Project support roles jobs
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Would you like to work in a forward-looking, agile, innovative, faith-based charity? One where you can bring your current skills and experience and develop your career through our global training partner.
From its humble beginnings, ICC has become a trusted advocate and innovative leader in providing compassionate care for children with disabilities. For over 30 years, thousands of vulnerable children’s lives have been transformed by the essential services we provide.
Within China’s ever-changing social landscape, ICC’s nurturing care is modelling a new standard of support and empowerment for children with disabilities. Our dedicated team of therapists, special educators, social workers, vocational trainers and medical staff work tirelessly to help children live with hope, dignity and opportunity.
Main purpose of the role
As our Fundraising Manager, you will be responsible for the development and delivery of our fundraising strategy, working closely with the Executive Director, the Finance Team, the Insight Fundraising Officer and the Trust and Foundations consultants. The Fundraising Manager will develop existing income streams and strengthen stakeholder and supporter engagement. As Fundraising Manager, you’ll work closely with other global team members to review and implement our fundraising strategy in line with our strategic goals.
Main Responsibilities:
- Play a leading role in the development and delivery of ICC’s fundraising strategy and the success of direct marketing, telemarketing and online campaigns to generate cash, regular giving and Gift Aid.
- Plan, research and implement all aspects of direct marketing aimed at acquiring and retaining new and existing supporters.
- Establish a robust donor stewardship strategy, building strong relationships with existing and potential donors and increasing donor retention and engagement
- Lead on the cultivation and stewardship of partnerships with churches.
- To manage the direction and relationship with our Trust and Foundation consultants by collaborating in the research, writing and submitting targeted Trust applications and report on grants awarded.
- Work with the team to support the legacy giving strategy, to maximise long-term income.
- To have oversight of the in-house CRM database (Microsoft D365). Work with the team to develop competency in the effective use of our CRM database as part of our donor stewardship and reporting structure.
- To assist and promote ICCs presence at fundraising and other events.
- Manage the ongoing development and implementation of a regular giving strategy and donor care to reduce attrition rates.
- Regularly monitor and evaluate direct marketing campaigns, Trust fundraising, recurring giving and legacy fundraising, provide results and feed the learning back into the organisation.
- To keep abreast of key issues and best practices within the direct marketing/fundraising sector.
- Ensure fundraising practices comply with GDPR, the Data Protection Act and the Code of Fundraising Practice.
- Undertake additional duties as requested.
- Line manage the Insight Fundraising Officer and lead our Trusts and Foundations partner.
Fundraising Campaigns and Events
- Plan, coordinate, and manage our annual fundraising event.
- Support the Executive Director on other events.
- Project manage our newsletter and appeal campaigns.
Safeguarding Statement
International China Concern is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults in all our programmes and operations. We expect all staff, volunteers, and partners to uphold this commitment and adhere to our safeguarding policies and procedures.
All staff play a critical role in ensuring that safeguarding is embedded within the organisation. This includes promoting a culture of safety, ensuring child protection risks are identified and mitigated, and supporting staff and partners to uphold safeguarding standards.
Pre-employment checks will be conducted in line with safer recruitment practices, including criminal record checks, reference verification, and assessment of suitability to work with children. The successful candidate will be required to complete safeguarding training and demonstrate a strong understanding of child protection principles, particularly in international and cross-cultural contexts.
We operate a zero-tolerance approach to abuse and exploitation. Safeguarding is everyone’s responsibility, and we are committed to continuous learning and improvement to ensure the safety and wellbeing of every child we serve.
We together are:
Filled with FAITH, Moved with a heart of COMPASSION, Connected by a Spirit of COLLABORATION, Leading through INNOVATION, Serving with PROFESSIONALISM
Our preference is for a full-time candidate working remotely. However, we are willing to consider applications from exceptional candidates who would only be interested in working part-time or as part of a job share.
For the full person spec and job description, please refer to the attachment below.
Our Mission is to ensure every child with a disability in China is embraced by love, fueled by hope, and empowered with life-changing opportunities.


The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Perpetrator Service Operations Manager to join the Drive team in Cumbria, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Cumbria.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. They work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together they have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. They also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse Perpetrator Service Operations Manager you will:
- Ensure that all support and advice given is in line with Drive Partnership key messages and strategic objectives.
- You will contribute to the development of the Drive model through service reviews, supporting the Drive Partnership in delivery challenges and implementation of changes to the Drive operational model.
- You will act as a champion for Drive across the area in all aspects of development and delivery. You will be expected to represent the service at local and national events; deliver training and presentations as appropriate.
- You will support the Commissioner and Drive Central Team in identifying and securing resources and implementing future funding plans agreed for the service.
- You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse, and/or mental health, substance misuse and offending.
You will need:
- Have a track record in leading projects and developing new service provision. Use support and guidance from Line Manager/Practice Advisor/Drive Central Team and steering group or elsewhere to support personal and agency effectiveness.
- Have evidence of keeping reliable and timely reporting and meeting deadlines.
- Can take responsibility for own workload and has confidence in their own ability to make decisions.
- Understands decision making rights within their role and applies this consistently.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Fundraising and Impact Lead
Salary: £31,625 - £34,106 pro-rata (depending on experience and FTE)
Contract: 12 month fixed term contract, with a possibility of a further 6 month extension depending on organisational need
Start Date: Early December 2025 (Specific date to be agreed)
Location: This is a blended-working role with two days per week at our office in Finsbury Park (Tuesday-Thursday) during term time and the flexibility to work from home during school holidays. Occasional travel to schools and events will be required.
Working Pattern: 37.5 hours per week. Our core hours are 09:30 - 16:00 from Monday to Friday.
About the Role
The Fundraising and Impact Lead will play a key role in growing our fundraising efforts and ensuring robust impact reporting. As we move into the next phase of our 5 Year Strategy, this is an exciting time to work across two strategic priority areas and contribute to our partnership’s success.
As an organisation we are focused on developing our fundraising programme, and you will take an active part in identifying and researching potential donors, developing solicitation plans, and supporting the preparation of bids, reports, and core fundraising materials.
As the organisation transitions to a new Salesforce environment, this role will support the continued maintenance of our existing system and its users. This role will be instrumental in ensuring operational continuity by managing data effectively and supporting the users of the system, including generating insightful reports, and maintaining system performance during the interim period with the support of an external partner.
This role is suitable for somebody who combines analytical problem solving skills with excellent relationship management, and approaches both with meticulous attention to detail. We are looking for someone who is proactive in refining systems and dashboards, and can work confidently with internal and external stakeholders. The ideal candidate will demonstrate a strong willingness to take ownership of their learning and development, actively seeking out opportunities to grow their skills and stay ahead of emerging trends.
Key Responsibilities
Reporting to the Innovation and Fundraising Manager, the Fundraising and Impact Lead will have the following key areas of responsibility and will be expected to undertake other responsibilities commensurate with the role as requested:
Securing funding support
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Take an active role in pipeline research and identifying donors to pursue.
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Develop prospect solicitation plans, working with senior team members to implement them.
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Support the development of written bids and reports.
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Develop core assets to support our fundraising efforts.
Donor management
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Maintain accurate donor records, ensure prompt acknowledgement of donations and all reporting requirements are met.
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Ensure that funders are receiving all necessary comms, including updates, new CP reports, and invitations to events, collaborating with the Marketing and Communications Lead.
Fundraising tracking and impact reporting
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Support the development of fundraising systems to track income and key relationships, maintaining and developing dashboards and reports, and supporting the team to make best use of data.
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Work across the team to gather impact data as required for bids and reporting, devising systems to streamline this.
Data management
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Complete regular imports to keep our data up to date.
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Ensure data integrity through data cleansing, deduplication, and validation tasks.
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Monitor system usage and user activities to ensure compliance with data policies.
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Support with data analysis requests to demonstrate our impact as an organisation, utilising Excel / Google Sheets.
CRM maintenance
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Coordinate with external developers to resolve any issues reported by users, and ensure the smooth running of our integrated systems (e.g. FormAssembly, Zapier).
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Support end-user training and onboarding to promote best practices.
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Create and maintain reports and dashboards, assisting the team where necessary.
Person Specification
Specific skills and attitudes we are looking for in an applicant are as follows.
Essential:
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As one of our cadre of leads, you will be a role model for our values at all times and a cultural lead within the team.
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Strong project management and organisational skills (a ‘completer-finisher’).
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Collaborative, methodical problem solving approach to challenges as they arise.
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Ability to prioritise effectively to meet competing demands and work under pressure, through excellent organisation and time management.
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Outstanding attention to detail, and pride in your work.
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Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately, building rapport with those at varying levels of seniority.
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Experience of inputting, manipulating and interpreting quantitative and qualitative data.
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Positivity, optimism and agility - we are a small organisation and all staff are expected to contribute across the organisation (and sometimes beyond their specific job role) to ensure our success and sustainability.
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High computer literacy - confidence and competence in using GSuite, Microsoft programmes and databases.
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Self-starter willing to learn and seek out new knowledge/skills within the data and systems and fundraising spheres to continue to improve.
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A passion for education, and a desire to make a difference.
Desirable:
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Some experience with Salesforce, including knowledge of basic terminology, and experience with integrated platforms, such as FormAssembly and Zapier
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Understanding of data quality and cleanliness principles.
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Some knowledge of report and dashboard building in Salesforce / Excel / Google Sheets.
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Able to use formulas in Excel / Google Sheets for data manipulation and analysis.
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An ability to effectively translate technical aspects to stakeholders of varying experience level.
How to apply
Please click the link above to submit your application on Hireful by 10am on Thursday 30th October 2025. You will be asked to upload your CV and answer four competency and scenario-based application questions.
Interviews will take place 3rd, 5th and 6th November 2025 - (details will be confirmed near time).
The client requests no contact from agencies or media sales.
We’re looking for an excellent communicator who is also efficient, friendly and super organised, to help win public services for people not profit. This is a fast-paced role in a small team with a big mission!
You’ll be providing ongoing support to the team on campaigns as well as growing our media and social media profile with impactful communications. We’re looking for someone who has a track record of making compelling videos and graphics, or is eager to learn. You'll need to be keen to carry out a variety of tasks and be flexible about your role.
This role is a crucial part of the We Own It team and central to increasing our impact. Part of a small, high performing team working mostly remotely and sometimes in London, you’ll need to be extremely self-motivated and able to work efficiently and autonomously.
We Own It campaigns against privatisation and for 21st century public ownership. We believe public services belong to all of us.


The client requests no contact from agencies or media sales.
We’re hiring two enthusiastic Dad Matters Coordinators to support the expansion of our project in Surrey and drive this vital work forward.
Job Title: Dad Matters Coordinator x2
Employer: Home-Start Surrey
Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates.
Salary: £27,000 - £32,000 per annum, pro rata
Location: These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families.
About Us
Home-Start Surrey is a voluntary organisation committed to promoting the welfare of families with young children. Our mission is to give children the best start in life by supporting parents, especially during challenging times.
Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey.
As Dad Matters Coordinator your key responsibilities will include:
- Deliver face-to-face support and engagement with dads.
- Raise awareness of mental health and parenting support available to fathers.
- Support volunteers with lived experience of fatherhood.
- Collaborate with Home-Start Coordinators to ensure holistic family support.
We’re looking for someone who is:
- Passionate about supporting dads and families.
- An excellent communicator and relationship-builder.
- Confident working independently and as part of a small team.
- Knowledgeable about perinatal mental health and the challenges faced by dads.
What We Offer
- Flexible working hours and locations.
- A supportive, values-driven team culture.
- The chance to make a real, lasting impact on families in your community.
Deadline for applications: 5pm Friday 31st October
First Interviews: w/c 10th November
Second interviews: w/c 17th November
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Home-Start Surrey is committed to equal opportunities and safeguarding children.
All roles are subject to an enhanced DBS check and references.
No agencies please.
Help Us Turn Data into Action for Communities
At The National Lottery Community Fund, we believe in the power of communities to change lives. Our Evidence and Impact team plays a vital role in making sure our funding decisions are informed, equitable, and impactful. We’re looking for a Business Intelligence (BI) Developer who’s passionate about data, storytelling, and creating tools that empower others inside and outside of the Fund to make data driven decisions. You will report into Head of Business Intelligence (BI)
This role is especially exciting as it supports our work with dormant assets. Whereby the Fund will be unlocking unclaimed financial resources and directing them to where they can make the greatest difference. You’ll help us understand the impact of these funds, identify areas of need, and ensure that insights from dormant asset investments are accessible and actionable across the Fund.
As a BI Developer, you’ll work closely with stakeholders across the organisation—from analysts and operational teams to senior leadership—ensuring that our data tools and reporting solutions meet real-world needs. You’ll be instrumental in building scalable data models, developing ETL pipelines, and designing intuitive dashboards that empower users to explore and understand our data independently.
This role is ideal for someone who thrives in a collaborative, agile environment, values stakeholder engagement, and is passionate about using data to make a positive difference in people’s lives.
What You'll Do
As a BI Developer, you’ll:
- Design and build engaging dashboards and reports using Power BI
- Develop efficient, scalable data models in collaboration with our Data Architect and Technology teams
- Build and maintain ETL pipelines to support robust, reliable data flows
- Lead the transition to automated, self-service reporting across the Fund
- Work closely with analysts, business users, and stakeholders to ensure insights are accessible, actionable, and aligned with strategic goals
- Facilitate workshops, demos, and feedback sessions to gather requirements and improve BI products
- Apply user-centric design principles and continuously improve your products based on feedback and usage data
- Communicate complex data concepts clearly and effectively to technical and non-technical audiences
We’re looking for someone who:
- Has experience turning user needs into BI solutions that drive decision-making
- Is skilled in Power BI (DAX, Power Query/M), SQL and or python
- Has experience with ETL development
- Has experience with data modelling, UI/UX best practices, and enterprise BI development
- Understands data engineering principles and has worked with tools or platforms for data integration and transformation
- Is a confident communicator who can translate data into compelling narratives and actionable insights
- Works collaboratively across teams and builds strong relationships with stakeholders at all levels
- Is passionate about using data to support equity, sustainability, and community resilience
- Thrives in a collaborative, agile environment and is eager to keep learning
Why Join Us?
You’ll be part of a team that:
- Harnesses data to make a tangible, positive impact on communities
- Champions an equity-based approach to funding
- Supports devolved, community-led decision-making
- Values innovation, compassion, and adaptability
- Is committed to professional development and shared learning
- Encourages open communication, teamwork, and cross-functional collaboration
Any questions about the recruitment process, please email us.
Interview Date: Virtual, 6th November
Location: UK-wide - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.
On application, please align your supporting statement to the criteria below
Essential Criteria
- A professional qualification, bachelor's degree or equivalent level of experience in a relevant discipline such as mathematics, statistics or data analysis.
- Experienced in taking user requirements and functional designs and turning these into BI products for a wide range of users.
- Hands on data visualisation experience, with a strong background in developing enterprise BI products that meet the needs of a wide range of users.
- Skilled in data coding languages and practical techniques with demonstrable experience and/or professional certifications.
- Awareness of data quality best practice and how it should apply to enterprise BI.
- Experience of developing and maintaining productionised BI solutions, including the full development lifecycle.
- Awareness of industry-recognised data modelling patterns and standards.
Desirable Criteria
- Awareness of project management techniques, and an appreciation of how they are applied in the environment.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Imagine This is the only UK charity solely dedicated to supporting the mental wellbeing of seriously ill children and their families. Founded in 2014 by actors Sarah Parish MBE and Jim Murray MBE in memory of their first daughter Ella-Jayne, the charity has rebranded from The Murray Parish Trust to Imagine This in 2025. The charity is now leading a national movement to address a hidden mental health crisis in seriously ill children.
There are one million children in the UK facing life-limiting, life-threatening, and serious chronic conditions. These children are at much higher risk of long-term mental health difficulties that can become more complex and difficult to treat, on top of living with often complex medical needs. Imagine This provides imaginative, innovative and empowering projects to help them navigate their journey with connection, resilience and hope. Our vision is to reach every seriously ill child, and their families, across the UK by 2035, delivering diverse and impactful projects in hospitals, hospices and community settings.
This role will be responsible for an effective and compliant operations function (finance, HR, programmes/projects, governance). You will help the charity to scale its operations sustainably and ensure the charity complies with its legal and governance responsibilities. We are looking for a proactive individual who has an eye for detail in data and administration. You will be ambitious and entrepreneurial, with real vision and a passion for the cause. You will be resilient and collaborative, someone who is highly organised with the ability to juggle a diverse and high workload.
KEY RESPONSIBILITIES
Finance and HR
- Liaise with outsourced bookkeepers (also payroll providers) to ensure timely/accurate information flow.
- Oversee income and expenditure budgets and performance, processing of donations and scheduled payments, and ensuring accurate and consistent coding.
- Work with accountants to support year-end accounts and coordinate annual report production.
- Produce and circulate monthly management accounts and other reports for the Board.
- Support Trustees with designated responsibilities e.g. finance, risk, governance.
- Oversee recruitment, onboarding and HR record-keeping (including freelancers).
- Maintain accurate, compliant data in our CRM (Donorfy), including prompt input of donations.
Charitable projects
- Support the planning and coordination of secured charitable projects, liaising with project partners, monitoring delivery milestones, payment schedule and working with the wider team to maximise success.
- Compiling project monitoring/evaluation data from project partners to support excellent impact reporting.
Governance and operations
Together with the volunteer Charity Secretary:
- Coordination of Board meetings and AGMs, agendas, papers and minutes.
- Maintain central registers (trustee attendance/terms, governance documents, policies, risk, safeguarding training etc).
- Fulfil statutory and regulatory responsibilities, including filing of annual accounts.
- Advise trustees on governance best practice, in line with Charity Commission guidance.
- Management of policies, procedures and operational systems (including the CRM) that strengthen internal controls and identify opportunities to improve cost efficiency.
- Prepare Quarterly reports for the Board, and upon request.
- Ensure compliance with relevant legislation and the Fundraising Code of Practice, including delivering the responsibility of data protection lead.
- Maintain relationships with volunteer Independent Advisors and commissioned service providers e.g. finance, HR and legal to ensure compliance/best practice.
To apply, please share your CV and a supporting statement sharing why you are interested in this job, and how you meet the job description/person specification with evidence/examples wherever possible.
The client requests no contact from agencies or media sales.
Key information
Location: Manchester, Bristol, Newcastle, Nottingham, or London
Hours: 37.5 hours per week (full time)
Start date: ASAP (we are happy to work with notice periods)
Duration: Permanent
Salary: £31,830 - £35,280 per annum if based in London. £29,175 - £32,625 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.
Application deadline: 12 noon, Monday 10th November 2025
The application for this role will consist of a written application; a telephone interview; and an Assessment Centre (via Zoom).
Assessment Centres will take place week commencing 1st December and will consist of an interview and a task relating to the role.
About upReach
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.
To find out more about our work, visit our website and read our Annual Report, and Impact Report.
ROLE SUMMARY
This role will be pivotal in devising, executing, and evaluating impactful marketing and communication strategies that resonate with key audiences and advance upReach's mission of transforming social mobility in the UK. The successful candidate will split their time between PR and external affairs (50%) and marketing campaign development and delivery (50%), with flexibility to adjust based on organisational priorities.
Reporting to the Senior Marketing and Communications Manager, and closely collaborating with the Junior Marketing and Communications Manager on specific projects, focussed on increasing press coverage, creating compelling marketing materials, and delivering impactful campaigns. You will work closely with the wider team to ensure all communications align with upReach’s brand, with the ultimate aim of championing upReach's mission to transform social mobility in the UK. You will also support upReach in fulfilling our 2024-27 strategic objectives.
CORE RESPONSIBILITIES
PR, External Affairs & Policy:
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PR Strategy: Contribute to the development and implementation of a PR strategy to raise awareness of upReach and the cause of social mobility, secure new partners/funders, and attract student applicants.
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Media Content: Create press releases, opinion pieces, blogs and research that reflect the charity’s policy positions on key social mobility issues, and keep upReach website up to date with the latest coverage and articles.
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Impact Monitoring: Track and quality score incoming press coverage to analyse performance and adjust strategies based on incoming insights, pro-actively securing additional backlinks.
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External Stakeholder Management: Help respond to incoming media inquiries, ensuring timely responses and distribution of materials. Cultivate relationships with journalists, media outlets, influencers, other social mobility organisations, and other key stakeholders to expand upReach’s visibility, updating the CRM and journalist database accordingly.
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Media, Policy and Research Monitoring: Track and respond to relevant social mobility and education-related policy changes in the UK, ensuring upReach has an active voice in these discussions where appropriate and disseminating key updates to the wider team.
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Award Submissions: Support the identification and submission of high-quality award entries to build upReach’s profile across key target sectors.
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Crisis Communications: Support in the preparation of responses to any external inquiries or crises, ensuring upReach’s reputation is protected.
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Patron and Ambassador Research: Assist in the research of potential high-profile ambassadors for upReach, ensuring they align with our mission and values.
Marketing Campaigns:
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Student Attraction: Support the delivery of upReach’s student attraction strategy to raise awareness of upReach amongst eligible undergraduate students.
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Campaign Support: Assist in the planning and execution of multi-channel marketing campaigns that drive engagement with beneficiaries, partners, donors, and funders.
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Content Creation: Work closely with the marketing team to produce compelling digital and print content, including case studies, social media posts/templates, blogs, email campaigns, videos and more.
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Brand Consistency: Assist in reviewing external-facing materials to ensure they align with upReach’s brand guidelines, tone of voice, and key messages. Act in a consulting role to support the successful delivery of Associate-focussed communications.
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Marketing Asset Management: Maintain a comprehensive inventory of marketing materials, ensuring resources remain up-to-date and relevant, while monitoring distribution amongst the team.
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Monitoring and Evaluation: Assist in reporting on the success of campaigns using tools like Google Analytics and social media insights.
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Collaborative Marketing: Collaborate with other charities, higher education institutions, and student societies, to develop co-marketing opportunities that expand programme reach among target student audiences.
Other responsibilities:
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Manage the External Affairs rotation to help one member of the Future Charity Leaders Programme (FCLP), upReach’s internal graduate scheme, to learn more about this area of the charity.
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Continue to develop skills, knowledge and best practice that will enable you to excel in the role, including training on pitching to the media, crafting compelling content and building press relationships.
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Undertake other marketing, communications or administrative tasks that are required within this role.
Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit.
SKILLS AND EXPERIENCE
We are looking for someone who is passionate about social mobility and believe that background should not be a barrier to graduate employment.
To be successful, you would ideally have experience in marketing and communications, particularly in executing PR and policy strategies, facilitating media relations and/or running successful communications campaigns. While not required, experience within a charity, social impact or education-focused organisation would also be highly beneficial for this role.
Required skills:
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Written Communication: Ability to write in a clear and persuasive way that breaks down complex issues into digestible content (e.g. press releases, social media posts and newsletters). Excellent verbal communication for networking, media relations, and public speaking.
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Creativity and Storytelling: Strong creative flair to develop engaging content and narrative that resonate with different audiences across digital and traditional platforms.
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Media Knowledge: Good understanding of the media landscape, with experience in managing media contacts, securing coverage, and building relationships with the press.
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Attention-to-Detail: Strong eye for detail, including excellent proofreading and editing skills, to ensure high-quality, error-free content.
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Brand Awareness: Understanding of how to promote and protect upReach’s brand reputation and the importance of maintaining brand-compliant messaging across all platforms.
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Project Management: Strong organisational and project management skills, with experience handling multiple tasks and deadlines simultaneously. Ability to quickly adapt to changing situations, including responding to media inquiries or handling unexpected challenges.
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Pro-activity: A proactive attitude and an ability to suggest, research and implement new ideas to achieve our organisational objectives.
Desirable (Not Required) Experience:
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Hands-on experience with some or all of the following tools/software:
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G-suite
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Zoom
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Canva or similar design software.
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Mailchimp or similar email marketing software.
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Website content management systems (CMS).
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Bigin, Zoho or similar customer relationship management tools (CRMs).
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Trello
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Knowledge of GDPR compliance.
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Knowledge of regulations around charity communications, including compliance with data protection laws and ethical storytelling.
COMPETENCIES
In general, Senior Officer level involves you demonstrating more leadership capabilities than in an entry-level position. This includes having ownership of a new area (press/PR), and demonstrating an ability to informally lead and have positive influence on the wider team. We will be looking for you to demonstrate that you can plan ahead, proactively anticipate upcoming projects or risks, and problem solve independently.
Please see below a summary of the key competencies required for this role:
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Motivation (2) - Shows self-motivation to increase upReach’s impact, and develops an understanding of team strengths in order to provide support to the wider team where needed.
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Leadership (2) - Takes responsibility for leading on set projects, creating a supportive environment for any others’ working on the project, and inspiring the wider team by keeping them informed on progress.
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Continuous improvement (2) - Pursues this continuously, focusing on developing specific skills needed in your own role, actively implementing any learnings from training, and measuring your own performance.
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Planning and organising (2) - Organising own work effectively, including scheduling, prioritising, setting and communicating realistic timeframes, and negotiating successfully when faced with multiple requests / working on collaborative tasks.
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Problem solving & decision making (2) - Being the key problem solver within area of responsibility, using experience to analyse problems from different angles, including getting input from others, asking questions and using data before making decisions
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Innovative (2) - Proactively suggestions to improve team’s current working methods, applying own knowledge and expertise to solutions
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Management (2) (rotations)- Able to give clear instruction and lets people know what’s expected of them in collaborative work or in area of leadership, and able to manage partnerships / external relationships effectively
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Commitment to social mobility (2) - Has developed an advanced understanding of social mobility and complex concepts within the field, and can articulate upReach’s role within this to external stakeholders
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Communication (3) - Express ideas effectively and sensitively, confidently handling challenging conversations, and leading meetings and sessions where appropriate.
Team Culture & Benefits:
We offer:
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Flexible and hybrid working.
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Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.
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Birthday leave and Voluntary leave
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Enhanced Parental Leave beyond statutory requirements for all team members.
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3% Pension Contribution, which increased to 5% after 5 years of working with us.
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Cycle-to-work scheme.
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Monthly socials and annual wellbeing days
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Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training.
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Personal Development Budget, activated after 6 months in the role.
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The opportunity to participate in our fantastic staff networks:
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Disability and Inclusion Network
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Diverse Roots Network
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Green Network
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LGBTQ+ Network
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Mindfulness Network
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Parents and Carers Network
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Ready to apply?
We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.
Applications close on Monday 10th November at 12:00 noon.
Equal Opportunities
At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Thus, we encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities, those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.
The client requests no contact from agencies or media sales.
The Museum Manager is responsible to the Board of Trustees for the overall operational management of Haslemere Education Museum. Working with the Board of Trustees the postholder will develop the museum’s sustainability, ensuring excellent visitor experience, positive engagement with current and future audiences, fostering strong relationships internally across the staff and volunteer team and externally with the local community and partner organisations.
Person Specification
We are looking for someone with extensive recent experience of leadership management in the heritage/culture sector, including line-management of staff and financial management, with highly developed communication, interpersonal and organisation skills, and a flexible and creative approach to problem-solving.
Qualifications
Degree or equivalent, plus experience of working in a similar role OR specialised skills acquired through significant on the job experience
Essential experience/competencies
Significant demonstrable recent experience leading a multi-disciplinary team in a museum, heritage site, or culture setting
• Managing staff and volunteers, including the necessary skills and ability to develop and motivate a strong team.
• Experience of recruitment, retention, development and assessment of staff and volunteer teams
• Knowledge in the development of exhibitions, events and programmes which engage a range of audiences
• Managing budgets and resources
• Business, financial and organisational planning
• Experience of effective marketing and use of social media to promote events, exhibitions and membership
• Developing and managing projects, including fundraising and grant applications
• Monitoring and interpreting data to inform audience development
The client requests no contact from agencies or media sales.
Overview
Are you ready to lead with purpose and make a real impact in young people’s lives?
At Change Grow Live, we believe in being open, compassionate, and bold — and we’re looking for a dynamic Team Leader to bring those values to life in our Children & Families Team. The post holder will be responsible for the operational management of the services ‘Hidden Harm’ team who support children and young people affected by parental substance misuse.
You’ll be at the heart of shaping a responsive, innovative service across Hertfordshire, empowering young people and their families to overcome challenges and thrive. This is your chance to lead a passionate team, drive service excellence, and help build brighter futures.
We are looking for a confident leader with experience in children’s services or substance misuse apply now and help us shape a future where every young person feels supported, safe, and heard.
Where: Hertfordshire
When: We're looking for the right person to join our team on a fixed term contract until the end of March 2027
Hours: 22.5 per week
Salary: £35,220.59 - £37,184.91 + Outer Fringe allowance £694.25 (Pro-Rata)
*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About the role:
- Under the supervision of CGL’s Cluster Manager, you will lead the delivery of services that empower Children, Young People, and their Families to overcome issues around substance misuse.
- The post holder will provide line management to practitioners within the service and will be responsible for the operational management and strategic development of the service.
- They will always maintain high professional standards and ensure a Young Person focused approach in all aspects of delivery with the aim of reducing harm and promoting resilience.
- They will lead by example in creating a professional and young persons focused team culture focused on excellent service delivery.
- The post holder will ensure a positive learning environment where integrity and professionalism are paramount, whilst empowering staff to ensure all attempts at positive outcomes are achieved for those using the service.
- You will support the Cluster Manager in the continual development and improvement of service delivery.
- You will develop and maintain excellent working relationships with partners both internally within the service and externally within a wider partnership.
- The Post Holder must have a valid UK Driving License and access to a car in order to work flexibly at various operational sites as required.
About you:
- Experience of working with children and young people experiencing difficulties around Substance misuse.
- Knowledge of the issues facing children, young people and their families affected by substance misuse.
- Excellent knowledge of drugs and alcohol and their effects.
- Line management experience including the delivery of reflective practice.
- The ability to lead, empower and motivate a team.
- Excellent knowledge of safeguarding policies and practices relating to children and young people and experience of embedding these operationally.
- The ability to foster new partnerships and to maintain positive relationships with partner agencies.
- Knowledge of a range of psychosocial and evidence-based interventions around substance misuse.
- Knowledge and understanding around the ‘Hidden Harm’ agenda.
- Knowledge and experience of community-based support/outreach practices.
- Ability to ensure all record keeping, outcome monitoring and data collection is maintained effectively.
- Communicate confidently and effectively, verbally and in writing.
- Respond flexibly to the demands of the post.
- The ability to keep calm under pressure.
- Show commitment to facilitating positive outcomes for young people and their families.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 31 to 33 (£35,220.59 - £37,184.90)
ILW / OLW /Fringe
Outer Fringe (£694.25)
Closing Date
28/10/2025
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Positive Behaviour Support Practitioner
Location: East Midlands
Salary: £26,737 - £30,389 per annum
Are you a Positive Behaviour Support (PBS) professional passionate about empowering people with learning disabilities, autism, and complex needs? Do you thrive on supporting care and support teams to deliver person-centred interventions that truly make a difference?
We’re excited to offer a brand-new PBS Practitioner role at NCHA – one of the UK’s Best Workplaces™ 2024, officially recognised for Wellbeing and Women in the Workplace by Great Place to Work UK. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.
The Role
As a PBS Practitioner, you will work collaboratively across the East Midlands to deliver high-quality, evidence-based Positive Behaviour Support to individuals with learning disabilities, mental health conditions, and autism in supported living and care home environments.
You will ensure all interventions align with PBS frameworks, contractual obligations, and sector best practices. Your work will focus on promoting placement stability, reducing restrictive practices, and enhancing the overall quality of life for the people we support. You will also Advocate and recommend best practice and strategies to minimise behaviours of concern and reduce incidents supporting the safety and wellbeing of customers and colleagues.
Some of the main duties of the role include:
- Taking a leading role in implementing PBS, reducing restrictive practices and ensuring that we work within regulatory requirements, national policy and sector best practice guidance.
- Managing an active caseload across several our services in the East Midlands, including completing functional behavioural assessments and the development of PBS plans tailored to individual needs.
- Co-creating proactive, person-centred interventions focusing on skill-building, environmental adaptation, and improved quality of life.
- Provide urgent reactive PBS strategies when crises arise, minimising placement breakdowns.
- Model PBS in practice by coaching support teams and delivering bespoke training sessions to empower teams.
- Deliver clinical supervision to staff teams and individual practitioners, embedding PBS and trauma-informed approaches into everyday practice.
- Facilitate incident debrief sessions—ensuring learning, emotional support, and clear action planning following incidents.
- Work closely with multi-disciplinary teams, families, social workers, therapists, and commissioners to ensure coordinated, person-centred care.
Please refer to the Role Profile to learn more about the role.
"In this kind of work, the more you put in, the more you can get out of it. The progression options are there if you’re willing to work hard [...] The management are brilliant and are so supportive. If you want to learn and develop in your role, they’ll support you and give you opportunities to progress" – our clients colleague
What we are looking for
Our ideal candidate is a resilient PBS professional with experience influencing and supporting staff teams. You will be a compassionate, solution focused professional who has experience providing person-centred support for people with learning disabilities, autism and complex behaviour. You must have a good understanding of regulatory, legislative and compliance requirements, as well as legal frameworks such as the Mental Capacity Act (2005) and DOLS.
As an excellent communicator, both verbally and written, you will have the ability to work under pressure while remaining calm. IT skills and confident and confident use of computerised systems are required for this role. We are looking for someone with strong statistical abilities to be able to translate and analyse complex data.
Other Requirements: a valid driving Licence and access to a car.
Working Hours
You will be working alongside Support Workers due to the nature of the role so you will need to be available and have flexibility to work under project rotas, and to attend Clifton Place for trainings and meetings when needed.
USEFUL TIPS:
- You will need to attach a CV in order to apply for this role.
- All correspondence will be via your registered email address.
- View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application – show us why you are suitable!
- For more information about our client, please refer to the attached ‘Helping Our Customers’– get a better idea of what we do across the organisation!
Our client strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce.
Please note that we are not currently offering visa sponsorship.
Closing date: 28th October
Shortlist date: 29th October
Interview date: TBC
Responsibilities:
Principal Role
- Develop and deliver Back Up’s corporate fundraising strategy, focusing on securing long-term, high-value partnerships with organisations aligned to our mission.
- Lead on building and maintaining a pipeline of corporate prospects, driving new business and fostering strong partnerships that support Back Up’s objectives.
- Build and nurture relationships with existing and new partners, ensuring they are engaged, informed, and understand the impact of their support.
- Oversee and manage corporate partnerships income and expenditure budgets, ensuring targets, KPIs and return on investment are achieved and reported.
- Work closely with the Promotions manager to support sponsorship requests with spinal cord injury sector partners.
- Champion collaborative working across the organisation to maximise opportunities and ensure alignment with Back Up’s business plans and strategy.
Key Responsibilities
- Proactively identify and secure new corporate partnerships through research, networking, events and tailored approaches.
- Account manage existing partners, delivering exceptional stewardship, engagement opportunities and impact updates.
- Write and create persuasive funding applications, proposals and pitches, working with the trusts and foundations team where beneficial.
- Organise, prepare for and lead meetings and pitches to win new partnerships and strengthen existing relationships.
- Undertake due diligence on potential partners in line with Back Up’s fundraising policies.
- Lead on drafting partnership agreements, clearly defining mutual expectations and mitigating risks.
- Develop, motivate and support corporate volunteers, partners and committees to drive sustainable fundraising.
- Design and implement engaging corporate communications, including use of LinkedIn and other social media to raise awareness and income.
- Monitor, measure and evaluate corporate fundraising performance, reporting progress to Head of Partnerships, senior management, and trustees.
- Keep abreast of industry trends, particularly organisations and foundations focused on social mobility, inclusion, and mental and physical health.
- Work closely with the Services team to understand and communicate the impact of partnerships on people affected by spinal cord injury.
- Collaborate with Finance and Operations to create partnership budgets and contracts.
- Work with the partnerships team (special events, trusts and foundations, promotions manager) to develop cultivation activities tailored to corporate audiences.
- Represent the team at internal and external meetings, working groups and events.
- Contribute to a collaborative, creative and expert fundraising culture by sharing ideas and best practice across the team.
- Maintain accurate records of all interactions and approaches.
At Back Up, we inspire people affected by spinal cord injury to get the most out of life.




The Hepatitis C Trust runs national projects where peers draw on their lived experience of injecting drug use and hepatitis C to support others with similar backgrounds. We are now recruiting for a new and exciting role in Torbay.
In partnership with Torbay Recovery Initiatives (TRI) and the Torbay Naloxone Tribe, we are launching the Harm Reduction Peer Support Lead position. This role will be responsible for recruiting, training, and supervising volunteer peers to deliver vital harm reduction interventions—including needle and syringe provision—across the Torbay area.
We value creativity, innovation, and lived experience at the heart of everything we do, and we strongly encourage applications from people with lived experience.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Ware, Hertfordshire, SG12 8LX; (some hybrid working will be possible)
Team: Marketing & Communications Team
Reports To: Head of Marketing & Communications
Salary: £26,523 per annum
Employment Type: Full-Time
All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, north of London, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world.
Role Overview
The Donor Relations Officer will be responsible for crafting compelling, donor-centred communications that strengthen long-term relationships with partners and supporters, deepen engagement and inspire giving. One of the main areas of responsibility will be to produce proposals and reports for stakeholders, especially strategic partners and donors. The postholder will work closely with the other members of the Marketing and Communications team, as well as collaborating with other departments within the college. The ideal candidate will have proven experience of producing copy for fundraising and donor relations purposes, and will be a skilled storyteller who can translate the strategic objectives of the college into resonant narratives, understands donor motivations, and writes with clarity, empathy, and purpose.
Key Responsibilities
Fundraising & Stewardship Writing
- Develop persuasive and high-quality copy for multi-channel fundraising campaigns (direct mail, email, website, social media etc.)
- Write impact reports and stewardship letters that convey gratitude and demonstrate impact.
- Create case statements, proposals, and presentations for major donor and foundation audiences.
- Oversee the ongoing use of Donorfy CRM to ensure it functions in a way that optimises ANCC's efficiency and makes full use of its functionality; carry out system integrations as needed.
Storytelling & Content Development
- Interview students, alumni, partners, staff and donors to develop authentic, mission-driven stories.
- Adapt organizational content for various donor segments, ensuring a consistent voice and message.
- Collaborate within the Marketing & Communications team to pair copy with strong visuals, and input to other priority projects as required.
Editing & Quality Control
- Proofread and edit donor communications to ensure accuracy, clarity, and alignment with the college ethos and brand guidelines.
- Maintain a consistent, donor-focused tone across all written materials.
Collaboration & Strategy
- Work closely with the members of the Marketing & Communications team to align donor messaging with campaign goals.
- Collaborate with other teams across the college including the Academic, Training and Finance Teams.
- Contribute to the development of content calendars and communication strategies.
- Track and analyse response rates and engagement to inform future copy.
· Fully participate in All Nations community activities when possible.
Qualifications
Required:
- Bachelor’s degree in Communications, Journalism, Marketing, English, or related field, or equivalent work experience.
- 3+ years’ professional writing experience, preferably in donor relations and fundraising communications.
- Proven ability to write clear, compelling, and engaging copy and marketing materials for diverse audiences.
- Strong interviewing, research, and storytelling skills.
- Excellent editing and proofreading abilities with strong attention to detail.
- Familiarity with donor stewardship best practices and fundraising language.
- Experience of producing and tracking fundraising campaigns, tracking impact, reporting and lesson learning.
- Excellent written and verbal communication skills, including the ability to effectively present information and engage cross-culturally.
- Ability to work collaboratively within a multicultural team and wider organisational departments.
- Experience with CRM or donor database systems.
Preferred:
- Knowledge of direct response fundraising principles.
- Basic understanding of SEO and digital content best practices, and awareness of upcoming trends and changes in the sector, including best use of AI.
- Experience of working with Canva and other document editing software which pair visuals with text.
- A heart for Christian cross-cultural mission and commitment to the goals and ethos of All Nations Christian College.
Core Competencies
- Mission Alignment: Deep commitment to the organization’s mission and values.
- Empathy: Ability to write from the donor’s perspective, honouring their role in making impact possible.
- Creativity: Innovative in approach while respecting brand and voice consistency.
- Collaboration: Works well across teams and responds constructively to feedback.
- Deadline-Driven: Manages multiple projects efficiently while maintaining high quality.
Other Information
· There is a genuine requirement for this role to be filled by a committed Christian who is passionate about cross cultural mission and fully able to articulate the overall purpose as well as the detail of the College’s mission, from a personal faith basis.
· All Nations Christian College is committed to safeguarding children and adults at risk from abuse and neglect. We expect all staff who work with us to share this commitment, and staff will be required to be checked with the Disclosure & Barring Service (DBS).
· Located at Easneye, Ware, Hertfordshire, UK.
· Working hours at college are 8.40am - 5.10pm. Occasional weekends and evenings will be required in this role eg for events
· Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.
· Applicants must have the right to work in the UK
Benefits
§ Salary of £26,523 per annum
§ Employer pension contributions of 8%. A salary sacrifice scheme option is also available.
§ Life Assurance of three times salary
§ Employee Assistance Programme
§ 30 days holiday per annum plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.
Free, freshly prepared lunch at the College on your working days on site.
To apply for this role, please send us your CV and a covering letter explaining how your skills and experience are relevant, and why you are the ideal candidate for this post.
To cultivate biblically rooted, hope-filled and culturally relevant engagement with God's mission by training and equipping disciples of Jesus Christ





The client requests no contact from agencies or media sales.
Context and Background
The NSPCC’s mission is to end cruelty to children. Today, the NSPCC lobbies government on child welfare issues, leads national campaigns and offers front line services support for thousands of vulnerable children. We do this directly and through schools, local safeguarding children’s boards and others, offering support, advice and training. Since 2006, we have run Childline, the telephone helpline and counselling service. With a core staff and thousands of volunteers, the NSPCC remains a central organisation in the fabric of British society, with the welfare, protection and prosperity of children at the centre of everything we do.
Over the next ten years the NSPCC is focusing on three impact goals we believe will make the biggest difference to children’s lives:
1. Everyone plays their part to prevent child abuse
2. Every child is safe online
3. Children feel safe, listened to and understood
Our strategy has teamwork at its heart. Everyone has a role to play, and we want many more people to play a part in protecting children.
The Data and Analytics Hub have developed a new ambitious data and analytics strategy to transform the NSPCC into a leading data-driven organisation at the forefront of preventing child abuse and neglect through the collective insights of our data. The Supporter Data Operations team is a team of 15 sitting within the Data and Analytics Hub that process all the fundraising data coming into the society from numerous and diverse sources and maintains and trains staff on our supporter data systems..
Our Supporter Centricity programme aims to transform our relationship with our supporters and as part of this programme we are bringing together all of our key data systems and processes. This role will bring extra capacity to the busy Database Training, Support, and Governance team. Straddling BAU and project work, the postholder will maintain a high standard of support for users of our existing systems as well as supporting the delivery of our ambitious transformation programme.
Job purpose
The key aspects of the role are:
· User support – Provide a high level of support for all Raiser’s Edge users
· Translate business needs into technical deliverables – Work with stakeholders to understand their needs and deliver supporting work to contribute to technical solutions that meet business needs.
· Process Development & Documentation – Ensure that new business database processes are documented and end-to-end impacts are understood. Support on the production of training resources
· Migration support – Complete data cleansing, analysis, and manipulation as required
Key relationships - Internal
· Reports to the Database Training and Support Manager
· Works closely with the Supporter Data Operations, Income Generation and Supporter Centricity teams
· Builds and maintains working relationships with other teams across the Society as necessary
Key relationships - External
· Works with our implementation partner on implementation of Salesforce
Main duties and responsibilities
· Act as a first line of support for Raiser’s Edge users with BAU queries on a day-to-day basis. Provide clear communication and support, adjusting communication style based on the needs of the user
· Proactively take steps to improve business support and information systems that affect fundraising activities and staff through understanding how information and business processes are used, evaluating their effectiveness and efficiency on an on-going basis and making recommendations for and implementing improvements.
· Support the transformation and migration of all sources of supporter data and systems that will form part of the new platform solution, working with our subject matter experts and suppliers.
· Carry out testing of deployed solutions in the new Salesforce environment as part of User Acceptance Testing
· Develop effective internal relationships. Understand business challenges and opportunities, translating business needs into technical articulations
· Keep up to date on best practice and developments within the charity sector generally and particularly changes to fundraising regulations and codes of practice.
· Work flexibly between BAU and project work, shifting focus according to the needs of the organisation
Responsibilities for all Staff within the Technology & Data Directorate
· A commitment to safeguard and promote the welfare of children, young people and adults at risk.
· Actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the NSPCC’s Technology & Data activities
· Maintain an awareness of own and others’ health and safety and comply with the NSPCC’s Health and Safety policy and procedures
· Take personal responsibility for keeping up to date with NSPCC’s work to end cruelty to children, including securing updates on project and service developments and general NSPCC news
· Keep up to date with emerging technologies and evaluate whether they could be deployed to the benefit of the Society
Person specification
1. Excellent communication skills, able to understand interpret and present complex information in a clear way for a wide range of audiences. Skilled at translating technical information for a non-technical audience
2. Successful experience of providing high levels of user support in a busy environment for Raisers Edge
3. Excellent interpersonal skills with the proven ability to work well within a cross functional team. Has a proven track record of leading, working with and through other teams and departments to achieve results
4. Excellent decision making skills; objective, data-driven, user-focussed and balanced to best meet many competing demands
5. Ability to identify and devise creative solutions and opportunities and to research and evaluate their viability in order to achieve desired outcomes
6. An ability to organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
7. Knowledge of Salesforce in a non-profit environment is desirable
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
· Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
· Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
· We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
· Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
· As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
· All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.