Project support volunteer volunteer roles

INDEPENDENT READING GROUP VOLUNTEER (FACE-TO-FACE) 

CARAS Youth ESOL Programme – Monday, Wednesday mornings  

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

• CARAS is looking for Reading Group Volunteer to support our face-to-face study programme for young people.
• The reading group is in Tooting and is an important element of a study programme for young people aged 14 to 18 who are out of formal education.
• Students will be supported to read at length and complete challenges that are adapted to their ability level.
• The reading group aims to foster independence and a joy of reading among the young people and requires volunteers to learn about the young peoples' interests in order to help them select an appropriate text.
• The ESOL teacher will provide volunteers with tips to support reading and understanding for emerging learners of English, such as phonics and elicitation strategies.
• Volunteers will work with 1-5 students, mostly reading out loud with them or helping them to decode unfamiliar language.
• Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates. 

Volunteer tasks and responsibilities: 

• Providing learners with one-to-one or small group support within the Reading Group sessions; 

• Helping to set up the classroom and provide learners with classroom resources; 

• Contributing to debriefs to inform the ESOL teacher how each student found the lesson/task and the students’ areas of greatest challenge and success;  

• Attending and contributing to volunteer debriefs after each session; 

• Making use of any community languages you may know to help students during the class; 

• Working collaboratively as a team and helping to shape the project; 

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential; 

• Assisting participants to recognise and celebrate their achievements; 

• Listening and supporting students to select, read and understand a text; Showing flexibility to the wide range of ability levels in the classroom; 

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential

• To be 18 years or older; 

• An interest in education and English language teaching;

• Currently resident in the UK; has asylum-seeker or refugee status 

• * Able to provide five years’ worth of addresses, and willing to undergo a DBS check; *DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK.  

• Able to attend volunteer induction training (online) prior to start of role 

• Able to travel to our community centre in Tooting (food and travel expenses can be reimbursed); 

• To be non-judgemental and able to engage with young people from diverse backgrounds; 

• To be reliable and punctual; 

• Good communication skills, especially with people who are new to English; 

• An interest in books and stories, writing and poetry 

• The ability to volunteer on Wednesday during Wandsworth term time for a minimum of four months; 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish; 

• Experience of reading with young people or learners of English, or teaching ESOL or phonics. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies such as literacy and phonics strategies for emerging learners of English; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months of regular volunteering. 

Position Overview

We are excited to offer an excellent opportunity for an entry level development professional who is interested in gaining skills in operations and administration areas, to join SEED Madagascar (SEED) as our Operations and Administration Officer. 

SEED Madagascar is a UK charity dedicated to creating long-term, sustainable change in partnership with communities in the southeast of Madagascar. We integrate high-quality community health, WASH, education, rural livelihoods and conservation programmes, while contributing to international best practices through research and publications.

This role is an office-based role within a team of national and international staff with occasional support in the field to our Conservation Research Team. This post is at the heart of our mission, and the diversity of activities undertaken will provide  wide-ranging experience for an early career development professional who can effectively and efficiently deal with a comprehensive range of tasks related to the complex world of overseas development.

This position is ideal for someone who is passionate about providing a wide range of support to SEED’s team including providing high quality administrative support across the policies and procedures, managing the recruitment of international staff, leading on onboarding for incoming staff and our marketing and support of our short-term conservation programme volunteers.

Title: Operational Support Intern - change of title and responsibilities to Operational Support Junior Officer subject to passing 3-month probationary review.

Location: Fort Dauphin, Madagascar

Commitment: 12 months; Monday to Friday (35 hours a week)

Salary: Voluntary for 12 months, with stipend of 800,000 MGA per month towards accommodation and a contribution of £650 towards insurance

Duties and Responsibilities:

1. Provide pre-departure logistical support and advice with visas, hotels, flights, accommodation, medication etc to new international staff and short-term conservation volunteers

2. Lead on supporting international staff during their initial time with SEED including arrival, orientation, social inclusion, cultural understanding, housing and integration into the SEED team 

3. Provide pastoral care, working with line managers to ensure that new and existing international staff and volunteers’ wellbeing is supported 

4. Support the Conservation team in Sainte Luce on providing orientations and pastoral care of volunteers when required

5. Support the Communications team with advertising the volunteer programme and helping volunteers to increase their fundraising efforts

6. Support on creating, editing and writing website content and resources to ensure organisational and project information is up-to-date

7. Support on the recruitment of international staff, including the advertisement of vacancies

8. Assist in the preparation of reports for internal and external audiences including Annual Reports and Malagasy Ministry reports

9. Work with the Director of Operations and Programmes, and the International Operations Manager in developing, updating and implementing organisational databases, systems, policies and procedures across the NGO

10. Oversee the training schedule for international staff and work alongside national and international staff to increase their skills and capacity, providing mentoring or training where appropriate

11. Work alongside the IT Officer to provide basic IT and equipment management support 

12. Support with the writing of minutes and note taking across the organisation

13. Support project teams where required to develop systems to manage donor compliance, or support with financial or administrative reporting requirements

14. Ensure all of SEED’s policies and procedures are evident throughout the work of the department, including those for safeguarding, whistleblowing and anti-corruption, and undertake continual training to ensure these are always promoted

15. Assist with administration tasks and any other tasks required by the International Operations Manager or Director of Programmes and Operations in line with the tasks of the post

Required Skills & Experience/Person Specification 

• Hold an undergraduate degree in or relating to Business or Development or be able to demonstrate a passion for this area

• Be able to work independently and be proactively

• Have good all round computing skills and experience in Microsoft Office 

• Have previous experience working to deadlines and have ability to successfully manage their time

• Communicate clearly and engagingly in written English across a range of media forms

• Communicate verbally to encompass the range of cultures you will be working with

• To have a good level of written English and be able to proofread documents to a high standard

• To have a curious mind and a patient, problem solving attitude

• Ideally have previous experience living, working or travelling in a developing country, though is not essential

• Be fluent in English. A working knowledge of French is desirable but not essential

• Be capable and comfortable adapting to life in a least developed country with sometimes basic living conditions

• Be comfortable with campsite conditions whilst supporting the team in the field for days at a time

• Be able to work and socialise within a small group of people and to be respectful and take personal responsibility for maintaining a good reputation for the NGO in the community

• Be able to adjust to life in another culture and a foreign language and be able to always work with cultural sensitivity

• Demonstrate the ability, social skills and confidence to give clear guidance and support to other members of the team in respect of the philosophy and procedures of SEED to protect both their safety and the reputation of the NGO.

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About the CARAS ESOL Team:

Our award-winning ESOL project offers English language classes to adults at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling people to attend college and access other services in the future.

About the Role:

CARAS is looking for volunteer ESOL Teaching Assistants to support our face-to-face adult ESOL classes in Tooting. Volunteers in this role are required to commit to at least one 2-hour session every Wednesday during these times: 

• Mondays ESOL 9:30 to 13:30

• Tuesday 9:30 to 11:30

• Tuesday One-to-one employability and language learning support 15:00 to 17:00 

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer tasks and responsibilities:

• Providing learners with one-to-one or small group support within ESOL classes; 

• Helping to set up the classroom and provide learners with classroom resources;

• Attending and contributing to volunteer debriefs after each session; 

• Making use of any community languages you may know to help students during the class; 

• Working collaboratively as a team and helping to shape the project; 

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential; 

• Assisting participants to recognise and celebrate their achievements; 

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential: 

• To be 18 years or older; 

• Able to travel to our community centre in Tooting (travel expenses can be reimbursed); 

• An interest in education and English language teaching; 

• To be non-judgemental and able to engage with people from diverse backgrounds; 

• To be reliable and punctual; 

• Excellent communication skills, especially with people who are new to English; 

• The ability to volunteer on Mondays or Wednesdays during Wandsworth term time for a minimum of three months; 

• Currently resident in the UK; has asylum-seeker or refugee status 

• *Able to provide five years’ worth of addresses, and willing to undergo a DBS check; 

• Able to attend volunteer induction training (online) prior to start of role. 

 *DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK. 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

• Be able to obtain a reference from us relating to your placement after 3 months of regular volunteering; 

• Be able to access relevant training, including safeguarding training. 

We are looking for 3 experienced creative content writers who will enjoy planning, updating and delivering the content for our website, members magazine as well as other digital and print materials. We are looking for 3 skilled professionals who can write compelling and persuasive content, who will help ensure a consistent tone across all our digital and printed communications to promote awareness and engagement.

We deal with a wide range of people and professions, which means that it can be difficult to consistently communicate with everyone effectively. Therefore, a communication and marketing volunteer will help to market our projects, services and the condition more widely than we are currently able to do. This includes creating and helping to distribute marketing materials, creating content for the Burning Nights CRPS Support website and helping us create and develop a communications and marketing strategy.

Key Tasks and Objectives

• Copywriting: Create well-written and compelling copy for use on our website, members magazine, leaflets, one-page/fact sheets, fundraising/promotional materials and in our membership packs
• Case study writing and storytelling: Help communicate our impact via stories and case studies that we can use on our website, in marketing materials, or for our fundraising materials
• Web copywriting: Create and update engaging content for our website that adheres to our brand
• Communication materials review: Review our existing communications materials. Recommend edits that will provide us with consistency in writing style and tone, accurate spelling and grammar, and a clear and engaging voice for our organisation. Evaluate the way we communicate with volunteers, members of the public and helping us to develop better ways of doing this
• Social media snippets - create information and case study snippets for the various social media platforms
• Press Releases and any content that could be used in different channel
• Annual Review/Brochure writing: Create or update copy for a brochure or our annual review, highlighting our impact current and potential stakeholders

Are you an Arabic speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!

Many older adults and vulnerable individuals in the UK’s Arabic-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.

What is the Talking Bubble Project?

☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Arabic.

Why volunteer with us?

✔ Support members of the Arabic-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose

Requirements:

✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.

How to get involved:

Simply apply through the CharityJob website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.

✔ Open to UK residents only.

Help us spread kindness and connection within the Arabic-speaking community across the UK!

Are you passionate about communities and the voluntary sector? Do you want to use your skills, experience or lived insight to help strengthen and support Hampshire’s VCSE (Voluntary, Community and Social Enterprise) sector? If so, we’d love to hear from you.

Action Hampshire is currently recruiting new trustees to join our engaged and committed Board. This is an exciting opportunity to help guide the strategic direction of a well-respected organisation that works at the heart of community support across Hampshire.

We’re proud to be two years into delivering an ambitious 3-year strategy focused on:

• Building a sustainable future
• Strengthening our identity and voice
• Fostering a supportive, inclusive workplace
• Becoming more digitally smart and connected

As a Trustee, you’ll play a vital role in helping us achieve these goals and ensuring we stay true to our mission and values.

Whether you’re an experienced Trustee or completely new to the role, what matters most to us is your enthusiasm, curiosity, and commitment to supporting communities. We’re particularly keen to hear from people with a range of experiences and backgrounds—including younger people, people from minoritised groups, and those with lived experience of the challenges our communities face.

You don’t need to know everything from day one—we’ll support you with an induction, ongoing learning, and a friendly, collaborative Board environment.

Our number one requirement is simply a commitment to Action Hampshire’s mission and values. But we would also like you to have the following:

• A willingness to devote the necessary time and effort planning how the charity will deliver its charitable purpose
• Good, independent judgement
• An ability to think creatively
• A willingness to speak your mind, but listen to the views of others
• An understanding and acceptance of the legal duties, responsibilities and liabilities of being a Trustee (we can help you to understand that better – just ask us)
• An ability to work effectively as a member of a team
• A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership

InStudents

A global social enterprise that empowers students to lead local projects, dismantling educational barriers to ensure equitable access to opportunities for all.

• Lack of Access: Students in rural and underserved regions lack quality career guidance and opportunities equivalent to their privileged peers.

• Employability Gap: Students from less prestigious universities often struggle to gain the real-world work experience and confidence needed for employment.

• Ineffective Aid: Many top-down educational solutions fail because they lack crucial local context, cultural understanding, and input from the communities they aim to serve.

We are building a global, student-led movement for educational equity, empowering local leaders to solve local challenges.

• Equal Opportunities Project (EQOP): We deliver free, career-focused courses to students in underserved regions using accessible technology like WhatsApp. The content is co-created with UK university and corporate partners.

• Impact Champions Project: We are establishing a global network of student-led societies on university campuses. Each society identifies and tackles local education issues with our support, creating a sustainable, "locally led, globally connected" model for change.

Hello! We believe that a student's potential should be determined by their ambition, not their background. Right now, millions of students in underserved communities are being left behind, lacking the guidance and opportunities they need to thrive.

InStudents is changing that. We empower students to become leaders who solve educational challenges within their own communities, from running career courses via WhatsApp in rural India to building a global network of on-campus "Impact Champions".

We're looking for passionate people to help us scale this student-led movement. Whether you have skills in marketing, content creation, project management, or mentoring, your time and expertise can directly help a student discover a new career path or gain the confidence to lead. Join us and help build a world where every student has the chance to succeed.

Student Network Catalyst (Impact Champions)

Volunteer Role Description (remote, unpaid)

Be at the heart of building a global, student-led movement for educational equity. We are launching 'Impact Champions' - a worldwide network of student societies tackling local education challenges. We need a catalyst to help us find and empower the founding leaders of this network.

In this role, you will:

• Develop creative outreach strategies to find and recruit the most passionate student leaders, starting in South Asia.

• Build and nurture an inspiring online community for our first cohort of leaders, connecting them with each other and our mission.

• Help shape the support system for these new societies, ensuring they have the tools and confidence to create real-world impact.

• Your work will directly lead to the creation of new campus hubs for social change, empowering hundreds of students to become leaders in their own communities.

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

3-5 months

We are recruiting Volunteer Team Leaders to lead and inspire! This is your chance to meet new people, gain new skills and experience and have fun whilst being part of a great cause.

Location: London, working from home 

Recruiting for various Team Leaders for- so please specify.

- West London Sister Team Leader

- North London Brother Team Leader

- Slough Brother Team Leader

- South London Brother Team Leader

- Tower Hamlets Sister Team Leader

- Newham Sister Team Leader

Expenses: This is a voluntary position, but we reimburse reasonable out-of-pocket expenses in line with our policy

Main tasks

We need individuals who can manage a group of volunteers within their region and work with Human Appeal staff members to ensure volunteers’ active involvement in events and campaigns.

 Recruit new volunteers and lead current volunteers who will be allocated to your team

 Communicate important campaign-related information to your team

 Organise 2 Fundraising events or community projects with your team within an assigned budget in the year.

 Actively attend and participate in Team Leader meetings and complete any actions allocated to you E.g Recruiting volunteers for online fundraising.

 Work with the Human Appeal staff team to deliver campaigns and 2 in-person events for the year.

 Organise and attend Monthly Meetings with your Volunteers

 Where possible, support with Team Leader recruitment by joining the interviewing panel

Knowledge/Experience/Skills

We will provide you with the tools, training and support you need but here are a few things we are looking for:

 Excellent communication, negotiation, influencing, innovation and interpersonal skills

 Willingness to learn and develop as an individual and accept constructive feedback

 Ability to build and maintain relationships with all levels of people 

 Ability to support and coordinate a diverse group of individuals

 Ability to prioritise workload and work well in a team

Learning and Development

To enable you to take part in this opportunity Human Appeal will provide:

 Leadership training to help you develop the skills and knowledge needed to fulfil the role

 A dedicated member of staff to provide ongoing support and supervision

 Payment of “out of pocket” expenses in line with Human Appeal’s expenses policy

 Webinars to provide you with the information you require for the campaign

 A volunteer handbook that outlines the policies and procedures you need to be aware of whilst volunteering

Benefits of volunteering with us

By volunteering in an international charity, you will gain valuable skills, experience and knowledge. We will also offer:

 Opportunities to take part in Human Appeal events and training programmes

 Opportunity for you and your team run your own event for a Human Appeal project of your choice

 Support from our HR Team in developing your CV and interviewing skills 

 Experience of operating within an international humanitarian charity

 Offer to provide references after 3 months of volunteering 

 Excellent support as part of a friendly team with fun away days

 Develop knowledge and skills in people management, social media, recruitment and project management 

Build the SUNSHINE Experience. Uplift the People Who Uplift Others.

We are a brand NEW start-up Charity and WE need YOUR Help!

At SUNSHINE, we believe that connection heals. We’re a new grassroots charity tackling loneliness in London through coffee mornings, digital inclusion, fitness, and befriending programmes. But none of this happens without our volunteers—the everyday heroes who bring warmth, kindness, and community to life.

We’re looking for a Volunteer Coordinator to volunteer and help shape the SUNSHINE Experience: a culture where volunteers feel valued, uplifted, and part of something bigger than themselves.

Why This Role Matters

Volunteers are the heartbeat of SUNSHINE. As our Volunteer Coordinator, you’ll lead recruitment, selection, induction, and training—ensuring every volunteer feels confident, supported, and inspired. You’ll help us build a family, not just a team.

This is a vital role for someone who understands people, believes in belonging, and wants to create a legacy of care.

What You’ll Do

• Design and deliver volunteer recruitment campaigns across platforms and communities.

• Create inclusive role descriptions that reflect our values and welcome diverse applicants.

• Lead onboarding and training to ensure volunteers feel prepared and appreciated.

• Develop systems for ongoing support, recognition, and feedback.

• Help shape a culture of kindness, dignity, and shared purpose.

What You’ll Bring

• Experience in volunteer coordination, HR, or community engagement (professional or volunteer).

• A warm, people-first approach and strong organisational skills.

• Creativity in designing training and induction materials.

• A passion for building inclusive spaces where everyone feels they belong.

What You’ll Gain

• A central role in launching a charity that transforms lives.

• The joy of building a volunteer family rooted in care and connection.

• A team of visionary changemakers who value your leadership and heart.

• Purpose, legacy, and the chance to uplift those who uplift others.

Let’s build a volunteer experience that feels like coming home. Let’s be the sunshine.

JOIN OUR TEAM

Be the SUNSHINE in people’s lives.

Do you live in Wales and want to gain valuable skills, have new experiences, and support vulnerable people? We are offering 1 young person aged 18–25 the opportunity to volunteer for up to 11 months with the Portuguese Red Cross in Guimarães, Portugal.

The Portuguese Red Cross in Guimarães supports the local community through a wide range of voluntary activities focused on social inclusion, education, health, and youth engagement.

Volunteers will be involved in several impactful projects, including:

• Supporting elderly people through digital inclusion and companionship
• Promoting healthy lifestyles and safety awareness among children and teenagers
• Assisting in shelters for homeless individuals and long-term care patients
• Organising creative and educational activities in schools, hospitals, and foster homes
• Helping with social media, fundraising, and community events.

Volunteers will stay in a shared house near the city centre, just a short walk from the Red Cross headquarters. The house includes shared bedrooms, a kitchen, living room, bathrooms, and a terrace. Volunteering hours will not exceed 35 hours per week, and volunteers are entitled to two consecutive days of rest. While most weekends are free, occasional weekend activities may take place.

This is a fantastic opportunity to explore your interests, develop new skills, and make a difference in a vibrant and historic city. For more details on the role and the projects available, please refer to the full role description. The most important thing we want to see is your motivation for this placement!

Typical tasks may include:

• Assisting with educational games and workshops in schools and hospitals
• Supporting digital literacy sessions for elderly people
• Helping manage donations of clothes, food, and essentials
• Creating engaging content for social media and awareness campaigns
• Participating in climate change and health awareness projects
• Designing and leading your own community-based initiatives.

The volunteers will be working in a range of projects, which will give them the chance to explore the different kind of social action that the Portuguese Red Cross undertake in Guimarães.

This is a great opportunity to get involved in social action projects and find out what you are interested in. For more details on the role and the projects available, have a look at the role description. The main thing we want to see is your motivation for this placement!

Please note that only young people (aged 18-25) based in Wales can apply for this role. Depending on the situation at the time, we will either run an in-person selection day or run Teams interviews with shortlisted candidates.

Job Overview:

As a Roma Helpline Volunteer, you will be at the heart of a new and exciting pilot project aimed at offering confidential, culturally competent, and multilingual support to Roma and Romanian-speaking communities across Greater Manchester and the UK.

You will respond to helpline calls during scheduled shifts, log information securely, and provide advice or referrals related to housing, benefits, health, employment, and legal matters. Your presence will make a real difference in ensuring accessible, respectful, and responsive support for one of the UK’s most marginalised communities.

Key Responsibilities:

• Helpline Support:
  Respond to calls via a secure VOIP system during scheduled helpline shifts (2nd and 4th Thursday, 5–7 PM).
  Listen actively and empathetically and provide culturally competent support and signposting.
  Log all call data securely using Europia’s GDPR-compliant CRM system.
• Referral and Follow-up:
  Identify the caller's main issue and provide information or refer them to the appropriate service.
  Where necessary, flag safeguarding or urgent cases to the on-call safeguarding officer.
• Language and Accessibility:
  Offer assistance in Romanian or another Roma community language.
  Help promote trust and understanding with callers through culturally sensitive communication.
• Collaboration and Supervision:
  Attend mandatory training sessions on safeguarding, cultural competency, and data protection.
  Participate in case review meetings and supervision sessions (monthly or bi-monthly).
  Work closely with other volunteers, staff, and translators/interpreters when required.

Qualifications and Skills:

• Fluent in English, and proficient in Romanian or a Roma community language
• Compassionate and empathetic with strong active listening skills.
• Comfortable speaking over the phone and dealing with potentially sensitive topics.
• Basic IT skills to manage digital forms and online logging tools.
• Respect for confidentiality and ability to adhere to safeguarding procedures.
• Previous experience supporting the Roma community is an advantage but not required.

Time Commitment:

• Minimum commitment of 2 hours every 2nd and 4th Thursday, between 5:00 PM – 7:00 PM.
• Volunteers will work on a rotating rota, ensuring equal participation and preventing burnout.
• Flexibility to attend occasional training and supervision sessions outside helpline hours.

Benefits:

• Opportunity to support and empower Roma and Romanian-speaking communities.
• Develop skills in advice, signposting, and crisis response.
• Receive training in safeguarding, data protection, and cultural competency.
• Gain experience using CRM/case management tools and remote VOIP helpline systems.
• Join a supportive, mission-driven team committed to community wellbeing.
• A reference can be provided upon successful completion of the role.

Background Information

Villa 21 is a large unstable housing settlement South of Buenos Aires. It mostly lacks paved roads and sewerage; many houses are made of perishable materials and have no running water or drainage. The neighborhood faces serious health problems, as it is located on the creek that divides the capital city of the province, and is highly contaminated, causing respiratory and gastrointestinal diseases that primarily affect children. The soup kitchen is visited by approximately 50 people from the neighborhood for lunch every day. The space is also available to support teenagers when there are volunteer teachers willing to help them.

The support from social organizations is fundamental in this very poor neighborhood, mainly because its precarious situation affects families that need to face a lack of infrastructures and serious problems of public sanitation. Indeed, many families live in houses where they have problems with light and where they don't have running water nor a drainage system, in an area which has huge weaknesses in terms of sewer systems and road pavements. Moreover, it is located near a river which is highly contaminated by the chemicals released by nearby factories, and this generates respiratory and gastrointestinal diseases that mainly affect the children. Although faced with this situation, people don't receive any help from the government to improve their standards of living that are now miserable and harmful to their health. There are some housing construction projects in the works but they are slow-coming and displacing the inhabitants that are the most affected by the contamination of the river. In addition to this precariousness, today, ambulances refuse to come into the area.

Why is this project important for the community?

The soup kitchen cooks for the kindergarten and the people from the town. Thus, this organization is based on working with families and children from first to seventh grade, supporting them in their growing and development process, with a team of professionals and social workers. This Community Center was founded in 1994 and began as a soup kitchen until it expanded into a kindergarten with the help of the mothers from the area.

The main goal of the Community Center is to offer the children's families a place of education and integral support. Moreover, the kitchen and center help to compensate these families’ economic situation. It is a place of exchange between teachers, social workers, parents and volunteers from the area and from Voluntario Global that work together for the safe upbringing of the children. It is also a place where the unemployed women from the area are able to have training sessions that take place periodically with professionals.

Role of the Volunteer

From 7:00 am to 2:00 pm, the kitchen prepares breakfast and lunch for the kids in the kindergarten and it also prepares food for the community members. The volunteer will be able to help in many tasks such as assist the women in the kitchen by washing and cutting vegetables, preparing the dessert for the children and help in the cleaning process after everything is served.

What do you learn as a volunteer?

When helping at the Soup Kitchen, you learn to appreciate the value of the small things, how to truly connect with people and the power that these relationships can have on your life and the lives of others, on the communities and the future. It doesn’t matter where you’re from, what language you speak, what kind of house you live in or what kind of job you have. In the end, we are all human and we get so mixed up in focussing on other unimportant aspects that we forget that deep down we’re all the same. You will realise that even the smallest thing you do, can make someone else's day.

How does your work impact on the community?

Your help is invaluable for the workers and for the community members because this center is an integral part of their everyday life. Furthermore, the ladies and workers would not be able to participate in this cultural exchange if there aren’t any volunteers willing to help. The women also love helping the volunteers learn a bit of Spanish because they are like family to them. Here, the volunteer can learn so much about the Argentinian culture and see how many traditional dishes are prepared. It’s a place where you can completely feel the support of a community and you never leave the kitchen without a smile on your face.

It Gets Better UK envisions a world where all LGBTQ+ youth are free to live equally and know their worthiness and power as individuals. We strive to tell the stories of LGBTQ+ people and to provide positive and reassuring messages to LGBTQ+ youth.

The It Gets Better Project was founded in 2010 in America. Since then, affiliated charities have been formed in over 20 different countries. We are now at the exciting stage of continue to grow and develop the UK affiliate having formally launched in October 2018.

Join our network of Regional Ambassadors to help promote It Gets Better UK, to inspire and engage with members of their local LGBTQ+ communities to get involved, and to help fundraise.

We're looking for volunteers UK-wide, particularly across Northern Ireland, Wales, Scotland, and parts of England (North East, North West, and South West). If you are not based in these areas but are interested in the role, you are still welcome to apply as the local role exists across the country. 

What will I be doing? 

We ask Regional Ambassadors to deliver four self-led regional actions per year, and to expect to be asked to be involved in more ad-hoc centrally-led actions and activities as these arise. Key activities include: 

• Raise awareness of It Gets Better UK and our work through talking to members of the LGBTQ+ community in your area, and on social media 

• Look after our information and fundraising stands at local events – most importantly, hosting an It Gets Better UK Pride stall in your local area. Members of the It Gets Better team will support you with sign-up admin and capacity on the day. So far, we're planning to attend Edinburgh Pride!

• Support other members of the It Gets Better UK volunteer team to deliver events in their area by adding capacity where possible, and within a distance that suits you – for example, helping out at a Pride stall run by another Ambassador nearby. 

• Deliver talks to local LGBTQ+ groups, community groups, schools etc about the work of It Gets Better UK and how they could help us achieve our goals 

• Inspire members of the LGBTQ+ community to add their own It Gets Better story to our work 

What skills/experience do I need? 

• Confident public speaker with excellent communication skills 

• Confident in crowds and talking to new people 

• Excellent organisational skills 

• Reliable and professional demeanour 

• A personal and friendly manner 

• Flexibility to be called upon when needed 

• An honest and trustworthy nature 

• A good knowledge of the local LGBTQ+ community 

What is the time commitment? 

This is a flexible role and the times will vary. Taking into account four self-led regional actions per year and ad-hoc centrally-led actions and activities, we recommend expecting to spend at least two hours a week on your role. We ask Regional Ambassadors to try to be available for Pride events over the summer: this means some half/full day activities over the summer period, usually on Saturdays. You’ll be able to sign up for days which suit you. Regional Ambassadors are appointed for up to two years. Regional Ambassadors will have a monthly online meeting with their It Gets Better UK point of contact. 

 
How will I be trained and supported? 

• You will receive a full induction into It Gets Better UK and to your role 

• You will have a named contact who will support you and answer any questions 

• You will join our international and UK networks of volunteers where you can share ideas, ask questions, and support one another 

What can I gain from volunteering with you? 

• The satisfaction that you are helping to inspire and empower LGBTQ+ youth 

• Being part of an international movement 

• The opportunity to use your existing skills as well as develop and learn new ones 

• It Gets Better UK will act as a referee for you after successful completion of your role 

• Reimbursement of any expenses incurred (with prior agreement) 

Where will I be based? 

This role is based within your local area, with some travel at your discretion and with expense reimbursement as pre-agreed.

How do I apply? Please complete our Regional Ambassador form on the website. We’ll then meet online for an introductory conversation, seek 2 references, and conduct a DBS check. Once these steps are completed satisfactorily, we’ll share our resources for you to read. 

We are a small, friendly, place-based funder seeking up to 3 new volunteer Trustees to take us into the next decade.

Opportunity – Volunteer Trustee (we have 10 currently)

Location – London Bridge/Borough High Street SE1 (hybrid meetings, in-person encouraged)

Salary - Voluntary (Reasonable expenses reimbursed)

Hours – equivalent to 1 day per month

Trustees attend 4 required board meetings each year in March, June, September, December. We also encourage attendance at our quarterly Finance Committee and/or occasional grant assessment meetings. All are hybrid meetings run from our office near to London Bridge SE1.

About Us

Wakefield Tetley Trust is a long-established grant-maker working in Tower Hamlets, Southwark and the City of London since 2008 as a joint entity, originally created in the 1930’s as two separate charities. We support people in need by funding local charities and community groups who work with individuals and communities who are marginalised or disadvantaged, for example because they have difficulty in accessing resources, face discrimination or may experience poorer social, economic and health outcomes. In 2024 the Trust made grants of £213,152 towards work in support of our aims.

The opportunity

We are looking for up to 3 community-minded individuals who might live or work in our area of benefit. You will be keen to engage in high quality grant-making through informed understanding of the needs and challenges facing the charities and communities that we support.  We always need to add to our professional skill base so if you have experience relating to governance, finance, property, strategic and operational management, that is equally welcome. You’ll play a key part in developing our future plans and, as we are looking to incorporate in the next 12 months, you will play a part in achieving that and other changes.  

Time Commitment

Being available, engaged and a sounding board for staff and other Trustees is just as important as attending 4 mandatory meetings each year. We hope you’d take up the opportunity to visit and meet with grant holder charities, and to develop your knowledge and intelligence of issues that affect people in our area of benefit.

Who You Are

We’re looking for up to three individuals who bring enthusiasm, knowledge or interest in the local area we cover (or willing to learn), commitment to sound governance and the intention to make high quality grant-making. You might have a specific social interest or issue that you want to champion, and you’ll be a collaborative team member of the Board.

We particularly welcome applications from people currently living or working in the London Boroughs of Southwark, Tower Hamlets or City of London.