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Top job
Hammersmith, Fulham, Ealing and Hounslow Mind, Fulham (On-site)
£37,000 - £40,000 per year
Posted 4 days ago Quick Apply
Top job
World Child Cancer, London (Hybrid)
£40,000 per year
Seeking an experienced corporate and philanthropy fundraiser to improve chances of survival for children with cancer wherever they live.
Posted 5 days ago Quick Apply
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Cherie Blair Foundation for Women, Marylebone (Hybrid)
£34,176 - £37,024 per year (pro-rata'd)
We are looking for an experienced and results-driven marketing professional with great know-how to join our team!
Posted 4 days ago Quick Apply
Look Ahead Care Support and Housing, Tower Hamlets (On-site)
£27352 - £27532 per annum + 25 days Annual Leave
Posted today
Closing in 5 days
Girls Not Brides: The Global Partnership to End Child Marriage, EC3A, London (Hybrid)
£38,250 per year
Posted 1 week ago
Closing in 4 days
Newham New Deal Partnership, E16, London (On-site)
£28,000 p.a. pro rata
We are looking for a passionate and organised person to set up a new service with and for people living with dementia
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The Elfrida Society, London (Hybrid)
£27,629 - £29,565 per year pro-rata
Passionate about Empowering Parents with Learning Disabilities? Join The Elfrida Society as a Specialist Parent Advocate!
Posted 1 week ago Quick Apply
Closing in 2 days
Fitzrovia Youth in Action, Fitzrovia (On-site)
£15 - £18 per hour (based on experience)
we are looking for an experienced, passionate and enthusiastic person. If you feel like this is you, we would love to hear from you!
Posted 2 weeks ago Quick Apply
Ruils, Teddington (Hybrid)
£35,000 - £39,000 per year (pro rata)
This is a key leadership role in this vibrant, user-led charity based in Richmond and Wandsworth.
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Page 5 of 12
Ealing, Greater London (On-site)
Fulham, Greater London
Hammersmith, Greater London
Hounslow, Greater London
£37,000 - £40,000 per year
Full-time
Contract (Until 31st March 2025, with potential to extend)

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Job description

About Hammersmith, Fulham, Ealing and Hounslow Mind

This is an exciting opportunity to join and support a fast growing and dedicated team supporting the wellbeing of communities across West London.

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover. We listen, support recovery, fight stigma and work with partners to take action. We provide services for adults, children and young people, signposting for everyone and training and consultancy for employers.

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

  • Safe Space Community
  • Safe Space ED
  • Hounslow Helpline
  • Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00(midday) – 11:30pm across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3 in person Safe Spaces and based in 3 A&E.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The objectives of the service include:

  • To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
  • To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
  • To contribute to an improvement in individual mental wellbeing.
  • To remain a source of independent support for all clients.
  • To treat service users with respect, dignity and personalised support
  • To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
  • To increase self-management skills of those accessing the service
  • To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
  • To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements.

Key Responsibilities

For full list of responsibilites, see attached job description

  • To oversee the management of the Crisis Alternative Services and other services, in line with organisational values and service quality expectations.
  • To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
  • To ensure safe working and risk management
  • To ensure feedback is provided on risk mitigation through serious incident reports.
  • To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
  • To complete audits and high quality reports for senior internal and external stakeholders
  • To interpret performance and impact data for crisis services and be responsible for reporting against service targets
  • To provide effective line management supervision to Team Managers and Support Workers
  • To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
  • To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
  • To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
  • To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
  • To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
  • To support the Team Managers to ensure adequate and appropriate staffing at all times within the service.

Person Specification

For full person specification, see attached job description

  • A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
  • Experience of managing and mitigating risks
  • Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
  • Understanding of how to report and mitigate risks
  • Understanding of suicide prevention
  • Understanding of trauma informed care
  • Understanding of mental health and safety planning
  • An understanding of CQC requirements for mental health
  • Managing services for vulnerable people in a service delivery organisation.
  • Excellent people and project management skills and significant experience of supporting and managing staff.
  • Experience of working in the voluntary sector and/or statutory services
  • Experience of motivating, developing and training staff
  • Experience of creating and implementing safety and risk policies and procedures.
  • Successful track record in planning and project management.
  • Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
  • Knowledge and understanding of the relevant statutory authorities including NHS and social care.
  • Excellent communication skills and able to communicate effectively to a variety of audiences.
  • Commitment to service user involvement and able to work with service user groups to develop this. 
  • Strong organisational skills and able to take control of own workload and meet deadlines.
  • Ability to work independently with minimum support.
  • Confident in challenging poor performance assertively, constructively and successfully.
  • High professional standards and the ability to communicate these clearly to others.
  • IT literate to aid communication and analysis of data.

Desirable

  • Mental health registration (nurse/doctor/therapist etc)
  • Mental health qualification
  • Has a full driving licence and use of own vehicle (desirable, not essential. Work related mileage will be paid)
  • Experience of working with databases such as Views, IAPTUS, Rio and Python
  • Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

 

Post is subject to an enhanced DBS check

Application resources
Posted by
Hammersmith, Fulham, Ealing and Hounslow Mind View profile Company size Size: 101 - 500
Posted on: 12 April 2024
Closing date: 26 April 2024 at 23:59
Tags: Management,Project Management,Support Worker

The client requests no contact from agencies or media sales.