Public Facing Jobs in Spitalfields, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is an independent local charity. We've been working in the local community to help older people for over 60 years. We have dedicated staff and over 300 volunteers helping us to deliver services and activities for older people in Wandsworth.
An opportunity has arisen to join our growing Community Engagement Team assisting older people and/or vulnerable adults to improve or maintain their overall wellbeing and stay independent for longer whilst enabling them to retain, gain or regain independence.
The Community Engagement Project Assistant role will include delivering groups and activities, hosting events and working with clients in their homes, within our day centre, and in community settings such as libraries, job centres, sheltered accommodation and other voluntary sector organisation hubs.
The service aspires to support, but is not limited to, older Wandsworth residents in the following groups: BAME; dementia; digitally isolated; financially isolated; LGBTQ; socially isolated; women; and those with, or at risk of, mental and/or physical ill health and disabilities.
What we can offer you:
· A vibrant workplace where no day is ever the same
· An experienced and supportive leadership team
· Kind and caring colleagues who work as a team
· A great employer’s pension contribution
· A cycle to work scheme
· An employee shopping benefits scheme
· An employee assistance programme (EAP)
· A friendly hypo-allergenic office dog to play with
Important notes:
Please note that CVs will not be accepted and only full application packs will be reviewed.
The client requests no contact from agencies or media sales.
New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team support with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education.
In this role, you will work with young people 1-1, holding small caseloads, as well as working with young people in groups and delivering employment or education-focussed sessions on a regular basis. You will also source and develop partnerships to create appropriate routes into employment and training opportunities. Alongside this, you will regularly support with delivery in our day-centre and will need to be able to work with young people from a range of backgrounds.
For more details, please see our Job Pack.
- Starting salary: £31,200
- Deadline to apply: 9am Tuesday 25 June
The client requests no contact from agencies or media sales.
Rethink Mental Illness and Mental Health UK are looking for an experienced and passionate Head of Corporate Partnerships to join our Fundraising Team.
The Fundraising team is a dynamic group of fundraisers all passionate about raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams across Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts and Grants, and Partnerships.
Sitting within the External Affairs directorate, we work across both Mental Health UK and Rethink Mental Illness enabling us to harness the collective power of both organisations and deliver nearly £7million to support their work.
How you will make a difference
We are looking for an experienced Head of Corporate Partnerships to join our passionate team of fundraisers to develop and implement an effective partnerships strategy for Mental Health UK and Rethink Mental Illness. Their work will drive income growth and brand awareness, deepen relationships with existing partners and proactively engage new partners.
This role is suited to an experienced charity partnerships professional who is keen to make their mark in the mental health sector. As a senior leader, you will work collaboratively across Fundraising, Senior Leadership and the wider departments of Mental Health UK, Rethink Mental Illness and other charities in the Mental Health UK group. You will effectively lead and nurture a growing team to evolve our partnership offering, create new and dynamic partnerships and drive an ambitious pipeline with the potential to change the mental health landscape in the business community and beyond.
We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
*London Allowance is paid for roles that are based within the Greater London area only.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Please see further details on our website
You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!
Don’t meet all requirements?
If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we still encourage you to apply, you may be just the right person for our position!
Caring for our people.
We offer a wide range of support. Some of our benefits include:
- PULSE: our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards.
- Wagestream: gives you instant access to up to 50% of your pay. Also provides a library of expert tools, tips and articles plus, helps you start building a rainy-day pot straight from your salary.
- Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments.
- Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave.
- Planning for the future: We have a contributory pension scheme.
- Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way.
- £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member.
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
The client requests no contact from agencies or media sales.
New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team support with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education.
In this role, you will work with young people 1-1, holding small caseloads, as well as working with young people in groups and delivering employment or education-focussed sessions on a regular basis.
As part of our service, we also aim to deliver a weekly group conversation class for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. While you will work with all young people in the service and support regularly with our day centre delivery, this role will focus on expanding our JET service to young refugees and asylum seekers, developing specialist networks and partnerships, and pathways to appropriate opportunities.
- Starting salary: £31,200
- Deadline to apply: 9am Tuesday 25 June
Please see our Job Pack for more information on the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The YWF Youth Voice Coordinator Role
This role offers an exciting opportunity to coordinate and lead YWF’s revamped youth engagement initiatives. Collaborating closely with our Youth Voice Consultant and the entire team, you will bring passion, creativity, professionalism and ambition to implement our youth voice plans. These plans are informed by a recent review and are supported by a theory of change. Additionally, you will play a pivotal role in amplifying this work and the voices of young people involved with YWF through our social media platforms.
This position also provides avenues for professional growth and development. By directly overseeing interns engaged in YWF activities, you will gain valuable experience in staff development and play a crucial role in nurturing the next generation of youth leaders! Furthermore, you will acquire experience in YWF’s broader organisational functions, creating opportunities to leverage your expertise in youth engagement to contribute to strategic and operational decision-making within the organisation.
Key roles and responsibilities
Youth Outreach and Recruitment
- Undertake outreach and recruitment efforts to attract a diverse group of young people from the YWF membership to participate in YWF's engagement initiatives (currently known as the Young Ambassadors) - working closely with members and key stakeholders to do so.
- Ensure these strategies and communication channels are youth-focussed, inclusive and accessible.
YWF Youth Engagement Strategy Development & Coordination
- Help develop and coordinate YWF's youth engagement and youth voice initiatives including engaging the Young Ambassadors in a YWF engagement program, workshops, internships, trusteeships, panels, peer-research, grant-making, member visits etc.
- Ensure young people are supported to engage in outward-facing opportunities - events, social media, co-production, member visits.
- Work with the youth voice consultant, young people and key stakeholders to help further develop practices that promote youth empowerment, both within the organisation, the membership and the borough.
- Support internal pathways for the Young Ambassadors into YWF Internships and external pathways into supported paid opportunities within the borough e.g. research, youth consultancy etc.
Social Media
- Work closely with the Marketing & Engagement Manager to communicate the voices and work of young people within YWF through various social media platforms - including supporting young people to gather content.
Internship Oversight
- Support and coordinate YWF interns - providing guidance, mentorship and direction to ensure effective program implementation - working to integrate and support interns within different areas of the team.
Stakeholder Engagement and Collaboration
- Engage with internal and external stakeholders, including young people, members, staff, volunteers and partner organisations to share best practices, support collaboration and drive forward impactful strategies.
Project Management
- Ensure clear documentation, processes, and policies are in place to support the efficiency and effectiveness of YWF youth engagement initiatives, including supporting the Youth Voice Consultant to develop role descriptions, session plans, and risk assessments and safeguarding.
Grant Making
- Support the Grants Manager in delivering a youth-led grants programme, led by a group of young grant makers
Measuring Impact
- Work with key members of the team, young people and stakeholders to ensure the ongoing effectiveness of YWF’s youth voice initiatives.
- Work with the team to quality - assure YWF’s programmes to ensure programmes meet the needs of young people
What we are looking for
Skills:
Youth Engagement: Proficiency in designing and delivering creative and dynamic youth engagement initiatives, including outreach, recruitment, and sessions. (Essential)
Session planning and delivery: Able to design engaging and creative sessions with young people, that use different methods to keep them engaged, safe and informed. (Essential)
Social Media: Familiarity with social media platforms and digital communication tools for amplifying youth voices and promoting engagement initiatives. (Essential)
Project Management: Strong organisational skills with the ability to manage multiple small projects simultaneously. (Essential)
- Communication: Excellent verbal and written communication skills, including the ability to engage effectively with diverse young people, stakeholders and team members. (Essential)
- Collaboration: Ability to work collaboratively in a team and membership environment, fostering positive relationships and driving collective action towards common goals. (Essential)
- People Management: Skills in developing team members - in this case interns through formal line management (Desirable)
- Monitoring and Evaluation: Skills in creatively getting and reporting feedback from young people and reporting against outcomes. (Desirable)
Experience:
- Youth Engagement: Experience in youth engagement, outreach, and recruitment, ideally within a community or nonprofit setting. (Essential)
- Project Coordination: Previous experience coordinating and managing youth-focused projects or initiatives, including internships, workshops, or events. (Essential)
- Stakeholder Engagement: Track record of successfully engaging with diverse stakeholders, including community members, partner organisations, and funders. (Essential)
- Supervision and Mentorship: Experience in supervising and mentoring interns or volunteers, providing guidance and support to facilitate their professional development. (Desirable)
- Event Management: Experience in planning and executing events or activities aimed at youth empowerment, participation, and advocacy. (Desirable)
- Data Analysis: Familiarity with data collection methods and analysis techniques for measuring the impact and effectiveness of youth engagement programs. (Desirable)
Knowledge:
- Youth Development: Understanding of youth development principles, including adolescent development, peer support, and youth leadership, to help inform program design and implementation. (Essential)
- Safeguarding: Knowledge of safeguarding policies and procedures to ensure the safety and well-being of young people participating in engagement activities. (Essential)
- Community Dynamics: Awareness of the social, cultural, and economic dynamics within Westminster and its impact on young people, enabling culturally sensitive and inclusive engagement approaches. (Desirable)
- Youth Participation Models: Familiarity with different models of youth participation and engagement, such as youth councils, peer research, and youth-led advocacy, to inform strategy development and implementation. (Desirable)
- Policy Context: Awareness of local, national, and international policies affecting young people, including education, employment, health, and social services, to advocate for youth-friendly policies and practices. (Desirable)
Characteristics:
- Passion for Youth Empowerment: Genuine commitment to empowering young people and creating opportunities for their voices to be heard and valued in decision-making processes. (Essential)
- Inclusivity: Commitment to diversity, equity, and inclusion, with the ability to create inclusive spaces where all young people feel welcome and respected. (Essential)
- Adaptability: Flexibility and openness to learning and adapting strategies based on feedback, changing circumstances, and evolving youth needs and preferences. (Essential)
- Resilience: Ability to navigate challenges and setbacks with resilience and a positive attitude, maintaining focus on long-term goals and outcomes. (Essential)
- Empathy: Empathetic and compassionate approach to working with young people, recognizing and understanding their diverse backgrounds, experiences, and perspectives. (Essential)
- Reflective Practice: Willingness to engage in reflective practice, seeking feedback, self-assessment, and continuous learning to enhance personal and professional growth in youth engagement work. (Essential)
- Mucking in! – working in a small team with tight resources you will not be shy about helping out with getting things done but in return you will get flexible working arrangements and a fun working environment. (Essential)
The client requests no contact from agencies or media sales.
Lead Policy Analyst - Climate
Contract: Permanent, Full-time, 35 hours per week
Location: The role can be based in London, UK, or one of the following WaterAid Country Programmes: Kenya, South Africa, United States, Sweden, and Ethiopia (subject to right-to-work eligibility in the respective countries).
For the UK Location: we offer hybrid working: A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.
Salary & Benefits
Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience.
For the UK-based: £64,000 - £72,000 per annum (depending on experience) or equivalent established grade G salary and benefits in the country of employment (United States of America, Sweden, South Africa, Kenya, Ethiopia)
About WaterAid:
Want to use your skills in Policy and Research to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Lead Policy Analyst - Climate to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
This position will be based in WaterAid's Global Policy and Research Team (part of the Global Policy and Campaigns Department) and will report to the Director of Policy and Research. The Global Policy Team plays a leadership role across the WaterAid Federation in setting the WaterAid's policy change agenda and thought leadership to achieve equitable access to water, sanitation, and hygiene globally. Working in the Policy Team, the role of the LPA - Climate is critical to building a policy change and thought leadership that promotes financing for communities on the frontline to have reliable access to water, sanitation, and hygiene services they need to adapt and build resilience to a changing climate.
The successful candidate will collaborate across WaterAid - both in member countries as well as in country programmes - supporting the design of climate-resilient policy agendas and adaptation measures to achieve targeted national, regional and global change.
About the Role:
As Lead Policy Analyst-Climate, you will be a senior member of WaterAid's Global Policy and Research team. You will lead in developing informed WaterAid positions and options on building the resilience of WASH services to climate change; advocate for WASH as a key adaptation measure and contributor to stronger and more efficient systems; and highlight the urgent need for WASH services as worthy of consideration in climate financing.2
You'll also:
- Develop top-notch research initiatives and robust policy responses to the challenges presented by climate change and advocate for resilient WASH as a key adaptation measure;
- Lead in developing and implementing WaterAid climate resilient WASH influencing and thought leadership agenda;
- Represent WaterAid at global climate conventions, including CoPs and select national and regional climate discussions, to clearly articulate organisational positions and narratives, influence policies, and advocate for WASH inclusion in climate financing to be made easily accessible for poor, vulnerable communities in the global south;
- Work closely with our Country Programmes, WaterAid members, and International Programmes Department as a technical and strategic policy advisor on climate change;
About You:
- Experienced in working in public policy and advocacy on issues related to climate change with an extensive personal network in the climate action arena;
- Experienced in research, policy analysis, preparing policy/advocacy briefs and papers with impeccable verbal and written skills in English;
- Experienced in climate-related disciplines, such as environmental/earth sciences or other climate-related disciplines; water resources management experience to be considered an asset but not mandatory;
- Qualified from an internationally recognised university, with research experience;
- Fully committed to WaterAid's vision, mission and values and a way of working that demonstrates this, with the ability to communicate this enthusiasm to others.
How to Apply: To see the full job pack, please click 'Apply'.
- Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
- Please indicate your location and the right-to-work eligibility in your Cover letter.
Closing date: Applications will close at 23:59 on Sunday, 23rd June 2024. Availability for an interview is required in the week commencing 1st July 2024.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Utility Partnerships Senior Advisor
Contract: Permanent, Full Time
Location: The role will be based in the UK or one of the following countries where WaterAid works, subject to right-to-work eligibility in the respective countries. South Africa, Madagascar, Malawi, Mozambique, Zambia, Kenya, Ethiopia, Rwanda, Tanzania, Uganda
For the UK Location, we offer hybrid working: A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.
Salary & Benefits: Salaries and benefits for different countries will vary in line with the successful candidate's location and depending on experience. If UK-based: £48,314 - £50,729 with excellent benefits, or equivalent established grade F salary and benefits in the country of employment.
About WaterAid:
Want to use your skills in managing utility partnerships to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as our Utility Partnerships Senior Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The WASH Systems and Programme Partnerships team is part of the Programme Support & Knowledge department (PSK), a key unit of the WaterAid UK International Programmes Directorate (IPD) which operates in 17 African and Asian countries. PSK is a diverse and motivated group of 20+ technical specialists and advisors, passionate about bringing sustainable WASH to the world's poorest and most marginalised people. PSK leads and supports organisation-wide programme learning and knowledge management, collating and disseminating programme knowledge and facilitating knowledge exchange.
The team provides technical advisory expertise and fosters and supports internal and external programme and technical partnerships and networks. The team also leads on developing normative programme documents and standards, advising and supporting on the delivery of IPD's programme capacity enhancement strategy. PSK collaborates with many functions across the organisation including policy, advocacy, campaigns, fundraising, communications, as well as with WaterAid partners and collaborators.
About the Role:
As our Utility Partnerships Senior Advisor, you will co-lead the delivery of core team responsibilities regarding the development and effective management of Sanitation and Water Operator Partnerships (SWOPs) and other closely associated utility partnerships topics. Applying a people-centred, systems strengthening approach to WASH, you will provide high quality specialist technical analysis, advisory, and support services to the design, inception, implementation, troubleshooting, monitoring, and/or assessments of WaterAid's utility partnerships programming worldwide, at both strategic and operational levels.
The Utility Partnerships Senior Advisor is a senior position in the WASH Systems and Programme Partnerships team, reporting to the Utility Partnerships Lead.
In collaboration with country, regional and global colleagues, you will co-lead the facilitation of effective learning and management of technical and programme knowledge across the organisation, and co-lead the development of relevant standards and guidance. You will also provides strategic and technical input to fundraising, communications, and external engagements.
About You:
- A progressive career record demonstrating strong technical and operational experience in one or more areas of sanitation and water supply service delivery, understanding of technical and operational management models, asset management and infrastructure, resilience, and sustainability, as well as other inter-related topics to sanitation and water services in both urban, rural and low-income settings.
- Substantial experience in the development of strategic partnerships demonstrating excellent networking and negotiation skills.
- Sound understanding of organisational development and change management processes, ideally in a utility setting.
- A relevant post-Graduate degree or equivalent work experience.
- Proven ability in leadership and strategic thinking.
- Strong experience in offering technical assistance, consulting, and/or advisory services to empower and to develop capacities.
Although not essential, we also prefer you to have:
- Relevant technical experience in systems strengthening, sustainable development, hygiene, health, gender, inclusion, environment and/or other WASH-related topics.
- Experience in public / private sector approaches and models for effective and sustainable WASH services.
- Working knowledge in French, Portuguese, Spanish, and/or any language widely spoken in the countries where WaterAid has programming.
Closing date: Applications will close at 23:59 on 16th June 2024. Availability for an interview is required week commencing 24th June 2024. Video interviews will be conducted for all non-UK-based applicants and also be available for UK-based applicants on request.
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. Please indicate your location and the right-to-work eligibility in your cover letter
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
The Director of Programmes will contribute to The Africa Centre’s emerging strategic priorities, overseeing and delivering programmes and related project activity. They will engage and connect with diverse audiences and communities through creative programming, delivering innovative, enriching, dynamic and enjoyable events and experiences that entre people of African descent and reach the widest demographic. They will play a leading role in delivering our learning and inclusion work, developing audiences, existing and new, and oversee all The Africa Centre programme activity across the UK, on the African continent and in the wider African Diaspora.
As part of the Senior Leadership team, they will play an important part in driving the vision, mission, and values of The Africa Centre as a world-leading organisation at the forefront of debate, dialogue, and social purpose around our five core pillars of arts & culture, education, community development, entrepreneurship & innovation and thought leadership. Through innovative programme development, they will ensure that the urgent issues faced by people of African descent are reflected and addressed in The Africa Centre’s activity profile. They will ensure that The Africa Centre is a place of fun, connection, education and information, relevant to all people with an interest in Africa and African people.
KEY RESPONSIBILITIES
Strategic Leadership
- Oversee, convene and deliver TAC programmes, developing live and digital content in line with our strategic priorities.
- Fulfil the leadership role of contributing to the development of The Africa Centre’s emerging strategy.
- Lead and convene programme development and content delivery, ensuring commercial, artistic, operational and audience development objectives are met for both live and digital events.
- Draw on audience segmentation, communications and brand strategies to strategically align programme to audience and our income generation objectives.
- Work collegiately with the Senior Leadership Team to develop and deliver The Africa Centre’s Audience Development Strategy linked to the programme and strategic objectives.
- Identify opportunities to apply for funding and contribute to income generation activities related to programming and engagement.
- Lead on developing and delivering high quality experiences for artists and experts across all our activities, ensuring they are supported and nurtured.
- Establish a strategy for identifying, supporting, and nurturing new creative talent.
- Lead on safeguarding, equalities, diversity, inclusion and access across the organisation’s programming.
Programme Leadership
- Deliver world class content to reflect African excellence drawing on the best creative minds and experts across multiple genres – from contemporary arts to literature and fiction; science and history; geo-politics and climate change; equalities and democracy and more.
- Deliver original content that has variety, breadth, and depth, identifying the most appropriate structure for building relationships with partners, commissioning new work, contracting artists, identifying thought leadership opportunities and utilising a wide range of formats – live and digital - to implement ideas.
- Draw on the expertise within the team, their networks and creative content, convening an holistic programme in line with TAC’s strategic priorities, income generation priorities and brand.
- Develop and implement TAC’s Elimu Education Programme, fostering relevant relationships with educational institutes from primary to tertiary levels across the UK and beyond, and co-creating programmes of activity.
- Oversee the development, implementation, monitoring and reporting of any contracted work that delivers programmes of activities in the UK and abroad,
- Lead on developing, nurturing and administering relationships with strategic partners including the TAC Global Network of Affiliate Organisations.
- Oversee the work of the Young Africa Centre.
Engagement
- Maintain existing and develop new audiences, identifying programme strands that respond to and anticipate the needs and interests of diverse communities, introducing new ideas, innovative content and inclusive talent pathways.
- Seek out, develop, and sustain networks, stakeholders and partnerships at local, regional and global levels, and explore new ways for the charity to grow and develop at the cutting edge of global ideas
- Identify opportunities to develop The Africa Centre events across the UK and digitally, to reach wider audiences and deepen brand recognition across the year.
- Identify project funding to develop audiences, increase diversity and meet equalities objectives.
- Oversee learning and engagement programmes in the UK.
- Deliver and build upon current UK funded projects and contribute to developing funding bids.
- Oversee the management of TAC’s marketing and communications functions, including our public relations, website and social media accounts, ensuring that they are updated, relevant and archived appropriately.
Impact
- Lead on development and delivery of the organisation’s strategic Monitoring, Evaluation and Impact framework and associated plans and systems
- Develop and delivering TAC’s social purpose agenda, ensuring alignment with our strategic objectives.
- Oversee the development and management of TAC’s archives, be it digital, documental or physical, ensuring that they are catalogued, accessible and available for utilisation as a key resource.
Operational
- Line manage the programme, education and engagement team(s), recruiting, as necessary, skilled persons to deliver TAC programmes.
- Manage the delivery of contracts and partnership collaborative efforts, ensuring that contracting is delivered to the highest standards at all times to protect the reputation and financial standing of the charity and to meet contractor’s expectations.
- Identify potential funders relevant to area and contribute to writing business plans demonstrating a seamless relationship between content, programmes, events, audiences, and the core business activities
- Support the work of the Director of Development Team in developing and delivering the fundraising strategy and the Director of Finance & Operations on delivering TAC financial plans
Governance & Compliance
- Write reports for the board as and when required by the CEO in a timely and appropriate manner
- Work with the Director of Finance & Ops to ensure the financial health and sustainability of the charity in delegated budget area(s), adhere to TAC Financial Regulations and Procurement Policy.
- Ensure that all artist contracting is undertaken within TAC procurements and contracting policies observing all other required policies and statutory guidelines e.g., Equalities, Safeguarding, Health and Safety, Intellectual Property, GDPR, Finance and Procurements etc.
- Maintain accurate records on The Africa Centre’s document management system and databases.
- Respond to general enquiries by email or telephone, manage own workload and maintain an online diary, using agreed TAC systems.
- To promote and comply with current legislation including The Africa Centre policies on Equality and Diversity and Health & Safety, Safeguarding, in the delivery of services and the
- Uphold the TAC brand and reputation
Leadership
- Be a vital, collegiate member of the TAC Senior leadership team,
- Develop and nurture relationships with the TAC Board, managing relevant committees and reporting to the Board and sub-committees as required.
- Represent the organisation at appropriate internal and external events and meetings, locally, regionally and globally.
SKILLS AND EXPERIENCE
Essential
- A clearly-evidenced long-standing passion for Africa and people of African Descent
- 3 - 5 years working at a senior level in a similar role
- Excellent Programme Management experience with excellent budget management skills
- Excellent communication and networking skills, adept at effectively engaging people across a range of settings – from school children to Prime Ministers and Presidents;
- Educated to degree level of equivalent (relevant subject area)
- Team player, able to work cross disciplinary with artists, experts, academics, key stakeholders, and audiences in a programming function working with diverse audiences
- Specialist knowledge of audience development gained through 3 years’ experience
- Agile approach to work, recognising the limitations and challenges of running a small charitable organisation and willingness to work flexibly to get things done, apply effort and integrity at all times. Regular weekend and evening work will be required.
- Experience of working with an operations team to deliver events (production, tech requirements, artist management)
- Experience of delivering to funder obligations (Trusts and Foundations/Public and Private Funding) • Excellent network in publishing; cultural and creative sector; or other relevant sectors
- Proficient with Microsoft Office Suite, Google Docs, et al.
Desirable
- Understanding and experience of digital content production
- Masters level qualification or equivalent
- Awareness of how to use emerging technologies including AI to develop impactful programming and engagement.
- Experience of working within a grant management organisation.
- Experience of positive action activity to deliver inclusive Programmes (equalities, diversity, inclusion, and access)
Work Arrangements
Location: The Africa Centre office, London. Occasional remote working is encouraged. The post-holder will be required to be on location in London for relevant activities. Some international travel will be required.
Type of contract: Permanent
Reports to: Chief Executive Officer
Works with: Senior Leadership Team of Director of Development, Director of Finance & Ops and CEO
Responsible for: Programme Managers (x 2 - 3), freelance workers, volunteers
Hours of work: Full time. 35 hours per week. The post holder will be expected to be flexible and there will be requirements to work such days and hours that may vary in accordance with business requirements, including regular evenings and weekends and occasional holiday periods.
Holidays: 25 days per year, plus Christmas shutdown (3 days) and public holidays
Accessibility and Inclusivity
We welcome applications regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. Disabled applicants are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the job, or if any adjustments or support are required regarding the recruitment process.
To apply please forward a CV and send in your CV and a covering letter of no more than 2 pages or a video presentation of no more than 2 minutes in length
The client requests no contact from agencies or media sales.
Legal Officer
Full time and permanent from London office
Salary: £39,520 full time and permanent from London office
Benefits: 26 days annual leave (plus bank holidays), generous workplace pension, wellbeing support, resources for learning & development, and we can offer a modest relocation fund.
Join us: You’re curious about how technologies affect power and shape the future. You’re an advocate who wants to speak out for change with a voice that is both nuanced and engaging. You want to help build an organisation that is always learning. You want to cooperate closely with colleagues and partners across the world on a tapestry of topics, developing and sharing diverse skillsets along the way. You’re keen to explore new multidisciplinary and resourceful methods to achieve meaningful change.
Working together: You’ll join an organisation of 25+ people in our Central London office from diverse backgrounds, collaborating, building and learning together. We are delivering our multi-year strategic plan to protect democracy and civic spaces from authoritarian technologies, defend people’s dignity as they seek access and protection, challenge companies who profit from exploitation, and hold governments accountable for the extraordinary powers they amass. We engage stakeholders, institutions, and adversaries with tact and persistence. We target systems-level change and establish safeguards for people across the world so that freedom and privacy will be the foundations of tomorrow’s societies.
ABOUT THIS ROLE
What you’ll be doing
The Legal Officer will conduct advocacy to achieve PI’s goals. This will include legal, policy, research, outreach and public engagement initiatives as PI formulates new and creative ways to demand change globally, including working with our partners across the world.
Essential Requirements:
Experiences
• Experience working with international human rights standards and/or national rights frameworks.
• Law degree or equivalent postgraduate diploma in any jurisdiction.
• Admitted/qualified to practice in any jurisdiction.
• Experience in a legal role post admission/qualification.
• Understanding of and experience working within a variety of local, national, and international jurisdictions, including those governed by common law or civil law.
• Experience taking creative approaches to novel legal challenges.
• Experience in NGOs/human rights organisations or working with national and/or international human rights bodies and mechanisms.
• Knowledge of legal issues related to data and privacy, including data protection, or the legal concerns raised by techniques such as the use of artificial intelligence, automated decision-making and profiling.
• Experience mitigating legal risks faced by organisations.
• Passion for technology and its interaction with human rights.
• Proven track record of communicating complex issues to diverse audiences.
• Experience in engaging in strategic advocacy regarding conduct of state or non-state actors.
• Experience in designing and delivering learning and education activities and content, i.e. trainings, workshops, etc.
Skills
• Ability to work with and manage relationships with partner organisations, coalitions and counsel.
• Proactive and self-motivated, capable of working unsupervised and taking responsibility for managing relationships with key partners, stakeholders, and adversaries.
• Capable to deliver projects, working collaboratively through delegation and coordination, and incorporate critical reflections into future planning.
• Thoughtful interpersonal skills for engaging with colleagues and stakeholders from experientially, demographically, cognitively, and culturally diverse backgrounds.
• Demonstrable excellent written and oral communication skills, with attention to detail and audiences.
Desirable experience and skills
• Knowledge of and experience advocating for the protection of social, economic and cultural rights.
• Record of stakeholder engagement, promoting or enabling meaningful participation of communities and civil society in advocacy.
• Deft at speaking publicly, including with the media and at conferences and high-level stakeholder meetings.
• Experience in identifying, researching, monitoring and documenting technologies and technology-related policies and practices of state actors, companies, and other third-parties.
• Willing and able to travel internationally.
• Fluency in a language other than English, with one of the other 5 UN languages (Spanish, French, Russian, Arabic and Chinese) an asset.
HOW TO APPLY
We want to encourage applicants with diverse experiences, backgrounds and talents. And you might be reading this page and thinking ‘they won’t want someone with my unusual background’. Well, you’d be wrong. Each of us here have followed our unique paths. PI is built on genuine diversity, and we would encourage you to apply if you think you can meet the criteria of the role based on your life experiences
To apply please send:
• a CV (not more than two pages)
• a covering letter (not more than two pages)
The closing date for applications is Sunday, 14 July 2024 at 11:59pm GMT.
Please send the requested material in one email. Only complete applications will be considered.
The candidates who we choose to interview will be contacted by the end of the day on Wednesday, 17 July 2024.
Interviews will take place between 22 and 29 July – please reserve these days for a possible interview, which can be arranged in person or as a video conference.
We may conduct a second round of interviews, which will be decided only after the first round of interviews takes place.
For information about how Privacy International will use your data during recruitment please see our policy on our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job description
Background
Bipolar UK is the only national charity dedicated to empowering individuals and families affected by bipolar. Peer support is at the core of our work. We empower approximately 1,000 people a month to stay well - and we have the ambition to reach thousands more.
Bipolar does not discriminate on the grounds of sex, gender, age, ethnicity, race or background, consequently it affects everyone, and we estimate that one million people in the UK live with the condition many of whom remain undiagnosed, that's 1 in 50. The condition also increases the risk of suicide by 20 times. Bipolar impacts on relationships, missed milestones for young people with their peers, education, economic stability and employment, and creates social and economic problems and debt for those affected through symptomatic overspending. Therefore, Bipolar UK are working hard to improve diagnosis times and support pathways to enable individuals affected by the condition to live well and fulfil their potential. At the heart of this is our peer support enabling our community to access tools and support to manage their condition.
About the role:
Bipolar UK is delighted to have this post funded through a new grant and we are seeking to recruit a Senior Peer Support Officer to work 3-days per week.
We are looking for an experienced person who is familiar with peer support and lived experience models to support and engage members of our London community who are affected by bipolar from a range of backgrounds.
Your role will include managing volunteers, increasing engagement in local existing support groups and developing new ones. Working with our self-management trainers to run psycho-education courses. The role will require you to work across London both online via Teams and Zoom and in-person.
This new post is an exciting addition to our team as we are seeking to increase awareness across racialised and minoritised communities and improve access to peer support for people affected by bipolar commencing with a new steering group.
Bipolar UK is committed to equality and diversity, and we welcome applications from anyone who would like to join a growing organisation with big ambitions and an inclusive approach without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems.
We look forward to hearing from you.
Please see Job Description for full details
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a SENIOR IDVA
Salary: £30,500 - £31,500
Location: Hammersmith
Hours: 35 Hours per week
Contract: Fixed Term Contract
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Senior IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. This is a great development opportunity for an experienced IDVA looking to take the next step in their career. Along with regular case work, this role requires confident use of Modus in order to coordinate and ensure the quality of Duty, as well as the ability to work to policies and procedures and be able to prioritise effectively.
About You:
To be successful in this role, you will need to have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse sector and in working with women with children. As an experienced domestic violence advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis.
Experience of direct work with female survivors of domestic violence and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision. You will be adept at juggling front line work and management responsibilities, with an ability to prioritise, work collaboratively and demonstrate innovation in time management and service delivery methods.
How to apply: Please click on apply
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Closing Date for Applications: Sunday 23 June 2024
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Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
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A 35-hour working week
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An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
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Additional days off to celebrate International Women’s Day, and for religious observance and moving home
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Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
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Pension scheme
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Enhanced maternity/adoption provision
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Access to our Employee Assistance Programme
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Employee eye-care scheme
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Clinical supervision for front line staff and first line management roles
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Refer a Friend Scheme - £250 for each referral who passes probation
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Organisation wide away days
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Thorough induction and training
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Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Membership officer will play a key role in ensuring a smooth and successful membership journey for FSC members. This role will be responsible for the oversight and coordination of member activities and events. The role will also contribute to a culture of continual learning through gathering and analysing member feedback and implementing changes as part of FSC’s Monitoring, Evaluation and Learning Framework.
The successful candidate must be able to self-manage projects and tasks to completion. Flexibility, positivity, proactively, independence, drive and a willingness to pitch in as true team-player are essential to success. This role reports to the FSC Executive Director but works closely with other members of the team.
Global Fund for Children partners with local organisations around the world to help children & youth reach their full potential & advance their rights
The client requests no contact from agencies or media sales.
We're Coney, an award-winning arts and social change charity. We’re on a mission to spark change through the power of play.
We're looking for a highly organised, independent and practical individual to join our small team as General Manager. You’ll oversee our core operations, provide support across our innovative programme, and help us to develop longer-term sustainability.
The General Manager will keep core operations running smoothly – across HR, finance and communications – as well as developing the company’s systems and policies to adapt to current and future needs. You’ll also be a key pillar of Coney’s culture and internal communications, fostering a supportive and empowering environment so that staff and freelancers can thrive.
Responsibilities:
HR & Operations
● Manage Coney’s operations, resources and materials to ensure our activities and processes are high-quality, fit for purpose and well-managed.
● Support the Directors to engender positive staff relations and good communication throughout the company, those representing it and its networks.
● Oversee Coney’s remote-working and office systems, including IT systems, schedules and other resources, ensuring that they are fit for purpose and cost-effective.
● Manage Coney’s statutory obligations with Companies House, the Charities Commission and other bodies and regulatory authorities, with support from the Directors.
● Maintain regular communication with Coney’s Trustees, ensuring that Board meetings, minutes, reports and information are prepared effectively and on time.
Financial
● Manage Coney’s day-to-day financial systems, including making bank payments and managing invoices receivable, supported by the Marketing & Admin Officer.
● Reconcile Coney’s bank accounts and input all financial activity into Quickbooks (including income & expenditure, credit cards, expenses, invoices payable, payments received) against the correct budget lines.
● Run payroll (including sending payslips and other pay documents, scheduling salary payments and reporting to HMRC) and ensure pensions, PAYE taxes and National Insurance are calculated and paid on time.
● Create and submit quarterly VAT returns using Quickbooks
Stakeholder Management & Fundraising
● Work alongside the JCEOs to maintain high level contact and dialogue with Coney’s key stakeholders.
● Manage Coney’s Friends scheme and support effective communication with funders.
● Alongside the rest of the core team, identify opportunities for fundraising, commercial projects and consultancy, building relationships and contributing to funding proposals as required.
Marketing & Communications
● Support the Marketing & Admin Officer and Executive Programme Director / JCEO to prepare and execute a marketing and communications plan – strategically positioning Coney’s work across communities and sectors.
● Support the Marketing & Admin Officer to ensure regular communication with Coney networks (newsletters, social media and other relationships) and produce effective communication and ticketing systems for events and projects as required.
See attachment for further responsibilities
Terms and benefits:
- Days: 3 or 4 days per week, to be discussed with the candidate.
- Salary: £33,000 - £35,000 FTE, dependent on experience
- Location: Our office is currently a short walk from Aldgate East station, London. We are very open to discuss hybrid working models that work best for the candidate.
- Benefits: Generous annual leave and 'agreed absences' allowances.
For the full job description and responsibilities, please read the Recruitment Pack linked on our website. Apply by Sunday 23 June.
Coney is an acclaimed arts and social change charity. We’re on a mission to spark change through the power of play.
The client requests no contact from agencies or media sales.
Hours: Full time, Mon to Fri, (37.5 hours per week)
Contract: Permanent
Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London
Salary: £29,930 - £33,256 dependent on experience
Annual Leave: 25 days, Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 16th June 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.
You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.
The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.
The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.
Principal Responsibilities
Advice and casework
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Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone
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Ensure all clients are aware of the purpose and where to attend their appointment
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Ensure that all casework conforms to the Citizens Advice quality standards.
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Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Ensure that all work conforms to our systems and procedures.
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Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
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Being sensitive to clients’ needs and limitations to access support.
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Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.
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Provide full budgeting advice and where necessary refer for specialist debt advice and casework
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Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.
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Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.
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Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.
Project Management, co-ordination and partnerships
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Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)
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Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH
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Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority.
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Build relationships with peer support workers on the project
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Work to achievable targets in line with the criteria set by the funder.
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Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice
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Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.
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Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.
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Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
Capacity Building and Training
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Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice
Research & Campaigns
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Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.
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Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.
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Monitor service provision to ensure that it reaches the widest possible client group.
Professional Development
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Keep up to date with legislation, case law, policies and procedures and undertake appropriate training
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
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Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.
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Demonstrate commitment to the aims and principles of the Citizens Advice service.
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Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Person Specification
Essential
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Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.
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A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.
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Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics
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Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone
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Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)
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Ability to prioritise own work, meet deadlines and manage caseload.
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Good interpersonal and communication skills, verbally and in writing.
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Proven ability to build relationships with partners.
Desirable
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Experience working in partnership with the Health Sector
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Ability to deliver training
This job description and personal specification does not form part of any contract.
Professional Development
The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 16th June 2024. If you do not hear from us, we are afraid your application was unsuccessful.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
About the role
This is an exciting new post in the Communications Team at Glass Door. Reporting to the Head of Communications, this role will support the delivery of a new paid & organic digital marketing strategy, working closely & collaboratively with both the Comms & Fundraising Teams, as well as co-lead on the delivery of a new website.
Through this role, we will ensure that all our existing supporters are actively communicated with and that we are regularly engaging with a range of new supporters through a unique & tailored approach.
What you will do as part of our team
Marketing:
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Work with all internal stakeholders to develop digital marketing campaigns across paid, earned and owned channels delivering against KPI’s for income, campaigning and brand awareness.
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Co-manage delivery of multiple/ congruent campaigns, appeals & events to attract & engage new supporters - often working alongside key members of other teams including fundraising, operations and advocacy teams.
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Co-lead on the project management & delivery of a new website
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Work collaboratively with the Digital Comms Officer to ensure all content is optimised for multiple purpose/platforms and in line with our brand guidelines
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Contribute creative ideas to generate content for campaigns, news stories, blogs and social media
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Oversee development and delivery of quarterly e-newsletters. Assist colleagues with their email marketing to ensure on brand and in line with overall digital calendar
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Work closely with the Individual Giving Officer to run email marketing campaigns - including audience specific segmented email journeys
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Work closely with the Community & Corporate fundraising colleagues to ensure content and digital journeys are meeting their needs through an integrated marketing approach
Monitor impact
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Monitor the impact of paid & organic marketing campaigns to report on key KPI’s and metrics. Using tools within social media platforms and Google analytics.
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Work closely & collaboratively with the Digital Comms Officer to ensure all conversions of paid promotion are tracked effectively & efficiently
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Analyse marketing journeys for collaborative Fundraising deliverables – including campaigns & appeals and create monthly reports to share success of conversions
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Lead on the moderation and tracking of website usage
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Lead on the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns & appeals
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Lead on the monitoring and track Google ads & analytics
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Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities
Strategy
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Support the creation & delivery of the digital audit of GD web & socials
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Support the creation & delivery of the GD Communications Strategy – specifically the digital marketing strategy
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Support the Fundraising Team’s strategic promotion objectives of campaigns, appeals & challenge events
Other
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Attend and participate in relevant team meetings, and other ad hoc meetings when necessary
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Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and fundraising & challenge events
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Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy
The client requests no contact from agencies or media sales.