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Top job
Fuel Bank Foundation, Birmingham (Hybrid)
£32,500 per year FTE
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Page 1 of 14
Birmingham, West Midlands (Hybrid)
£32,500 per year FTE
Part-time (30 hours per week - Flexible)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Regional Partner Quality Manager x 2 (England and Wales)

As a Regional Partner Quality Manager, you will play a critical role in ensuring our partners deliver high-quality services to those in need. You will manage relationships, monitor performance, and support continuous improvement initiatives to achieve operational excellence.

Key Responsibilities

Partner Relationship Management

  • Serve as the primary point of contact for partners in your region, fostering strong, positive relationships.
  • Regularly engage with partners through email, phone, virtual meetings, and in-person visits.
  • Ensure partners adhere to agreed quality standards and service delivery expectations.

Training and Capacity Building

  • Provide ongoing feedback and mentoring to help partners improve performance.
  • Design and implement partner development programs in collaboration with internal teams.

Quality Assurance and Compliance

  • Conduct routine audits and quality assessments to ensure compliance with organisational standards, safeguarding policies, and data protection regulations.
  • Identify areas of non-compliance and work with partners to implement corrective actions.

Performance Monitoring and Reporting

  • Produce regular performance reports with actionable recommendations for improvement.
  • Re-engage non-performing or inactive partners with tailored support plans.

Stakeholder Collaboration

  • Work closely with internal teams, to ensure seamless delivery of quality initiatives.
  • Represent Fuel Bank Foundation in regional forums, meetings, and events, advocating for our mission and goals.

Administrative Duties

  • Maintain accurate and up-to-date records of partner communications, training logs, and compliance reports.

We are looking for someone who is a great communicator, is results focused and holds strong organisational skills. You must enjoy working with a team and be able to manage your own time. You will hold strong administration skills with experience of using Microsoft Office for documentation and presentations.

Posted by
Fuel Bank Foundation View profile Organisation type Registered Charity Company size 21 - 50

Fuel Bank Foundation is the only UK charity focused solely on supporting people who cannot afford to prepay for their energy.

Refreshed on: 09 September 2025
Closing date: 09 October 2025 at 21:00
Tags: Compliance / Quality, Partnerships, Programme Management