Quality and practice development lead jobs

Are you an exceptional communicator who enjoys building relationships, delivering memorable experiences and helping others connect with a meaningful cause? We invite you to apply for the Development Officer - Gardens, Libraries & Museums (GLAM) position within Development and Alumni Engagement at the University of Oxford, where your work will help secure philanthropic support for one of the world's leading universities.

Location: Oxford, with hybrid working available

Salary: Grade 6: £35,681 - £41,636 per annum, with a possible extension to £45,212 including an Oxford University Weighting of £1,730

Contract: Permanent, Full time

About Us

Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

Development and Alumni Engagement (DAE) plays a central role in enabling the University's ambitions by building meaningful relationships with alumni, philanthropists, trusts, foundations and partners around the world. Within the Gardens, Libraries and Museums team, you'll help unlock philanthropic support that preserves world-renowned collections, expands access to knowledge and enables cultural engagement for future generations. Your work will directly contribute to initiatives that enrich research, education and public understanding on a global scale.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays), with the option to purchase up to 10 additional days.
• One of the most generous family leave schemes in UK higher education.
• Hybrid and flexible working arrangements.
• An excellent contributory pension scheme.
• Sustainable travel benefits, including cycle loans, discounted bus travel and season ticket loans.
• Access to a wide range of social, cultural and sporting activities.

About the Role

This is an excellent opportunity to build a career in major gift fundraising within one of the world's most respected cultural institutions. Working with experienced colleagues, you'll develop your own portfolio of donors, helping to secure philanthropic support for the Bodleian and across the Gardens, Libraries and Museums.

Alongside developing donor relationships, you'll lead the delivery of two high-profile annual stewardship events attended by senior University figures, oversee annual fundraising appeals and create compelling proposals and communications that inspire philanthropic support. You'll work closely with colleagues across the University to turn complex academic and cultural projects into engaging stories for donors.

Whether you're already working in fundraising or bring transferable experience from events, communications, alumni relations or another externally facing role, you'll receive training and support to develop your expertise in major gifts fundraising.

About You

You will bring:

• Experience in fundraising, alumni relations, marketing or other relationship-focused roles.
• Excellent written communication skills, with the ability to produce engaging and persuasive content for different audiences.
• Experience of planning and delivering high-quality events
• Strong relationship-building skills, with confidence working with a wide range of stakeholders.
• The ability to manage multiple priorities, organise your own workload and deliver to deadlines.
• Experience using Microsoft Office applications and CRM or relationship management systems.
• A demonstrable interest in the cultural sector and a desire to develop a career in philanthropic fundraising.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Monday 3 August 2026.

Face-to-face interviews will take place funon Thursday 13 August 2026

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are recruiting for a new Service Manager role to support Upskill, Employment Hub and Kingston Supported Employment services​​. This is a full-time, permanent role working 35 hours per week; we will consider applications for 28 hours/4 days.

What you’ll be doing 

You will provide collaborative and motivational leadership, ensuring our services deliver agreed outcomes while maintaining a client-led approach.

Your responsibilities will include:

• Overseeing day-to-day operations and resolving issues as they arise.
• Leading service planning, implementation and delivery in line with contractual requirements.
• Building relationships with health, employment, community and funding partners.
• Monitoring contractual outcomes, delivery timescales, quality standards and key performance indicators.
• Representing Working Well Trust at contract performance meetings.
• Supporting Team Leads to develop performance and quality improvement plans.
• Using audits, reviews and client feedback to improve service quality.
• Working with the Finance Manager and budget holders to support effective budget management.
• Ensuring accurate data collection and completion of contract monitoring reports.
• Supporting staff wellbeing, occupational health cases, reasonable adjustments and effective attendance management.
• Providing senior management cover and supporting safeguarding and risk escalation.
• Recruiting, supervising and developing Team Leads alongside the HR Advisor.
• Promoting consistent induction, supervision, appraisal, training and continuous learning.
• Working with senior colleagues on organisational strategy, business planning, co-production and cross-service improvements.

What you’ll need 

We are looking for someone who can demonstrate:

• Experience managing employment support, community or comparable services.
• Strong leadership and people management skills.
• Experience monitoring contracts, performance, quality and service outcomes.
• Confidence working with funders, partners and senior stakeholders.
• The ability to analyse data and use it to improve services.
• Sound judgement when managing wellbeing, performance, safeguarding and operational risk.
• A collaborative, organised and client-focused approach.
• Commitment to Working Well Trust’s values, policies and procedures.

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Permanent | 37.5 hours per week, Monday to Friday (no evenings, bank holidays or nights)

Occasional Saturday cover required.

As a Clinical Services Matron at MSI Reproductive Choices UK, you'll have the opportunity to shape how care is delivered across your region, leading talented clinical teams, developing future leaders and ensuring every client receives safe, compassionate and exceptional care.

This is more than an operational leadership role. It's an opportunity to influence clinical excellence, inspire others and make a lasting difference to both colleagues and the people who rely on our services every day.

Lead people. Improve services. Drive change.

You'll provide leadership across multiple treatment centres, supporting Clinical Team Leaders and multidisciplinary teams to consistently deliver outstanding clinical care.

From coaching and developing colleagues to strengthening clinical governance and identifying opportunities for service improvement, you'll be trusted to create an environment where people can thrive and high-quality care is the standard, not the exception.

Working collaboratively with operational and clinical leaders, you'll help shape the future of our services while ensuring compliance, quality and client experience remain at the centre of every decision.

The impact you'll have

As Clinical Services Matron, you'll play a vital role in:

• Leading and developing high-performing clinical teams.
• Promoting a culture of safety, accountability and continuous improvement.
• Maintaining excellence in clinical governance and regulatory compliance.
• Supporting service innovation and quality improvement across multiple sites.
• Coaching and mentoring colleagues to reach their full potential.
• Ensuring every client receives compassionate, person-centred care.

Travel across regional treatment centres forms part of this role, giving you the opportunity to build relationships with teams and provide consistent leadership across the region.

We're looking for a leader who...

You'll be a registered healthcare professional with significant leadership experience and a genuine passion for developing people.

You'll bring experience of leading clinical teams, a strong understanding of governance and patient safety, and the confidence to influence, support and inspire others through change.

Experience within sexual and reproductive healthcare or leading across multiple sites would be advantageous, but most importantly, we're looking for someone who shares our commitment to delivering exceptional care and creating positive outcomes for both clients and colleagues.

Why Join Us?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

About Medair UK 

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.   

Together, we work in some of the world's most remote and challenging environments. In 2025, despite significant pressures across the humanitarian sector, Medair supported more than 3.6 million people across 13 countries through life-saving health, nutrition, water, sanitation, shelter and cash assistance programmes. From responding to cholera outbreaks in South Sudan and supporting communities affected by conflict in Sudan, DR Congo and Lebanon, to delivering emergency relief following natural disasters in Madagascar and Myanmar, our teams continued to reach people in greatest need with compassion, professionalism and perseverance. 

About the Role/Role and Responsibilities 

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Head of Operations. The post holder will provide strategic leadership and operational oversight of Medair UK's finance, HR, IT and governance functions, ensuring robust systems, effective controls, and compliance with all legal and regulatory requirements. They will support the Medair UK Director and Board of Trustees to ensure effective governance and management of the charity in accordance with best practice and ensure a sustainable operational platform is in place to support all Medair UK’s functions. The Head of Operations will contribute to organisational strategy, culture and decision-making, while also taking a practical and proactive role in the day-to-day delivery of operational activities. They will help lead, support and develop the culture of Medair UK, promoting its values and Christian-distinctiveness internally and externally. 

About you 

You will be a highly organised and experienced, strategic and hands-on operational leader who can provide strong oversight of finance, governance, HR, IT and office management within a growing charity. You will have significant experience in financial and operational management, with a sound understanding of charity finance, governance and regulatory compliance and UK employment law. You will be an effective people manager and leader, with strong communication, planning and problem-solving skills. You will be adaptable, able to manage multiple priorities, work to deadlines, and demonstrate a genuine commitment to Medair’s Christian values, mission and humanitarian purpose. 

Key Activity Areas 

Financial Management and Reporting 

• Lead the charity’s financial management, ensuring accurate records, robust controls and effective financial processes.

• Oversee budgeting, forecasting and cash flow management, in collaboration with the Director to support strategic planning and financial sustainability.

• Manage reserves and organisational funds, ensuring effective stewardship, appropriate cost recovery, timely grant transfers and compliance with donor and regulatory requirements. 

• Prepare timely and accurate monthly management accounts, financial reports and performance analysis to support informed decision-making.

• Lead the production of statutory accounts and manage the annual external audit process.

• Ensure compliance and best practice with regard to legal and other regulatory bodies, including data protection and the timely submission of accounts and other returns. 

Human Resource Management 

• Lead and oversee all HR operations, including the recruitment, onboarding and retention of staff and volunteers.

• Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, payroll, pensions and employee benefits. 

• Manage employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning.

• Maintain accurate HR records and oversee attendance, leave, sickness and other employee-related processes in line with organisational policies. 

Leadership, Governance and Organisational Development 

• Lead organisational operational planning and risk management, ensuring Medair UK has the systems, processes and resources required to deliver its strategic objectives. 

• Maintain the corporate risk register and support the Board with governance, compliance and reporting requirements. 

• Support the Director and Board of Trustees through the provision of financial, operational and governance advice, contributing to organisational effectiveness and long-term sustainability. 

• Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies. 

• Foster a healthy organisational culture that reflects Medair's Christian values and supports staff wellbeing, engagement and development. 

IT & Office Management  

• Oversee the IT infrastructure, managing the procurement, installation and ongoing maintenance of IT hardware, systems and software liaising with the IT department at the Medair International Global Support Office (GSO) in Switzerland as appropriate. 

• Lead the development, administration and optimisation of Salesforce , other fundraising platforms and related system integrations to support fundraising, donor engagement and organisational objectives, liaising with the IT department in GSOSwitzerland as appropriate.

• Manage the Salesforce system configuration, enhancements, user access and upgrades, ensuring the platform remains effective and reliable. 

• Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.Implement system enhancements, streamline processes and carry out regular data quality, integrity and cleansing checks to ensure accurate, consistant and reliable data. 

• Provide training, guidance and user support on Salesforce and Campaign Monitor to maximise staff capability and system adoption. 

• Ensure a fully functioning office base which enables Medair UK to deliver its operational activities in the most efficient and effective manner. 

Tasks common to all staff  

• Act as an ambassador for Medair UK at all times when liaising externally and internally 

• Ensure consistent implementation of the Medair brand across all relevant activities 

• Record information as necessary and comply at all times with requirements for handling personal / sensitive data 

Qualifications - DESIRABLE 

• Vocational qualification in business or financial management / administration desirable 

Languages 

• Excellent English (spoken and written). 

Experience / Competencies – ESSENTIAL 

• Significant experience in financial and office administration

• Understanding of UK finance and governance and employment law 

• Proficient in finance packages, ideally Quickbooks 

• Proficient in fundraising or other database(s), ideally Salesforce and Campaign Monitor

• Experience of Microsoft Office solutions, with proficiency in Excel, Word, Internet and email use. 

• Effective people manager and strong leadership skills 

• Ability to handle a wide and varied workload, with tight deadlines and competing priorities. 

• Capable planner, problem-solver and clear communicator.

• Inspired by and in full agreement with Medair’s Christian values and ethos 

• Willing to contribute to the spiritual life of the team including prayer meetings 

• Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis 

Experience / Competencies – DESIRABLE 

• Experience of charity leadership and governance 

• Experience in relief / development work 

• Understanding of Humanitarian Issues 

Salary: £47,000 - £52,000 

Closing date: Wednesday 12th August, 5pm. Interviews to be held on Wednesday 2nd or Thursday 3rd September. 

Workplace:Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of 2 days/wk in the office. 

Contract Details: Part-Time (3 days 0.6 FTE), permanent 

Direct Reports: Operations Support Officer 

Only those eligible to work in the UK can apply. 

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian. 

Role Description

Working closely with colleagues and project partners, the Volunteer Manager will lead the recruitment, training, development and management of volunteers across the Cathedral and Abbey site as part of the Abbey of St Edmund Reborn project, funded by The National Lottery Heritage Fund.

The postholder will develop and implement a comprehensive volunteering strategy, ensuring volunteers are recruited safely, supported effectively and equipped with the skills to deliver a wide range of roles. The role will promote an inclusive volunteering culture, strengthen partnerships and ensure volunteers make a meaningful contribution to the Cathedral, the Abbey site and the wider heritage project.

About Our Volunteers

Volunteers are at the heart of Cathedral life and make an invaluable contribution to worship, welcome, learning, heritage, visitor engagement and events. Current volunteer opportunities are wide and varied, including Bell Ringers, Guides, Flower Arrangers, Shop Volunteers, Learning Volunteers, Sunday Morning Coffee Volunteers, St Ed's Singers, Gardeners, Young Families Volunteers, Servers, Events Volunteers, Vergers and Welcome and Information Volunteers. The Volunteer Manager will support these established teams while developing new opportunities as the Abbey of St Edmund Reborn project progresses.

Key Responsibilities

Volunteer Strategy and Leadership

• Develop, implement and review the Cathedral's Volunteering Strategy.
• Lead the development of a sustainable volunteer programme.
• Ensure volunteering reflects sector best practice and supports the Cathedral's strategic objectives.
• Build strong working relationships with volunteer team leaders and provide ongoing support and guidance.
• Act as the primary point of contact for volunteers.

Recruitment, Induction and Volunteer Management

• Lead the recruitment, induction and ongoing management of volunteers across a wide range of roles.
• Ensure all volunteer recruitment complies with Church of England Safer Recruitment principles, including references and DBS checks where required.
• Develop and maintain volunteer role descriptions in partnership with volunteer team leaders.
• Maintain an accurate volunteer database, matching volunteers' skills and interests with organisational needs.
• Produce, maintain and regularly review the Volunteer Handbook.
• Receive volunteer feedback, concerns and ideas, escalating issues where appropriate.

Training and Development

• Design, coordinate and deliver volunteer induction, training and ongoing development programmes.
• Identify opportunities for volunteers to develop new skills.
• Ensure safeguarding and mandatory training remains current and accurately recorded.
• Regularly review volunteer practices to maintain high standards of service and visitor experience.

Inclusion, Engagement and Communications

• Promote equality, diversity, inclusion and accessibility throughout the volunteer programme.
• Develop recruitment approaches that encourage applications from underrepresented communities and remove barriers to participation.
• Implement an effective volunteer communications plan to keep volunteers informed, engaged and recognised.
• Work closely with the Marketing and Communications Manager to promote volunteering opportunities and celebrate volunteer achievements. Key Responsibilities

Partnership Working

• Work collaboratively with partners including English Heritage, Historic England, West Suffolk Council and local organisations to ensure a consistent and positive volunteer experience across the Cathedral, Abbey and wider heritage site.
• Develop and maintain productive relationships with community organisations across the region.

Monitoring, Evaluation and Budget Management

• Collect, monitor and analyse volunteer data, including volunteer numbers, hours and feedback.
• Support project evaluation and reporting requirements for the Abbey of St Edmund Reborn project.
• Produce regular reports identifying trends, achievements and future opportunities.
• Prepare and manage the volunteer budget, monitoring expenditure and reporting against forecasts.

Visitor Experience

• Ensure volunteers contribute to an outstanding visitor experience for all users of the Cathedral, including worshippers, pilgrims, tourists and event attendees.
• Support volunteers in presenting a welcoming, professional and inclusive image of the Cathedral in all interactions with visitors and stakeholders.

General Responsibilities

• Demonstrate commitment to the Cathedral's values, mission and inclusive culture.
• Work collaboratively with clergy, staff, volunteers and the wider congregation.
• Comply with all organisational policies relating to safeguarding, health and safety, equality, data protection and other statutory requirements.
• Work flexibly, including occasional evenings, weekends and Bank Holidays. Time off in lieu will normally be provided, with overtime payable for agreed external events where applicable.
• Undertake any other duties reasonably required by the Chief Operating Officer.

Person Specification

Essential Qualities

• Managing volunteers across a range of roles using recognised best practice.
• Developing and implementing volunteer strategies, policies and procedures.
• Recruiting, inducting, training and supporting volunteers.
• Working successfully with paid staff and volunteers. Monitoring, evaluating and reporting on projects or programmes.
• Developing partnerships with community organisations, charities or public bodies.
• Leading teams within a visitor-focused environment.
• Line management, partnership working and stakeholder engagement.
• Working with diverse communities and promoting inclusive participation.

Knowledge and skills

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise competing demands.
• Ability to influence, motivate and build positive relationships with a wide range of stakeholders.
• Ability to work effectively within a heritage, commercial and place of worship environment.
• Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.

Personal Attributes

• Understanding of the Cathedral's role as a place of worship, welcome, heritage and community engagement.
• Flexible approach to working hours, including occasional evenings and weekends.
• Collaborative, approachable and committed to excellent visitor and volunteer experiences.
• High Emotional Intelligence

Desirable Qualities

• Experience within a cathedral, church or heritage organisation.
• Background in heritage, tourism, hospitality or the cultural sector.
• Degree or equivalent professional qualification.
• Awareness of the ministry, mission and civic role of the Church of England and its cathedrals

We're looking for someone who is passionate about making a real difference to people's lives and who understands the power of evidence, insight and learning to improve services and demonstrate impact. You will be confident working with data, able to analyse and interpret statistical information, identify trends and patterns, and turn complex information into clear, meaningful insights for a range of audiences.

You will be curious about what works, what could work better and, most importantly, the difference our services make to the people and communities we support. You will be equally comfortable working with numbers and listening to people's experiences, recognising that understanding impact requires both robust quantitative data and meaningful qualitative evidence.

A key part of the role will involve meeting directly with clients across Navigate's projects and services to hear about their experiences and understand the difference that support has made to their lives. You will be able to build rapport with people from a wide range of backgrounds and circumstances, ask thoughtful and sensitive questions, and ensure that clients' voices and experiences are represented respectfully and authentically in our evaluation, funder reporting, fundraising and annual Impact Report.

You will be highly organised and able to take responsibility for monthly, quarterly and annual funder reporting deadlines across all Navigate projects, bringing together information from different services and sources to produce accurate, engaging and evidence-based reports. You will have strong analytical and written communication skills, with the ability to combine statistical information, outcomes, client feedback and real-life experiences to tell a compelling and credible story about our impact.

You do not necessarily need to come from a money advice background. We are looking for someone with strong analytical skills, excellent attention to detail and a genuine commitment to using data and evidence to make a difference. You may have experience in monitoring and evaluation, impact measurement, data analysis, research, performance, reporting or a related area.

You will be compassionate, curious, organised and solution-focused, with excellent communication skills and a collaborative approach. You will be committed to continuous improvement and excited by the opportunity to help Navigate better understand, strengthen and communicate the difference our work makes.

Working at Navigate: At Navigate, we know that our people are our greatest strength. We invest in training, supervision, wellbeing and professional development, creating an environment where people feel supported to do their best work. We encourage innovation, embrace new technology where it improves services, and are always looking for better ways to support both our clients and our team.

Working at Navigate is genuinely rewarding. You'll become part of a friendly, supportive team that believes everyone deserves the opportunity to recover from financial hardship and build a more secure future.

In this role, you will have the opportunity to see the difference our work makes across individuals, families and communities and play a central part in helping us understand that impact, learn from it and communicate it to funders, partners and the wider community.

Job Purpose: To lead on monitoring, evaluation, performance, and impact reporting across Navigate’s services, ensuring we can clearly evidence the difference our work makes to individuals and communities. The postholder will develop and manage robust evaluation processes, analyse quantitative and qualitative data, and produce meaningful insights that demonstrate outcomes, inform service improvement, and meet funder requirements.

The postholder will take responsibility for all funder reporting on a monthly, quarterly, and annual basis, ensuring reports are accurate, timely, evidence-based, and responsive to individual funder requirements. They will also lead the development and production of Navigate’s annual Impact Report, bringing together statistical analysis, service performance data, client outcomes, case studies, and qualitative evidence to communicate the reach and impact of our work.

A key part of the role will involve meeting directly with clients to understand and capture their experiences of Navigate’s services. These first-hand insights will provide rich qualitative evidence for funder reports, impact reporting, service evaluation, and organisational learning, alongside the analysis and interpretation of statistical and performance information.

This role is central to ensuring Navigate’s services are evidence-led, high quality, accountable, and responsive to client need, and that the organisation can communicate its impact clearly and credibly to funders, partners, stakeholders, and the wider community.

Key Responsibilities

Impact & Evaluation

· Develop and implement a robust evaluation framework to evidence service impact

· Manage pre- and post-advice client surveys to measure changes in:

o financial confidence

o stress levels

o knowledge

o financial stability

· Coordinate and analyse follow-up surveys (e.g. 6 months post-intervention) to evidence sustained outcomes and behaviour change

· Collect and develop case studies and client journeys to demonstrate real-life impact

Performance Monitoring

· Monitor service performance using the organisation’s case management system (e.g. AdvicePro)

· Ensure accurate, consistent data capture across services

· Track KPIs, outputs, and outcomes against contractual and organisational targets

· Identify trends, risks, and areas for improvement

Reporting & Insight

· Produce high-quality reports for funders, senior management, and trustees

· Translate data into clear, meaningful insights and impact narratives

· Support bid writing and funding applications with evidence of impact

· Create annual reports and external communications

Quality & Data Management

· Ensure data integrity, accuracy, and compliance with GDPR and data protection standards

· Support staff to improve data recording and understanding of outcomes

· Work with teams to embed a culture of evidence-based practice

Service Development

· Use data and feedback to inform service design and continuous improvement

· Work collaboratively with operational teams and partners to strengthen delivery

· Support the development of new tools, processes, and systems to enhance impact measurement

Partnership & Collaboration

· Work with partner organisations to align monitoring and reporting approaches

· Support consistent data collection and reporting across partnership delivery

Person Specification

Experience

· Experience in monitoring, evaluation, and/or performance management

· Experience analysing data and producing reports

· Experience working in a service delivery environment (e.g. advice, health, or community services)

· Experience working with outcomes frameworks or impact measurement

Knowledge & Skills

· Strong analytical and data interpretation skills

· Ability to present complex information in a clear and accessible way

· Understanding of impact measurement approaches (e.g. surveys, case studies, outcomes tracking)

· Strong IT skills, including Excel and/or case management systems

· Knowledge of GDPR and data protection principles

· Excellent organisational and attention-to-detail skills

· Strong communication and stakeholder engagement skills

Qualifications

· Relevant qualification (e.g. data analysis, social research, evaluation) or equivalent experience

· Commitment to ongoing professional development

Personal Attributes

· Passion for demonstrating impact and improving services

· Curious, analytical, and solution-focused

· Collaborative and able to work across teams and partnerships

· High level of integrity and professionalism

· Commitment to equality, diversity, and inclusion

Desirable

· Experience in the charity or advice sector

· Experience using systems such as AdvicePro

· Experience supporting funding bids or reporting to funders

· Understanding of financial wellbeing, money advice, or social inclusion services

This is an exciting opportunity for an excellent communicator with experience in collaboration and partnership working who is keen to make good quality income maximisation advice and support accessible to families across Scotland.

As Development Officer (Income Maximisation in Schools) you will play a lead role in looking at the actions needed at different levels to sustainably embed advice in schools across Scotland. You’ll be involving and engaging schools, advice services and other partners to develop practical recommendations which can be used to improve provision nationally. You will also be helping to develop resources and professional learning to increase awareness and confidence in schools around financial entitlements and pathways to income maximisation support.

You will be based within the Cost of the School Day team at CPAG in Scotland and will work closely with Welfare Rights, Digital and Policy colleagues.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply, download the Development Officer (Income Maximisation in Schools) job pack and application form.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at.

Closing date for applications: 11.59pm 16 August 2026

Interviews will be held at our Glasgow office in person on: 25 August 2026 

Job Summary

The Research and Impact Lead role offers an exciting opportunity to apply specialist research and evaluation expertise within a purpose-driven national charity - working closely with BookTrust colleagues, and our partners and families, as part of a team of research and impact specialists. This role will have a particular focus on our work with children in foster, kinship and adoptive families and partners in the children’s social care sector. 

We are seeking an experienced mixed-methods researcher and evaluator with strong methodological expertise and the understanding and collaborative skills to ensure theory and evidence can be applied in practice to improve outcomes. The successful candidate will bring intellectual curiosity, critical thinking and sound judgement, with the ability to interrogate evidence, navigate ambiguity and remain open to new perspectives and learning. The role is likely to suit someone with experience of taking overall accountability for the design and delivery of research and evaluation studies, with excellent partnership, stakeholder management and planning skills. 

We offer excellent opportunities to further develop research, leadership and partnership skills in an ambitious and dynamic organisation. Alongside a flexible and supportive working environment, we provide both on-the-job learning and formal professional development opportunities. 

Application

To apply, please complete the application and attach a copy of your CV along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides. Please also answer this question in your cover letter:

What are some of the principles of good evaluation that BookTrust should incorporate into its monitoring, evaluation and learning (MEL) work on programmes for children in adoption, foster and kinship care?

Please also attach one or two examples of research, evaluation or learning outputs (reports, presentations etc) you have produced and also specify if you are applying to be based from our Leeds of London office. 

Closing date: 5pm Tuesday 4th August.

Interviews: Interviews will be in two stages - 1st stage interviews will be on w/c 10th August, via Teams.

�� Location: UK (Remote with occasional travel)
�� Salary: Rest of UK - £20,012.14 London - £22,013.42
�� Hours: 21 hours per week

Willingness to travel for team meetings, training events and centre visits as required. Travel is funded.

MSI Reproductive Choices UK is looking for a highly organised and compassionate Complaints & Customer Services Facilitator to join our Quality & Governance Team.

This is a rare opportunity to join our Quality & Governance team and develop specialist expertise in complaints management, governance, and client experience within a leading healthcare organisation.

The successful candidate will benefit from dedicated one-to-one training, coaching and support from our experienced Quality & Customer Services Manager, gaining valuable knowledge and practical experience in complaint investigations, medico-legal processes, organisational learning and quality improvement. This role offers an exceptional platform for professional development and would suit someone looking to grow their career in governance, quality, patient experience, customer services or healthcare management.

Why Join Us? ��

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

�� Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

�� Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

�� Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

�� Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Key Responsibilities

• Formal Complaints Management: Support the investigation, documentation, and resolution of formal complaints, ensuring timely and compassionate responses.
• Evidence Gathering & Analysis: Review clinical records, staff statements, call transcripts, policies, and other relevant information to support investigations.
• Stakeholder Engagement: Work collaboratively with clinical, operational, and senior leadership teams to support investigations and share learning outcomes.
• Medico-Legal Claims: Assist in gathering documentation, statements, and evidence to support claims management and reporting.
• Police & Legal Requests: Support the management of police requests, legal enquiries, and information disclosures in line with legislation and governance requirements.
• Information Governance: Maintain accurate records and ensure all disclosures comply with data protection and safeguarding principles.
• Quality Improvement: Analyse complaints and claims data to identify trends, risks, and opportunities for service improvement.
• Governance Reporting: Prepare reports and information for governance groups and organisational committees.
• Learning & Improvement: Share findings and lessons learned with management teams to support continuous improvement across services.
• Client-Centred Communication: Ensure communications with complainants are clear, empathetic, and professional at all times.
• Advice & Support: Provide guidance to colleagues on complaint handling, best practice, and quality standards.

Skills & Experience

• Experience managing formal complaints within a healthcare, regulatory, legal, or other high-risk environment.
• Experience supporting or managing medico-legal claims.
• Strong understanding of information governance, data protection, and disclosure processes.
• Ability to conduct thorough investigations and present balanced, evidence-based findings.
• Excellent written and verbal communication skills.
• Experience handling sensitive and confidential information with professionalism and discretion.
• Confident engaging with multidisciplinary teams, senior leaders, and external agencies.
• Strong stakeholder management and influencing skills.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Proficient in Microsoft 365 applications and case management systems.
• Knowledge of quality, governance, regulatory compliance, or safeguarding processes would be advantageous.
• Understanding of NHS governance or patient safety frameworks would be beneficial.

Join MSI UK and help transform client feedback into meaningful improvements that strengthen the quality, safety, and experience of care for every client.

Post Title: Director of Development

Reports to: Chief Executive Officer

Salary: £38,750 - £43,750

Hours of work: 37.5 hours per week (matchdays, evenings and weekends as required)

Location: AESSEAL New York Stadium

Closing date: Monday 3 August 2026

About this role: This is an exciting opportunity to join Rotherham United Community Trust’s Executive Team and lead the ‘Strengthen and Grow’ theme within the Trust’s United for Change strategy. The Director of Development will drive sustainable growth by strengthening programmes, increasing income, developing strategic partnerships and embedding a culture of continuous improvement across the organisation. You will work closely with the CEO, Board and senior leaders to maximise the Trust’s impact while ensuring operational excellence and long-term sustainability.

Duties and Responsibilities

1. Programmes and Interventions

• Support department leads and ensure effective delivery of national/regional and local programmes.
• Oversee programme monitoring and evaluation systems.

2. Income Generation

• Develop a business plan with KPIs for year-on-year income growth.
• Innovate and refine fundraising approaches (donors, foundations, corporates, digital).
• Design and market income-generating products/programmes.
• Develop and nurture relationships with new and existing partners including businesses and charities.

3. Operational Management

• Manage financial and physical resources, including budgeting.
• Deliver services that generate income.
• Report to the Trust Board and attend and present at Board/sub-committee meetings.

4. Continuous Improvement

• With reference to the Capability Code of Practice, lead the design and delivery of a continuous improvement plan for internal operations.
• Introduce systems and tools to improve efficiency, staff experience, and service delivery.
• Monitor internal performance metrics and work with team leads to address underperformance.
• Promote a culture of evidence-based decision making and accountability.

5. Team Leadership and Collaboration

• Exhibit and promote the Trust’s values and vision.
• Contribute to strategic planning as part of the Executive Team.
• Provide leadership, direction and line management to designated managers and teams.
• Contribute to Trust strategies, policies, and procedures.
• Work collaboratively across departments to align resource planning with organisational goals.
• Lead Trust Business Development, EDI and Sustainability action plans.

6. Miscellaneous

• Additional duties as assigned by the CEO.
• Comply with Equal Opportunities and Health & Safety policies.
• Demonstrate commitment to inclusive and safe working practices.
• Demonstrate high levels of integrity, professionalism, and confidentiality.

Person Specification: Director of Development

1. Relevant Experience

Essential

• Significant experience in a senior leadership or management role.
• Developing and delivering strategic plans that achieve organisational objectives.
• Business development, income generation and securing new opportunities for growth.
• Building and managing effective partnerships and stakeholder relationships.
• Leading and developing managers and teams.
• Driving organisational improvement, change or transformation initiatives.
• Developing new products, services or programmes.

Desirable

• Experience within the charity, sport, education, health or community sectors.
• Experience of leading cross-organisational projects involving multiple stakeholders.

2. Education and Training

Essential

• Degree-level qualification or equivalent professional experience.

Desirable

• Professional qualification in leadership, management, business development or a related field.

3. Knowledge

• Understanding of the sport, physical activity and community development sectors.
• Knowledge of business development, fundraising and partnership development.
• Understanding of organisational performance management and continuous improvement.
• Knowledge of monitoring, evaluation and impact measurement.
• Understanding of equality, diversity and inclusion and barriers to participation.

4. Skills and Abilities

• Excellent communication, presentation and influencing skills.
• Strong relationship-building and networking abilities.
• Strategic thinking with the ability to translate ideas into action.
• Ability to identify opportunities for growth, innovation and improvement.
• Strong analytical and problem-solving skills.
• Ability to use data and evidence to inform decision-making.
• Effective leadership and people management skills.
• Ability to manage multiple priorities and deliver results through others.
• Ability to challenge constructively and drive positive change.

5. Additional Factors

• Commitment to the values and purpose of Rotherham United Community Trust
• Commitment to equality, diversity and inclusion.
• Commitment to safeguarding children, young people and adults at risk.
• Willingness to work evenings and weekends when required.
• Ability to travel independently for meetings and events.

Job Title: Youth Work Co-ordinator

Location: Charlestown Youth Centre, Southdown Crescent Blackley Manchester M9 7DQ

Join Greater Manchester Youth Federation (GMYF) — a long-established charity running vibrant youth centres across Greater Manchester. We’re dedicated to raising aspirations and creating opportunities for young people, especially those facing disadvantage, through exciting activities, outreach, and outdoor adventures. Our approach champions youth voice, inclusion, and building confidence and resilience. We offer outdoor education, including residentials at our own Ormside Mill site in Cumbria and other sites nationwide.

Purpose of Role:

The Youth Work Co-ordinator plays a key role in the day-to-day delivery of high-quality youth work within the centre and the wider community. Working closely with the Centre Manager, the postholder coordinates sessions, leads delivery in practice, and provides guidance and support to youth workers during activities.

This is a hands-on practice leadership role, combining direct youth work with responsibility for session planning, staff co-ordination during delivery, pastoral support, and contribution to residentials and projects. The role supports, but does not replace, the Centre Manager’s accountability for staff line management, safeguarding leadership, and overall centre management.

In the absence of the Centre Manager, the Youth Work Co-ordinator acts as the senior on site lead for day-to-day centre operations and youth work delivery, while not holding line management or strategic authority. This responsibility relates to immediate operational safety and session delivery only, and does not include line management, budgetary authority, or strategic decision-making.

Key Responsibilities:

Youth Work Delivery and Session Leadership

• Lead and deliver high quality, inclusive, and young person-centred youth work across centre based provision, outreach, streetbased work, community settings, and outdoor activities.
• Co-ordinate day to day youth work delivery, ensuring sessions and activities (on site and off site) are engaging, purposeful, and responsive to young people’s needs.
• Work with the Centre Manager and wider GMYF team to contribute to programme planning, curriculum development, and forecast of events planning including centre based, outreach, and community-based youth work.
• Take a lead role in session planning, recording, and evaluation to ensure learning, participation, and youth voice remain central across all settings.
• Model excellent youth work practice and set clear expectations for delivery during sessions, outreach activity, and community-based work.

Team Co-ordination and In Session Support

• Co-ordinate and support youth workers and volunteers during sessions, providing clear guidance and practical leadership.
• Deliver session-based briefings and debriefings, ensuring staff are clear on expectations, roles, safeguarding responsibilities, and session focus, and that key information, incidents, and outcomes are accurately recorded and handed over when the Centre Manager is not on site.
• Provide coaching, mentoring, and reflective support to staff to strengthen practice and confidence.
• Support the Centre Manager with staff development and performance processes through practice-based feedback and reflective support during delivery, where required.

Safety, Safeguarding and Inclusion

• Act as a key operational safeguarding contact on site, supporting the Centre Manager and following GMYF safeguarding procedures.
• Record, report, and escalate safeguarding concerns promptly and accurately.
• Promote a safe, inclusive, and supportive environment for all young people.
• Provide in-session pastoral support by shaping the environment and staff responses so young people feel safe, included and able to participate, using restorative and de-escalation approaches to support wellbeing and relationships.
• Provide timely, proportionate interventions to de-escalate behaviour and support positive outcomes for young people, modelling restorative and trauma-informed practice during sessions.
• Work with external agencies and partners to support young people’s needs where appropriate.

Centre Operations and Activities Support

• Support the Centre Manager with daily site checks, risk assessments, and health and safety requirements, escalating issues as required.
• Lead safe evacuation and implement fire or lockdown procedures when acting as the senior on-site lead in the absence of the Centre Manager, ensuring young people, staff and visitors are accounted for and safe.
• Maintain accurate attendance, visitor, and session records.
• Use Microsoft 365 (Outlook, Teams, Word and PowerPoint) and organisational systems (e.g., Views/Evolve) to support communication and maintain accurate records, monitoring and reporting.
• Support Planned Preventative Maintenance (PPM) checks and report building or equipment issues.
• Manage petty cash and resources responsibly in line with GMYF procedures.
• Support the effective use of centre spaces, equipment, and materials.
• Open and close the centre safely in line with GMYF procedures when acting as the senior on-site lead.

Residentials, Projects and Quality Development

• Support off site visits, residentials, holiday programmes, and special projects e.g. Events
• Lead or co lead residentials and trips as part of the youth work team, providing pastoral care and in session coordination of staff and young people.
• Work collaboratively with the Outdoor Education Team, recognising their role in activity planning and instruction, while the youth work team leads on pastoral support and group dynamics.
• Work collaboratively with Youth Work Co-ordinators and teams across GMYF centres to support consistency of youth work practice, coordinate provision linked to forecasted activity, residentials, and external events, and contribute to shared learning and best practice.
• Contribute to monitoring, evaluation, and reporting processes, including funding and quality frameworks.
• Support the centre’s self-evaluation and continuous improvement processes.

Professional Conduct and Representation

• Uphold GMYF’s values, policies, and professional standards always.
• Build positive, respectful relationships with young people, colleagues, families, and partners.
• Demonstrate a commitment to continuous professional development (CPD) and reflective practice, using supervision, peer learning, and feedback to continuously improve practice.
• Represent the centre and GMYF positively in the community and at relevant meetings and events.
• Undertake any other duties commensurate with the role, as directed by the Centre Manager.

Person Specification

Essential Criteria

Qualifications & Professional Development

• Level 3 Qualification in Youth Work (or equivalent), or demonstrable experience delivering youth work practice, with a commitment to work towards a Level 3 where not already held.
• Commitment to safeguarding, continuous professional development (CPD), and reflective practice
• Willingness to undertake further relevant professional qualifications and development as required

Experience

• Experience delivering youth work in a centre based, community, or outreach setting
• Experience leading sessions and co-ordinating activities involving other staff or volunteers 
• Experience of safeguarding practice, including recognising concerns, recording information, and escalating appropriately
• Experience working with children and young people who face barriers to participation – such as neurodivergence, experiences of trauma, or social exclusion.

Knowledge & Skills

• Good understanding of safeguarding, risk management, and inclusive practice in youth work 
• Ability to foster positive relationships and support young people in managing behaviour through restorative, relational and de-escalation approaches 
• Ability to plan, co-ordinate, and evaluate engaging, young person-centred sessions 
• Confident communication and interpersonal skills with young people, families, colleagues, and professionals
• Ability to maintain accurate records, including session records and incident logs
• Competence using Microsoft 365 (Outlook, Teams, Word and PowerPoint) and able to learn and use organisational systems (e.g. Views/Evolve) for recording, monitoring and reporting.

Leadership & Personal Attributes

• Ability to provide calm, visible, hands-on leadership during sessions and activities
• Sound judgement and confidence when acting as the senior on site practitioner in the absence of the Centre Manager
• Ability to work collaboratively with Centre Managers, Youth Work Co-ordinators, wider GMYF team and a range of stakeholders including schools, community partners, and families
• Commitment to equality, diversity, safeguarding, and young person-centred practice
• Resilience, adaptability, and the ability to manage competing priorities in a busy operational environment

Additional Requirements

• Willingness to work flexibly, including evenings and occasional weekends and residentials
• Willingness to complete required training (e.g. First Aid, safeguarding, fire safety) within agreed timescales
• Enhanced DBS check

Desirable Criteria

• Degree-level qualification in Youth Work or a related discipline.
• Experience supporting, mentoring, or guiding youth workers, sessional staff, or volunteers in practice.
• Experience supporting offsite activities, residentials, holiday provision, or targeted programmes.
• Experience contributing to or supporting monitoring, evaluation, or reporting processes

RLSS UK are currently recruiting for a Compliance Administrator (Audit). The ideal candidate will be detail‑driven, confident, and proactive, to help us maintain the highest standards across our Approved Training Centres and Providers, qualification delivery, and regulatory obligations. This is an exciting opportunity for someone who thrives on ensuring excellence and has a passion for doing things right.

In this role, you will:

• Conduct scheduled and ad‑hoc audits for our Approved Training Centres and Providers
• Ensure compliance with RLSS UK policies, qualification frameworks, and industry best practice
• Support the Line Manager with meeting regulatory obligations
• Provide clear, constructive feedback and support to Approved Training Centres and Providers to help them achieve and maintain compliance
• Contribute to continuous improvement of our quality assurance systems
   

We’re looking for someone who has:

• Experience conducting audits or quality assurance reviews
• Strong understanding of regulatory environments or working with regulators
• Excellent communication skills with the ability to guide and support Approved Training Centres and Providers
• A professional and supportive approach, ensuring all interactions align with high customer service standards
• A methodical and objective approach, with strong attention to detail
• Strong organisational skills with the ability to juggle multiple priorities and meet deadlines
  
   

ROLE OVERVIEW

As an Awarding Organisation, Regulated and Non-Regulated qualifications generate a significant percentage of the Society’s income, and therefore are vital to the charity’s future financial stability. Key to maintaining this important area of work is to ensure that the qualifications, Approved Training Centres (ATC), and Providers (ATP) remain compliant with the requirements of the Regulators (such as OFQUAL).

The post holder will take responsibility for carrying out key administrative processes and tasks to ensure RLSS UK and its ATC/P continue to operate to the highest standards.

CORE RESPONSIBILITIES

• Plan, organise, and conduct audits of ATC/P, ensuring compliance with regulatory frameworks and organisational standards.
• Review and verify documentation and processes, identifying non-compliance and recommending corrective actions.
• Prepare detailed audit reports, highlighting findings, risks, and improvement opportunities.
• Monitor implementation of corrective actions and follow-up audits to ensure sustained compliance.
• Collaborate with External Quality Assurance teams to schedule and manage audit activities, ensuring timely completion and consistency.
• Support investigations into malpractice and maladministration where audit findings indicate potential breaches, providing evidence and recommendations.
  
  
   

KEY TASKS AND RESPONSIBILITIES

Compliance

• Conduct desk-based audits of ATC/Ps, ensuring compliance with RLSS UK Qualifications, standards, policies, and regulatory frameworks.
• Review documentation such as assessment records, Internal Quality Assurance sampling, safeguarding policies, and conflict of interest declarations, to identify risks and promote best practice.
• Assist in maintaining Direct Claim Status for ATC/Ps, including supporting reviews and escalation protocols.
• Support ATC/P approval processes, ensuring documentation checks and onboarding align with RLSS UK processes.
• Compile and analyse audit data, providing summaries to inform continuous improvement.
• Ensure compliance in Reasonable Adjustments and Special Considerations, offering guidance under established procedures.
• Maintain auditable records of all audit activity, provider status, and compliance outcomes in line with GDPR and regulatory standards.
• Assist with audit scheduling, prioritising high-risk providers and aligning with quality assurance timelines.
• Contribute to the development of audit tools and templates, supporting continuous improvements.
• Provide evidence for complaints, malpractice, and maladministration cases, escalating to the line manager as required.
• Respond to compliance queries via all communication channels ensuring timely and accurate support.
   

General

• Demonstrate and uphold the society’s values and behavioural standards at all times.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme.
• Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers.
• All other duties reasonably associated with your role, as directed by the line manager.
   

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

PERSON SPECIFICATION

Essential Relevant Experience, Skills and/or Aptitudes

• Previous experience in administration, customer service, and auditing processes.
• Good attention to detail and organisation skills
• Ability to multi-task and manage time effectively
• Be self-motivated and a self-starter
• Ability to effectively work in a team and individually
• Strong computer skills, including proficiency using Microsoft Office

IDEAL STRENGTHS FOR THE ROLE

• Efficiency
• Detail Orientation
• Resilience
• Common Sense
• Self Confidence
• Enthusiasm
• Relationship Building

YOUR APPLICATION

Please send your CV and a Cover Letter (no more than 300-words) outlining why you should be our next Compliance Administrator (Audit).

Closing Date – 5:00pm, Monday 3rd August 2026

Interview Date – Tuesday 11th and Wednesday 12th August 2026, at our Worcester Head Office (subject to change)

WHAT RLSS UK CAN OFFER YOU

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Healthcare Plan*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme
• Life Assurance Scheme
• Salary Sacrifice Pension Scheme*
• Discounts available including high street brands, entertainment, eating out and more
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company events and socials

*Subject to eligibility criteria

Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Location: Ideally London, however, we will accept applications from either Birmingham or Manchester as well. This is a hybrid role with 2-3 days in the office per week, and you must be prepared to travel regularly. 

1st stage interviews: 17/08 and 18/08 over Teams 

2nd stage interviews: 21/08 face-to-face (Location TBC)

For more information or to apply, please click 'apply now' to be directed to our careers site.

This is a unique opportunity to shape the future workforce behind some of the UK's most impactful programmes for young people. As Major Projects Lead – People, you'll sit at the heart of strategic growth, working alongside a dedicated People Partnering team, leading the people agenda for major bids, contract mobilisations and large-scale public sector opportunities. Working across senior stakeholders, you'll turn ambitious plans into practical workforce solutions, ensuring we're ready not just for day one of a contract, but for years beyond.

Working collaboratively with experienced People Partners, we're looking for someone who thrives in complex project environments, enjoys creating structure from ambiguity and can think several steps ahead. Alongside the People Partners, you'll be assessing workforce implications before contracts are won, building mobilisation plans when they are secured, and helping the organisation anticipate what happens when programmes evolve, expand or end in three to four years' time. Your work will directly influence organisational readiness, sustainable growth and the impact we deliver to young people across the UK.

You'll be responsible for:

• Leading the people workstream for major bids, tenders and strategic growth projects.
• Designing workforce plans, operating models and mobilisation strategies for new contracts.
• Assessing organisational, workforce, TUPE and change implications of new opportunities.
• Driving contract mobilisation activity across recruitment, onboarding, learning and organisational readiness.
• Identifying future workforce risks and opportunities, ensuring long-term capability planning is built into decision making.
• Working with senior leaders to shape workforce strategies that balance service delivery, colleague experience and commercial objectives.

You'll thrive in this role if you bring:

• Significant experience in workforce planning, organisational design, transformation, change or programme delivery.
• A track record of leading complex projects with multiple stakeholders and competing priorities.
• Experience translating business or contractual requirements into practical workforce solutions.
• Strong commercial awareness and the ability to think strategically about future workforce needs.
• Excellent project management, influencing and stakeholder engagement skills.
• Knowledge of public sector contracts, mobilisation programmes, organisational design and ideally TUPE legislation.

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Major Projects Lead - People? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of staff! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer, and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 4116 

About Katherine Low Settlement   

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.   

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people. 

About the Role

The Lead Youth Worker plays a key role in shaping, coordinating and delivering high-quality youth provision within the Future Foundations programme at KLS. Reporting to the Head of Future Foundations, this role combines hands-on youth work with leadership, coordination and safeguarding responsibility, ensuring that children and young people are supported through safe, inclusive and engaging activities that promote their personal, social and educational development.

You will lead on the planning, delivery and evaluation of homework clubs, youth activities, trips and holiday programmes, while line-managing and supporting two Youth Workers and supervising interns and volunteers. You will work closely with families, schools, community partners and colleagues across KLS to provide joined-up, responsive support for young people. This is a people-centred leadership role requiring strong safeguarding practice, excellent organisational skills, and the ability to build trusting relationships. You will champion youth voice, promote positive behaviour and inclusion, and contribute to continuous improvement through reflection, data and learning.

Interviews are expected to take place during the week commencing 3 August 2026.

Key Responsibilities 

Youth Club & Holiday Programme 

• Lead the planning, delivery and evaluation of the youth club for newly arrived young people, within Future Foundations, ensuring sessions are safe, inclusive, engaging and developmentally appropriate. 

• Develop session plans and programmes that support young people’s learning, wellbeing and confidence, using participatory and youth-led approaches. 

• Lead the delivery of the weekly youth club, including wellbeing activities, workshops and targeted interventions for newly arrived young people. 

• Lead the planning, coordination and delivery of school holiday provision, including half-term, Easter and summer programmes, ensuring appropriate staffing, safeguarding and risk management arrangements are in place. 

• Work closely with the youth caseworker to encourage engagement and participation of young people at Southfields Academy International Department with the youth club. 

Safeguarding, Behaviour & Inclusion 

• Ensure all practice aligns with safeguarding policies and supports young people’s personal, social and educational development. 

• Maintain accurate safeguarding records, risk assessments and incident reports. 

• Lead on behaviour management and restorative approaches, supporting staff, volunteers and young people to resolve issues constructively

• Deliver safeguarding briefings and provide ongoing guidance and support to volunteers and interns. 

• Promote a culture of safety, inclusion, respect and positive behaviour across all activities. 

People Management & Support 

• Line-manage and support two youth workers through regular supervision, mentoring, appraisal and performance management. 

• Support with supervising interns, including managing timetables, providing guidance and coordinating with KLS colleagues. 

• Work with the Head of Volunteering and youth team to recruit, support, train and develop volunteers and interns, ensuring they understand their responsibilities and contribute safely and confidently to activities 

• Coordinate workloads across the youth team, ensuring staff, volunteers and interns are appropriately supported, work safely and maintain consistent standards of practice.

Youth, Family & Community Engagement 

• Build strong, trusting relationships with young people and their families, ensuring clear communication and inclusive engagement. 

• Liaise with families/carers to share information about activities, expectations and support needs. 

• Build and maintain effective relationships with local youth organisations, schools and partner agencies. 

• Represent KLS at relevant meetings, forums and community events. 

• Refer young people and families to internal casework, advice or external services as appropriate. 

Monitoring, Evaluation & Reporting 

• Support the Head of Future Foundations with monitoring outcomes, collecting feedback and using data to improve programme quality. 

• Maintain accurate records, including registers, consent forms and monitoring data. 

• Contribute to internal and external reporting, including funder and trustee reports. 

• Contribute evidence, case studies and monitoring information to funding applications, reports and evaluation processes. 

• Ensure the voices, experiences and ideas of young people inform programme development, decision-making and evaluation. 

Resources, Budgets & Planning 

• Monitor expenditure and manage resources, equipment and activity budgets in line with agreed financial procedures. 

• Ensure effective use of resources and value for money across youth provision. 

• Support the planning of annual programmes of activity in collaboration with colleagues, young people and families. 

Collaboration & Organisational Contribution 

• Work closely with colleagues across Future Foundations to provide high-quality, joined-up support. 

• Coordinate the School Years Working Group, supporting colleagues to share learning, collaborate effectively and deliver consistent, high-quality programmes across Future Foundations.

• Communicate effectively across teams to enhance service delivery and organisational learning. 

• Participate in supervision, appraisals, training and reflective practice. 

• Work in line with KLS’s values, policies and procedures at all times. 

Person Specification 

Essential Experience 

• Experience of working with refugee communities and/or children and young people and/or other vulnerable groups, with a strong focus on placing participants’ needs at the centre of service planning and delivery. 

• Experience of planning, delivering and contributing to reporting for projects within the voluntary or community sector (preferably with refugee or sanctuary-seeking communities). 

• Strong organisational skills, with the ability to manage multiple priorities and maintain high professional standards. 

• Experience of working sensitively with young people affected by mental health challenges and past trauma, with an empathetic, non-judgemental approach and the ability to build supportive but appropriately boundaried relationships. 

• Up-to-date knowledge of best practice in safeguarding and promoting the welfare of children and young people, and the ability to apply this in practice. 

• Confident IT skills, including use of the Microsoft Office suite, email, internet-based tools and social media. 

• Commitment to KLS’s mission, vision and values. 

• Passion for social justice, education and championing the strengths of families from refugee and sanctuary-seeking communities. 

Desirable Experience 

• Demonstrable experience of managing and supporting volunteers. 

• A recognised qualification in youth work, teaching or a related field. 

• Experience of monitoring and evaluating projects, including collecting evidence of impact and contributing to reports for funders. 

• Ability to communicate in another language, particularly Arabic, Somali, Farsi, Amharic and/or Tigrinya. 

• Knowledge of Battersea, Wandsworth or similar local communities. 

Other Requirements

• Willingness to work evenings - Monday or Tuesday evenings are a requirement and occasional Wednesday and Thursday evenings 

• Enhanced DBS check required (to be undertaken upon appointment) 

• Participate in regular supervision and annual appraisals; help to identify your own job related development and training needs. 

• Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity and respect. 

• Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies.

• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS. 

• Excellent communication skills, both written and verbal, with the ability to engage effectively with young people, families, colleagues and partner organisations. 

• Ability to motivate, support and encourage young people to build confidence, skills and aspirations. 

• Ability to work effectively as part of a small team, while also working independently, using initiative. 

Further Information  

• Katherine Low Settlement is committed to equal opportunities.

• All offers to work at Katherine Low Settlement are subject to two satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS check.

• You will adhere to matters of confidentiality concerning this role and the KLS team.

• An induction is given to new staff, which includes sharing our policies and procedures relevant to this post.

• There is a 6-month probation period for this role.