Quality Assurance Officer Jobs in Liverpool

Job Title: Service Development and Evaluation Officer

Salary: £30,282FTE (£18,169.20 Pro Rata)

Working Hours:              Part Time - 21 hours per week - flexible to include Tuesdays

Location:  Home based remote working, UK based only

Benefits:   NCT membership with access to exclusive benefits, pension scheme, 30 days annual                                                   leave (24 days pro rata) plus 8 bank and public holidays

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

About the role

We have an exciting opportunity for a Service Development and Evaluation Officer to work in our busy Service Development Team.  This role supports the charity in its aim of providing an excellent service for every parent by gathering, monitoring and analysing parent feedback of our services.  The role can be varied and involve working across multiple teams providing insight and data to continually improve services for parents.

The successful candidate can be based anywhere within the UK with this remote opportunity. We are looking for someone with good analytical skills who can communicate their findings to a variety of audiences. You would work closely with the Service Development Manager and Head of Service Development.

Responsibilities:

Course evaluation: 

· Design and implement evaluation and reporting tools across a range of services to assess quality, outcomes and impact, of our paid for courses, working closely with service delivery teams.   

· Respond to queries about the course evaluation and parent feedback process from parents, NCT staff and NCT practitioners.  

Research Design: 

· Act as a source of expertise on data collection, analysis, and reporting for colleagues across the organisation.  

· Develop approaches to piloting and evaluating new or adapted models of service delivery as part of the service development team.  

Data Analysis: 

· Select the most appropriate quantitative or qualitative methods to collect analyse and report data 

· Conduct quantitative and qualitative data analysis and reporting to guide individual and service-level quality and development improvement work.

· Mine NCT’s internal data and evidence and develop new approaches to capturing parent insight in collaboration with teams across the organisation to ensure that parents’ experiences and views underpin the organisation’s work.

Reporting 

· Build and maintain reports and reporting processes to ensure timely availability of actionable insight to inform service delivery, quality assurance and improvement.   

· Communicate parent insight and contribute to monthly reports for directors. 

· Build and develop a clear evidence base to underpin NCT’s work, including practitioner development, service quality and innovation.

Data Collection 

· Collect parent feedback using NCT’s IT systems to extract client information, ensuring data is accurate and GDPR compliant. 

· Building rapid testing surveys using the most appropriate datasets and questions to inform market research across the organisation 

· Use qualitative and quantitative methods to gain insight about our services to inform development work.

IT 

· Adapt processes as NCT integrates with developing IT systems while maintaining data integrity and accuracy

What are we looking for?

You would be a great fit for this role if you have strong Microsoft Excel skills so that you can successfully navigate and analyse data. You need to be highly organised and efficient using your excellent IT skills to complete tasks in a timely manner.  As well as excel you will need to be proficient using collaborative working across the Teams/Sharepoint ecosystem.  You will be comfortable speaking with colleagues both 1:1 and contributing to Team discussions and be able to work on your own initiative to get tasks completed.

Please visit our website and refewre to the description and further information

What we offer

We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page .You can Also find further details and information on our website at NCT.

Closing date for applications: Noon, 18th December 2023

Interview dates: 3rd and 4th January 2024

Interview format: Virtual video call – flexible around your working day

This role can be based in Edinburgh, Newcastle or Merseyside in the Skylight, with a range of flexible working options in line with Crisis' flexible working policy.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

In Client Services, we end the homelessness of thousands of people by providing high quality impactful services in our year round services and at Christmas.  We learn what works and adapt our services accordingly.  This evidence goes on to inform our hugely successful campaigning and influencing work.

Title:  Director of Operations (Edinburgh, Newcastle and Merseyside)

Salary: £72,894 per annum

Contract: Permanent

Hours: 35 hours per week

Location: Edinburgh, Newcastle or Liverpool 

About the role 

This is an exciting opportunity to lead Crisis’s service offer and to ensure our work with members is safe, of high quality and impactful.  The role holder will have genuine opportunity for leading improvements, for empowering local leaders and for strengthening the relationship between service delivery, development, building the evidence base and achieving social change.  These are new roles, hardwiring service development alongside service delivery and creating a new era of empowered local leadership and investment in locations to drive local and national change.  Our new 10 year strategy places our services at the very core of Crisis, and these three new roles are pivotal to our overall mission of ending homelessness.

About you 

To be successful in this role you will be an experiencing leader with an exceptional track record in service delivery, service development as well as empowering and inspiring people – including staff and volunteers. You will have excellent analytical skills, be familiar with working with significant budgets and with leading through change.  You will share our commitment to ending homelessness.

You may have experience in leading and developing large scale service delivery in a relevant field, such as homelessness, housing, adult social care, health, education, training, or employment.  You may have gained that experience in the voluntary or statutory sectors.  You should have in depth knowledge of working with people with complex needs, engaging with statutory services and a working knowledge of safeguarding. 

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds. 

Working at Crisis 

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave

• Enhanced maternity, paternity, shared parental, and adoption pay 

• Flexible working around the core hours 10am-4pm 

• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply 

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below. 

Closing date: 20th December 2023 (at 23:59) 

Interviews will be held on w/c 15/01/2024 

Job Title: Executive Assistant
No of Posts: 1
Salary: £24,000, (£30,000 pro rata) free gym membership, cash health plan, life assurance
Status: Part Time, 30 hours per week over 4 or 5 days
Holidays: 24 days plus Bank Holidays per annum plus birthday off.
Based at: Wigan Town Centre Location.`
Responsible to: CEO
Accountable to: Board of Trustees

Closing Date: 5th January 2024
Interviews: w/c 15th January 2024
To Apply: Please upload a CV and Covering letter outlining why you would be an asset to our charity. 

Please apply early as we reserve the right to close applications as soon as sufficient applicants have been received.

SUMMARY
The Brick is an ambitious charity with big aspirations for people in need within our community. We provide RELIEF, RESTORATION and REFORMATION by offering tailored support, hope, and opportunity to those looking to improve their quality of life. Our projects include emergency and supported accommodation, an affordable food community, street outreach and homelessness prevention programmes. We are now seeking a skilled Executive Assistant to join our growing team. You will a believer in the right to equal life chances with a passion to improve lives through collaboration and innovation.

JOB PURPOSE
We are seeking a highly motivated and organised individual to provide a professional, comprehensive and efficient PA and Governance co-ordination service to our Chief Executive and Trustee Board. This role requires excellent organisational skills, initiative, time management and co-ordination skills as well as personal credibility.
In addition to providing all aspects of PA support to our Chief Executive, you will play a pivotal role in Brick governance, including servicing of Board meetings, sub committees and key events, taking minutes and ensuring communication of actions out to the relevant owners and monitoring and co-ordinating completion within deadlines. This role will provide career development opportunities in building good office management/HR systems and contributing to employee development, communications, policy development and the production of strategic reports.
 

KEY TASKS & RESPONSIBILITIES
Key accountabilities
Executive Support to Chief Executive
• Assist the CEO in achieving The Brick’s aims and objectives and provide a comprehensive support service for the CEO and Trustees, maintaining the highest possible standards of service and customer at care all times
• Manage the Chief Executive’s Diary and appointments; ensuring the Chief Executive is adequately prepared.
• Be the primary point of contact between The Brick Chief Executive and internal/external stakeholders, screening and directing phone calls and emails appropriately.
• Work on own initiative to instigate, respond to and undertake work to assist the Chief Executive and Trustee Board functions.
• Compile and co-ordinate appointments and meetings in the CEO’s diary and sort and prioritise enquiries; answer enquiries on behalf of the CEO, when required
• Organise meetings, events, hospitality and receiving visitors for the Chief Executive
• Provide secretarial support to the Chief Executive, undertaking research, preparing reports, responses and statistical information as required
• Set up and manage appropriate administrative systems to enable the Chief Executive to be effective in their role.
• Servicing and Co-ordination of all Management and Charity team meetings
• Supporting the co-ordination of all The Brick external events, as required
• Support internal and external communications for the Chief Executive
• Develop a good understanding of the Chief Executive’s external relationship priorities and manage a proactive meeting programme
• Develop good relationships with key external contacts across all sectors
• Support the Chief Executive by drafting, or sourcing content for, written communications including the annual social impact report

• Actively monitor and take appropriate action on all incoming communications to the Chief Executive
Governance
• Provide all aspects of secretarial/administration/co-ordination support to the Brick’s Trustee Board and any sub committees (including booking meetings, minute taking and preparation of agendas and papers)
• Progress/ chase reporting of actions flowing from The Brick’s Trustee Board Meetings and any subcommittees
• Maintenance of Trustee/Governance policies, documents, filing systems in both electronic and hard copy and information provision
• Maintain the Board membership register and support the recruitment and acceptance of new members
• In conjunction with the Chief Executive and Senior Leadership Team, managing pre and post Board events and discussions, training sessions and strategy days
• Support the recruitment and on-boarding of Board and Committee members and managing the annual review process
• Ensure claims for travel and subsistence of our Board and Committee members are in line with Expenses Policy and processed in a timely manner
• Develop and maintain effective information sharing systems for Executive Team and Board of Trustees including the Executive SharePoint site.
• Develop and maintain effective electronic and paper-based filing systems

Can you make sure that kinship carers in England receive high quality, user centred training online and in person?

About the role

We have been awarded the Department for Education contract to deliver high quality training to kinship carers across England. You will be responsible for delivering high quality online and face-to-face training and managing a team of inhouse facilitators and external partners.

This is a new team so you will need to be someone who is comfortable with a high level of ambiguity and who is able to build outcome and target driven services from a user centred approach. We have a lot to do over the next 18 months.

From April 2024 to March 2025, your team will need to deliver exceptional training to 4,000 kinship carers in England through in person and online sessions. These are divided into introductory and advanced training. We will be delivering at least 16 roadshows across England so travel will be required in this role. In person training will also involve experiential learning in peer support groups and community venues. Introductory training will be delivered in-house.

You will also work with external expert facilitators and partners to develop new advanced training sessions and modules. Subject experts within Kinship, will also deliver training and you will need to ensure content and delivery meets a consistent standard.

The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail orientated with an improvement mindset.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity! 

To apply:

Please apply for this role through BeApplied. You will be asked to answer five questions and attach your CV. You will have max 250 words per answer.

1. Describe how your experience and your values are a good fit for this role
2. This service needs to deliver 4,000 training experiences for kinship carers over 1 year, please clearly describe your experience of delivering high quality training at this scale and pace.
3. If you were offered the role, what would you prioritise in the first two months and why? Tell us about what you’d need to find out and what would be your approach to the role.
4. Please describe how you would ensure that training is meeting the needs of kinship carers (think about outcomes, evaluation and participation).
5. How would ensure your team are motivated, high performing and delivering exceptional training – both in person and online?

Application deadline: 9:00am on Wednesday 13 December 2023

Interview date: Tuesday 19 December 2023 – in-person (Vauxhall). It is anticipated that this will be a one stage in-person interview process, but this may change depending on the volume and calibre of applications.

West and South West Wales

 Would you like to join a service that makes a difference to older people in Wales?  As a Regional Project Officer you will help meet the Community Assistance Project objectives by overseeing the regional delivery of services, supporting the Regional Volunteer Officer and working closely in collaboration with local partners.

About you:

· You will be able to work with others to deliver successful projects and services.

· You will have experience of recruiting, managing and working with volunteers. 

· You will have experience of establishing and maintaining productive collaborations. Be able to negotiate at a range of levels both in and outside the organisation

· You will have experience of networking. 

· You will have knowledge of Issues affecting older people in Wales and barriers to accessing support.

· You will have knowledge of local services in the public or voluntary sector.

· You will have knowledge of diversity of the cultures, environments and communities in which older people and carers live. 

If successful you will:

 1. In line with local arrangements, undertake the recruitment, support / supervision and mentor/buddy the volunteers, and ensure they have appropriate Disclosure and Barring Service checks.

2. Ensure all prospective volunteers are inducted with project partners and have all the relevant training required including all aspects of person-centred helping, safeguarding, equality and diversity and inclusion as per local arrangements. 

3. Supervise and oversee all case work undertaken by the volunteers in the region.

4. Receive referrals for the project in the region, matching volunteers to the person needing the service and work closely with other members of the project team to ensure a high quality, timely and responsive service is provided to all older people referred to it. 

5. Work with regional partners, develop opportunities and publicise and promote the Community Assistance Project, including promoting and cascading information, including real-life examples of positive intervention through a range of methods and with a range of stakeholders. 

6. Oversee the processing of volunteer expenses in line with agreed policy and procedure 

7. Maintain accurate and up to date records relating to all aspects of the service in the region to provide for the effective monitoring and evaluation of the project.

8. Support programme evaluation through surveys and questionnaires.

9. Make onward referrals internally or externally to provide a holistic support package for service users.

 Great to haves:

· Ability to speak Welsh (Desirable)

What we offer in return

· Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward

· Flexible Hours Working Scheme

· Employer pension

· Generous life assurance up to four times your annual salary

· Healthcare cashback plan

 How do I apply for this role?

 Please send your CV and a covering letter explaining how you meet the criteria for this role. Your application will not be considered without the covering letter. 

Additional Information:

Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.

Age Cymru is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age Cymru politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Location: Remote (Or London Hybrid)

Bowel Cancer UK is the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care. 

We currently have around 70 staff based in England, Wales Scotland and Northern Ireland.

Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious new strategy, which will be launching in the spring. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer. 

A key focus of our strategy is to reach and engage with as many people as possible, affected by and at risk of bowel cancer, by embedding our information and support services within NHS diagnostic, treatment, and care pathways. As Education Assistant you will play a key role in helping us achieve this, underpinning the day-to-day operations of the Education team by providing outstanding administrative support. 

You will be responsible for overseeing the efficient and effective running of our three respite homes providing our wrap-round services:

• Stress busting Residential Respite Breaks, giving young carers the opportunity to make happy memories.
• Three- week SEAL education booster program including a four-day residential stay at Honeypot, to help young carers who struggle to progress in school due to poor confidence and self- belief that they can learn, to find the confidence that they can succeed in education.
• Wellbeing grants, for essential items no child should lack, such as a clean bed, or new school clothes.
• Face to face outreach including memory making days out at the beach, countryside, or fun park for young carers who never get this experience.
• Pastoral Care promoting the welfare of children and ensuring their needs are being met.
• Healthy Eating and Nutrition, for children who receive free school meals during term time but resort to sugary drinks and snacks during school holidays. Honeypot helps children to perfect a healthy signature dish and provides funds for the ingredients.
• Urgent Pastoral Care, for young carers and their families, who are struggling to cope.

As Operations Director you will be an integral part of the Senior Leadership Team with the responsibility of developing and embedding the new 3-year plan and the Charity’s values, ensuring service delivery supports the overall business strategy and plans of Honeypot, whilst meeting budget guidelines.

Please see the JD for full details.

Engagement Lead

We’re looking for a motivated, driven individual to lead our Engagement team in London. You will be passionate about empowering people affected by stroke and working with NHS colleagues to improving stroke care.

Position: S1104 Engagement Lead

Location: Home-based, London. However, occasional travel will be required as part of this role (May include team meetings or other work-related meetings).

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £41,800 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 5th January 2024

Interview Date: 19th January 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The Engagement Lead will report to the Associate Director for London and is responsible for leading our Engagement Team and function in London. You will play a key role in our London Senior Leadership team alongside a service delivery colleague.  You will drive our engagement with colleagues in the London Health and Social Care system and with people affected by stroke.

Key responsibilities will include supporting the London team to:

· Develop and deliver our London Locality plan alongside the rest of our London senior leadership team.

· Lead our relationship mapping and stakeholder engagement approach, supporting the team to act as a system leader.

· Develop and maintain relationships with key stakeholders.

· Lead on the development of the London Involvement Network to support stroke survivors in having a voice in local stroke policy to improve our ability to influence for impactful and tangible improvements. 

· Build our community engagement function by supporting staff and volunteers to develop the Stroke Group network.

· Develop a London community volunteering approach.

· Scope and lead on engagement projects to achieve outcomes in our London Locality plan.

About You

As Engagement Lead, you will have experience of:

· Leading, managing and developing people

· Working in partnership with other organisations

· Working with groups and networks, including on co-production

· Setting and managing budgets

· Systems leadership and influencing principles and knowledge of health and social care systems

To fulfil the role you must be resident in the UK and have the right to work in the UK.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Engagement, Impact and Engagement, Engagement Officer, Engagement Lead, Relationship Coordinator, Community Engagement, Community Engagement Coordinator, Community Engagement Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Contract: Fixed Term until March 2025, Part-time (2 hours per week)
Salary: Band 7 £11.95 per hour
Location: Home based/Remote working

What we do

As the national body for youth work, NYA has a dual function. We are the professional, statutory, and regulatory body (PSRB) responsible for qualifications, quality standards and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

Our Digital Vision

By 2030, NYA envisions a digital youth work landscape where the extensive day to day use of technology and resources not only broadens our engagement with young people, but also respects and integrates their digital cultures and skills into our practices.
Youth workers will need to be skilled, equipped and informed to operate in this digital landscape as effectively as they do in real work environments.

About the Role

- This exciting new programme will support the development of Digital Youth Work nationally and as Digital Directors you will work with others to inform the design, development and testing of new and exciting youth work opportunitie
- We are seeking enthusiastic and imaginative youth ambassadors who are passionate about the world of Digital Youth Work to join us as Digital Directors.
- Whether you are into gaming, social media, virtual reality or just interested in Digital Youth Work, as Digital Directors we need your thoughts, ideas and energy to help shape the future of Youth Work!
- The successful candidates will work with young people across England to identify needs and gaps in youth provision and young people services. These roles will focus on engagement and participation with young people, supporting them to review their services, needs and explore digital opportunities to develop their local digital youth service provision.

The role will see each Digital Designer meeting various youth groups online, and on occasions face to face, consulting with the young people who are attending. In addition, there will be a commitment required for the Digital Designers to attend training offered to support them in their work with the young people.

Join us on this exciting journey to empower young people through digital youth work!

As an NYA Digital Director, you will have the opportunity to make a positive impact on young lives while exploring the potential of digital technologies to shape the future of youth work.

As a Digital Director you will

- Be part of an exciting new team of 15 Digital Directors (Youth Ambassadors) who will work with at least 225 young people to identify needs and gaps in youth provision and young people services.
- Have the opportunity to explore, test, review and implement cutting-edge digital technologies, including VR, AR, AI, gaming, and social media platforms.
- Work closely with young people from various communities across the country. Your role will involve reviewing and enhancing their local digital youth work offer. This will include brainstorming creative ideas, designing engaging digital content, and providing valuable insights to improve digital services and experiences for young people.
- Work with local youth services and young people service providers to review their current digital (and in-person) services, identify gaps and to create a plan to develop digital youth work opportunities to fill the identified gaps.
- Attend national events and complete NYA training to enhance your skills and knowledge, supporting you on your own journeys to adulthood.
- Support the development of training and skills development for youth services and service providers.
- Work as a team to evaluate and measure the overall success of the work.
- Please download our applicant pack to find out more about the role and requirements,

How to apply

If you wish to apply for this position, please use our online application process to submit the following by 23:59 on 22nd December 2023.

An up to date CV setting out any jobs, responsibilities and achievements.
A covering letter (maximum two sides) explaining why you would like this role and use the 'About You' section to show how you would be a great Digital Director!
Please note that the covering letter is an important part of the application and we will not accept CV’s without one.
Diversity monitoring information – The Hireful ATS will ask for this optional data which will be stored separately and anonymously.

Help to apply

We are aware that for some people this may be the first time applying for a job, below are some links to follow for guidance on creating a CV and hints and tips on writing personal statements and covering letters.
CV Advice - Youth Employment UK
Tools, Guides & Support (continued) – Amplifi

REF-210 128

Face-to-Face Membership Operations Manager - Central England & North Wales
Reference: NOV20232429
Location: Flexible in UK
Salary: £36,577.00 - £39,267.00 Per Annum
Hours: Full-Time, 37.5 hours per week
Contract: Permanent
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Our CEO, Beccy Speight, said to the whole RSPB workforce in November 2023 that "our members are the beating heart of the RSPB" and we have ambitious plans to significantly grow our membership to 1.5 million by 2030 so that we can deliver our saving nature strategy. The F2F (Face-to-Face) Membership Team is responsible for bringing in the majority of our new members, and our contribution needs to grow too. We'll achieve this by working together as one team with relentless energy and focus to deliver quantity and quality, improving our ways of working to be as efficient and effective as possible, and by creating a working environment where everyone can thrive.

This key role in the F2F Membership Team exists primarily to lead and manage a disperse team of Area Managers across the Midlands, North Wales and Mid-Wales in the successful delivery of the in-year F2F membership work plan and associated key performance indicators (KPIs). As such, the successful candidate will ideally be located within this region, for travel purposes.

As a member of the F2F membership management team, this role also supports the performance and development of the wider F2F Membership Team, our collective skills, ways of working, and culture.

What's the role about?

Using recognised management and leadership tools and working through a team of F2F Membership Area Managers, developing a culture of high performance amongst the F2F membership workforce, encouraging team members and others to meet and exceed their targets, in order to maximise RSPB income.

Leading and supporting the team to achieve performance benchmarks (compliance, standards and best practice) ensuring expectations are clearly communicated and acted on to deliver excellent customer service.

In collaboration with other F2F Membership Operations Managers and the General Manager, monitoring performance across all F2F membership KPI’s, to ensure agreed targets and budgets are met.

Implement key strategic tasks as defined by General Manager and Head of F2F Membership that will shape the future of membership recruitment at the RSPB, ensuring we  deliver excellence leading to growth.

In collaboration with F2F Membership Operations Managers, Membership Venues Managers and F2F Area Managers ensure venue capacity matches operational requirements so that teams have the right opportunities available and that targets can be met.

Working with counterparts and the General Manager and F2F Membership Business Development Manager, implement strategic business initiatives and changes required for the organisation in order to adapt to changes in the operating environment (market place), and ensure smooth transition of new projects (including growth) into business as usual delivery.

Working with peers across F&C and UK Countries, share and implement tools and processes that will gain alignment and reduce duplication, to deliver the best business outcome and return on investment (RoI) for income generation.

Essential skills, knowledge and experience:

• Understanding a sales team (motivation and capabilities).
• Understanding team dynamics and what it takes to lead a team successfully - recognising competence and commitment as drivers for success.
• Proven skills in leadership and management of a successful sales or income-generating team.
• The ability to focus self and others on what is within our control and influence, bringing energy to the right areas in order to deliver business priorities.
• Able to implement change across a dispersed team.
• Experience in collaborating with colleagues across departments to achieve shared goals.
• Able to manage self to prioritise high volume of competing objectives.
• A proven sales and/or fundraising/membership recruitment track record.
• Proven experience of improving ways of working to deliver greater results.
• Able to effectively implement HR policies and processes, including performance management.

Desirable skills, knowledge and experience:

• Leading through a tier of team managers in a role with regional responsibility.
• Understanding of charity fundraising and/or membership.

Closing date: 23:59, Sunday, 7th January 2024
We are looking to conduct interviews for this position from 15 January 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

We are looking for a strategic team leader with energy and experience of leading through change – someone who has a passion to achieve Home for Good’s mission to find a home for every child that needs one. You will need to be able to lead a team of staff and volunteers to better evidence impact and learning from our core business activity and ensure we’re on track to achieve our desired impact for children. You will be joining Home for Good at an exciting time as we celebrate our 10-year anniversary, launch an 18-month integrated campaign and embed a new digital strategy to improve our reach and impact to better tackle the scale of the problem we seek to address.