• Are you looking for volunteer roles ?

    Go to volunteering section

390

Quality manager jobs in hainault, greater london

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

THINK Recruitment, London (Hybrid)
£43,136 - £46,272 per year
Posted 1 week ago Apply Now
Prostate Cancer UK, Central London (Hybrid)
£28,000 - £30,450 per year
Posted 3 days ago
The National Gallery, London (On-site)
£36,950 per year
We are recruiting for a Research Centre Manager to support in the creative planning and daily delivery of an exceptional experience.
Posted 1 week ago
Motability Foundation, Harlow, Essex (Hybrid)
£45,000 - £50,000 per year
Posted 1 week ago
Action Against Hunger UK, London (Hybrid)
£49,292 - £52,752 gross per annum (2026 pay award pending)
Posted 1 week ago Apply Now
TPP Recruitment, Oval, England (Hybrid)
£34000 - £380000 per annum
Posted 3 weeks ago Apply Now
Closing in 4 days
Quintin Hogg Trust, London (Hybrid)
£30,000 - £45,000 per year
Posted 2 weeks ago Apply Now
Sufra NW London, Greater London (Hybrid)
£29,000 - £32,960 per year
Seeking a General Advice Officer to support vulnerable guests at our Community Wellbeing Service amid rising living costs.
Posted 2 days ago Apply Now
Closing in 3 days
The Azaylia Foundation, Remote
£31,000 - £36,000 per year
Posted 3 weeks ago Apply Now
Closing in 4 days
Look Ahead Care and Support, Islington (Hybrid)
Up to £44000 per annum + Benefits include 25 days Annual Leave etc.
Posted 3 weeks ago
Ashby Jenkins Recruitment, London (On-site)
£39000 - £42000 per year
Posted 2 days ago
SPANA, London (Hybrid)
c. £35,000 per year subject to skills and experience
The Data Management Officer oversees the full data cycle and is a key role in the MEAL team
Posted 6 days ago
Page 6 of 26
London, Greater London (Hybrid) 11.7 miles
£43,136 - £46,272 per year
Full-time
Permanent
Job description

The Royal British Legion is recruiting for an experienced Supporter Care Manager to lead their supporter care team. This a key role which is responsible for ensuring that every supporter that contacts the organisation receives a positive and memorable experience. TRBL is committed to making sure that all who make contact come away feeling that they’re making a difference.

Based in London this important role will oversee the day to day running of the supporter care function providing operational leadership and guidance to team members and ensuring that high standards are maintained and continuously improved.

Key responsibilities: 

  • Manage the in-house supporter care function which includes enquiries, complaint handling, processing and thanking of donations and Gift Aid declarations 

  • Support in the development of annual operating plans and budgets, working with key stakeholders to ensure Supporter Care meets the objectives of the Fundraising department 

  • Provide day to day line management, including one to ones, tailored personal development plans, mentoring, coaching and shadowing, as appropriate 

  • Continually drive efficiency, innovation and quality of processes and services delivered by the team

Experience and Skills 

  • Previous experience of management or leadership of supporter care/customer service within the charity or non-profit sector 

  • Strong leadership skills with the ability to implement high levels of supporter care and continuously improve standards 

  • Experience of dealing with complex customer queries, requests and complaints 

  • Experience and knowledge of working with CRM system

Posted by
THINK Recruitment View profile Organisation type Recruitment Agency Company size 6 - 10
Posted on: 05 December 2025
Closing date: 04 January 2026 at 23:30
Tags: Customer Service, Customer support, Database Management, Direct / Supporters