Quality manager jobs
Communications Officer
This is a varied and dynamic role for someone who loves storytelling, has a flair for creative content, and enjoys working collaboratively.
RESPONSIBLE TO: Brand and Marketing Manager
HOURS: Full-Time (9am-5pm, Monday-Friday)
JOB LOCATION: Hybrid - home and min 2 days in the office (Amersham, Buckinghamshire)
SALARY: £30,000 pa
PENSION: 7% non-contributory
About us
Roald Dahl’s Marvellous Children’s Charity provides specialist nurses and life-changing support for seriously ill children. Across the UK, over 200 Roald Dahl Nurses care for more than 40,000 children living with complex, lifelong conditions. For many families, the road to diagnosis is complex and uncertain, juggling hospital visits, managing medications, and navigating treatments and tests. They are often under the care of multiple specialists, across different hospitals.
Roald Dahl Nurses join families on this journey. They provide coordination of care, emotional support, and a trusted, familiar presence both in hospital and at home. They help families feel less overwhelmed and isolated and more in control. Our vision is that every seriously ill child deserves a Roald Dahl Nurse to make their lives more marvellous.
About the role
The Communications Officer will play a key role in sharing the stories and impact of Roald Dahl’s Marvellous Children’s Charity, helping to raise awareness of our work supporting seriously ill children and their families across the UK. Working closely with the PR Associate and Brand & Marketing Manager, this role will deliver creative, high-quality communications across media, digital, and print channels. From crafting compelling stories and press materials to supporting digital campaigns and website content, the Communications Officer will help ensure our brand and messages reach and inspire key audiences.
This is a varied and dynamic role for someone who loves storytelling, has a flair for creative content, and enjoys working collaboratively. The successful candidate will support press and PR activity, develop engaging materials for fundraising and awareness campaigns, and manage relationships with celebrity supporters and influencers. With opportunities to contribute to national campaigns, Royal events, high-profile partnerships, and develop their skills along the way, this role offers the chance to make a tangible difference to the lives of seriously ill children and their families.
Key Responsibilities:
PR & Media Support
• Work closely with the PR Associate to coordinate and facilitate PR and media activity.
• Draft press materials including press releases, media statements, and briefing notes.
• Support in identifying media opportunities and nurturing media relationships.
• Monitor media coverage and track PR outputs for reporting and evaluation.
Content Creation & Copywriting
• With direction from the Brand & Marketing Manager, produce engaging and brand-aligned copy for social media, website, email marketing, fundraising materials, and promotional collateral.
• Develop case stories with our families for fundraising reports and to support media, fundraising, and stakeholder communications.
• Contribute to blog creation, news updates, and storytelling content that showcases organisational impact.
Digital & Website Management
• Work with the Brand & Marketing Manager to support in managing website updates, ensuring content is current, compelling, and aligned with campaign priorities.
• Upload blogs, news articles, and multimedia content to digital platforms.
• Liaise with internal teams to ensure digital content reflects ongoing organisational activity.
Celebrity/Influencer Engagement
• Manage and coordinate the organisation’s celebrity and influencer programme of activities.
• Support in identifying potential ambassadors and maintaining existing relationships.
• Assist in developing content and opportunities that drive ambassador engagement and visibility
Campaigns, Assets & Marketing Materials
• Support the development and production of communications assets, including leaflets, brochures, event materials, and fundraising collateral.
• Work collaboratively with designers, photographers, videographers, and agencies where required.
• Ensure all content adheres to brand guidelines and tone of voice.
Reporting & Evaluation
• Track and record PR, media, and digital activity to support reporting on reach, engagement, and impact.
• Contribute insights and updates to internal and external performance reports.
General Communications Support
• Assist in campaign planning, story gathering, and content scheduling across multiple channels.
• Liaise with internal teams to source content, success stories, quotes, and data for communications purposes.
• Support the wider communications and fundraising teams in delivering integrated campaigns, events and other initiatives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £19,200 per annum pro rata (£32,000 FTE)
Contract: Permanent, part-time (22.5 hours per week) - working days to be agreed at interview
Location: St Edmund House, Bishop Crispian Way, Portsmouth, PO1 3QA
Travel: Occasional travel across the Diocese required. Valid driving licence and access to a vehicle essential
About Us:
The Diocese of Portsmouth spans Hampshire, Berkshire, South Oxfordshire, and the Channel Islands. We support 87 parishes and 50 schools, serving over 27,000 practising Catholics and 32,000 children and their families. Our work is meaningful, community-focused, and values-driven.
About the Role:
Are you an experienced and proactive HR professional with a strong understanding of UK employment law and a passion for supporting people? We are seeking a confident and capable HR Advisor to join our Diocese HR Team, providing high-quality advice and guidance to managers and employees across a wide range of HR matters.
This is a pivotal time to join our team as we continue to develop our HR infrastructure and support the implementation of our 10-year Mission Plan. You’ll play a key role in shaping our HR function and contributing to a positive and inclusive working culture.
HR Advisor - Job Description
Advisory
- Provide advice to line managers on employee relations (ER) issues e.g. policies, performance management, end-to-end absence management including return to work meetings, reporting and occupational health referrals etc. Able to resolve complex employee relation issues and conduct investigations where necessary.
- Provide advice to managers across all policy and practice areas, for example on family friendly policies such as maternity, paternity, shared parental leave, carers leave, etc.
- Support the maintenance of existing policy documentation and make changes where applicable
- Proactively take responsibility for the adherence and implementation of HR policies
- Support line managers in the management of employees in probation, and where necessary extension cases
- Support line managers in performance management practices, objective setting and performance improvement plans (PIPs)
HR Analytics
- Report on HR analytics monthly and quarterly for the HR Manager, for example on headcount, sickness, recruitment analytics, staff turnover and remuneration reports.
Benefits and Payroll
- Support the HR Manager with reward strategies and implementation
- Prepare payroll changes each month for HR Manager sign off
- Assist the HR Manager with annual benchmark surveys
- Support the HR Manager in liaison with benefit providers
Talent Acquisition and onboarding
- Work with the HR team for efficient and accurate end-to-end recruitment in all areas across the Diocese.
- Work in liaison with the HR Administrator to coordinate and execute the Diocese recruitment processes to include working with recruitment agencies, posting job adverts, liaising with line managers for shortlisting, offers of employment to suitable candidates, and onboarding.
- Ensuring the new joiner inductions are organised and all documentation has been received and checked.
- In the absence of HR Administrator, produce and issue relevant documentation following promotions, job title changes, salary increases and ensure that HR records are updated accordingly by the HR administrator.
Learning & Development
- Identify learning needs and appropriate methods of meeting needs in the most cost-effective way.
- Support the HR Manager in the delivery of training as required, including annual conferences and line manager training.
- Ensures training requirements are met to fulfil and maintain health and safety requirements such as First Aid and Fire Safety.
- Ensures that refresher training is completed for existing employees in data protection, cyber security, health and safety, and EDI.
- Be a trusted advisor and coach to line managers on people related issues.
- Ensure all documentation is completed by employees who are supported in their further training and education by the Diocese, including a Further Education Support Agreement.
General
- Regular review of data integrity and updates to the HRIS including regular audits.
- Support the HR Manager to drive workforce planning, talent acquisition, and retention strategies
- Deal with queries from the HR inbox to ensure effective and prompt responses
- Involvement in HR projects and new initiatives as required
- Updating of HR intranet pages.
- Contribute to HR-related projects such as organisational change, restructures, and employee engagement initiatives.
- Keep up to date with developments in employment law and HR best practices.
- Support the HR Manager with volunteer management
- Undertake other reasonable tasks as requested by the HR Manager.
HR Advisor - Person Specification
Essential
- Understands the people practices, processes and approaches across the employee lifecycle including for example, recruiting people, conducting learning needs analysis, creating talent pools, developing people policies, analysing people data, managing grievances.
- Able to apply legal knowledge and judgment to people practices
- Able to demonstrate evidence-based practice in decision making
- Proven problem-solving ability
- Understands and interprets data and analytics and its usage, and can measure their impact and value
- Able to explore stakeholder needs and concerns using a range of methods
- Experience of managing change and different approaches
- Understands and can influence the organisation to develop and maintain a positive culture and healthy working environment.
- Able to think in a systemic way to align different elements of the organisations values, culture, structures, people policies and practices to maximise organisational performance
- Ability to manage multiple priorities in a fast-paced environment.
- High level of integrity and confidentiality.
- Proficient in HR systems and Microsoft Office Suite.
- Minimum CIPD Level 5 qualification
Desirable
- Working towards or holds CIPD Level 7 qualification
- Experience of change management
- Experience of working in the reward arena and adept at data analysis
- Experience in not-for-profit sector or public sector
- Experience supporting organisational change and employee engagement initiatives.
Applicant Information
Employee Benefits:
- 25 days annual leave (pro rata) plus bank holidays
- Contributory pension scheme
- Free life assurance
- Employee wellbeing programme
If you are inspired by the idea of working in a values-driven environment where your efforts will have a lasting impact, we would love to hear from you.
How to Apply:
Please submit your CV and a covering letter outlining your suitability and motivation for applying.
Closing date: Wednesday 3rd December at 23:59.
Early applications are encouraged as we reserve the right to close the advert prior to the deadline.
Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship.
We welcome applications from individuals who support the ethos and values of the Catholic Church. The Diocese of Portsmouth is an equal opportunities employer.
Interview Details
You will be notified shortly after the closing date, should we wish to progress your application and invite you to an interview.
Appointment
Any offer of employment to work at the Catholic Diocese of Portsmouth is conditional upon receipt of two satisfactory employment references, provision of relevant certification of qualifications held, and completion of pre-employment checks.
You must have a valid UK Right to Work, as the Catholic Diocese of Portsmouth does not offer UK Visa Sponsorship.
Bringing people closer to Jesus Christ through His Church



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.
At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.
You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.
In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.
Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
About Barnardo's
At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.
Benefits
- Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- 26 days annual leave plus bank holidays, increasing after 5 years service
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
- Service related sick pay from day 1
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
- Cycle2work scheme
- Interest free season ticket loans
- Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
- Free access to round the clock employee assistance program for advice and support
- Access to Barnardo's Corporate University
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an outstanding Philanthropy and Partnerships Manager (Maternity Cover) to secure and manage income from Corporate Trust and Foundations, Major Donors and Corporates. We are looking for an experienced and ambitious Philanthropy and Partnerships Manager to join our award-winning fundraising team as a maternity cover.
If this sounds like you, we’d love to hear from you.
At Hand in Hand, we help women beat the odds and succeed as entrepreneurs. The money they earn and the confidence they gain changes everything. Whole families and communities rise with them.
Since 2003, from Afghanistan to Zimbabwe, we’ve helped more than 5 million women launch small businesses that can stand the test of time. Some are smallholder farmers learning to stand up to climate change. Some are refugees starting a new life after running from conflict. Others are young women and girls with few opportunities, starting to dream – and plan – for the future.
Our members’ achievements (so far) include:
· 6.6 million new and improved enterprises
· 11.6 million new and improved jobs created.
· 6.3 million members mobilised.
· 29.1 million indirect beneficiaries (families) impacted.
· 300% Return on Investment
Hand in Hand International is based in Baker Street, central London, with a flexible working policy that includes work-from-home Mondays and Fridays. Our team works with partners throughout the global Hand in Hand network, specialising in fundraising, strategic and programmes advice, and donor relations.
The client requests no contact from agencies or media sales.
The Post-Diagnosis Support Programme Manager is a key role at ReMind UK, working across ReMind UK's departments to plan and co-ordinate the delivery of our post-diagnosis interventions. The role works in partnership with local organisations and groups across Bath and North East Somerset, to drive an insight-driven, fully evaluated programme of events and courses at the ReMind UK centre and in local venues. Working closely with ReMind UK's Head of Engagement, Project Co-Ordinator, Chief Executive Officer, and Volunteering and Engagement Coordinator, the post holder will lead on the annual planning, delivery and evaluation of interventions, project managing a small team of facilitators and volunteers and line managing the Project Co-ordinator.
The client requests no contact from agencies or media sales.
This is a leadership role within User Voice’s London team, managing two of our new flagship programmes focused on mentoring, volunteering, and community engagement for people with convictions. The Project Manager will lead the planning, delivery, and evaluation of these initiatives, ensuring they meet strategic objectives and deliver meaningful impact for participants and stakeholders.
This role is ideal for someone with lived experience of the criminal justice system who is ready to take the next step in their career or is already leading complex projects and managing teams and partnerships.
Key Responsibilities
- Lead the delivery of two new flagship programmes, ensuring high-quality outcomes and alignment with User Voice’s mission.
- Build and maintain relationships with prisons, probation services, community organizations, and research partners.
- Lead on the recruitment, training, and supervision of volunteers, ensuring their meaningful involvement in project delivery.
- Lead on data collection, analysis, and reporting to demonstrate impact and inform continuous improvement.
- Manage project budgets and resources effectively.
- Contribute to organizational learning and development, identifying opportunities for innovation and growth.
- Collaborate with other teams and contribute to wider User Voice initiatives as needed.
Person Specification
Essential:
- · Personal lived experience of the criminal justice system.
- · Proven experience in project management
- · Experience using project management tools and software
- · Strong communication and relationship-building skills.
- · Experience of supporting and coordinating groups of volunteers.
- · Experience of supporting and managing staff.
- · Ability to manage competing priorities and meet deadlines.
- · Commitment to equity, diversity, and inclusion.
- · A proactive, solutions-focused approach.
Desirable:
- · Experience of working with children, young adults or families affected by the justice system.
- · Knowledge of social research methods and data analysis.
- · Familiarity with the charity sector and/or criminal justice system.
Justice should heal as much as it punishes, creating safer communities for all.
The client requests no contact from agencies or media sales.
Mind in Croydon is seeking to recruit a full time Independent Mental Health Advocate (IMHA) to join our small, dedicated team of Independent Mental Health Advocates working to provide advocacy services to adults subjected to detention under the Mental Health Act in the London Borough of Croydon to ensure they understand, express and exercise their rights, and to enable them to access essential services. The advocacy team also provides Community Mental Health Advocacy for people who are informal patients in psychiatric hospital or living in the community and provides weekly advocacy service at two InMind Healthcare Group hospitals in Croydon.
This role is suitable for a fully qualified Independent Mental Health Advocate (IMHA) with a proven ability to support people under the Mental Health Act. We are not considering trainee positions at this time.
In December 2024 the team was awarded the Quality Performance Mark in Advocacy, a testament to their quality of service providing safe and life-changing support.
SALARY: £30,404 per annum
plus pension contributions (above 4% by salary sacrifice.
REPORTS TO: Advocate Service Manager
TERM: Permanent, subject to funding, full time (36 hours pw)
BASED AT: Bethlem Royal Hospital, Beckenham BR3 3BX. Advocates are also required to meet clients at different sites throughout Croydon and neighbouring boroughs.
This role supports hybrid working. Other flexible arrangements can be discussed however please note that specific flexible working arrangements such as staggered hours may not be feasible due to operational constraints set by the Hospital.
To apply, please submit an up-to-date copy of your CV and a cover letter no longer than 2 A4 pages, outlining your reasons for applying and demonstrating how you meet the criteria set out in the person specification.
Mind in Croydon is working to promote good mental health. It seeks to empower people to lead a full life as part of their local community.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Crisis Alternative Service in Havering.
Sounds great, what will I be doing?
An exciting opportunity has arisen to lead the development and operational delivery of the newly commissioned Havering Reset Hub, delivered in partnership with North East London NHS Foundation Trust. The Hub is a 365-day, out-of-hours crisis-alternative service offering a safe and supportive space for Havering residents aged 18+ who are experiencing or approaching mental health crisis or severe distress. Staff and volunteers provide compassionate support through assessments, safety planning, wellness and recovery action plans, and social prescribing, helping individuals navigate their challenges and access the right resources.
As Service Manager, you will drive the strategic growth and day-to-day operations of the Hub, ensuring high-quality service delivery aligned with contract requirements and organisational goals. You'll lead partnership development, performance monitoring, and reporting, while embedding co-production and equality strategies into the service. This role requires strong leadership, stake
holder engagement, and a commitment to continuous improvement to ensure the Hub remains responsive to community needs and integrated within the wider mental health pathway.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will bring substantial experience in managing services for individuals with mental health and complex needs, alongside a proven track record of leading diverse teams through all aspects of the employee lifecycle, including recruitment, supervision, performance management, and resolution of HR matters. You will have strong capabilities in service performance monitoring, maintaining high standards of care, and managing complex budgets effectively.
A deep understanding of mental health crisis management, safeguarding, and community care legislation is essential, as is experience working in partnership with statutory services, particularly the NHS. You'll be confident in developing and delivering support plans, promoting services to external stakeholders, and producing high-quality written reports. Proficiency in Microsoft Office and case management systems is required, along with the flexibility to work primarily out of hours, including evenings, weekends, and bank holidays, to support and oversee the delivery of the Havering Reset Hub.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
What You'll Do:
- Leadership Excellence: Lead, inspire, and effectively manage a team of professionals to deliver exceptional mental health support and interventions.
- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
- Collaborative Leadership: As a key representative, you will engage in external meetings, fostering vital partnerships with local mental health services, including primary and secondary mental health services in Swindon.
Why Join Us:
· Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.
· Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.
· Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.
Together, we can build a brighter, healthier future for Swindon. Your leadership can make all the difference.
Key Responsibilities
· Co-lead and develop your team in partnership with the Service Manager in delivering recovery-focused, high-quality, safe and person-centred care, delivering great outcomes for people using services.
· Informing the future direction and development of the Swindon Wellbeing Services including working closely with Directors and Commissioners internally and externally of the organisation.
· Champion innovation and co-lead the implementation of enhancements to services, and support the implementation of change, best practice and continuous improvement.
· Establish effective working relationships with key referrers including the Primary Care Networks and Secondary Care Services in your locality, facilitating meaningful two-way dialogue with key stakeholders.
· Understand and build upon local assets and resources, to enable holistic and flexible place-based support structures that are responsive to local needs.
· Ensure all staff are supported and developed through on-the-job coaching, individual supervision, group supervision and appraisals, identifying and promptly addressing learning and development needs.
· Produce regular outcome reports demonstrating the effectiveness of the service and highlighting gaps in provision.
· To be involved with the recruitment of new staff including participating on the interview panel and leading on the inductions of new Swindon staff.
· To oversee the recruitment of volunteers, including participating on the interview panel and leading the induction.
· The role will include being on call based on a rota system to provide support to staff in services across Swindon & Gloucestershire Mind when required.
· To attend meetings in relation to the Sanford House building and meetings relating to contracts.
· To conduct risk assessments in relation to service areas, ensuring the services are using the Mental Health Triage Scale effectively and appropriately
· To investigate any incidents reported by staff or people accessing services and follow up with recorded outcomes following S&G Mind policies and procedures
· To explore complaints made to the Swindon SBC wellbeing contract and follow the relevant procedures and policies.
· To undertake investigations in line with relevant policies e.g., complaints policy, HR investigations.
· To ensure all staff are assessing risk and that risk is managed appropriately in line with the persons needs and the policies/procedures of the service.
· To ensure that all lone working arrangements are in place and always followed.
· To act as the Safeguarding Lead for adults and children within the Swindon Wellbeing Service
· To act as the Health & Safety Officer within the Swindon Wellbeing Service.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Executive Manager
Full-time, Permanent
Salary: £45,981
Location: Farringdon, hybrid working, minimum 2 days on-site
MLC Partners are actively seeking a highly organised and proactive Executive Manager to provide exceptional support to the CEO and leadership team at a renowned, impactful and ambitious charity. Turn2us is a national charity tackling financial insecurity and its structural causes. Offering practical support and information to help everyone thrive, they’re working to change the systems and perceptions that cause financial insecurity across the UK.
If you have the knowledge and experience to ensure the smooth running of the CEOs office; the executive operations, governance and business support functions organisation-wide and you are passionate about this crucial cause - eradicating financial insecurity, then this could be the ideal opportunity to build your career in a charity dedicated to ensuring dignity and equity for all.
Key Responsibilities and Accountabilities
Executive Support to CEO:
- Assemble and prepare papers, being the main point of conduct for CEO key meetings.
- Coordinate, attend, take minutes, and track actions for the Organisational Leadership Team.
- Manage diary, project manage and carry out administration for the CEO.
- Coordinate, attend, take minutes, and track actions for the CEO.
- Follow up on actions from meetings on behalf of the CEO and Chair of EFH, ensuring timely completion.
- Draft correspondence, manage communications, and liaise with key stakeholders including government departments, Patrons’ offices, and external partners, ensuring appropriate professionalism.
Governance Liaison:
- Act as the primary liaison between the CEO and the Group Head of Governance, ensuring all governance-related matters are effectively managed by having weekly check ins with both the Chief Executive and Group Head of Governance, and keeping the Director of People, Culture & Governance informed about pertinent matters.
- Coordinate the preparation and distribution of governance papers and briefing documents for the CEO.
- Ensure timely submission of board and committee papers, ensuring accuracy and completeness.
- Support the CEO in governance-related activities, including regulatory compliance and strategic planning discussions.
- Work closely with the CEO, Director of Finance and Operations, and Property Consultant on property-related matters.
- Act as secretariat for relevant property committees including meeting scheduling, minute taking and tracking actions.
Business Support:
- Lead the induction of new Business Support team members, ensuring consistency in approach.
- Hold regular meetings with the Business Support team, inviting feedback and implementing improvements.
- Lead meetings with Business Support staff to share best practices and resolve operational challenges.
- Foster a positive and collaborative team environment.
- Lead and support the Business Support team, providing a backup service to teams across the organisation, ensuring tasks are carried out in a timely manner. Where there is insufficient capacity within the Business Support Team, this may mean sourcing a temp or outside agency.
Person Specification:
It’s 2025, no-one should be lying awake worrying about mounting bills. No child should be starting their school day cold and hungry. But the fact is, it’s happening, and we want to end it. With an ambitious strategy, we need a strong leader to work alongside the CEO and leadership team who can streamline operations and coordinate key business functions. Successful applicants will have previous experience providing executive support at a senior level with excellent organisational skills and the ability to manage multiple priorities.
You should have a sound understanding of governance processes, including board and committee administration, be an excellent communicator with the ability to draft high-quality correspondence. In addition, you will bring proven leadership experience, motivating and coordinating others, while demonstrating professionalism, discretion, and a commitment to equity, diversity, inclusion, and the values of Turn2us.
Essential Criteria:
- Significant experience in a high-level Executive Assistant or Business Support Management role.
- Strong knowledge of governance processes, including board and committee administration.
- Excellent organisational and project management skills, with the ability to manage multiple priorities.
- High-level written and verbal communication skills, with experience drafting formal correspondence and briefing papers.
- Strong leadership skills, with the ability to coordinate and motivate others.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with digital collaboration tools (e.g., Teams, SharePoint).
Skills:
- Substantial experience working in a senior administrative role or comparable work, highly organised, able to plan proactively and prioritise work, with excellent time management skills and the ability to deliver to a deadline under pressure within a context of competing demands
- Proficient in Microsoft Office suite (Outlook, Word, Excel and PowerPoint), CRM databases and virtual meeting products
- Ability to take a strategic approach, working across the organisation to suggest and implement processes and systems, creating business plans for new initiatives
- Understanding of Monitoring, Evaluation and Learning to support effective impact and continuous improvement, good project management and budgeting skills
- Demonstrable and highly developed interpersonal and communication skills both written and verbal with the ability to manage effective working relationships.
Knowledge:
- Understanding of safeguarding and safe working practices including Equity, Diversity, Inclusion and Belonging and its practical application
- Experience of organisation of meetings, travel arranging, diary management and email management
- Ability to take concise, accurate and efficiently produced minutes of meetings
- Line management experience and ability to motivate others
Attributes:
- Personal commitment to the work of Turn2us
- Resilience, good problem-solving skills
- Initiative/self-starter: able to operate independently and be a team worker.
- A continual improvement approach to yourself and to the work
- Tactful and diplomatic with emotional intelligence
How to Apply/Interview dates
To express your interest or request the full candidate briefing pack, please contact Tess at MLC directly or submit your application via the link provided.
We particularly welcome applications from individuals with lived experience of financial insecurity or those from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.
Closing date of applications: Friday 14th November
1st stage interviews: w/c 17th November
2nd stage interviews (face-to-face): w/c 24th November
Contract: Permanent
Salary: Grade 6 - £43,338 per annum
Hours: Full time – 37.5 hours per week
Location: Sheffield
Requests for part-time hours can be considered
Closing date: Wednesday 5th November 2025 at 11.30 pm
Do you have a good understanding of housing and homeless, along with leadership and management experience? Then join Shelter as a Service Manager and you could soon be playing a key role in standing up to the housing emergency in the Sheffield area.
About the role
You will be one of two Service Managers in Shelter Sheffield, reporting to the Strategic Lead, you will deputise for them when necessary and will lead on delivering our services, line-managing Team Leaders and designated functions. Your role will be to ensure that the service delivery meets high quality standards, is delivered safely and is contract compliant. Overseeing the monitoring and reporting of our work, you will have delegated financial responsibility and work closely with partners, commissioners, and other stakeholders in the city to ensure that our services are aligned and impactful.
You will also ensure that we are identifying and addressing the systemic housing issues as illustrated through clients’ presenting need. This is key role to link up Shelter’s national campaigning and policy work with local activity, to ensure that we co-produce our activities and involve people with lived experience fully in our work to make sure their needs are met.
About You
You have sound knowledge of homelessness, housing and related issues, with leadership skills and experiencing of supporting and managing teams. You can demonstrate experience of managing contracts, partnerships or services as well as budgets and are able to develop and sustain key relationships which benefit our local priorities for Sheffield. Experienced in change management, you will be able to analyse insight and evidence to manage and improve performance, as well as being able to work with policies relating to safeguarding, health and safety and data protection.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
Shelter Sheffield provide housing advice and support to people across the city with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and with multiple and complex needs. We take a holistic approach to help them deal with interrelated issues that can impact their ability to keep a home and help over 5000 people a year while also working to change the underlying systems that cause the housing emergency.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV along with a supporting statement which address the following points of the ‘About You’ section of the job description of no more than 350 words each.
- Working knowledge of homelessness, housing and related issues affecting local communities.
- Excellent leadership skills and experience of supporting and line managing staff
- Experience of managing and delivering contracts, partnerships or services
- Budgeting skills and experience of managing budgets and financial reports.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive mindset
You do not need to address the remaining points (5-9) in the About You section in your application. Any applications submitted without a supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 10 November 2025
Ref 7195
Save the Children UK has an exciting opportunity for a collaborative and influential retail leader with proven people-management and commercial experience to join us as our Store Manager in Belfast, where you will lead and inspire an established volunteer team to deliver exceptional retail standards, drive income, and create an inclusive community hub that reflects our brand and values.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Store Manager, you will lead the day-to-day operations of our busy Belfast store, overseeing a dynamic retail space and you'll grow an established team of around 25 dedicated volunteers. This is a fantastic opportunity to bring your energy, creativity, and leadership to one of our busiest shops, situated in a vibrant, high-footfall area south of the city — close to cafés, transport links, and other charity retailers.
You'll build strong relationships with volunteers, empowering them to take ownership and pride in their roles while ensuring the shop thrives both commercially and as a positive reflection of Save the Children in the community. With a keen eye for merchandising and a passion for people, you'll balance operational excellence with local engagement to drive performance and impact.
In this role, you will:
• Build, inspire and develop an engaged, motivated volunteer team — championing diversity, inclusion and community spirit.
• Oversee all aspects of shop operations, ensuring retail excellence, compliance and a best-in-class customer experience.
• Engage proactively with the local community to grow the shop's profile and strengthen Save the Children's presence in Belfast.
• Drive income and profit by analysing performance, maximising sales opportunities and implementing creative merchandising ideas.
• Create an inclusive, positive culture where everyone feels valued and empowered to contribute.
• Act as an ambassador for Save the Children UK, representing our brand values with professionalism and passion.
About you
To be successful, it is important that you have:
• Previous experience in management or team leadership — ideally in a busy or volunteer-led environment.
• Excellent people and communication skills, with the ability to build trust and foster collaboration across diverse teams.
• Strong commercial awareness and confidence working to financial and operational targets.
• A positive, energetic, and adaptable approach, with a focus on problem-solving and community engagement.
• Good IT literacy and comfort using digital systems to manage operations, volunteers, and reporting.
• A genuine passion for Save the Children's mission and a commitment to our values of inclusivity, collaboration, and integrity.
• Commitment to Save the Children's vision, mission and values.
Previous retail management experience is desirable, but not essential. If you have the drive, empathy, and leadership qualities, we'll support you to succeed.
To learn more about the position, please review the How Our Shops Operate and Job Description on our website.
Ways of Working: This role will be based on-site in the Botanic Avenue, Belfast shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working.
Our benefits package is extensive and generous, including:
• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.
• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
• Pension & Life Assurance – Secure your future with excellent contributions.
• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
• Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Philanthropy Manager to join a leading national charity. This is a full-time, permanent role within the Philanthropy & Partnerships team, focused on cultivating and stewarding relationships with high-net-worth individuals and major donors to maximise income in support of the organisation’s vital work.
Key responsibilities of the role:
- Develop and deliver compelling research proposals, engagement opportunities, and stewardship plans for donors
- Manage and grow a portfolio of high-value supporters, ensuring strong and lasting relationships
- Identify new prospects and secure significant gifts through proactive cultivation and engagement
- Plan and deliver bespoke donor events, visits, and meetings to strengthen supporter connections
- Produce high-quality proposals, briefings, and stewardship materials that inspire confidence and investment
- Collaborate with colleagues across teams to identify funding opportunities and package them for donor support
- Monitor performance against income targets, preparing reports and forecasts for senior management
- Stay informed on trends and best practices in philanthropy fundraising
- Undertake any other duties as reasonably required to support the fundraising function
Ideal candidate profile:
- Proven experience in major donor or high-value fundraising, with a strong track record of securing significant gifts
- Excellent relationship management skills, with the ability to engage confidently with donors, trustees, and senior stakeholders
- Outstanding written and verbal communication skills, able to craft persuasive proposals and impact reports
- Confident networker with the ability to identify and cultivate new prospects
- Highly organised, able to manage multiple relationships and projects simultaneously
- Results-driven, motivated, and methodical in managing a busy workload
- A collaborative team player who shares a passion for driving social impact
Location: Central London
Salary: £40,000
Working hours: Full-time, 35 hours per week
Working pattern: Hybrid, 3 days per week on-site
Contract: Permanent
This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opport
Are you an experienced manager with a passion for mentoring and leading others and providing an excellent service?
There’s never been a more important time to join Citizens Advice as an Advice Supervisor. With the soaring cost of living, individuals and families are struggling to make ends meet, and we’re experiencing record-breaking demand for our services.
As an Advice Team Manager at Citizens Advice South West Surrey, you will lead a team of paid staff and volunteers to deliver high-quality advice services across multiple locations. You will ensure services meet performance targets, funder requirements, and quality standards. Your leadership will drive service development, maintain operational excellence, and champion staff wellbeing and safeguarding.
If you’re a natural leader committed to helping others, this is a unique opportunity to be part of team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.
To download the full role description please go to our website via the apply button.
Deadline for this role is 9am Monday 10 November 2025
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set is delighted to partner with a leading membership association in their search for a Campaign Project Manager for an initial 3-month contract, with strong potential to extend to 12 months.
In this key role, you’ll manage the end-to-end delivery of high-profile, multi-stakeholder advertising campaigns, ensuring projects run smoothly, meet deadlines, and achieve strategic goals.
You’ll work closely with internal teams and external partners, leading multiple workstreams and ensuring communication and coordination across all stakeholders.
Key Responsibilities
- Define project scope, objectives, and deliverables with key stakeholders (focus on 2026 campaign planning).
- Develop and manage detailed project plans, timelines, and resources across multiple workstreams.
- Lead stakeholder meetings, track progress, and ensure alignment throughout delivery.
- Oversee budgets alongside the budget owner, ensuring projects stay on track and within scope.
- Provide regular updates and reports to senior management and key stakeholders.
- Maintain high-quality standards and accurate documentation across all project materials.
About You
- Proven experience as a Project Manager (or similar) within marketing or communications background.
- 2–4 years’ project management or coordination experience.
- Exceptional organisational skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Collaborative, proactive, and adaptable approach to stakeholder management.
- Confident using Microsoft 365 (Word, Excel, PowerPoint, Outlook).
What’s on Offer
- Initial 3-month contract with strong likelihood of extension to 12 months.
- Salary: £55,000–£65,000 (pro rata).
- Hybrid working: 2–3 days per week in the Central London office.
- Immediate start
How to Apply
Click the ‘Apply Now’ button on our website and upload your CV. Please highlight your suitability for the role and your motivation for applying.
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.



