6 Reception jobs in Hammersmith, Greater London

Join Only Connect as a Receptionist, welcoming our King’s Cross co-working community and keeping the space running smoothly. Use your people skills and eye for detail to support a charity helping people build crime-free lives.

The Mission

Only Connect supports people in the criminal justice system to live crime-free lives. We believe lasting change grows through trusting relationships, personal responsibility and a sense of belonging. Our work combines a commitment to each person with practical support to build a stable family and working life.

The Story So Far

Founded in 2006, Only Connect began with theatre productions in London prisons and developed its work with people leaving custody and their families. That experience shaped our belief in sustained relationships as the foundation of rehabilitation. Today, a small team works in prisons and the community, putting this philosophy into practice. Our home at 32 Cubitt Street also houses a co-working space, generating income to support the charity’s mission.

The Co-working Space

Based in a characterful Grade II listed building near King’s Cross, our co-working space offers flexible desks, meeting rooms and event facilities. We aim to provide an affordable, welcoming place where tenants can work productively and feel part of a community. All profits support Only Connect’s charitable work.

Context & Purpose of the Role

Reporting to the Business Development Manager, the Receptionist will provide a friendly welcome and help keep the co-working space running smoothly. You will prepare the building and meeting rooms, support tenants, handle enquiries and bookings, and coordinate everyday practical needs with colleagues. Alongside these priorities, you will monitor shared inboxes and help caseworkers process referrals, bringing care and accuracy to the charity’s administration.

Key Responsibilities

• Reception and welcome: Provide a warm, professional welcome to occupants, visitors and contractors. Manage arrivals, sign-in, telephone calls and front-desk enquiries, answering routine questions and directing people to colleagues as appropriate.
• Building opening or closure: Open or close the building securely, completing agreed fire, security and readiness checks. Follow established procedures, report concerns promptly and ensure the premises are ready for use or secured at the end of the day.
• Shared spaces and meeting rooms: Keep reception, communal areas and meeting rooms welcoming, orderly and ready for use. Prepare rooms for bookings and events, checking furniture, lighting, heating, ventilation and refreshments, and reset spaces afterwards. Monitor supplies, arrange replenishment through agreed processes and liaise with cleaners over routine requirements.
• Co-working enquiries and bookings: Respond to enquiries, conduct viewings and explain co-working packages and facilities. Process bookings, maintain accurate booking information and coordinate arrangements with colleagues. Work with the Business Development Manager to follow up with prospective tenants and support renewals.
• Tenant support: Welcome and onboard new tenants, providing an introduction to the building, facilities and working arrangements. Build constructive relationships with the co-working community, respond to everyday requests and work with the Business Development Manager to resolve concerns and complaints.
• Maintenance and contractor coordination: Identify and report faults, maintenance needs and safety concerns to the Operations Manager. Coordinate contractor visits as directed, arranging access and communicating relevant information to occupants and colleagues. Follow agreed procedures, referring maintenance decisions and compliance matters to the Operations Manager.
• Payments and transaction records: Handle cash and contactless payments accurately and securely, issue receipts and maintain clear transaction records in accordance with agreed procedures. As competence develops and responsibilities are agreed, support invoicing, payment follow-up, refunds and reconciliation.
• Correspondence and shared inboxes: Monitor the organisation’s info@ and referral@ inboxes during working hours, acknowledge correspondence and answer routine enquiries clearly and professionally. Direct messages requiring specialist input or decisions to the appropriate colleague, highlighting urgent matters promptly.
• Referral administration: Support caseworkers with the accurate processing of referrals to Only Connect. Check information for completeness and, in coordination with caseworkers, request missing details, create records in the Member Database and upload available documents. Handle personal information confidentially and refer questions of suitability, risk and safeguarding to caseworkers.
• Social media and promotion: Support the promotion of the co-working space by planning and proposing posts, preparing content and developing campaigns with the Business Development Manager and colleagues. Publish agreed content, respond to routine enquiries and feedback, and contribute to the charity’s wider social media activity where required.
• Service monitoring and improvement: Maintain accurate information on enquiries, bookings and occupant feedback. Share observations with the Business Development Manager to help identify recurring issues, understand occupants’ needs and improve the co-working service.
• Team and event support: Work closely with the Business Development Manager, Operations Manager and wider team, providing clear handovers on outstanding enquiries, bookings and building matters. Participate in relevant team meetings and support the practical preparation and hosting of meetings and events.
• Other duties: Undertake other reasonable duties consistent with the role, as agreed with the line manager.