Records management project lead jobs in clem attlee court, greater london
Senior Marketing Manager for Mighty Hikes
1 year fixed-term contract (secondment cover)
34.5 hours per week
Location: Hybrid between home and our London, Shipley or Glasgow office
Salary: £42,800 – £47,800 per annum
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Each year we recruit thousands of people to take part in the Macmillan Mighty Hikes, a sector-leading series of hiking events across the UK that have raised over £70m for people living with cancer.
We’re looking for an experienced marketing manager with a passion for project management to oversee the development and delivery of our multi-channel marketing campaign, supported by our media agency.
Do you enjoy working with multiple stakeholders to develop exciting new initiatives? Are you committed to driving value and optimising performance? Do you like analysing data and insights to find answers? If you answered yes to any of these, this could be the role for you!
About the role:
This role is responsible for the development and delivery of our multi-channel media campaign in collaboration with our media agency Zenith, the conception of our creative campaign and management of internal stakeholders to maximise promotional opportunities.
A typical week in this role might involve:
- Overseeing the delivery of project plan tasks across different stakeholders, to make sure everyone is meeting set KPIs and working to deadline
- Managing our relationship with the media agency, monitoring channel performance to make optimisations
- Working with creative agencies to brief and produce assets, using audience insights, that will inspire people to sign up for a Mighty Hike
- Managing expenditure budgets to ensure spend is tracking accurately against different media plans and suppliers
- Using data to report on performance and identify opportunities to drive growth and test new activations
- Leading on meetings with internal and external stakeholders to present the Mighty Hikes and inspire high levels of engagement and support
This role does require weekend work (although not at your desk) as you’ll be out and about cheering on our participants. A full UK driver’s license is preferred and a willingness to drive a van is a bonus. You will be compensated for your weekend work with days in lieu.
All candidates are subject to a criminal record check for this role. This cost will be covered by Macmillan and all enhancements must be declared prior to the check.
About you:
We are looking for an experienced marketing manager with a passion for project management, strong account management skills and a creative eye.
- Marketing skills: experience delivering multi-channel marketing campaigns across paid, owned and earned with a particular focus on digital channels
- Results-focussed: ability to analyse data to report on performance and make decisions for optimisation
- Project management and leadership: experience in leading individuals or teams to deliver a project, setting clear goals and delegating tasks effectively
- Financial skills: proven track-record of hitting financial targets and managing expenditure budgets
- Creativity: has a passion for social first creative and delivering engaging content across different mediums
- Communication: an ability to communicate clearly with a range of different people, with confidence to influence and negotiate to drive projects forwards, as needed
- Relationship management: an ability to build positive relationships with colleagues and external partners, which enable productive collaboration on projects
Please note, the internal job title for this role is Senior Challenge Events Programme Manager.
About our benefits
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Thursday 4 September 2025 at 23:59.
1st interviews w/c 15 September 2025.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So that we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
At Makani, we are passionate about working with women seeking sanctuary to overcome trauma, fight for rights, and to transform lives and the world around us. Our vision is a world of freedom, equality and dignity for all refugee women and girls.
WHAT WE DO
We work in Lebanon with Syrian and Palestinian women, and in the UK with women from all over the world.
Our arts projects include theatre and craft therapy, filmmaking and feminist embroidery. We also facilitate access to training, education and income generation opportunities, and run workshops on parenting support and on women’s rights in a context of rights for all.
Our flagship Oshana project provides refugee women in Lebanon with a dignified income, a supportive community, and a creative outlet for trauma through embroidery and crochet - and has built a reputation for beautiful design and impeccable craftsmanship.
We are a young but ambitious organisation that is transforming the lives of hundreds of refugee women and their families in Lebanon, and dozens in the UK. We have rapidly grown over the past three years, with an accompanying increase in income.
WHO WE ARE
Makani was founded in 2022 and officially registered as a charity in June 2024. One of our co-founders has her own lived experience of displacement; both have worked for many years supporting women who have been forced to leave their homes.
We now have two staff in the UK and four in Lebanon. We work from home with occasional meetings in London for UK-based staff. As Finance and Administration Manager, you will join us as our seventh staff member, a key member of the team.
As a charity with a strong emphasis on mental health, we foster a supportive and inclusive working environment. We are friendly and flexible. Our team members enjoy working with Makani because we care about each other and are passionate about what we do.
Makani means ‘my place’ in Arabic. We gave this name to our charity as we want to create a space which women who have been forced to leave their homes, or who have felt dispossessed by society, can call their own. Could Makani be your place too?
THE ROLE
We are looking for an experienced and dedicated Finance and Administration Manager to lead on developing and maintaining our financial and organisational systems, enabling Makani to increase our impact on the lives of refugee women.
Position: Finance and Administration Manager
Contract type: Permanent - but also open to applications on a consultant basis
Responsible to: Director of Operations
Location: Home-based, with occasional meetings in London (transport costs covered)
Hours: 20 hours per week, core hours to be agreed upon appointment, flexitime-friendly
Salary: £35,000 per annum pro rata (£20,000 for the 20 hour week)
Annual leave and benefits:
28 days annual leave pro rata (not including bank holidays)
Company pension with matched contributions of at least 3% after probation passed.
KEY ROLE RESPONSIBILITIES
Finance
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Work with the Executive team to set and monitor annual budgets
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Record all financial transactions using accounting software (Xero)
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Record and track multiple restricted and unrestricted grants from a range of donors
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Prepare and present quarterly management accounts for the Board
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Prepare end-of-year accounts
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Oversee payroll and ensure timely invoice payments
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Ensure the charity complies with the financial requirements of the Charity Commission, HMRC and other bodies
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Develop and maintain financial procedures and internal controls
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Liaise with external accountants or auditors for the preparation of annual accounts and statutory reporting
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Monitor cash flow and support the Director of Operations in maintaining financial sustainability
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Work with colleagues to prepare budgets and financial reports for funders
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Contribute to development of funding bids, with Executive Team.
Administration & HR
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Support the board and senior staff to maintain and update charity policies (safeguarding, finance, HR, etc.)
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Support the board to develop HR processes to ensure legal compliance
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Organise and minute quarterly trustee meetings
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Book travel and support with other logistics as needed
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Other administrative tasks as relevant and appropriate
ROLE REQUIREMENTS
You will have:
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Proven experience in charity financial management, including restricted/unrestricted funding
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Familiarity with or willingness to learn Xero accounting software
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Familiarity with UK charity accounting and reporting standards
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Strong organisational and administrative skills
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Ability to work independently and remotely and to communicate well in a small team
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Understanding of good HR policies and practice for small charities
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Understanding of or willingness to learn about other key areas of compliance such as data protection
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Commitment to Makani’s mission and our feminist and anti-racist values
And it's desirable but not essential that you have:
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Experience of preparing funding bids and financial reporting to funders
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Experience of working in a charity with some overseas operations
TO APPLY
To apply, click the CharityJob Apply button below.
You’ll be asked to submit a CV and a cover letter outlining your experience and suitability for the role.
- CV - no more than two sides A4.
- Cover letter outlining your experience and suitability for the role - no more than two sides A4.
First-round interviews will take place in the week commencing 29 September; final interviews may take place after that if required.
Closing date: 18:00 on 19 September 2025
Makani is an equal opportunity employer. We encourage candidates of all backgrounds to apply.
CV - no more than two sides A4.
Cover letter outlining your experience and suitability for the role - no more than two sides A4.
Applications without a cover letter will not be considered.
Our mission is to work with refugee women to overcome trauma, fight for rights, and to transform lives and the world around us.




Senior Stewardship Manager for Mighty Hikes
1 year fixed-term contract (career break cover)
34.5 hours per week
Location: Hybrid between home and our London, Shipley or Glasgow office
Salary: £42,800 – £47,800 per annum
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Each year we recruit thousands of people to take part in the Macmillan Mighty Hikes, a sector-leading series of hiking events across the UK that have raised over £70m for people living with cancer.
We’re looking for an experienced and results-driven stewardship manager with excellent project management skills to oversee the delivery and development of our multi-channel stewardship campaign, registration platform and website for the 2026 series.
Do you enjoy working with multiple stakeholders to progress new initiatives? Are you committed to driving value and optimising performance? Do you like analysing data and insights to find answers? If you answered yes to any of these, this could be the role for you!
About the role
This role is responsible for leading our Programme Manager and Officer to plan, build and optimise our multi-channel stewardship journey – covering email, outbound calling, SMS and direct mail. You will also work in close collaboration with our Product and Digital teams to manage and develop our website and registration platform.
A typical week in this role might involve:
- Overseeing the delivery of project plan tasks across different stakeholders, to make sure everyone is meeting set KPIs and working to deadline
- Managing our relationship with our registration platform provider, using data and insight to identify improvement
- Working with creative agencies to brief and produce assets, using audience insights, that will inspire people to fundraise for their Mighty Hike
- Managing expenditure budgets to ensure spend is tracking accurately against different suppliers
- Using JustGiving data to report on fundraising performance and identify opportunities to drive growth and test new activations
- Leading on meetings with internal and external stakeholders to present the Mighty Hikes and inspire high levels of engagement and support
This role does require weekend work (although not at your desk) as you’ll be out and about cheering on our participants. A full UK driver’s license is preferred and a willingness to drive a van is a bonus. You will be compensated for your weekend work with days in lieu.
All candidates are subject to a criminal record check for this role. This cost will be covered by Macmillan and all enhancements must be declared prior to the check.
About you
We are looking for an experienced stewardship manager with a passion for project management, strong account management skills and understanding of digital optimisation.
- Stewardship skills: experience delivering multi-channel stewardship campaigns with personalisation based on customer segments
- Digital skills: experience with website management and a strong understanding of digital optimisation and SEO
- Financial skills: proven track-record of hitting financial targets and managing expenditure budgets
- Results-focussed: ability to analyse data to report on performance and make decisions for optimisation
- Project management and leadership: experience in leading individuals or teams to deliver a project, setting clear goals and delegating tasks effectively
- Communication: an ability to communicate clearly with a range of different people, with confidence to influence and negotiate to drive projects forwards, as needed
- Relationship management: an ability to build positive relationships with colleagues and external partners, which enable productive collaboration on projects
Please note, the internal job title for this role is Senior Challenge Events Programme Manager.
About our benefits
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Thursday 4 September 2025 at 23:59.
1st interviews w/c 15 September 2025.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So that we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
About the role:
We are seeking a talented and meticulous Accountant to join our growing Finance team, playing a vital role in supporting Single Homeless Project's (SHP’s) mission to transform the lives of people experiencing homelessness in London. As the organisation continues to expand and diversify, this is an exciting opportunity to ensure our financial systems remain robust, efficient and capable of supporting the vital services we deliver.
In this role, you will take ownership of maintaining accurate accounting records and shaping processes that improve the way we work. You will lead on setting service charges across our schemes, manage and update financial data within the rents system, and oversee complex reconciliations across balance sheet control accounts and bank statements. Working closely with colleagues across the organisation, you will bring clarity and insight to financial information, helping teams to make better decisions that directly impact the lives of our clients.
This is a role where your skills will grow alongside SHP’s ambition. For an experienced accountant with strong knowledge of service charge setting, a passion for working with data and an ability to communicate financial information clearly, it offers the chance to develop your career while making a tangible difference. By joining us, you will not only strengthen your expertise but also play a key part in driving SHP forward and ensuring we can continue to create lasting change for homeless Londoners.
About you:
- Part-qualified (CCAB) accountant, working towards full qualification, with demonstrable experience across all core accounting functions.
- Strong background in preparing statutory accounts, meeting year-end timetables, and applying FRS 102 (with knowledge of Charity SORP 2015 desirable).
- Experienced in rent accounting systems within a social housing setting.
- Proven ability to manage staff, lead teams, and foster a culture of high performance and continuous improvement.
- Skilled in producing clear, accurate reports with both statistical and financial insights.
- Excellent communicator with strong organisational skills, able to collaborate effectively across disciplines and meet tight deadlines.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Friday 29th August at midnight
Interview date: Monday 8th and Wednesday 10th September online via Microsoft Teams
This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our team as the Head of Strategic Partnerships
Location:
Remote working with some travel relating to donor stewardship and for team meetings
Salary:
£68,000 per annum plus benefits
Hour:
Full time, 37.5 hours per week
Contract:
Permanent
Are you a strategic, creative fundraiser who wants to make a real impact?
Do you thrive in entrepreneurial environments where your ideas can shape the future?
Do you believe everyone deserves the opportunity to live their best life, regardless of disability or difference?
At SeeAbility, we’re looking for someone like you to lead our high-value fundraising efforts and help us build a more inclusive society.
Your Role
As Head of Strategic Partnerships, you will play a pivotal role in driving income growth and building long-term relationships with corporates, major donors, trusts, and foundations. You will lead with vision and deliver with purpose—developing compelling proposals, cultivating partnerships, and inspiring support for our mission.
You’ll work closely with the Executive Director of Development and a small, passionate team, combining strategic oversight with hands-on delivery. This is your chance to help shape projects from the ground up and see the direct impact of your work.
Your Responsibilities
Lead and Inspire
- Strategic Leadership: Develop and implement a strategy to grow income from corporates, trusts, foundations, statutory bodies, and major donors.
- Corporate Partnerships: Focus on acquiring new corporate partners to build a strong pipeline and increase income.
- Support Other Fundraising Leads: Assist Trusts and Philanthropy leads in building relationships with funders using research and insight.
- Relationship Building: Cultivate and steward partnerships to exceed expectations.
- Collaboration: Work with senior leaders, trustees, and stakeholders to identify and develop strategic fundraising opportunities.
- Networking: Engage with the CEO and trustees to leverage their networks for partnership growth.
- Team Contribution: Actively participate in leadership and departmental management to support the overall fundraising strategy.
- Event Support: Help plan and deliver impactful stewardship and special events.
Manage and Nurture
- Team Management: Line manage key fundraising staff, ensuring they have the support and resources needed.
- Performance Tools: Develop KPIs and pipeline tools for effective budgeting and forecasting.
- Monitoring & Reporting: Track performance indicators, identify risks, and ensure timely corrective actions.
- Culture Building: Promote creativity, innovation, and high performance within the fundraising team.
- Cross-Team Support: Contribute to broader fundraising and marketing activities as needed.
Other Responsibilities
- Database Management: Ensure all fundraising communications and actions are properly recorded.
- Governance & Compliance: Maintain strong governance and adhere to fundraising regulations and policies.
- Trend Monitoring: Stay informed on fundraising trends and opportunities.
- Deputising: Step in for the Director of Development when required.
- Health & Safety: Support a safe working environment by following health and safety policies.
- Cross-Department Collaboration: Work effectively with other departments and locations.
- Confidentiality: Handle sensitive information appropriately and maintain confidentiality.
**Please check the Job description for extensive details
About Us
Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK having pioneered specialist support across multiple generations since 1799!
We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people with a disability to find paid employment for the very first time.
SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.
**Please kindly upload a cover letter along with your CV for us to consider your application
Why we work for us?
Your development and appreciation
- Annual excellence awards
- Long service awards every 5 years and recognition
- Development Discussions: Opportunity to discuss your progress and your future
- Leadership development academy for the next steps in your career
Your work-life balance
- 33 days holiday (incl. bank holidays), increasing to 41 days with long service (1 extra day for each year of service)
- Life events: Time off when you need it most
- 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years
- Buy or sell annual leave scheme
- Enhanced Family-Friendly Pay
- Paid Fertility Leave
- Carers Leave available
Your money goes further
- £500 monthly bonus scheme for two lucky colleagues
- Eligible for Blue Light Card discounts
- Discounts and cashback at hundreds of shops, restaurants and activities
- Access to Tickets for Good
- Pay reviews and commitment to pay competitive rates
- Employer contributory pension scheme: Support and tools to help you make the right decisions about your future
- Paid DBS and renewals
- Season ticket loans
- Advance Pay/Savings scheme using WageStream app
Your wellbeing counts
- Cycle to Work scheme
- Life assurance of 2x annual salary
- Free 24/7 employee assistance programme for advice and support
- Free eye test
- Discounted Gym Membership
- Dedicated in house Wellbeing Coach for your team
Safer Recruitment
SeeAbility is committed to safe and fair recruitment practices, safeguarding and protecting those who we support. It is a condition of employment that perspective employees will be subject to DBS Checks, Right to Work, Health Declarations, and References are part of the onboarding process to ensure safety and compliance accordance to Care Quality Commissions requirements .These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.
Diversity
- SeeAbility is committed to diversity, equity, and inclusion.
- Welcomes applications from all identities, including those with disabilities or neurodivergent conditions.
- Reasonable adjustments are available throughout the recruitment process.
- In some cases, roles may be exempt under Equality Act 2010 (Schedule 9, Part 1) due to genuine occupational requirements.
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,

The client requests no contact from agencies or media sales.
Do you have a track record of producing top quality research and policy analysis? Do you have a detailed understanding of health policy and its political context? Are you motivated to help shape future work and play a key role leading research that will have significant impact at both a local and national level?
The Nuffield Trust is looking for someone capable of leading projects across a range of topics within health and care; someone who will be an energetic, inspiring presence in the team. You will have strong critical appraisal skills, with excellent written and verbal communication skills. You will have the ability to analyse policy documents, grey literature and official reports related to specific policy areas.
In this role, you will be responsible for a mix of short- and long-term projects, including in-house research and policy analysis and reactive work. You will be expected to develop and lead research projects, including leading funding bids, and you will work with a range of stakeholders, including funders and academic partners. You will have strong quantitative skills, and you may have qualitative research experience too. Expertise in workforce research is desirable but not essential.
We’d really like to meet you if you have:
- Experience of designing and leading mixed methods research
- Advanced quantitative research skills and excellent analytical and critical appraisal skills
- Detailed knowledge and understanding of health policy in the UK
- Excellent and versatile writing skills, and the ability communicate effectively to a range of audiences
- A track record of leading research and analysis aimed at influencing policy.
About us
The Nuffield Trust is an independent health think tank. We aim to improve the quality of health care and health policy in the UK by providing evidence-based research and policy analysis and informing and generating debate.
We want to help achieve a high-quality health and social care system that improves the health and care of people in the UK.
We set out to do this by:
- Improving the evidence base that leads to better care by undertaking rigorous applied research and policy analysis.
- Using our independence to provide expert commentary, analysis and scrutiny of policy and practice.
- Bringing together policy-makers, practitioners and others to develop solutions to the challenges facing the health and social care system.
Benefits
The Trust offers a competitive benefits package including a defined contribution pension scheme (with 14% employer contribution), death in service insurance, and an Employee Assistance Programme. Eligible employees also have access to a number of other benefits including interest-free travel loans, a cycle to work scheme, and enhanced carers, maternity, paternity and parental leave and pay. We operate a hybrid working policy (minimum 40-50% in-office working) and flexible start/finish times around core hours of 10am to 3pm.
Annual leave is 28 days per year. This rises to 30 days per year on completion of 5 years’ service with the Trust. All Annual leave is calculated pro rata for part time positions.
The Trust also encourages personal development and training programmes for all employees.
How to apply
To apply for the role, please download a copy of the Candidate Brief and follow the instructions on pages 10/11.
When preparing your answers to the application questions, please bear the following in mind with respect to the use of AI. The Nuffield Trust values authenticity and wants to understand your unique experiences, perspective, and personality. We acknowledge that AI can be used to refine responses, but this should not replace your own critical thinking. It is your unique insights and experiences that will make your application stand out.
Equal opportunities
The Nuffield Trust is committed to being an equal opportunities employer. We wish to ensure that all applicants are treated fairly and appointed solely on their suitability for the post irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
The diversity monitoring questions in the application form are optional and will not be shared with the selection panel. The selection panel will only have access to your CV and your responses to the application questions.
Final points
Offers of employment will be conditional upon the receipt of two satisfactory references. Applicants must also have the right to work in the UK. For further information please visit the UKVI website.
Strictly no agencies.
Evidence for better health care
The client requests no contact from agencies or media sales.
Supporter Acquisition Manager
Location: London (near Charing Cross) - Hybrid working (Tuesdays and Thursdays in the office)
Salary: £45,000-£48,000
Contract: Full-time, permanent
Hours: 37.5 hours per week
Grade: Professional Level 3
Application: Please send your CV to Philippa at Charity People
About The Charity
Over 1.1 billion people live with vision loss globally. Yet for 90% of them, this could have been prevented or treated. Our client is working to change this injustice by delivering sight-saving treatment, training the next generation of eye health professionals, and driving scientific breakthroughs.
The Role
As Supporter Acquisition Manager, you'll play a pivotal role in growing our individual giving programme. You'll lead on the recruitment of new supporters across a range of fundraising products and channels, both online and offline. You'll help shape and deliver multi-channel campaigns that drive income and engagement.
This is a fantastic opportunity for a data-driven, creative, and strategic fundraiser with a passion for delivering impactful campaigns and building strong relationships.
Key Responsibilities
Strategy & Planning
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Develop and deliver a long-term supporter acquisition strategy aligned with organisational goals.
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Lead on acquisition budgeting, forecasting, and ROI modelling.
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Establish KPIs and report on campaign performance.
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Collaborate on integrated campaign planning across paid, owned, and earned media.
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Manage supplier tendering and contract negotiations.
Campaign Management
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Oversee creative development and production for acquisition campaigns.
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Work closely with the Content Producer to ensure compelling content.
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Monitor and optimise campaign performance with internal and external partners.
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Manage supplier relationships and ensure high-quality delivery.
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Train fundraising staff to represent The Charity effectively.
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Collaborate with the Data & Insight Manager to inform targeting and segmentation.
Collaboration & Innovation
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Build relationships with global fundraising colleagues.
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Contribute to innovation and product development.
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Support digital transformation and website optimisation.
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Work with the Relationships and Partnerships team to develop donor pathways.
About You
You'll bring significant experience in managing large-scale supporter or customer acquisition budgets, with a deep understanding of direct and digital fundraising principles. Your track record includes delivering integrated acquisition campaigns across diverse audiences, overseeing creative development, and managing supplier relationships. You're confident in end-to-end project management, from campaign setup to evaluation, and well-versed in data compliance and working within regulatory frameworks.
Ideally, you'll also have experience in innovation and product development, and an understanding of international development issues. Personally, you're a results-driven and empathetic leader, known for building strong relationships and communicating effectively. You're curious, analytical, and resilient, with a collaborative and proactive working style. You demonstrate cultural sensitivity, align with The Charity's values, and are willing to travel internationally and work occasional evenings when required.
To Apply
Share a copy of your CV with Philippa at Charity People and if your profile matches what our client is looking for, we will be in touch with further details.
Job Title: Communications and Campaigns Manager
Reporting to – Chief Executive
This is a permanent full-time role, home based with regular UK wide travel
Salary - £29,000 - £32,000 dependant on experience
Closing Date – midnight 5th September 2025
The Role
This is a key role supporting the NFF team to amplify the experience of flooded people and the work of the National Flood Forum. We’re looking for a proactive and people-focused Communications & Campaigns Manager to join our team. The successful applicant will develop and deliver national campaigns, ensure our messages reach the right audiences and manage activity across multiple platforms. The vision and creativity to tell powerful stories about flooding and its devastating impact on individuals, communities and economies is essential, as is the ability to manage internal and external stakeholders with tact, sensitivity and authority.
Responsibilities
Strategic Communications & Storytelling
· Translating community activity and project work into compelling stories and campaigns that amplify the voices of those affected by flooding.
· Contributing creative ideas to increase awareness of an organisation’s work and impact.
· Tailoring messaging to diverse audiences including policymakers, partners, media, and communities.
Campaigns & Public Engagement
· Developing and delivering successful multi-channel communications campaigns Evaluating campaign and communications effectiveness and reach
· Organising, planning and supporting online and in person events.
Content Creation & Digital Media
· Creating engaging digital and written content, including newsletters, blogs, website content, case studies, and social media posts.
· Supporting the development of the NFF’s website
· Driving integrated campaign work aligning digital, press, and stakeholder communications.
· Identifying and exploiting external opportunities to promote the NFF and its important work.
· Creating a bank of case studies to highlight the issues flooded people face.
Media & External Relations
· Cultivating productive relationships with the media and creating compelling media materials including press releases and case studies
· Building strong relationships with community flood groups to support them to share their stories in the media.
· Monitoring media coverage and leveraging media opportunities aligned with NFF’s mission.
Internal Communications & Capacity Building
· Production of our internal communications and supporting staff with templates, messaging guidance, and digital tools.
· Production and distribution of our internal newsletter, gathering updates and impact stories from teams and regional staff.
· Supporting staff and volunteers with communications training and briefings to build confidence and skills.
Knowledge Management & Brand Consistency
· Keeping internal communication and campaign assets up to date.
· Using insights from staff and communities to improve communication tools and templates.
· Working to ensure consistent branding and accessibility across all channels.
Skills & Knowledge
- Communication: Proven ability to write effectively for diverse audiences, including media, online platforms, political stakeholders, and internal teams. Skilled in building and maintaining strong relationships.
- Strategy: A track record of developing and delivering highly effective communications strategy and leading proactive and reactive engagement across a range of issues
- Storytelling: Outstanding storytelling skills that vividly bring to life the lived experiences.
- Stakeholder Management: Strong influencing skills and a track record of building strong and productive working relationships with a diverse range of stakeholders.
- Empathy: Strong ability to empathise with individuals and communities impacted by flooding.
- Organisation: Highly organised, flexible, and capable of operating at a senior leadership level.
- Collaboration: A collaborative team player with a solution-focused approach.
- Experience: Relevant degree and a minimum of five years’ experience in the field.
How This Role Contributes to Our Strategy
· Raising the NFF profile: Ensuring the work of the NFF and the experience of flooded people is amplified.
· Partnerships: Developing strong relationships with partner organisations.
· Collaboration: Fostering a collaborative approach within the organisation.
The client requests no contact from agencies or media sales.
Rate of Pay: £28,500.00 - £30,674.00 (Dependent on qualifications & experience)
Hours of Work: 40 hours per week (To include regular evening sessions)
Contract Type: Permanent
Work Base: Ripley Blend (Derbyshire) Branch (Regular travel to other sites & locations will be required)
Purpose & Scope
“To play a key role in developing and delivering provision in and through our youth branch in Ripley & surrounding areas, so that we effectively engage with disadvantaged and marginalised young people, leaving a lasting impact on their lives and future prospects and that of the wider community.”
“To be involved in the delivery of youth work activities, support services, and alternative education opportunities for young people, in a range of settings across Blend delivery sites and locations, designed to create safe spaces for young people that promote their participation and facilitate their personal and social development.”
Specific Duties & Responsibilities
Service Delivery & Development
- Work closely with the Youth Work Manager and wider youth team in developing and delivering creative, inclusive and needs-led programmes, activities and services for young people that promote their wellbeing and enhance their life chances.
- Actively promote the meaningful participation of young people in shaping the ongoing development of Blend Youth Project service delivery.
- Work effectively across Blend sites and delivery locations in a range of contexts including: open drop-in sessions, alternative education provision, project-based delivery, community projects, detached work, 1:1 mentoring, residentials and school-based work.
- Function as the ‘Lead Worker’ within a variety of delivery contexts and conduct yourself as a role model in youth work practice, providing practice-based support to other staff/volunteers as required.
- Support the planning and delivery of alternative education sessions in a variety of settings as required and directed by the Alternative Education & Post-16 Manager and Specialist Teacher.
- Take a shared responsibility for the day-to-day operations of the Branch, ensuring that young people have access to a range of services that meet their needs e.g. employment support, sexual health services etc.
- Take a shared responsibility for the care, upkeep and management of all Blend premises, equipment and resources, ensuring that routine practices and procedures are implemented and adhered to.
- In the absence of the Youth Work Manager, act as a key point of contact for matters such as Branch premises procedures and protocols.
Quality Assurance & Communications
- To be responsible for the timely completion of all session plans, evaluation forms, progress tracking documents and all associated quality assurance documents.
- Track, record and report upon project progress to support funding monitoring reports / SLA requirements as required.
- Actively participate in producing content and promotional material for use in Blend Youth Project social media platforms, website and offline materials.
Self-Management And Professional Development
- To manage your time effectively and efficiently ensuring that the majority of your working time is direct and sustained delivery of face-to-face work with young people.
- To be responsible for the effective planning, organisation and administration of the post, maintaining appropriate records of work planned and undertaken.
- To attend regular supervision sessions with your Line Manager, submitting agendas/reports on agreed timescales.
- To identify your continuing professional development (CPD) needs and undertake training and professional development opportunities as agreed with your Line Manager.
Person Specification
Characteristics & Values
Essential
- Has a passion & enthusiasm for young people’s well-being, learning & development.
- Committed to anti-discriminatory practice in all aspects of work.
- Well organized and able to work effectively alone or as part of a team.
Skills
Essential
- Ability to communicate effectively with young people & adults.
- Ability to develop effective and creative learning and development activities, resources, schemes of work and session plans.
- Effective ICT skills and competent in the use of Microsoft Office software.
- Excellent time-management, planning and organizational skills.
Knowledge
Essential
- Knowledge of Safeguarding and Child Protection procedures.
- Knowledge of Health & Safety & risk assessment issues & procedures.
- Knowledge of and commitment to Equal Opportunities practices.
Desirable
- Knowledge of current government policy & practice guidance in relation to young people.
Experience
Essential
- Experience of youth work practice in a range of settings and contexts with individuals and groups of young people, including street-based delivery.
- Experience of responding effectively & empathetically to challenging behaviour.
- Experience of planning, evaluating and reviewing work with young people.
Qualifications & Training
Essential
- Nationally recognized JNC Youth Work qualification, with a minimum of two years post qualifying experience.
- Current/relevant CPD record & willingness to undertake further training & CPD training opportunities.
Desirable
- Qualified to degree level in a relevant field of study.
Other Requirements
Essential
- A full UK Driving License & access to appropriate transport to enable travel within the duties & responsibilities of the post.
- A commitment to working regular unsocial hours, including regular evenings.
Benefits
- Enhanced Annual Leave
- Company Sick Pay Scheme
- 20% discount in all Lighthouse Charity Shops
- Company Pension
- Employee Assistance Programme
- Access to exclusive shopping and lifestyle discounts
- Christmas Saver Scheme
- Company Events
INTERVIEW DATE: FRIDAY 12TH SEPTEMBER 2025
IF YOU ARE INTERESTED IN APPLYING FOR THIS POST, PLEASE DOWNLOAD THE APPLICATION PACK (FOUND ON OUR CAREERS WEBSITE) WHICH DETAILS THE FULL JOB DESCRIPTION AND PERSON SPECIFICATION.
Safer Recruitment
We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
REF-223 282
Salary: £45,000 - £49,600
Contract: 12-month FTC
Location: London hybrid (2 days/week in office)
Closing date: 27 August
Benefits: Generous annual leave, employee assistance programme, flexible working arrangements.
We have an exciting opportunity for a Senior New Business Development Manager to join a new initiative that’s mobilising £20 million in philanthropic and investment capital to support climate adaptation enterprises, working within an international development charity. You’ll lead on developing and delivering a fundraising programme, building relationships with major donors, foundations, and institutions to drive real-world impact.
Working closely with senior leaders and sector partners, you’ll craft compelling campaigns, secure strategic funding, and help position the fund as a trailblazer in climate finance and international development.
To be successful as the Senior New Business Development Manager you will need:
- A strong track record of securing six-figure gifts from major donors or institutions
- Excellent project management and campaign analysis skills
- Outstanding communication and relationship-building abilities
- Knowledge of climate finance, impact investment, or international development
If you would like to have an informal discussion, please get in touch and ask for Heather, quoting the reference 2577HB
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
The role is responsible for ensuring the charity operates within a robust governance framework and complies with all relevant statutory, regulatory, and internal requirements. This role requires the ability to operate, and pivot, between subject matter expert, strategic partner, advisor and team member - with hands-on delivery, supporting the Board of Trustees, senior leadership, and staff to embed a culture of good governance, risk awareness, and ethical practice across the charity.
The role line manages a small team (including two administrative assistants), and oversees the use of external experts to provide advice.
If you would like further information about this role, please contact Julie Brennan via the email address listed
Harris Hill are delighted to be working with an independent school to recruit for the Development and Engagement Manager to join a dedicated Development Office with a clear philanthropic mission.
You will be responsible for implementing a dynamic engagement strategy that connects alumni, parents, and supporters to the life and vision of the school. You will be instrumental in shaping and delivering fundraising initiatives, managing a calendar of high profile events, and producing compelling communications to further the school’s ambitious development goals.
As a Development and Engagement Manager you will:
- Support and execute a long term, sustainable fundraising strategy
- Cultivate relationships with donors and prospects, from annual givers to major gift supporters
- Project manage appeals across multiple channels
- Ensure effective donor stewardship and record keeping
- Lead alumni relations and develop meaningful engagement initiatives
- Manage alumni data, communications, and mentoring programmes
- Grow a thriving alumni network and act as the first point of contact for former pupils
- Deliver an annual calendar of engaging events for alumni and supporters
- Promote events creatively across digital and print platforms
- Track event impact and maximise ROI
- Produce high quality publications, newsletters, and digital content
- Manage online engagement platforms and social media channels
To be successful, you must have experience:
- Proven experience in fundraising
- Excellent communication, research and project management skills
- Confidence with CRM databases (e.g. ToucanTech), social media, and digital tools
- A proactive, collaborative, and detail oriented mindset
- A strong understanding of stakeholder engagement and event delivery
Salary: £40,000- £45,000 per annum
Contract type: permanent Full-time or part-time, or term time.
Location- St Albans, Hertfordshire
Closing date: On rolling basis
Recruitment process: Cv and Supporting Statement to
Benefits:
- Generous pension scheme, with employer contributions up to 10%
- Life assurance (4x annual salary)
- Free lunches, onsite parking, and use of gym/swimming pool
- Ongoing professional development and access to a wellbeing & benefits platform
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About the team
This is a very exciting time to be joining Impetus as we aim to support more young people this year than ever before in our history. We are looking for a highly organised and motivated Team Administrator who is excited by the prospect of working for an ambitious Philanthropy team in a sector leading charity. In this varied role, you will have the opportunity to support a variety of different types of donor engagement, including volunteering, pro bono, and events, as well as partnership management, in particular corporate partnerships.
The Philanthropy team raises income for Impetus and for Impetus partner charities. There are thirteen members of the team who are responsible for fundraising, events, and donor engagement, as well as collaborating with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters. Impetus has an annual income of over £10 million which we are looking to grow to £12-14 million within the next few years.
Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.You would be joining a team that is passionate, rigorous, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve.
About this role
This is an exciting opportunity for an excellent team player with enviable administrative and organisational skills. We are looking for someone with charity sector experience who is passionate about supporting and creating efficient and effective processes to enable our team to raise more money to support more young people.
The Team Administrator is a highly professional and proactive individual with excellent attention to detail who will directly support a busy and committed team.
We will expect the successful candidate to come into the office at least two days a week as well as attending a range of fundraising events throughout the year, including two evening events and one weekend event, for which they will receive TOIL.
Key responsibilities
Team Support
- Calendar management for the Philanthropy Team, especially the Director of Philanthropy and Partnerships, including arranging external meetings for senior fundraisers.
- On-site support at events as required.
- Draft content for internal and external audiences, such as the internal newsletter, team updates or materials on programmes for funders.Manage incoming enquires quickly and professionally.
- Create and maintain efficient processes for managing and recording fundraising enquiries and information on the CRM system (Salesforce). Support room bookings when required.
Salesforce
- Be the point of contact for creating Salesforce reports to help drive fundraising activity.
- Support the logging of meeting notes on Salesforce working with fundraisers to ensure effective knowledge management and appropriate follow-up.
- Support management of Salesforce accounts, ensuring accuracy and up to date information is recorded.
- Support the creation and development of individual dashboards to help track and increase fundraising.
- Responsible for updating Salesforce database with pro bono and volunteering project information including reporting and tracking information.
Donor engagement support
- Assist with research on donors and prospects.
- Support the Pro Bono function, for instance, supporting the sourcing and stewarding of pro bono support from individuals and companies; and with the onboarding and management of pro bono partners, including inductions and ongoing communication.
- Manage the distribution and dissemination of supporter care materials and fundraising merchandise.
- Support with the preparation of templates and collateral such as presentations and donor communications.
- Proofreading of applications, reports and external communications.Write briefs for senior colleagues in advance of donor meetings.
- Demonstrate professionalism and best practice in all duties, comply with the organisation’s policies and procedures and proactively support the wider team to deliver our mission effectively.
Person specification
Essential:
- Proven experience of working in an administrative role within the charity sector.
- Excellent and demonstrable organisational and administrative skills; with the ability to work under pressure to prioritise a busy and varied workload and meet multiple deadlines.
- Experience of supporting the processing of donations and financial management systems.
- Ability to work with minimal supervision with a pro-active, positive approach and high level of initiative to analyse problems and identify solutions.
- A continual focus on improving service to donors, both internal and external.
- Excellent written communication skills.
- Excellent verbal communication skills; with the ability to deal with people at all levels, internally and externally, in a confident, assertive and professional manner.
- Ability to work collaboratively as part of team, demonstrated by the ability to be flexible and adapt to changing situations.
- Excellent analytical and data reporting skills.
- Excellent PowerPoint and presentation skills.
- Experience of using databases, including input and extraction of data, reporting and experience in using Salesforce or a comparable CRM system.
- Excellent IT and technology skills with strong experience and/or knowledge of Microsoft Office Suite (Outlook, Teams, Word, Excel, Powerpoint).
- Excel skills would be a benefit.
- Meticulous attention to detail and a high level of accuracy, with experience of setting up and maintaining administrative records and systems.
- A commitment to Impetus’ mission.
- A commitment to equality, diversity and inclusion.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
How to apply
You will need to:
- Complete the online form (including the equal opportunities monitoring form).
- Upload a comprehensive CV and supporting statement. The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 9am Tuesday 26th August 2025.
Interviews
1st interviews will take place on Monday 1st September 2025.
2nd interviews will take place on Thursday 4th September 2025.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.


The Role
Role Purpose
An exciting opportunity has arisen for a dedicated and motivated individual to join us in this newly created HR and Governance role at Dialogue Earth. We are seeking an organised and proactive person to provide day-to-day support across both functions, with around 70% of the role focused on HR. This is an excellent opportunity to develop your skills in a fast-paced, global environment while contributing to meaningful work.
The HR and governance officer will lead and manage the organisation’s human resources, governance, and compliance functions. They will ensure that HR function and practices are fair, legally compliant, and aligned with organisational values, and will support the Board of Trustees in fulfilling their governance responsibilities. This role combines operational HR management with oversight of governance processes, supporting a positive, inclusive, and legally compliant working environment.
Main Responsibilities
Human Resources:
● Coordinate recruitment processes, including drafting job descriptions and contracts, applicant screening, supporting interviews and collecting references;
● Manage staff onboarding processes and induction material;
● Maintain and update HR policies, the staff handbook, and training records in consultation with the COO;
● Manage the HR system (Natural HR or equivalent) and ensure records are accurate and up to date;
● Manage EAP scheme, training, and benefits (e.g. Climate Perks, glasses benefit, Cycle to Work scheme);
● Coordinate staff performance reviews and support line managers with induction, appraisal, and probation processes;
● Manage visa applications for qualifying staff;
● Ensure compliance with UK employment law and monitor HR legislation changes;
● Support the COO in embedding EDI principles in operational practice.
Governance:
● Provide administrative support to the Board and sub-committees, including scheduling meetings, supporting the COO in preparing papers, and minuting meetings;
● Manage trustee onboarding, training, and compliance requirements;
● Ensure timely and accurate submissions to the Charity Commission and Companies House
Finance:
● Process monthly credit card receipts;
● Budget management, including preparation and expenditure tracking.
General:
● Build collaborative relationships across the organisation.
● Support other operational projects as required.
Essential Experience, Knowledge, and Skills:
● Understanding of and a commitment to the mission of the charity
● Experience in HR administration and policy development;
● Ability to maintain confidentiality and handle sensitive information.
● Strong interpersonal skills and excellent verbal, written and communication skills;
● Knowledge of UK employment law and charity governance;
● Excellent minute-taking and record-keeping skills;
● High level of IT literacy (Google Suite, Microsoft Office);
● Ability to work and communicate with staff at all levels within the organisation.
Desirable Skills:
● CIPD qualification level 5 (or working towards);
● Experience managing visa sponsorship processes;
● MHFA qualification;
● Experience working with Natural HR or equivalent HR system;
● Experience working in the media or non-profit sector
Further Information and Benefits
● Salary: £37,000 per annum.
● Working Hours: 50% FTE of a four day working week (16 hours per week)
● Contract Type: 12 months fixed term, with potential for extension/renewal
● Start time: ASAP
● Hybrid Working: Full-time staff must attend the office at least two days per week. Attendance is mandatory on Tuesdays and staff can choose which other day(s) they attend.
● Pension: Defined contribution pension plan, with 5% employer contribution, 4% employee contribution, and 1% tax relief contribution into an ethically conscious pension plan.
● Holidays: 20 days per annum (pro rata), plus Bank Holidays.
● Location: Shoreditch, London (unfortunately, we are unable to sponsor visa applications for this role).
● Culture: Our office is a bright open-plan working space, with a great staff culture, a friendly and dynamic team, and an office dog called Poppy.
For detailed information on how your personal data is processed,
please review the Privacy Policy on our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Services Assistant
Location: Wenlock Road, London, N1
Contract Type: Full-time, Permanent (subject to completion of 3-month probationary period)
Salary: £27,040 per annum
Application deadline: 1st September 2025
About the Role
We’re looking for a proactive and friendly Supporter Services Assistant to join our dedicated Fundraising Operations team at the Disasters Emergency Committee (DEC). You’ll be the first point of contact for DEC supporters and the wider public, providing responsive, respectful and professional care that reflects our values.
If you’re highly organised, people-focused, and eager to work what can be at times a fast-paced humanitarian environment, this could be the ideal opportunity for you.
***Please download the job description for full details***
About You
You are a strong communicator with excellent attention to detail, who thrives on delivering great service and ensuring data accuracy. You enjoy working in a team and have the self-motivation to manage your own workload effectively.
You may already have experience in customer service or administration. Most importantly, you’re someone who values high standards and is motivated to support DEC’s humanitarian mission.
You will have:
- Good organisational skills and attention to detail
- A professional and friendly telephone manner
- Strong written communication skills
- The ability to manage a varied workload and prioritise effectively
- A positive, resilient, and self-motivated approach
Experience in the charity sector is welcome but not essential, we're more interested in your attitude, potential, and commitment to learning.
Key Responsibilities
- Serve as the first point of contact for supporter enquiries by phone, email, and post
- Ensure accurate donor records and communication preferences are maintained in Salesforce
- Process donations and generate acknowledgements and thank-you letters
- Support donation coding and financial reconciliation with the Finance and Fundraising teams
- Assist with the onboarding and coordination of temporary staff and volunteers
- Provide general administrative support across the Fundraising & Marketing team
- Contribute to team projects, internal meetings, and continuous improvement of supporter services
What We Offer
- Flexible working hours (outside of appeal periods)
- Hybrid working model (some mandatory office days during appeals)
- 25 days annual leave, increasing with service
- Healthcare Cash Plan (value ~£1,660/year)
- Pension contribution (3%, rising to 8% post-probation)
- Wellbeing and mental health support
- Access to Wellhub, discounts, and ticket schemes
- Season ticket and hardship loans (post-probation)
- Cycle to Work and Car schemes (salary sacrifice)
About the DEC
The Disasters Emergency Committee brings together 15 of the UK’s leading humanitarian charities to raise funds and respond quickly to global disasters. Since our founding in 1963, we have raised over £2.5 billion through 79 appeals, providing life-saving assistance to millions of people around the world.
Our mission is to save, protect, and rebuild lives through effective humanitarian action. As a team, we operate with urgency, transparency, and compassion.
All roles at the DEC are based in our London office. We operate a hybrid working model, with some non-negotiable office attendance. Please note, during the two-week appeal launch period, staff are required to work long hours in a high-paced environment, with mandatory office attendance.
How to Apply
If you believe you have the skills and passion for this role, please apply with your anonymised CV and cover letter (use initials only, no full names) by 1st September 2025.
We encourage early applications and may hold interviews before the deadline.
We are also unable to support applications for our vacancies if you do not have the right to work in the UK
The client requests no contact from agencies or media sales.