Gaddum provides therapeutic support within the CYP Bereavement Therapy Service and the Complex Care Therapy Service across Greater Manchester. Our CYP Bereavement Therapy Service is delivered across Manchester and Salford. Our Complex Care Service is delivered across Salford, Rochdale and Stockport. Our Kentown Support Service will be delivered across Greater Manchester.
Role Purpose:
Working as part of the Gaddum CYP Bereavement Therapy and Complex Care Team, your role will be to provide effective and efficient administrative support to ensure the smooth running of Gaddum’s therapy services. You will be responsible for ensuring that all administration tasks are completed with a high level of accuracy and in accordance with relevant policies and procedures.
You will demonstrate appropriate professionalism and empathy towards clients both face to face and over the phone. A keen eye for detail, excellent organisational skills, and the ability to multi-task and effectively prioritise is key to the success of this role.
Main Duties and Responsibilities:
· Processing referrals: adding them to our database as well as our waitlist spreadsheet, sending out therapy agreement emails to gain consent from families, communicating with referrers/other professionals where needed
· Screening referrals: for any unsuitable or high-risk cases, identifying those 16+ to help us build list for trainees
· Completing follow ups where needed - such as awaiting carer response to agreement/consent email, or we are waiting to hear back about something
· Responding to queries from professionals or service users
· Monitoring email boxes and supporting to monitor waitlist
· Completing IA’s with families who are due to start therapy
· Assisting with therapy bookings where needed (may be contacting schools or community venues on behalf of therapists)
· Liaising with professionals and assisting with onward referrals
· Keeping records up to date
· Communicating cancellations/scheduling changes to therapists or clients or both
· Support therapists with collecting feedback from parents/carers
· Attend team meetings, assisting with minutes where possible, helping to share information with the team
· Support with onboarding of new staff/volunteers/trainees, including support for CRM training and access
· Signposting for other services
· Communicate referral decisions to clients and healthcare professionals in line with procedures.
· SilverCloud supporter
· Assisting with data gathering for reporting if needed
· MHSDS submissions
All staff are expected to work within all Gaddum policies and procedures. This role is subject to Basic DBS check.
Registered Charity
51 - 100
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
Thank you!
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Branch – RSPCA Buckinghamshire South (RSPCA South Bucks)
Location: Home based, with regular travel across South Buckinghamshire
Contract: Permanent, Full-time (37.5 hours per week)
Reporting to: Chair of the Board of Trustees
Reports: 8 (4 direct, 4 indirect)
Salary: Competitive, in line with charity sector benchmarks and experience
About Us
RSPCA Buckinghamshire South Branch was formed in 1964 to support the work of the national RSPCA and the owners of domestic animals in South Buckinghamshire. While we operate within the framework of the national RSPCA, we are a separately registered charity with our own governance and fundraising responsibilities. Our branch covers a wide area across South Buckinghamshire, including Chesham, Burnham, High Wycombe and Princes Risborough.
Our work is driven by the passion of dedicated volunteers and staff, and sustained through fundraising and the income from our two charity shops in Chesham and Burnham. As we look to the future, we are seeking an inspiring leader to guide our growth and ensure we continue to deliver sustainable, compassionate care for animals in need.
The Role
As our new Head of Branch, you will provide supportive and effective leadership across all aspects of the Branch’s work. Reporting to the Board of Trustees, you will:
- Contribute to the development and delivery of our long-term strategy.
- Ensure high standards in animal welfare services, adoption processes and community engagement.
- Oversee retail operations and help explore opportunities to expand our income streams.
- Support, motivate and manage our team of staff and volunteers.
- Act as the public face of the Branch, building partnerships and representing us in the community.
This is a hands-on, rewarding role where your leadership will directly improve the lives of animals and the communities we serve.
About You
We’re looking for a compassionate and resilient leader with:
- Experience in a senior leadership or management role within a charity, not-for-profit or mission-led organisation.
- Strong financial management skills, including budgeting, fundraising and income generation.
- Experience working with and inspiring both staff and volunteers.
- Excellent organisational and communication skills, with the ability to engage stakeholders and balance multiple priorities.
- A passion for animal welfare and commitment to the values of the RSPCA.
Desirable experience: Governance and working with Trustees, generating income through charity retail and securing grants or sponsorships in the not-for-profit sector.
Why Join Us?
- Play a key role in shaping the future of animal welfare in South Buckinghamshire.
- Lead a respected, values-driven charity with deep roots in the community.
- Work with a dedicated team who share your compassion and commitment.
- Opportunity to combine strategic input with hands-on impact.
How to Apply
Please submit your CV and a cover letter (max 2 pages) outlining how you meet the person specification and why you are motivated to lead the RSPCA South Bucks Branch.
We are committed to building a diverse and inclusive team. Applications are welcomed from all backgrounds and communities.
The client requests no contact from agencies or media sales.