Recruitment lead jobs in letchworth garden city, england
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
(2 Days Per Week | £12,000–£12,600 Per Year | £28,500–£31,500 FTE | 12-Month Contract | Remote with Some Travel)
Animal Welfare Investigations Project (AWIP) is a specialist not-for-profit organisation dedicated to ending cruelty through intelligence-led investigations, criminal prosecutions, and systemic change.
We are investing heavily in building a world-class legacy fundraising program. We're seeking a passionate and dedicated Part-Time Legacy Officer to help steward our most visionary supporters — securing transformational gifts that will protect animals for generations to come.
About the Role
As our Legacy Officer, you will be at the heart of one of the most important projects in AWIP’s future.
You will:
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Build warm, trusting relationships with legacy pledgers and prospects.
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Respond to supporter enquiries about Gifts in Wills.
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Steward confirmed pledgers through personalised updates, thank you letters, and occasional calls or events.
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Maintain accurate CRM records for legacy prospects and pledgers.
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Create simple, heartfelt communications to inspire and retain pledgers.
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Host occasional small-scale legacy events (virtual or in-person).
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Report on progress to the Executive Director.
This is a 12-month temporary contract with a strong possibility of extension or becoming permanent based on program growth and conversion performance.
About You
We’re looking for someone who is:
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Warm, empathetic, and relationship-driven.
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Organised with excellent attention to detail.
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Self-motivated, able to manage workload across 16 hours per week.
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Comfortable communicating by email, letter, and phone.
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Committed to animal protection and the long-term power of Gifts in Wills.
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Holds or is willing to work towards a recognised legacy qualification (e.g., CiCLA or Certificate in Legacy Fundraising).
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(Preferred) Adherence to a cruelty-free – vegan or vegetarian – lifestyle with a passion for protecting animals.
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(Preferred) Previous experience in legacy fundraising, supporter care, or major gifts.
We value attitude and potential highly. Training and support will be provided for the right person.
Role Details
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Salary: £12,000–£12,600 per year (equivalent to £28,500–£31,500 FTE).
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Working Hours: 16 hours weekly total, fully flexible working. Overtime (time off in lieu) may be available for extra workload.
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Location: Remote (occasional travel for in-person team meetings and/or supporter events — expenses paid).
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Contract: 12 months initially, with strong potential to extend or become permanent.
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Benefits:
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25 days annual leave pro-rata, plus bank holidays.
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Employer pension contribution (auto-enrolment scheme).
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Private healthcare insurance.
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Expenses covered for travel related to work.
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A flexible, supportive working environment.
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Fully funded membership of the Institute of Legacy Management (ILM), supporting your professional growth in the legacy fundraising sector.
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How to Apply
Please submit your CV and a short cover letter (no more than 2 pages) explaining why you would be a great fit for this role.
Early applications are encouraged as we may close recruitment early if we find the right candidate.
Help build a future where animals are protected forever. Join AWIP and create a lasting impact that spans generations.
The Animal Welfare Investigations Project investigates organised animal cruelty and rescues animals.
The client requests no contact from agencies or media sales.
We're looking for someone with a passion for and knowledge about migrants’ rights. You will be joining our small and friendly public legal education team to lead our work empowering migrant communities with the knowledge and skills that they need to secure access to justice.
You will be working with a team of information experts, educators and volunteer lawyers.
Role: Head of Migrants Rights Programme
Reports to: Head of Education and Training
Salary: £23,499 pa for 21 hours per week (FTE £39,165, inclusive of London Allowance)
- Pay increases are agreed annually in line with NJC negotiations and usually take effect from 1 September each year
Hours: 21 hours per week
Location: Remote.
- In-person staff meetings occur every quarter and regular in-person events are to be attended as required. Locations vary, prior notice is always provided and travel will be reimbursed
Contract: Two-year fixed-term contract with potential extension
Benefits:
- Flexible working around our core hours of 10:00 - 16:00 Mon- Thur
- 3% pension contribution after 3 months
- 20.5 days annual leave (inclusive of public holidays)
- Access to staff training and development
- Enhanced sick pay
- Enhanced parental leave policies are under development
- Extended Christmas shutdown (typically gifted by the Trustees; not part of your annual leave allowance but not contractually guaranteed)
We particularly welcome applications from people from Black, Asian and other minoritised backgrounds, those with lived experience of the issues we work on, and individuals from communities experiencing economic injustice.
For more information and how to apply please download our recruitment pack.
Advicenow has been providing legal support to individuals and communities since 2011.
The client requests no contact from agencies or media sales.
Location: Remote with occasional travel
Salary: £40,000- £45,000
Permanent, full-time
The Fundraising & Digital Engagement Manager will lead an exciting new fundraising and engagement initiative aimed at raising the charity profile, expanding supporter base, and boosting income generation.
With a strong background in digital marketing and fundraising, you will take the lead in implementing a test-and-learn strategy that leverages digital tools to enhance supporter engagement and drive donations.
In addition to growing our network of supporters, you will assess the potential scalability and sustainability of a range of income streams, including regular giving, in-memory donations, legacy gifts, community and challenge events, and broader public fundraising campaigns.
About the Role
As the Fundraising & Digital Engagement Manager, you will:
- Lead the development and delivery of the charities Fundraising and Engagement strategic plan, ensuring alignment with broader marketing initiatives.
- Collaborate with internal teams to create compelling multimedia content, including videos, digital advertisements, email campaigns, case studies, and landing pages.
- Expand social media presence by identifying, creating, and scheduling engaging and relevant content.
- Monitor and manage the performance of live campaigns, taking the lead on evaluating and reporting outcomes for all fundraising and engagement activities within the test-and-learn framework.
- Partner with colleagues to design and implement digital fundraising products and initiatives aimed at engaging target audiences.
- Maintain accurate and up-to-date supporter records to support the growth and effective use of the charity supporter database.
- Support the development and execution of a coordinated supporter journey to strengthen donor engagement and expand the donor base.
?
About you:
We’re looking for a proven marketing leader with:
- An eagerness to get behind our mission and a strong alignment with our charitable values.
- Extensive experience in digital marketing and fundraising.
- Proven track record in planning, executing, and evaluating successful digital marketing campaigns.
- Skilled in leading and managing email marketing and social media campaigns.
- Highly creative, with a talent for developing engaging, informative, and motivating digital content.
- Proficient in a range of online marketing tools and platforms, including SEO/PPC, CRM systems, WordPress, Mailchimp, Hootsuite, HTML, Google Analytics, Google Data Studio, Meta Ads Manager, and Google Ads Manager.
The deadline for applications is 7th May 2025
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Operations and Projects will oversee the infrastructure of our charity. This position will involve fostering a motivated and engaged volunteer base, strategic oversight of our BUBR Africa initiative and conducting impact analysis of our activations. The ideal candidate will be passionate about community engagement, skilled in project management and possess a strong analytical mindset.
To inspire and empower Black communities to embrace cycling as a pathway to healthier and more active lives, whilst fostering unity and social impact.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team and increase our supporter base across Essex & London.
As a key part of our fundraising efforts in a high-performing region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year.
Key Responsibilities:
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- Generate income across a range of community fundraising initiatives and events
- Steward supporters to help drive the charity’s fundraising activities and growth Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
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- At least one year of fundraising experience, with a proven track record in income generation Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research

The client requests no contact from agencies or media sales.
IPSEA is the leading charity in the field of special educational needs and disability (SEND) law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.
We are looking for an experienced and motivated Trusts and Philanthropy Officer to join our small, ambitious fundraising team. IPSEA has a proven track record of successfully securing grants, and this is a new role designed to help strengthen and grow IPSEA’s income from charitable Trusts and Foundations. You will be responsible for researching new funding opportunities, preparing and submitting tailored applications and reports, and managing relationships with existing funders through thoughtful and timely stewardship. You will also support the early development of strategies in major gifts and wider philanthropy.
This role is an opportunity to play a key role in our future fundraising strategy and help secure long-term financial sustainability for our services.
You will work remotely, with occasional travel required for essential meetings approximately 4-5 times per year.
If you share our commitment to protecting, promoting and upholding the rights of children and young people with SEND and would like to use your fundraising skills at IPSEA, we would love to hear from you.
To apply
- Download our ‘Trusts and Philanthropy Officer Recruitment Pack’
- Visit our website to download an application form
- Submit your completed application form via our website
Please note that we do not accept CVs as applications.
Closing date for applications: 9am on Monday 12 May 2025
First-round interviews: 21 or 22 May in central Birmingham
The client requests no contact from agencies or media sales.
Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation. We are looking for a Senior Innovation Manager (Scale) to join our Humanitarian Innovation Fund (HIF) team on a fixed-term contract until 31 March 2026.
In this role you will ensure high-quality, impactful innovation delivery while positioning Elrha as a global leader in humanitarian innovation. You will be responsible for the provision of strategic technical insights in the design and delivery of focused innovation initiatives and drive the strategic development and integration of innovation methods across our work.
If you have substantial experience in innovation delivery and practice, with a focus on impact, we are keen to hear from you. We welcome applicants with development, social and humanitarian innovation experience.
Your application will need to demonstrate:
- Substantial experience in innovation delivery and practice roles, including leading the design and delivery of innovation programmes with a focus on impact at scale.
- Deep technical knowledge of innovation theory and practice, specially including the area of scaling of innovation
- Proven understanding of the humanitarian and/or development system, including the challenges and key stakeholders within the sector(s)
- Excellent representation skills, including extensive experience facilitating workshops, speaking at events/meetings, and communicating effectively in a range of formats
- Track record of published research, guidance and tools on innovation theory and practice (academic and/or grey literature)
- An interest in the humanitarian or development sectors, ideally demonstrated through academic qualifications and/or paid or voluntary work.
Experience of working with grant making processes and systems would also be an advantage.
If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we'll give you every opportunity to succeed.
We offer:
- Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required.
- As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours.
- Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service (plus bank holidays), opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform.
- Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries.
Note for applicants:
- Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role.
- Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted.
- Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes.
- We reserve the right to close the advert early should we receive a very high volume of applications.
- We do not use recruitment agencies.
Closing date: 11:59am Thursday 8 May 2025
Interview date: Thursday 22 May 2025
A global organisation that finds solutions to complex humanitarian problems through research and innovation.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team on a part time basis (17.5 hrs per week, covering a minimum of three days per week)
As a key part of our fundraising efforts, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year.
Key Responsibilities:
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- Generate income across a range of community fundraising initiatives and events
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
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- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
This is a fantastic opportunity to make a tangible impact and help us to grow our supporter base across Suffolk and Norfolk.
If you’re looking for a rewarding challenge, we would love to hear from you!
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: Full time, 37.5 hours per week
Location:Home-based with frequent travel to projects across Newcastle, Gateshead, Sunderland, Middlesbrough and Hartlepool
Contract:Permanent
Do you want to work with multiple award-winning charity, FoodCycle? As Regional Manager you will represent, manage and co-ordinate FoodCycle for your allocated regional Projects. Our Projects are spaces where volunteers are empowered to run their own community meals using surplus food.
You will manage local relationships with supermarkets, volunteer recruitment channels and venues to enable this to happen. As an excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.
You will have experience of programme planning and delivery, and working with volunteers. You will be experienced in building relationships with a range of stakeholders, and be passionate about food and cooking.
There will be frequent travel to our projects in the North East, with some evening and weekend work needed to cover our projects. A full driving license and access to a vehicle for work purposes is essential for this rewarding role.
Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:We will be shortlisting and interviewing for this post on an ongoing basis and the vacancy will close once we have found the successful candidate. Please apply as soon as possible if interested, and no later than 11.59pm on Thursday 8th May.
Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We are a Disability Confident Scheme member.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mary’s Meals serves nutritious school meals to children living in some of the world’s poorest countries. The promise of a meal attracts these hungry children into the classroom, giving them the energy to learn and hope for a better future.
We are recruiting for a Philanthropy and Partnerships Manager (High Value) to join Mary’s Meals UK. The Philanthropy and Partnerships Manager (High-Value) will be responsible for the development and implementation of the team’s Donor Advised Funds (DAF) programme. As a growing area of focus for the team, the role holder will have a significant impact on the strategic development of Donor Advised Funds fundraising at Mary’s Meals. This role will be responsible for creating and managing relationships with Donor Advised Funds themselves, with Donor Advised Fund donors, and for developing our organisation’s skills, resources, and knowledge of this audience.
MMUK is the largest and longest established National Affiliate in the Mary’s Meals network, currently raising c.£20M to support global school feeding programmes, reaching children living some of the world’s poorest countries. The promise of a meal attracts these hungry children into the classroom, giving them the energy to learn and hope for a better future.
We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work-life balance, but for this role you should be within commutable distance of London.
Key responsibilities include but are not limited to:
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Support the Head of Philanthropy and Partnerships (PAP) to develop and implement the High Value Donor fundraising strategy
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Build and steward relationships with Donor Advised Funds, both those we already receive funds from and others across the UK. These relationships will enthuse and encourage Donor Advised Funds to market Mary’s Meals to their donors, resulting in significant gifts to Mary’s Meals, long-term support, and mutually beneficial partnerships
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Identify and secure partnerships with new Donor Advised Providers and Funders, developing warm trusting relationships and appropriate stewardship plans
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Identify appropriate communication possibilities to communicate to our supporters about the possibility of giving through Donor Advised Funds such as through marketing emails or our website
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Identify data needs for recording and managing Donor Advised Funds and donors on our CRM and Dashboard systems
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Work closely with the Head of Philanthropy and Partnerships to expand the organisation’s High Value giving portfolio by proactively identifying and securing new philanthropic opportunities
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Manage relationships with existing High Net Worth Individuals (HNWIs), including those that give through non-cash assets such as shares or where there is potential to engage them through the prospect of DAF giving
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Support the Head of Philanthropy and Partnerships to develop proposals and presentations to attract new innovative philanthropic opportunities
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Work as part of a wider Philanthropy and Partnerships team providing support to other Philanthropy Managers in their respective areas and leveraging and maximising fundraising opportunities
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Collaborate with colleagues across Major Giving and Partnerships (MGAP), Communications, Mary’s Meals International and Data Insights teams to build appropriate supporter journey, communication and engagement opportunities for UK DAF and HNWI Engagement.
About you:
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At least 3 years of relationship-driven high value fundraising and account management
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Ability to think strategically and manage a large and complex workload with good attention to detail
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Experience working proactively with an entrepreneurial approach to network building
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Experience of identifying and cultivating new business approaches so as to grow the high-value portfolio
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Demonstrable evidence of devising, leading and delivering on complex projects with multiple stakeholders
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Excellent written, telephone and in-person communication skills, including presentation skills and networking skills
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Diplomatic and tactful approach with an ability to communicate well with a broad range of people
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Excellent prioritisation and organisational skills
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A commitment to Mary’s Meals vision, mission and values.
Please see the recruitment pack on our website by following the apply instructions on Charity Job.
Applicants must hold full right to work in the UK.
We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.
Applications for this role will close on Sunday, 18 May at 17:00.
Interviews will be arranged on an ongoing basis. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please note: If you have any special requirements or adjustments before an interview, please let us know.
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.
Job Description
Job Title: Training and Development Officer
Location: Home-based, covering the South
Salary: £26,000 (pro-rata), you’d get £15,600 (gross)
Hours: 29.6 hours to be worked flexibly over 4 days
Contract: fixed-term to end of March 2028, Term Time Only
About us:
Learning through Landscapes is the UK’s leading school grounds charity, dedicated to enhancing outdoor learning and play for all. Our vision is a society where the benefits of regular time outdoors are valued and appreciated, and outdoor learning, play and connection with nature is recognised as a fundamental part of education, at every stage, for every child and young person.
We have unrivalled expertise based on three decades of experience, practical action and research. With offices in England and Scotland and staff based across the UK, our team and our accredited network of outdoor learning experts have the capacity to work nationally and internationally. Click HERE for more information.
What you’ll be doing:
As a Training and Development Officer, you will be working directly with teachers and other education staff supporting their journeys in taking curriculum learning and play outside and to utilise their school grounds. You will deliver LtL’s training and projects within diverse communities across a significant geographical area. This role is part of our exciting new climate change education initiative. It is essential that you are able and willing to travel the Southwest and throughout the UK, including overnight. For more details of the role see the Key Responsibilities document.
What you’ll need:
· Experience of delivering projects with diverse communities
· Experience of training and advising educational staff in primary or secondary schools.
· Experience of delivering outdoor nature-based and curriculum linked learning activities
· A passion for nature
· Experience of producing written materials; educational resources, reports, and similar project related communications
· Competent IT skills (particularly Microsoft Office, Teams and Outlook)
· Excellent planning and organisational skills with the ability to manage and deliver a varied workload
· Excellent problem-solving skills and ability to find creative solutions
· Good interpersonal skills
· An understanding of the role safeguarding plays in education
· Ability to work from home or suitable office-type venue
If you don’t have all of the above but feel it could be the role for you, talk to us!
What we offer:
· Flexible working
· Holiday, 28 days + bank holidays + a “birthday gift” day
· Laptop, phone and all travel & subsistence expenses
· Family & carer friendly policies
· Annual training package including: LtL Professional Accreditation in Outdoor Learning and Play, LtL Climate School 180 Network Training package
· Sick pay
· Pension scheme – 5% employer contribution
· Subsidised Christmas meal
· A supportive and welcoming team of colleagues, including our 20+ Delivery Team members.
We’re an equal opportunities employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are actively seeking to increase diversity within our workforce and are committed to recruiting the best people on the objective basis of their skills, ability and experience. We offer a guaranteed interview to eligible applicants who choose to opt-in to the scheme and can demonstrate that they have at least 6 out of the 11 from the “what you need” list. To be eligible to apply via the Guaranteed Interview Scheme, you must be from an ethnic minority. Please state clearly in your covering letter if you are applying under the Guaranteed Interview Scheme.
We are happy to support with any reasonable adjustments that are needed within the recruitment process.
If you would like an informal chat about the role, please contact the HR Manager, Sarah Knott - see website for contact details.
To apply: Please send the following by email to our recruitment email - see website
· Your CV
· A covering letter explaining in no more than one side of A4, your interest in the role and the skills and knowledge you have that make you an ideal candidate
· Contact details (including email address and phone number) of two referees, one of whom should be your most recent employer.
The recruitment process:
The deadline for applications is 9 am on Monday 12h May 2025.
If you have not heard from us by 5 pm on Tuesday 13th May 2025, you have not been shortlisted.
Shortlisted candidates will be invited to interview (either via TEAMS or at a venue in the South - TBC) on Tuesday 20th May 2025.
Candidates will be informed of the outcome of the interviews by Thursday 22nd May 2025.
The client requests no contact from agencies or media sales.
Your new company
I am delighted to be working with a health-based charity in a vital role within the governance team. I am currently recruiting for a Head of Risk and Assurance on a 6-month temp contract, paying circa £600-£650/day. This role is largely remote, with occasional travel requirements. The overall purpose of the role is to ensure that the charity and its workforce comply with necessary regulations and manage all aspects of risk to the organisation, its employees, clients, reputation, assets, and interests of stakeholders. Specific risk areas include corporate governance, information security, regulatory compliance, insurance, and operational risk.
Your new role
The successful candidate will be:
- Leading People and Teams: Managing a team of 5, providing mentorship and support to ensure high performance and adherence to compliance standards.
- Risk Management: Designing policies and compliance plans, guiding and educating the management and workforce on compliance matters, and updating knowledge on regulatory changes.
- Business Continuity: Developing and overseeing control systems to deal with or prevent violations of legal guidelines, regulators, and internal policies. Evaluating the efficiency of controls and continuously improving them.
- CoSec Administration: Supporting the director in ensuring Directors are listed on Companies House and the Charity Commission.
- Risk Registers: Monitoring and managing risk registers, including operational risk registers and appetite.
- Stakeholder Engagement: Working with different levels of stakeholders, influencing and negotiating thoughtfully to drive results prioritised by the CEO.
- Supporting Risk Aware Culture: Promoting a risk-aware culture within the organisation, ensuring compliance with internal standards and business goals.
What you'll need to succeed
This position is suitable for someone who:
- Has a Risk Management and Internal Audit Certification.
- Proven experience of line managing a small team.
- Has worked in the charity sector and/or public sector.
- Proven experience in Risk Management, Assurance and Compliance
- Is experienced of working with the most senior officials in a large organisation.
- Can build trust and credibility with senior stakeholders and manage relationships (and build influence) with a range of junior and senior internal and external stakeholders.
- Has proven ability in long-term planning, aligned to strategic goals, delivering key outcomes and results.
- Is experienced in governance, governance legislation, and governance best practices (desirable).
What you'll get in return
This role is ideal for a strategic thinker with a strong background in governance, compliance, and risk management. If you thrive in dynamic environments and enjoy working closely with senior executives to drive impactful results, this position offers a unique opportunity to influence the direction of a prestigious health-based charity. Your expertise will be crucial in ensuring effective governance and strategic planning, making a significant contribution to the organisation's success.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Product Marketing Manager
Remote (UK-based) | Full-time | Flexible working | Competitive salary + excellent benefits
You would be part of an innovative organisation working to support teachers and improve pupils’ access to quality education.
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
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Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
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Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
About the Role
Excited by the challenge of bringing innovative education products to life through strategic marketing? Oak National Academy is looking for a Product Marketing Manager to lead marketing and communications that drive user growth and engagement.
You’ll plan and deliver targeted campaigns, build partnerships that strengthen engagement, and create tailored content that helps teachers and school leaders get the most from Oak. You’ll also contribute to in-product messaging and improvements that deepen user engagement.
This is a varied, hands-on role for someone who understands what drives adoption, loves working across teams, and is motivated by meaningful impact in schools.
What you'll be doing
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Manage the planning, delivery and evaluation of marketing and School Support campaigns and communications that drive the growth of users on Oak.
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Build and manage important partnerships to improve how we attract, support and retain teachers on Oak’s products.
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Develop tailored marketing content and in-product developments to engage and build advocacy amongst teachers and school leaders.
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As a member of the Oak Team, contribute to the planning and culture of the organisation.
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Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.
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Deputise for the Lead Product Marketing Manager and Support and take on other general responsibilities as required.
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Hours: 36 hours per week (if full-time – flexible arrangements will be considered. Our core working days are Tuesday, Wednesday, Thursday, to allow effective collaboration time with colleagues).
Line management responsibility: There is the potential for this role to involve line management responsibility
Budget responsibility: None
Key external relationships: Suppliers and our curriculum partners
DBS: An enhanced DBS check is required for this role.
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What We’re Looking For
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5+ years experience in product marketing.
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Proven success in collecting, analysing and using qualitative and quantitative data to inform continuous improvement.
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Extensive knowledge of supporting a product’s users and driving growth.
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Proven success in managing stakeholders and working collaboratively with others.
Our Benefits
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25 days annual leave, plus one extra day for each year of service (up to 28)
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Additional Oak closure days over Christmas/New Year
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11% employer pension contribution (with no minimum employee contribution)
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A 36-hour working week, with half-days on Fridays or every other Friday off
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Fully remote working — we’ll support your home set-up and offer coworking options if preferred
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Termly in-person offsites to collaborate, connect, and have fun
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A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
We use the Applied recruitment platform to help reduce bias in our hiring process.
Key Info
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Location: Remote, but you must be based in the UK with the legal right to work here
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Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
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Closing date: We’ll be reviewing applications as they come in and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Caseworker (Thames Valley)
Hours: Full time – 36.25 hours per week worked over five days, between the hours of 8am–6pm
Contract length: 12 months fixed term contract with the possibility of extension depending on funding
Salary: £26,000
Location: To cover the Thames Valley area – candidates must live in the Thames Valley.
Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the Thames Valley area.
Deadline for applications: 23rd May 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)
Interviews to be conducted: Early June
Start date in role: Late June / early July
Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.
Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.
Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.
Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.
What we offer:
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A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
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Birthday day off
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Enhanced sick pay and compassionate leave
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Death in service benefit
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Pension
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Employee Assistance Programme
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Flexible working
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A rewarding role with purpose
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Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.
Specifically seeking candidates with:
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frontline support service experience
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a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)
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Candidates must be resident in the Thames Valley area
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experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.
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research and advocacy skills – you will reach out to other organisations to support your cases where required
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competent IT skills for remote work
Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.
About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
A DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If you would like to submit your cover letter in a format other than written, we'd love to see your short videos telling us why you think you're the ideal candidate for our charity.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.