Recruitment lead jobs in waltham cross, hertfordshire
The Nuffield Foundation is an open, collaborative, and engaged funder, offering more than money. Its aim is to understand the social, demographic, technological and economic trends that shape people’s lives.
We are looking for a Grants Coordinator (Applications) to join our Grants and Programmes team, a role which is key to ensuring the smooth running of our grant application processes and making sure funding is delivered efficiently, fairly, and in line with our mission.
In this role, you will lead on the development and implementation of the Foundation’s processes for encouraging and receiving grant applications, managing the review process, and processing grant awards. You will be responsible for the planning and coordination of grant application rounds across multiple funding programmes and be the first point of contact for applicants and manage the peer review process. You’ll also play a vital role in maintaining and improving grant management system (managed within Salesforce) and contribute to the design and delivery of an inclusive and accessible application processes.
We are looking for someone with excellent administrative and project coordination skills, strong communication and liaising abilities, and a proactive, problem-solving mindset. Experience using Salesforce or working in a grant-making environment is highly desirable, but we welcome applicants from a wide range of backgrounds who are ready to learn and grow in the role.
About us
The Nuffield Foundation is an independent charitable trust with a mission to advance educational opportunity and social well-being.
We fund research that informs social policy, primarily in Education, Welfare and Justice. We also provide opportunities for young people to develop skills and confidence in science and research.
We are the founder and co-funder of Nuffield Council on Bioethics, Nuffield Family Justice Observatory and the Ada Lovelace Institute.
Further information and how to apply
For further information and to apply, please click through to our recruitment platform. The closing date for applications is 09:30am (BST) on Monday 30th June 2025, with interviews taking place on Wednesday 9th July 2025.
We are committed to inclusive working practices and during the application process we commit to:
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As a Disability Confident employer, we will offer an interview to a fair and proportionate number of disabled applicants that meet the essential criteria for the job.
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making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc
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paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required
Our benefits package includes:
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A hybrid approach to working, with full time members of staff normally expected to work from our office three days a week.
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Consideration of requests for part time and/or flexible working
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28 days holiday per annum and all public holidays (with the option to buy or sell up to 5 days).
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A salary exchange pension scheme that offers employer contributions of up to 11%.
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Life assurance scheme.
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Family leave policies that provide an enhanced level of pay.
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Cycle to work scheme and loans towards season tickets.
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Frequent opportunities for learning and development (including options for coaching and mentoring, and reading/development days)
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Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders.
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Staff peer groups and social networks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Brent Food Bank can only function effectively with a core of volunteers who are engaged in all aspects of the foodbank's operation. As the Food Bank becomes busier and as its services grow the Volunteer Coordinator will be responsible for promoting volunteer engagement, the development of our current volunteer community, and the recruitment and development of new volunteers.
Specific responsibilities:
• Proactively liaise with the staff team to determine volunteer requirements
• Strategically recruit new volunteers
• Oversee the induction and training of all new volunteers
• Ensure mandatory training is completed by all volunteers
• Manage and promote the development of our volunteer community with briefings and tailored training that will help them fulfil their roles effectively
• Promote Equity, Diversity and Inclusion within our volunteering programme, fostering an environment where all individuals are valued
• Engage with those within our local community with lived experiences of poverty and foodbank use to create and promote participation opportunities at Brent Foodbank
• Demonstrate effective communication, ensuring our volunteer community is up to date on any news or developments at the foodbank
• Encourage open lines of communication, acting as the main point of contact for any concerns, compliments or suggestions raised by our volunteers
• Process volunteer leavers
• Promote the wellbeing of our volunteer community, liaising with the Foodbank Manager on recognising volunteers and organisation of a minimum of two volunteer events a year including an annual volunteer team-building and planning day
• Comply with and uphold all relevant health and safety policies, seeking to minimise hazards for others
• Comply with and uphold all relevant data protection policies
The client requests no contact from agencies or media sales.
Chief Executive Officer
Enfield, EN1 1DW (Hybrid)
£70,000
Permanent, full time.
This organisation is the leading provider of advice, dementia care and support, day care, fitness and frailty support services in the diverse North London borough. Its mission is to improve the lives of older people in Enfield by ensuring they are valued, active, connected, and able to live the life they choose.
The organisation is seeking an experienced, driven, and strategic CEO to lead its team of 79 staff with passion and energy. This is an exciting time, as a landmark project is underway, creating significant opportunities to expand its offerings with a new bespoke facility. The new Chief Executive Officer will drive the execution of strategic objectives, oversee financial and operational management, and grow the organisation's footprint through income generation and service development.
To be successful, you need:
- Proven senior leadership experience as a CEO or similar senior level, with a strong track record of managing teams, working with a board, operations, and strategy in a charity or relevant sector.
- A strong background in successful fundraising, securing grants, and forging strategic partnerships, with expertise in diversifying income streams.
- Demonstrable experience in financial management, including budgeting, cost control, and oversight of financial reporting.
- Extensive experience in developing and maintaining effective relationships with key stakeholders, including local authorities, funders, and health and social care partners.
Prospectus is supporting the organisation in the recruitment for this role. For more information on the role and how to apply, please redirect to our website.
The organisation is dedicated to creating a recruitment process where everyone feels supported, respected, and able to thrive. It is happy to make reasonable adjustments to ensure all candidates can fully participate in the application and interview process.
Recruitment Timetable
Deadline for applications: 15th June
Interviews with Prospectus: 24th - 26th June
Interviews with the Panel: 7th July & 14th July
Are you confident working with senior leaders and navigating complex relationships? Do you have the diplomacy and judgement to support strong governance in a fast-paced environment?
We're looking for a Head of Governance and Compliance to work closely with our CEO, Executive Leadership Team and Board of Trustees. This is a vital role at the centre of the organisation, supporting a wide range of influential individuals. The Head of Governance and Compliance will need to adapt to varied working styles and expectations, with the ability to approach all relationships with professionalism, clarity and care.
As Head of Governance and Compliance, you will lead our governance function, ensuring legal and regulatory compliance while enabling effective decision-making. With strong governance experience, sound judgement and the ability to build trust at all levels, you will support effective leadership and accountability across the MND Association.
Key Responsibilities:
- Lead and continuously develop the governance function, embedding best practices aligned with our strategy and values.
- Act as the primary trusted advisor on governance, risk and regulatory matters to the Chair, Board, CEO and Executive Leadership Team.
- Lead and develop governance frameworks, policies and structures that reflect best practice.
- Oversee planning and delivery of all governance activities, including Board meetings, Committee meetings, and the AGM.
- Provide clear structured agendas, timely papers and accurate minutes to support effective governance meetings.
- Maintain governance records and ensure regulatory compliance with Companies House and the Charity Commission.
- Monitor and report on governance performance, risks and improvement areas.
- Take a leading role in managing and enabling constructive and challenging relationships between the Board, Chair, and ELT.
- Manage trustee recruitment, induction, training and succession planning.
- Oversee the organisation's policy framework and serious complaints process, ensuring appropriate enquiry and learning.
- Lead the development and implementation of the risk management framework in line with Board expectations.
- Stay informed on legal, regulatory and sector developments and advise the organisation on implications.
About You:
- Strong knowledge of UK charity and company law.
- Proven experience working with Boards and senior leaders in a governance role.
- Skilled in developing governance policies, frameworks and risk management processes.
- Excellent written and verbal communication skills, with strong attention to detail.
- Good level of financial acumen within a governance role.
- High levels of discretion, judgement and political awareness.
- Able to work independently, make sound decisions and prioritise effectively.
- Collaborative approach with the ability to build strong relationships and influence sensitively.
- Committed to inclusion, ethical practice and continuous learning.
- CGI qualified or working towards qualification (desirable).
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 days per week.
This role can be based from Northampton or London.
Interview Dates:
First stage interview: Thursday 17th July, in-person at our Northampton office
Second stage interview: Thursday 24th July, in-person at our London office.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Substantial experience in governance, preferably in a charity or membership organisation.
- Proven ability to work with Boards and senior leadership.
- Experience developing governance frameworks and policies.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
If you have the expertise and approach to support the work of our Board and senior team, we would love to hear from you!
The client requests no contact from agencies or media sales.
About the role
Working in close collaboration with the Senior Mass Fundraising Lead, the role will manage and deliver a variety of community-led fundraising initiatives and dynamic challenge events that engage supporters and generate vital unrestricted funds for children affected by neuroblastoma.
The role focuses on building strong relationships with fundraisers, volunteers and ambassadors, providing guidance, support and motivation to help them surpass their fundraising goals. The Community and Challenge Events Fundraising Manager will both steward existing and reactive contacts, as well as be confident in securing new networks, including representing the charity in presentations and other public speaking opportunities.
This role comes at an exciting time of growth in the fundraising team, with new colleagues joining the charity and a team focused on growth of income over the coming years. This role is crucial in this plan and will take the existing community and events programme to new heights.
Who we are looking for
Person specification:
- Demonstrable experience working in challenge events and/or community fundraising
- A proven track record of being results-driven and working to and achieving fundraising targets
- Significant experience of developing and delivering fundraising plans
- Experience of supporter/donor stewardship activities
- Excellent verbal and written communication skills
- Good interpersonal skills with the ability to network and build new and existing relationships
See our Recruitment Pack for the full role description and specification and for more information about Solving Kids' Cancer UK.
Benefits of working with SKC include:
- Home-based and informal flexible working.
- 5% employer pension scheme contribution.
- 32 days holiday, including bank holidays, with the opportunity to buy additional leave.
- Access to 24/7 confidential helplines for counselling and legal and tax advice.
- Well-being check-ins with manager and optional Well-being Action Plan.
- Regular opportunities to meet in person as departments and the full team.
- Training opportunities – we care about our staff and volunteers, and encourage opportunities for professional development.
- A child-centred charity with a passionate and dedicated team.
- Regular staff survey for the opportunity to provide feedback experiences and make suggestions.
Location: Home-based within England with regular travel to London and elsewhere in the UK as required
Interviews: Friday 4 July 2025
As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.

The client requests no contact from agencies or media sales.
Central London HQ | Hybrid Working | £84,576 (incl. London weighting)
Permanent | Full-time (35 hours/week)
Are you a strategic finance leader ready to drive transformation in a purpose-led organisation? We're working with a high-impact membership body at the heart of the UK's public sector landscape to find an exceptional Manager - Financial Planning & Analysis.
The Organisation
Our client is a respected, values-driven organisation with a national footprint and a powerful voice in shaping future policy. With a strong commitment to professional development, wellbeing, and flexible working, they offer a collaborative environment where finance plays a key role in strategic decision-making.
The Role
As FP&A Manager, you'll lead a high-performing business partnering team, delivering robust financial insight, modelling, and forecasting to support strategic goals. You'll be instrumental in embedding new systems and processes as part of a major finance transformation programme.Key responsibilities include:
- Leading budgeting and forecasting across the group
- Driving financial modelling and scenario planning
- Partnering with senior stakeholders to inform decision-making
- Embedding new finance systems and ways of working
- Leading and developing a team of finance professionals
The Person
You'll be a qualified accountant (CCAB or equivalent) with:
- Proven experience in FP&A roles across both commercial and not-for-profit sectors
- Strong financial modelling and analytical skills
- A collaborative, customer-focused mindset
- The ability to influence and challenge at senior levels
- A track record of leading change and developing teams
What's in it for you?
- Salary up to £79,500 - £89,000 + £5,000 London weighting (more likely to hire at the beginning or middle of the banding)
- Generous annual leave (up to 32 days + bank holidays + Christmas closure)
- Excellent pension (up to 12% employer contribution) and family leave packages
- Award-winning wellbeing programme
- Hybrid working (up to 60% remote)
- A chance to make a real difference in a mission-led organisation
Please apply now to be considered!
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This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision.
You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact.
The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change.
We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it.
As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team.
Key Duties and Responsibilities
Leadership and strategy
·Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid’s organisational strategy
·Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework
·Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid’s position as a leader in the refugee rights, statelessness and legal aid sectors;
·Work collaboratively with others in the sector to promote and strengthen Asylum Aid’s work, identify and establish potential partnerships, with the support of the Director of Legal Casework;
·Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework;
·Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact;
·Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group.
Governance
·Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid
·Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid
·In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority;
·Lead on the preparation and presentation of quarterly reports on Asylum Aid’s activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee;
·Lead on the preparation of the Trustees’ annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid’s activities and impact.
Management and Supervision
·Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required;
·Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures;
·Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation;
·Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability;
·Ensure the team’s well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working.
Policy & Strategic Legal Work
·Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid’s experience and expertise to influence system change;
·Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work;
·Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work.
Finance & Fundraising
·Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid
·Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases;
·Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors;
·Ensure that Legal Aid and other income is maximised, and targets are achieved.
Other duties
·Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator;
·Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid;
·Work outside normal office hours as required and travel in order to carry out the responsibilities of the post.
·To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.
Essential Experience, Skills and Knowledge
•Experience of running a small to medium sized charity/legal NGO and/or legal department within the NGO sector (or other equivalent senior management role);
•Demonstrable experience of managing and leading a successful team and the ability to manage a growing team with mixed roles from team supervisors to administrative support staff, working co-operatively with colleagues to maintain transparency and effective working relationships within the team;
•Strong communication skills, with the ability to communicate effectively with people from a wide range of backgrounds
•Strong understanding of good governance including legal, regulatory and financial responsibilities;
•Ability to work with a range of stakeholders from trustees to external partners;
•Experience of leading and/or participating in organisational strategic planning;
·Experience of legal policy work within the human rights field and /or of strategic litigation, whether as an NGO claimant or legal representative;
•Experience of managing diverse funding sources and setting and implementing budgets;
•Experience of working in a service delivery partnership with other organisations;
•Experience of fundraising, especially grants from trusts and foundations;
•Sound working knowledge of the law and policy as it relates to immigration, asylum, human rights and modern slavery/trafficking;
•Demonstrable understanding of the asylum and human rights sector in the UK;
•An understanding of the barriers migrants, refugees, and asylum seekers face regarding access to legal advice, reasons why they may become destitute and why this makes it more difficult to access advice and support; and
•The passion for working empathetically and supportively with migrants, refugees, stateless people and asylum seekers.
Desirable Experience
·Experience of managing the delivery of frontline casework with people in the asylum or trafficking systems
·Experience of tendering for and delivering publicly funded contracts e.g. LAA or local authority funding;
·Working knowledge of Legal Aid Agency contracts, including the delivery of casework and billing under a legal aid contract in the immigration and asylum category and/or the public law category;
How to apply
The first stage is to complete on our online application form on our website by 9am on 23 June 2025.
The website form will ask you to:
1.Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.
2.Upload your current CV
3.Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.
For an informal conversation about the post before applying, please contact Alison Pickup, the current Executive Director.
Selection Process
We anticipate that we will invite candidates to an initial online interview on Wednesday 3rd July 2025, followed by shortlisted candidates attending in-person interviews at our office in Old Street on Wednesday 9 July 2025.
We regret that we can only respond to applicants who make it to the interview stage.
We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria.
Eligibility
Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).
Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.
Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.
EQUITY, DIVERSITY AND INCLUSION
Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.
We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.
We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation.
We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK.
We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.
Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application.
About Us
The Advice Services Alliance (ASA) is the umbrella body for the not-for-profit social welfare advice sector in the UK. Our members include national organisations such as Citizens Advice, Age UK, Law Centres Network, Macmillan, and Shelter. Together, our network represents around 2,000 advice outlets across England and Wales.
We exist to champion access to justice by strengthening the advice sector. We do this by promoting collaboration, developing quality standards, influencing policy, and leading sector-wide projects that support the delivery of high-quality, accessible advice.
ASA also owns and manages the Advice Quality Standard (AQS), the only independently audited quality mark designed specifically for providers of generalist and specialist social welfare legal advice services.
We are entering an exciting new phase of strategic development, expanding our impact across the sector and working to ensure advice services are high-quality, sustainable, and accessible to those who need them most.
The Role
We are seeking a highly capable and motivated Deputy Director to lead our quality assurance work and play a central role in shaping and delivering cross-sector projects. You will oversee the management and strategic development of the Advice Quality Standard (AQS) and collaborate closely with the Director on broader organisational and policy initiatives.
You’ll represent ASA at external stakeholder meetings, manage contracts and project teams, and act as a senior leader within a small and dynamic team that is passionate about access to justice and social welfare.
Key Responsibilities
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Lead on the delivery of the Advice Quality Standard, ensuring its integrity and independence as a sector-wide benchmark.
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Manage and deliver strategic projects aligned with ASA’s business plan and broader goals.
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Represent ASA at external meetings, consultations, and strategic discussions with stakeholders.
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Line manage project staff and consultants, and oversee contract relationships with AQS licence holders.
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Build and maintain strong relationships with key partners and funders, including government and regulatory bodies.
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Identify opportunities for growth and development in ASA’s offer to the sector.
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Support ASA’s communications strategy, including website, newsletters, and social media.
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Stand in for the Director when required and contribute to the wider running of the organisation.
What We’re Looking For
We are looking for someone who is passionate about social justice and experienced in leading quality assurance or project delivery in a public or voluntary sector context.
Essential skills and experience include:
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Commitment to the values of human rights, social justice, and access to justice.
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Strong project management skills and experience delivering strategic outcomes.
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Understanding of standards and quality assurance in service delivery.
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Excellent communication and stakeholder engagement abilities.
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Proven experience in managing people, partnerships, and budgets.
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Ability to work flexibly, independently, and as part of a collaborative team.
Desirable experience includes:
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Direct knowledge of the social welfare advice sector.
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Experience managing quality assurance frameworks in public services.
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Skills in fundraising, evaluation, or research.
Benefits
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Salary: £42,000 per annum (inclusive)
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Pension Contribution: 6% employer contribution
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Annual Leave: 30 days + 8 statutory bank holidays
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Flexible Working: Office space available in central London, with flexible hybrid arrangements
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Professional Development: Opportunities for training and learning within a supportive environment
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Impact: A unique opportunity to influence quality and standards across a critical sector
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
At SHP, we believe in the power of human connection to inspire change and shape futures. As a Project Worker at King George’s in Westminster, you’ll join a dedicated and forward-thinking team within our Multiple Disadvantage Services. King George’s is a 68-bed hostel and a key part of Westminster City Council’s Rough Sleepers Pathway, offering support to men with complex needs who have experienced prolonged periods of rough sleeping. Many of the people we support are navigating the impacts of long-term substance use, offending histories, and trauma that often began in childhood and continues to shape their lives.
This is a role where meaningful change happens every day - through conversation, connection and consistent support. You'll be working within a Psychologically Informed Environment (PIE), helping individuals move forward from deeply challenging circumstances towards greater health, independence and purpose. Whether you're building trust, supporting recovery, or guiding someone to find stability in housing and wellbeing, your work will have a direct and lasting impact.
It’s also the kind of role that builds you. At SHP, we invest in your growth just as much as you invest in the people you support. You’ll be part of a team that values creativity, resilience and compassion - where there’s space to develop, to lead and to build a truly rewarding career. If you’re looking to make a difference and grow in the process, this is where it starts.
About you:
- Previous experience of working in the health and social care, supporting vulnerable people, rough sleepers or people with complex mental health, physical health or substance use support needs.
- An understanding of working with people using person-centred approaches.
- The ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health and social care sector.
- A flexible and creative approach to working with a sometimes hard to engage client group.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
PLEASE NOTE: We will invite suitable candidates to interview as applications are received before the stated interview dates above.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Does your current Regional or Area Manager role offer you the autonomy to challenge the status quo and think creatively of new ways to improve the organisation?
Does your current role give you the freedom to shape the business, for example being involved in shop acquisitions and openings? – or are you stuck in day-to-day operations?
Are you supported, encouraged and given opportunities to develop yourself, both personally and professionally?
Do you have an enthusiasm for retail, but want to work towards something more meaningful?
Join Mind Retail. Join the fight for mental health.
About the role
We’re recruiting for a Regional Manager - a role that some people may consider daunting, but we'll support you every step of the way. All that we ask is that you dive in, embrace our culture and use your natural leadership skills to develop your team.
As Regional Manager, you’ll lead a diverse team across group of up to 16 shops within our London region, inspiring them to deliver ambitious targets and exceptional standards. Reporting into the Head of Operations, you’ll be accountable for all aspects of performance across your region:
· Consistent sales growth through innovation, sales analysis, improving operational efficiencies and controlling costs – generating income to fund Mind’s vital mental health support services
· Creatively finding new ways to acquire stock donations and to recruit volunteers
· Actively looking for new shop locations including large format shops, using your knowledge of the region
· Working with local Minds to promote their services and to understand the potential of developing meaningful partnerships.
We’re looking for someone who is an experienced leader, with a track record of delivering results through developing and motivating their people. We’re also looking for someone who is commercially aware, has strong strategic planning skills, understands retail and who lives and breathes our values:
· We put people first
· We never stop learning
· We’re stronger together
· We demand better for mental health
· We speak up for what’s right
Sound like you?
Join our team.
Due to our commitment to work/life balance, you must live within reasonable travelling distance of the region.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.
About our benefits
As Regional Manager, you’ll receive:
· A competitive salary of £48,690 per year
· A company car (or Oyster card/public transport costs)
· A strong commitment to work-life balance with a working pattern that supports this, with the occasional weekend working
· 25 days’ paid holiday per year, plus bank holidays
· Development workshops & courses, to help build your career
· Comprehensive, personalised induction programmes, tailored to your role when you join us
· A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
· Family friendly policies & enhanced pay
· A competitive pension scheme & life assurance, available to all our employees
· 25% staff discount in all Mind shops
· Access to exclusive discounts at over 160 retailers through our employee savings app
· Employee Assistance Programme
· Cycle to Work Scheme
· Interest free season ticket loan
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.
Equality, diversity and inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.
Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
More details
For more information and a full person specification, please see the Job Description.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.




The client requests no contact from agencies or media sales.
Job Title: HR Advisor (Full Time)
Reports to: HRBP
Salary: £35,000 per annum
Closing Date: 22nd June 2025
About Us:
With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.
Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff.
The Role
We are seeking a proactive and experienced HR Advisor to join Brentford FC Community Sports Trust. This is a true generalist role, requiring active involvement at all levels of HR, from transactional and administrative tasks to providing strong HR advisory support and managing payroll processes.
This is a newly created role and a great opportunity for someone who is passionate about providing excellent HR support and is eager to contribute at all levels.
Main Purpose of Job
The HR Advisor will play a key role in ensuring the effective implementation of HR policies and procedures, fostering positive employee relations, and contributing to the organisation's overall success. You will provide a professional and efficient HR service to managers and employees throughout the Trust.
You will be responsible for preparing the monthly payroll processes and will lead on the benefits administration (including pensions) and collaborate with our benefits provider to ensure member benefits are processed correctly.
You will ensure that our HR processes operate efficiently, consistently embody our organisational values, and meet legal and best practice standards.
Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years.
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position
Salary: £30,000 - £35,000 per annum
Location: UK remote - with monthly travel to Haywards Heath, West Sussex
Contract: 6-months Fixed Term Contract
Hours: This is a full-time or part-time role with some flexibility around hours worked.
About the role
As Digital Fundraising Executive, you will manage specific digital campaigns to drive supporter acquisition, engagement, retention and income. You will play an important role in ensuring we provide the best possible online experiences for supporters, and that our content and journeys are as effective and engaging as they can be.
Contract
This role is available full-time (35 hours per week, Monday – Friday) with some flexibility around hours worked, or part-time (at least 28 hours per week). You will work remotely or a hybrid of remote and working in our collaborative, modern office space in Haywards Heath, which is open Tuesday – Thursday and is a short train journey from Brighton, or a 45-minute train journey from London. You will be expected to attend the office for monthly team meetings and there may be a small amount of other ad-hoc travel within the UK.
Responsibilities
- Managing digital fundraising projects, working closely with internal stakeholders and suppliers to ensure smooth execution, timely delivery, and alignment with objectives and budget.
- Oversee digital fundraising projects, to ensure they meet objectives, remain within budget, and achieve set targets
- Collaborate with fundraising teams to integrate digital content and messaging into offline campaigns
- Oversee the full lifecycle of email campaigns, including planning, execution, analysis, and reporting
- Develop engaging onboarding experiences for new supporters to encourage long-term engagement
- Support the Digital Manager in expanding international fundraising through a range of digital channels
- Monitor the performance of digital fundraising activities, updating plans and implementing improvements where necessary
- Contribute to A/B and multivariate testing to enhance the effectiveness of digital campaigns
- Ensure campaign activities are streamlined and optimised for international audiences
- Assist the Digital Managers and Head of Digital Fundraising with additional projects as required
The principal responsibilities are not meant to be an exhaustive list of tasks. The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed. Please see the Job Description for full details.
Skills
Essential:
- Proven experience in managing digital fundraising projects with timely delivery, adherence to briefs and budgets, and effective results reporting.
- Experience and understanding of key digital marketing or fundraising platforms and disciplines - such as content management systems, email marketing, social media platforms, search and display advertising and ideally experience with GA4.
- Excellent writing skills, with experience in writing strong fundraising copywriting.
- Competence in data analysis, reporting, and tracking progress against KPIs.
- Strong communication and interpersonal skills, capable of engaging both technical and non-technical audiences.
- Project management skills involving coordination with multiple teams and external agencies to achieve organisational goals.
Desirable:
- Experience in international fundraising.
- Understanding of various individual-giving fundraising disciplines, such as mailings, inserts, and TV advertising.
- Experience in orchestrating virtual mass participation events.
- Strong editing and proofreading abilities.
- Research skills to identify new digital and fundraising opportunities.
Note: While a degree is not mandatory for this role, relevant experience is essential.
Benefits
Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts.
Next steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.
Interviews will be held remotely via Microsoft Teams on 2nd and 3rd July.
Closing date: 25 June 2025
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.
Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Chartered College of Teaching is currently working on a number of exciting projects and therefore has multiple fixed term roles available to support our project work and business as usual.
By joining our team as an Learning Design and Assessment Manager, you’ll be helping us to support teachers, champion great teaching and raise the status of the profession by supporting teacher professional learning and accreditation. You will be an experienced teacher or leader, with an interest in teaching and learning, curriculum and assessment. You may also have experience designing or delivering teacher professional development within an education setting or via an education-focused organisation.
Job title: Learning Design and Assessment Manager
Reports To: Associate Director, Professional Learning and Accreditation
Salary: £34,000 - £40,000 pa (depending on experience)
Contract: Fixed term until March 2026.
Hours: A full working week is 35 hours and we offer flexible working options; we are open to candidates on a payroll basis or freelance contractors on a day rate
Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found here.
Based: Home based or office based, with hybrid-working options.
Start date: As soon as possible
Deadline: We will be reviewing applications and interviewing on a rolling basis so we will interview as soon as a suitable candidate is identified. Interviews will consist of a task and competency-based interview.
Application: Please apply by uploading your CV and cover letter. Please use the guidance when writing your cover letter.
We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage.
The Organisation
The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.
We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.
We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status, and providing meaningful professional learning opportunities for the teaching profession.
The opportunity
As Learning Design and Assessment Manager you will play a key role in developing curriculum and content for our online courses, drawing on your experience and knowledge of teaching and learning to provide a coherent learning experience, ensuring that all content is of a very high quality and informed by the latest research and evidence. You will also support our accreditation function, designing assessments and supporting internal assessment and moderation processes.
There will be some flexibility in the role, meaning that we can tailor the work you will be involved with to suit your skillset. Working closely with colleagues in our Professional Learning and Accreditation Team, we expect that the Learning Design and Assessment Manager will:
- develop the curriculum and write and commission course content and materials for teachers and school leaders
- design training materials and, where relevant, directly deliver training and CPD to teachers and school leaders
- engage with education research to ensure the content and delivery of courses is informed by the best available evidence of effective practice
- design and develop assessments to support teacher certification and accreditation
- assess and moderate submissions; contribute to the ongoing development of robust assessment policies and processes
- develop assessment training and guidance for assessors, teachers, schools and delivery partners, as appropriate
- work with schools and organisations to support ongoing engagement in courses and programmes
- develop and implement robust content and delivery plans, overseeing projects and course development activity to ensure that courses are delivered on time, within budget and fulfil project requirements
- be provided with the time and support to engage in your own professional development.
Reasons why this role could be great for you:
- You will be passionate about teacher professional development, using your strong knowledge of teaching and learning, curriculum and assessment to design high-quality professional learning and assessments for teachers and school leaders.
- You will play a leading role in shaping the design of our courses, helping teachers and school leaders to engage with research and evidence, bridging the gap between research and practice
- You will continually build your skills in supporting teachers’ professional learning and development, with the opportunity to work alongside expert colleagues on the design and delivery of the Chartered College of Teaching’s courses and content
- You will be helping to grow the professional membership organisation for the teaching profession and be part of the team driving the organisation forward at an exciting time for the future of the College
About you
We’re looking for someone who is motivated by our mission and passionate about delivering high-quality teacher professional development. The person specification below outlines the essential and desirable knowledge, skills and experience we are looking for in this role. However, you do not need to have expertise in all areas; let us decide! We are committed to creating a diverse and inclusive environment and encourage you to apply.
Essential knowledge and experience
- Educated to at least degree standard, with QTS / higher degree desirable
- Knowledge and understanding of effective teaching and learning, curriculum design and assessment
- A critical understanding of key topics in education research and their potential impact on practice
- Experience of teaching in schools in the UK or internationally
Desirable knowledge and experience
- Knowledge and understanding of effective professional development methodologies
- Experience of designing and/or delivering teacher professional development
- Experience producing content for a range of audiences including teachers
- Experience of designing or delivering online learning
- Knowledge and/or experience of teacher assessment or teacher accreditation
Why Us?
As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to:
- Flexible working: responsive management, flexible hours, hybrid or fully remote working
- Professional development, including formal and informal training and support
- Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction
- Mental health and wellbeing: access to health and wellbeing advice and health cash plan.
Diversity and inclusion at the Chartered College
As a growing organisation we are committed to:
- Becoming increasingly representative of the sector and geographies that we operate in
- Providing a positive experience of work as part of an inclusive culture led by our organisational values
- Maintaining an annual EDI action plan - led by the internal team.
What to expect from the recruitment process
- All applications are anonymised until the point of interview
- Line Managers trained in recognising bias
- We implement a standardised interview template and competencies matrix for a fair and transparent process
- All interviews are conducted via Zoom and the use of camera is optional.
If you require any adjustments in order to proceed with an application please go to our website or the application pack.
For more information about joining the Chartered College, please watch a short video from Dame Alison Peacock (CEO) on our website (join the team page).
Your Personal Data
As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Pre-employment checks
All conditional offers of employment are subject to:
- Two satisfactory references
- Proof of qualifications
- Eligibility to work in the UK.
We are an employer committed to the safeguarding of children and young people.
Please refer to the full application pack
Our mission is to empower a knowledgeable and respected teaching profession.


The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
Your role in our mission…..
This role sits in our Prize Led Fundraising Team, who nurture existing supporters and recruit new players into the Marie Curie Weekly and raffles. You'll provide administrative, operational and creative support across our Prize Led campaigns and products.
The ideal candidate will be organised, proactive and collaborative with a keen interest in developing their career in fundraising or marketing. You'll be a touchstone for internal queries, and a first point of contact for supporters as well as playing a key role in delivering ongoing journeys whilst ensuring the best possible supporter experience at every interaction.
Responsibilities:
- Provide the best possible supporter experience in all interactions, ensuring that donors feel valued.
- Manage the team inbox, responding to internal and external queries promptly and efficiently whilst offering a high standard of supporter care.
- Oversee fulfilment processes, ensuring agencies are briefed to process and thank donations in line with our wishes and that all high value donations are appropriately and personally thanked.
- Own other administrative processes relating to the running of our lottery and raffle draws.
- Brief activities to the Supporter Relations Team to enable them to signpost supporter queries.
- Oversee processes relating to the team's expenditure, recording and processing all invoices and purchase orders.
- Support the development of our Fundraising campaigns, liaising with stakeholders, offering critique on creative, as well as proofing and checking materials.
- Contribute to the delivery of digital elements including emails, webpages and digital ads.
- Research into projects, case studies, and other charity/commercial approaches to feed into the creative process.
- Listen to sample calls from telemarketing campaigns, ensuring a high standard and providing adequate feedback.
Skills and experience:
- Excellent written and verbal communication and interpersonal skills
- Strong organisational skills with the ability to prioritise tasks
- Previous experience in customer service or supporter services role
- Administrative skills
- Proactive
- IT skills, including Microsoft Office (Word, Excel, Powerpoint, Sharepoint), email and databases
Please see the full job description here:
Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.
Close date for applications: Wednesday 25th June 2025
Salary: £22,222 plus LW up to £3,500 (were applicable)
Contract: Hybrid Remote - Travel into London Office 2 days per week
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;
Location: North East London
Contract: Full Time, Permanent – 37.5 hours
Salary: £27,900pa to £29,700pa – depending on experience
Closing Date: Close of Business Thursday 26th June
Why this role matters
We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.
This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.
What you’ll be doing
As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.
Your key responsibilities will include:
- Making sure every supporter feels heard, valued, and appreciated
- Managing donation processes and supporter communications with care and efficiency
- Supporting the team with admin tasks that keep everything running smoothly
- Working closely with colleagues across teams to create a brilliant supporter experience
- Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
- Review and refresh “thank you” materials, communications and processes.
- Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
- Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.
What you’ll bring
We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:
- Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
- Strong communication skills and a real empathy for people
- Good working knowledge of online fundraising
- Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
- A positive attitude and a willingness to pitch in
What’s in it for you
The chance to be part of an organisation that’s making tangible impact
- Supportive, inclusive team culture
- A working environment where new ideas and testing new things is strongly encouraged.
- Hybrid/flexible working options
- Opportunities for training, learning and growth
- 7% employer pension contribution
- 25 days’ annual leave
How to apply
If this sounds like your kind of role, we’d love to hear from you.
You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD
If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat during week commencing 30th June and one formal interview at the London office, likely to be week commencing 7th July
A note on equity
We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.
Let's build your legacy together