Recruitment officer jobs in penge, greater london

Working pattern: full-time (36.25 hours per week) - part time considered

It is essential that you live within the Thames Valley region, or close enough to commute 

Working location: mostly remote work with some travel required. You will deliver a face-to-face service to clients in their own home or safe meeting place across the Thames Valley area as well as providing support by phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary. 

Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes. 

About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets. 

The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.

You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision. 

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown) 

- Birthday day off 

- Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri) 

- Enhanced sick pay and compassionate leave 

- Death in service benefit 

- Pension 

- Employee Assistance Programme 

- Clinical supervision and excellent support 

- A rewarding role with purpose 

- Be part of a skilled, friendly team with an engaged Board of Trustees 

- Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to) 

Who we're looking for 

Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, the police and family liaison officers, lived experience or any type of casework could make you an ideal candidate. 

Essential Requirements: 

• A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed) 

• Resident within commutable distance to the Thames Valley area. 

• Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities. 

• Strong advocacy and research skills to liaise with multiple organisations on behalf of service users. 

• Competency in I.T skills to work remotely. 

Desirable Experience: 

Comprehensive understanding of the processes involved in the criminal justice system and coronial process 

Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview. 

An enhanced DBS check is required due to the sensitive nature of our service. 

Questions? If you would like to discuss the role further, please get in touch, we'd love to chat. 

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Employment Specialist to play a pivotal role in our Camden service.

Sounds great, what will I be doing?

To inspire people with complex mental health conditions to progress, and to gain and sustain paid employment.  The Senior Employment Specialist will support clients directly by managing a caseload and will also support and develop the wider IPS team. The Senior Employment Specialist will work across the local NHS secondary care network alongside NHS clinicians to secure client referrals.

To work with clients with complex mental health conditions, you will need to be comfortable supporting people who have experienced / are experiencing serious mental health challenges, as well as possibly other serious difficulties in their lives.  Although you will receive full training and support, it's important you are aware of the potential impact this may have on your own mental wellbeing.

The Senior Employment Specialist will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs with the required administration and compliance.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have a minimum of three years' experience in employment services, preferably utilising the Individual Placement and Support (IPS) model. They will demonstrate a strong understanding of the mental health recovery framework and possess a proven track record of successfully placing individuals with barriers to employment into suitable roles. Excellent networking and employer engagement skills are essential, along with a deep understanding of the support needs of people with mental health conditions in securing, returning to, or retaining mainstream employment. Additionally, the candidate should have relevant knowledge and experience of working within a health or social care setting.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Monitoring & Learning Coordinator

Contract type: Permanent, Full Time, 35 hours per week.

Location: London, United Kingdom

UK hybrid working – a minimum of 40 % of working time is spent face‑to‑face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £44,168 – £46,493 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

This role will be part of a small Project Management Unit (PMU) located within the Programme Operations Team. This team enables the effective management of the International Programmes Department (IPD) through ensuring IPD Teams have access to robust high quality management policies, systems, process, tools and capabilities that work to support the delivery of programmes, enable the effective management of risk, and ensure strong financial planning and management.  The role will report in to the Project Delivery Lead, within the Programme Design & Management Team which is a sub-team that facilitates clear programme direction with standardised results frameworks, monitoring, reporting and financial reporting systems, responsible for donor contract management and reporting.

About the role

The Monitoring & Learning Coordinator will lead the design, coordination, and implementation of monitoring, reporting, and learning processes for WaterAid’s Multi-country Urban Water Project. This is a bold initiative aiming to raise $40 million and reach two million people with clean water in urban areas across six anchor countries: Colombia, Nigeria, Rwanda, Mozambique, Bangladesh, and Cambodia. The campaign also seeks to build a global movement of youth advocates to demand action from world leaders to achieve SDG 6 relating to universal access to water and sanitation.

This role ensures accurate, timely data collection and learning, promotes adaptive management, and supports evidence-based decision-making.  Working closely with country teams and partners, the Monitoring & Learning Coordinator will strengthen monitoring and learning capacity, support the articulation and measurement of project impact, and help consolidate insights to inform both internal learning and sector-wide knowledge on urban water programming. This includes tracking progress towards the ambitious goal of reaching two million people.

The role will also support donor reporting, liaise with Member offices, and deputise for the Project Delivery Lead when required.

In this role, you will:

• Lead the development and implementation of the project monitoring and learning framework
• Support countries with timely and accurate data collections, analysis, learning and reporting
• Provide assurance on data quality and integrity
• Produce consolidated monitoring and learning reports, highlighting progress, challenges, lessons learned, and recommendations for adaptive management.
• Support with donor reporting and communications.
• Facilitate and support cross-country learning and knowledge sharing and work with technical teams to translate learning and into practical delivery changes.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Degree level qualifications or experience or commensurate experience in relevant fields
• Strong demonstrable experience in monitoring, evaluation and learning in international development, preferably in WASH, urban development, or public health.
• Proven experience developing and managing MEL systems and processes for complex, multi-country or large-scale projects.
• Significant familiarity with both qualitative and quantitative MEL methods, participatory approaches, and adaptive management.
• Strong analytical and data management skills, including use of software for data analysis and visualisation
• Excellent facilitation, capacity building, and coaching skills to support country teams and partners.

Although not essential, we’d prefer you to have:

• Experience working with urban WASH programmes, particularly in low- and middle-income countries.
• Experience in participatory MEL approaches and adaptive programme management.
• Experience designing surveys using mWater software, or equivalent.
• Knowledge of safeguarding, gender equality, disability inclusion, and social accountability in MEL processes.
• Fluency in Spanish, Portuguese or other relevant languages is an advantage.

Closing date: Applications close 12:00 PM UK time on 4th August 2025. Interviews are expected to take place week commencing 11th August 2025.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our benefits: 

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

We're looking for a confident and compassionate Co-Director to lead our mental health charity using gardens, creativity & community for recovery.

**We offer mentoring support for applicants who might benefit from additional guidance - please see the full Job Description for further details**

About Sydenham Garden

Based in Lewisham in South-East London, Sydenham Garden is a unique wellbeing centre utilising its gardens, nature reserve and activity rooms to help people living with and recovering from mental and physical ill-health. We provide nature and arts based creative, social and therapeutic activities for co-workers (the name we give to our primary beneficiaries).

About the role 

Our Director has been in post since November 2021 and on returning from maternity leave in January 2026 she will be working 3 days a week.  We are seeking a Co-Director to jointly lead the organisation going forwards as we have made a positive decision to move towards a co-director model.  This is an exciting opportunity which can have benefits of increasing capacity, efficiency, and transparency and allow for a broader range of identities both to better reflect the diverse populations they serve and as a way to include more diverse leaders. It is a model that can also reduce burnout, build equity, and support flexible working.

As Co-Director you will be jointly responsible for leading and manage the day-to-day running of Sydenham Garden for the benefit of our co-workers.  This will involve overseeing implementation and regular review of Sydenham Garden’s strategic plan and to ensure all governance arrangements are in place to monitor the work of the organisation and to report to the Board of Trustees and to funders.

You will ensure fundraising and financial plans and processes are in place to deliver the agreed services, including fundraising from Trusts & Foundations, community fundraising and developing contracted services as necessary.

The Co-Directors will be jointly accountable to the Trustee Board for all aspects of the job description. You may take lead responsibility on particular areas which will be discussed and agreed with the existing Co-Director and Trustee Board.

About You

You are a confident and compassionate leader with a commitment to the mental health and wellbeing sector.  You bring a thoughtful, strategic and inclusive approach to leadership.

Your communication skills are excellent, and you’re able to build strong, trusting relationships with colleagues at all levels, as well as with external partners, funders, and stakeholders.  You are deeply committed to Equity, Diversity and Inclusion, with a clear track record of putting these values into practice.

You have a proven experience in securing income for charitable work and are confident in financial management and planning. 

You also understand the value of co-production and have experience working collaboratively with volunteers and co-workers (service users), ensuring their voices are central to service design and delivery.

We’re looking for someone who is dedicated to the mission of Sydenham Garden and has relevant experience at management level in a mental health charity of similar organisation. 

How to apply

Candidates will be shortlisted based on:

· Experience of working at a management level in a mental health charity or comparable organisation. 

· An excellent strategic thinker with experience of input into strategic development and implementation.

· Good communication skills and the ability to build relationships with colleagues at all levels in an organisation and with external contacts and partners. 

· A proven commitment to Equity, Diversity and Inclusion.

· Experience of line managing and developing staff, including through appraisal systems. 

· Proven ability to secure income, manage fundraising processes and to manage and produce fundraising applications. 

· Experience of financial management and planning, including managing budgets. 

· Experience of working with volunteers and co-workers (service users). 

Diversity, Equity, and Inclusion

Sydenham Garden is committed to Diversity, Equity and Inclusion (DEI). We want to build a diverse and inclusive staff, volunteer and trustee team where everyone feels that they belong and that reflects the profile of the communities we serve. Therefore, we will welcome and consider applications from candidates of all backgrounds and protected characteristics, and we particularly encourage applications from people of African or Caribbean heritage to ensure our staff team represents the communities we serve.

To apply, please send us a CV together with a supporting statement (maximum 2 pages, minimum font size of 11) that addresses how you meet the Person Specification listed above.

The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.

Working location: mostly remote work with some travel required. Based in the central area of the South West region you will deliver a face-to-face service to clients in their own home or safe meeting place across the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area  as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary. 

Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes. 

About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets. 

You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision. 

What we offer:

• A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown) 
• Birthday day off 
• Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri) 
• Enhanced sick pay and compassionate leave 
• Death in service benefit 
• Pension 
• Employee Assistance Programme 
• Clinical supervision and excellent support 
• A rewarding role with purpose 
• Be part of a skilled, friendly team with an engaged Board of Trustees 
• Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to) 

Who we're looking for 

Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, the police and family liaison officers, lived experience or any type of casework could make you an ideal candidate. 

Essential Requirements: 

• A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed) 

• Resident in the central area of the South West Region. 

• Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities. 
• Strong advocacy and research skills to liaise with multiple organisations on behalf of service users. 
• Competency in I.T skills to work remotely. 

Desirable Experience: 

• Comprehensive understanding of the processes involved in the criminal justice system and coronial process 

Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview. 

An enhanced DBS check is required due to the sensitive nature of our service. 

Questions? If you would like to discuss the role further, please get in touch, we'd love to chat. 

In the UK, in areas of disadvantage, up to 40% of children do not reach a good level of development by the age of 5. Our client’s vision is of a society that cherishes children’s development in the early years, where every child can thrive and achieve their full potential.

Using a collective impact approach, the organisation is driving and supporting collaboration between funders, the public, private and the voluntary sector to improve outcomes in the early years. Listening to the voice, and harnessing the power of parents, carers and families in local communities is central to the change that Thrive and Five seeks to make.

In just four years, our client’s work is making a difference, with positive progress of children who’ve had the benefit of the charity’s pilot programme.  The impact of our work was recognised in Parliament as the Secretary for State delivered the Best Start in Life Strategy and the charity was  invited to share our public/voluntary sector partnership model at the Government’ Summit to launch the Civil Society Covenant. The Department for Education is interested to see how our approach aligns with their mission to help 75% of children reach a Good Level of Development by 2028. 

Director 

North East, working in person in Teesside three days a week 

Up to £85,000, dependent on experience

This is an exciting opportunity for an experienced leader, with a passion for giving children the best possible start and with a strong belief in the power of communities. The role will work both locally and nationally, as part of the wider team. 

The Director will manage our client’s existing programme in Redcar and Cleveland with a talented and committed team (10 staff). They will also develop and manage the new programme in Middlesbrough, currently in Discovery phase, and recruit a staff team of 8- 10 people, with support from the charity’s central team.  Once set up, the Director will lead the following across both areas: 

• Building relationships and networks in the areas, across the public, voluntary and private sector 

• Leading the team to support delivery of the charity's local early years strategy in the areas

• Leading the delivery of a portfolio of complementary workstreams, continuously refining and strengthening the work so that we make the greatest possible positive difference to local children and families 

• Working closely with local partners and the national team to ensure that data and learning is captured and fed into strategic thinking and our national model 

Supported by our central team, the Director will enable local stakeholders to collectively support parents and children under 5, to improve outcomes in the early years and particularly improve levels of school readiness. Crucial to this work will be engaging with and empowering local parents who are the key to successful delivery of the initiative.

This is an exciting opportunity for an impact focussed leader, who brings: 

• Experience of working at a senior level with public sector and/or voluntary organisations involved in the delivery of services and support to families with children under 5 

• A track record of implementing concurrent and complex workstreams effectively, with proven project management and evaluation skills 

• Experience at leading and developing staff teams

• Experience of building networks of solid relationships with a wide range of stakeholders

You will relish the opportunity to deliver a model that ensures strength in communities, achieves long term sustainability and aims to achieve long-term systemic improvements in early childhood development. 

We are committed to inclusion in all aspects of our work and our new Director will have the ability to collaborate effectively with people from diverse backgrounds and cultures and nurture differing views. They will work sensitively with the changing needs of our communities and be comfortable talking about the importance of inclusion to a range of audiences. 

Recruitment Timetable

Closing date:  Sunday 31st August 2025 

Initial interviews with Prospectus: 5-12th August 2025 

Panel interviews with our client: w/c 15th September 2025 

Queries 

If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Anna Gardet or Erica Ritchie with a copy of your CV.

Head of Sector Development

Full Time: 35 hours per week | £55,500pa | Hybrid | Closing Date 7th August 2025

Job Reference: HSD02 (Please quote this on any correspondence)

Headline: Help shape sector development for the UK’s professional body for libraries, information, and knowledge management

The role

We are seeking an experienced and strategic professional to join us as Head of Sector Development. This pivotal leadership role will drive the delivery and growth of our professional services, shaping how the profession attracts, develops, and retains talent. You will play a critical role in ensuring CILIP continues to set the standard in professional development, assessment, and workforce support, enhancing the value we offer to members, employers, learning providers, and wider stakeholders.

What you’ll be responsible for:

As Head of Sector Development, you will lead a high-performing team to deliver and evolve a portfolio of services that support career progression, professional registration, accreditation, training, and sector-wide standards. You will take ownership of the Professional Knowledge and Skills Base (PKSB), ensuring it remains relevant, robust, and at the heart of our service offer. You will work closely with learning and employer partners, member networks, and other professional communities to strengthen talent pathways, while ensuring that our services are accessible, inclusive, and aligned with market need.

You will be responsible for setting the strategic direction of the sector development function, reporting on its impact and outcomes, and driving commercial growth through effective product design and service delivery. This includes the development of a scalable training offer, effective use of digital platforms, and innovation in content packaging. Your leadership will ensure that quality assurance standards are upheld across all services, while also championing the importance of professionalism and ethical practice throughout the sector.

What we’re looking for

You will bring significant experience from within the library, information, or knowledge management field, alongside deep knowledge of the professional development landscape. Your expertise will include developing competency frameworks, managing accredited programmes, and designing services that support career-long learning and progression. You will be confident working with regulatory requirements and quality standards, and able to use market intelligence and internal data to inform strategic decisions.

As a leader, you will be values-driven, collaborative, and commercially minded. You’ll be an effective communicator with the presence and credibility to represent CILIP at senior levels. You’ll bring a strong understanding of inclusive practice and a proven ability to develop services that are accessible and relevant to a diverse profession. Most importantly, you will be passionate about professional development, driven by impact, and committed to strengthening the role of the sector in society.

Why join us?

We’re on an exciting journey to transform how we work, what we offer, and how we serve our members and partners. You’ll play a central role in shaping this future, leading change, driving innovation, and helping ensure CILIP thrives in a rapidly evolving sector.

If you're an inclusive, strategic leader who thrives on innovation, people leadership, and delivering measurable impact, we’d love to hear from you.

About CILIP

CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and shares our belief in their power to change lives.

Our purpose is to unite, support and empower information professionals across all sectors.

What we do:

• Continuing Professional Development (CPD): We will deliver high-quality CPD events and training that enable our members to enhance their skills, knowledge, and expertise.
• Membership services: We will provide excellent membership services that support our members and enable them to maximise their membership benefits.
• Professional standards: We will uphold and develop professional standards that promote excellence in libraries, information and knowledge management.
• Content and publishing: We will deliver high-quality books, journals, magazines, and other content that enables our members to improve their skills and develop their expertise.
• Advocacy: We will advocate for the value of our profession and the important role of our members in organisations and society.
• Research and development: We will work in collaboration to deliver R&D programmes which advance our strategic goals.

Benefits of working for CILIP:

• Work alongside passionate, mission-driven professionals.
• Enjoy a flexible, supportive, and inclusive working environment.
• Generous pension and death-in-service entitlement.
• 28 days paid leave per year, plus bank holidays and an additional 3 days leave between Christmas and New Year.
• Perkbox employee discounts.
• Enhanced sick pay, maternity, paternity, adoption and carer’s leave.
• Employee Assistance Programme.

How to apply:
Please submit a letter of application outlining how you meet the criteria and why you are the right fit for this role.

For full details, please refer to the attached role description and person specification (on our website).

To express your interest or arrange a confidential conversation, please contact our HR department,

Closing date: Applications should be submitted by midnight on Thursday 7th August 2025 with shortlisting taking place on Monday 11th August.

Interviews: Will be held week commencing 25th August 2025

The International Institute for Environment and Development (IIED) is exclusive partnering with Robertson Bell in their search for a Head of Financial Planning & Analysis to join their evolving team on a permanent basis, in this newly created role.

The Head of Financial Planning & Analysis (FP&A) is a key senior member of the finance team and will help shape the strategic management and direction of the team. They will support the Director of Finance and Operations, Senior Leadership Team, Trustees and budget holders to understand and interpret IIED’s finances and play a key role in the long term strategic financial planning process.

The organisation:

IIED is a global research organisation dedicated to sustainable development, connecting local needs with global challenges. They operate on six continents, advocating for the world's most vulnerable communities to influence decisions that impact them. Based in London and Edinburgh, with 200 staff and associates worldwide, IIED has led sustainable development policy for over 50 years.

Their new manifesto launched in May 2024, aims to address the complex interconnectivity of today's global issues with innovative, collaborative approaches. Recognising the limitations of traditional project planning in a rapidly changing world, IIED is shifting towards forming dynamic, diverse alliances to tackle systemic issues, focusing on justice and decolonisation, and creating significant, scalable impacts through collaborative, adaptive efforts.

The key duties of the Head of Financial Planning & Analysis are as follows:

• Lead on strategic financial reporting to provide a clear picture of the organization’s short- and long-term financial position
• Manage the design and build of financial models to support strategic planning, project impact assessment, and forecasting
• Lead the annual budgeting process, working closely with department heads to develop realistic forecasts and budget plans
• Develop and maintain financial models to project future financial performance
• Lead the finance business partnering function, providing support and guidance to budget holders and key stakeholders
• Ensure monthly management accounts are produced and shared with stakeholders
• Financial evaluation of project proposals to support management decision-making
• Manage and mentor the FP&A Team, providing guidance, training, and support to foster professional growth and development
• Work closely with project managers and budget holders, ensuring projects are financially sustainable and aligned with donor requirements
• Collaborate with operational teams, including HR, IT, and Procurement, to integrate financial planning with operational strategies

The successful candidate will have:

• Qualified with a recognised professional body, or be able to prove they are qualified by experience
• Experience in charity financial planning, budgeting and cost recovery model in a complex organisation
• Substantial relevant finance management experience in the not-for-profit sector
• Experience in mapping and analysing processes and identifying and implementing process improvement
• Excellent communication skills and be able to influence at all levels within the organisation
• Ability to manage, support and develop diverse teams to work effectively together and with the rest of the organisation
• Ideally, experience of accounting within a grant receiving organisation

This role is offered on a hybrid working basis, with only occasional travel required, just a few times per month, to either the London or Edinburgh office for key meetings.

Applications are open until Sunday 24^th August, with first stage interviews due to take place the week commencing 1^st September, but CVs will be under continuous review before then, so do not delay in applying – submit your CV via Robertson Bell today to make sure you don’t miss out!

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Intervention Worker to play a pivotal role in our Criminal Justice Service in Battersea.

Sounds great, what will I be doing?

Approved Premises (APs) work with high-risk people released from prison, providing a vital element in public protection arrangements. APs offer a level of contact, support and supervision within the community that is unique within the Criminal Justice System. This is an opportunity to be part of a dedicated, enthusiastic staff team at our male Approved Premises in Battersea, playing a key role in pro-social modelling, rehabilitation and community reintegration for those ready to make positive choices.

Working closely with Probation Officers and other community services such as police, health, housing and substance misuse, we provide a stepping stone from prison into the community.

As a member of the Approved Premises team, you will model pro-social behavior and foster a positive, respectful culture with both clients and colleagues. You will actively engage with residents, supporting communal activities such as meal preparation, and contribute to the delivery of individual sentence plans in collaboration with probation officers, police, and external agencies.

Your role will involve providing administrative and practical support, ensuring daily tasks are completed, and following all operational protocols. You will encourage compliance and enforce rules relating to curfews and drug and alcohol testing as required. Keeping colleagues, multi-agency partners, and management informed is essential.

You will be responsible for monitoring and maintaining the health, safety, security, cleanliness, and well-being of the premises and residents, utilizing tools such as CCTV, observation, and direct personal contact. Accurate, timely record-keeping and appropriate information sharing with respect for confidentiality are critical components of this role.

Using your initiative, you will identify and address additional tasks or emerging issues, working within the service to maintain an enabling environment. Adherence to the Approved Premises Manual, Hestia policies, and relevant justice service requirements is expected, alongside consistently demonstrating The Hestia Approach.

This role involves working closely with high-risk offenders transitioning from prison to community life, providing a unique level of daily support, supervision, and tailored interventions. You will empower residents to take responsibility for themselves while maintaining appropriate boundaries and supervision. The position operates on a rolling rota covering early, late, weekend, and night shifts to ensure continuous support and public protection.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have a strong ability to engage and communicate effectively with others, demonstrating flexibility and responsiveness in their approach. They should maintain an optimistic outlook regarding people's capacity for change and the possibility of positive outcomes. A quick learner who can efficiently gather information and make well-founded decisions is essential.

The candidate must be able to maintain firm boundaries and exercise authority legitimately while working in a pro-social and positive manner. Competence in receiving, processing, and accurately recording detailed information is required, along with ensuring appropriate sharing of information within confidentiality guidelines. An understanding of the emotional and behavioral impacts of trauma is important, as is the ability to work sensitively with individuals who display a wide range of emotions, behaviors, and communication challenges.

The candidate should be a team player who leads by example and takes a practical, hands-on approach to tasks such as cooking, gardening, household chores, and leisure activities. Finally, knowledge of safeguarding principles and the ability to identify and respond appropriately to safeguarding concerns are essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Exciting Opportunity: Join West London Centre for Counselling as a Trainee Couples Counsellor (NHS Recruit to Train Programme)

West London Centre for Counselling (WLCC) is pleased to offer an excellent opportunity to join our team through a full-time, salaried NHS Recruit to Train position.

Successful candidates will:

• Be employed by WLCC
• Join the Tavistock Relationships training programme
• Begin training as part of the September 2025 cohort and complete by September 2028.

About the Programme

Building on the success of previous cohorts, NHS England is funding new opportunities starting September 2025.

This three-year programme offers:

• Full tuition coverage
• Salary support funding
• Completion of foundation-level counselling training
• Specialist NHS Talking Therapies modality training in Couples Therapy for Depression (CtfD)

Funding

NHS England funds:

-Full tuition fees across the 3-years of the programmes

-Salary support to cover the salaries across the 3-years of the programme:

· Year 1- Band 5

· Year 2 & 3- Band 6 

Important Eligibility Information

• These are training roles, and candidates must remain in the funded Recruit to Train post to retain their place on the course—and vice versa.
• If you are ineligible for the course, you cannot be offered the role.
• If you withdraw from the employment offer after accepting a course place, you will not be permitted to join the course.

Course structure and requirements

The National Curriculum for High Intensity Psychotherapeutic Counselling within NHS Talking Therapies for anxiety and depression outlines the full details of the course structure. To summarise, the following outlines the key training requirements:  

· A 1-year core psychotherapeutic counselling foundation level training, which also introduces the chosen NHS Talking Therapies modality. Following sign off for readiness, trainees can begin to practice at West London Centre for Counselling with people with mild to moderate depression

· Followed by, a 2-year post-graduate diploma (PGDip) in psychotherapeutic counselling (minimum 120 credits at Level 7)

· A minimum of 450 supervised client hours gained within a NHS Talking Therapies service

· A minimum of 450 training hours (skills and theory)  

· A minimum of 50 personal therapy hours  

· A minimum of 90 minutes of training supervision to every six hours of client work (or the equivalent for group supervision), or 90 minutes per week if they have completed less than six hours of client work in the week

· NHS Talking Therapy services will be responsible for supervision on site, including oversight of case management, clinical governance and management supervision in line with the supervision requirements of the NHS Talking Therapies for anxiety and depression manual.

· An average of two to three days per week of clinical practice in NHS Talking Therapies services

· Individual accreditation (professional registration) with a professional body in line with the NHS Talking Therapies for anxiety and depression manual (see the manual for more details)

Key Dates

· Application deadline: 18th August 2025

· Interviews: Week commencing 25th August 2025

· Course start date: 29th September 2025

Selection process

Selection processes including shortlisting and interviews will be carried out jointly by West London Centre for Counselling and Tavistock Relationships (training provider). Successful applicants will need to meet both the requirements of the employing service’s job description and person specification, and the training provider’s entry requirements. The recruitment process to identify the trainees for this psychological role will be collaborative and values based.  This is to ensure that trainees recruited can meet both service expectations but also the educational requirements for the 3-year pathway.

Role Purpose

This is an exciting opportunity to shape the voice and public profile of one of the UK’s most impactful social justice charities. As Head of Communications, you’ll lead our communications function at a strategic level, inspiring and influencing how we share our story with the world. You’ll craft and deliver bold, creative, and inclusive communications that raise awareness of Pact’s work and help us achieve our ambitious goals. From digital campaigns and media relations to powerful storytelling and brand development, you’ll ensure our voice is clear, compelling, and deeply rooted in the lived experiences of those we serve. As a key member of the Executive Team, you will also play a vital role in shaping the overall strategic direction of the organisation, leading organisation-wide projects and championing a culture of open, values-driven communication.

Key Responsibilities

• You will provide strategic leadership for all communications activity across the charity, working closely with colleagues to develop and deliver multidisciplinary communications plans that support corporate objectives. You will be responsible for evaluating communications performance, reporting against KPIs, and using data to drive improvement. You’ll play a key role in horizon-scanning and forward planning, ensuring our messaging is proactive and responsive to external developments.

• You’ll oversee all of Pact’s digital platforms, including our social media channels and websites, as well as those for the Prisoners’ Families Helpline. You will lead the creation and delivery of compelling content to engage and grow our audiences, ensuring a dynamic and consistent presence across both organic and paid-for channels.

• Marketing and branding will be central to your remit. You’ll lead the development of high-quality, accessible and inclusive marketing materials and publications that inspire and inform stakeholders, staff, volunteers and service users. You’ll ensure the organisation maintains a strong and coherent visual and written identity, and you’ll manage a library of media assets and case studies that bring our work to life. You will also offer trusted support and guidance to colleagues and volunteers promoting Pact’s services locally.

• A core part of the role will involve amplifying the voices of people with lived experience. You’ll oversee the regular generation of powerful case studies and service user stories to be shared across internal and external channels, always ensuring ethical and inclusive storytelling.

• You’ll also contribute to the planning and promotion of key organisational events, including staff and volunteer gatherings, stakeholder roundtables and receptions.

• Ultimately, you will be the guardian of the Pact brand and the leader of our communications culture – someone who empowers others, inspires creativity, and champions clear, compassionate communication at every level.

Person Specification

• You will have significant experience in a senior communications, PR or marketing leadership role, with a proven ability to develop and evaluate impactful strategies. You’ll be an exceptional communicator with a keen eye for storytelling and audience engagement, and you’ll have experience managing digital platforms and growing audiences through content innovation.

• Strong leadership and team management skills are essential, as is a collaborative, facilitative approach that brings out the best in others. You’ll need to be a confident relationship-builder, able to influence at senior levels and build trust with stakeholders, media, and partners.

• Ideally, you will bring experience or understanding of the voluntary, criminal justice or social justice sectors. A strong grasp of inclusive communication and accessibility standards is highly desirable, along with an ethical approach to storytelling that respects and amplifies lived experience.

How to apply:

Please note - interviews will be conducted during the final week of August and the first week of September, 2025.

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the 'apply now' button.

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity. Please contact us if you require any support in engaging in our recruitment process.

Location: Two days a week in Central Office (Wandsworth / Wormwood Scrubs) with regular travel across England & Wales
Department Marketing and Communications
Job Type: Full time, 37.5 hours per week, Monday to Friday
Contract Type: Permanent
Salary: £46,225 per annum £3,000 market supplement
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance

You may also have experience in the following: Communications Officer, Media Manager, PR, Public Relations, Public Relations Officer, Communications Manager, Marketing Communications, Campaign Manager, Project Management, Charity, Third Sector, Charities, NFP, Not for Profit, etc.

REF-222 719

Are you an experienced administrator looking for a new challenge? Would you like to work as part of a small, supportive team of colleagues who are all committed to the Humanimal Trust Vision? If so, this could be the perfect opportunity for you! 

Job Description: Administrative Assistant 

Hours:

20 hours per week – Working days subject to discussion at interview.

Salary:

£26,000 (pro rata £13,000)

Reports to:

Administration and Finance Manager

Location:

The role is a remote, work from home position, however the post holder will be required to work flexibly as there will be occasional travel to attend face to face meetings with colleagues within the UK.

Job Purpose

To provide administrative support to the team and maintain the Trust’s general administrative activities, with dedicated support to the Fundraising and Partnerships Manager.

Main Duties and Responsibilities

1) Assisting with updating and maintaining governance documents such as policies and procedures.

2) Scheduling meetings and coordinating calendars for members of the team when needed.

3) Monitoring the Trust’s shared mailbox email accounts: responding to requests from members of the public.

4) Dealing with incoming and outgoing correspondence.

5) Arranging travel and accommodation for team members, trustees and consultants when required.

6) Support the CEO with administration where required.

7) Support the Administration and Finance Manager with finance administration where required.

8) Maintaining fundraising and communication databases: Salesforce and Mailchimp.

9) Maintaining fundraising platforms such as Enthuse, JustGiving, Donr, Much Loved, Give and Gain etc.

10)  Supporting projects for fundraising and awareness campaigns or events.

11) Responding to fundraising enquiries and assisting with regular giving communications.

12)  Thanking donors (when appropriate) and supporting the donor journey.

13)  Ensuring supporter data is current and accurate on our CRM system (Salesforce).

14)  Gathering data and generating reports from Salesforce to support the Fundraising and Partnership Manager.

15)  Processing book orders and arranging shipment.

16)  Supporting the team with various internal audits.

17)  Supporting the Fundraising and Partnership Manager with admin relating to all aspects of fundraising.

Personal Development

1) Undertake training as required or considered appropriate for the role.

2) Actively participate in regular supervision sessions and team meetings.

3) Participate in Individual Performance Review and Personal Development plans, and undertake training and development as identified within these discussions and as indicated by the requirements of the post.

General

1) Maintain a professional and confidential approach to work at all times.

2) Work in line with Humanimal Trust policies, procedures, codes, and guidance, including in relation to health and safety, confidentiality, data protection and equal opportunities.

3) Actively promote the aims and principles of the Humanimal Trust and take part in any Humanimal Trust activities as directed.

4) Maintain the confidentiality of any information gained during employment with the Humanimal Trust at all times.

5) The post holder will be required to travel occasionally across the UK, therefore access to transport is required. The post holder will also need to be flexible in their approach to working from home or meeting in various locations as appropriate / required.

6) The post requires flexible working, which may include some evening and weekend work on occasion, with time off in lieu.

This job description may be subject to joint review from time to time between the post holder and Humanimal Trust.

Role Terms

· The position is part time.

· Holiday allowance is 25 days plus bank holidays pro rata, increasing in line with service annually to a maximum of 30 days pro rata, plus bank holidays.

· Probation period is 6 months.

Recruitment Process

Initial telephone screening calls will take place week commencing 18th August 2025.

Video call interviews will take place week commencing 25th August 2025.

In person interviews likely to take place week commencing 8th September 2025 depending on candidate location. 

Humanimal Trust’s Vision and Values

Our Vision:

We want a world where both humans and animals have better opportunities to benefit equitably from medical progress because vets, doctors and researchers routinely collaborate and share – this is One Medicine.

Our Values and attitudes

CONFIDENCE:

We are self-assured, clear and persuasive about what we believe and what we seek to achieve.

HOPE:

We believe better opportunities to benefit from medical progress for both humans and animals can be achieved; that belief inspires us to inspire others.

COLLABORATION:

We are open, inclusive and accessible; we discuss, we debate and we bring people together to share their knowledge.

AMBITION:

We are passionate and resolute in our commitment to better opportunities to benefit from medical progress for both humans and animals.

Location: Remote (based in England & Wales with occasional travel required for biannual team days in London, termly Support Coach Team meetings in various locations, and twice termly vists to facilitators in various locations). Due to location of regional hubs, we would encourage applications from the Bristol, Liverpool and Manchester areas.

Salary: £28,665 - £30,765 pro rata (£22,932 - £24,612 actual)

Hours of work: 4 days a week (28 hours)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us​

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Support Coach role involves:

• Supporting volunteer facilitators by coaching them through the opportunities, challenges and obstacles of running a Kids Matter programme
• Training and upskilling facilitators by helping run events and develop new resources
• Working with the wider Kids Matter team to encourage and strengthen Kids Matter’s church partnerships

At Kids Matter, we are committed to delivering effective coaching. All Support Coaches are given the opportunity to go through the coaching accreditation process with ICF to become an Associate Certified Coach (ACC). Kids Matter provides the support and supervision for this to take place, and will cover the cost of the accreditation if the individual remains employed as a Support Coach for the two years following applying for accreditation. If the individual leaves before two years, a percentage of the accreditation cost will be required to pay back.

About you

Are you someone who enjoys coming alongside others, encouraging and challenging them as they learn and grow? Do you have a strong understanding of the disadvantages many families face in the UK? Can you sensitively and effectively communicate with people from a wide variety of backgrounds and experiences? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision to see every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Support Coach position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 4pm Monday 1st September 2025. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

Commercial Compliance Manager

Sue Ryder supports people at the most difficult times of their lives

Are you an experienced fundraising compliance professional with a proven track record in developing and implementing strategic plans, along with creating supporting policies, processes, and training programs?

Sue Ryder has an exciting opportunity to support the development and implementation of a compliance framework across all commercial operations (fundraising and retail) at Sue Ryder that will drive the future of one of the largest and most recognisable UK healthcare charities so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

The Role
Reporting to the Head of Commercial Support and Governance, the role works alongside the Fundraising Supporter Services and Standards Manager, Retail Operations Manager and Retail Support & Projects Manager. The role will work closely with key stakeholders across Sue Ryder predominantly to focus on fundraising operational compliance and provide leadership and assurance guidance for Retail and other commercial operations that Sue Ryder develop in the future.

You will support the development and implementation of a compliance framework across fundraising operations at Sue Ryder which includes, maintaining awareness of external legal and regulatory requirements, engaging stakeholders to review and update policies, work with subject matter experts to create compliance processes and training.
You will also build and maintain reporting and other mechanisms which clearly identify where assurance is available or where not, providing leaders with data to focus on improving compliance.

Key Responsibilities:

• Develop a compliance plan with agreed assurance levels, including audits, SLA and KPI reporting, and comprehensive documentation for ongoing commercial fundraising and retail operations.

• Review and update all compliance policies and procedures, recommending and gaining agreement with subject matter experts for appropriate review periods.

• Ensure adequate training resources are available for compliance related matters and ensure regular reporting to monitor compliance and inform managers and ensure compliance is embedded in campaign planning and execution. Review, advise and sign off all fundraising materials sent out across Sue Ryder with subject matter experts.

• Work with stakeholders to build and deliver an ongoing compliance communications plan and strategy

You will have

• Expert knowledge of the CAP code, General Data Protection Regulation, Privacy and Electronic Communications Regulations (PECR), Code of Fundraising Practice and other charity requirements set by the ICO, the Fundraising Regulator, Gambling Commission’s Licence Conditions and Code of Practice and HMRC Gift Aid Standards.

• Proven experience of creating and reviewing policies and guidance in a fundraising or retail environment.

• Experienced in implementing reporting mechanisms (SLA/KPIs) using multiple data sources and systems and internal and external audit processes and risk management.

• Understand and have experience of project management processes.

• Excellent teamwork, emotional intelligence, and leadership skills.

• Able to develop a network of relationships across the organisation to deliver objectives as a skilled negotiator able to influence and motivate others

• Capable of managing competing priorities to meet business need, balancing risk and commercial benefit

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)

• Company pension scheme

• Staff discount with thousands of retailers

• Refer a Friend scheme - £250 payment

• Enhanced maternity, paternity and adoption pay

• Access to Employee support programme

• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals

• and lots more. Please visit our careers website for the full list.

Closing date: 3rd August
Interview/Assessment date: 12th August (London)

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.