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About the role
A fantastic opportunity has arisen for a full time Casework Administrator to join the Southeast Region Office Regional Office team at SSAFA, the Armed Forces charity. (Our region covers Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey and Sussex).
You will be responsible for providing specialist administrative support undertaking virtual telephone casework across the southeast region, working remotely with SSAFA Southeast Regional Office colleagues to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.
To help you establish yourself in this new post you will receive excellent training and induction to the Southeast Regional Office. You will work closely with the Regional Casework Managers and Regional Operations Manager.
The post is home-based, lone working with support from your line manager and team colleagues. You may be required to travel for face-to-face casework in the region, predominantly along the south coast. Expenses will be paid for travel.
About the team
In this role you will be working closely with colleagues in the Southeast Region Office, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team which includes 2 Casework Managers, a Regional Operations Manager and a team of 8 Regional Casework Co-ordinators.
About you
To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of using their own initiative, planning and managing their workload with minimal supervision. You should be experienced at writing descriptive reports following a recommended structure. This role requires you to be a resilient person and it would be advantageous if you understand the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector and preferably the military charity sector landscape would be valuable, but not essential.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
How to apply
For more information and to apply, please click on the Redirect button. If you have any queries or would like to speak to someone about this role, please contact Sarah Evans by email for an informal discussion.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on 26 June 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: TBC
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Thank you!
Starting Salary: £35,668 - £39,005 (pro-rata, for part time is £17,834 - £19,502)
Location: Home
Hours: Part-time: 2 ½ days (17.5 hours) per week.
While this is a home-based role, it involves regular travel throughout the Diocese of Leeds to build relationships and work closely with volunteers, clergy and other key stakeholders. We are therefore looking for someone who is flexible, mobile and based within, or close to, the Diocese of Leeds and can travel widely around the area covered.
CAFOD is looking for an enthusiastic and relationship-focused Community Participation Co-ordinator to help grow engagement across the Leeds Diocese.
Working as part of a regional team, you will inspire and support parishes, schools and the wider Catholic community to participate in CAFOD’s work through prayer, action and giving. You will recruit, develop and support volunteers, build strong relationships with clergy and diocesan stakeholders, and help deliver CAFOD’s fundraising, campaigning and education objectives locally.
This is a home-based role with extensive travel across the Leeds Diocese. The successful candidate will be confident working independently, building networks and motivating others to get involved in CAFOD’s mission to overcome poverty and injustice.
Key Responsibilities
- Recruit, support and retain a network of volunteers.
- Build and maintain relationships with clergy, parishes, schools and diocesan stakeholders.
- Deliver local participation plans and contribute to regional targets.
- Promote CAFOD’s work through diocesan communications and local networks.
- Organise volunteer meetings, training and engagement activities.
- Maintain accurate volunteer records and reporting.
Access to a car is essential.
You will bring:
- A clear commitment to volunteering and an understanding of the transformative impact volunteers can have within communities.
- Experience of building and managing multiple relationships with a diverse range of stakeholders, including volunteers, clergy, community leaders or partner organisations.
- Experience of volunteer management, including recruitment, support, development, retention and recognition.
- Strong communication and interpersonal skills, with the ability to engage and motivate a wide range of audiences.
- Excellent organisational skills and the ability to manage competing priorities effectively.
- A willingness to travel extensively across the Leeds Diocese and occasionally work evenings and weekends.
CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves responsibility for people who will have contact with children, young people and vulnerable adults and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).
Registered Charity
101 - 500
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.