Regional head of programmes jobs

This is your chance to lead the charge on impact! You will build and roll out our Monitoring, Evaluation, and Learning (MEL) framework to capture the real difference we make and share it with everyone from funders to supporters.

You will be the bridge between data and impact, translating insights into compelling stories that demonstrate our outcomes whilst strengthening our programmes, partnerships, and strategic direction.

We need someone who:

• Has humanitarian or not-for-profit sector experience
• Can spot trends, distil key insights, and turn them into actionable intelligence for fundraising and programme strategy
• Is passionate about improving the lives of displaced people worldwide
• Brings sharp analytical skills to optimise how we direct resources where they're needed most
• Can communicate data-driven insights in ways that build trust and inspire action

Your work will ensure that Choose Love's resources create maximum impact for displaced communities. If you're ready to combine your analytical prowess with purpose-driven work, we'd love to hear from you!

• Being based in London, United Kingdom (UK) and having the right to work in the UK is essential 
• Those who have applied to this role previously need not apply

World Horse Welfare is an international charity that strives to support and strengthen the horse-human relationship through a combination of care, research, education and influence. Our international team work alongside communities and local organisations across the globe to transform the lives of working horses - and the people who rely on them.

We are looking for a proactive and highly organised individual to join our International team and play an essential role in supporting our global programmes. This is an exciting and varied position where you will provide administrative, logistical and financial support to the Director of International, our International Programme Officers and overseas consultants.

About the role:
In this role, you will coordinate international travel and logistics, ensuring our staff and consultants have the necessary travel documentation, safety information and support they need before and during travel. You will also play a key role with communications when they are overseas as well as supporting with preparation of reports and maintaining digital records and filing systems.

A significant part of the role involves financial administration, including budget support, processing expenses and maintaining accurate financial records in collaboration with the Finance department. Your ability to manage multiple tasks, maintain confidentiality and keep processes running efficiently will be central to this role and the team.

This is a hybrid role working between our head office in Snetterton, Norfolk and at home.

About you:
We are looking for someone with strong attention to detail, excellent organisational skills and a flexible, proactive approach. You will be confident building working relationships with colleagues and partners from a wide range of cultures and backgrounds. Experience coordinating domestic and international travel is essential, as is experience working with budgets, expenses, invoices and administrative processes. If you thrive in a busy environment, enjoy supporting others and are motivated by work with real global impact, we would love to hear from you.

What we offer:

• Pension scheme with enhanced employer contributions up to 8%, rising to 12% with length of service.
• Employee health cash plan to cover expenses such as dental, optical, physiotherapy, etc.
• 20 days holiday pro rata increasing to 25 days with service, plus bank holidays and a shutdown between Christmas and new year.
• Paid employee sickness absence scheme and compassionate leave.
• Life assurance scheme of 4x annual salary.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. 

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.

Closing date: Wednesday 4th of March 2026
Interview date: Week commencing 9th of March 2026 at our head office in Snetterton, Norfolk.

An exciting opportunity to join the Rank Foundation team in London or Penrith as Head of Impact, Partnerships & Place.

The Head of Impact, Partnerships & Place is a senior leadership role responsible for driving collaboration & partnerships and ensuring measurable social impact. This position combines strategic vision with operational excellence to advance the Foundation’s mission. Our mission is rooted in trust, respect, and a belief in the collective power to drive positive change.

The creation of the Head of Impact, Partnerships and Place marks a pivotal moment in our journey. It signals our ambition to deepen how we understand, evidence and learn from our impact, and to use that learning to continually strengthen what we do. The role will ensure our place-based work is shaped by insight, collaboration and long-term thinking, so that communities have the best possible opportunities to thrive. By building strong partnerships with funders and collaborators, this role will help us grow and scale our work in ways that are purposeful and sustainable.

Please download the Recruitment Pack for the full description of the post and further information. 

Key Responsibilities

Impact Measurement

o Design and oversee frameworks for monitoring and evaluating strategic outcomes.

o Prepare and present impact reports to stakeholders, ensuring transparency and accountability.

o Support the wider staff team in gathering data to inform and underpin the Impact Framework.

 Partnerships Development

o Build and maintain partnerships with RankNet members, other funders, government, and community organisations.

o Negotiate and manage collaborative projects to maximise reach and effectiveness.

 Place-based Programmes 

o Lead the place-based programmes (currently Plymouth and Sunderland) and design frameworks for monitoring and evaluating strategic outcomes. 

o Collaborate with other funders and partners to achieve shared goals. 

o Represent the Foundation at local, regional, and national events that focus on place-based work. 

Community Engagement

o Develop and implement strategies to strengthen relationships with RankNet members, partners, and funders.

Strategic Leadership

o Contribute to organisational strategy, identify emerging trends and opportunities for social impact.

o Translate organisational strategy into clear, measurable objectives, ensuring alignment across teams and programmes.

o Manage strategic risk in relation to funders and partnerships, reputation and delivery, ensuring ethical, inclusive and sustainable practice.

 Advocacy and Representation

o Serve as the public face of the Foundation at funder and partnership events.

o Advocate for causes aligned with the Foundation’s mission.

If you would like to apply, please state the role you are applying for and send your CV together with a supporting statement no longer than 2 sides of A4 that clearly demonstrates how you meet the knowledge, skills, and experience requirements of the role to recruitment@rankfoundation. com 

To assist us in our commitment to equality, diversity and inclusion in the workplace, we would be grateful if you could complete our EDI Form.

We’re on a mission to create fairer access to top universities and to transform how young people learn. As our Development and Delivery Lead, you will play a pivotal, leading role in shaping, delivering and growing our Meta Method programme and associated provisions.

This role is ideal for an experienced, confident educator, school support staff member, or outreach professional who thrives in front of large audiences and is ready to take ownership of high-impact delivery. You will lead the delivery of content both in person and (occasionally) online, working directly with schools, students and partners, and acting as a visible and credible ambassador for the organisation.

Alongside delivery, you will work closely with the CEO and Head of Development & Operations to develop, refine and evolve programme content, ensuring it remains engaging, pedagogically robust and responsive to the needs of schools and students. You will bring creativity, judgement and initiative, contributing to programme innovation and the organisation’s wider growth.

As a pivotal member of the Development and Operations team, you will take lead responsibility for the coordination and delivery of Meta Method and additional programmes, ensuring schools are well supported and delivery runs smoothly. You will also play an important role in growing demand for our work, leading conversations around additional programme sales, partnerships and future opportunities.

This is a unique opportunity for someone who wants to combine excellent delivery skills with strategic influence, and who is motivated by seeing their work translate directly into improved outcomes for young people. For the right person, the role offers real autonomy, visibility, and the chance to shape the future direction of an ambitious and values-driven organisation.

This is initially a 12-month contract, however we anticipate that the post will become permanent subject to adequate growth and funding. 

The National League Trust is a registered charity and is one of a group of community focused organisations that are linked to professional football.  As a critical partner of the National League, the Trust supports the development of community projects at football clubs who are members of the competition.  

We are looking for someone who can lead the Trust, with a vision to use knowledge, influence and funding to improve the lives of those who benefit from the work of the organisations the Trust supports. This will involve change and shaping the Trust so that it is guaranteed a successful future.

As our new Head of Trust, you will lead a resilient, dedicated small team with a clear strategic focus on impact, innovation, strengthening standards and improving visibility. You will be guided by our values which include working with trust and accountability, learning, sharing what works and collaboration.  You will shape our direction, embed our strategic framework, strengthen relationships and ensure robust governance. 

We are looking for a strategic, relational and operational leader to take the Trust forward in its development over the next five years.  This includes:

• developing and delivering our strategy
• overseeing grant funding operations
• working to increase our unrestricted income
• raising the Trust’s profile
• growth of activity and impact.  

Critical to the role is building and sustaining strong relationships with key stakeholders in all sectors: including potential funders and other third sector bodies.

You do not need to have a background in football for this role. Your skills and experience can be obtained in any sector.

Do you have a head for fundraising and a heart for animals? This is your chance to become the face of Blue Cross in the south region! We are recruiting for a Regional Fundraising Officer (South) to join our community and events team. This is a hybrid role based at our Burford office.

More about the role

This is a varied and vibrant position where no two days are quite the same. You will work closely with the Community & Events Manager to develop and bring to life regional community fundraising plans that truly resonate with local people across the South of England and Wales. A major part of your focus will be managing and stimulating growth in the areas surrounding our rehoming centres, retail shops and vet hospitals. You will be championing our classic fundraising campaigns, such as Paws for Tea, while also spotting new opportunities to increase income and supporting our incredible "Do it Yourself" fundraisers to help them reach their full potential.

Beyond the numbers, this role is about relationships. You will be building and nurturing volunteer networks, recruiting new faces, and developing fundraising groups that can respond quickly to new opportunities. You will also identify and apply for ‘Charity of the Year’ partnerships with local businesses and managing those corporate relationships. Whether you are supporting local events, encouraging fundraisers to get involved through internal communications, or ensuring our donors feel valued through careful stewardship, you will be key to our growth. You will also be completing administration tasks to keep things running smoothly, such as financial coding, raising purchase orders, and liaising with our data team to ensure every penny is accounted for. 

This is a hybrid role with 2 days a week from our Burford office. There will also be regular visits to our rehoming centres, retail shops and vet hospitals in the South region.

About you:

To thrive in this role, you will be a confident and articulate individual who genuinely loves connecting with people. We are looking for a self-starter who can motivate themselves and others, seamlessly switching between chatting with a local volunteer group, pitching to a corporate partner, or collaborating with our internal teams. You should have a proven track record in community fundraising and the organizational skills to juggle multiple projects.

We are looking for someone with a flexible attitude who isn't afraid to make decisions and take the lead when necessary. You will have a proactive approach to growth, constantly looking for new opportunities to expand our fundraising reach and build on our income. 

Essential Qualifications, Skills, and Experience

· Full driving licence and have transport readily available

· Demonstrable experience in Community fundraising role

· Demonstrable experience in running regional local fundraising appeals

· Recruitment and managing volunteer fundraising groups and individual fundraisers

· Planning of fundraising events programme and evaluation of fundraising opportunities

· Working with other fundraising teams to deliver diverse activities including events, corporate partnerships and key supporter/cultivation activities

· Excellent written and face-to-face communication skills, with an aptitude for interacting with colleagues and supporters on all levels

· Proficient computer skills in Microsoft Office (Word, Excel, Outlook), databases and the Internet

· Ability to demonstrate and apply Blue Cross values of compassion, courage and inclusivity 

Desirable Qualifications, Skills, and Experience

· Knowledge of fundraising databases (ideally Dynamics 365)

How to apply 

Click the apply button below and complete the online application process before the closing date on Tuesday 3rd March 2026. 

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits   

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today.  In return, we want to provide you with the best working environment we can.

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.

Our generous benefits package includes:  

· 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.

· Pension scheme with enhanced employer contribution 

· Life assurance 

· Unlimited access to an employee assistance programme

· Programmes for physical and mental wellbeing support

· Free access to GP via MetLife

· Recognition scheme

· Annual volunteer days 

· Claim for professional fees

· Charity worker discounts across a variety of retailers. 

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

Head of Individual Giving

We’re looking for an experienced and creative Head of Individual Giving to lead and grow our individual giving programme.

About the Role

Reporting directly to the Chief Executive Officer, you’ll shape and deliver our individual giving strategy, overseeing the recruitment, retention and development of individual supporters. You’ll lead on our major appeals, including an annual national campaign to Catholic parishes across the UK.

You’ll also play a key role in developing new fundraising products, optimising donor journeys, and ensuring our CRM and data systems support excellent stewardship and insight-driven decision making. This is a senior position with significant scope to shape the programme and make your mark.

About You

We’re looking for a confident and strategic fundraiser with a strong grasp of individual giving and a collaborative approach. You’ll bring:

• Proven experience delivering successful individual giving or direct marketing campaigns in the charity sector
• Strong skills in supporter stewardship and donor retention
• Experience of managing budgets, teams and external suppliers
• A creative, data-driven approach to growing income
• Excellent communication skills

1MM Programmes Administrator (Operations & Delivery)

Location: Hybrid working in Greater Manchester, Greater London or Cardiff City Region

Contract: 6 months (continuing subject to funding)

Hours: 37.5 per week

Salary: £25,000 (pro rata)

Rolling recruitment with a final closing date of 12pm on 3rd March 2026 (we may close the application deadline early if we have a high demand of quality applications)

About Us

We are a mentoring charity supporting young people aged 14–25 to build confidence, develop skills, and reach their potential. Our work is powered by committed mentors, strong safeguarding, and high-quality programme delivery — and we’re looking for a highly organised, values-driven Programmes Administrator (Operations & Delivery) to help make it all happen.

About the Role

This is a key role at the heart of our programmes. You’ll support the smooth delivery of mentoring across all regions by coordinating training and events, managing essential systems and checks, and ensuring safeguarding and compliance standards are met at all times.

If you love bringing order to busy programmes, care deeply about young people’s wellbeing, and enjoy working across teams — this role is for you.

What You’ll Be Doing

• Coordinating training workshops and events for mentors and staff
• Supporting mentor recruitment, onboarding, and engagement
• Managing programme communications and bulletins via Brevo
• Administering DocuSign and maintaining accurate records
• Tracking and monitoring DBS checks and suitability processes
• Managing delivery, safeguarding, and enquiries inboxes
• Providing admin support across regions, including mentor engagement
• Supporting HR and operations: including contracts, systems, training, surveys, and tools such as Breathe HR

What We’re Looking For

You’ll be someone who is:

• Passionate about improving outcomes for young people aged 14–25
• Highly organised, detail-focused, and comfortable juggling priorities
• Experienced in event administration
• Confident using digital systems and learning new tools
• 2 years experience in HR and general administration, operations, or programme support
• Calm, professional, and confident handling sensitive information
• Proactive, adaptable, and happy supporting across teams and regions
• Committed to safeguarding and safer recruitment practices

Why Join Us?

• Be part of a mission-driven organisation making real impact
• Play a vital role in safe, high-quality mentoring delivery
• Work with a supportive, values-led team
• Opportunities to learn, grow, and shape better systems

How to Apply

To apply, please submit your CV and a Cover Letter explaining why you’re interested in the role and how your experience matches what we’re looking for.

��️ We are committed to safeguarding and promoting the welfare of young people. All roles are subject to safer recruitment checks, including DBS.

Head of Programme Operations

Contract: Permanent, Full Time

Location: The role can be based in London, United Kingdom, Abuja, Nigeria or Kigali, Rwanda, subject to right to work eligibility in the respective countries.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.

• UK: £68,000 - £74,000 per year with excellent benefits.
• Nigeria: NGN 64,968,462 – NGN 90,955,847 per year with excellent benefits. 
• Rwanda: RWF 73,661,730- RWF 89,738,798 per year with excellent benefits. 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The Programme Operations team sits within WaterAid UK’s International Programmes Department (IPD), operating in 17 countries in Africa and Asia. The team is a diverse and motivated group of 14+ people made up of planning, monitoring, evaluation and reporting (PMER), project design and management, and programme systems specialists. They support global operational excellence, PMER, risk management, donor compliance and performance assurance across WaterAid UK’s country and regional programmes. Working in partnership with regional and country leadership teams, the function provides technical oversight, systems development and operational support to strengthen programme delivery and organisational accountability.

About the Role

The Head of Programme Operations leads the development, implementation and continuous improvement of WaterAid’s international programme operations framework. The role provides strategic and operational leadership across programme operations, business management, systems, risk and compliance.

Key responsibilities include overseeing IPD business management processes, supporting financial planning and performance reporting, acting as a delegated focal point for operational risk, and providing senior troubleshooting support on complex operational and management challenges.

The role works in close partnership with Programme Funding to ensure operational readiness for new donor opportunities and effective grant start-up and close-out. It also leads operational assurance processes, strengthens compliance with donor and organisational requirements, and supports capacity strengthening across regional and country teams.

In this role, you will:

• Provide Programme Operations Leadership
• Lead IPD Business Management and Support
• Drive Collaboration, Risk and Performance
• Oversee Systems, Compliance and Assurance
• Lead Capacity Strengthening and Support

To be successful, you’ll need:

• Proven experience in managing or overseeing large scale international programme operations in the INGO or development sector.
• Strong understanding of operational systems (finance, procurement, logistics, compliance) in multi country environments.
• Excellent relevant IT skills, primarily Microsoft Office (Outlook, Excel, PowerPoint and Word), but specifically relevant data systems that support high quality planning, monitoring and reporting.
• Experience of leading, managing and motivating others and driving change.
• Strong leadership and influencing skills, with the ability to build relationships and drive organisational change collaboratively.
• Experience working in complex matrix structures across multiple cultures.
• Strong analytical, problem solving and systems thinking capabilities.
• Demonstrated knowledge of donor compliance and grant management processes.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable:

• Experience in WASH, public health or community development sectors.
• Experience working with restricted and unrestricted funding portfolios.
• Relevant university degree or equivalent professional experience.
• Familiarity with WaterAid UK’s operating model and countries of operation.

Closing date: Applications will close 12:00 PM UK time on 3rd March 2026.   

How to Apply: Click Apply to answer the pre-screening questions upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are

determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We are seeking an experienced Fundraiser to take ownership of a strategic role with real influence.  You’ll design and deliver a bold plan to grow individual and community income, leading donor acquisition, retention and stewardship while overseeing the programme to build meaningful local relationships that strengthen our funding and deepen community support.

This role presents an opportunity to make a tangible difference to the people and communities that our Hospice serves. As the lead for this income stream, you’ll see the direct impact of your work in improved services and patient care, shape how we engage supporters for years to come, and leave a lasting legacy by growing an essential, sustainable source of funding.

This role is for you if:

• You’re energised by building strategy and owning a fundraising income stream end-to-end.
• You’re a relationship-builder who can cultivate donors, volunteers and local partners.
• You’re motivated by seeing the direct impact of your fundraising on patient care and services.
• You want a hands-on role where you can shape systems, processes and long-term plans.

What you’ll be doing:

• Developing and owning the individual giving and community fundraising strategy and annual plan.
• Designing and delivering donor acquisition and retention programmes (welcome journeys, regular giving, renewal campaigns).
• Creating and managing a high-quality stewardship programme: personalised communications, events and impact reporting.
• Working with the Community Fundraising Lead to recruit, support and mobilise volunteers and community fundraisers; coordinating local events and activities.
• Working with Communications to produce campaign materials, stories and digital content.
• Managing donor records, segmentation and reporting in the CRM; monitoring performance against targets.

What we’re looking for:

• Proven experience in individual giving or equivalent (3+ years).
• Strong interpersonal skills and confidence engaging donors, volunteers and local businesses.
• Track record of developing and delivering acquisition, retention and stewardship activity.
• Good project management, organisation and ability to work independently across competing priorities.
• Experience with CRM systems and data-led decision-making.
• A values-led approach, excellent written communication and attention to detail.

Why join us?

• A meaningful role where your work directly improves care and support for local people and families in rural Northumberland.
• Opportunity to lead a strategic post and make a tangible, long-term impact.
• Opportunities for professional development and to shape fundraising practice.
• Local travel to connect with supporters and community partners.

Location: Hexham, hybrid working will be considered.

Hours: Full-time, with some weekend and out of hours working

Reports to: Head of Income Generation

Closing date: 9 March

Interviews: w/c 16 March

We are seeking a part-time Head of Finance and Operations to play a key role in supporting the smooth and effective running of CASE Europe’s London office. Reporting to the Co-Executive Directors, with a matrix line to the global Chief Financial Officer, this role offers a rewarding opportunity to combine strategic oversight with hands-on delivery across finance, HR and office operations.

Working closely with colleagues in Europe, Washington DC and Singapore, you will oversee regional budgeting and financial management, support audits and compliance, and ensure alignment with CASE’s global systems and processes. You will also lead HR activity for the Europe team of 15, manage office operations, and line-manage a small number of staff and matrix reports.

You’ll benefit from a range of workplace benefits including flexible working, season ticket loan, professional development opportunities, and on-site social and wellbeing activities. 

This role is ideal for an experienced finance and operations professional from a charity, membership or education-related setting who enjoys working autonomously, collaborating internationally, and contributing to a mission-driven organisation.

The purpose of this role is to bring together two of FareShare South West’s (FSSW) most critical functions — community membership and food supply — to help transform our current impact, rescuing and sharing food for million more meals. The post holder will lead the development and implementation of both the membership and food strategies, ensuring our membership offer is responsive to community need, operational capacity and the changing landscape of surplus food.

This role is responsible for building and sustaining strong regional and national food partnerships, aligning supply with member demand, and ensuring food reaches the highest priority organisations. The post holder will lead and develop expert teams, strengthen cross-departmental collaboration, and drive service improvements, innovation and growth.

As a key member of the Wider Senior Leadership Team (SLT), the role ensures robust governance, accountability and performance across membership and food, contributing to
organisational strategy, financial sustainability and long-term impact for communities across the South West.

1) Strategic Leadership & Governance

• Provide visible, values-led leadership with clear accountability to the CEO and Board; ensuring teams are aligned behind a consistent culture and change agenda.
• Lead the creation and implementation of the membership and food strategies; delivering to budget, achieving ambitious targets, and embedding innovation for long-term growth.
• Contribute to the wider organisational strategy. Work with the CEO/SLT to set annual budgets and reforecasts, providing regular financial, key performance indicators (KPIs) and narrative reports to the CEO and Board.
• Lead the development and introduction of emerging surplus food types e.g., frozen food, re-labelling, catering packs into our operation, ensuring this is fully aligned across membership, food and operations teams.
• Identify and mitigate risks across the organisation, working with the Wider SLT to maintain an up-to-date risk register.
• Support the Deputy CEO to prepare timely inputs for the audited accounts and impact report and attend finance subcommittee meetings as required.
• Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders.
• Strengthen alignment between the membership and food teams by identifying and implementing innovative, effective solutions to ensure food reaches the highest priority organisations.

2) Food Partners and Supply

• With support from the CEO, lead on the key relationship with the national partner FareShare and The Felix Project, ensuring food supply is maximised and aligned with organisational needs.
• Be accountable for all incoming food supply, including national (70-75% of our total supply via FareShare and The Felix Project) and locally sourced (25-30%).
• Raise awareness of FSSW’s capability to redistribute surplus food and, with support from our communications team, position the organisation as the surplus food partner of choice in the region, leading on food campaigns, external activity, networks and events.
• Working with the Food Manager, maintain and grow local food partnerships across the South West to secure supply aligned with infrastructure, growth plans and community need—taking the lead on stewarding key suppliers and maintaining accurate records.
• Be accountable for food safety and compliance across the organisation, including product recalls, legislation changes, liaison with national partners and the Health and Safety consultant.
• Work closely with both the food and fundraising teams to develop and deliver a gleaning programme across the organisation.
• Work closely with the operations team to ensure all incoming food is compliant, within capacity limits, and aligned to local operational realities.
• Be accountable for key food related projects and reporting for relevant funders, working with the Finance Manager to ensure accurate procurement data.
• Be accountable for the food pipeline and for managing internal and external communications related to food availability, allocation, planning and future growth.

3) Community Membership Development

• Establish a refreshed, high value membership service and value proposition, aligned to surplus food supply, logistics capacity and community need.
• Ensure the membership team implements a data-driven strategy for recruitment and retention, incorporating member feedback, root cause analysis and performance insights.
• Develop and lead long-term, strategic partnerships aligned with the current and future needs of the membership programme, representing the organisation in South West networks relevant to FSSW’s mission.
• Work with the CEO and SLT to develop and scale membership programmes across regions (e.g., Crisis Resilience Fund).
• Lead efforts to reduce food waste across the organisation through improved membership offerings, bolt-on memberships and direct delivery models.
• Maintain a strong, collaborative relationship across the FareShare network, capturing and sharing best practice within membership development.
• Support major, complex development projects across the organisation (particularly those involving membership and food teams), ensuring inclusive working with internal teams and providing supporting business plans and financial forecasts.
• Be accountable for the quality and compliance of the membership CRM (Salesforce), ensuring accurate data for internal use and funder reporting.
• Develop metrics to support effective food allocation, and to manage current and future demand in line with logistics capacity.

4) People and Culture Management

• Lead, coach and develop managers and teams within your department and oversee their recruitment, appraisals, supervision, wellbeing and professional development.
• Build a collaborative, high performing culture across the membership and food teams, working closely with operations and volunteering.
• Champion values-led leadership and effective cross-departmental communication.
• Promote an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity’s mission.
• Model and promote safe working behaviours across both functions, ensuring food safety conversations are part of everyday management.

Health, Safety & Compliance

• Ensure risk assessments, safe systems of work, and training are in place and reviewed regularly across food and membership functions.
• Ensure compliance with FareShare UK standards, the Health and Safety at Work Act, Food Safety and Hygiene Regulations.
• Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities.
• Working alongside the Head of Operations, lead regular food safety briefings and toolbox talks to reinforce safe behaviours and encourage open reporting.

Person Specification
Essential Criteria

• Proven leadership experience, including building high-performing teams.
• Experience in a food, logistics, FMCG (fast-moving consumer goods) or operational supply-chain environment.
• Strong analytical and organisational skills, with confidence using data to inform decisions, manage budgets and track performance.
• Excellent communication and relationship-building skills, able to influence and collaborate effectively with internal and external stakeholders.

Desirable Criteria

• Knowledge of food safety, health & safety and regulatory requirements relevant to food handling and redistribution.
• Experience working in a charity, social enterprise or purpose-driven environment, with an understanding of community need and social impact.
• Familiarity with CRM systems (e.g., Salesforce) and confidence using digital tools to improve service delivery.
• Experience working cross-functionally, aligning teams around shared goals and improving processes between departments.
• Understanding of customer journeys or service-user engagement.

Salary: £38,346 -£42,544 per annum (depending on experience and skill level)

Contract length: Permanent

Location: Remote/ Hybrid – Oxfordshire preferable but open to other locations within catchment area, flexible working.

Responsible to: Programme Manager Catchment Partnerships, or directly to Assistant Head of Improving Rivers / Head of Improving Rivers

About Thames21

Thames21 is an environmental charity which works across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis by restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. 

Diversity at Thames21

Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this.

 Purpose of the job

To drive forward Thames21’s ‘Thames Valley’ (broadly Oxfordshire/ Buckinghamshire/ Berkshire) catchment areas programme in line with our 5-year plan and future strategies ensuring appropriate integration across Thames21 and partner organisations. This includes building and sustaining a team to reduce diffuse pollution, increase biodiversity, improve water quality, and support agricultural businesses to deliver environmental improvement works and nature friendly farming practices.

The postholder requires operational experience and knowledge at catchment scale as well as project and people management experience. They will take a strategic overview of the programme and guide our growth in the thematical and geographical area, with a particular focus on the following outcomes.

• Work with 20 farmers each year to reduce diffuse pollution at source and flood risk.
• Offer advice on nature-based solutions and grant funding to farmers and landowners.
• Plant 30,000 trees annually.
• Input and support the achievement of other applicable 5-year plan targets. i.e. River restoration and catchment scale monitoring.
• Increase Thames21 presence in the Thames Valley, identifying opportunities, supporting, and complimenting the work of other NGOs and regional Rivers Trusts.

The role is a relatively new area of work for Thames21 and may consist of supporting a range of projects and programmes including Catchment Partnerships, Farm Clusters and Natural Flood Management.

Finally, the postholder will take a lead in progressing Thames21’s resilience strategy i.e. working closely with the Fundraising Team, the Catchment Partnership Team, and partner organisations to increase private and public investment to deliver healthy resilient rivers and catchments.

Additional requirements may include supporting other Thames21 projects and funding applications, as the need arises.

Main Duties and Responsibilities

You will oversee and manage the delivery of diverse projects. You will also develop your team’s scope, strategy and action plan in order to grow the team to deliver 5-year plan targets work closely with expert (e.g. statutory bodies, authorities, NGOs and academics) and non-expert (e.g. community groups and volunteers) stakeholders to develop, fund and deliver projects within the catchments, and oversee their management.  You will also work closely with the Assistant/ Head of Improving Rivers and other members of the Thames21 team to develop funding applications and steer the direction of the catchment areas.

Tasks include:

 · Programme Development & Integration

Develop and expand the Thames Valley catchment programme in line with Thames21’s 5-year strategy, ensuring integration with other teams.

 · Funding & Financial Management

Secure diverse funding sources and manage project budgets, including financial reporting and cost tracking to meet objectives.

· Project & Risk Management

Lead project delivery, monitor progress, and identify risk mitigation strategies to ensure continued success.

· Team Leadership & Staff Development

Manage and support staff through training, appraisals, workload balancing, and adherence to health and safety requirements.

 · Stakeholder Engagement

Build and maintain relationships with internal teams, funding bodies, landowners and other external stakeholders.

 · Technical & Farm Advisory Support

Provide farm advice, generate reports (including GIS mapping), and maintain a database of visits and environmental opportunities.

· Catchment-Based Approach Advocacy

Promote and apply catchment-based principles internally and externally in water and land management.

 · Health, Safety & Compliance

Ensure compliance with health and safety policies and broader regulatory requirements across all projects.

 · Information & Data Management

Maintain accurate documentation and project data systems, supporting transparency and accountability.

· Promotion & Communications

Support production of publicity materials and represent Thames21’s work to broader audiences.

 Other Duties

This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.

The Food Manager plays a critical operational leadership role at FareShare South West (FSSW), ensuring that the charity maintains a consistent, safe and high-quality flow of food to community organisations across the region. Supporting the Head of Food & Membership, the post holder is responsible for managing day-to-day food supply, strengthening local sourcing, and building long-term relationships with suppliers and partners.

The role ensures that incoming food—whether from national or local sources—is compliant, well-managed and aligned with operational capacity. It plays a key part in the effective monitoring of stock, the food pipeline and logistics scheduling. The Food Manager leads local sourcing activity, expands food innovations such as frozen and re-labelling, and oversees key food-related projects including the regional Gleaning Programme.

Managing the Food & Community Officer and working closely with Operations, Membership, Fundraising and other internal teams, the Food Manager helps deliver FSSW’s food strategy, reduce waste, and maximise the impact of surplus food redistributed to frontline organisations.

1) Strategy, Performance & Team Management

• Support the Head of Food and Community in the development and delivery of the food strategy, budget and annual targets.
• Monitor weekly performance against agreed plans; provide operational reporting for internal teams and funders.
• Line-manage the Food & Community Officer and HGV Drivers, including recruitment, appraisals, supervision, wellbeing and development.
• Champion values-led leadership and promote effective cross-team communication.
• Ensure compliance with organisational policies, food safety, health & safety and safeguarding requirements.
• Foster an inclusive, motivational team culture that reflects FSSW’s mission and values.
• Takes visible leadership for health, safety, and food safety, ensuring all team members and participants work safely and effectively

2) Food Supply Management

• Support the Head of Food & Community in managing the national supply relationship with FareShare UK/The Felix Project, including communication, throughput data and supply alignment.
• Manage, analyse and report on over/under-deliveries, food quality, cancellations and trends, working closely with Operations and Membership teams.
• Monitor and report the changing food pipeline, helping devise strategies to redistribute gluts and reduce waste.
• Support Operations and the Head of Membership & Food Partnerships with stock-level monitoring across FSSW sites, including stock movement, product types and capacity.
• Working with Operations, Transport and the national partner, lead on logistics schedules for incoming food to maximise volume while ensuring cost-effective solutions.

3) Local Food sourcing:

• Lead delivery of the Local Food Sourcing Strategy, ensuring local sourcing achieves or exceeds 25–30% of total incoming food.
• Act as the first point of contact for local and regional suppliers, maintaining strong, long-term, trust-based relationships.
• Promote FSSW’s surplus food redistribution capabilities through events, presentations, online presence and food sector networks.
• Grow and manage a sustainable pipeline of local surplus and donated food, complementing national supply.
• Work collaboratively with other FareShare Network Partners to share local food opportunities.
• Maintain accurate and accessible sourcing records and outcomes.
• Support food safety and compliance, including product recalls, legislative changes and liaison with national partners and the H&S Consultant (via the Head of Membership & Food Partnerships).
• Ensure all incoming food is compliant, within operational capacity and aligned with local logistics.

4) Food Development & Innovation

• Lead expansion of the Gleaning Programme across the region, working with Operations, Volunteering and Fundraising teams.
• Support development of new food innovations including:
  • Frozen food expansion
  • Breaking down ambient bulk
  • Re-labelling and product preparation
• Manage key food projects, including reporting to relevant funders, ensuring accurate procurement and financial data in partnership with the Finance Manager.
• Represent FSSW in local collaborations/partnerships addressing local food waste or surplus food

5) Health, Safety & Compliance

• Champion a positive safety culture, modelling safe working practices and encouraging team members to work safely and report hazards or incidents promptly.
• Ensure the incoming food supply complies with FareShare HACCP Food Safety Manual and all relevant legislation and audit standards.
• Provide support for product recalls, safety notices and compliance-related communication.
• Support with internal and external food safety audits

Person Specification
Essential Criteria

• Experience in a food, logistics, FMCG (fast-moving consumer goods), warehousing or similar operational environment, with an understanding of supply, stock flow and operational constraints.
• Proven ability to build and manage supplier or partner relationships, ideally involving food or operational partnerships.
• Experience supervising or managing staff, with the ability to motivate, support and develop team members.
• Confidence using data and reporting, with strong problem-solving skills and a practical, hands-on approach.

Desirable

• Knowledge of food safety, health & safety and compliance requirements, including HACCP or similar frameworks.
• Understanding of charity operations or social impact environments, particularly those involving volunteers or community partners.
• Experience managing or supporting projects, including reporting, coordination and cross-team delivery.
• Familiarity with logistics scheduling, transport operations or stock management systems, ideally in a multi-site context.
• Knowledge of procurement, supplier stewardship or food contract management.
• Experience managing or monitoring budgets, procurement data or cost-effective operational planning.
• Comfortable representing an organisation externally, including at events, supplier meetings or sector networks.
• Experience supporting innovation projects or process improvements.