Regular giving manager jobs

About the Role

Join MAP and help deliver exceptional care for our supporters.
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We deliver life-saving medical care and strengthen health systems for those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Lebanon. We’re looking for an experienced and motivated Supporter Care Manager to lead our Supporter Care team. You’ll oversee our supporter care operations, ensuring every donor, fundraiser, and campaigner receives outstanding, empathetic service. You’ll also champion the voice of our supporters across MAP, ensuring their experiences shape our work.
 

What you’ll do:

• Lead and inspire our Supporter Care team (3 direct reports), fostering a supportive, high-performing environment.
• Oversee income and data processing, enquiry handling, and complaint management.
• Drive continuous improvements in systems, processes, and supporter experience.
• Monitor KPIs, report on performance, and implement service enhancements.
• Ensure compliance with GDPR, the Fundraising Code, and other relevant regulations.
• Collaborate with teams across MAP to deliver supporter-focused solutions.

About You

What we’re looking for:

• Proven experience leadership in a customer or supporter care function, ideally in a charity setting.
• Strong people management skills, with the ability to coach, motivate, and develop teams.
• Excellent communication skills and a genuine passion for delivering exceptional supporter experiences.
• Experience improving processes and meeting/exceeding service level agreements.
• Good understanding of compliance in a supporter care context (GDPR, the Fundraising Code, Direct Debits, Gift Aid).
• CRM experience (Microsoft Dynamics desirable).

Why work with us?
At MAP, you’ll join a locally-led, values-driven organisation making a tangible difference for the health and dignity of Palestinians. We offer a supportive team culture, opportunities for development, and the chance to play a key role in strengthening relationships with tens of thousands of people committed to our mission.

 KEY RESPONSIBILITIES 

Supporter Experience and Relationship Management 
- Lead MAP’s Supporter Care team to deliver a high-quality, empathetic and efficient 
service that underpins all income generating and engagement activities.
- Ensure consistent, engaging and supporter-centric communications across all channels 
(written, verbal and digital), supporting the team to continually improve interactions with 
supporters. 
- Be responsible for translating complex organisational and campaign information into 
clear and actionable briefs, messaging, scripts and training resources for the team. 
- Be an internal advocate for MAP’s supporters, ensuring their voices and experiences are 
heard across MAP’s teams. 
Team Leadership and Development 
- Inspire, coach and develop the Supporter Care team – creating a psychologically safe 
environment where the team can do their best work, learn and collaborate. 
- Line manage the Supporter Care and Database Assistants – set clear objectives and 
provide ongoing feedback, ensuring professional growth, satisfaction in their roles and 
supporting their wellbeing. 
- Proactively manage workloads, resources, and wellbeing within the team to deliver highquality service across varying activity and enquiry levels.
- Support the team in handling complex enquiries and complaints, leading by example in 
delivering exceptional supporter care and acting as the first point of escalation. 
Processes, reporting and systems improvement
- Be responsible for the delivery and continuous improvement of supporter care 
operations, ensuring KPIs and SLAs are met and ensuring that MAP has great 
interactions with every supporter who emails, calls or writes to us. 
- Regularly review, monitor and report on KPIs, including the speed and quality of 
interactions. Identify trends, opportunities and risks and be responsible for 
implementing timely and appropriate adjustments where necessary. 
- Be responsible for submitting complaint and feedback reports and information for 
quarterly reporting to the SMT and board. 
- Presenting quarterly reports more widely across MAP and proactively share feedback, 
complaints and compliments with relevant colleagues. 
- Adopt a culture of continuous improvement, leading and supporting the team to 
develop processes to better meet SLAs and supporter needs. 
- Maintain a working knowledge of MAP’s CRM (Microsoft Dynamics) and be able to 
troubleshoot non-technical issues and provide a high level of support and training to the team.                                     Cross-organisational collaboration 
- Work collaboratively to develop and deliver the supporter care programme, ensuring it is 
relevant, supporter-led and inspiring – with a key focus on deepening engagement with the cause, providing ease of interaction and supporter complaint management. 
- Build strong working relationships with key stakeholders to deliver cross-organisational objectives and supporter-focused solutions within agreed timelines.
- Collaborate on the development of FAQs and supporter messaging, highlighting supporter queries and concerns and collaborating with colleagues to develop appropriate and accurate responses.
- Manage relationships with relevant external stakeholders including MAPs fulfilment house, donation platform provider 
Compliance and risk management 
- Ensure MAP’s supporter care activities, and those of third-party suppliers, fully comply with relevant legislation and standards, including GDPR/ Data Protection, PECR, PCIDSS, Gift Aid and Fundraising Codes of Practice and Direct Debit Regulations. 
- Act as MAP’s operational lead for compliance in supporter care, keeping up to date with regulatory developments, sector initiatives and best practice. 
- Be responsible for MAPs adherence to BACs guidelines including paperless Direct Debits.
- Maintain robust processes for risk identification and escalation, safeguarding MAP’s reputation and supporter trust. 
General responsibilities 
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Stay up to date with fundraising and customer/supporter services approaches, techniques and best practice. 
PERSON SPECIFICATION 
EXPERIENCE
Essential
- Proven experience in a supporter or customer care leadership/supervisor role, with significant experience of delivering and improving customer service, including managing and prioritising conflicting strategic priorities. 
- Strong leadership skills with experience of line management, coaching and developing team members.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style to different internal and external audiences. 
- Strong organisation and time management skills, with the ability to prioritise and delegate effectively. 
- Experience with setting and monitoring Service Level Agreements – both for internal teams and individuals as well as with external service providers. 
- Experience in improving team processes and implementing service enhancements which improve experience and the meeting/exceeding of SLAs
- Good understanding of GDPR/Data Protection, safeguarding and the Fundraising Code of Practice in a supporter care context. 
- Proficient in the use of CRM systems and supporter databases (experience with Microsoft Dynamics is Desirable). 
Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus. 
- Knowledge of payment processing and regular giving administration. 
- Experience of managing third party suppliers to deliver on Service Level Agreements.
- Intermediate level experience of MS Excel. 

PERSONAL ATTRIBUTES 
Essential 
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills, with the ability to engage and collaborate effectively –including relationship building, influencing, negotiating and engaging. 
- A successful team leader who is able to manage and develop individuals so that they work together as a team to deliver on shared objectives. 
- An ability to apply awareness of diversity issues to all areas of work. 
- Ability to work independently and manage a team with minimal supervision – with a willingness to take a proactive approach in managing workload, taking accountability for tasks and balancing workload and wellbeing within your team. 
- Ability to communicate complex information with confidence and clarity. 
- Commitment to MAPs anti-discriminatory practice and equal opportunities. 
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity. 
- Ability to work weekends and evenings on occasion in the case of emergencies. 

Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within 
the person specification

Be part of something bold. Be part of 224.

Youth Moves has been supporting young people in South Bristol since 2005 giving them safe spaces, a voice, and the confidence to thrive. From open-access sessions and targeted mentoring to school partnerships and community projects, we help young people feel safe, be themselves, have fun, and build brighter futures.

Now, we’re taking it further. We’re transitioning to 224 Youth Zone, which will offer thousands of young people somewhere safe to go, something positive to do, and someone they can trust. With 224, we’ll grow our reach from 850 to over 4,000 members creating bigger opportunities, stronger communities, and lasting change.

Behind every great frontline service is a brilliant operational engine  and that’s where you come in.

From HR and health & safety to facilities, catering, volunteering and reception, you’ll oversee critical day-to-day operations while managing a dedicated team of managers and coordinators. You’ll work closely with our external HR partner and internal systems lead to streamline processes, enhance efficiency, and ensure we’re operating at the highest standards.

As a key member of our Senior Leadership Team, you’ll help shape organisational strategy and culture, playing a pivotal role in building a workplace where our people  and young people  can thrive.

What you'll bring:

· Significant experience in operations or business management, ideally within a youth, charity, or public sector setting

· Confident and compassionate leadership, with a track record of managing teams and cross-functional work

· A strategic, proactive approach to systems, problem-solving, and operational improvement

· Experience managing HR processes and working with external service providers

· A strong commitment to inclusion, safety, and excellence in every aspect of your work

Why join us?

At 224, this isn’t just another operations role,  it’s an opportunity to help build something from the ground up. You’ll play a central part in creating a safe, welcoming, and high-performing environment where young people are inspired to reach their potential.

If you're passionate about purpose-led work, thrive in dynamic settings, and want to make a meaningful difference in South Bristol, we want to hear from you.

Apply now and help build the foundations for a brighter future.

HOMECARE REGISTERED MANAGER

 

RECRUITMENT PACK

 

 

 

Hopscotch Homecare takes pride in working to support the vulnerable of south Camden and beyond, with exceptional care in the home. We take the safety of our service seriously, both for our clients and our care workers. Those who draw on our care are centred in our service.

This Registered Manager role will give you the chance to be an integral part of our Homecare Service and be part of the full management team of our charity, Hopscotch Women’s Centre.

Our Homecare service has a dynamic team of Coordinators and Field Care Supervisors who will look to you to be proactive and fully engaged in managing the team, strengthening our organisational provision and making sure the team can be free to focus on their incredible work with the vulnerable of London.

 

Salary: £34,000 - £38,000

 

Hours of Work: 35 hours per week

Location: Fully office based, NW1 2PY

 

Reporting to: Head of Homecare

WHY HOPSCOTCH HOMECARE?

o An opportunity to live out your values

o Working in a trauma informed environment

o A chance to challenge and increase the standards in Adult Social Care

o Working with a diverse and vibrant team

o Team positivity, creativity and problem solving

o A place where all voices are heard

o Daily opportunities to make a meaningful impact on those in need

o Signatories of the Employers Domestic Abuse Covenant – creating a safe working environment for all staff

o Generous annual leave provision, including flexible working around the winter holidays

o Occupational sick leave

o Regular internal and clinical supervision with amazing therapists

o Continuous training

 

 

SCOPE OF THE ROLE

o To provide a high-quality homecare service that support the rights of our clients to live the lives they choose in a person-centred way

o Efficiently manage the day to day running of the Homecare charity including:

· Allocate resources and monitor performance to deliver high quality homecare to clients within budget

· Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely and happily

 

RESPONSIBILITIES

o Manage the safety and quality of the service in line with legislative requirements and charity’s policy and procedures

o Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care

o Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control

o Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service. 

o Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements

o Be prepared to work flexibly to ensure the safe delivery of the service

o Provide a good service to clients:

o Promote the rights of each client and keep their wishes at the centre of their care and support

o Make sure that prior to each service commencing, full initial assessments with the client and/or their chosen representatives, has been completed. This includes what the client needs and would like to achieve from their care and support

o Make sure the team have written an individually tailored care and support plan and have agreement that respects the customer’s wishes and promotes their dignity and privacy

o Agree appropriate risk control measures to reduce identified risks

o Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns

o Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services

o Keep all information about customers and their families secure and confidential

 

Lead & Manage Staff:

o Manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff, ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times

o Identify ongoing training needs and ensure staff are up to date with current best practice

o Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters

o Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles

o Carry out appraisals and monitoring of staff performance

o Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.

Promote Hopscotch Homecare Service:

o Attend external meetings and represent the service in a positive manner

o Participate in the growth and development of the service

o This list is not exhaustive and from time to time you may be required to undertake additional duties

o Attend all training provided in line with regulatory requirements

 

PERSON SPECIFICATION

Personal Attributes - Essential

o Caring and compassionate towards people in need of care and support and care workers

o Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to non-discriminatory care practice

o Commitment to always respecting the rights of client and to promoting their privacy, dignity and independence throughout their lives

o Exceptional team player

o Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions

o Professional, excellent timekeeper and reliable

Knowledge and understanding - Essential

o Excellent experience in the provision of homecare services, in line with best practice

o Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice

o Good understanding of the regulatory responsibilities of a Registered Manager and the law and CQC regulations relating to domiciliary care services.

o Must have S/NVQ L5 or equivalent, or be willing to work towards a relevant management qualification

o Understanding of systems to maintain confidentiality in relation to customers, staff and the business

o Knowledge of health and safety matters in relation to homecare services and risk management

o Knowledge of how to recognise abuse and safeguarding procedures

Experience and skills

oMinimum of two years’ experience of managing a team

- Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals

o Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy

o Experience of care services, risk assessment and person-centred care and support

o Ability to plan and organise workloads effectively

o Good administrative skills and computer literacy

o Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff

o Ability to maintain clear written and electronic records and to follow statutory reporting procedures

o Experience of financial management desirable

o Ability to implement policies, procedures and instructions

Additional requirements

o Willingness to work flexibly and to keep knowledge and skills up to date

o To work closely with the Head of Homecare, attending very regular reflective supervision sessions and annual appraisals

o Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure

o Right to work in the UK

We would love to hear from you! 

Good luck!

Are you a skilled policy professional ready to take the lead on major policy initiatives and influence change at the highest levels? Do you combine policy expertise with the ability to inspire, motivate, and deliver results?

We have an exciting opportunity for a Policy Manager to lead a portfolio of work that shapes our influencing agenda across England, Wales and Northern Ireland. In this pivotal role, you will drive forward high-profile projects, developing policy that makes a tangible difference to the lives of people living with and affected by motor neurone disease (MND).

Working closely with colleagues in Campaigns and Public Affairs, you will ensure our voice and the voice of the MND Community is heard. You will identify and develop strong policy positions, engage with key decision-makers, and navigate health and social policy structures to achieve meaningful change. Your proactive, solutions-focused approach will help turn ideas into impact.

We're looking for someone confident in taking a position, inspiring a team, and influencing policy from concept through to delivery. This is an excellent opportunity for you to shape policy, build influential relationships, and deliver improvements that matter most to those living with and affected by MND.

Key Responsibilities:

• Lead the development of policy, research and analysis to strengthen the Association's position in key debates.
• Analyse public policy to identify barriers and develop practical solutions for campaigns, briefings and submissions.
• Write and oversee the production of high-quality policy papers, reports and speeches.
• Build and maintain strong relationships with policymakers, government, academics and other sector stakeholders.
• Co-ordinate updates on policy developments for internal teams and share information in accessible formats.
• Represent the Association at meetings, seminars and conferences.
• Line manage a team of three Policy Advisers, providing effective supervision and clear objectives.
• Organise policy-related consultations and events.

About You:

• Strong knowledge of UK political systems, including government departments, Westminster and devolved nations.
• Excellent communication, negotiation and influencing skills.
• Skilled in planning and managing multiple projects to tight deadlines.
• Proven track record in outcome-focused policy development and analysis.
• Confident in interpreting complex issues and presenting them clearly.
• Collaborative team player who can also work independently.
• Experience of managing staff or external consultants.
• Willingness to travel within the UK, with occasional evening or weekend work.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas

• Strong understanding of UK political systems, including government departments, Westminster and the devolved nations, with the ability to influence and engage effectively at all levels.
• Proven track record in outcome-focused research, policy analysis and policy development, supported by strong analytical and communication skills.
• Commitment to the vision and mission of the MND Association, with the ability to work collaboratively to deliver the Public Affairs and Campaigns Strategy.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

This is a rewarding opportunity for you to make a lasting impact and ensure the voices of those affected by MND are heard. If you are ready to take the next step in your career, we would love to hear from you.

At Radcliffe Housing Society, we believe in putting people first. We provide high-quality, person-centred housing services that empower residents to live independently and with dignity. We’re looking for a compassionate and proactive Independent Living Manager to help us achieve this mission across our Independent Living schemes.

 

About the role

As an Independent Living Manager, you’ll support older and vulnerable residents to sustain their tenancies, improve their well-being, and stay connected to their communities. You’ll offer practical advice, develop support plans, promote independence, and respond to emerging needs — all while managing properties to a high standard, and ensuring compliance with health and safety requirements.

 

What we’re looking for

· Experience supporting older/vulnerable adults, including those with complex needs

·Knowledge of tenancy management and housing-related legislation

·Excellent interpersonal skills and a compassionate, person-centred approach

·Ability to work under pressure.

·Ability to work independently and as part of a team.

·Strong organisational skills and confidence using IT systems

· Understanding of safeguarding, health and safety, and GDPR

· Ability to work flexibly across multiple locations

· Full UK driving licence and access to a vehicle (essential)

Why join Radcliffe?

We’re a small, committed, high-performing housing provider with big ambitions for our residents. You’ll be part of a supportive team where your voice counts, and your work makes a genuine impact. We offer flexible working, ongoing training, and a culture that values inclusion, integrity, and continuous improvement.

About The Role

C54,000 people volunteered for the Poppy Appeal last year. It’s the largest UK charity appeal (over £51 million), and a treasured moment in society each November where people are given the opportunity to remember. Volunteers are the lifeblood of the appeal; without them there would be no poppies out on the streets and supermarkets.

We're looking for a talented Volunteer Experience Manager to join our Poppy Appeal team someone who can

- Strategically manage and deliver the volunteer experience, maximising engagement and minimising attrition through a best-in-class volunteer journey
- Drive recruitment campaigns to find more volunteers, ensuring full national coverage
- Find easier ways for people to give time, developing audience led propositions that work to engage more people from diverse backgrounds

Your experience of acquisition and engagement strategies really does have the ability to transform the appeal. Join our ambitious, forward-thinking team, with a passion for the poppy and for growing and nurturing our incredibly committed volunteers.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This is a high-impact role. If you're someone who thrives in a fast-paced environment, enjoys working collaboratively across teams, and brings both creativity and rigour to your work, we’d love to have you on board. Working closely with regional Poppy Appeal Managers and wider teams, you’ll use data, feedback and insight to challenge existing processes, simplify volunteer roles, and ensure every person who gives their time to us feels valued, supported and inspired.

You’ll bring a strategic mindset with hands on experience of volunteer, donor or supporter engagement ideally at scale. You’ll be confident using digital platforms and mass email tools to deliver campaigns that inform, thank and inspire, and know how to use insight to shape messaging and improve the volunteer experience. If you’ve worked on acquisition campaigns, developed retention strategies or led culture change around volunteer involvement we want to hear from you.

At the Royal British Legion, we know the importance of flexibility, so we offer options like our 9-day fortnight while also considering other flexible working arrangements to suit your needs. We want you to feel supported in balancing work with life’s other joys!

You will be contracted to your home address and will carry out the majority of your work remotely, using our collaboration tools to engage with colleagues. Regular travel to London will be required once a month for team meetings, and there may be additional travel and occasional out-of-hours work to support meetings with volunteers and key stakeholder groups.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates:        1st Interviews 2nd & 3rd September.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The Projects Administrator will support the Projects Manager in identifying, evaluating and overseeing projects in Central Asia including Pakistan. The ideal candidate will have some background in project management, strong organisational skills, and a passion for making a difference in the lives of suffering Christians through effective grant management

Main duties and responsibilities

· Project Identification and Evaluation

o Focusing on Central Asia. evaluate project applications for alignment with BA's mission, feasibility, risks, issues, and impact. This includes assessing comprehensive project plans, their objectives, timelines and budgets.

o Form part of the disaster response team for Barnabas Aid

• Assist in identifying potential partners and projects that support persecuted and suffering Christians.
• Assist in demographic research on the region.

o Assist in presenting proposals to the Projects & Disbursement sub-committee for their deliberation and decision-making.

· Grant Administration

o Oversee the administration of the grant-making process, from initial proposal evaluation to monitoring and final reporting upon completion of projects.

o Ensure that approved projects comply with BA’s internal policies, quality standards and regulatory requirements in the UK and the partner’s country.

o Monitor and evaluate the effectiveness of funded projects, ensuring adherence to project plans and budgets.

 

· Stakeholder Engagement

o Support the Projects Manager in maintaining relationships with project partners and other key stakeholders.

o Communicate regularly with project partners to provide guidance and support during the application process, and implementation stage once proposals are approved.

 · Budget Administration

o Provide support in tracking the region’s budget and expenditures, to ensure financial accountability and transparency.

o Assist in the preparation of regular financial reports and updates for senior management and other stakeholders.

 · Reporting and Documentation

o Maintain comprehensive project documentation, including agreements, reports, and correspondence.

o Maintain the projects database for all records related to the region and prepare reports as required.

• Monitor, evaluate, and report on approved projects in the region.
• Schedule meetings, take minutes, and keep records of meeting minutes.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively to support the overall work of Barnabas Aid.

 

Knowledge, Skills and Experience

 

Essential

· 1-3 years of experience in administration in a similar role, preferably at a charity.

· Fluency in English and one of the following Urdu, Russian, Farsi or Turkish

· Diploma in Business Administration, Project management, or a related field.

· Proficiency in MS Office suite and online applications.

· Excellent verbal and written communication skills and ability to interact with a wide range of people from different backgrounds.

· Strong organizational and time management skills.

· Strong attention to detail.

· Good team player who works well as part of a diverse team.

· Ability to multitask and work under pressure to meet deadlines.

Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

 

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.
 

Ideal start date: ASAP, as agreed with candidate 

Purpose of the Role:

As a key leader within our Partnerships and Income Development team, you will be responsible for creating, developing and delivering the Social Mobility Foundation’s Employer Programme – how we inform, influence and positively impact employer-led social mobility, and a source of income generation.

Reporting to the Head of Partnerships and Income Development, you’ll be the custodian of the Social Mobility Employer Index (SMEI) – our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. You'll have full product ownership, managing the delivery lifecycle from end-to-end: from marketing, to pipeline development and entrant submissions, data analysis, reporting and evaluation, as well as ongoing development and improvement.

In addition, by collaborating with existing partners who offer pro-bono consultancy, you’ll scope, develop and deliver new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace.  
 
We’re looking for someone who is willing and able to move easily between strategic thinking and hands-on delivery, and is excited about taking full ownership over this important work. Combining a passion for delivering our mission with keen commercial acumen, high attention to detail and project management skills, this is a unique chance to make a big impact on social mobility in the UK.    

Key Responsibility Areas    

• Product ownership and project management 
• Product and service development 
• Quality standards
• Customer service and value proposition 
• Stakeholder management
• Systems and processes  
• Team development and collaboration 
• Line Management (Matrix structure)  

Please review the attached pdf for the full job description.

Person Specification (Knowledge, skills and experience required)

Project management and product development

• Demonstrable experience designing, delivering and developing programmes, products and/or services that meet organisational needs 
• Demonstrable experience in project management, shaping long-term strategy while managing day-to-day operations and delivery

Stakeholder engagement 

• Strong interpersonal and communication skills, with experience building and managing relationships 

Policy and data skills 

• Understanding of issues related to social mobility, diversity and inclusion, or workforce development 
• Understanding of and/or experience in benchmarking tools, indices or assessment frameworks 

Commercial and customer service 

• Demonstrable experience in managing pipelines and/or stewarding customers, demonstrating excellent customer service skills and a high attention to detail 
• Confidence in public speaking, presenting or facilitating workshops with professional audiences 

IT skills 

• Experience using Microsoft Office 
• Experience of using or understanding of CRM software to effectively support pipeline and partnership management e.g. Salesforce 
• Experience of or understanding of managing and using digital platforms for programmes, products and/or services 

Please review the attached pdf for the full person specification. 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August: 

1. A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills. 
2. A short statement answering the following question: “Tell us about a time you managed a project or developed a product or programme. How did you plan and deliver it, work with others and ensure a positive experience for users or customers? What challenges did you face, and what was the outcome?” (500 words maximum) 

Please note that generic applications and CV’s will not be considered.

Job title: Corporate Partnerships Manager
Reports to: Director of Income Generation and External Engagement
Job location: 3 days a week onsite Kingswood, Bristol, BS15 with additional travel to meet with partners as needed
Working hours: 28 - 35 hours per week
Contract: Permanent
Salary: £33,749 - £37,241 Per Annum, Pro Rata

About Jessie May

At Jessie May, we provide specialist nursing care, at home, for children with life-limiting and life-threatening conditions. We support parents, siblings and wider family members in Bristol, South Gloucestershire, North Somerset, Bath and North East Somerset, and Wiltshire.

Through life and death, bereavement, and grief, we are here for families for as long as they need us - support for weeks, months, and years.

With us, seriously ill children can still be children, and their families can make memories to look back on when they need them most.

Our families let Jessie May into their homes, both physically and emotionally, offering expert care and much-needed space for parents and carers to rest, and recharge.

Job Purpose

As Corporate Partnerships Manager, you’ll play a key role in supporting and growing Jessie May’s corporate income. You’ll nurture existing partnerships while developing and managing a robust pipeline of new prospects, in line with our wider fundraising and organisational strategy.

Your work will involve creating tailored stewardship journeys, compelling proposals, and clear impact reports that build strong, lasting relationships and deliver a sustainable income stream.

You’ll identify, build, and secure high-value partnerships across a range of opportunities from strategic partnerships and employee fundraising, to cause related marketing opportunities, events, and Gifts in Kind.

You’ll know how to create mutually beneficial partnerships that meet our corporate partners’ goals while delivering meaningful impact for the children and families we support.

Main Responsibilities

Relationship Management and Stewardship

• Manage a portfolio of corporate partnerships, building strong, strategic relationships and delivering high-level stewardship to encourage ongoing support and long-term sustainability.
• Plan, manage, and deliver corporate cultivation and stewardship events, visits, and meetings with existing supporters and new prospects, while developing a corporate partnerships calendar of activities to enhance and grow relationships
• Identify key senior contacts within each partnership and drive stakeholder engagement, leveraging internal relationships to deepen commitment across all levels of the organisation.
• Ensure all corporate relationships comply with the Fundraising Regulator and internal due diligence requirements, and that all partnership activity aligns with Jessie May’s brand and values. 
• Maintain accurate records of corporate support on Donorfy, tracking engagement and financial contributions to inform future strategies and reporting.

Pipeline Development

• Research, identify and cultivate new corporate partnership opportunities through proactive and strategic pipeline management.
• Secure new multi-year corporate and charity of the year partnerships through strong prospect research, tailored proposals, and confident pitching.
• Research, evaluate and develop new corporate fundraising opportunities including strategic partnerships, Charity of the Year partnerships, commercial partnerships, payroll giving, cash or gift in-kind donations, sponsorship and pro-bono opportunities.
• Represent Jessie May at networking and events to promote our work and develop new leads.

Other Responsibilities

• As directed by the Head Fundraising and Communications, deliver regular activity and income reports, and participate in the budgeting and reforecasting of corporate income.
• Represent Jessie May at fundraising events, including weekends and out-of-hours. 
• Monitor and evaluate fundraising performance, ensuring all activities align with best practices and compliance standards.
• Be flexible and carry out any other associated duties that may arise, develop, or be assigned.
• Adhere to legal requirements for fundraising and general activities, including GDPR, The Fundraising Code of Practice, and others.

All Employee Responsibilities

Maintain an awareness of and actively follow and promote Jessie May policies, including (but not limited to), Equality and Diversity, Health and Safety, Safeguarding, Date Protection and Confidentiality.

Complete all Jessie May mandatory training, within the required timescales.

The welfare of children and young people with who we support and come into contact with, either directly, or indirectly, is paramount to all staff at Jessie May and it is our responsibility to ensure that best practice is followed and that you adhere to the Jessie May values and Code of Conduct at all times.

To Note

• This is not an exhaustive list of tasks; Jessie May employees will be asked to undertake other ad hoc tasks relevant to the scope and purpose of the role. This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed subject to amendment in consultation with the post-holder. 
• Jessie May Culture and Code of Conduct
• The Jessie May team has created a ‘code of conduct’, which outlines the organisational culture. The behaviours that all team members adhere to are that:
• We are caring and compassionate, actively looking out for one another and supporting workloads where we can. 
• We support and understand each other’s priorities. 
• We are friendly and inclusive of everyone we come into contact with. 
• We maintain a professional attitude, fostering a culture of openness and actively encouraging constructive feedback among ourselves. 
• We are ambitious and hardworking and celebrate one another’s achievements.

Terms & Conditions and Employee Benefits

Conditions, including but not limited to the following:

• Checks: The appointment is subject to satisfactory references, DBS check and a probationary period of six months. 
• Salary:  £33,739 - £37,241 depending on experience.  Salaries are reviewed annually, at the discretion of the Trustees, where the budget allows, with any increases effective from April. 
• Pension: There is a group personal pension scheme that you are entitled to participate in, subject to the rules of the scheme.  You will be automatically enrolled into the scheme, however there is the option to opt out.  The employer’s contribution is 5 per cent while the employee’s contribution is 4 per cent of the pensionable salary. 
• Death in Service Provision (once successfully passed probation)
• Work base: Jessie May office and throughout the Jessie May service area.
• Holiday entitlement: Annual leave is 27 days pro rate, plus bank holidays. Some annual leave is pre-allocated to cover some of the time between Christmas and New Year when the office is closed. This amount increases with service.
• Employee Assistance Programme
• Team Away Days and Social Events 
• Free on-site parking (if available)
• Free office refreshments

Closing date: Monday 1st September
Interview date: Wednesday 10th September
Interview location: Jessie May, 35 Old School House, The Kingswood Estate, Britannia Road, Kingswood, Bristol, BS15 8DB. 
As part of our commitment to being a Disability Confident Employer, we guarantee an interview to anyone who identifies as disabled (as defined by the Equalities Act 2010) that meets the essential criteria set out in the person specification.

Interested? 
If you would like to find out more information about this role, please scroll down to download our job pack. To complete your application, simply click the apply button to be taken to our application form - here you will just need to complete and submit this form, and also send your CV as instructed on the form to the given email address. 

No agencies please. 

Context and Background

The NSPCC's mission is to end cruelty to children. In order to carry out its charitable work, the NSPCC relies on the fundraising support of people across the UK for 85% of its annual income. Within Fundraising, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible donor experience by building long-term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity. 

The Special Events team focuses on fundraising events as a key part of audience-led fundraising. This department is responsible for supporting volunteer committees in putting on high level fundraising events. Execution needs to be flawless. Attention to detail is paramount, as are the diplomatic skills to help volunteers achieve success. About the team and how this roles fits into the team and department

Job purpose

· To contribute to the Income Generation department’s purpose of maximising income from potential and current supporters through project managing specific events (including securing sponsorship), and providing committee support 

· To support in the delivery of the agreed departmental strategy, goals and fundraising budget

· To work effectively with other departments in Income Generation and other functions within the NSPCC to maximise income for children

· To keywork supporters and build excellent relationships with key stakeholders who take responsibility for delivering income through high level fundraising and corporate events

· To ensure our events are delivered to a consistently high standard, and bring in new, innovative ideas so we remain competitive in the sector

Key relationships - Internal

· Reports to Fundraising Manager / Head of Special Events

· Line management responsibility of one Special Events Executive

· Pro-actively works with colleagues in other NSPCC divisions to further relationships and identify and develop opportunities for growth

· Works with a range of NSPCC supporters and potential supporters and/or a range of suppliers that support fundraising relationships and activity

Key relationships - External

· Recruiting, managing and building relationships with chairs, committee members and other senior volunteers

· Procuring and managing relationships with Special Event suppliers

 Main duties and responsibilities

· To lead and scope out new events and opportunities

· To successfully manage and deliver large-scale events and special projects within the portfolio of events, overseeing all event logistics and relationship management and development of Special Events Managers when working on shared projects

· To lead on specific fundraising projects and large-scale events, and support development of Executives through your projects 

· Contribute to and deliver particular aspects of the department’s annual business plan and budget. To support project groups for the Special Events team to improve processes and identify new opportunities 

· To manage and develop relationships with senior volunteers and potential supporters through effective and regular communication

· To proactively seek out opportunities to add value to the team and wider organisation

· To develop and create engaging materials for events and stakeholders

· To act as experts in our field by offering support and expertise both internally and externally

· To work cross-departmentally to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC through streamlined processes

· To manage, negotiate and review relationships with external suppliers to ensure the most cost effective outcome

· To line manage a Special Events Executive, provide training, mentoring, coaching and development of that individual 

· To represent the NSPCC’s values in everything you do

Responsibilities for all Staff within the Income Generation Directorate

· A commitment to safeguard and promote the welfare of children and young people

· To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

· To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

· To adhere to all the NSPCC’s service standards, policies and procedures.

· To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.

· To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

· To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

· To work in a manner that facilitates and encourages inclusion.

· To be pro-active in identifying ways to improve personal and team performance

· To maintain an awareness of own and others’ Health and Safety and comply with the

· NSPCC’s Health and Safety policy and procedures.

· To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

Person specification

1. Extensive experience and technical knowledge of event and project management, specifically with a track record of successfully delivering and growing large scale events

2. Excellent ability to establish, develop and maintain relationships with a wide variety of stakeholders, including senior level individuals to achieve desired outcomes

3. Experience of line managing or mentoring direct reports e.g. assistants or interns. Proven ability to develop individuals, team building skills, working well with others as part of a team, giving support and recognising expertise in others

4. Well-developed organisational skills with experience in planning, monitoring, implementing and leading major projects to agreed deadlines, with the ability to organise and plan own work and the work of others to deliver objectives on time

5. Excellent ability to successfully negotiate with others 

6. Excellent communication skills to present information in a clear, persuasive and inspiring way for a range of audiences 

7. Well-developed ability to take ownership of budgets and a proven track record of meeting income targets and keeping within financial limits

8. Proven track record of applying creativity/innovation to events to achieve desired outcomes and/or significantly grow event income

9. Experience of success in a customer focussed environment, such as fundraising, sales or marketing

10. Experience of using Windows-based software packages, including word processing, spread sheets, electronic mail and the internet

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

OVERALL PURPOSE

The primary purpose of the Night and Weekend Supervisor role is to oversee the provision of high-quality services. This includes supervising night care staff, ensuring compliance with health and safety regulations, and providing direct support to clients to promote their well-being and independence.

GENUINE OCCUPATIONAL REQUIREMENT

In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:

1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.

2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided.

3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.

4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.

This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.

KEY RESPONSIBILITIES

Team Supervision:

• Oversee the working practices of night staff to ensure high standards are maintained.
• Conduct regular meetings with direct reports for supervision and support, handling disciplinary or performance issues as needed.
• Carry out the induction and training of new staff and volunteers, and participate in team appraisals.

· Provide guidance, training, and support to night care staff

Resident Support:

• Participate in annual safeguarding training for children and adults and act as Designated Safeguarding Lead (Level 3).
• Provide emotional and practical support to distressed residents, fostering development and independence.
• Ensure the resident’s records are accurately maintained and updated.
• Foster a respectful and supportive environment for both residents and staff,

Compliance and Safety:

· Ensure adherence to all health and safety and safeguarding policies.

· Report any incidents or concerns to the Night and Weekend Manager promptly.

Administrative Duties:

· Assist in updating internal management information systems (e.g., INFORM) with relevant data.

· Support basic rent account management tasks as needed.

· Help coordinate staff schedules and cover arrangements for night shifts.

· Monitor and report on stock levels of essential supplies used during night shifts.

· Participate in occasional meetings or training sessions outside regular hours to stay informed about organisational updates.

· Ensure all administrative practices comply with MPMT’s policies and procedures.

PERSON SPECIFICATION

ATTRIBUTES

Qualifications

ESSENTIAL: A good general standard of education including as a minimum English and Mathematics GCSE at grade A*-C or equivalent.

DESIRABLE: Management and leadership training or at least two years’ experience in a leadership role.

Skills and Knowledge

ESSENTIAL: An understanding of housing legislation, safeguarding practices, and issues affecting vulnerable groups such as homelessness or domestic abuse survivors.

DESIRABLE: Ability to develop and maintain relationships with diverse individuals, including residents, colleagues, and external agencies.

Excellent IT skills – proficiency in using Microsoft applications like Word and Excel.

ESSENTIAL: High level of accuracy and attention to detail.

High level of written and oral communication skills.

Ability to work independently and as part of a team.

High level of personal organisation with the capability to work without close supervision.

Calm, confident, and positive role model.

Ability to adapt quickly to different situations.

Experience in dealing with confidential issues.

DESIRABLE: Commitment to promoting and safeguarding the welfare of residents.

Confident using HR systems and resident logging system.

Special Conditions

Motivation to work with vulnerable populations.

Emotional resilience in handling challenging behaviours. 

Additional Requirements

• Completion of an enhanced DBS check before employment.
• Provision of two professional referees.
• Residency within a reasonable travelling distance is desirable.

About Esteem

At Esteem, we create space for young adults to thrive. We offer social, wellbeing, volunteering, and mentoring opportunities to young adults aged between 14-26, from our base in Shoreham-By-Sea. We aim to involve young adults as partners in everything we do, this provides a platform for them to develop confidence, build life skills, and improve their wellbeing. They, in turn, make our organisation, and society, a better place.

Background to the Role

This is an exciting new opportunity to join a local youth charity at a key moment of growth. As Fundraising Partnerships Manager, you’ll play a vital role in building long-term, mutually beneficial relationships with corporate partners, high net worth individuals, funders, and key stakeholders. You’ll help shape and deliver strategic partnerships that bring in funding that support our mission, and young people across our community.

Working closely with the Head of Fundraising, you’ll lead on developing and stewarding partnerships, especially within the local business community, and explore new ways organisations can invest in young people’s futures through Esteem’s programmes and projects.

Job Description

We’re looking for a passionate and relationship driven Fundraising Partnerships Manager with previous experience working in the charity sector or income generation, to join our team at Esteem. This is a fantastic opportunity for someone who thrives on connecting with people, building meaningful partnerships, and creating long-lasting impact. In this role, you’ll play a key part in shaping how local businesses and organisations invest in young people’s futures through sponsorship, collaboration, and shared purpose. If you’re someone who believes in community, has a talent for partnership development, and wants to see young people thrive, we’d love to hear from you.

Key Responsibilities

• Develop and grow corporate and strategic partnerships that support Esteem’s financial sustainability and deepen our local impact.

• Identify opportunities for shared value between Esteem and potential partners, including sponsorships, employee engagement, skills-sharing, and diverse income revenue streams.

• Work closely with Head of Fundraising and internal teams (including Fundraising, Marketing, and Youth Participation) to create partnership offers and deliverables.

• Lead on high-quality relationship management, ensuring excellent stewardship and communications with all partners.

• Collaborate on developing impact reports and tailored communications that show the difference our partners help us make.

• Organise and support events that engage current and prospective partners.

• Contribute to income generation from trusts, foundations, and other funding opportunities as needed.

• Work alongside young adults to include their voice and presence in fundraising and partnership initiatives.

Person Specification

Experience

• Building and managing partnerships in a fundraising, business development or sales setting

• Developing and delivering stewardship strategies and communications

• Working collaboratively across teams and with external stakeholders

• Writing compelling proposals and presenting to potential funders or partners

• Using CRM or fundraising databases (e.g. Donorfy)

• Working with or within the charity sector (desirable)

Skills, Abilities and Knowledge

• Excellent relationship-building and communication skills (written and verbal)

• A confident, positive, creative, and proactive approach to partnership development

• Strong organisational skills and ability to manage multiple relationships and deadlines

• Clear understanding of corporate CSR, ESG, fundraising trends and opportunities

• Ability to collaborate with young adults and colleagues across departments

• Working knowledge of Google Drive and MS Office, in particular Excel

Personal Attributes

• Collaborative and people-focused, enjoys building relationships and working with others to achieve shared goals

• Proactive and self-motivated, takes initiative, spots opportunities, and sees projects through to completion

• Warm and engaging communicator, able to connect with people from all backgrounds with empathy and authenticity

• Adaptable and flexible. Thrives in a fast-paced environment and responds positively to change and new ideas

• Values-driven and shares Esteem’s commitment to young people, inclusion, and wellbeing

• Creative and solutions-oriented, brings fresh thinking to challenges and looks for new ways to grow support and impact

To apply

Please visit our jobs board to download our recruitment pack and application form. 

We will only shortlist applicants that have applied directly to our HR Department providing a completed application form.

Please let us know if you would prefer to submit your application in another way, such as a video presentation. 

Sadly, without a completed application form we will not be able to consider your application. 

Appointment to this role is subject to satisfactory vetting and barring checks.

What we offer

• Staff Well-being: Esteem runs quarterly Well-being weeks throughout the year where we pause, reflect on what’s working and what's not, and create space for connection and team building with staff and young adults

• Excellent Development and Growth Opportunities: Esteem’s employees are encouraged to consider opportunities to develop new skills or progress, including applying for new roles in the organisation, participating in external training courses, and getting involved in different projects happening within the organisation.

• A Diverse and Inclusive Workplace: Equality, diversity and inclusion are central to Esteem’s values and how we work. We are proud of our commitment to diversity and inclusion and support young people and staff from different backgrounds so they can be their best selves. Our networks include All Sorts (LGBTQIA+), Adur Refugees and Possibility People.

• Flexible Working and Other Benefits:  We are committed to maintaining your work/life balance. We offer 35 days (FTE) of annual leave inclusive of bank holidays. This entitlement will be pro-rata for this role. We operate flexi-working. Esteem office hours are 10am-6pm, Monday to Friday, though we take a flexible approach to work and working patterns; we also ask the same of our staff, requiring the ability to work effectively and respond appropriately in challenging circumstances. Esteem has a close-down period over Christmas and New Year. 

• Cash-back Health Plan: On appointment, you will become a member of Health Shield, a cash-back health plan giving you money back on everyday healthcare costs, such as dental, optical and physiotherapy. This is from day one of you joining Esteem. 

• Employee Assistance Programme: You will also have access from day one to our Employee Assistance Programme (EAP) Breeze, a 24/7 support line via phone or web portal giving you access to GPs, counsellors, physios, mental health support and money-saving perks. 

• Pension: If you are eligible, you will be auto-enrolled into our pension scheme currently in place for Esteem, in accordance with Esteem’s pension auto-enrolment obligations.  The pension scheme that is currently in place for Esteem employees is “NEST Pensions”.

• Local Staff Discounts: You will also receive staff discounts to local businesses as part of our well-being offer.

Esteem is committed to supporting you in your role, including regular supervision, reflective practice groups (role specific), quarterly staff wellbeing week, regular pay reviews, employee support plan, staff socials and regular training. 

Commencement of this role is subject to receiving satisfactory references and Disclosure and Barring Service (DBS) check, and confirmation of your right to work in the UK.

Esteem welcomes applications from all sections of the community. We value diversity and promote inclusion through our activities, as well as in our policies and working practices. Our culture and values reinforce this. We seek to create an inspiring and inclusive workplace where all feel valued and able to contribute to the organisation.

If you have the skills, knowledge and drive that we are looking for, and are passionate about making a real difference in young adults' lives, we would love to hear from you.

Specialist Housing Partner (Scheme Manager)

 
A place to create moments that matter
 
Location: Heathermead Court, Camberley, Onsite
Salary: £31,947 per annum including regional uplift.
12 month Fixed Term Contract, 35 hours per week, Monday – Friday 9am-5pm.
 
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
 
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
 
For a career that means more and makes a meaningful impact on society, this is the place to be.
 
The role
 
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.
 
As a Specialist Housing Partner (Scheme Manager), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
 
What You’ll Do:
 
Be a visible, supportive presence in our schemes, building strong relationships with residents.
Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
Encourage community engagement and help residents live independently for as long as possible.
Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
Collaborate with internal teams and external partners to deliver joined-up support.
 
Why This Role Matters:
 
You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
 
Salary
 
The Specialist Housing Partner (Scheme Manager) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
 
Plus a regional uplift of £2,367 per annum.
 
About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.
• Successful candidates will under go a DBS check.

 
Interviews
 
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
 
Stage 1: A Place to Connect
A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
 
Stage 2: A Place to Show Your Strengths
An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
 
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
 
A place to build a future
 
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
 
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
 
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
 
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
 
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
 
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
 
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
 
You may have experience in the following: Scheme Manager, Housing Scheme Manager, Supported Housing Scheme Manager, Retirement Housing Scheme Manager, Housing Support Manager, etc.
 
REF-223313

About SportsAid 

At SportsAid we exist to encourage, enable and empower the next generation of athletes to achieve their ambitions in sport and life. For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars.

Without our support, a lot of our most talented sporting prospects would drop out as the demands of pursuing their dreams are too often impossible barriers to overcome. 

Role Overview 

The Athlete Learning and Development Manager will design and coordinate a comprehensive learning and development programme for emerging athletes, their parents and caregivers, and alumni. This will be delivered both in person and online. 

This is an exciting time for SportsAid as we expand the support we offer beyond financial assistance, building on the foundations already in place. As part of our evolving approach, we are strengthening the educational resources available to them, ensuring they have access to the guidance and tools they need to thrive both on and off the field. 

The role focuses on identifying athlete-led needs, curating training and workshop programmes, and working with external trainers and providers to deliver impactful sessions that best support SportsAid’s beneficiaries. 

A key aspect of the role is developing educational and training content for the new online community engagement platform we are developing. You will ensure content aligns with SportsAid’s objectives while meeting the priorities of partners funding dedicated hubs within the platform, which will provide training and development content in specific focus areas. You will also help adapt training sessions into engaging, shareable online resources to maximise participation and impact. 

Additionally, you will play a crucial role in planning workshop programmes for key events such as SportsAid Live, ensuring sessions are engaging, relevant, and tailored to the needs of attendees. 

This is a unique opportunity to shape SportsAid’s athlete development strategy, creating a collaborative, engaging, and needs-led programme that makes a lasting impact. 

Key Responsibilities 

Programme Development 

• Develop and coordinate a holistic learning and development programme for athletes, parents, and caregivers, addressing key areas such as financial literacy, mental wellbeing, career readiness, and communication skills. 

• Identify athlete-led needs and curate relevant educational training programmes, ensuring they align with the challenges faced by young athletes. 

• Build and maintain relationships with external trainers and subject matter experts, ensuring content meets SportsAid’s high standards and is tailored to beneficiary needs. 

• Work with trainers and providers to shape session content, ensuring clarity, relevance, and engagement for athletes and their support networks. 

• Develop structured training strands with corporate partners that align with partnership agreements and engagement objectives. 

• Devise workshop programmes for events such as SportsAid Live, ensuring sessions are interactive, impactful, and meet the needs of attendees. 

• Oversee the development of digital training content to enhance learning and engagement for our online community. 

Training Coordination and Resource Development 

• Coordinate the delivery of training programmes by external trainers through in-person workshops and online webinars. 

• Develop bite-sized digital resources from training materials to be used on our new online community engagement platform, ensuring accessibility and engagement. 

• Ensure that training content aligns with corporate partnership agreements, such as the RBC initiative, and meets funder expectations for educational outcomes. 

• Coordinate logistics for training sessions, including scheduling, facilitator briefings, and content alignment with SportsAid’s objectives. 

• Ensure training materials and sessions are inclusive and tailored to diverse audiences. 

Engagement and Feedback 

• Engage with athletes, parents, and caregivers to gather feedback on training sessions and resources, ensuring the programme evolves to meet their needs. 

• Monitor platform usage and session participation, identifying trends and opportunities for improvement. 

• Foster an inclusive and collaborative learning environment that encourages peer-to-peer engagement and shared experiences. 

Evaluation and Reporting 

• Evaluate the impact of the training programme on athletes’ personal and professional development, using data to inform future improvements. 

• Provide regular reports to senior leadership and funders, demonstrating the programme’s outcomes and alignment with organisational goals. 

• Stay informed about trends in athlete education, learning delivery, and digital engagement to ensure SportsAid’s approach remains innovative and impactful. 

Person Specification 

Essential Skills and Experience 

• Proven experience in developing and managing learning and development programmes, including working with external trainers or subject matter experts. 

• Strong project management skills, with the ability to balance multiple priorities and deliver high-quality outcomes to deadlines. 

• Excellent relationship-building and communication skills, with experience working across teams, organisations, or sports. 

• Experience in curating and shaping educational/training content, ensuring it aligns with audience needs and engagement objectives. 

• Experience developing digital learning resources and ensuring effective content delivery on online platforms. 

• A commitment to creating needs-led, inclusive, and accessible training programmes for diverse audiences. 

Desirable Skills and Experience 

• Knowledge or experience in areas such as financial literacy, mental wellbeing, or life skills development. 

• Familiarity with Mighty Networks or similar platforms for community engagement and learning delivery. 

• Experience working within a charity, sports organisation, or educational setting, particularly supporting young people or athletes. 

Hours of work: Part-time position, approx. 28 working hours a week (4 days per week), some evening and weekend work may be required from time to time, reasonable flexible work options are available. 

Location: Hybrid working (with travel to SportsAid Head Office as required) 

What We Offer 

• The opportunity to lead a transformative programme that makes a lasting impact on the lives of young athletes and their families. 

• A collaborative, supportive working environment where your ideas and contributions are valued. 

• Professional development opportunities to enhance your skills and grow within the role. 

• Salary:  A salary package of £30,400 per annum is available for this role. 

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.   

• Healthcare: Membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.    

• Cycle to Work Scheme: Available to all staff.  

• Death in Service Benefit: Inclusion in company scheme.  

• Season ticket loan: An interest free loan is available to all staff.   

• Holidays: 25 days per year, plus bank holidays, increasing by 1 day for each year of service, up to 30 days.    

• Flexible working: reasonable flexible and hybrid working options. 

Please apply with your CV and one page on how you meet the essential criteria by 3rd September. 

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete. 

Shortlisted applicants will be invited by 8th September to have a preliminary online conversation with the Head of Programmes. 

Interviews will be held in person 22nd and 23rd September 2025