Relationship development manager jobs in chelsea, greater london

Parent & Carer Forum Manager

About us

Merton Mencap is a local independent charity supporting young people and adults with learning disabilities and autism and their families in the London Borough of Merton.

Our services and activities support young people and adults with learning disabilities and autism to learn life-skills for greater independence, take part in community activities and enjoy life.  We support parents and carers and to have a voice, feel less isolated more informed, and develop networks with other parents and carers.

Our reputation as a leading local charity is driven by the professionalism of our staff and volunteers who are committed to making a real difference to the lives of local people.

About the vacancy

In this role, you will support a steering group of volunteer parents and carers who oversee the running of the Forums.  Your excellent organisational skills will ensure parents and carers have a voice at key local meetings, plus you will arrange monthly events for parents and carers such as workshops with key local decision-makers.  You will provide opportunities for parents and carers to develop their own networks of support through WhatsApp & social media, and oversee the publication of bi-annual newsletter. Each year, you will use your analytical skills to measure the impact the Forum is having on the lives of its members and recommend areas for development to the steering group, always seeking to improve the service and reach more families.  

You will line-manage a Forum Administrator who will support you and the work of the Forums. 

This important role forms part of our charity’s strategic offer to local parents and carers.  You will join our senior team plus you’ll have the opportunity to contribute to the wider work of the charity such as by attending fun community fundraising activities, working with our partners, and enjoying our social events.

You will receive our mandatory training in safeguarding, health & safety, confidentiality, equal opportunities & diversity and mental health, plus more technical training including risk assessment and first aid.  

Although not essential, we encourage applications from people with lived experience of learning disability and autism, such as parents and family carers.  All our appointments are subject to an enhanced DBS disclosure and 2 satisfactory references.

More information
For more information about our Forums, visit our website

Contract Type: Permanent

Salary: 45K P/A

Hours: 37.5

Hybrid

Intro:

• This is an exciting opportunity to join a dynamic and aligned staff team at Greenwich Foodbank (GFB) working towards realising our vision of ending the need for food banks in the Royal Borough of Greenwich. 
• Through this new organisational role, you will proactively create and grow a sustainable fundraising income, through engaging and working alongside grant giving trusts and foundations as well as corporate organisations across London and the UK.
• Drawing on your proven track record and fundraising expertise, you will be growing income and building relationships with trusts and foundations as well as corporate partners to achieve and exceed annual income targets and KPIs. You will have the capacity to create and craft compelling funding proposals that successfully engage and attract donors in line with GFB’s strategic goals and organisational values.
• You will be aligned with the shared values, vision and strategic goals of ending the need for food banks in the Royal Borough of Greenwich and passionate about our organisation's values of dignity, community, justice and compassion in all areas of your work.

Key Responsibilities:

• Through comprehensive and considered research, you’ll outline a sustainable and achievable fundraising strategy that identifies and prioritises a pool of potential grant giving trusts and foundations funders for GFB. Your work will demonstrate your commitment to excellence. 
• You will manage the ongoing relationships with grant giving trusts and foundations funders, ensuring they receive excellent stewardship, timely reporting and that GFB is able to maximise its existing potential funding streams.
• In this role, you will forge relationships with potential funders, develop and submit timely and winning funding applications and work alongside GFB’s impact and operations team to provide relevant and impactful feedback to funders. 
• You will proactively identify, engage and build good relationships with prospective corporate donors, successfully securing them as funding partners. 
• You will deepen engagement and grow the relationships, partnerships and collaborative potential with existing corporate donors.
• Working with colleagues across GFB, you will develop authentic, compelling, creative and winning funding and partnership proposals that can successfully engage prospective partners through the alignment of our values, vision and strategic work with their needs, motivations and areas of interests. Alongside this you will engage potential funders in our Changing Minds work as we seek to change the conversation on food poverty in our area to a proactive and preventative rather than reactive approach. 
• You will work collaboratively with other local organisations and Trussell affiliated food banks across London and the South East, identifying and progressing opportunities for joint funding proposals and partnerships. 
• You will develop, monitor and manage a fundraising portfolio capable of generating an income that not only covers our annual charitable operating spend but also follows a fundraising framework that sustainably allows Greenwich Foodbank as an organisation to reach its strategic goals.
• You’ll establish a fundraising pipeline, including a range of KPIs that can be tracked and that will enable you to make informed projections regarding future income. 
• You will forge strong relationships with stakeholders across the local community and the wider Trussell network, sharing best practice and learning from other charities across the network. You will proactively take advantage of any fundraising training and skills development opportunities and engage with any joint fundraising opportunities. 

Skills

• You will have established experience and a proven successful track record of trusts and foundations fundraising 
• You will have good experience of corporate partnerships fundraising. 
• You will have excellent written and verbal communication, presentation and relationship management skills. 
• You will be confident in public speaking and you’ll be able to inspire and motivate new and existing funders. 
• You will have experience of setting, managing and reporting against fundraising KPIs.
• You will be tenacious and able to embrace, develop and shape a new role.
• You’ll be well organised, proactive, and a self-starter who is able to self-motivate. 
• You will be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.

Please note we will be interviewing candidates as applications are received and may close the vacancy earlier if a suitable candidate is identified. Candidates are advised to apply as early as possible. These dates may be subject to change.

Heard is a multi-award-winning charity working at the intersection of storytelling and social justice. For over 15 years, we’ve inspired content and communication that shift public perspectives and drive real-world change on issues such as climate change, migration, trans rights, and more. Our work supports people to create compelling narratives that move hearts, change minds, and spark action.

We’re looking for a passionate and creative programme manager with TV experience to join our Climate team and lead the television strand of our Climate Stories That Work programme.

As programme manager, you’ll work closely with broadcasters, production companies, writers, and creatives to spark climate stories that resonate with audiences and inspire action.

You don’t need to be a climate expert. What matters most is that you understand how great TV gets made and that you're motivated to help translate climate and sustainability themes into narratives that people genuinely want to watch.

You’ll oversee the TV-focused work of the climate programme from concept to delivery. That includes shaping strategy, running story consultations, developing creative decks, facilitating workshops, and building partnerships that bring impact both on-screen and behind the scenes. You'll also play a key role in connecting climate issues with entertainment, working alongside campaigners, public figures, and cultural influencers to develop meaningful, relatable stories.

You’ll be supported by the senior programme manager, programme coordinator, and a network of consultants to ensure smooth delivery. You’ll also contribute your insights and experience to the executive team, helping guide the future direction of the programme.

At Heard, you’ll be part of a forward-thinking, creative, and supportive team. If this sounds like a fit for you, apply now!
 

OVERVIEW

Job Type: Fixed term contract (until 29 May 2026 with possibility of extension)
Working: Full time (35 hours per week, not including breaks)
We’re ideally looking for someone full-time, but we’re open to part-time or flexible options for the
right candidate.
Reporting to: Senior Programme Manager
Based at: Heard, The Green House, 244-254 Cambridge Heath Road, London, E2 9DA. Hybrid -- Staff are able to work from home for part of their week, and are required to be in the office for 2 days a week as we think it is important to stay connected as a team.
Salary: £36,720 pro rata
Staff benefits: 7.5% pension contribution and salary sacrifice scheme, 30 days holiday (pro-rata) plus bank
holidays, mentoring scheme, annual training budget, and hybrid working.

See job description for full details.

£47,000 per year
Kings Cross, London (hybrid)
35 hours per week
Permanent

RNIB are recruiting for two Policy Managers (1 x International, 1 x Devolution) to lead within our policy team, ensuring we produce well-evidenced, impactful policy to drive real change to deliver better outcomes for blind and partially sighted people. Please tell us in your supporting statement, if you have a preferred role.

Both roles will sit underneath our Head of Policy, managing your own policy area with line management responsibility for 2-3 Policy Leads. You will also be responsible for either our liaison with RNIB's International team and our links with the global sight loss community, or the devolution agenda, looking at how we make policy across the four nations and into the regions of England, linking with our Area Campaigns team to drive forward regional strategy.

You'll oversee the development of policy positions across the team, bringing together internal and external expertise to get to the root of the issues affecting blind and partially sighted people, coming up with solutions for change and ensuring the voice of blind and partially sighted people is at the heart of everything we do.

To succeed in this role, you will be:

• A strategic policy expert - Experienced in shaping public policy and leading impactful campaigns that bring about real change.

• Passionate about inclusion - Deeply aware of the challenges faced by disabled people and committed to ensuring their voices are at the heart of policy development.

• A confident communicator - Skilled at turning complex data and ideas into clear, compelling reports, briefings, and messages tailored to different audiences.

• A collaborative leader - Able to lead and inspire a team, build strong relationships across the organisation, and work in partnership to achieve shared goals.

• Organised and delivery-focused - Comfortable managing multiple projects, setting priorities, and delivering high-quality work to tight deadlines.

• An influential advocate - Ready to build connections with colleagues, stakeholders and decision-makers, and represent RNIB with clarity, credibility and passion.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

How to Apply

If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.

Product Marketing Manager

Remote (UK-based) | Full-time | Flexible working | Competitive salary + excellent benefits

You would be part of an innovative organisation working to support teachers and improve pupils’ access to quality education.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

�� About the Role

Excited by the challenge of bringing innovative education products to life through strategic marketing? Oak National Academy is looking for a Product Marketing Manager to lead marketing and communications that drive user growth and engagement.

You’ll plan and deliver targeted campaigns, build partnerships that strengthen engagement, and create tailored content that helps teachers and school leaders get the most from Oak. You’ll also contribute to in-product messaging and improvements that deepen user engagement.

This is a varied, hands-on role for someone who understands what drives adoption, loves working across teams, and is motivated by meaningful impact in schools.

What you'll be doing

• Manage the planning, delivery and evaluation of marketing and School Support campaigns and communications that drive the growth of users on Oak. 

• Build and manage important partnerships to improve how we attract, support and retain teachers on Oak’s products.

• Develop tailored marketing content and in-product developments to engage and build advocacy amongst teachers and school leaders.

• As a member of the Oak Team, contribute to the planning and culture of the organisation.

• Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.

• Deputise for the Lead Product Marketing Manager and Support and take on other general responsibilities as required.

• Hours: 36 hours per week (if full-time – flexible arrangements will be considered. Our core working days are Tuesday, Wednesday, Thursday, to allow effective collaboration time with colleagues).

  Line management responsibility: There is the potential for this role to involve line management responsibility

  Budget responsibility: None

  Key external relationships: Suppliers and our curriculum partners

  DBS: An enhanced DBS check is required for this role.

• What We’re Looking For

• 5+ years experience in product marketing.

• Proven success in collecting, analysing and using qualitative and quantitative data to inform continuous improvement.

• Extensive knowledge of supporting a product’s users and driving growth.

• Proven success in managing stakeholders and working collaboratively with others.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Termly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process. 

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

View complete job description at the provided link

Pathfinders Neuromuscular Alliance is seeking a strategic and creative Communications, Engagement and Policy Manager to lead our outreach, advocacy, and communications efforts. This part-time leadership role is ideal for someone passionate about empowering disabled communities, building influence, and shaping impactful campaigns in a flexible, supportive work environment.
 

Job Title: Communications, Engagement and Policy Manager

Location: Flexible (with occasional travel required)

Reports to: CEO

Salary: £17,280-18,720 gross per annum (£36,000-£39,000 FTE)

Hours: Part-time, 18 hours per week 

About Pathfinders Neuromuscular Alliance

Pathfinders Neuromuscular Alliance is a charity dedicated to empowering, supporting, and advocating for individuals living with neuromuscular conditions. Our mission is to ensure that those affected by these conditions have access to the resources, representation, and information they need to live fulfilling and independent lives. 

Job Summary

We are looking for a creative, driven, and collaborative Communications, Engagement and Policy Manager to lead on internal and external communications and to deepen engagement with our members, stakeholders, and the wider community. This is a key role in growing our influence, raising awareness of our work, and supporting our mission to empower people with neuromuscular conditions. Your work will ensure that our user base remains actively engaged, well-informed, and central to our projects and campaign planning. You will oversee an Engagement Officer, Social Media Officer, and Campaigns and Advocacy Officer, working collaboratively to amplify our impact, strengthen user connections, and further our mission.

Key Responsibilities

1. User Engagement and Relationship Management

• Develop and implement strategies to enhance engagement with our users across projects, events, and online platforms, ensuring their voices are integral to our work.

• Work with the Engagement Officer to design and coordinate events, workshops, and other engagement activities, both in-person and online, that support community connection and provide valuable resources to users.

• Gather and analyse feedback from users to ensure our services, content, and campaigns remain relevant and responsive to their needs.

• Manage the CRM and membership of the charity in line with the membership policy.

 2. Content Creation and Communications

• Develop and implement a communication strategy for the organisation to set our key messages, approach and KPIs for engaging with individual, community and professional audiences as well as for internal communications.

• Support the Social Media Officer in developing and implementing a communications plan in particular focused on our social media based activities and content creation.

• Oversee and produce high-quality content for digital platforms, newsletters, reports, and publications that engage and inform our audience.

• Lead on creating and placing feature articles, policy briefings and press releases, and serve as the main media contact to ensure consistent, clear messaging. 

3. Policy, Campaigning, and Advocacy

• Work with the CEO to develop and implement, through the Policy and Campaigns Team, a campaigns strategy that responds to the needs of the neuromuscular community and creates positive, meaningful change for our community.

• Collaborate with the Campaigns and Advocacy Officer to formulate and promote evidence-based policy positions, engaging key stakeholders in government, healthcare, and related sectors.

• Support the Campaigns and Advocacy Officer to expand the Pathfinders advocacy service and drive referrals to the service.

• Represent the organisation at events, sector meetings, and forums to build our profile and increase our influence on policy issues relevant to our community.

 4. Team Leadership and Development

• Manage, support, and foster the professional growth of the Engagement Officer, Social Media Officer, and Campaigns and Advocacy Officer, building a collaborative and empowered team.

• Set team objectives and KPIs, monitor progress, and provide regular feedback to ensure alignment with organisational goals and impact.

5. Stakeholder Engagement and Partnership Development

• Cultivate relationships with relevant stakeholders, including influencers, partner organisations, funders, policymakers, and the neuromuscular community.

• Work closely with the CEO to manage community partnerships, ensuring alignment with organisational goals and expanding opportunities for user engagement.

  6. Organisational management

• Support the CEO with the overall running of the organisation by attending meetings of the management committee as a member of the Senior Leadership Team, taking on additional tasks as agreed.

• Provide contingency support to the  Senior Leadership Team to cover essential tasks such as reporting hours to our payroll team in the event of staff absence.

• Maintain an overview of projects and teams across the organisation to provide short-term management and HR support in the event of staff shortages or incapacity.

• Review, approve and document payments in the charity using our software and finance process.

• Support the development of funding bids and project plans for introducing new projects.

• Represent the Senior Leadership Team at external events and in meetings with Trustees and Members.

Qualifications and Experience

• Bachelor’s degree in communications, public policy, engagement, or a related field (or equivalent experience).

• 3-years experience in a communications, policy, or engagement role, ideally within a charity or non-profit setting.

• Experience engaging directly with user communities and developing outreach initiatives.

• Strong writing and editing skills with experience producing content for a variety of platforms including Youtube.

• Experience managing a small team to achieve strategic objectives.

• Knowledge of or strong interest in the healthcare, disability, or neuromuscular sector is desirable.

• Lived experience of a neuromuscular condition is desirable but not essential.

Skills and Attributes

• Strategic thinker with the ability to balance advocacy, engagement, and communication initiatives effectively.

• Strong interpersonal and communication skills, with a demonstrated ability to build relationships across diverse audiences.

• Ability to manage multiple projects, prioritise, and maintain high standards under tight timelines.

• Proficient in social media management, content creation, and analytics.

• A commitment to advocating for and advancing the rights of individuals with neuromuscular conditions.

What We Offer

• The opportunity to make a meaningful impact within a purpose-driven, supportive organisation.

• Flexible working arrangements to promote work-life balance.

• Ongoing professional development opportunities and the chance to lead impactful campaigns and user engagement efforts.

Are you interested in a career in reinvestment and retrofit project management while working for a leading charity?

We're seeking a dedicated Project Manager to join our Assets team and lead reinvestment and retrofit programmes, driving refurbishment and energy improvements across our properties while ensuring compliance with PAS 2035 and relevant standards and delivering responsive and planned maintenance to St Mungo’s housing portfolio alongside the team.

This role of Reinvestment and Retrofit Works Project Manager is essential to improving our housing stock quality and reducing carbon emissions. Other Key Responsibilities include:

• Assisting the Senior Project Manager in ensuring refurbishment/retrofit programmes meet quality and regulatory requirements.
• Preparing budgets, forecasts, and programme schedules.
• Overseeing the design, procurement, and delivery of refurbishment/retrofit projects.
• Build relationships with partner organisations, including the GLA, Homes England, and Local Authorities.
• Managing projects and contracts for reinvestment/retrofit initiatives.
• Contributing to organisational strategies in reinvestment, safety, PIE (psychologically informed environments), and sustainability.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

This is a fantastic opportunity for someone who is passionate about enhancing Decent Homes Standards , working alongside an innovative Property Services Team to improve housing for people experiencing homelessness.

To succeed you should demonstrate the below:

• Qualified in the built environment (RIBA, RICS, CIOB) with experience managing reinvestment and retrofit programmes, budgets, and stakeholders (e.g., QS, Architect, Contractor), ideally in social housing or local authority.
• Skilled in financial appraisal, risk management, value-driven efficiency, and transformational change.
• Experience in design development, environmental standards, and working with Retrofit Coordinators, Assessors, and Designers.
• Strong communication, negotiation, and stakeholder management skills.
• Advanced project management expertise or certification (e.g., PRINCE2, APM, PMP).
• Knowledge of funding applications for retrofit and decarbonisation projects, and construction/technical expertise, including JCT, Building Regulations, and related legislation.

Overall, you will be ready to work collaboratively in a forward-thinking environment where your expertise is valued. In addition, a range of support and training initiatives will be put in place to assist the successful applicant in the delivery of this role.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on Tuesday 23 May 2025

Interview and assessments will be held on 2 - 3 June 2025 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Homebased in the South West Region of England - Cornwall · Devon · Dorset · Somerset · Wiltshire · Bristol · South Gloucestershire · Gloucester

We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support in the South West Region of England to those in the Armed Forces Community who need it most.

With the ultimate objective being to grow SSAFA’s presence, profile, and identity, the role is responsible for all marcomms activation in the region. The role holder will work to deliver the central Fundraising, Marketing & Communications strategy.

This role reports to the Head of Communications with close alignment with colleagues across the marcomms directorate. The marcomms manager will be responsible for managing marketing campaigns in the South West Region of England and promoting SSAFA’s fundraising initiatives and services. You’ll identify the areas of greatest impact and cut through, deliver integrated awareness campaigns and secure media coverage of fundraising events. Crucially, you’ll be able to identify stories which resonate with our target audience and write calls to action.

With a heavy focus on media and PR activity, key to the role is building strong relationships and contacts with relevant stakeholders in your region including media representatives, employees, volunteers, and case study beneficiaries.

About the team

The Communications team is a small but dynamic group of individuals with strong skillsets across Public Relations, Storytelling (case studies) and Internal Communications. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.

You will work closely across all directorates within SSAFA, with a focus in South West, to garner information and create compelling marcomms campaigns and activities to raise awareness of SSAFA’s work.

About you

You will be a highly motivated and creative communicator with a proven track record of delivering impactful PR and marketing campaigns. As a natural storyteller with strong media instincts, you will excel at securing high-profile coverage and elevating our brand presence. You will be a confident relationship builder, skilled at engaging stakeholders across the region, from media contacts to volunteers and case study beneficiaries. You will also be able to work independently while staying closely aligned with teams across fundraising and communications, demonstrating proactivity and the ability to manage multiple projects effectively.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Tuesday 13 May 2025.

Interviews: TBC

Are you passionate about making a tangible difference in your community through innovative digital strategies?
 
Marketing Manager (Digital Fundraising Focus)
Salary: Circa £36,500 - £41,200
Charity: Community based
Hours: 5 days (1FTE) or 4 days (.8FTE) per week (flexible arrangements available)
Contract: Permanent
Location: Hybrid (London Borough of Brent and homeworking)
 
As the Marketing Manager you will lead this charity’s individual donor engagement, acquisition, and retention, aligning with fundraising targets. This role is ideal for an experienced Marketing Manager who resonates with their mission. The role focuses on developing digital marketing and donor management systems, providing strategic oversight of external communications.
 
Key Responsibilities

• Digital Marketing: Develop and implement a ‘test and learn’ digital marketing strategy targeting individual donors. Manage the CRM system for tracking and profiling supporters. Lead digital marketing campaigns, ensuring compliance with data protection regulations.
• Wider Marketing: Support broader marketing campaigns, establish media relationships, and promote digital and in-person events. Collaborate across teams to align digital marketing initiatives with organisational goals.
• Donor Engagement: Enhance donor engagement strategies to maximise retention and growth. Develop personalised communication plans and follow-up procedures.
• Content Strategy: Create and implement content strategies that align with their mission and resonate with the target audience. Oversee the development of digital and print materials.
• Performance Metrics: Monitor and report on the effectiveness of marketing campaigns, using insights to optimise strategies.

Person Specification

• Proven experience in digital marketing and fundraising.
• Planning, organisational, and people skills.
• Proficiency in CRM systems, email marketing (Mailchimp), social media management, and data compliance (GDPR).
• Ability to craft emotionally resonant messaging and manage content calendars.
• Exceptional analytical skills with a track record of using data to drive marketing decisions.
• Project management skills, with the ability to manage multiple projects simultaneously.
• Candidates from outside the non-profit sector are welcome, provided they demonstrate relevant skills and experience

Looking for your next big challenge? Want to see your ideas come to life? This could be it. Apply now.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Supporter Care Fundraising Manager

Do you have experience on how to lead a supporter care team to deliver excellent supporter experience? Do you have project management skills? Yes, then we may have the role you are looking for.

We are seeking an experienced Supporter Care Fundraising Manager who wants to join a vibrant and dynamic fundraising team. This role is full time (37.5 hours per week) on a permanent contract. Our team meet one day a week in our London office, but we are flexible with where you work the remainder of the time.

What your day will look like as a Supporter Care Fundraising Manager

• Working closely with the fundraising teams, you will be responsible for supporter care and the development and implementation of long-term supporter experience across the directorate.
• You will ensure the provision of excellent customer service to all supporters across multiple fundraising activities and overseeing the Supporter Care vision and direction of the team.
• You will be able to optimise the tools we have to enhance supporter care as we bring on our new Salesforce CRM database alongside Salesforce Marketing Cloud
• Make sure our processes are making the most of the latest functionality to streamline ways of working and improve the experience for our supporters.
• You will work closely with teams across including community & events, individual giving and legacy marketing and will have excellent leadership skills to develop your team, working collaboratively across the organisation.

Skills & Experience as a Supporter Care Fundraising manager

• You will have good experience of leading a successful supporter care team that has improved supporter care in a previous role.
• You will have an excellent knowledge of how to improve supporter experience and measure this through KPIs.
• You will also have a good understanding of sector regulation, data protection, the Gift Aid scheme and Direct Debit regulations.

Please see the full details of the role on the attached job description.

This role will close on Monday 12th May and interviews will take place shortly afterwards via Teams. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Senior Communications Manager

Salary: up to £45k 

Term: Permanent 

Line manager: Head of Policy and Advocacy 

Background:

Our vision is a world where data is at the heart of understanding and decision-making 

Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists – wherever they may live. 

We have more than 12,000 individual members in the UK and across the world. As a charity, we advocate for the key role of statistics and data in society, and work to ensure that policy formulation and decision making are informed by evidence for the public good. 

The membership of the Royal Statistical Society (RSS) constitutes a preeminent source of statistical expertise. Members work with RSS staff to support our work across areas such as policy development, education, training, statistical communication, and statistical literacy. Communicating what we do is important to ensure that our work has impact, and that our members are informed. 

Job Purpose:

The main purpose of this role is to lead and coordinate communications activities across the Society’s policy and external affairs activities, ensuring that our work is communicated strategically and visible to appropriate audiences.

Key responsibilities:

Understanding opportunities and the changing external environment  

• Develop our understanding of the preferences and needs of our key internal and external audiences to better align our policy and external affairs communications to those preferences and needs. 
• Monitor and respond to emerging trends to ensure our communications channels and content for policy and external affairs remain timely and relevant.
• Build a network of key contacts across critical and adjacent organisations to maximise potential routes into influencing decision-making and make the best use of resources through collaborative working. 

Development of strategies and plans

• Lead on strategic communication of the Society’s campaign priorities
• Contribute to the development of the Society’s communications strategy across media, social media and communications planning.
• Work closely with colleagues across the organisation to maximise the communications value of the Society’s key policy and external affairs outputs and activities.
• Contribute to costed plans for communications campaigns that meet key strategic goals and include monitoring for impact.

Media relations

• Lead on the Society’s media relations work – proactively identify and exploit appropriate media opportunities to promote campaign priorities, drafting media statements and managing launches and announcements.
• Develop and maintain relationships with journalists across our key topic areas and respond to press queries. 
• Expertly advise, assist and brief the Society’s key spokespeople in respect of media relations issues and opportunities. 
• Manage, and develop the Society’s statistical ambassador scheme, supporting individuals and ensuring we have a pipeline of spokespeople that reflects the diversity of the data professions.

Content creation and editorial

• Develop communications content including blogs, press statements, posts and thought pieces to communicate our campaigns and policy work. 
• Contribute to the operation of the Society’s social media accounts, working with wider staff to ensure we are reflecting the breadth of the Society’s activities across the various platforms.
• Produce write-ups of events and roundtables.

External affairs

• Work with the CEO and Head of Policy and Advocacy to identify and develop relationships with external stakeholders, both UK-based and international and across government, civil society, academia and business, acting as a convenor, trusted advisor and critical friend. 
• Lead on the Society’s statistical excellence awards programme, including developing and maintaining relationships with awards sponsors to ensure the awards are both impactful and financially sustainable.
• Lead on the planning and delivery of policy focused events 
• Support the publication, launch and dissemination of relevant outputs across the policy team, and work with colleagues to ensure relevant and timely and communication of policy positions to support policy and advocacy objectives. 
• Maintain a database of relevant stakeholders.

Management

• Monitor and report on progress and performance against targets. 
• Project manage campaigns, external affairs and communications activities, ensuring that work is appropriate, of high quality, and sufficient volume to maintain presence and reputation. 
• Manage the budget for the communications function.

Interfaces with other teams and groups 

• Contribute to a cross-RSS communications group to share comms plans and outputs and identify opportunities for synergy and collaboration. 
• Provide support to key Society groups, for example the Campaigns Advisory Group. 
• Work with staff responsible for business development to pursue sponsorship opportunities where appropriate. 
• Engage with teams across the organisation to identify comms opportunities to advance our campaign priorities.

Person Specification

• Significant relevant experience in media relations and external affairs 
• Excellent written / oral communication skills, including writing, editing, sub-editing and proofreading 
• Excellent organisation, project and budget management skills
• Ability to work effectively, managing multiple projects and deadlines and reprioritising and achieving results in a changing environment.
• Ability to work on own initiative, escalating issues where appropriate. 
• Experience organising events in a policy context 
• Strong interpersonal skills: ability to persuade, inspire, influence, achieve results through others. 
• Collaborative team worker: proven ability to work efficiently and effectively with colleagues, committees, volunteers, and people with a wide range of perspectives, and to foster consensus. 
• Ability to establish and develop an extensive network of external contacts in the industry.
• Work closely with members of the Society who provide expert support on a voluntary basis including the President and Vice-President for External Affairs.

Desirable

• Interest in or experience of statistics, research, or other aspects of the Society’s work 
• Familiarity with developments within data science, statistics, machine learning, AI and related subject areas. 
• Experience working with volunteers. 
• Scientific background or experience. 

Working for the RSS

Pension and benefits

Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available. 

Location

The RSS office is in central London. We offer flexible working arrangements, and this is a hybrid role with a minimum two days a week working in the office. In person attendance for certain meeting is required, including all-staff / team meetings and governance / committee meetings that take place in person. Limited travel within the UK and internationally may be required.

Working hours

35 per week full-time. Applications for job shares, part-time and flexible working will also be considered. The post-holder will be the point of contact for any out-of-office hours press queries. 

Holidays

25 days per annum, plus bank holidays and an additional shut down between Christmas and New Year. 

Probation

This post is subject to a six-month probation period.

How to apply:

Applications should be sent to via email and be in the form of a supporting statement telling us:  

• Why you should be considered for the role and how it fits with your career
• How your skills and experience align with the person specification  

Please also send us your CV.

Note that applications by CV-only will not be considered. We may arrange interviews before the deadline has passed. Any questions about the role should also be sent via email. If you are interested in applying but cannot do so until nearer the deadline, please email us to register your interest. 

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

 

 

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

 

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends