Relationship development manager jobs in cherwell, greater london

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Specialist Housing IDVA

Salary: £26,000 - £32,000 depending on experience

Location: Hammersmith Head Office

Hours: 35 hours per week

Thursdays early shift (8am) and evening between 6-9pm on rota basis (approximately every 4-5 weeks)

Contract: Fixed Term Until March 31st 2026

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Specialist Housing Advocate will work within a dynamic, fast paced team to provide intervention, advocacy and support that empowers women and ensures that the voice of survivors informs every stage of their journey towards improved safety. This is a new and exciting service, and we are looking for someone passionate about ensuring that all survivors of domestic abuse are able to access safe and appropriate accommodation which meets their needs.

To be successful as Specialist Housing Advocate you will need the below experience and skills:

You will have an excellent understanding of domestic abuse and its effects on survivors and their children, and of best practice within the domestic abuse and housing sectors. You will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. The post holder will hold a caseload of survivors and will also be required to support Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: 29 JUNE 2025

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Operations Officer (Internal role names: Scheduler, Response Coordinator and Volunteer Coordinator)
 

Time: 2.5 days per week (20 hours). Monday is an essential working day, the rest of the time can be worked flexibly within business hours.

Where: Remote - UK based. Two team days per year in London / South East or online. 

Salary: £26,000 full time equivalent 

Deadline: 27th June 

As Scheduler, you’ll help allocate new client referrals to our team of practitioners and coordinate smooth handovers between team members. You’ll work closely with the Scheduling Lead and wider operations team to ensure efficiency and continuity of care.

In the Response Coordinator role, you'll manage all incoming enquiries via phone and email, ensuring timely responses and directing queries to the appropriate team member.

As Volunteer and Placement Coordinator, you’ll oversee the onboarding of volunteers and Music Therapy student placements, matching individuals to suitable settings, and handling DBS checks and references.

You’ll also contribute to ongoing improvements by sharing feedback and insights from your role to support the development of internal systems and processes.

Accountabilities

This role involves a range of duties that may vary week to week. Key responsibilities include:

• Responding promptly to general enquiries from individuals and organisations via phone and email

• Supporting the scheduling team with new referrals, service contracts, and opportunities, including liaising with Music Therapists and Community Musicians

• Maintaining accurate and up-to-date records in our CRM system (Salesforce or similar experience is desirable), including logging communications and key information

• Ensuring clear and consistent communication with clients, referrers, and partner organisations regarding referrals and enquiries

• Creating and managing service agreements using Jotform

• Assisting with assurance and compliance paperwork

• Transferring referral data and supporting team members in keeping client records current

• Coordinating student placements and volunteer onboarding, including DBS and reference checks and matching to appropriate settings

• Signposting individuals to relevant resources where appropriate

• Providing operational support to team members and directing queries to the appropriate colleague

Person specification

We are looking for a highly organised, efficient individual who can work independently and take initiative when needed. The ideal candidate will demonstrate empathy and sensitivity in all communications, with a warm and supportive telephone manner and the ability to write clear, compassionate email responses to clients and referrers.

Strong interpersonal skills and a collaborative approach are essential, as this role involves close interaction with colleagues across the team. An understanding of, or willingness to learn about, music therapy and the experiences of our clients is important.

Confidence using digital tools and systems is essential, as the role involves working with a range of platforms to support service delivery and coordination.

Key essential competencies: 

• Excellent and clear communication both written and verbal 

• Attention to detail

• Ability to prioritise effectively where needed

• Ability to work with sensitive data confidentially and in line with GDPR requirements

• An empathic and understanding approach

• Understanding of safeguarding practices and willingness to stay up to date with regular training

• Ability to understand the needs of our clients to help ensure the right support, in collaboration with the practitioners 

• Ability to work responsively to changes

Desirable: 

• Experience of working with a CRM database, Salesforce is preferable

• Experience using Google workspace and Google Docs and Sheets 

• Experience working with Jotform and Slack is preferable

Training will be provided in all these areas should you not have experience working with these platforms. 

Job benefits

With our benefits there is something good for everyone. We are a progressive organisation that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with our clients too.

That’s why when you join Chiltern Music Therapy, you can expect to receive a wide range of impressive employee benefits including:

• Competitive annual leave allowance

• Flexible working

• High street discount shopping portal

• EAP package - access to confidential support and wellbeing services

About Chiltern Music Therapy

Chiltern is an award-winning social enterprise that provides music therapy, community music services and training to over 1700 people of all ages and many different needs across England each year. Formed in 2011 from a desire to change how music therapy was offered in the UK, we hold accessibility and financial inclusivity at our heart, working across health, education, social care and community settings.

Proud to be a self-managed and employee-owned organisation, we strive to create a world where music therapy is the transformative thread in the lives of the children and adults we support. At Chiltern we recognise the different strengths within our team. We provide an environment where people can take charge of the work they do and make informed decisions using professional judgement and life experience, alongside peer support. We’re welcoming, inclusive, and have worked hard to create a positive environment that we are proud of. You can find out more about us on our website.

How to apply

To apply, please email your CV and a one-page covering letter which should include your reasons for wanting to join Chiltern Music Therapy and suitability for the role.

We welcome enquiries and applications from people of all identities and backgrounds and value diversity in our workforce.

Closing date for applications: Due to high volume of applications we are closing this early on Friday 27th June 2025. 

We encourage candidates to apply as soon as possible as we may close applications early depending on application numbers.

For more information about Chiltern Music Therapy please visit our website

Marketing, Communications & Fundraising Lead (Part Time)
 
Hours: 17.5 - 28 per week (happy to consider 2.5 days - 4 days) to be worked within the hours of 9am - 5pm, Monday to Friday. Some flexibility for homeworking, although an onsite presence is important for this role. Occasional weekend and evening working with notice for special events.
Salary: £35k - £40k depending on experience
 
Closing date: 29th June at midnight
Interviews: 4th July & week commencing 7th July
 
Please note we are also open to considering full time applicants for this role, so have another advert live, we will consider all candidates who apply to both adverts for this one position.
 
Are you looking for a role where you can make a difference every day?
 
The Grange Centre is seeking a strategic thinker with a passion for storytelling, income generation, and social impact to take the helm of our marketing and income generation efforts.
 
We’re seeking an ambitious self-starter who wants to be instrumental in taking The Grange Centre to its next level of growth and development. This is a fantastic opportunity to join a friendly, values-driven organisation that supports people with learning disabilities to lead independent and fulfilling lives.
 
Reporting directly to the CEO, you’ll develop and implement innovative strategies that raise awareness, drive engagement, and increase income across multiple streams.
 
You should have a strong knowledge of marketing and communications principles and practice, digital marketing, and social media, and be confident in engaging audiences using real-life stories to demonstrate impact and influence action. In addition, you will have a successful track record of fundraising and/or other forms of income generation in the charity sector, including management, with proven experience in meeting financial and non-financial targets.
 
You should be able to build and maintain relationships with key stakeholders, corporate, major donors and other individuals.
 
We are a friendly, open, respectful, caring, and enabling organisation. You’ll be part of a passionate team working to make a real difference in people’s lives. We offer a supportive environment, opportunities for professional development, and the chance to lead meaningful change.
 
What Colleagues Say:
 
Don’t just take our word for it, here’s a snippet of what our team had to say in our October 2024 staff survey:
99.1% of the team say they understand how the purpose and values of The Grange Centre relate to their job.
94.6% say that The Grange Centre provides them with the training they need.
We have an open, no blame culture as emphasised by 92% of the team saying that The Grange Centre provides an environment where they feel able to admit when they make a mistake.
92% feel they are a valued member of The Grange Centre team.
90.3% feel they can express their ideas and opinions.
94.7% find their colleagues to be helpful and supportive.
 
About The Grange Centre
 
The Grange Centre for People with Disabilities provides vital services supporting people with learning disabilities to lead independent and fulfilling lives. We are unique in Surrey as we offer accommodation, care support and a wide range of skills training and activities all on one beautiful 8 acre site in Bookham. Our services are most suited for people with mild to moderate disabilities.
 
We are a regulated care provider, a charity and a housing association and we provide three services - residential care for those with higher care needs, supported living for people working towards independence and skills and activities - a wide range of training, work experience and mini businesses.
 
Benefits: Annual leave 35 days, including bank holidays, rising to 37 days after 2 year’s service. Pro rated for part time workers. Annual salary review. Contributory pension scheme with 4% employer contribution. Extensive internal training programme. Staff discounts on delicious home cooked food and hot drinks at our Courtyard Café (open Mon – Fri). A focus on wellbeing, including a 24/7 confidential Employee Assistance Helpline and access to trained counsellors. Monetary staff referral scheme. Free onsite parking; 20 min walk to local train station; 5 mins from local bus stop (479). Beautiful countryside location. Chance to have your voice heard – regular Employee Forum and Annual Staff Survey. Supportive and knowledgeable team to learn from
 
REF-221963

Associate Director Commercial

Salary: £75,000 – £80,000 + excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location: London/Hybrid with at least one day per month in the office

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

We are continuing our work following our latest round of funding, and as a result we are now seeking an Associate Director to join our Commercial team.

As an Associate Director in our Commercial team, you’ll help lead the development, testing, and scaling of innovative financial products and services through strategic partnerships. Working at the intersection of commercial contracting, product development, and social impact, you’ll drive key initiatives to transform access to credit, insurance, and savings across the UK.

You will know your way around a contract and be adept at negotiating terms. You will also know how to dig through the ‘noise’ of a proposal to get to the real information, whilst ensuring you mitigate risk for the organisation on the schemes & pilots that you do progress.

You'll be joining a purpose-driven, high-performing team committed to long-term systemic change. If you're a commercially astute professional with a passion for improving financial inclusion, we’d love to hear from you.

This is a unique opportunity to contribute to a mission-driven organisation, ensuring resources are strategically aligned with our goals to drive meaningful social impact

Key Responsibilities:

· Lead commercial lifecycle for new product pilots – from opportunity development and partner engagement through to contracting, testing, and evaluation.

· Identify and engage mainstream and mission-aligned financial providers to co-design, pilot, and scale new propositions.

· Run transparent competitive processes, negotiate contracts, and manage supplier relationships to ensure clarity, value for money and impact.

· Oversee delivery and evaluation of pilot projects, ensuring robust data capture, impact measurement and evidence-based decision making.

· Design and structure long-term financial instruments (e.g. subsidies, guarantees) to enable sustainable scale-up of successful propositions.

· Work closely with our Propositions and Investment teams to structure deals and build investment cases for propositions.

· Represent Fair4All Finance externally with C-suite stakeholders, financial providers, and at sector events.

· Ensure sound financial and contract management; contribute to investment committee papers and internal reporting.

· Support internal knowledge sharing, deputise for senior leaders, and contribute to building a collaborative and inclusive team culture.

Essential experience and qualifications:

· Proven track record in developing and delivering commercial partnerships, ideally involving financial products or services.

· Expertise in commercial negotiations, procurement, contract management, and structuring financial arrangements.

· Familiarity with consumer-facing financial services and their delivery models.

· Strong stakeholder management, with experience operating in complex, multi-stakeholder environments.

· Experience working alongside investment teams on capital deployment or investment structures.

· High level of numeracy and ability to build and present commercial business cases.

· Excellent written and verbal communication, with the ability to influence senior stakeholders.

· Detail-oriented with strong organisational and project management skills.

· A collaborative team player with self-starter mentality and the flexibility to adapt in a dynamic environment.

Desirable experience

· Experience working in or with the public sector or civil service.

· Understanding of public procurement, subsidy control, and assessing economic/social value.

· Experience working with or supporting social purpose organisations or financial inclusion initiatives.

Person Profile

· Passionate about financial inclusion and committed to creating long-term social impact.

· Able to create partnerships and commercial structures that deliver value for all parties – customers, providers, and society.

· Comfortable working at both strategic and detailed levels, with a willingness to roll up your sleeves in a small, agile team.

· Values working with diverse stakeholders and across teams to co-create solutions.

· Adept at using data and insight to inform decisions, measure success and adapt for impact.

· Thrives in ambiguity and is able to flex priorities as new opportunities or challenges emerge.

· Confident engaging and influencing stakeholders at all levels, both internally and externally

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector.

Fair4All Finance is a Disability Confident Committed scheme member.

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.

Our Benefits include:

Financial Security:

· Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

· 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

· Individual discretionary Training budget

· Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 5pm on Friday 4th July.

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

£30,527.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community.

This role shift pattern consist of: 5 x 8 hour shifts per week. No nights shifts.

What you'll do:
* Building supportive, trusting relationships with customers and creating a positive atmosphere
* Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
* Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
* Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
* Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
* Undertake support work in partnership with external stakeholders to compliment their interventions
* Developing productive relationships with partner organisations to improve service outcomes

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:
* NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision.

You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. 

The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change.

We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it.

As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team.

Key Duties and Responsibilities

 

Leadership and strategy

 

·Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid’s organisational strategy

·Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework

·Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid’s position as a leader in the refugee rights, statelessness and legal aid sectors;

·Work collaboratively with others in the sector to promote and strengthen Asylum Aid’s work, identify and establish potential partnerships, with the support of the Director of Legal Casework;

·Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework;

·Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact;

·Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group.

 

Governance  

·Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid

·Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid

·In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority;

·Lead on the preparation and presentation of quarterly reports on Asylum Aid’s activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee;

·Lead on the preparation of the Trustees’ annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid’s activities and impact.

 

Management and Supervision 

 

·Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required;

·Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures;

·Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation;

·Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability;

·Ensure the team’s well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working.

 

Policy & Strategic Legal Work

 

·Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid’s experience and expertise to influence system change;

·Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work;

·Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work.

 

Finance & Fundraising

 

·Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid

·Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases;

·Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors;

·Ensure that Legal Aid and other income is maximised, and targets are achieved.

Other duties

·Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator;

·Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid;

·Work outside normal office hours as required and travel in order to carry out the responsibilities of the post.

·To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.

Essential Experience, Skills and Knowledge

•Experience of running a small to medium sized charity/legal NGO and/or legal department within the NGO sector (or other equivalent senior management role);

•Demonstrable experience of managing and leading a successful team and the ability to manage a growing team with mixed roles from team supervisors to administrative support staff, working co-operatively with colleagues to maintain transparency and effective working relationships within the team;

•Strong communication skills, with the ability to communicate effectively with people from a wide range of backgrounds

•Strong understanding of good governance including legal, regulatory and financial responsibilities;

•Ability to work with a range of stakeholders from trustees to external partners;

•Experience of leading and/or participating in organisational strategic planning;

·Experience of legal policy work within the human rights field and /or of strategic litigation, whether as an NGO claimant or legal representative;

•Experience of managing diverse funding sources and setting and implementing budgets;

•Experience of working in a service delivery partnership with other organisations;

•Experience of fundraising, especially grants from trusts and foundations;

•Sound working knowledge of the law and policy as it relates to immigration,  asylum, human rights and modern slavery/trafficking;

•Demonstrable understanding of the asylum and human rights sector in the UK;

•An understanding of the barriers migrants, refugees, and asylum seekers face regarding access to legal advice, reasons why they may become destitute and why this makes it more difficult to access advice and support; and

•The passion for working empathetically and supportively with migrants, refugees, stateless people and asylum seekers.

Desirable Experience

·Experience of managing the delivery of frontline casework with people in the asylum or trafficking systems

·Experience of tendering for and delivering publicly funded contracts e.g. LAA or local authority funding;

·Working knowledge of Legal Aid Agency contracts, including the delivery of casework and billing under a legal aid contract in the immigration and asylum category and/or the public law category;

How to apply 

The first stage is to complete on our online application form on our website by 9am on 23 June 2025.

The website form will ask you to:

1.Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2.Upload your current CV

3.Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

For an informal conversation about the post before applying, please contact Alison Pickup, the current Executive Director.

Selection Process

We anticipate that we will invite candidates to an initial online interview on Wednesday 3rd July 2025, followed by shortlisted candidates attending in-person interviews at our office in Old Street on Wednesday 9 July 2025.

We regret that we can only respond to applicants who make it to the interview stage.

We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EQUITY, DIVERSITY AND INCLUSION

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK.

We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.

Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?

Do you have experience of working within the health, social care or charity sector supporting people experiencing mental health difficulties, crisis or distress often?

Do you have experience of managing people to feel supported, safe, trusted and valued, enabling them to excel in the work they do?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

This role is leading a team of coordinators and support workers to support to people in mental health crisis via phone or face to face in cafes. We are hiring 2 part time roles for this position.

Nightlight Team Leader (Crisis Café and Helpline)
Reference number: 289
Responsible to: Service Manager
Contract: Permanent
Salary: £28,000 - £29,400 per annum, pro rata
Hours: x2 Part-time 22.5 hours per week
Work pattern: Split over a 7 day working rota working 17:30 - 01:30
Working Base(s): Working from Watford, Stevenage, Hatfield and Ware – Base to be negotiated based on home location (Expectation to travel across sites where necessary – mileage and expenses to be paid when away from home base).

About the Service

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

The Crisis Team Leader will be a key member of the Crisis Services management team, providing effective operational leadership delivering the Nightlight Café and Helpline services.

Purpose of Post

• Ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision.
• Provide management support to Café and Helpline Coordinators and support the Crisis Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans.
• Provide emotional support, advice, signposting, assessing risk, support planning for clients in mental health crisis often where risks are significant.
• Overseeing and ensuring the delivery of appropriate needs and risk assessments and support planning for clients.
• Liaison with statutory agencies to ensure appropriate intervention is obtained.
• Ensuring staff and volunteers feel supported, safe, trusted and valued and excel in their roles.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is Monday 30th June 2025
Interviews to be held week beginning 7th July at the Watford Wellbeing Centre.
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our Stratford Road service in Newham.

£14,555.00 per annum, working 20 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service

Free DBS

Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

Fully paid induction programme and further training

ILM courses and Apprenticeship Programmes

Healthcare Cashplan through our partner Healthshield

Cycle to work scheme

Employee Assistance Programme for 24-7 confidential support

Online wellbeing resources

A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)

Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

This role is a male only role due to the customer's support needs.

For a full job description, please visit our website.

As co-production is at the heart of our work, we believe it is important to involve our customers when recruiting for their support staff. Our customer says:

"Hi, I'm A. and I am a 30-year-old man who lives in a supported living accommodation in Newham since 2018.

I am a happy young man who enjoys socialising with those around me. I mostly communicate through non-verbal language, touch, and vocalisations. I have a good relationship with my family and get excited when they visit me.

I enjoy spending time in nature and like going for walks in the local parks. I also enjoy car rides and would prefer that people who support me have a current UK driving licence (I have my own Motability car).

I have specific sensory needs, those around me must be mindful of those.

I like to be surrounded by people who can creatively engage me in tasks and activities and offer me choices and opportunities to develop my daily living skills.

I might experience difficulties understanding and managing my emotions and behaviours at times. People working with me must be able to support me in such challenging situations through Positive Behaviour Support (PBS) strategies as detailed in my support plan.

I am looking for a caring and passionate individual to support me with my daily living skills, building and maintaining relationships, keeping myself and my home safe but also to help me develop my skills to live more independently, to share my hobbies and interests and to explore new activities.

I am looking for someone who is a good and clear communicator, is assertive, has good IT skills and shares my enthusiasm for what interests me, like music, food and meaningful activities.

Look Ahead ensures I am treated with dignity and respect and only staff who can live up to the organisational values become part of my support team."

What you'll bring:

NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

 Job ADVERT for Part-time Administrator

The Project for the Registration of Children as British Citizens (PRCBC) is seeking to recruit a part-time self-motivating and committed Administrator. The postholder will be at the core of PRCBC and involved in all aspects of PRCBC’s work. This post will be based at our office in Hammersmith, London.

Salary: £32,000-36,000 FT (pro rata)

3 days per week
Closing date for applications: Rolling

Interviews: There will be an initial Zoom interview followed by an in-person practical written skills test and a further general interview at our office in Hammersmith.

About PRCBC

Founded in 2012, PRCBC is a small but dynamic charity with a strong national reputation for its unwavering commitment to children and young people with complex British citizenship rights. Now in its thirteenth year, PRCBC has consistently delivered expert advice, assistance, and representation to children, young people and their representatives, alongside leading on strategic litigation and test cases to challenge legal and practical barriers to citizenship. In addition to its legal work, PRCBC plays a vital role in public education and professional training, helping to raise awareness and build capacity around citizenship rights across the UK.

About the Role

The position is permanent and part-time. It is for 3 days per week, for the right candidate. The postholder must be available to work one Saturday a month. A normal working week is 21 hours (3 days per week) to be worked between 09:30am to 5:30pm weekdays. There may be an opportunity to work from home once a week after probationary period.

The main tasks of the role include: maintaining effective communication and correspondence with our vulnerable young clients and booking appointments; overseeing and updating our case management system; administrative financial work, costs billing and creating invoices; and general administrative duties including filing, scanning, shredding, archiving, photocopying, creating e-bundles, preparing and taking post to the post office, completing forms, and requesting subject access disclosure and other information from third parties.

The role also requires the administrator to support, where necessary, the day-to-day administrative management of the office and PRCBC operations. This includes liaising with external stakeholders across a range of areas such as IT support and building management; supporting the maintenance and updating of operational procedures and practices; and completing ad-hoc administrative tasks, such as office supply procurement, as required.

To work effectively at PRCBC, it is necessary for the administrator to closely follow instructions, retain a professional approach throughout, and be highly focused and well organised, with excellent attention to detail.

Due to the varied nature of PRCBC’s work, the administrator participates in many aspects of the management, administrative and legal process, and interacts with a wide range of individuals, from solicitors and barristers to social workers and foster parents, alongside frequently vulnerable young clients and their carers. The administrator is therefore expected to manage a varied and evolving workload. The right candidate will have an initiative-taking mindset, be highly adaptable and willing and able to take initiative in daily operations.

Application pack attached.

Harris Hill is delighted to be working in partnership with UNICEF UK in their search for an experienced and proactive Applications Specialist. This is a permanent, full-time position with a flexible hybrid working arrangement, requiring just one day per week at UNICEF UK's Stratford office.

Please note that to be considered for this exciting role, candidates must demonstrate proficiency in Microsoft InTune. 

UNICEF UK works to ensure children everywhere are safe, healthy, and able to realise their rights. Guided by the UN Convention on the Rights of the Child and the Sustainable Development Goals, UNICEF UK leads campaigns and programmes in support of children in danger worldwide. The organisation also fosters an inclusive, values-driven workplace where everyone is empowered to make a meaningful difference.

This is an excellent opportunity to join a collaborative and forward-thinking ICT team, which supports a modern, cloud-based technology environment including platforms such as Microsoft 365, SharePoint, Salesforce, Unit4, Snowflake Datacloud and Asana.

The Applications Specialist will play a pivotal role in supporting and maintaining UNICEF UK’s core business applications. You will be responsible for coordinating software deployment, managing patching cycles, ensuring license compliance, and overseeing UNICEF UK-wide systems, including those outside of the ICT function. This hands-on role will suit someone who enjoys balancing technical delivery with strategic oversight and thrives in a collaborative environment, working closely with an outsourced IT operations partner. The post holder will manage a portfolio of essential systems, monitoring compliance with Cyber Essentials Plus and internal policies, and contributing to continuous improvement efforts, including automation and the rationalisation of legacy tools. You will also lead the management of key applications such as SharePoint, supporting and advising colleagues across the organisation. Your input will be instrumental in maintaining high performance, data security, and value for money across our technology estate.

We are looking for a proactive and technically skilled professional with experience in application management, packaging and deployment (particularly through Microsoft InTune), and SaaS platforms. A sound understanding of data architecture, cybersecurity standards, and strong relationship management skills are essential, as is the ability to translate technical issues into accessible guidance for colleagues. A curiosity for emerging technologies and a commitment to inclusive teamwork will be key to your success.

To apply, please submit your up-to-date CV detailing your experience by the 14th of July 2025. Cover letters are not required.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Purposeful planning. Cutting-edge strategies. A brighter future for all.

Strategic Digital Change Lead

£55,000 - £60,000 plus

Reports to: Head of Digital

Directorate: Marketing, Fundraising & Engagement

Contract: 12 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 30 June 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

Ranked 12th Best Employer in the UK by the Financial Times, Cancer Research UK is looking for a standout leader to join our Digital team as Strategic Digital Change Lead on a 12 month fixed contract. Ready to make a difference?

This role is an exciting opportunity to take responsibility to accelerate digital marketing methodologies and make change happen at Cancer Research UK. In this role you will lead on strategic digital change projects across marketing and the wider organisation that improve and optimise our digital marketing activity and support the shift to a centralised, audience-led, digital model for marketing.

You will work as an exceptional change agent, alongside senior leaders and teams in our Marketing, Fundraising & Engagement directorate (MFE), to understand how we can deliver digital marketing strategies better and more effectively. This is an impactful role which will drive change across the whole portfolio - right from providing information on cancer, to engaging our supporter audiences.

What will I be doing?

• Define and drive strategic digital marketing initiatives, partnering with key business partners and Tech to align marketing with digital best practices.

• Act as digital marketing change lead in cross-organisational digital programmes, ensuring marketing is integrated effectively into broader transformation plans.

• Lead change management initiatives linked to broader organisational goals, fostering new marketing model that prioritises personalisation, digital-first approaches, and supporter-centric strategies.

• Evaluate, optimise and project manage delivery of digital marketing process and seek opportunities to increase efficiency and effectiveness.

• Engage stakeholders, translating complex digital challenges into strategic action plans.

What are we looking for?

• Significant marketing leadership experience and strong knowledge of all types of marketing, but in particular digital marketing

• Strong project and strategy management experience

• Experienced change agent who has transformed digital marketing within an organisation

• Strategic thinker with significant experience of translating strategy into operational planning, and delivering multi-channel marketing campaigns with strong digital marketing acumen

• Significant understanding of end-to-end digital supporter journeys and the role of different digital marketing channels in fully integrated campaigns 

• Ability to work cross functionally and build collaborative relationships and influence stakeholders at all levels

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Purpose of the job

The Head of Operations ensures UK Youth runs efficiently, compliantly, and with impact. Reporting to the Director of Finance and Operations and working closely with Assistant Directors, the role drives core operations, systems improvement, performance reporting, and policy oversight.

Overseeing IT, CRM, project delivery, governance, and administration, the postholder also co-leads the development of an Organisation Performance Dashboard with the Finance Director to track KPIs and inform decision-making.

Key responsibilities

• Operational Leadership
• Policy & Process Management
• Performance Monitoring & Business Intelligence
• Annual Planning Support
• Digital Systems & Infrastructure
• Safeguarding, Risk & Compliance
• Team Leadership & Financial Oversight

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes. UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working
• 27 days annual leave plus bank holidays (pro rata for part time employees)
• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
• Other training available in support of your personal and professional development
• Pension scheme (currently UK Youth match employee contributions up to 5%)
• Membership of our life insurance scheme which would pay-out up to 4 times your salary
• Employee Assistance Programme to support employees both professionally and personally
• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
• IT equipment provided for the duration of contract
• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 27th June 2025 @ 11:59pm (midnight)

Interview Dates: w/c 7th July 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

OUTLINE OF THE ROLE

Work with the Trustees to devise and lead new fundraising initiatives that fulfil the objectives of the Trust's Fundraising Strategy and annual income budget, with particular focus on regular giving across all alumni, gifts from high-net-worth individuals, and legacies. This will involve:

• Developing and delivering improved communications to build a stronger connected donor network.

• Locating, engaging and retaining alumni to support and promote the Trust, focused on ensuring their long-term impact on the Trust and its beneficiaries.

• Work with the Trustees/Trust Fundraising Committee to devise and implement new fundraising initiatives.

• Work with the Trustees/Trust Fundraising Committee to identify and engage new volunteers to support the Trust's activities.

KEY TASKS

Work with the Trustees and Fundraising Committee to devise and implement the following:

• Improve communications

The Trust has a strong, growing, and engaged network of loyal alumni who already support the Trust's beneficiaries through fundraising and volunteering. However, the Trust's communications need to be improved in order to increase the numbers of donors who provide sustained financial support and inspire all donors to raise their level of donations. Continually find opportunities to engage new donors and ensure clear consistent messaging.

• Manage and maintain donor data

The Trust needs to maintain a full and accurate database of all donors and fundraising activities to support long-term tracking and inform future fundraising. This also requires networking among alumni and being vigilant to changes in alumni data.

• Research and approach alumni whose connection with the Trust has lapsed

Continue to grow the active network through researching and motivating dormant and lapsed alumni to reconnect with the Trust.

• Research untapped prospects

Research the database with a view to identifying dormant and untapped opportunities, especially regarding

high-net-worth individuals and legacies. Ensure fundraising approaches are well-targeted and informed in order to maximise the chances of success. This will expand to include non-alumni sources, including institutional sources such as foundations and other trusts.

• Ensure long-term donor connection

Communicate with all donors to demonstrate the impact they can make by showcasing the current and long-term outcome of programs. Deliver a diverse selection of communications to engage different audiences, with a clear plan for all members of the network. Ensure donors are connected to the Trust, value the Trust's activities and actively help fund opportunities.

• Reporting to the Trustees

Create an annual donor impact report to the Trustees, and other stakeholders such as alumni, that delineates donor statistics, reviews communications and events that have taken place during the past year and identifies potential prospects and events for developing in the coming year. Also provide a lower-level oral report of fundraising activities and communications to the Trustees at their quarterly meetings.

• Deliver income growth target

Acquire enough new donations to meet agreed annual income growth targets set by the Trustees.

You will be expected to perform different tasks as necessitated by your changing role within the charity and its overall objectives. For instance, organizing fund-raising specific events in different regions. This position could evolve into a full-time commitment with a support team, but at the present time, support to this role will be provided through the existing network of volunteers.

The National Youth Agency is looking for a new Assessment & Data Administrator to join our Academy Team.
 
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role. 
 
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes. 
 
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
 
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
 
Key responsibilities for this role will include:

• Registration of learners across awarding organisation(s) for all courses.
• Maintenance of learner records with the awarding organisation(s).
• Supporting lead IQA in preparation for external quality assurance visits.
• Management of and claiming of completed certificates and their distribution to learners across all courses. 
• Maintaining accurate records of learner data for reporting and planning purposes. 
• Supporting the Academy team by providing data on learner number, course breakdown and completion rates. 
• Handle incoming enquiries relating to Academy operational processes. 
• Create effective interactions with customers across various platforms. 
• Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey. 
• Managing customer queries and assigned inbox. 
• Ensure the NYA follows best safeguarding best practice. 
• Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England. 
• Ensure the NYA follows best safeguarding best practice. 
• Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England. 
• Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape. 
• Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard. 
• Maintain in-depth knowledge of NYA Academy products and services. 
• Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available. 
• Provide support to the Academy Team and wider NYA as appropriate 
• Provide effective call handling day-to-day.
• Any other duties that may reasonably be required of the role.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.

• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements
 
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:

• A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
• A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
• We will request data for our EEDI monitoring purposes, providing this is optional.

 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
Youth Work changes lives
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
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