Relationship development manager jobs in london

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

The Senior Individual Giving Officer will play a pivotal role in driving unrestricted income growth from individual supporters at Independent Age. Working closely with the Individual Giving Manager, you will lead on the planning and delivery of supporter acquisition, retention and stewardship activity. You’ll take ownership of key projects and manage multi-channel campaigns and donor journeys that deepen engagement, reduce attrition, and maximise lifetime value. From heartfelt appeals to personalised touchpoints, you’ll ensure every supporter feels valued and connected to our mission.

You will bring experience in managing the planning, budget, set-up, delivery and reporting and analysis of integrated multi-channel digital, direct and offline campaigns and activities that meet and exceed KPI’s. Digital expertise and experience working in a test and learn environment are also key. You’ll have an agile mindset, with the ability to work both proactively and reactively depending on changing priorities.  You must have a passion for, and affinity with, Independent Age’s cause. 

This is a hands-on role with plenty of potential to design and input your own approaches, activities and stewardship to achieve income growth and bring to life the varied work of Independent Age, inspiring supporter loyalty and long-term support.  

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer several enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.

Closing Date: Sunday 14 September 11:59pm

Interview Dates: 

First stage interview: Wednesday 24 September (in person, in London office)

Second stage interview: Tuesday 30 September (online)

Directorate: Marketing, Education, Events and Membership  
Reports to: Events and Education Manager
Salary range:£ 26,521 - £33,456 per annum, depending on experience
Location: London – EC4Y 8EE (Hybrid - The Education team is office-based on an agreed day once a week, then a    required one day each month for all staff)
Contract: Permanent, full-time (31.5 hours over 5 days)

Job Purpose

BSR education programme is a key benefit to members and the wider rheumatology community, providing updates on the essentials needed to deliver top-quality care for patients and ensuring professional development opportunities.  

This role sits within the Education team who are responsible for delivering BSR’s educational activity. Working alongside the Head of Education, the Events and Education Manager, Event Executive and the Digital Events Manager, you will assist in the planning and delivery of a range of education courses, webinars, bursary schemes and digital learning activities.  You will work with the team to support the work of our Education Committee, Trainee Committee and Digital Learning Board.  

This is an exciting role for someone looking to get more hands-on experience in planning and executing a variety of educational events and activities and liaising with multiple stakeholders. It is a unique opportunity to be part of the team at the forefront of rheumatology education, making a tangible impact on the professional development of members and the broader rheumatology community. 

Main Responsibilties 

Event & Course Management 

• Lead on course and webinar registration processes, including delegate bookings, communications, data management and reporting, and producing delegate materials. 
• Support course logistics including venue sourcing and management, accommodation and travel, catering and AV. 
• Support stakeholder management at education courses, including communications with patients, sponsors and event supporters. 
• Occasional travel, including attendance and overnight stays at BSR conferences, courses and events.

Systems & Data Management 

• Oversee the team’s CRM (Microsoft Dynamics) and registration systems, ensuring data integrity, implementing system enhancements, coordinating stakeholders, and carrying out testing.  

Project Coordination 

• Coordinate the rheumatology training webinar series, including topic development, speaker management and live delivery. 
• Coordinate the education bursary programme, including promotion, application management and financial reconciliation. 
• Coordinate CPD accreditation of educational activities. 
• Support the delivery of digital sponsorship and educational partnership opportunities. 

Marketing & Communications 

• Work with the Marketing and Communications team to create digital content to engage target audiences.

General Duties 

• Manage events inbox and education team enquiries, delivering excellent customer service. 
• Input into education budgets by monitoring progress against income and expenditure for owned projects.
• Support with BSR Committee liaison and logistics. 
• Undertake any other reasonable duties as required by the Head of Education and the Events and Education Manager.

Person Specification

1.  Be enthusiastic about all aspects of education, self-motivated, and eager to contribute to educational initiatives  
2.  Can work efficiently on a variety of digital systems and quick to pick up new programs 
3.  Have the confidence to manage stakeholders at all levels and to deal with external contacts  
4.  Have confident time and project management skills, you’ll be working on a lot of projects simultaneously  
5.  Demonstrate ability to use initiative and innovation to make positive improvements or efficiencies to how we deliver education 
6.  Can be professional and personable when communicating with customers and volunteers  

Equity, Inclusion and Diversity statement 

BSR is committed to encouraging inclusion, equity, and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you.  

We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives. 

Youth Participation Officer

Fitzrovia Youth in Action is looking for an experienced, passionate and enthusiastic person for our Youth Participation Officer role. If you feel like this is you, we would love to hear from you!

The post holder will manage and develop youth-led community projects in which young people develop their leadership and employability skills through becoming actively involved in their community and participating in self-directed community action. The successful candidate will oversee the development and delivery of several youth-led community projects, primarily the organisation of youth-led community events, but might also include elements of other youth-led activities, such as youth action team, health champions and ambassadors. 

For example, typically, this would involve working with groups of around 10 young people in each cohort and support them to deliver their community event project over a 12-week period.  Examples of events include youth-led football tournaments, street parties and our community Christmas dinner. This post will be part of the delivery team overseeing self-directed community action projects. The post holder may also support drop-in sessions and other activities aimed at engaging young people and referring them onto the youth-led community action programme.

We are elated to be to offer this part time post and continue the social action work with young people.

You can find the role description and persocal spec below. 

To apply, please submit your CV and a cover letter (no more then two sides) explaining your experience and why you are suited. 

Philanthropy Manager

Job reference: REQ004440

£41,718.39 a year

London, E15 2GW / Hybrid working.

Permanent 35 hours a week

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to our website.

An exciting opportunity for someone with experience to help grow Scope’s Philanthropy portfolio. The role will support Scope to maximise its’ opportunities in securing and managing High Net Worth individuals and strengthening our existing partnership with People’s Postcode Lottery.

The role

You will:

· Identify potential HNWI, develop relationships and approach them for support in the most appropriate (and GDPR compliant) manner.

· Coordinate inputs and writing of compelling proposals

· Manage the 6 figure People’s Postcode Lottery partnership, providing bespoke high-quality stewardship to build a strong relationship to in turn drive mutual grown and secure multiyear funding

· Lead on Major Donor pipeline development and implementation to grow major donor funding, deliver agreed income growth targets and organisation ambition. This includes:

Working with Trustees, Senior members of staff, current donors and other external stakeholders to recruit new Major Donors

Researching and identifying potential funders for unfunded Scope projects/concepts

About you

We are looking for someone with experience of:

· Cultivating 5, 6 and 7 figure gifts

· Building a Major Donor pipeline, ensuring opportunities are organised and acted on appropriately

· Delivering high quality stewardship to high value funders to secure longevity of funding

· Working with an organisational CRM system

· Disability issues or projects tackling disability inequality is beneficial but not essential.

We would also need you to have the following skills:

· Able to write strong, persuasive narrative for five, six and seven figure funder proposals and reports

· Knowledge of Major Donor funders and trends

· Able to use Microsoft Word and Excel effectively

· Able to work positively with internal and external individuals and teams.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email us via our website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus bank holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

To apply please visit our website via the link and apply online.

Application closing date: 07/09/2025

Join a dynamic, growing charity that inspires children in disadvantaged communities to grow, cook, and enjoy healthy food. We’re seeking an experienced Programme Manager and child-led educator to lead our national Food Discovery team, ensuring high-quality delivery, strategic growth, and strong advocacy for food education.

You’ll manage a dispersed team, oversee recruitment, training, budgeting, and evaluation, and build partnerships with schools, funders, and sector networks. The role demands excellent leadership, communication, and organisational skills, with the ability to travel nationally.

Requirements:

• Proven leadership and programme management experience, ideally in education, community engagement, or food education.
• Strong understanding of safeguarding, health & safety, and working with primary school-aged children.
• Skilled communicator, relationship-builder, and advocate.
• Commitment to equity, diversity, and inclusion.

About The Country Trust

The Country Trust believes every child should discover first-hand the connections between the food they eat, their own health and the health of the planet. We are the UK’s leading educational charity on a mission to connect children with the land that sustains us all.

When we don’t understand where food comes from, how it’s grown, or have the chance to spend time outdoors, there’s a significant knock-on effect for our health and the environment. Through nearly 50 years of programme delivery, we know children facing disadvantage often have the most to gain from this connection but are least able to access it.

Through food, farming and countryside experiences, our mission is to empower children to be confident, curious, and create change in their lives and the world around them — so that they and society thrive.

Welcome to Retail with a difference

Imagine a retail career where every sale, every display, and every customer interaction directly supports compassionate care for those who need it most. At Princess Alice Hospice, our shops are more than just retail spaces—they’re community hubs that help fund vital hospice services.

With 40 high street locations, we combine professional retail standards with a heartfelt mission. As our Retail Area Manager, you’ll be the face of our values on the high street—leading teams, driving performance, and making a real difference every single day.

About the role: 

As a Retail Area Manager, you’ll take full ownership of a diverse portfolio of shops, leading and supporting teams made up of both paid staff and volunteers.

You’ll be responsible for driving profitability across all income streams while managing controllable expenses, ensuring each shop delivers an exceptional supporter experience through high standards of presentation and service.

This is a hands-on, field-based role where you’ll spend most of your time in-store—guiding teams, solving problems, and fostering a culture of excellence and care.

You’ll collaborate closely with colleagues across the Hospice to support day-to-day operations and contribute to the strategic development of our retail offering. This is a dynamic role that requires daily travel between shops and occasional weekend work, aligned with the needs of the business.  A current driving licence (with no more than six penalty points) is essential.

About You: 

This role is ideal for a confident and experienced Area Manager, preferably with a background in charity retail, though we warmly welcome applicants from across the retail (particularly fashion) and service industry with transferable skills.

You’ll be a natural leader with proven people management experience, excellent communication skills, and strong IT competence.

Self-motivated and solution-focused, you’ll thrive in a fast-paced environment where juggling multiple priorities is the norm. Your ability to build relationships at all levels, handle conflict constructively, and stay organised and flexible will be key to your success in this role.

As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
• Training support and development opportunities 
• Employee Assistance Programme – promoting staff wellbeing 
• Access to blue light card discount 
• Access to Pension Scheme 

If you’re a motivated, organised leader who’s passionate about retail and community impact, we’d love to hear from you!

Discover a career where retail means more. The difference is You. 

About us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. 

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

Philanthropy Manager, Caterham School

Generous annual leave & pension | TOIL | Excellent benefits including fee remission

At Caterham, we are driving education forward in the UK - and philanthropy is central to making that vision a reality. Our school stands at the forefront of educational innovation, blending academic excellence with cutting-edge technology and a unique curriculum. As a provider of life-changing bursaries and a leader in pioneering partnerships, we’re not just transforming our own pupils’ futures, but influencing education outcomes for children across the region, too. Our approach has made us the destination of choice for families seeking a truly forward-thinking education, and we are on a trajectory that is ready to be taken to the next level.

The support we receive from our community makes a tangible and lasting difference to our pupils and beyond. We have set ambitious philanthropic goals, including a target of £7 million by 2030, and we are already gaining strong momentum. As Philanthropy Manager, you will be at the heart of this effort - leading on the cultivation and stewardship of high-value relationships with individuals and organisations.

You’ll work closely with the Development Director, as well as the Senior Leadership Team and a network of engaged volunteers, to inspire generosity and build meaningful, long-term connections. You will have the opportunity to contribute at a strategic level while also seeing the direct results of your work - whether through a bursary pupil’s success story or the opening of a new learning space funded by donors you’ve helped inspire.

This is a fantastic opportunity for a strategic, collaborative, and relationship-driven fundraiser to shape and drive a major gifts programme within a highly supportive and forward-thinking environment. Whether you come from an educational background or another area of the charitable sector, we’re looking for someone who is genuinely passionate about connecting people with purpose - and who sees the potential of philanthropy to change lives.

Caterham is a very special place to work. We are proud of our history but even more excited about our future. If that excites you too, we warmly encourage you to apply.

For a confidential conversation about this exceptional opportunity, please contact our recruitment partners at Richmond Associates. 

Please tell us if there are any reasonable adjustments we can make to help you in your application or with our recruitment process.

 The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  Applicants will be required to undergo child protection screening appropriate to the post including checks with past employers and the Disclosure and Barring Service (DBS). The School may carry out online searches on shortlisted applicants and all applicants will be required to provide details of their online profile, including social media accounts, as part of their application.

 Caterham School is committed to applying its equality, diversity and inclusion policy at all stages of recruitment and selection and to ensuring that our employees are always treated fairly and equally in every part of school life. 

CLOSING DATE for applications is 09:00 on Monday, 22nd September 2025.

Community Relationship Fundraiser

Hours: full-time 36.25 hours worked between the hours of 8am–6pm Mon-Fri (there is flexibility to adapt the working pattern to suit you)

Working pattern: Remote work with occasional travel as required. Applicants must be based in the UK.

Deadline for applications: 19th September 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Late September (interviews conducted remotely)

Start date in role: Late October / early November

Rare opportunity: Create lasting change with Brake, the renowned road safety charity.

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown period, pro-rata for part-time working patterns)

- Annual leave entitlement increases to 37 days following 5 years of service

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We're searching for a compassionate, and energised, self-starter with competent IT skills to work remotely and outstanding communication skills.

Job purpose:

Reporting to the Fundraising manager & team lead and in the Income Generation team, you will support and guide individuals who raise funds for Brake in our communities, helping them reach their goals and, in turn, raise essential funds for our cause. The Community Relationship Fundraiser plays a key role in developing and growing our community fundraising programme. You will be responsible for inspiring and supporting individuals and groups who undertake community fundraising on behalf of Brake.

You will be supporting Brake's work by increasing income generated from community fundraisers, including individuals, community groups, clubs and associations. Working together with teams across the organisation, you will contribute to a culture of innovation and collaboration to maximise the overall fundraising objectives. 

Make sure you take a look at the job description for further information.

Specifically seeking candidates with:

Essential

• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role and to advance your competencies 

• Previous experience of working successfully within a fundraising role & good knowledge of the charity sector 

• Proven experience of working to and achieving financial targets 

• Strong ability to innovate and drive income growth across different fundraising channels 

• Excellent attention to detail, experience of managing a busy workload, showing resilience, self-motivation, adaptability, working to tight deadlines and meeting your objectives successfully both as an individual and as part of a team 

• A good communicator, with the ability to converse sensitively and empathetically with members of the public, who may be going through current or recent emotional and challenging experiences 

• Good interpersonal and verbal communication skills, professional telephone manner. 

• Flexible, embraces change and development, and can work occasional evenings and weekends when necessary. 

• Proven strong experience of using IT software such as Microsoft Office (Word/Excel/PowerPoint), Outlook, Teams and databases to enhance and improve the delivery of your duties 

• Ability to work proactively and independently 

Desirable

• Ability to analyse data to identify trends and report on findings to support decision making processes 

• Experience of using a CRM database

• Knowledge and understanding of fundraising rules and regulations 

Join our mission: This role is critical in expanding our supporter base, increasing engagement, and maximising fundraising income, ultimately enabling the charity to achieve more.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

Join us today and be part of the solution! 

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation

• Understanding of risk and risk management

• Understanding safeguarding adults and children processes and legal requirements

• To work autonomously in a fast-paced environment and under pressure

• Oversee re-admitters and clients being discharged on a weekly basis

• Responsible lead for allocated site, attend and lead discussions with MDT teams

• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns

• To facilitate daily briefings with team to ensure continuity and safety

• Understanding of safety planning and de-escalation

• Monitoring and management of team training, absence and wellbeing

• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans

• Promoting people’ rights and responsibilities

• Conduct monthly supervisions and annual appraisals of supervisees

• Work and manage the team in-line with targets and KPI’s, ensuring that outcomes, outputs and impact are recorded

• Listening to clients and encouraging positive steps towards self-management of crisis and recovery, providing advice, information, practical and emotional support to clients

• To attend all mandatory training including safeguarding and GDPR and actively embrace own CPD

• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc

• Maintain and ensure team compliance of accurate records, detailing interventions

• Abide by supporting governance such as Mind Policy and Proceedures, Understanding CQC standards and NICE guidelines around mental health

• Providing administrative support to the team

• Overseeing and provide shadowing to new staff members and volunteers

• Attend reflective practice, peer supervision and line management supervision

• Create and maintain good working relationships with partner agencies

• Provide guidance to support workers and volunteers

• To work with service managers and assist with reporting and monitoring

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis

• Experience of line management within a mental health setting

• Experience of de-escalation

• Experience of managing challenging behaviour and dealing with clients with complex needs

• Evidence of continual professional development

• Understanding of the Recovery Model in mental health

• Understanding of the principles of trauma informed care

• Understanding of suicide prevention and safety planning

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

• Understanding of how to report and mitigate risks

• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing

• Understanding of relevant legislation and policies

• Understanding safeguarding adults and children processes and legal requirements

• Awareness of issues in mental health service provision

• A good understanding of mental health conditions

• Experience of working with vulnerable individuals

• Creative and flexible approach to working with individuals

• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

• Ability to prioritise and manage workload

• Ability to involve clients and carers in all aspects of work

• Empathy and non-judgemental approach

• Good communication skills

• Capacity to work within an agreed shift pattern

• Experience of delivering information and advice (housing, benefits, debt etc)

• Experience of non-clinical, therapeutic interventions like psychoeducation

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

• Understanding of different databases such as Views, Salesforce and NHS

• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.

• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites

About Theirworld

Founded 23 years ago, Theirworld has grown to become a leading global children’s charity committed to the best start in life for children and young people by ending the education crisis and unleashing the potential of the next generation.

If you care about issues like climate change, gender equality, inclusion, helping refugees and ensuring the voices of young people are represented at all levels of decision-making, then education is the key to unlocking big change in these areas. If you want to make change happen, join us!

We believe in unlocking big change from a supportive and inclusive environment. This is why we now have an innovative four-day-working-week which sees all employees working Monday to Thursday with the office closed on most Fridays.

This is in addition to hybrid working with most staff taking at least one day a week based in the office.

Other benefits include:

• Regular in-house training

• Travel

• Central London location: 5 mins from Liverpool St Station and Shoreditch High Street

• Highly competitive salaries, plus more

• Pension scheme

• Cycle to work scheme

• Home office expense allowance

• Life Insurance

• Season ticket loan scheme

The Role

Theirworld is seeking a proactive and collaborative Manager to support the development, delivery, and learning of education projects and innovation initiatives.

This role will work closely with the Director of Programmes and the wider Projects team to support the design and coordination of pilot projects that test bold, locally driven ideas across Theirworld’s three core pillars: Best Start in Life, A Safe Place to Learn, and Skills for the Future.

The ideal candidate will bring experience in project management and delivery, innovation support, and strong coordination skills. They will work with diverse stakeholders, including community-based organisations, youth leaders, education NGOs, and policy makers to identify promising solutions, facilitate Theirworld’s accelerator programme, and gather insights to inform our broader strategy. The postholder will also contribute to knowledge sharing, event coordination, and organisational learning, helping ensure that new ideas are captured, tested, and amplified.

Main Responsibilities

Project Management

• Lead the planning and delivery of pilot innovative education projects, both internal and external, ensuring alignment with Theirworld’s strategic pillars and cross-cutting vital areas (gender, inclusion, climate, health & nutrition, peace & security).

• Coordinate project timelines, grant delivery, budgeting, reporting cycles, and partner check ins to ensure successful implementation.

• Support the team and local delivery partners with testing and pivoting through ongoing feedback mechanisms to strengthen impact and learning.

• Ensure project documentation, monitoring frameworks, and learning processes are maintained to inform potential scale.

Innovation Management

• Manage the day-to-day coordination and delivery of Theirworld’s Education Innovation Awards, including recruitment, onboarding, programming, and follow up with winning teams.

• Support the development and implementation of innovation focused interventions, tools, and methodologies across programme areas.

• Support in the coordination of internal innovation and contribute to the identification and advancement of high-potential concepts.

• Contribute to mentoring, capacity strengthening, and scale-readiness support for partners and youth-led initiatives.

Community Engagement and Collaboration

• Build and maintain strong working relationships with grassroots innovators, youth-led organisations, and education-focused non-profits.

• Ensure inclusive engagement practices, enabling meaningful participation of local communities, educators, and youth in programme design and delivery.

• Work collaboratively with other Theirworld teams (Campaigns, Communications, Advocacy, Research) to ensure cohesion and integration across programmes.

Learning and Knowledge Sharing

• Document insights, lessons learned, and emerging practices from pilots and projects

• Support the creation of learning reports, and briefs that contribute to Theirworld’s growing body of knowledge.

• Coordinate and support convenings, events, or workshops that engage internal and external stakeholders.

Cross-Team Contribution

• Actively participate in team-wide meetings, strategic planning, and internal initiatives to support programme delivery and organisational learning.

• Engage with our Development and Fundraising team to identify and support the cultivation of potential funders and supporters for the project pipeline 

• Provide flexible support to the Director of Programmes and project colleagues on cross-cutting tasks, event coordination, or strategic priorities as needed.

Experience, Skills and Character

• 3–5 years’ experience in project and innovation management, education, or international development.

• Experience supporting or delivering accelerator, innovation, or grant programmes (especially within the non-profit sector).

• Strong interest in education access, inclusion, and the role of innovation in system change.

• Excellent organisational, time management, and multitasking abilities.

• Good communication skills with strong written and verbal English skills.

• Collaborative team player, with experience working with diverse communities and youth networks.

• Curiosity and commitment to continuous learning, iteration, and experimentation.

• Familiarity with digital learning, edtech, or grassroots innovation is a plus.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Camden Sanctuary in Camden.

Sounds great, what will I be doing?

In this role, the postholder will take a strategic and leadership position in shaping and delivering mental health support services across the borough. Working closely with the Area Manager, Senior Management Team, and Regional Director, they will lead on the design and implementation of group activities, co-production projects, and effective referral pathways, ensuring services are user-led and focused on individuals' strengths, aspirations, and resilience. They will play a key role in strategic planning, policy development, and contributing to new business opportunities, while also promoting the organisation's aims and building strong relationships with local commissioners, stakeholders, and external agencies. A commitment to safeguarding, co-production, and empowering service users through mutual and reciprocal relationships will underpin their work, ensuring all service delivery aligns with the organisation's values, policies, and procedures.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will bring extensive experience in managing services for individuals with mental health and complex needs, including leading diverse and multi-disciplinary teams. They will be skilled in all aspects of staff management—recruitment, supervision, training, and performance—and have a strong track record of delivering both group and one-to-one recovery interventions. With solid experience in overseeing service performance, managing complex budgets, and submitting timely reports and data returns, they will be adept at maintaining high service standards. The candidate will also have experience supporting both service users and frontline staff, while delivering added value initiatives such as events, volunteer programmes, and student placements. Strong communication and partnership-building skills are essential, as is the ability to positively represent the organisation at external events and deliver presentations to commissioners and stakeholders. They will possess a thorough understanding of care planning processes and be proficient in using MS Office and case management systems, with the ability to assess and support staff in maintaining accurate data records. The role requires someone who can establish clear processes and guidelines, manage competing priorities effectively, and work dynamically under pressure.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

ABOUT LUMOS

Lumos is an international children’s charity founded in 2005 by the author J.K. Rowling to end the harmful practice of institutionalisation of children. Lumos’ mission is to fight for every child’s right to a family by transforming care systems around the world.  Our vision is for all children to grow up in safe and loving families. 

Despite clear evidence of the harms of institutionalisation, an estimated 5.4 million children worldwide continue to live in institutions. Separated from their families and communities, these children are deprived of the love, attention and opportunities they need to thrive. Our three-pronged approach is to prevent family separation, to protect children and to promote care reform. We’ve made important progress in closing harmful institutions and reuniting children with their families. And where children are unable to live with their birth families, we promote alternative family-based care, such as kinship care and quality foster care.  Thanks to our tireless efforts alongside many other champions of care reform, the harms of institutionalisation are now more widely understood. A global movement is underway and the UN, the EU and some large development agencies have joined individual countries in pledging to change how they care for vulnerable children.  We are committed to ensuring that global policy commitments are translated into local action, leading to sustainable change for vulnerable children.

JOB PURPOSE

The Communications Manager will play a pivotal role in telling Lumos’ story to the world, shaping messages that inspire action, connecting global audiences, and amplifying our mission to transform the lives of children. This role blends strategic thinking with creative storytelling to support Lumos’ global fundraising, programmatic, advocacy and organisational goals. 

Working closely with colleagues, key stakeholders, journalists and freelancers, the Communications Manager will craft top quality, engaging content across our channels, with a strong focus on editorial, media, and internal communications. They will lead the production and dissemination of global communications content and provide editorial guidance on key production projects to ensure every message is impactful, consistent, and aligned with Lumos’ values.

Applicants must have the right to work in the UK. Please note that feedback will only be provided to candidates who attend an interview.

If you require any reasonable adjustments during the recruitment process, please let us know so we can discuss your needs.

Please submit your application by the closing date of 9th September 2025.

About TimeGivers
TimeGivers is a young, dynamic and rapidly growing charity dedicated to empowering young people to make a positive impact in their communities. As an entrepreneurial organisation in our growth phase, we're building innovative programmes that connect children with meaningful volunteering opportunities, helping them develop empathy, leadership skills and a lifelong commitment to giving back. Our creative approach brings together young people and local organisations along with volunteers from the community and corporates, to create transformative community service experiences.

The Role
We're seeking a passionate and strategic Programme Manager to join our entrepreneurial team. This role is perfect for someone who thrives in a creative, fluid environment and is excited about building programmes from the ground up and developing meaningful relationships with a growing network of partner schools as we scale our impact. This is a London-based role, primarily working at the charity’s headquarters in West London.

Role starts from September 2025. 

What You'll Own

• Building relationships with existing school partners and identifying and onboarding new school partners
• Designing and leading innovative volunteering programmes
• Monitoring and collating impact from the charity’s programmes and refining the charity’s impact data collection
• Managing programme/ event budgets

Key Responsibilities

Programme Delivery

• Promoting the charity’s work with new school and community partners and onboarding new schools
• Preparing proposals and designing and organising volunteering programmes with partner schools.
• Leading the programme delivery across a range of activities, including trips, clubs, giving back days and one-off events an projects
• Recording event data on the charity’s CRM
• Ensuring the safety and compliance of all TimeGivers’ activities including conducting risk assessments and  ensuring adequate staffing levels

Monitoring, Evaluation and Learning

• Compiling termly/ end of year school impact reports
• Collating impact from all school partners
• Liaising with external impact consultants as required, refining the charity’s metrics, impact data and collection

Finance and Fundraising

• Preparation and ownership of event/programme budgets
• Issuing donation requests and receipts to the charity’s partners.
• Recording and monitoring expenditure for all programme activities, liaising with the charity’s finance team when required
• Liaising with the Fundraising team and assisting with programme related grant applications

Join Us if You Are

• Passionate about young people and connecting them with their communities 
• A natural relationship builder
• A creative thinker who loves developing new ideas and solutions
• Organised and practical and able to effectively lead teams in the delivery of programme activities
• Energised by creating meaningful experiences for and working with children
• Committed to safeguarding and child protection
• A flexible thinker and team player able to collaborate effectively across departments
• Passionate about creating exceptional volunteer experiences

Must-Have Qualities

• Strong safeguarding awareness and commitment
• Good communication and interpersonal skills with all age groups and stakeholders
• Experience coordinating events or programmes involving children
• Strong project management capabilities
• Comfortable with data analysis and impact measurement
• Digital-savvy with experience in standard office software
• Proactive problem-solver
• Demonstrated ability to build and maintain strong relationships

Bonus Points

• Experience working with children's charities
• Event management experience
• Safeguarding certification

What We Offer

• Opportunity to shape young people's volunteering experiences
• Chance to build programmes from the ground up in a growing organisation
• Real ownership and impact
• Supportive, mission-driven team culture
• Professional development opportunities
• Chance to work with diverse community partners
• Environment that welcomes and rewards creative thinking

Safeguarding
TimeGivers is committed to safeguarding and promoting the welfare of children. This post is subject to an enhanced DBS check and satisfactory references. All staff and volunteers are expected to share this commitment.

People Advice Manager
£28.38 per hour + holiday pay
Temporary - 6 months
Mostly remote with some travel to Watford

We're looking for an experienced and people-focused People Advice Manager to join a leading UK charity on a temporary basis for six months. This is a fantastic opportunity to lead a dedicated HR advice team, ensuring managers and staff receive high-quality, timely, and business-focused guidance.

You'll be managing a first-point-of-contact HR service, supporting the delivery of expert advice across a wide range of employee relations matters, and helping to drive continuous improvement in systems, processes, and people development.

Key responsibilities

• Lead, support, and develop a team of People Partners and People Advisers.

• Ensure the smooth day-to-day running of the HR advice service, meeting SLA targets and managing workloads effectively.

• Provide guidance on complex ER cases, including sickness, disciplinary, and grievance matters.

• Use your professional HR expertise to improve processes, develop knowledge, and enhance service delivery.

• Work collaboratively with People Directorate colleagues to review and implement policies and procedures.

• Build strong relationships with stakeholders, gathering feedback and implementing service improvements.

• Ensure compliance with GDPR and accuracy of HR data.

• Oversee case management systems to ensure up-to-date, clear, and accessible records.

About you

• CIPD-qualified with significant HR advisory and people management experience.

• Strong understanding of UK employment law and HR best practice.

• Skilled in building relationships, influencing, and coaching.

• Confident in analysing data to inform decisions and improve service.

• Experience in developing operational HR services, systems, and processes.

• A collaborative leader who motivates and develops their team.

The details

• Pay rate: £28.38 per hour + holiday pay.

• Contract: 6 months, temporary.

• Location: Mostly homebased with some travel to Watford

• Start date: ASAP.

This is an opportunity to make a real difference in an organisation committed to ensuring every child a