Relationship manager jobs in kings langley, hertfordshire
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Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UK’s largest charities?
If so, you could be the Service Desk Analyst we need!
About the role
As a Service Desk Analyst at British Heart Foundation (BHF), you’ll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.
With previous service desk experience you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that the knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.
With a high percentage of customers being in the Retail directorate, you’ll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.
Working arrangements
This is a fixed term contract covering an internal secondment.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately three days a week. Working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day).
The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.
The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
You'll have previous service desk experience, having working in the SD environment previously, and will have excellent customer service and communication skills, being used to working in a busy service desk team. You'll also have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience.
You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.
Good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).
With good knowledge of ticket and case management techniques, managing own queues and workload to meet Service Level Agreements, you’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation.
About us
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
BHF is also proud to be part of the Tech Talent Charter; We’re committed to greater inclusion and diversity in the tech workforce of the UK; one that better reflects the make-up of the population.
What can we offer you?
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential.
Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance
We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.
Interview process
First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams.
Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Registered Charity
More than 1000
Our vision is a world free from the fear of heart and circulatory diseases.
Thank you!
Operations and Purchasing Coordinator
Chain of Hope
London/Hybrid with 3 days a week in the office in W6 (Hammersmith)
Full time
Permanent
£28,000 - £32,000 per year based on experience
Benefits including 25 days annual leave per year plus bank holidays, pension, and free access to a gym on site
Are you a skilled administrator, highly organised, and a confident communicator looking for a fast-paced operational role in an international charity?
Charity People are delighted to be partnering with Chain of Hope, an international medical charity, to recruit an Operations and Purchasing Coordinator.
Chain of Hope provides treatment for children suffering from life threatening heart disease in developing countries and is also developing cardiac services overseas through training, building infrastructure and providing vital medical equipment.
The primary purpose of the Operations and Purchasing Coordinator is to support the Overseas Operations Department and Finance Department with the smooth running of international operational activity for Chain of Hope. The role is part of a small team who execute overseas medical operations with Medical Volunteers and Trustees.
Key responsibilities:
- Coordinate and manage medical equipment and disposables for overseas missions, including procurement, packing, maintenance, and database oversight.
- Liaise with medical volunteers, partner hospitals, suppliers, and internal teams to ensure timely delivery and availability of all medical supplies.
- Support financial and operational processes by overseeing purchase orders, invoices, supplier relationships, and contributing to budgeting and cost control.
- Represent Chain of Hope professionally, upholding values in external settings and contributing to broader organisational goals, including occasional travel in a support capacity.
To be successful in this role, you will have:
- A minimum of three years' experience working in a professional environment in a comparable role
- Experience working with a range of stakeholders including partners, suppliers and internal facing stakeholders including senior leadership and employees
- Excellent communication skills (written and verbal), numerical and analytical skills
- Excellent attention to detail and ability to work independently, efficiently, prioritising tasks, managing deadlines, and maintaining organisational standards
- Ability to work flexible hours and flexible approach to work with ability to adapt to different audiences
- Strong team working and interpersonal skills
- Strong skills in use of business tools such as Microsoft 365
- Proficiency in both written and spoken English
You may also have (desirable experience and knowledge) experience of working with medical equipment and medical supplier management, raising purchase orders, financial data management or accountancy software such as Sage, safeguarding and child protection policies and charity compliance procedures.
Chain of Hope are looking for an operations professional to help with administration of overseas missions, confident dealing with people, ordering equipment and overseeing procurement.
This is a full-time post. A degree of flexibility is expected, as there may be times when work takes you out of these hours.
If you are excited by this opportunity and would like to apply, we would be delighted to hear from you.
How to apply
Please share an up-to-date version of your CV via the link below. Jen D'Souza at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement.
The closing date is 9am on Wednesday 21 May with interviews due to take place end of w/c 19 May or w/c 26 May.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
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Thank you!
We currently have an opportunity for an Independent Domestic Violence Advocate to join the team in London. This role is full time working 37.5 hours per week and is a hybrid role working from home, our London Office and West Middlesex Hospital.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the Role:
You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside health professionals in a hospital environment, although we will consider applicants from other fields providing you are able to demonstrate your knowledge and understanding of domestic abuse.
This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office Victim Support, 3rd Floor, 5-7 Singer Street, London and in co-location at West Middlesex Hospital.
As a Hospital Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
- Be comfortable with running group training sessions and be willing and able to share your specialist knowledge with acute staff across the hospital.
- Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.
Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Do you have experience of delivering, producing or project managing theatre productions, music concerts, arts events and festivals? Have you previously supported students or young people in a performance-related environment?
We are looking for an Arts Production Coordinator, who will support the artsUCL Producer to expand student-led performance at the Bloomsbury Theatre and Studio, deliver the new artsUCL Fringe Festival, and foster a performance culture rooted in equality of opportunity, professional practice and inclusivity. They will work closely with student leaders to support all aspects of student-led performances, enable effective collaboration between a number of stakeholders and play a key role in the delivery of our flagship arts events and festivals.
This is an exciting role in a unique organisation. Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
Registered Charity
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
The client requests no contact from agencies or media sales.
Thank you!
Are you a leader who would like to make a real difference in faith-based peace and reconciliation?
Would you love a role that allows you to support people and faith communities to flourish as they navigate change, conflict, and differences well?
Then this exciting role might be for you…
Job Summary
Under its current 5-year strategy (2021 – 2025), ‘Choosing Peace in times of fear & division’, Place for Hope has successfully grown and diversified its partnerships, funding and volunteer team. This has enabled us to grow our reach and impact in equipping people and faith communities to be peacemakers working towards a more peaceful and reconciled world.
The new Director of Place for Hope will continue to develop Place for Hope as they work with Trustees, Staff and Volunteers to shape and finalise the next 5-year strategy that ensures Place for Hope is fit for purpose in a changing UK landscape for charities and faith communities. They will provide leadership and to be responsible for the overall management and administration of the charity within the strategic and accountability frameworks agreed by the Board of Trustees.
Previous experience essential to the role includes: values-based leadership; peace, conflict transformation and/or mediation; collaborating and communicating effectively with different Christian denominations and other faiths, excellent organisational and communication skills, and experience in income generation (including through building diverse partnerships).The ideal candidate would also have an interest in supporting faith communities to transform conflict, navigate change well and be able to support an internal CPD programme and culture of reflective practice.
This is an exciting time to join Place for Hope and play an important role in equipping individuals, faith and wider communities to be peacemakers in a world increasingly conflicted and divided.
Details
Salary Scale: £50,410 per annum (full time equivalent)
Hours per week: 35 hours per week
Status: Permanent (following 3-month Probation)
Location: Home based with frequent travel across the UK and with some flexibility for weekend/evening work
Closing Date for Applications: Thursday 5th June 2025 at 10am
Interviews: will be held across the week commencing Monday 16th June 2025
Start date: Start of August 2025 (ideally, open to discussion)
Organisation Profile
Place for Hope is a Scottish-registered Charity working across the UK, passionate about developing peacemakers in faith communities. We accompany people experiencing conflict and support, equip and train them to navigate change and conflict well and build strong, healthy relationships and communities. To deliver this purpose, we are privileged to have a highly trained, diverse, and multi-denominational team of volunteer Practitioners who have expertise in mediation, training, coaching and facilitation. The Practitioners are supported by our small, dedicated staff team.
Equal Opportunity Employer
Place for Hope has a genuine commitment to being a diverse and inclusive workplace. Place for Hope, as an independent Scottish-registered Charity (SCO45224), is an equal opportunity organisation and does not discriminate on the grounds of race, religion or belief, gender, disability, sexual orientation, or age.
Please note that this role is only open to candidates with an existing right to work in the UK. In accordance with the Equality Act of 2010 and due to the nature and context of the role there is also an ‘occupational requirement’ for the post holder to be of the Christian faith.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Senior Media and Communications Officer
Location: Hybrid (two days per week in our Camden office)
Salary: £26,707.20 - £28,860 per annum (pro-rata)
Hours: 30 (can be worked over 4 or 5 days)
Contract: permanent
Closing Date: 20 May 2025
Virtual Interview Date: 2 or 3 June 2025
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Senior Media and Communications Officer at Solace Women's Aid.
A London charity, we exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
This role sits within Solace’s Business Development directorate, which includes Partnerships and Public Affairs and Fundraising, as well as Communications.
About the Role
We are recruiting a Senior Media and Communications Officer to join us and play a pivotal role in promoting Solace’s services and campaigning work to external audiences via the media and social media. The post holder will also support with internal communications, and hold oversight of communications volunteers. This role will ensure domestic abuse survivors, decision makers, supporters and future supporters understand the life-saving services we offer, our hard-hitting campaigns, Solace’s impact on women’s lives and our contribution to bringing about lasting change.
In the year of our 50th anniversary, we are celebrating how much we’ve achieved, but also reflecting on the fact that there is so much more to be done. Join our passionate, committed team of women helping to bring about the day when everyone is able to live safe and independent lives which are
free from gender-based violence, abuse and exploitation.
About You
We are seeking a hard-working individual with a strong news sense, experience working in press/media offices and across social media. You will be creative while maintaining Solace style and tone, and able to work across a number of priorities at the same time. A team player, you will establish, develop and maintain relationships with journalists/producers, women with lived experience, volunteers, charity and corporate partners and Solace colleagues, up to and including the CEO.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
· Flexible working based on core hours of 10am-4pm
· Focus on learning and development (internal career progression and training)
· Generous holiday entitlement
· Employer pension contribution
· Family-friendly leave and enhanced maternity pay
· Access to Inclusion Networks
· Daily clinical debriefing
· Employee Assistance Programme providing free 24/7 support and advice
· Employee Benefits Platform offering staff discounts, benefits and savings
· Flow & Restore yoga classes
· Meditation sessions
· Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, skills, and experience align with each point within the following sections of the Job Profile Document:
· Values, Behaviours & Competencies
· Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, compassionate and resilient Specialist Behavioural Night Support Worker to join our Learning Disabilities service in Hertfordshire.
£21,606.00 per annum, working 30 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Waking Night Behavioural Specialist Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
Hemel Hempstead Supported Living Service will be a new home for one customer with learning disabilities and Autism, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person.
10 hour night shifts.
Experience is essential.
What you'll do:
Building a supportive, trusting relationship with the customer and creating a positive atmosphere;
Supporting the customer in their preferred night time routine, including personal care and promoting good sleep hygiene;
Supporting the customer to undertake activities in line with their preferences;
Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed;
Using positive behavioural support and Autism-specific approaches to manage any distress during night time hours;
Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities;
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals;
Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking';
For the full list, please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
Desirable:
- Driving Licence
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.