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Do you have the ambition to make a meaningful impact on the lives of autistic children and young people?

At St. John's, we've been making a positive difference in the lives of children and young people for nearly 140 years. We are now looking for an incredible Residential Support Worker to help us continue making that difference!

As a Residential Support Worker, you will work under the supervision and guidance of the Care Management Team, Senior Residential Support Workers, and Therapy Teams. You will support learners in all residential houses and the community, assisting with social and academic activities.

Our aim is to ensure all learners have equal opportunities to develop their independence and social skills, preparing them for adult life.

What will you be doing?

• Supporting learners with self-care and independence skills such as eating, drinking, washing, bathing, using the toilet, managing incontinence, dressing, mobility, and medication administration.
   
• Ensuring learners' care files are kept up to date and accurate.
   
• At the start of each shift, reviewing communication and log books, and liaising with staff at handover to ensure learners' needs are well documented and addressed.
   
• Establish supportive relationships with learners and encourage the development of stable relationships.
   
• Promote the emotional health and self-esteem of learners and support them through changes in their living situation and personal circumstances.

In return, we offer a fantastic working environment, generous holidays, career development opportunities, and more!

Please note that sponsorship for this role is not available at this time.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Documents

• Residential Support Worker - Day St J (002) - 2024.pdf (452.44 KB)

Could you be the next enthusiastic team-player to join our award winning care home?

We are looking for caring, reliable and flexible Relief Care Workers to build on our team of experienced support staff providing care to older adults and older adults with dementia living in a residential care home in Carlisle.

The Laurels has been recognised as being one of the 20 top rated Care Homes in the region based on published reviews from residents and their family and friends

Our Carlisle service focuses on promoting independence, maintaining dignity, encouraging inclusion and supporting general health and wellbeing in a positive manner. You must be a warm, caring and trustworthy individual who is committed to the welfare of others.

Relief Support Worker Duties:

– Providing support on an emotional and practical level with personal care needs, household tasks, medication, diet and nutrition and healthy living

– Encouraging residents to engage with social activities both within and outside the home

– Develop and sustain warm and trusting relationships with service users

– Carry out general administrative duties and housing management tasks

This is a Relief Support Worker position which enables you to pick up shifts at a time that suits you, which is ideal for fitting around personal commitments, study or caring responsibilities. The flexible shift pattern includes evenings, weekends and sleep-ins.

Due to the range and abilities of our residents you will need a minimum of twelve months prior experience of supporting older adults with dementia. Our Carlisle service is on a main public transport route and is easily accessible.

As a Creative Support Bank Staff member you will have access to our free app which allows you to pick up shifts in any area of the country and provides information on the service and shifts, including directions. You will be paid weekly.

Our client, an independent mission-driven charity, is seeking a Senior Operations and Governance Officer to provide essential support across corporate governance and organisational planning functions. This role is central to ensuring that leadership and strategic processes run efficiently, effectively, and in alignment with good governance practices.

This opportunity is ideal for someone who thrives on coordination, is highly organised, and has a solid understanding of Board support, minute-taking and cross-team collaboration.

Key responsibilities include:

• Coordinating the full cycle of Trustee and Committee meetings, including scheduling, agenda planning, and paper distribution
• Taking high-quality and accurate minutes and tracking actions to ensure follow-up
• Supporting governance and compliance processes, including maintaining the risk register and statutory records
• Contributing to the planning, monitoring, and reporting of strategic and project delivery across the organisation
• Supporting ad hoc projects and events, including staff conferences and trustee engagement activities
• Acting as a point of contact for trustee-related queries and supporting induction and development processes

 
We are looking for someone with:

• Significant experience supporting board and committee governance
• Proven ability to take and manage high-quality minutes and meeting outputs
• Experience working with stakeholders at all levels, including senior leadership and trustees
• Excellent organisation, attention to detail, and ability to manage multiple priorities
• Strong communication skills and confidence using Microsoft Office and CRM tools (such as Salesforce)
• A collaborative, adaptable approach and a commitment to inclusive working practices

This role offers the opportunity to join a committed and supportive team, helping to shape and support the delivery of the organisation’s mission.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About the Role

Are you passionate about helping others achieve their career goals? We are developing our services, and seeking a dedicated and dynamic Employability Specialist to join our Refugee and Migrant Services team. You will work engage with a caseload of Resettled Refugees supporting individuals in overcoming barriers to employment and learning. You will play a key role in empowering clients with the skills, confidence, and tools they need to secure sustainable work or training opportunities.

Note: Due to the requirements of the job to undertake home visits, the successful applicant will hold a full UK Driving Licence, and have access to a car to use for work purposes.

Key Responsibilities

• Conducting employment advice sessions.

• Support clients with CV writing, job applications, interview preparation, and career planning.

• Build strong relationships with local employers, training providers, and referral partners.

• Track client progress and outcomes, maintaining accurate and confidential records.

• Contribute to the development of innovative employability programmes and resources.

About You

• Proven experience in employability, careers advice, coaching, or a related field.
• Strong interpersonal and communication skills with a client-focused approach.
• Ability to motivate and inspire individuals from diverse backgrounds.
• Knowledge of the local labour market and employment support services.
• A relevant qualification (e.g., IAG Level 3 or above) is desirable but not essential.

Why Join Us?

• Make a real difference in people’s lives.
• Be part of a supportive and passionate team.
• Opportunities for professional development and career progression.
• Flexible working arrangements and a positive work-life balance

Our team say; "KAP is an amazing place to work, and management are really supportive.  I appreciate being able to work flexibly and being trusted to do my job correctly, and the other team members are all lovely."

Come join us!

Why work for us?

The Fundraising Department is starting the delivery of a five-year strategy that is heavily reliant on high-quality data to drive decision-making and maximise impact.

As Senior Data Executive, your work will be vital to implementing and delivering this strategy. You will play a key role in ensuring we make informed decisions about our marketing activities and are able to deliver sector-leading, insight-driven communications to our supporters.

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The successful candidate will be an experienced data professional with advanced SQL and Excel skills, capable of managing complex queries and large datasets. A strong track record of problem solving and improving data processes is a must. They will have an analytical approach to data, excellent attention to detail, and the ability to communicate technical information clearly to non-technical audiences.

About the role

As Senior Data Executive, you will work closely with the rest of the Data Team to ensure the Fundraising and Communications Department has access to high-quality data, delivered in a timely manner to support effective marketing campaigns. This includes working within Raiser’s Edge NXT to deliver data selections and imports, maintaining data quality and ensuring the CRM is accurate, reliable, and fit for purpose. You will also manage relationships with key suppliers and drive continuous improvement of data processes.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (Bridger check)

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to HR.

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK

Closing date: Sunday 7 September

Interview date: Thursday 18th September

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

An exciting opportunity to be part of a LGBT+ support service.The successful candidate will provide effective person-centred support to LGBT+ people living in Causeway’s specialist LGBT+ supported housing.Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.Support LGBT+ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these. Contribute to risk assessment and safeguarding plans. Ensure clients settle into their accommodation and become familiar with the local area. Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements. Contribute to client involvement within the LGBT+ supported housing service. Be aware of trauma informed working, particularly with regard to trauma experienced by LGBT+ people. Ensure clients are linked into appropriate support services and sustain engagement with services. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

Venn Group are delighted to be partnered with a leading sustainability charity, committed to raising standards and driving positive change within the hospitality sector. We are seeking a proactive and motivated Fundraising Officer to play a key role in growing income streams and building strong supporter relationships.

Key responsibilities of the role:

• Implement approved sales and fundraising strategies and workplans
• Translate targets into outreach schedules, campaigns, and account plans
• Monitor market trends and provide feedback for strategy refinement
• Ensure alignment with brand, impact frameworks, and ethical standards
• Build and manage a qualified pipeline across all key funder segments
• Execute full business development cycle
• Deliver offerings (e.g. memberships, consulting, events) with consistent value
• Lead compliant bid submissions and tenders
• Develop tailored proposals, decks, and budgets using templates
• Communicate case for support with clear outcomes and partner benefits
• Collaborate with programme leads on offer packaging and pricing
• Manage onboarding, delivery, reporting, and recognition processes.
• Ensure timely and accurate grant and sponsorship reporting
• Maintain revenue forecasts and update pipeline dashboards
• Work with Finance on contracts, invoicing, and audits
• Apply pricing and margin guidelines; ensure compliance.
• Follow fundraising, data privacy, and ethics policies.
• Provide content for marketing and lead-generation campaigns
• Help build internal capacity on donor relations and pipeline hygiene
• Integrate KPIs and impact narratives into pitches and proposals
• Keep CRM data accurate and meet activity SLAs
• Track and improve conversion rates and pipeline performance
• Share market feedback to refine strategies and offerings

Ideal candidate profile:

• Strong proposal writing, pitching and negotiation skills
• Demonstrated success executing sales and/or fundraising plans with measurable revenue delivery
• Experience delivering defined sponsorships, partnerships, or commercial offers tied to programmes/services
• Charity / Hospitality sector experience

Agency reference number: J90493

Location: Central London

Duration: 6 months temp – permanent

Pay rate: £18 - £20 per hour

Working hours: 35 hours per week

Working pattern: Hybrid (2/3 days per week on-site)

This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

We have an exciting opportunity for a Senior Support Worker to join our team in Coppull, Chorley. We are looking for a motivated and experienced individual to work within our supported living service for adults with learning disabilities, physical needs, and support needs. Your role will involve providing consistent, positive support, helping each person achieve independence and outcome-focused goals within their own person-centred plan.

As a Senior Support Worker, your duties will include ensuring that all service users receive high-quality, individualised, person-centred support, providing mentorship, support, and guidance to the staff team, developing warm and trusting relationships with service users, and encouraging them to express their needs, views, and concerns. You will also support the management of service delivery, effectively meeting the needs of the service users. Flexibility is essential, as the role may require working evenings and weekends.

Join us in making a meaningful difference in the lives of adults with learning disabilities and support needs, being part of a team dedicated to providing high-quality, person-centred care.

Vacancy Reference Number: 86542

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

Ref: VES-251

Are you a proactive, organised and empathetic individual with a proven track record of working with children, young people, and/or vulnerable adults, delivering effective interventions that have resulted in positive outcomes?  Looking for a highly rewarding new career opportunity?

If so, St Giles is looking for a Specialist Caseworker to utilise their expertise and secure positive outcomes and ensure the safety of young Londoners, reducing risk, advocating their perspective to other professionals and equipping them to take their next step on a path away from harm and towards fulfilling their potential.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will be responsible for providing young person-centred holistic support aligned with St Giles' service delivery model and conducting robust risk and strengths-based needs assessments, prioritising safeguarding and ensuring appropriate interventions and escalation of risks.  Working closely and collaboratively with other members of the VESS team, you will also be expected to develop and maintain strong relationships with key stakeholders, plus make appropriate onward referrals and signposting to support services and positive activities, advocating for young people's access to entitled services where necessary.

We will rely on you to accurately record all aspects of work, including action plans, outcomes, and session data, while also efficiently closing cases, identifying appropriate referral routes for ongoing support and crisis management and acting in strict accordance with safeguarding legislation and guidance.

What we are looking for

• Experience independently addressing safeguarding issues with children, young people, and adults at risk of violence or exploitation
• Skilled in conducting thorough risk assessments and identifying the needs of young people at risk of significant harm
• Proven ability to work effectively as part of a multi-agency team
• Comprehensive understanding of the complex issues facing young people
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A professional, collaborative and flexible approach to your work

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment

If you have any queries, or require further support, please visit our website. 

Closing date: 11pm on 31st August 2025 Interview date: 8th September 2025       

Prospectus is delighted to be working with our client as they look to appoint a Place Lead to their Team. The organisation transforms post-industrial towns by finding and bringing together civic entrepreneurs and creating the ecosystem they need to thrive. This is a permanent position and will be offered on a 4 day working week (compressed hours) basis. Whilst the position is remote, there will be an expectation to frequently travel to areas such as Wrexham and Rochdale, and also attend meetings in London.
 
In every town, brilliant people are working to make things better. They spot what’s needed, bring others with them, and start creating change. But too often, they’re doing it in spite of the system, not because of it. Short-term funding kills momentum. Distant rules block action. And the people who live there rarely get to decide what happens next.
 
The charity exists to change that. We help local people take control of their town’s future, together. We support a shared vision, connect energy and ideas, and help long-term funding flow to what matters most, as decided by the people who live there.
 
We’re looking for a grounded, ambitious and deeply relational person to take forward the organnisation's work in Wrexham, Rochdale and potentially other areas. This role will help shape bold, community-driven change in towns full of energy, ideas and potential. You will oversee all aspects of their work in these areas, developing and delivering an ambitious, community-rooted strategy that brings local people together behind a vision for their areas.
 
The role calls for someone who is detail oriented but can see the bigger picture. Someone warm, personal and engaging, who sees opportunity and harnesses it. The successful candidate will have a strong track record of developing and delivering strategies in community-led or place-based settings. You will be skilled in planning and project management, have excellent relationship building experience and be comfortable working within, and navigating, ambiguity. Finally, you will need the ability to drive, with access to your own vehicle, to travel independently across the country.

If you’re based in or around Manchester and Liverpool (where travel to Wrexham and Rochdale is convenient), this could be the perfect opportunity help galvanise and drive real change for local people.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

To register interest in this position, please apply with your CV only. If your profile is suitable for the role, you will be provided with full details of the position and invited for an initial conversation.

Following this conversation, you will be provided the details needed to put together a full application. For the best possible candidate experience, we recommend you express your interest as early as possible.

Interviews: Early September

We are looking for confident Relief Support Workers to provide person centred support to service users within our Billingham services who have a learning disability and complex needs so that they can experience a wide range of opportunities for personal development.

As a Relief Support Worker, you will provide respectful personal care and support in various daily tasks, including cooking, cleaning, housework, and other life skills. Your role will also involve assisting service users in accessing social and leisure activities, developing warm and trusting relationships with them, and performing general administrative duties, housing management tasks, and medication distribution.

You’ll need to have skills in positive communication and engagement, demonstrating unconditional positive regard for the people we support. Confidence to work within a positive behavior support framework, accept responsibility, and develop as a skilled practitioner is essential. You must be able to follow agreed guidelines and work positively within a consistent, mutually supportive team ethos.

Preferably, you should be a car driver, as there may be opportunities to drive service users’ cars to participate in community activities in Billingham.

This position is perfect for fitting around personal commitments, study, or caring responsibilities. Previous employed care experience of at least twelve months is essential for this role.

As a Creative Support Bank Staff member you will have access to our free app which allows you to pick up shifts in any area of the country and provides information on the service and shifts, including directions. You will be paid weekly.

Vacancy Reference Number: 86550

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

Hounds for Heroes is at a defining moment in the eveolution of the organisaation. We are seeking a strategic leader who can bring clarity of thought and a fresh perspective to explore a range of strtaegic options to ensure we are positioned for a sustainable poistive future.

Hounds for Heroes is a national charity, based near Petersfield, Hampshire, which provides specially trained assistance dogs to people who have served or are serving in either HM Armed Forces or the Emergency Services,and who have become physically disabled through illness or injury. Their disability does not need to be related to their time in service. The Charity aims to provide help and practical support leading to an enhanced quality of life – more details can be found on our website

The Charity has grown steadily since its foundation in 2010 and we are at a defining moment in our organisation’s evolution — an inflection point where our track record of impact meets a future of untapped opportunity. The Board is actively exploring a range of strategic options to ensure we are positioned for sustainable growth and lasting change.

We are seeking a visionary, strategic leader who can bring clarity of thought, fresh perspective, and the ability to guide an organisation through change. You will work closely with our Board, and leadership team to help shape and deliver the strategy that will take us into our next chapter.

Success in this role will require:

• Proven ability to think strategically and navigate complex decision-making.
• Skill in building strong relationships and aligning diverse stakeholders behind a shared vision.
• The leadership presence to both honour the organisation’s founding spirit and adapt it for future needs.
• Strong operational management to ensure the Charity has the organisational structure, capabilities and processes to meet key objectives

This is a rare opportunity to lead a much-loved charity at a moment of real possibility, helping to define its direction and set it on a path to greater reach, resilience, and impact.

For further information on the role please refer to the detailed job description attached.

The role is predominantly workplace based although some flexibility/hybrid working is acceptable, therefore being within a reasonable commuting distance to the Charity’s HQ near Petersfield, Hampshire would be an advantage

Closing date: Friday 12th September

Role Overview:
Are you a skilled marketing and communications professional looking for a short-term contract where you can make an immediate impact? Our client, a well-established membership organisation, is seeking a Senior Marketing & Communications Officer to join their team on a 3-month contract.

In this pivotal role, you’ll be responsible for shaping and delivering high-quality marketing and communications activity that supports member engagement, enhances brand visibility, and drives awareness of the organisation’s work.

Key Responsibilities:

• Develop and implement engaging marketing and communications campaigns across digital and print channels.
• Create compelling content for newsletters, websites, social media, and member communications.
• Manage relationships with internal stakeholders and external suppliers to ensure projects are delivered on time and to a high standard.
• Monitor and evaluate campaign performance, providing insights and recommendations for improvement.
• Support the wider team with strategic projects, events, and initiatives to maximise member value.

Person Specification:

• Proven experience in a marketing and communications role, ideally within a membership body, not-for-profit, or similar environment.
• Excellent copywriting and content creation skills, with a flair for tailoring messaging to different audiences.
• Strong knowledge of digital marketing, including social media management and analytics.
• Confident working independently as well as collaboratively in a fast-paced setting.
• Available to start at short notice and able to commit for the full contract term.

What’s on Offer:

• A flexible working pattern with just 2 days per week in Central London.
• A day rate of £138.34 per-day + £17.22 daily holiday for the successful candidate.
• An opportunity to work with a fantastic organisation.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Temporary Supporter Care Officer - £14.20/hour - Bristol/Hybrid

Contract: Temporary, full-time (35 hours/week)
Rate: £14.20/hour + holiday pay
Location:  Bristol - hybrid (2 days/week in the Bristol hub)
Start date:  ASAP

Our charity-sector client is looking for a Supporter Care Officer to join their Fundraising and Supporter Engagement team on a temporary basis. This is a fantastic opportunity to make a positive impact by providing excellent supporter care, ensuring donors, customers, and partners receive a first-class experience.

The role
You'll be the friendly, helpful first point of contact for supporters - answering enquiries by phone, email, and social media, thanking donors, and handling orders through the charity's e-commerce shop. You'll also keep the fundraising database accurate and up to date, process donations, and work closely with colleagues to deliver outstanding stewardship.

Key responsibilities:

• Respond promptly to supporter enquiries across multiple channels

• Update and maintain the supporter database (Donorflex) with accurate contact and donation details

• Process and reconcile donations, ensuring prompt banking and thanking of donors

• Provide first-line support for legacy and in-memory gifts

• Support e-commerce customers with orders and enquiries

• Handle complaints professionally and in line with procedures

• Collaborate with fundraising teams on projects, ensuring excellent customer service

• Monitor compliance with fundraising regulations and data protection legislation

We're looking for someone with:

• Experience in a customer service role, handling enquiries via phone, email, and digital channels

• Strong written and verbal communication skills

• Excellent IT literacy, including Microsoft Word, Excel, and Outlook

• Experience with CRM systems

• Understanding of GDPR and fundraising regulations (or willingness to learn)

• Ability to work independently and plan effectively

• A commitment to delivering high-quality supporter care

If you're passionate about great customer service and supporting a charity's mission, we'd love to hear from you. Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Co