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142

Research And Policy Officer Jobs in City Of London, England

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Closing in 4 days
Girls Not Brides: The Global Partnership to End Child Marriage, EC3A, London (Hybrid)
£70,560 per year
Posted 1 week ago
VERTIC, London (Hybrid)
£55,000 - £65,000 per year
VERTIC is looking to appoint a Head of Finance. The role involves managing the organisation’s finances and administration.
Posted 1 day ago Quick Apply
Rank Prize, Remote
£27,000 - £29,000 (£21,600 - £23,200 per year for 4 days a week) plus £1,200 working from home allowance per year
If you possess exceptional organisational abilities and have a proven track record in delivering successful events, this role is for you
Posted 1 week ago Quick Apply
Closing in 5 days
London's Air Ambulance Charity, London (Hybrid)
£42,000 per year + benefits
Do you want to contribute to saving lives? Can you take our online presence to the next level?
Posted 1 day ago
Closing in 6 days
Lewisham Refugee and Migrant Network, Lewisham (Hybrid)
£41,200 (pro-rata) per year
Could you lead our fundraising strategy, helping us support asylum seekers, refugees and migrants in South East London?
Posted 6 days ago Quick Apply
Closing in 7 days
LMK - Let Me Know, Remote
£30,000 p.a. (pro-rated)
Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that.
Posted 2 days ago
Closing in 4 days
Royal United Services Institute for Defence and Security Studies, London (Hybrid)
£30,000 - £35,000 per year
Posted 3 weeks ago
Commonwealth Pharmacists Association, Remote
£50,000 - £55,000 per year
Posted 1 week ago Quick Apply
Data Orchard CIC, Remote
£28,000 (£16,800 pro rata)
Could you support Data Orchard CIC to operate (even more) smoothly?
Posted 4 days ago
Closing in 4 days
For Baby’s Sake, Remote
£75,000 per year
For Baby’s Sake is seeking a Director of Finance and Business Development to join their leadership team during a crucial period of growth.
Posted 1 week ago
School and Public Health Nurses Association (SAPHNA), Remote
£33,000 - £35,000 per year (pro rota)
Posted 1 week ago Quick Apply
Black Equity Organisation, City of London (Hybrid)
£48,000 - £50,000 per year
An inspiring opportunity for a experienced equality & discrimination lawyer to work pro actively to use the law as a tool for change.
Posted 5 days ago
Page 7 of 10
CR4, Mitcham (Hybrid)
£25,642.50 FTE (pro rata for part-time)
Full-time or part-time (Full- and part-time positions )
Permanent
Job description

Hours: Full- and part-time positions (part-time: Mon – Weds, 22.5 hours per week; full-time: 37.5 hours per week)

Contract: Permanent

Location: Hybrid – CAML Offices/ home working, minimum of 3 office days a week

Salary (pro rata for part-time): £25,642.50 FTE

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Thursday 27th June 2024

Citizens Advice Merton and Lambeth is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Citizens Advice Merton and Lambeth is looking to recruit Adviceline Support Officers (full- and part-time) to join our team. If you are passionate about supporting individuals in need, have excellent communication skills and are interested in joining a dedicated professional team we would love to hear from you. 

As an Adviceline Support Officer you will:

• Use your skills and experience to help others in need by phone and online

• Be the first point of contact for clients contacting our Adviceline

• Receive comprehensive induction and ongoing training

• Work closely with wider team members and other charity services

• Be a member of our friendly and supportive charity team

On successful completion of office based probation, this role will be a minimum of 3 office days a week. When office based the Adviceline team works from our Mitcham office, but you could also be asked to work from our Kennington or Morden Offices.

Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.  

Main duties and responsibilities

  • Support clients contacting Adviceline for information, support and advice

  • Support clients on the phone and online using sensitive listening, supportive and questioning skills.

  • Identify key information about the problem including time limits, key dates and any requirement for urgent advice or action (using Citizens Advice information, scripts and other diagnostic tools, as appropriate).

  • Using information resources, tools and knowledge of local and national advice support services, identify and agree the appropriate next step, taking into consideration the client’s ability to self-help, the complexity of the problem, the potential consequences and local resources.

  • Refer clients appropriately (both internally and externally) in accordance with clients’ needs, following agreed protocols.

  • Provide excellent customer care and support to anyone who calls, dealing professionally and empathetically with challenging, emotional or distressed customers

  • Use IT and client management systems effectively to book appointments, send information, make referrals and record actions. 

  • Work with the  wider charity team and other organisations to ensure clients are supported with related advice issues

  • Ensure all work is fully compliant with our policies and procedures

  • Assist and contribute to charity’s communications, research and campaigns work

  • Professionally represent Citizens Advice Merton and Lambeth

  • Other duties as requested by your team manager or senior managers

Professional Development

  • The successful applicant will receive comprehensive induction to the charity and our work.  We support team members in their professional development to ensure we’re up to date with latest national policy and legislative changes, charity policies and procedures, and undertake appropriate training as agreed with your line manager.

Person Specification

  • Experience of working with the public either via phone, online or face-to-face (essential)

  • Excellent communication skills (essential)

  • IT competency and experience (essential)

  • Experience of working within a staff and volunteer team (desirable)

  • Experience or understanding of advice issues (desirable)

  • Knowledge of client management systems or Casebook (desirable)

  • Experience of using and navigating recognised support websites (desirable)

  • Ability and willingness to work as a member of wider charity team

  • Understanding of, and commitment to, the aims and principles of the Citizens Advice service and our equality and diversity policies.

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job description and find out how to apply. 

The deadline for applications is 6pm, Thursday, 27th June 2024. Shortlisted applicants will be invited to an interview on either Thursday 4th or Friday 5th July 2024

If you do not hear from us, we are afraid that your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Posted by
Citizens Advice Merton and Lambeth View profile Company size Size: 21 - 50
Posted on: 03 June 2024
Closing date: 27 June 2024 at 18:00
Tags: Advice, Information

The client requests no contact from agencies or media sales.