Research jobs in london, greater london
Job Title: Design and Brand Manager
Details of the role:
Working pattern: Monday – Friday. There will be an expectation that the postholder will be primarily office based, spending at least 80% of their time in the office.
Salary: From £54,370 with benefits, subject to skills and experience
Contract term: This is a full time fixed term 12 month contract on Crick terms and conditions
Application closing date: 8th of October at 11.55pm
About us…
The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.
The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.
About the role
This is your chance to make your mark as Design and Brand Manager at the Francis Crick Institute one of the world’s most iconic biomedical research centres, home to over 1,500 leading scientists and a large public gallery space with a rolling programme of exhibitions and events.
For 12 months, you’ll be the creative heartbeat of our Digital and Creative team, setting the standard for design excellence across everything from public exhibitions and scientific reports to internal signage and branded campaigns.
This is a dynamic, hands-on role that sits at the creative core of the Crick’s communications. You’ll collaborate closely with our marketing team to shape visual identities for flagship exhibitions and events, lead design projects for branded materials like brochures and reports, and create impactful internal signage and communications.
Central to the role is refreshing and rolling out our brand identity, ensuring it remains bold, relevant, and consistent across all touchpoints. You’ll manage our in-house studio, oversee science illustration and printing services, and build a trusted network of freelancers and agencies to expand our creative capacity. With a deep understanding of how to tailor design for diverse audiences, from scientific peers to the public, you’ll be the go-to expert for visual strategy and execution across the Crick.
The role is ideal for someone with a strong background in design and brand, with a creative flare and is able to identify and seize upon strategic opportunities. It would suit an experienced middleweight designer, ready to step up to a more senior role, or a senior designer looking to take on a new challenge.
What you will be doing
As a Design and Brand Manager at the Crick, you will:
-
Produce on-brand, accessible and high-quality design and creative materials which meet the needs of the Crick’s varied audiences.
-
Manage the Crick’s visual brand identity – including rolling out our newly refreshed brand identity – ensuring it stays fresh, relevant and consistent.
-
Develop and implement internal processes for teams across the Crick.
-
Manage design projects from concept to completion.
-
Oversee the work of agencies and freelancers who are producing design and creative assets, from initial briefing to obtaining final sign-off.
-
Produce and maintain a contact base of agencies and suppliers who can produce high-quality design work in accordance with our brand guidelines
-
Be the Crick’s go-to for best practice in creativity and design, advising teams across the Crick with their creative output.
-
Horizon scan for latest updates and innovations in design tools and practice in order to formulate and incorporate best-practice into our processes and templates.
-
Continually evaluate our design and creative output, seeking out, absorbing and incorporating feedback into our outputs and processes.
About you
You will have:
-
Demonstrable experience at middleweight or senior designer level – in-house, freelance or agency;*
-
Strong understanding of design and brand principles – typography, colour, layout etc.
-
A portfolio of original, engaging and creative ideas developed within a professional environment for successful brand design projects across various media that demonstrate an eye for detail, creativity and experience of art direction;*
-
Demonstrable experience of managing, championing and maintaining a consistent brand identity within a professional environment;*
-
Excellent organisational skills with the ability to work on multiple projects simultaneously;
-
Experience of managing creative production workflows and sign-off processes;
-
Expert skills in Adobe InDesign, Photoshop and Illustrator;*
-
Strong skills in Adobe Premiere Pro;
-
Strong sense of aesthetics and ability to think creatively;
-
An understanding of how scientific research is disseminated through conferences, papers etc.; (Desirable)
-
Ability to create animation and motion design using Adobe After Effects; (Desirable)
-
Knowledge and experience of design thinking, project management and agile project methodologies; (Desirable)
*Essential Criteria
About Working at the Crick
Our values
Everyone who works at the Crick has a valuable role to play in advancing the Crick’s mission and shaping our culture!
-
We are bold. We make space for creative, dynamic and imaginative ideas and approaches. We’re not afraid to do things differently.
-
We are open. We’re highly collaborative and interactive, and make sure our activities are visible to the outside world.
-
We are collegial. We show respect for one another, work cooperatively and support the wider community.
At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply.
What will you receive?
At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development:
-
Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
-
Pension Scheme: Defined contribution pension with employer contributions of up to 16%.
-
Health & Well-being:
-
24/7 GP consultation services.
-
Occupational health services and mental health support programs.
-
Eye care vouchers and discounted healthcare plans.
-
Work-Life Balance:
-
Back-up care for dependents.
-
Childcare support allowance.
-
Annual leave purchase options.
-
Crick Networks offering diverse groups’ support, community and inclusive social events.
-
Perks:
-
Discounted gym memberships, bike-to-work scheme, and shopping discounts.
-
Subsidised on-site restaurant and social spaces for team interaction.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed.
We reserve the right to withdraw this advert at any given time due to the number of applications received.
The Francis Crick Institute is an independent charity, established to be a UK flagship for discovery research in biomedicine.





The client requests no contact from agencies or media sales.
Senior Prospect Development and Insight Manager
Contract Type: Permanent
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London Office (1 day a week in office)
Salary: £52,500 - £57,500
Are you an experienced prospect research and development professional, with a passion for insight-led fundraising? We’re looking for a unique individual who can inspire curiosity, forge collaboration, and spearhead prospect research and development across high value fundraising – helping to drive growth of Corporate Partnerships and Philanthropy income at Macmillan.
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer – and we’re committed to driving a revolution in cancer care for the future.
We reach millions of people every year, from our Macmillan nurses supporting people with cancer across the UK today, to our work on pioneering innovations that are revolutionising diagnosis and treatment for the future. With your help, we’ll transform cancer care for good.
About the team
This role offers an exciting opportunity to join our ambitious High Value Stewardship & Operations team, part of the newly formed Partnerships Directorate, which is dedicated to building impactful, long-term relationships with philanthropists, corporate partners, and healthcare leaders.
You’ll play a pivotal role in bringing high value supporters into the heart of Macmillan, unlocking significant support to help tackle some of the most complex challenges facing people living with cancer, and the wider cancer care system.
This is a unique opportunity to shape the future of Corporate Partnerships and Philanthropy at one of the UK’s most loved charities. You’ll be part of a dynamic, inclusive and ambitious team, working to deliver real impact for people living with cancer.
About the role
As Senior Prospect Development and Insight Manager, you’ll lead the charge in identifying and qualifying high value prospects, overseeing rigorous due diligence, working with fundraisers to develop opportunities through the pipeline, and embedding a culture of collaborative, compliant, and insight-led fundraising across the division.
This is a unique opportunity to influence fundraising strategy and drive growth of Corporate Partnerships and Philanthropy income at Macmillan, equipping fundraisers with the intelligence and tools they need to deliver an exceptional experience for high value donors.
Key responsibilities:
- Lead the prospect development and insight function across Corporate Partnerships and Philanthropy
- Develop and implement a high value prospecting strategy to build a robust pipeline of qualified prospects
- Deliver high-quality research profiles and guide fundraisers in their own research
- Oversee due diligence processes, ensuring ethical and compliant fundraising
- Collaborate with fundraisers and leaders to monitor pipeline health and drive performance
- Foster a culture of curiosity, collaboration, and insight-sharing across the division
- Provide strategic analysis on fundraising performance, trends, and market intelligence
- Work with internal teams to ensure compliance with GDPR, the Data Protection Act, and ICO guidance
- Line manage and develop a high-performing team, driving an inclusive work culture
- Champion best practice in prospect development and insight-led fundraising
About you
The successful candidate will demonstrate the following skills and experience:
- Expertise in prospect research, network mapping, and gift capacity analysis
- Leadership skills, with line management experience (desired) and the ability to influence and deliver through others
- Excellent interpersonal and influencing skills, with the ability to engage senior stakeholders
- Excellent written and verbal communication skills
- Excellent research and analytical skills, with the ability to manipulate data to extract insights
- Knowledge of the current corporate and philanthropy fundraising landscape in the UK and globally
- Experience of using relational databases (ideally Raiser’s Edge)
- Understanding of GDPR and data protection compliance for prospect research
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Tuesday 30th September
Interview dates: Virtual Interviews will be held week commencing 6th October and 13th October (exact dates TBC)
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be at your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
-
Do you want to do work that really matters? Help us end avoidable blindness.
-
Part-time, 6 month fixed-term contract Role based in London (Flexible work from home arrangements available).
-
Closing Date: Monday, 29th September 2025.
ABOUT THE FRED HOLLOWS FOUNDATION
The Fred Hollows Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation is known around the world as an organisation that works with purpose and determination. With a reputation for excellence, we are well known for making change happen.
The Foundation has grown to work in more than 25+ countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health.
THE OPPORTUNITY
The Major Gifts Coordinator is accountable for providing strategic coordination and operational delivery support to the Major Gifts and Partnerships team. This role exists to ensure effective planning, organization, and execution of fundraising activities, donor engagement, and internal processes that drive income growth and relationship management.
KEY RESPONSIBILITIES
The Major Gifts Coordinator will own the outcomes of:
- Meeting and event coordination – Schedule, plan, and deliver internal and external meetings, visitor itineraries, and events logistics (venues, RSVPs, travel, catering, guest lists).
- Data and follow-up management – Enter and maintain accurate CRM records, track donor actions and follow-ups, and support reporting to ensure timely stewardship and accountability.
- Briefing and materials preparation – Prepare and format meeting briefs, bios, agendas, proposals, reports, and country/project background materials to support donor engagement.
- Administrative support – Manage team administration including expenses, budget updates, registrations for events/conferences, and maintaining the strategy tracker.
- Research and insight gathering – Support and coordinate prospect research, network mapping, and information gathering across different channels.
- Team and governance support – Draft internal updates, support board meeting preparation, and assist with team check-ins and strategy monitoring processes.
- Collaboration and culture – Work with colleagues across the team to share information, support projects, and help build a collaborative and well-organised working environment.
WHAT YOU’LL NEED TO SUCCEED
-
At least 3 years in administration, coordination, fundraising support, or related roles. Candidates with less formal experience but with demonstrated ability and potential will also be considered.
-
Familiarity with working in an international or not-for-profit environment.
-
Experience with coordinating meetings, events, donor visits, and logistics to support fundraising activities.
-
Experience in preparing briefs, proposals, reports, and donor communications to a high standard.
-
Managing CRM data, budgets, expenses, and follow-ups to ensure accuracy and accountability.
-
Supporting research, board planning, and collaboration across teams to drive effective delivery.
-
Understanding of data protection regulations (e.g. GDPR) and their application in donor management.
-
Experience supporting donor stewardship activities and relationship management processes.
-
Proactive self-starter with a focus on solutions and continuous improvement.
-
Highly organised, reliable, and able to manage competing priorities with efficiency.
-
Collaborative and team-oriented, fostering positive relationships across all levels.
How we recognise your contribution
Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you.
To find out more about our benefits click here
APPLICATIONS
Please apply directly using the "Apply" button. Your application should include a CV and, preferably, a cover letter that outlines your interest in the role and addresses the key criteria listed in the “Key Responsibilities”, and “What you need to succeed” sections of the advertisement.
Applications Close: Monday, 29th September 2025.
The Fred Hollows Foundation is committed to ensuring our projects and activities are implemented in a safe and productive environment that prevents harm and avoids impacting the health and safety of all people, particularly children, vulnerable people and disadvantaged groups. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment.
Please be advised:
-
Fred Hollows Foundation will never ask for a fee during any stage of the recruitment process.
-
All active roles are advertised directly on our website.
The client requests no contact from agencies or media sales.
United For Global Mental Health is seeking a Consultant to deliver the following project:
Project: Policy brief - Integration of mental health into heat action policy
Objective: Research and author a policy briefing on how mental health can be best integrated into heat action policy
Location: Global remote (based anywhere with preference for +-8h GMT)
Scope This policy brief will:
(i) outline how mental health considerations currently feature in heat policies (operationalization of what will be considered a “heat policy” in terms of geographical remit (e.g., national vs municipal) and in terms of policy (e.g., Heat Action Plan, Heat Health Action Plan etc) to be decided together with consultant)
(ii) describe at least 6 case studies (one case study per WHO region) of the successful integration of mental health considerations into heat adaptation and responses;
(iii) provide concrete recommendations for policymakers (with a focus on policymakers working on heat policies, e.g., municipal policymakers working on heat or on relevant topics (e.g., urban development or housing), stakeholders in the Ministry of Environment, Ministry of Health, heat officers in cities, civil protection agencies, meteorological agencies, etc.)
Proposed budget cap
10,000 GBP (inclusive of VAT/sales tax)
Services
The services provided by the consultant will include:
- Conduct a narrative review (max. 10 pages) of how mental health features in heat policies [expected time: approximately 10 working days]
- Liaise with the team at Columbia University to consider how to translate the academic paper: A Critical Gap in Addressing Mental Health in Heat-Health Action Plans Worldwide into the policy brief [expected time: approximately 2 working days]
- Coordinate a call for case studies (e.g., on UnitedGMH social media such as LinkedIn, the Global Mental Health Action Network Circle platform, and via targeted outreach to specific climate and health or heat and health communities) looking at the integration of mental health considerations into heat policies. This would also include lived experience accounts. This would entail coordinating the collection, selection, and write-up of the case studies. [expected time: approximately 5 working days]
- In conjunction with the activity above, conduct a scoping exercise/desk review to identify examples of case studies on the integration of mental health considerations into heat policies to identify other possible case studies. If possible this should also include the collection of financial data to make a financial case for the integration of mental health into heat policies [expected time: approximately 5 working days]
- Coordinate the process of developing recommendations from experts (expert identification to be supported by UnitedGMH) on the integration of mental health into heat policies via (i) a virtual roundtable; (ii) a written feedback process on the recommendations.
- Write-up policy brief (max. 20 pages) which should at a minimum include: (i) a snapshot of how mental health currently features in heat policies; (ii) at least 5 case studies of ways in which mental health has been integrated in heat policies; (iii) recommendations (including specific language recommendations) for the integration of mental health into heat policies (these should be aligned with existing guidance, e.g., WHO guidance on Heat Health Action Plans) [expected time: approximately 10 days]
- The consultant will be supervised by Alessandro Massazza (United for Global Mental Health), Robbie Parks (Columbia University), and Emma Lawrance (Climate Cares Centre). In additional, the project team will collaborate closely with the authors of this paper: A Critical Gap in Addressing Mental Health in Heat-Health Action Plans Worldwide
The consultant will be appropriately referenced in all outputs (e.g., authorship on the report etc.).
We may consider transforming the report into an academic publication which the consultant would be welcome to contribute to (based on their capacity). This would however not be part of the deliverables.
Timeline
- 1st November 2025: Project start
- 1st January 2026: Conclusion of narrative review and coordination with Columbia (steps 1&2) and launch of call for case studies
- 1st March 2026: Call for case studies closing and end of desk review work on collection of case studies (steps 3&4)
- 1st April 2026: Conclusion of recommendation development process via expert consensus (step 5)
- 1st May 2026: Conclusion of write-up of policy brief
- Mid-June (ideally during SB64): Launch of report
The Philharmonia Orchestra is seeking an organised, analytical and proactive Development Research and Operations Manager (DROM) to support the growth in fundraising activity of a busy and ambitious orchestra. The post-holder will deliver high-quality philanthropic research, pipeline and CRM management, the creation of donor briefings for individual, corporate and trust supporters, and horizon scanning for new and future opportunities.
As the department’s research and CRM lead, the DROM will generate prospect research on those suggested by senior volunteers (Board, Development Board etc.) and those identified in our database, Tessitura. They will support fundraisers across giving streams to create engagement and cultivation plans, and act as the pipeline management champion for the team. The DROM will support fundraisers to ensure activity and contacts is logged consistently, working closely with the Head of Development to monitor KPIs, track and record income and maintain accurate donor and donation records.
This position is central to ensuring that frontline fundraisers can focus on income generation, supported by robust operational processes, accurate data, and high-quality research.
This role reports to the Head of Development and will work closely with the Senior Development Manager (Philanthropy) and Director of Development. The work of the Development team is actively supported by the Philharmonia’s Development Board.
Key Responsibilities
Research and Pipeline Development:
-
Identify, qualify and research prospective major supporters, including individuals, corporates and trusts
-
Prepare tailored profiles and high-quality briefings to staff and senior volunteers for meetings and events
-
Maintain and refine the prospect pipeline, ensuring clear pipeline management stages and next actions for prospects
-
Conduct due diligence research as required for donor engagement
-
Implement improvements to pipeline management process
-
Track sector trends and philanthropic activity to inform prospecting and cultivation
CRM, Data and Insights:
-
Be the Tessitura CRM and financial process (such as Direct Debits and Gift Aid) lead for the Development team, maintaining accurate, timely, and GDPR-compliant records
-
Develop and implement systems, workflows and reporting tools to support a data-led fundraising approach such as in membership acquisition
-
Produce regular income and pipeline reports that support departmental planning and forecasting
-
Generate guest lists and attendee profiles for events
Department Operations:
-
Support the Head of Development with the timely production of proposals, reports and other donor communications
-
Work with the Learning and Engagement department to identify and promote opportunities that support fundraising, such as project visits, project pipeline and evaluations.
-
With colleagues, ensure the smooth scheduling and preparation for donor meetings and project visits
-
Support the Head of Development and Director of Development in preparation of materials for Board, Development Board and other strategic meetings.
-
Reporting and Administration:
-
Support the Head of Development in regular moves management and revenue reporting across the department
-
Create and maintain updated gift processing workflows including invoices, bank transfers, reconciliation and reporting
-
Ensure the highest standard of data capture, financial processes and record-keeping, consistent with GDPR and best practice
-
Ensure accurate and up-to-date records and fulfilment of donors’ accreditation and recognition requirements
-
Represent the Philharmonia at events and externally when required
-
Support the work of the Department and other duties reasonably required by the Philharmonia
Skills and Qualifications
Essential:
-
Understanding of different fundraising income streams and the donor cultivation cycle
-
Experience of philanthropic prospect research and data analysis
-
High levels of organisational skills and attention to detail
-
Understanding and experience of using a CRM database (Tessitura is an advantage)
-
Understanding of fundraising and data protection regulation (including HMRC Guidelines, Gift Aid, GDPR and the Fundraising Regulator)
-
Experience in handling financial and transactional data, and producing financial reports
-
Ability to manage multiple and competing priorities
-
High-level of IT literacy, including the Microsoft 365 suite.
-
Exceptional interpersonal and communication skills (verbal and written)
-
Interest in and appreciation of the arts
Desirable:
-
Experience in a similar role within a fundraising team from the arts and cultural sector
-
Knowledge of the Philharmonia and its work; understanding the opportunities and challenges in the orchestral sector – including as this relates to funding opportunities
-
Experience in major fundraising campaigns
Cover letters should be no more than 2 pages long.
The client requests no contact from agencies or media sales.
We are looking for an experienced and passionate Senior Philanthropy and Research Officer to work as part of our Fundraising Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Fundraising team is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams spanning Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts & Grants, and Partnerships.
Trusts & Grants have a strong track record at Rethink Mental Illness and a growing portfolio of supporters at Mental Health UK. The team is well-positioned to develop innovative funding propositions that support the future ambitions of both charities, working to achieve both in-year cornerstone grants and long-term, transformational funding. As a newly established programme, Philanthropy demonstrates exciting potential for both Rethink and MHUK, with initiatives spanning major donor and mid-value engagement. Corporate Partnerships have launched several exciting partnerships across both charities and that portfolio and team continues to grow.
How you will make a difference
Reporting to the Prospect Research Manager, you will identify and qualify new prospects across Philanthropy, Trusts & Grants, and Corporate Partnerships. You will carry out in-depth research using a wide range of sources, manage due diligence processes and ensure accurate data is maintained on our CRM systems. You will also work closely with the Interim Head of Trusts and Philanthropy to steward donors and deliver exceptional supporter experiences.
To be successful in this role, you will be an inquisitive, proactive and data-driven fundraiser who enjoys uncovering insights through research and crafting compelling communications that make a meaningful difference to donors.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
ANALYST
Salary: £35,000 - £38,000 per annum
Department: Marketing, Fundraising and Engagement
Reports to: Reporting Manager (Data, Insight & Performance)
Location: Stratford, London w/ high-flex (1 - 2 days per week in the office)
Hours: 35 hours per week (we are open to compressed hours)
Contract type: 12 month fixed-term contract
Closing date: Thursday 2 October 2025, 23:55
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
We have an exciting opportunity for you to join us as an Analyst. We need you to help the team provide expert data analytics, reporting and insight. You'll lead your own projects and contribute to the wider team delivery of analysis projects using internal and external data across digital, marketing, supporter and operational activity to drive the optimisation and innovation of our fundraising activity and increase contribution.
What will I be doing?
Understanding stakeholder business objectives and gathering reporting and analysis requirements and documents as per the team's governance model
Leading projects to develop and provide robust, high quality and insightful KPI reports and analysis for each area of the business and ensuring that the business has the most up to date and relevant information available as part of a programme of data analysis projects
Ensuring that reports and insights are communicated to stakeholders in a way that drives impact and influence
Ensuring delivery adheres to the established business processes and that all necessary documentation and working procedures are always maintained
Developing the ability to competently use a broad range of reporting and analysis tools across multiple data sources
Investigating and reconciling data inconsistencies, ensuring that the Reporting team produce consistent results and information
Identifying opportunities and collaborating with other team members to improve the governance of reporting and analysis
Building, developing and managing relationships and share skills and learning with key stakeholders and networks to ensure the work of the department matches needs and builds capability.
What skills will I need?
Significant experience of reporting and data analysis techniques and statistics gained in an organisation or agency, ideally with complex marketing and comms landscape.
Significant experience of using Power BI, familiar with creating advanced data models, data flows and DAX language, using outputs to make actionable dashboards and insights.
Relevant experience of manipulating a broad range of data sets for reporting needs or driving out insight (i.e. SQL, R, and Python)
Advanced knowledge of MS Excel (experience in creating macros advantageous but not essential).
Experience of Google Analytics advantageous but not essential
Experience of leading and delivering projects with proven impact and demonstrating excellent project management and planning skills with ability to prioritise workload
Strategic skills (including analysis, structured thinking and logical reasoning) and strong accuracy and numeracy, with good attention to detail
Evidence of proactive behaviours, and ability to work independently, challenges own performance, invests in own development and finds innovative solutions to problems
Excellent communication and presentation skills with ability to convey expertise in a way that engages and builds their knowledge
Ability to build and maintain strong working relationships with others and work as part of a team.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Are you eager to make a difference in health and care but don’t know how to get started? Do you want to learn how policy is made, how senior leaders are influenced, and how research drives change?
We’re looking for a Policy and Research Intern to join our Policy and Influence team for nine months. This is a unique chance to take your first step on the policy career ladder – no prior policy experience required.
In this role, you’ll be right at the centre of our work with senior nursing and midwifery leaders. Yes, you’ll support the team with essential admin and communications, but this internship is about so much more than that. You’ll help deliver high-profile events like webinars and roundtables, track and report on member benefits, and contribute to live policy and research projects that shape the future of the NHS and wider system.
We don’t expect you to arrive knowing it all. What matters is your enthusiasm for FNF’s mission, your willingness to learn, and your drive to get stuck in. In return, you’ll gain hands-on experience, work alongside senior stakeholders, and build the skills and confidence to take the next step in your career.
What we’re looking for:
- A genuine interest in health policy and influencing
- Strong organisational and communication skills
- Someone proactive, flexible, and ready to muck in
- A team player who wants to learn and grow
- Demonstrable evidence of how you have lived FNF’s values
This is a nine-month paid internship (at the National Living Wage), with plenty of flexibility and hybrid working. You can join us part-time (three days a week) or full-time — whichever works best for you.
If you’re ready to roll up your sleeves, learn by doing, and kick start your career in health policy and influencing, we’d love to hear from you. You’ll be part of a dynamic, ambitious team that’s making a real difference — and excited to have you on the journey with us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FACE TO FACE FUNDRAISER
Location: You be working in shopping centres, train stations and other locations throughout London and surrounding areas (ideally, candidates should be based within London or the surrounding area)
Salary: £26,500 - 28,000+ (including paid travel when working out of London)
Hours: 35 per week
Contract: Permanent
At Cancer Research UK, we exist to beat cancer.
Location: You be working in shopping centres, train stations and other locations throughout London and surrounding areas (ideally, candidates should be based within London or the surrounding area)
Salary: £26,500 - 28,000+ (including paid travel when working out of London)
Hours: 35 per week
Contract: Permanent
At Cancer Research UK, we exist to beat cancer.
If you're looking for more than just a job — something that energises you, connects you with people, and makes a real impact — this is your moment.
We're on the lookout for passionate, outgoing individuals to become the face of Cancer Research UK in the community. As a field-based Face-to-Face Fundraiser, you’ll inspire people every day to join the fight against cancer by becoming regular supporters. It’s powerful work — and it helps raise over £10 million a year to fund life-saving research.
Cancer Research UK is the world’s leading cancer charity, working toward an ambitious goal: increasing cancer survival to 3 in 4 by 2034. And you can be a part of it.
If you love meeting new people, have a natural gift for conversation, and thrive on inspiring and motivating others — this role is made for you. You'll be out and about in London and the South East, representing one of the UK’s most trusted and respected charities.
What will I be doing?
- Engaging with the public at stands in shopping centres and inspiring them to make regular donations via Direct Debit
- Working as part of a team of fundraising experts
- Sharing engaging and inspiring stories regarding Cancer Research UK progress and goals
- Being responsible for setting up your stand and working environment in private site venues
- Representing CRUK with the highest level of professionalism, treating the public fairly and with respect
What skills will I need?
- Excellent communication skills and customer experience with confidence in speaking to the public
- Strong interpersonal skills with the ability to build rapport quickly and influence others
- An ability to work under pressure
- Experience of delivering and achieving targets in a customer-related environment or similar
- Strong resilience to handle negative objections.
Cancer Research UK organisation values are designed to guide all that they do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
Cancer Research UK are looking for people who can believe in and embody these organisation values and can use them to drive forward progress against their mission to beat cancer.
What will I gain?
Each and every one of Cancer Research UKs employees contributes to their mission to beat cancer. In return, they create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Their policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
Interview Process: Apply online now! If you are selected for interview we will invite you to a recruitment day on 16th July at 10am-2pm so you will need to be available on that day. You'll meet the team, hear more about the role, there will then be a short task and interview.
How do I apply?
Please apply through Indeed with an up to date CV.
For more updates on CRUKs work and careers, follow them on: Twitter, Instagram, Facebook, and Youtube.
There’s a place for everyone at Cancer Research UK. Their vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work they do. They are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
They actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help them to beat cancer sooner.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need.
Benefits:
- Additional leave
- Company car
- Company events
- Company pension
- Free or subsidised travel
- Sick pay
The application deadline is Friday 11th July at 6pm.
What will I be doing?
- Engaging with the public at stands in shopping centres and inspiring them to make regular donations via Direct Debit
- Working as part of a team of fundraising experts
- Sharing engaging and inspiring stories regarding Cancer Research UK progress and goals
- Being responsible for setting up your stand and working environment in private site venues
- Representing CRUK with the highest level of professionalism, treating the public fairly and with respect
What skills will I need?
- Excellent communication skills and customer experience with confidence in speaking to the public
- Strong interpersonal skills with the ability to build rapport quickly and influence others
- An ability to work under pressure
- Experience of delivering and achieving targets in a customer-related environment or similar
- Strong resilience to handle negative objections.
Cancer Research UK organisation values are designed to guide all that they do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
Cancer Research UK are looking for people who can believe in and embody these organisation values and can use them to drive forward progress against their mission to beat cancer.
What will I gain?
Each and every one of Cancer Research UKs employees contributes to their mission to beat cancer. In return, they create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Their policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
Interview Process: Apply online now! If you are selected for interview we will invite you to a recruitment day at Cancer Research UKs head office on 26th September from 10am-2pm so you will need to be available on that day. You'll meet the team, hear more about the role, there will then be a short task and interview.
How do I apply?
Please apply through Indeed with an up to date CV.
For more updates on CRUKs work and careers, follow them on: Twitter, Instagram, Facebook, and Youtube.
There’s a place for everyone at Cancer Research UK. Their vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work they do. They are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
They actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help them to beat cancer sooner.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.
The application deadline is Friday 22nd September at 6pm.
Location: Home Based, United Kingdom
Group: Social Impact
Vacancy type: Permanent
35 hours per week
£45,000 per annum / pro rata (plus allowances)
Remote
The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.
This role sits within our Social Impact Group and you will work closely with Senior Philanthropy Leaders and Major Appeal Programme Director to identify and access new and existing networks of wealth, opportunity and influence.
Our step-change in impact with children will be achieved by a step-change in our philanthropy & partnerships: as our new Senior Prospect Research Manager you'll take a crucial role in this transformation through strategic development and delivery of the full Philanthropy Programme prospect identification and pipeline management framework to enable high quality research, cultivation, stewardship of high value philanthropists and partners in support of TCS
In order to be successful in this role, you must have:
-Extensive knowledge and understanding of Philanthropy audiences (particularly high net worth individuals and corporates) including motivations for giving and the principles of major gift fundraising to include identification, research, solicitation and stewardship
-Strong track record of successful performance as a prospect/fundraising researcher, including experience conducting due diligence within the not-for-profit sector
-Excellent written and presentation skills and confident ability to deliver verbal and written proposals up to CEO / Board level
-Excellent knowledge of legal, regulatory and ethical environment of philanthropy fundraising, including General Data Protection Regulation
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is midnight on 22nd September 2025.
Corporate Fundraising Manager
Permanent
Salary: £42,000 to £47,000 per annum, plus benefits
Full time – 37.5 hours a week
London N1
We're a hybrid working employer, meaning you're currently required to come into the office a minimum of 2 days per week, currently Tuesday and Wednesday or Thursday.
The role is being advertised as full-time, but we would consider someone working 4 days per week pro-rata.
Closing date: 5pm, Monday 22nd September 2025
First Interviews: w/c 29th September 2025
Second interviews (optional): w/c 6th October 2025
An exciting opportunity for an experienced Corporate Fundraising Manager has arisen at World Cancer Research Fund (WCRF); the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity.
We are seeking an outstanding corporate fundraising professional to join our Fundraising Development team. This is a key role for the organisation, proactively leading on new business; delivering mid and high-value partnerships and maintaining a healthy and active pipeline of new prospects to support the long-term sustainability of our work. The successful candidate will develop compelling proposals and pitches to build new relationships and provide excellent stewardship for existing corporate partners. They will manage and deliver the Corporate Partnerships strategy, annual operational plan, and income forecasting and develop accurate annual budgets and forecasts, monitoring performance against plan and setting KPIs and targets.
We are looking for an individual able to demonstrate a significant track record of success in achieving and exceeding set income targets in corporate fundraising as well as developing and delivering a corporate fundraising strategy, annual budgets, and delivery plans. Excellent written and creative skills, with experience in developing engaging proposals and applications for funding is crucial as is the ability to organise, prioritise, and deliver high-quality work to tight deadlines. Strong networking skills with the ability to manage high-profile relationships professionally and tactfully are essential.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date.
You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - Home Counties
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 26th September 2025
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research

The client requests no contact from agencies or media sales.
Brain Research UK are seeking an Interim Finance Manager to oversee the finance function for 3-4 months.
About us
Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.
The brain is the most complex organ in our body. It weighs just 3lb, yet it controls our emotions, senses and actions. Every single one of them. It is how we process the world around us. So when it breaks down, we break down. It doesn’t have to be this way.
There are hundreds of neurological conditions. We fund the best research to discover the causes, develop new treatments and improve the lives of those affected. We inspire scientists and families to come together, side by side, stride by stride.
We are an agile organisation operating with a small staff base to deliver far reaching impact.
The role
Effective financial management is central to our strategy and operating model. The Finance Manager will be crucial in determining how we manage our finances, resources and operations whilst embedding a culture of financial efficiency and effective controls.
Reporting directly to the CEO, the Interim Finance Manager will lead on financial matters and be expected to provide critical financial information, insightful analysis and timely reporting to facilitate the growth of the Charity.
The role is standalone but working within a closeknit team. It with therefore have a degree of autonomy but will be expected to contribute to the wider development of the Charity. This is a pivotal appointment within the Charity and will provide some broad exposure to the Board and Investment Committee.
We are therefore seeking a dynamic qualified accountant who has had wide exposure to financial reporting and processes, preferably within a fundraising Charity. Being a financial ‘all rounder’, there is a real opportunity to contribute to the way the Charity operates by instilling sound financial operations and providing meaningful financial reporting. The role provides an opportunity to lead the finance function and will suit a progressive accountant looking for this kind of responsibility.
We would therefore be looking for an individual that has demonstrable experience in operating financial functions and has the personality to fit within a charity that works collaboratively.
The role covers a 3 to 4 month period commencing from late September. Early applications are encouraged so we can interview as soon as possible.
The client requests no contact from agencies or media sales.
FACE TO FACE FUNDRAISERS (CANCER RESEARCH UK)
Salary: £25,000 - £28,000 (including paid travel when working out of London)
Location: Will be working in shopping centres, train stations and other locations throughout London and surrounding areas (ideally, candidates should be based within London or the surrounding area)
Hours: 35 hours per week
Positions available: 3
Contract length: Permanent
Closing date: Tuesday 23 September 2025, 23:55
Interview Process: Please fill out your work history, and answer a short application question. If you are selected for interview we will invite you to a recruitment day at our head office in Stratford E20 1JQ on Friday 26 September 10:00 - 15:00 so you will need to be available on that day. You'll meet the team, hear more about the role, there will then be a short task and interview.
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
Do you have a way with words? Do you thrive in an environment where you get to speak to different people all day long?
Join Cancer Research UK as a field-based Face to Face Fundraiser. You will be inspiring the public to become regular financial supporters of our life saving research.
It's a fun working environment where you can work in London and the Southeast to support one of the UKs most trusted brands. There is lots more too; 25 days holiday + flexible bank holidays, sick pay and lots of development opportunities.
Cancer Research UK is the worlds leading cancer charity. We are committed to 3 in 4 survival by 2034 . Our Face to Face Fundraising team bring in circa 10 million pounds for the charity each year, so this is your chance to really make a difference.
We are looking for candidates who love speaking to people on a daily basis. You will be self-motivated, passionate and enjoy using words to persuade and inspire. It's also a great chance to improve your communication skills, up your confidence and discover a talent you never knew you had.
What will I be doing?
Engaging with the public at stands in shopping centres and inspiring them to make regular donations via Direct Debit
Working as part of a team of fundraising experts
Sharing engaging and inspiring stories regarding Cancer Research UK progress and goals
Being responsible for setting up your stand and working environment in private site venues
Representing CRUK with the highest level of professionalism, treating the public fairly and with respect.
What skills will I need?
Excellent communication skills and customer experience with confidence in speaking to the public
Strong interpersonal skills with the ability to build rapport quickly and influence others
An ability to work under pressure
Experience of delivering and achieving targets in a customer-related environment or similar
Strong resilience to handle negative objections
Experience in a fundraising role will be beneficial but is not essential.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a highly organised and confident Supporter Care Administrator to provide an excellent supporter care service for the Fundraising Campaigns and Individual Giving team.
You will be the primary contact point for our supporters, prospective supporters and the public, taking responsibility and ownership for each enquiry, providing answers to questions relating primarily to donations and fundraising activities. You will also support your manager in developing a new stewardship programme to welcome, engage and retain our supporters.
Key Responsibilities
In this role you will be the first point of contact for prospective and existing supporters, helping with enquiries, taking donations, reassuring concerns and ensuring our supporters have a positive experience with every contact and interaction they have with our charity.
You will:
- Take full ownership, responding effectively to all enquiries, interactions and complaints received on our fundraising activities, by email, phone and letter.
- Respond to supporters with empathy and compassion, applying our tone and voice and brand values
- Maintain supporter database records of enquiries received, ensuring that all data entered is administered accurately
- Work to meet agreed response times (SLAs) to enquires, ensuring supporters are satisfied
- Work with the Individual Giving Manager (Stewardship) on key stewardship activities and supporter journeys, to thank, welcome, engage and retain our supporters.
- Represent the team at cross-team meetings to ensure our supporter’s voice is heard, sharing feedback gathered through direct supporter interactions
- Keep up to date with technology, applying digital approaches, new solutions and identify improvements to become more effective in donation and contact processes.
About You
You will be a highly organised and confident individual, with experience in customer service or supporter care roles, with a passion to make a difference by engaging with and acknowledging supporters who choose to donate to or fundraise for our charity.
To be successful, you’ll need:
- Experience of working in a team environment which directly services and engages with members of the public, supporters or customers
- Experience working in a team, consulting others and sharing expertise, know-how and ideas with colleagues for best results
- Experience using of variety of office applications (Word, Excel, Outlook) to communicate and retrieve information and knowledge
- Practical experience of databases or customer relationship management systems
- Experience at problem solving with a solution focused approach
- Ability to convey complex ideas using a variety of methods to communicate with the supporter to win understanding and support
- Ability to respond to the needs of the supporter, adapting content, style, language and use of channel to deliver maximum clarity
- Ability to develop professional relationships with colleagues at all levels and with external contacts and partners to support the team objectives
- Ability to contribute ideas, approaches and insights that enable innovation
What We Offer
- A supportive and collaborative working environment.
- Opportunities for professional development and career progression.
- Competitive salary and pension
Department/Directorate Information
The Development and Communications Directorate is responsible for fundraising and philanthropic income across the ICR, maximising support from major donors, individuals, trusts, corporates, charity partners and events. We have a proud track record of performing at a consistently high-level, raising millions every year.
This role is part of the Fundraising Campaigns and Individual Giving team, who are focused on raising funds through individual giving, gifts in Wills and sports and challenge events. Join our team to help make the discoveries that are so urgently needed to improve cancer patients’ lives.
We encourage all applicants to access the job pack attached.
The client requests no contact from agencies or media sales.