Researcher jobs

Harris Hill is looking for a Fundraising Consultant, who has a good background in Corporate Fundraising, for roughly 8 days per month, for 6 months, possibly up to a year. 

Following a review of corporate fundraising, the client is looking to develop new partners, so would like someone with a suitable background to research and approach new organisations.

70% of your work with be business development and 30% account management, so this will suit someone who enjoys developing new relationships, rather than managing existing ones. 

The 8 days per month are totally flexible on when they are worked, so this could be a good job for someone who has other clients, with this organisation working this role outside IR35, billing the client direct.

If you have capacity to take on a new client, please do get in touch.

Carers UK is looking for an Account Executive to support the Income Generation and Communication team in delivering activities to maintain and grow significant income from Carers UK’s products and services, namely the Employers for Carers forum.

With the Carers Leave Act now a statutory requirement for all employers to support unpaid carers by giving five days unpaid carers leave, this is a pivotal time for working carers to receive the right support to remain in work.

About you

You will be highly confident approaching and building rapport with prospective and existing clients with a commitment to a sustained high level of outbound communication. Collaborative in approach and with excellent communication skills you will have the ability to prioritise and manage a combination of different tasks and work effectively and efficiently to tight deadlines.    

About the role

Carers UK’s Income Generation and Communication team is responsible for the organisation’s income stream. You will be a self-starter, with account management and sales experience, who will assist the team to develop, deliver and grow its earned income activities. You will carry out prospects research to support new business development, while building relationships through active client engagement. You will receive relevant training, guidance and coaching.

We are a truly inclusive team; we offer flexibility and we live and breathe our values. We are Attentive, Ambitious and Achievers.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email to discuss.

The closing date for applications is 5pm, Friday 21 November 2025

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

Challenge Events Fundraiser 

30 hours / week 

Actual salary: £22,471 / year

Remote home working, occasional travel.

About Us

The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community empowering individuals to achieve mental, physical, and social wellbeing throughout their lives. 

We are looking for a Challenge Events Fundraiser to join our national Regional Fundraising Team.

Arrangement of hours can be flexible and agreed with the successful candidate.

About the role

As a Challenge Events Fundraiser, you will support the Regional Fundraising Team to build a successful programme of challenge events that will raise funds and positively promote the Charity. 

This role will focus on a portfolio of mass participation and challenge events, as well as supporting national campaigns and community events delivered by programme scheduling, resource management, event marketing, participant recruitment and stewardship, financial reporting, database management and event evaluation.

You will produce and maintain the events calendar, research and recommend new events and work with our Supporter Care team to ensure support materials are provided as appropriate. You will ensure event performance, supporter engagement and income are recorded tracked and fed back to the Fundraising team.

You will ensure events are marketed and celebrated via established charity platforms, and participant numbers and income are increased through promotion to new and previous supporters. 

You will support participants through their journey, creating a memorable experience and positive impression of the charity, and will attend some events in person. 

Previous experience of event planning, participant recruitment and sponsor stewardship would be an asset to the successful candidate, who will also need experience of working with a CRM database and be competent at interpreting financial information and reports.

This role is subject to a Disclosure and Barring Service check. 

About you

You will need a good understanding of the events fundraising sector, it’s relevant law, procedures and techniques. 

You will be able to demonstrate an ability to research, plan and support a programme of events on a national scale and prioritise your workload to meet deadlines and KPIs agreed with your line manager. 

The Charity is an Equal Opportunities employer, and we welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values to help us to achieve our strategic plan.

How to apply

Please submit a CV and covering letter via our online portal. If you require assistance, please contact us. 

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time. 

Head of Programmes

We are looking for a Head of Programmes to lead programme delivery and grant-making functions in this hybrid-working role.

If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: Head of Programmes

Location: London/hybrid

Hours: Full-time, 35 hours a week

Salary: £69,700, plus generous benefits

Contract: 12-month fixed-term contract (maternity cover). Anticipated start around February 2026

Closing Date: 23 November 2025 23:59pm

Interview Date: Week commencing 8 December 2025

The role

As a senior member of the Evidence Directorate, the Head of Programmes operationalises the organisation’s strategic priorities through effective programme design, commissioning, grant management, and delivery oversight. You will lead the Programmes team, ensuring that all funded programmes are well-conceptualised, feasible and governed through clear and proportionate processes. You will work closely with other senior members of the Evidence team, and in particular with the Head of Evaluation, to ensure that programme delivery and evaluation are aligned and mutually reinforcing.

While the Evaluation team leads on the technical and day-to-day management of evaluation grants, the Programmes team leads on the overall grant-making strategy and processes, and they also manage relationships with funded delivery partners.

The Head of Programmes provides leadership to the team, acts as project sponsor for key areas of the evidence portfolio, and ensures that the funding activity is delivered on time, within budget and to a consistently high standard.

Key tasks include:

• Scoping and pipeline development
• Commissioning and grant giving
• Grant and programme management
• Organisational leadership and governance
• External engagement and stakeholder relationships
• Team leadership and management

About you

You will have experience of:

• Commissioning and grant giving in a relevant sector, including designing and overseeing grant-making processes and governance arrangements such as due diligence and risk management frameworks
• Managing research projects and the specific challenges these pose
• Managing large and complex work programmes in a fast-paced environment, with minimal supervision
• Managing significant budgets including from government sources
• Effective team leadership and line management 
• Reporting to funders of governance bodies on programme portfolios

The organisation

This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.

Benefits include:

• 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
• Up to five days carers’ leave, in a 12-month period, three days paid
• Paid compassionate leave
• Enhanced sick pay
• Enhanced parental leave and pay
• 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
• Employee Assistance Programme with 24/7 counselling, legal and information line
• Unlimited access to 24/7 GP
• Mental health support
• Life cover at x4 annual salary
• Bike to work scheme.

The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.

Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.

You may have experience in other areas such as Programmes, Head of Programmes, Director of Programmes, Programme Director, Deputy Director of Programmes, Programme Manager.

This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Senior Development Executive – Chemistry

University of Oxford

Location: Oxford, UK with hybrid working options

Permanent and full-time role

Salary: Grade 8: £49,119 to £58,265 per annum, with a possible extension to £65,336

The University of Oxford aims to lead the world in research and education for the benefit of society both in the UK and globally. Philanthropy plays a critical role in enabling Oxford to maintain and build on its status as a world-class centre of learning. The University has been successful in raising funds from a broad, international range of donors, whose transformational gifts have made a number of important and globally-impacting projects possible.

The Department of Chemistry is a world-leading centre of research and teaching, and sits within the broader Mathematical, Physical & Life Sciences (MPLS) Division of the University. The mission of Oxford Chemistry is to advance the global understanding of Chemistry and to use that knowledge to address major challenges for society.

Recent research breakthroughs in Oxford Chemistry have been groundbreaking. These include a new diagnostic breath test for early lung disease; a Nobel Prize in Chemistry for Oxford alumnus Professor Richard Robson for inventing metal-organic frameworks to store gases and purify water; the mechanochemical recycling of ‘forever chemicals’ into a valuable raw material; and the discovery into how cells sense and absorb oxygen guiding the development of new medicines for cancer, anaemia, and heart disease.

This is an exciting time to join our Development team and to work specifically with the Department of Chemistry. The role of Senior Development Executive – Chemistry is a critical one in enabling Oxford to empower the world’s greatest minds to work on new and emerging research challenges, at the same time as training the leaders of tomorrow in the field of Chemistry. Working closely with the Head of Chemistry, as well as some of the most inspiring scientists in the world, you will forge relationships with existing and new donors to the Department. You will have the support of excellent colleagues across the sciences at Oxford as well as the wider Development & Alumni Engagement office.

About you

You are an experienced philanthropic fundraiser with a strong track record of securing major gifts, a confident approach and the ability to think creatively. Your ability to build rapport and relationships swiftly will enable you to lead on major gift fundraising (securing donations of £100k-£1m+), working with a range of donors (corporates, trusts and individuals). Your ability to establish credibility and foster trust across a wide range of internal and external stakeholders will be key to your success. A professional background or personal interest in STEM will be important although you do not need to be a Chemistry or sciences graduate: we are looking for an enthusiast for knowledge!

What We Offer

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

· Flexible hybrid working

· An excellent contributory pension scheme

· 38 days annual leave

· Membership to CASE

· Training and development opportunities

· A comprehensive range of childcare services

· Family leave schemes

· Cycle loan scheme

· Membership to a variety of social and sports clubs

· Discounted bus travel and Season Ticket travel loan

You could be helping to deliver philanthropic support that funds breakthroughs in science and improve lives around the world. If this sounds like the kind of challenge you’ve been looking for, we’d love to hear from you.

For a confidential conversation, please contact our recruitment partners at Richmond Associates. 

CLOSING DATE FOR APPLICATIONS IS 09:00 on MONDAY 24th NOVEMBER 2025

The University of Oxford Development and Alumni Engagement Office is committed to having a team that is made up of diverse skills and experiences, and reflects the community that we serve. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease using their amazing sense of smell. We provide life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborate with other researchers, NHS Trusts and Universities internationally to advance the early diagnosis of disease with Bio detection Dogs.

We have an exciting new opportunity to join the Fundraising team at our  world-leading, innovative charity.

JOB TITLE:                        Fundraising Assistant

REPORTS TO:                   Individual Giving Manager

LOCATION:                      Great Horwood, Buckinghamshire, MK17 0NP (Office-Based)

SALARY BAND:                 £24,000 p/a

JOB TYPE:                         37.5 hours (9am – 5pm), full time with some evening and weekend work as required

The JOB:

Fundraising is vital to our ability to train life-saving Medical Alert Assistance Dogs and further our Bio Detection research and we rely on the generosity of our donors and supporters.

This role will provide support to the Fundraising Team, helping to maximise income in order to fund the charity’s work throughout the UK.

MAIN PURPOSE AND SCOPE OF THE JOB:

To provide first line support to the Fundraising Team across a wide range of projects and activities. You will be the first point of contact for all fundraising enquiries, you will play an essential role in making supporters feel welcomed and valued, ensuring their interaction with the charity results in a positive experience every time.

This is a fantastic opportunity for a proactive individual with excellent organisational skills looking to gain experience in a growing, motivational and ambitious Fundraising Team.

Responsibilities:

Donor Stewardship & Communications

• Ensure timely and personalised acknowledgements (thank you letters and certificates) are sent to donors.
• Review and improve the thank and stewardship programme to enhance donor satisfaction and retention, sharing best practice across the team.

Supporter Engagement & Enquiries

• Co-ordinate incoming fundraising enquiries and fulfil or allocate them to the appropriate team members, ensuring prompt and professional responses and exceptional customer service.
• Provide direct responses to supporter enquiries where appropriate, maintaining a high standard of communication and service.
• Represent and promote the charity at internal and external events, acting as an ambassador to engage new and existing supporters.

Data & Administration

• Assist with all administrative tasks that support fundraising activities.
• Accurately record all supporter interactions and correspondence on the Harlequin CRM database, in line with data protection regulations.

Regular Giving Programme

• Support fulfilment and progress updates related to the Sponsor a Puppy programme.
• Review and improve the current Sponsor a Puppy programme.

Other tasks or ad hoc duties agreed with your line manager required to ensure the successful running of the charity.

PERSON SPECIFICATION:

EXPERIENCE/SKILLS

Essential

• Well-organised, good attention to detail and proactive
• Experience of planning, organising and delivering events
• Excellent time management skills with the ability to prioritise multiple tasks to meet deadlines.
• Enthusiastic and able to inspire people who want to raise funds for the charity
• A good level of competency is required in MS Office packages such as Word, Excel, PowerPoint and Outlook.

Desirable

• Experience of fundraising or working for a charity
• Prior experience of using CRM systems
• An understanding of the legal obligations of Charity Law and regulation

PERSONAL ATTRIBUTES AND OTHER REQUIREMENTS:

Other Requirements

• A full current driving license
• Flexibility to work evenings and weekends
• You will be required to have a criminal record check carried out by the Disclosure & Barring (DBS) when you first join the charity and at regular intervals thereafter.
• Comfortable with dogs in the workplace/office

DIVERITY, EQUALITY & INCLUSION

We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

Values & Behaviours

Working at Medical Detection Dogs will be a richly rewarding experience.

Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team:

• We are respectful.
• We stay positive.
• We strive for excellence.
• We communicate and listen.
• We are ambassadors.
• We are one team.

And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.

Benefits

• Sick Pay
• Health Cover
• 26 days holiday, increasing with service
• 5% Employer Pension Contribution
• Free On-site parking
• Life Insurance

Finally, the successful candidate will also be expected to:

• Hold a full UK Driving Licence
• Provide proof of identity and eligibility to work in the UK.
• Undertake a Disclosure and Barring Service (DBS) check
• Work some evenings and week

My client is a globally recognised cultural and scientific institution welcoming millions of visitors to its sites. It’s work spans public engagement, scientific research and long-term stewardship of a collection of more than 80 million items.

The organisation is currently undertaking a major multi-year investment programme to ensure it can continue to deliver world-leading science, research and public engagement for the future. This includes infrastructure, modernising facilities, and improving how collections are stored, accessed and used.

As such they are looking for a Senior Finance Business Partner to support on the programme. Working closely with project teams, you will provide clear financial insight, modelling, and reporting to guide decision-making.

Key duties will include:

• Lead financial business partnering for programmes, including cashflow management and risk analysis.
• Prepare budgets, forecasts, monthly reporting, and ad hoc financial analysis.
• Produce clear financial reports and variance analysis for internal and external stakeholders.
• Support programme teams with financial oversight of the project portfolio.
• Work with the Development team to support fundraising bids with accurate financial data.
• Share programme updates with the finance team to ensure alignment and knowledge flow.

The successful candidate will be a qualified accountant with strong experience in finance business partnering. Comfortable with working outside of BAU, you will have excellent stakeholder management skills and be a proactive, self-motivated individual. Previous experience of working in the Not-for-Profit sector on capital projects would be an advantage but not essential.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

Your presence in Northern Ireland can make a national difference—be our next Community Fundraising Manager!

The Community Fundraising Manager is an exciting role at MDUK, that will sit within the Fundrasing Team. This role is central to building relationships, engaging local communities, and driving fundraising initiatives across the region. Being based in or regularly present in Northern Ireland is essential to effectively deliver on the role’s objectives and maintain close connections with supporters and stakeholders.

In Community Fundraising we are the team that builds relationships with our supporters, families, and event participants to fundraise so that MDUK can continue to find treatments and ultimately cures through research, and to drive improvements in care and quality of life. 

In this small but close team there are four other Community Fundraising Managers covering the rest of the UK and a Senior Manager who can support you and the rest of the team in delivering an excellent supporter journey to deliver the charities aims.

You will build relationships and manage both supporters and volunteers within the local community creating an impact by maximising financial contributions and raising awareness of fundraising for Muscular Dystrophy UK.

You will need a flexible approach to your working hours as the role may require some evening and weekend work.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home Based - Northern Ireland

Closing date: Friday 28th November 2025 

Please download the job description to see full role responsibilities

NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.

About the role

We have an exciting opportunity to join our team to provide administrative and event delivery support across all event and fundraising activities. This will include a wide range of admin and support tasks pre-event, onsite and post-event for the BOA’s flagship event, BOA Annual Congress, and other educational, social and fundraising events, both face to face and virtual, delivered by the team. In addition, the postholder will be responsible for maintaining comprehensive administration systems across the events and fundraising team, corresponding with members, Stakeholders, delegates, fundraisers etc, using the CRM database, updating event and fundraising content on the BOA website, and supporting content creation for social media.

If you are a proactive individual with drive and enthusiasm looking for a new challenge, have an interest in events and fundraising and would be keen to work for a membership organisation involved in supporting trauma and orthopaedic surgeons and care for orthopaedic patients we would love to hear from you.

About you

• Able to establish good relationships with people at varying levels of seniority, including clinicians, expert advisors from the Council and subcommittees, and external stakeholders and organisations.
• Ready to get stuck in and capable of undertaking multiple tasks or projects at any one time
• Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately
• Comfortable with handling multiple issues and flexibility to adapt if priorities change or opportunities emerge at short notice.
• Proactive and keen to make a difference while appreciating the importance of sound project management and an eye for detail
• Good organisational skills and time management with ability to prioritise and independently work to deadlines
• Strong attention to detail and ability to achieve high standards of work with little supervision.
• Confident learning and using IT and online systems, including CRMs

What we can offer you

• Good team working environment
• 25 days paid holiday + bank holidays and up to 4 Association closure days.
• Enhanced contributory pension scheme & other leave entitlements.
• Employee Assistance Scheme
• Benefits platform.

We are fully committed to equality and diversity and will assess your application based on your experience, skills and suitability to the position only

About us

Around 10 million adults and 12,000 children, have a musculoskeletal condition in the UK today. We are a professional membership organisation and registered charity with the mission of ‘Caring for Patients, Supporting Surgeons’ working with our members to deliver excellence in surgical care and restore pain free mobility.

Our activities include influencing and engagement, professional practice, research and training and education. We have over 5,000 members worldwide, the majority based in the United Kingdom and Ireland. Membership is made up of consultants (active or retired), surgeons in training and staff and associate specialist grades (SAS).

At TLG, we are passionate about building an exceptional staff team committed to transforming the lives of children who are struggling. Our vision is bold, and we are looking for outstanding people to join us on this journey. This role presents an exciting opportunity for a motivated and purpose-driven leader to become our Head of Grants & Philanthropy.

This is a pivotal role where you will lead the growth of TLG’s philanthropic income, driving progress to reach ambitious six-figure targets year after year. You will shape and deliver a dynamic strategy to build a diverse and sustainable portfolio of income streams, including trusts and foundations, major donors, corporate partnerships, and legacy giving. A core focus will be creating and implementing an effective grants strategy to grow and maximise voluntary income from trusts and foundations. The funding you secure will be essential to sustaining TLG’s operations and enabling future growth.

As Head of Grants & Philanthropy, you will work closely with TLG’s Directors, colleagues across the organisation, and external partners to raise funds for innovative projects in the UK and support the expansion of our work internationally. You will also lead a small, talented team, inspiring and equipping them to develop each area of philanthropic income. Strong administrative skills and a commitment to harnessing AI for efficiency will be key, allowing you to focus on building relationships and sourcing new opportunities.

From crafting compelling applications to driving strategic development, this role places you at the heart of our mission to bring fullness of life to every child, no matter what struggles they face. If you are an experienced, innovative leader with a passion for making a difference, we would love to hear from you.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: 37.5 per hours week (full-time). Open to part-time for the right candidate.

Closing Date: Thursday 20th November

Initial Interviews: Thursday 27th November – Online

Final Interviews: Tuesday 9th December – at our National Support Centre in West Yorkshire

We’re excited to be partnering with Consumers International, a high-impact, international non-profit working at the forefront of social innovation, consumer rights and global policy. This is a fantastic opportunity for a Communications Specialist – a proactive, strategic thinker who can help tell their story to the world. If you’re a natural storyteller with strong digital writing skills, content execution and strategy experience, and a solid understanding of working in or with the charity or public sector, this could be the role for you.

The Role:

As Communications Specialist, you’ll support the delivery of strategic communications across digital, social, and campaign channels – helping shape global narratives and raise the visibility of key research, tools, and events. You’ll bring a collaborative mindset, creative energy, and a sharp eye for detail, with a particular flair for digital content and project coordination.

About You:

You’ll bring:

• Established communications experience, preferably in the charity, government or international development sector
• A strong track record in digital content creation and audience-focused storytelling
• Demonstrable experience in supporting events, research launches or campaign rollouts
• Excellent project management and coordination skills
• Strong stakeholder communication, both internally and externally
• Experience mapping audiences and designing targeted messaging strategies
• A good eye for design and understanding of visual identity

? Quick facts:

• Remote role, with a strong preference for monthly meetups at the London office. If you enjoy being in the office, then you can be in the London office more. 
• 2-year fixed term, with strong potential to become permanent
• £32,000–£35,000 depending on experience
• ? Interviews held on a rolling basis – early applications encouraged.

Applications for the Communications Specialist will be reviewed on a rolling basis. For more information, please apply now!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Join Our Team!

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

The Supporter Care Team are looking to hire two Supporter Care Assistant posts who’ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.

About You

You’ll have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Travel: Occasional travel to Arthritis UK offices (London, Chesterfield, Cardiff, Belfast, Glasgow)

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We’re looking for a Policy Officer who will make a difference to health and social care policy for people with arthritis.  

Within the Chief Executive’s Office, the UK Advocacy and Health Intelligence Department are focused on creating lasting change. We identify creative policy solutions in response to the challenges people with arthritis face. We influence decision-makers through stakeholder engagement, public affairs activity and by campaigning alongside people with arthritis. We have expertise across health and care services, public health, and employment policy. We also work in collaboration to influence medical research and data policy and play an active role in several cross-sector groups.  

About the role
The purpose of this role is to drive policy development across our policy priority areas. The Policy Officer will lead on specific policy projects, commissioning research, developing policy positions, and producing reports and consultation responses.  

This role will cover a broad range of issues across one of our strategic goals – prevention and diagnosis; access to treatment; and living well with arthritis. Our approach considers the needs of people of all ages who have arthritis.               

The Policy Officer will also contribute to the wider work of the team, working closely with colleagues in the Nations Teams, the Research Directorate and the wider charity, including by representing us on cross-sector policy groups, drafting briefings, and participating in events and conferences.  

We’ll give you autonomy, variety and challenge with opportunities to work with inspirational campaigners, attend events in Parliament and meet senior stakeholders in Government. We’re a supportive team who will value your well-being and professional development.  

About you
If your knowledge, skills and experience include the following then we’d love to hear from you:

• Understanding of policy issues relevant to people with long-term conditions or disability.  
• Experience of working in a policy team.  
• Experience of developing and influencing health and social care policy.  
• An ability to think creatively and communicate effectively.  
• An enthusiastic, adaptive and flexible approach.  

As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings.

As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits
Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

You must be based in, and hold the right to work in the UK to apply for this position.

Application deadline and shortlisting
We advise candidates to apply early as we reserve the right to close applications ahead of this date.
Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Arthritis UK where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview
Interview date to be confirmed.

As a Disability Confident Leader, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

The Senior Supporter Care and Campaigns Manager leads how Action for Pulmonary Fibrosis inspires, engages and grows income from supporters overtime. This role ensures that campaign planning, donor insight and supporter journeys are methodically planned, purposeful and income driven. It brings together storytelling, data, stewardship and timing to retain supporters, create deeper connections with our audience and maximise giving.

The postholder will lead a proactive, organisationwide annual campaign calendar, driving alignment between fundraising and communications, and ensuring APF invites supporters into meaningful opportunities to give throughout the year.