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PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.

Salary and Location

• Band 3, Regional Spine points 37-33
• Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
• PCS Birmingham

Successful candidates for the post of Member Response Team Leader will be able to demonstrate:

• Experience leading teams or supervising staff
• Working in a customer-focused organisation or service
• A strong understanding of GDPR
• Experience using CRM platforms such as Salesforce

The main duties of the Member Response Team Leader role include:

• Managing a team of Member Response Team Administrators
• Day-to-day operations of the team
• Ensuring workflows are managed efficiently and service level agreements are consistently met

With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.

The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Thursday 20 November 2025

Interviews will be held in person: Thursday 4 December 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER

Ref: 1125

Grade: Band 3, Region

Salary:

Regional Spine points 37-33

Regional Starting salary £39,403 p.a. rising to £43,715 p.a.

Location: PCS Birmingham

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.

Responsible to: Member Response Team Manager

Responsible for: Member Response Administrators

Contacts

External:

PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts

Internal:

PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments

Main duties and responsibilities

1. People Management

• Day-to-day management of staff and workflow
• Manage work allocation, future planning and support for team/line manager
• Through the appraisal system, identify training and development needs, train or organise training for staff
• Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
• Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
• Check work standards and maintain consistent quality of delegated tasks
• Proactively promote diversity including equality in line with the wider PCS approach
• Continuously improve effectiveness and efficiency of the administrative team
• Ensure health, safety and welfare of team members

2. Systems Management

• Develop and make best use of relevant systems e.g. office, IT, finance, etc.
• Attend relevant training and ensure staff are appropriately trained on system changes and developments
• Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
• Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
• Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
• Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
• Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
• Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
• Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees

3. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

4. Office Coordination / Project Management

• Plan ahead and prioritise the teams work
• Share best practice with colleagues across the organisation
• Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
• Prepare for, attend and record meetings and events and take follow up action
• Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
• Handle projects as directed by the line manager
• Deal with complex queries, issues, arising from staff or via correspondence from members
• Draft complex correspondence, briefs, reports as appropriate

5. Meeting, Conference, Election, Ballot, Events Arrangements

• Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
• Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
• Agree and manage timetables, processes and procedures
• Attend and contribute to events as appropriate
• Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate

6. Union Organising and Campaigning (where appropriate)

• Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
• Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
• Maintain direct contact with PCS members within their workplace(s)/branches as required
• Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required

7. General

• At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: MEMBER RESPONSE TEAM LEADER

Ref: 1125

Date: November 2025

Location: PCS Birmingham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a customer-focused organisation or service
• People management including induction, work allocation, appraisal and conduct
• Efficient set up and management of office systems, procedures and databases
• Draft and deal with complex correspondence and issues
• Events management, organisation and co-ordination
• Attend meetings, produce accurate records/notes of actions, follow up as appropriate

TRAINING (including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Impact and use of digital and IT applications, including Microsoft Office and Salesforce
• Knowledge and understanding of trade unions and work of the public sector
• Project management/project activity
• Understanding of the application of GDPR

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to identify, research, analyse and present evidence, including statistics
• Ability to manage team to ensure efficient running of the work of the department/unit
• Ability to identify and set priorities
• Deal with confidential and sensitive information
• Operational decision making (within defined parameters)

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Do you understand digital marketing and enjoy creating compelling content? Do you know how to make a video that stops the scroll? Would you like to put these skills to use to help others play their part in God’s mission?

• Permanent, full-time 35 hours per week. (We would consider reduced hours)

• Hybrid working - available with 40% home working.

• Starting salary: £30,925 per annum (depending on experience) with a generous pension contribution: up to 10 per cent employer contribution on annual salary.

• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.

• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

access to 24/7 employee assistance programme with qualified counsellors

regular wellbeing coffee mornings

support on menopause for women

up to three volunteer days a year

up to three family emergency leave days a year

retreats and resources for prayer life

 We welcome applications from everyone. We particularly welcome applications from individuals from minority groups as they are currently underrepresented within our organisation. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

Your role

The fundraising and communications group at CMS has ambitious goals and targets and you’ll play a key role in helping successfully deliver on these. You’ll harness the huge potential of social media and other digital platforms to help CMS get the attention of our target audiences, build brand awareness, raise money and recruit people to our mission programmes. As well as having a strong working knowledge of social media platforms, you will need to be able to create and edit video as well as other forms of compelling content.

What you’ll need to succeed

It is essential that the post holder has proven social media, organic and paid content production experience, including video creation, and knowledge of social media posting and interaction via Facebook, Instagram, YouTube and X in an organisational context.

In addition, proven website editing using a content management system such as WordPress and email marketing via a client such as DotDigital.

It is also a requirement that this post holder is committed to the aims and values of CMS.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.

Closing date

We must get your application by midnight on Sunday 30th November 2025

Interviews are planned to be held on Tuesday 9th December in CMS House, Oxford.

To apply

Please send your application form and CV via our website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ.  CVs will only be considered when sent with a completed Application Form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

About the role:

As a Project Worker – Complex Needs, you’ll be at the heart of Single Homeless Project's (SHP) mission to end homelessness in London, working within our short-stay accommodation services that offer safety, stability, and a fresh start for people rebuilding their lives. Each day you’ll work alongside clients who have experienced homelessness and are navigating challenges such as substance use, mental health issues, trauma and physical health concerns. Through trust, persistence and creativity, you’ll help them access and sustain safe accommodation, reconnect with essential services, and take meaningful steps towards lasting independence.

You’ll build strong, consistent relationships that inspire confidence and hope, supporting clients to access healthcare, develop life skills, explore work and training opportunities, and strengthen their sense of belonging in the community. By approaching every interaction with empathy and purpose, you’ll play a key role in creating the conditions for lasting change – helping people not just to move off the streets, but to move forward in life.

At SHP, we don’t just offer jobs – we build careers with purpose. You’ll be part of an organisation that values development and growth, providing opportunities to expand your skills, influence practice, and progress within a sector-leading charity. Your work will help shape better futures for our clients and contribute to SHP’s ongoing journey to challenge inequality and deliver lasting impact for Londoners.

Rota: Monday to Friday: Early shifts (08:00 to 16:00) and Late (14:00 to 22:00) shifts. We consider bespoke and flexible working options, where this can be accommodated within service needs.

About you:

• Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs. 
• A non-judgemental approach to working with people facing multi-disadvantages and the skill to promote a strengths-based approach to case work and person-centred engagement.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives.
• Strong time management skills, ability to manage a caseload of clients, work on own initiative, manage competing priorities and maintain high standards.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 23rd November at midnight

Interview Date: Tuesday 2nd and Wednesday 3rd December online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Prospectus is proud to be supporting our client in the search for an exceptional Development Officer. They are a small, entrepreneurial organisation dedicated to growing the UK National Parks family’s impact, resources and influence.

This is a 6-month fixed-term contract (with the possibility of extension) and the postholder will be working remotely. The salary for this position is £31,403 per annum.

The organisation are reviewing applications and interviewing on a rolling basis for this position so please do apply asap and we will be in touch!  

The Development Officer is a key team member in the organisation with responsibility for supporting the Development Team in researching new prospects and proposal creation together with general administration of the development function. You will be working with the Head of Development and Senior Partnerships Communications Manager to support communications for both the organisation and corporate partners.

They are looking for candidates with experience of maintaining and operating data management systems and undertaking accurate data entry. You will have a track record of managing competing priorities and working to tight deadlines with demonstrable experience of supporting corporate sponsorship/partnership or fundraising operations.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.
 
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
 
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

We are looking for an experienced Manager to guide our team and support the Charity Director with the growth of our charity.

About Interakt

Interakt Community is a UK-based charity committed to supporting adults with learning difficulties as well as sensory, and physical challenges that empowers through the prism of the arts, developing confidence, communication, creativity, and collaboration.

The Operations Manager will play a pivotal role in supporting the Charity Director, ensuring that all day-to-day activities run smoothly, that delivery meets our standards, and that the team is supported to thrive.

This is an exciting opportunity to join an established charity and be part of the development of its ambitious future.

Purpose of the Role

The Charity Operations Manager will take ownership of the day to day operational delivery of Interakt’s core activities. You will manage the planning, scheduling and facilitation of the sessions; oversee a small operations team (session facilitators, business admin, Bookkeeper); ensure compliance, processes and procedures are in place; and support the organisation’s growth and operational effectiveness

Key Responsibilities

Session & Programme Delivery

Oversee the day-to-day management of all sessions: planning, scheduling, and resources are arranged and facilitators are working effectively, as a team, towards a united goal.

Work with the facilitators to maintain high standards of safeguarding, session delivery & quality, , participant experience and inclusion.

Monitor attendance, participant feedback and outcomes; ensure monitoring and evaluation data is captured and reported.

Troubleshoot issues in session delivery (facilitator absence, session structure, session content, participant concerns) and ensure continuity.

Work with session delivery team and Charity Director to communicate communications to the participants guardians/care homes/ parents.

Collaborate with other senior team members, including the board of trustees to align session schedules with organisational goals.

Team Management & Support

Line-manage the small team: session facilitators, business admin support, and work alongside the Bookkeeper. Provide coaching, supervision, performance reviews and professional development.

Foster a positive, inclusive and collaborative team culture.

Allocate workloads, manage rotas, cover arrangements and ensure team resilience.

Be part of the recruitment process, induction and training of new facilitators and support staff as necessary.

Operations, Finance & Administration

Work closely with the Bookkeeper to oversee financial operations relevant to sessions: budgets for sessions, facilitator fees, travel/expenses and resources.

Ensure administrative systems are robust: scheduling software, attendance registers, invoicing, record-keeping, risk assessments, health and safety compliance, safeguarding disclosures.

Work with the Charity Director to draft and implement policies and procedures for operations: session standards, safeguarding, equality, risk management, data protection.

Strategic & Organisational Support

Contribute to the strategic planning of Interakt, including growth of session reach, exploring new delivery models, and continuous improvement of operational processes.

Produce operational reports for the Charity Director and Board: session metrics, staff performance, budgets, risk register updates.

Work with the Charity Director and Board of Trustees to support grant applications: providing data, costings, feasibility and operational perspective.

Stay informed about sector best-practice in charity operations, group delivery, safeguarding and community engagement.

Person Specification

Essential Experience & Skills

Proven experience in operations management within the charity, third sector or community engagement environment.

Experience managing a team (staff and/or facilitators) and overseeing day-to-day delivery of programmes or sessions.

Strong organisational and project-management skills: able to plan, prioritise, meet deadlines, coordinate multiple programmes.

Budgetary experience: understanding of basic financial management, liaising with finance/accounting teams.

Excellent interpersonal skills: ability to work with facilitators, participants from diverse backgrounds, and external partners.

Clear understanding of safeguarding, health & safety, inclusion and equality issues.

Confident using digital tools (including Microsoft Office) and comfortable implementing and improving systems.

Strong written and verbal communication skills; comfortable producing reports and presenting to senior management or trustees.

A self-starter with a proactive approach and ability to adapt in a small charity environment.

Full UK driving licence with no restrictions.

Desirable Attributes

Experience in arts, community development and/or the LD community.

Experience with monitoring and evaluation in a service delivery context.

Experience in service development as a complete process.

Personal Qualities

Enthusiastic champion for the charity’s mission, values and inclusive culture.

Reliable and accountable, with attention to detail and a commitment to quality.

Collaborative and nurturing team-player, but comfortable taking confident initiative and ownership.

Flexible and responsive: able to respond to changing session needs and participant number

Terms & Benefits

Salary: £27,500-£30,000 per annum dependent on experience

Pension: After 3 months a post holder that would enrolled in our NEST pension program

20 days annual leave plus bank holidays

Flexible working where appropriate (with requirement to be present at venue sessions)

Professional development opportunities

Occasional evening or weekend sessions may be required (time off in lieu provided

About This Job

As Fundraising Assistant at sister charities, ACCT UK and CCFA, you will play a key role in the growth of existing fundraising and in the creation of new income streams. Stewarding fundraisers, helping to develop new and existing fundraising campaigns, building relationships internally within the cadet organisations and externally with Trusts and Foundations, corporates and major givers. You will provide administrative and operational support, including maintaining the fundraising database. Working closely with the rest of the Development team and in particular the Marketing department to ensure that both charities can provide increasing financial support to cadets and adult volunteers across the UK.

Essential Skills

• Highly organised 

• Excellent communication skills both verbal and written 

• Excellent interpersonal skills 

• Strong understanding of Word and Excel 

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will join a small, friendly and supportive team who believe collaboration is the key to success. By joining our team you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 9th November 2025.

Interviews will be held at Holderness House, 51-61 Clifton St, London EC2A 4DW during the week commencing Monday 24th November 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergoing a Disclosure and Barring Service check. In addition, we will follow up references.

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports around 3,600 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

Our Volunteer Engagement Department, which the Volunteer Support Officer role will be part of, ensures that volunteers have everything that they need to make a success of their reading sessions with pupils. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role:

Please read the attached Job Description PDF.

The required start date is Monday 5th January 2026. This is a part-time role of 25 hours per week, working 5 hours per day, Monday to Friday. The set working hours are 09:30–14:30. Please note that the start date and hours are fixed in line with business needs and cannot be adjusted.

This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. All Chapter One employees must attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); attendance and participation is mandatory.

Applying for the role:

Please do not send any applications or correspondence via the Chapter One website. If you’d like to ask anything about the role, you’ll have the chance to do so if you progress to the next stage.

Please read the attached Job Description PDF, and write a cover letter. Your cover letter should:

• Clearly outline your suitability for this role, paying attention to the essential qualities listed within the attached Job Description PDF, and how you can apply these to the main duties of the role.

• Show your interest and understanding of Chapter One.

Any applications without a cover letter will be discarded.

As part of your application, you will be asked some questions designed to allow you to showcase your data manipulation skills. Please spend up to 30 minutes on this part of your application, and please read all questions carefully.

Please note that, due to the high volume of applications we expect to receive, we’re unfortunately unable to provide individual feedback to applicants who are not shortlisted at the first stage

Deadline for applications:

23:30 on Wednesday 19th November. No applications will be accepted after this time. We will actively review applications throughout the period of the advertisement. We encourage early applicants as we reserve the right to bring the closing date forward if this is deemed necessary due to volume of applicants.

Next steps:

During shortlisting, your CV, cover letter and answers to the application questions will be reviewed together by a senior member of the Volunteer Support Team. If successful, the next stage will be an interview via a video call. There will be at least one further stage after this. Whether successful or unsuccessful, all applicants will be contacted by the end of Friday 21st November, though we will reach out earlier if we are able to. Please monitor your junk/spam email folder regularly, we make contact from the Charity Job website directly and often these emails are detected as spam. We aim to complete the recruitment process by Friday 5th December.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Location: Home-based in the UK, within 90 minutes travel of Central London, with occasional national and international travel.

Contract: 2 years with the possibility of extension dependent on continuation of funding. You should be available to start by mid-January 2026.

Reporting to: Executive Director (ED) 

Salary: £85,000  - £90,000

Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme. 

Job description 

Overall purpose of role 

The Director of Operations and Finance is a pivotal senior leadership role responsible for ensuring WeProtect Global Alliance has robust and highly effective financial management, operational, governance, and risk infrastructure. The Director will provide strategic financial leadership, act as the primary resource for the Board on governance matters and oversee corporate compliance to enable the impactful delivery of the organisation's strategy to protect children from sexual exploitation and abuse online. 

We are seeking a highly experienced operational leader who is a proactive and confident decision-maker. You will be an influential SMT member and a trusted advisor to the Executive Director and the Board. You must be able to think strategically and solve problems, translating complex technical requirements (finance, legal, risk) into clear, pragmatic, and achievable goals. You will operate with high ethical standards and integrity, modelling the Alliance's values of Accountability, Respect, and Empowerment across all internal and external relationships. 

Key Responsibilities 

Corporate Governance, Risk & Compliance  

• Corporate Governance: Ensure Alliance governance is efficient, effective and provides the necessary support and oversight to the team to enable delivery of our mission, leading on review and optimisation of our governance structures and management. Act as a key advisor to the Executive Director and Board on all aspects of governance, legal compliance, and statutory obligations (including Dutch Chamber of Commerce and UK Companies House requirements).

• Risk Management: Senior responsible owner of the strategic risk register and proactively monitor and escalate strategic risks, reporting on high-level mitigation strategies to the Board and Finance, Risk and Audit Committee. Liaising with the Deputy Head who will oversee the day-to-day monitoring and reporting of operational risks. 

• Internal Control & Audit: Set the strategic standard for the internal control environment. Commission, approve the scope for, and receive final reports on all internal or external governance reviews or audits. Approve all final audit recommendations and plans before presentation to the Board. 

• Legal Compliance: Ensure the Alliance is compliant with all relevant UK, Dutch and international laws, managing external legal counsel relationships as needed, including maximising pro-bono support. 

Operations and People Management  

• Operational Oversight: Provide strategic direction for core operational functions, ensuring the Deputy Head of Operations and Finance delivers effective day-to-day operations including procurement, IT infrastructure, and general administration. 

• Human Resources: Lead internal responsibility and the strategic development of the people management function, in liaison with the Executive Director. This includes owning the overarching policy framework, approving major changes to employee benefits, and managing any external HR consultants or support services to ensure all HR policies, recruitment practices, and performance management are compliant. Overseeing the Deputy Head on supporting the implementation of capacity building across the Secretariat.

• Line Management: Directly line manage and mentor the Deputy Head of Operations and Finance, setting clear objectives, managing performance, and supporting professional development. As a member of the SMT, you may also play a key role in matrix managing team members across the organisation.

• Cross-Organisational Leadership: Work collaboratively with the Executive Director and all members of the SMT to foster a culture of high performance, innovation, accountability, and continuous improvement across all functions, including implementation of our organisational Diversity, Equity and Inclusion policy and our overall organisational strategy. 

Strategic Financial Management & Leadership  

• Financial Strategy & Planning: Lead the development and own the ultimate approval of the organisation's financial strategy, ensuring long-term sustainability and resource allocation aligns with strategic objectives. Working closely with the Deputy Head of Operations and Finance on setting  the parameters for the annual budgeting cycle and it’s execution.

• Budgeting & Reporting: Produce accurate, timely, and insightful financial reports and analysis for the Executive Director, Senior Management Team (SMT), and the Board/Finance, Risk and Audit Committee, drawing on the preparations of the Deputy Head e.g. forecasting, overseeing annual budgeting cycle and fincnial planning 

• Audit & Statutory Compliance: Take ultimate accountability for the annual statutory audit process, ensuring all financial statements are prepared in compliance with relevant legislation and best practice for the Alliance’s Dutch and UK registered entities. 

• Systems and Controls: Own and strategically evolve the financial control framework, ensuring robust policies, procedures, and systems are in place. Champion organisation-wide adherence to these standards, working closely with the Deputy Head who will oversee daily compliance and financial reporting accuracy. 

• Grant Financial Management: Work with our Head of Development to oversee the financial management and reporting for all restricted and unrestricted grants, ensuring full compliance with donor requirements. Contribute to the organisation’s investment strategy and diversification by assessing financial viability of new funding sources or income models. 

Person Specification 

Essential Knowledge, Experience, and Skills 

• Sector Experience: Proven senior leadership experience (Head of or equivalent) within a non-profit, charity, or international NGO setting. 

• Governance & Risk: Extensive experience in developing, implementing and managing corporate governance frameworks, statutory compliance, and organisation-wide risk management in the non-profit sector. 

• Legal Expertise: Demonstrable deep experience and knowledge of relevant legal frameworks and regulation relating to the non-profit sector in the UK and Netherlands.

• Financial Expertise: Deep technical knowledge of relevant financial regulations, statutory accounts and audit processes, with proven experience setting the financial strategy and controls framework for an organisation. 

• Leadership & Management: Demonstrable track record of successfully leading, managing, and developing a multi-disciplinary team, including the management of senior direct reports. 

• Strategic & Communication Skills: Excellent strategic thinking, with the ability to translate complex financial and governance information into clear, accessible reports and advice for senior stakeholders (Executive Director, Policy Board, Finance, Risk and Audit Committee). 

Desirable 

• Accountancy qualifications 

• Experience as a Company Secretary or equivalent governance role. 

• Experience in management and oversight of human resources 

• Knowledge of international grant financial management and donor compliance requirements (particularly UK and Dutch). 

Commitment 

• A demonstrable commitment to the values of WeProtect Global Alliance, including safeguarding children and upholding principles of Respect, Accountability, and Empowerment. 

See attached document for the full job profile.

About us

CSE is a national charity based in Bristol with a clear mission: to tackle the climate emergency and end the suffering caused by cold homes. We believe in a future where everyone can live in a warm, healthy home powered by a fair and sustainable energy system, and we work with people, organisations and communities to help make that a reality. We collaborate across teams and disciplines to deliver practical change, and we’re proud of our independence, integrity and commitment to social justice. Our people are at the heart of what we do, and we want CSE to be an outstanding place to work, one where colleagues feel supported, included, and empowered to make a difference.

The role

Would you like to play a key role in making CSE a great place to work, enabling our people to deliver on our mission to end fuel poverty and tackle the climate emergency?

We are looking for a proactive and values-driven Senior HR Advisor to join our HR team. This is a newly created role and reflects both organisational growth and the increasing demand for proactive HR support, line manager guidance and HR project delivery.

As Senior HR Advisor, you will act as a trusted HR partner, providing confident advice, empowering line managers, and supporting projects and initiatives that strengthen engagement, wellbeing and performance. You will combine day-to-day HR support with delivering improvements to systems, processes and the employee experience, working closely with the Senior HR Manager and Senior HR Officer.

You will also play a key role in helping us embed new digital HR tools, including our HRIS (Employment Hero), Monday, and SharePoint HR intranet. We are in the early stages of rolling these out, so we are looking for someone tech-savvy who can support the Senior HR Manager with rolling up their sleeves, troubleshooting, and helping staff and line managers get the best out of them.

This is a role for someone who enjoys solving problems, improving ways of working, and helping people thrive. If you’re collaborative, approachable and solutions-focused, and excited by the chance to make a real impact in a mission-led charity, we’d love to hear from you.

Who you are

You are an experienced HR professional who is confident advising managers, balancing compliance with a people-centred approach. You are curious and resilient, always looking for ways to improve systems and processes, and passionate about creating a positive employee experience.

You will bring:

· Strong knowledge of UK employment law and HR best practice, ideally supported by CIPD Level 5 (or equivalent experience).

· Experience advising line managers on employee matters.

· Experience contributing to HR projects

· Confidence using HR systems and digital platforms

· Excellent communication skills, both written and verbal, and the ability to adapt your approach to different audiences.

· Strong organisational skills with high attention to detail, and the ability to balance priorities in a fast-paced environment.

· A collaborative, values-led approach that champions inclusion and builds trust with staff and managers.

What we offer

Working at CSE means being part of a supportive, purpose-driven team, where your skills contribute to real social and environmental change. We offer:

· Salary: Scale F (£36,075 - £43,211)

· Pension: 8% employer / 6% employee

· Holiday: 25 days AL plus BH’s

· Benefits:

o TOIL programme and flexibility to support work–life balance

o A commitment to supporting your role progression and continued development

o Health Cash Plan

o Life Assurance

o Enhanced sick pay, maternity pay, adoption pay

o Access to retail discounts and discounted breakdown cover

o Employee Assistance Programme

o Staff activities like yoga at lunch and a book club

o Tech Scheme

o Cycle to Work Scheme

 

Our culture and values

At CSE, our values shape how we work together and with others.

· Commitment to our mission

· Collaboration

· Conscientiousness

· Initiative

Application procedure

To apply, please complete CSE’s application form attached. Applications should clearly demonstrate how your skills and experience meet the person specification outlined in the job description.

The closing date for applications is 10:00 on Monday 24 November 2025.

Interviews will take place on w/c. Monday 1 December and Monday 8 Decmeber 2025.

Applications should be emailed or sent by post to: Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH.

If shortlisted for interview, we will ask you to provide evidence demonstrating your eligibility for employment in the UK.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Crisis Alternative Service in Havering.
Sounds great, what will I be doing?
An exciting opportunity has arisen to lead the development and operational delivery of the newly commissioned Havering Reset Hub, delivered in partnership with North East London NHS Foundation Trust. The Hub is a 365-day, out-of-hours crisis-alternative service offering a safe and supportive space for Havering residents aged 18+ who are experiencing or approaching mental health crisis or severe distress. Staff and volunteers provide compassionate support through assessments, safety planning, wellness and recovery action plans, and social prescribing, helping individuals navigate their challenges and access the right resources.
As Service Manager, you will drive the strategic growth and day-to-day operations of the Hub, ensuring high-quality service delivery aligned with contract requirements and organisational goals. You'll lead partnership development, performance monitoring, and reporting, while embedding co-production and equality strategies into the service. This role requires strong leadership, stake
holder engagement, and a commitment to continuous improvement to ensure the Hub remains responsive to community needs and integrated within the wider mental health pathway.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will bring substantial experience in managing services for individuals with mental health and complex needs, alongside a proven track record of leading diverse teams through all aspects of the employee lifecycle, including recruitment, supervision, performance management, and resolution of HR matters. You will have strong capabilities in service performance monitoring, maintaining high standards of care, and managing complex budgets effectively.
A deep understanding of mental health crisis management, safeguarding, and community care legislation is essential, as is experience working in partnership with statutory services, particularly the NHS. You'll be confident in developing and delivering support plans, promoting services to external stakeholders, and producing high-quality written reports. Proficiency in Microsoft Office and case management systems is required, along with the flexibility to work primarily out of hours, including evenings, weekends, and bank holidays, to support and oversee the delivery of the Havering Reset Hub.
Interview Steps

We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are seeking a  committed and creative Outreach and Communications Officer who will be responsible for sharing our knowledge and expertise as widely as possible.

About The Role

The Unity Project (TUP) supports people who are facing poverty and homelessness because their immigration status allows them ‘no recourse to public funds’ (NRPF).  We believe NRPF should not exist and we are working to end it. Until then, we seek to minimise its impact by supporting people to make the ‘change of conditions’ (CoC) application to access public funds. However, as the number of people living under NRPF continues to grow, we know we will never be able to meet the need for CoCs. Ensuring that our knowledge and experience is shared - with advisors, support services, community groups and individuals who could make applications themselves - is vital. Raising awareness of our work also supports our income diversification strategy by building corporate partnerships and individual donations.

In this role, you will be leading The Unity Project’s outreach and communications work in order to increase awareness of the Change of Conditions process and the support The Unity Project can offer to individuals and organisations.  Your first priorities will include mapping CoC provision across the country; working with the Director to design and implement a communications strategy to engage applicants, advice organisations, corporate partners and donors; and creating a suite of CoC resources to share online. As you develop in the role, you will deliver outreach and information sessions online and in the community. We hope that over time you will have the opportunity to grow, take on new responsibilities and help to shape how we do outreach and communications as we evolve.

About The Unity Project

Who we are

The Unity Project is a small charity that supports people with ‘Change of Conditions’ (CoC) applications required for access to public funds.

Why we exist

We want everyone living in the UK to have equal access to the welfare system. We exist to challenge the 'no recourse to public funds' (NRPF) policy in order to end it and, until then, minimise its impact.

Our values

We aim to be:

• Representative of and accountable to people who are navigating or have navigated the systems we want to change.
• Sustainable, so we can continue our work as long as it is needed.
• Trauma informed, recognising the impact of prior traumatic experiences and promoting an organisational culture which is safe, transparent, collaborative and responds empathically to each individual’s needs.
• Rooted in community, as we believe that strength comes from relationships of solidarity and mutual support.
• Equitable to all who give their time to the project.
• Tenacious, innovative, reflective and adaptable in our casework.

Our benefits

• Salary - £37,800 pro rata
• Flexibility - We all work together in person on Tuesdays. Beyond that we can be flexible about how you meet your hours.
• Annual leave - 35 days inclusive of bank holidays, plus a regular Christmas closure period (subject to board approval)
• Pension - 5% employee contribution, 8% employer contribution
• Clinical supervision - All staff have access to monthly clinical supervision
• Wellbeing - All staff have a personal wellbeing budget to spend as they need 
• Professional development - We organise regular all-staff training sessions to address needs identified by the team, and every staff member has an individual training budget for their own professional development. We aim to support all staff to grow and shape their roles in line with their career aspirations.
• Immigration support - On a case by case basis, we may be able to offer legal assistance with the immigration applications necessary to sustain this employment in compliance with UK immigration law.
• Working environment - We are a small and friendly team of staff and volunteers. We believe that effective opposition to the hostile environment is rooted in our relationships with each other and our community.

This role is essential in our drive for evidencing the impact of the work we do. You will lead and manage a large-scale, multi-organisation piece of research aiming to highlight the impact of our programmes. You will play a key role in ensuring the main research project and any supplementary research projects are delivered efficiently and ethically. You will use data and evidence to inform practice and work closely with the Programme Specialist for Pilots and the wider Quality and Impact Team as required.  Additionally, you will project manage additional cross-organisational projects as required in support of our growing charity. 

This is role is a fixed-term contract for 18 months. 

Travel throughout the UK may be required.   

You will report to the Head of Quality and Impact. 

Key Responsibilities 

· You will be accountable for the oversight of the main research and any supplementary research projects from initiation to completion.

· You will collaborate with the Programme Specialist for Pilots and the Associate Director of Business Development to ensure delivery of the research and ensure alignment and fidelity to the research plan.

· You will work with the Head of Quality and Impact and Finance Team to ensure that the project/s meet agreed objectives, timelines and budgets. 

· You will support the development of project documentation. 

· You will deliver reports and presentations as required both internally and externally from DFN Project SEARCH to share information regarding the research project. 

· You will be accountable for collecting, analysing and reporting on data that is relevant to the organisation. 

Kersalake Fellow

Full time, two-year fixed term contract.

For 40 years, NEF has turned big ideas, rigorous research and community power into real-world change. At this critical moment in politics, we’re looking for a talented researcher to join our team.

The late Lord Kerslake was a lifelong advocate for social justice and worked tirelessly in his career and in retirement to promote access to secure, affordable housing for all. At the time of his untimely passing he was Chair of the New Economics Foundation (NEF), the Peabody Trust and the Kerslake Commission on Homelessness and Rough Sleeping hosted by St Mungo’s. These three organisations have come together to honour Bob by creating a Kerslake Fellowship to work on improving outcomes in housing and homelessness, and especially for social housing.

Employed at NEF for a two-year contract initially, this role will help develop policy and practice capable of delivering big shifts in housing policy that will result in genuinely affordable, high quality and secure homes for all. The Kerslake Fellow will produce high-quality research that will help build the evidence base in social housing and homelessness, generate recommendations for actions that will lead to better outcomes, and build relationships with key stakeholders that will help deliver policy change.

We’re looking for someone with a relevant degree (or equivalent experience), a solid understanding of the housing sector and the challenges and opportunities it faces. At least three to five years’ experience in planning, developing and managing multi-stakeholder projects and/​or campaigns. Just as important is the ability to ability to deal with people at all levels, internally and externally, demonstrable organisational and administrative skill and a commitment to building the new, environmentally sustainable economy with redistribution of power and resources at its core.

Role: Kerslake Fellowship
Hours of work: Full Time (32 hours per week under NEF’s Shorter Working Week)
Salary range: £42,868 — £45,850
Location: Hybrid
London-based staff are expected to spend two days a week in our central London office, but we will explore different arrangements with individuals where this is helpful to support making reasonable adjustments for those with protected characteristics and/​or caring responsibilities.
Contract type: Two-year fixed term

How to apply

Deadline for applications: midnight, 30th November 2025
Interviews: First stage short online interview 4th December 2025 and final stage in person at our London office on 8th December 2025
Start date: ASAP

To apply, please send your CV and one page letter of interest (in Word format).

Please also complete the Equality and diversity monitoring form on our website. 

You must be eligible to work in the UK, as we are unable to sponsor visas.

NEF is committed to equal opportunities, and we particularly welcome applications from people under-represented in research and policy — including Black, Asian and minority ethnic candidates; disabled people; LGBTQIA candidates; people with mental health conditions; and those from working class backgrounds. We also strongly encourage applications from anyone who is prepared to learn and grow on the job, and stress that past think tank experience is not required.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Job Purpose 

To support the manager and deliver on the home and settle services across two hospitals, supporting the wider team, and provide leadership when necessary. You will work in collaboration with AUKEL, the hospitals, and other community health and social care colleagues.

The service supports people returning home after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and with the Manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home, as necessary. You will work collaboratively to lead and manage your team to support the smooth transition from hospital to home for service users.  The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes.

Key Tasks 

• Act as the first point of contact for all referrals across the hospital they are attached to. 

• Meet with patients in the community and/or hospital and carrying out assessments and risk assessments

• Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines. 

• Allocate referrals to Discharge and Settle workers using tech available (currently the Call Round App), training will be available. 

• Collecting feedback from service users and uploading to case management system. 

• Prepare and keep stock of AUKEL Welcome Packs and service leaflets. 

• Deputise for the Manger at discharge planning and other meetings as directed. 

• Support the hospital to improve the patient’s experience of the discharge process 

• Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced. 

• Work collaboratively with other agencies providing support services. 

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 

• Plan and develop person centred interventions to provide short term support for people after hospital discharge. 

• Deliver the front-line services as required e.g. when there is high demand, sickness or staff shortages. 

• Provide occasional weekend cover for the A/L of other Project Officers

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 

• Supervise, support and develop DSWs and volunteers in your service. 

• Liaise with the handyperson service about referrals and jobs for service users. 

• Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends. 

Administration 

• Keep AUKEL case management system up-to-date, input all data, and ensure all referrals, interventions, time spent with service users are recorded. 

• Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App). 

• Ensure wards have good supply of service leaflets and referral forms. 

• Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators. 

• Ensure customer feedback questionnaires are sent at the end of each intervention and record returns. 

• Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.

• Provide weekend cover as needed, i.e. annual leave and sickness, for the services you manage and other hospital settle services provided by AUKEL 

• Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners. 

Quality  

• Be familiar with and to implement AUKEL policies and procedures. 

• Ensure the service is delivered in accordance with Care Quality Commission fundamental standards. 

• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them. 

• Respond to safeguarding or other concerns and make appropriate reports and management action 

Liaison 

• Represent Age UK East London and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services. 

• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission. 

• Liaise with other AUKEL home and settle services and work collaboratively to maintain effective services, including sharing staff where appropriate. 

• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service. 

• Liaise with contractors to arrange deliveries and works to service user’s homes. 

 General 

• Meet regularly with your line manager for support, supervision and appraisal. 

• Attend team and staff meetings, (and other meetings) as required. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 

• Undertake any training required to fulfil the post. 

• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

• Arranging access visits to service user’s homes 

• Work within AUKEL’s expectations of professional boundaries and confidentiality. 

 Functional Links  

• The Home and Settle Project Officer is supervised directly by the Home and Settle Manager. 

• Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across east London.

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply! 

Experience 
Essential 

• Minimum of 2 years’ experience of working within a health or care setting.

• Experience of using IT systems to record work done.

• Experience of supporting colleagues (this could be in a non- managerial position) 

Desirable  

• Experience of working within a hospital setting 

• Experience of managing and developing staff. 

• Experience of working with older people 

Knowledge & Understanding 
Essential 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding of the needs of patients who may lack family or other support. 

• Understanding of the needs of lone workers whilst working in the community. 

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

• Understand of and commitment to equity, diversity, inclusion and dignity. 

Desirable  

• Knowledge of CQC fundamental standards 

• Understanding of NHS hospital discharge procedures 

• Experience of conducting assessments and risk assessments. 

Skills/Attributes 
Essential 

• Excellent interpersonal skills 

• Excellent verbal and written communication 

• Intermediate IT skills 

• Excellent planning and organisational skills 

• Ability to work calmly under pressure. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• The role is required travel across East London

• Flexibility in working hours to meet organisational needs