Retail jobs in croydon, greater london
We’re recruiting an interim Head of Retention Marketing and Customer Journeys on a 12-month fixed term contract to lead a key transformation project.
In this role, you’ll be responsible for managing the second-largest income stream at the BHF, from our existing donor base while delivering adoption of the Adobe marketing stack.
You’ll lead the adoption of Adobe Campaign and CDP in the Retention and Customer Journey Team, coaching the team on developing data led strategies to inspire support from our customers to power lifesaving research, taking them on a cross channel journey to drive greater engagement with our cause and working with our Digital Teams to bring these journeys to life.
Managing income across our loyal regular giving base, our new lottery player base as well as our cash donor, raffle (Give Help) and retail, volunteering, event participant bases (Achieve Goals), your objective will be to grow income from our existing customer groups using cross sell, upsell and engagement communications to improve lifetime value, taking a customer centric approach.
This role is also key to to ensuring that our customers know where they can get help from the BHF, be it access to health content, to learn CPR or contact our Heart Helpline (Get Help).
Leading a talented below-the-line marketing team across our Give Help, Get Help and Achieve Goals objectives, you’ll also work closely with colleagues in our above-the-line teams to take an integrated approach to key comms moments.
About you
You’re a strategic marketing leader with a proven track record in customer retention, journey optimisation, and multi-channel growth. You’ve led teams through transformation, embedded new platforms, and delivered measurable impact.
You bring expertise in CRM, product marketing, and customer data strategy, with a passion for customer-centric marketing that drives engagement and long-term value. Experience with Adobe is ideal, but we would also value experience in platforms like Klaviyo, Bloomreach, Intuit (Mailchimp), Salesforce Marketing Cloud, or HubSpot and an understanding of the capability they have to drive personalised marketing
You’ll also bring:
- Strong working knowledge of customer data, CRM, and product marketing, with experience developing retention and journey campaigns across email, SMS, direct mail, and data-led channels.
- Proven success as a people manager, with a track record of delivering change, building high-performing teams, and driving revenue growth.
- Ability to foster collaboration across teams and stakeholders, and experience managing external agencies through complex CRM and below-the-line marketing projects.
- Commercial and financial acumen, including budget modelling and P&L management.
- Experience working with data science teams to uncover customer insights and translate them into actionable strategies—paired with excellent storytelling and briefing skills to deliver impactful, optimised campaigns.
Working arrangements
This is 12-month fixed term contract covering family leave. Start date ideally in December 2025, although there can be some flexibility.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About us
Everything we do comes back to funding lifesaving research for all heart and circulatory conditions including heart failure, stroke and vascular dementia. Every hour of research we’ve ever funded, every item we’ve ever sold, every campaign we’ve ever run, all the support we’ve ever given. The donations we receive are used to make people’s lives healthier and longer.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
The interview process will consist of two stages. First stage interviews will be held over MS Teams on w/c 21 Oct 2025. For those successful, there will be second stage interviews in-person at our London Office (NW1 7AW) on w/c 4 Nov 2025
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Help fund the future of greyhound welfare
Are you an experienced and passionate fundraiser with a specialism in individual giving and a commitment to animal welfare? Join Greyhound Trust as our Individual Giving Manager. Help us find homes for more greyhounds and fund the future welfare of retired racing greyounds across the UK. This is a new role in a growing team and an opportunity to be part of a step-change in our income generation and engagement.
About Us
At Greyhound Trust, we believe every retired racing greyhound deserves a loving home and a life filled with kindness and compassion. Our national network of homing centres and Branches—powered by dedicated staff and volunteers—supports over a thousand greyhounds each year in their journey from track to home.
Approaching 50 years of helping greyhounds in their transition from racing, matching them to homes where they will thrive in their retirement, the Greyhound Trust is embracing the rapid changes both in the greyhound racing industry and in wider society. The Trust has an annual income of c.£4.5m which enables us to find loving homes for around half of the 8,000 greyhounds that retire from racing every year.
The Role
Planning and delivery of the Greyhound Trust’s fundraising from individuals to support delivery of our organisational strategy.
This is a new role within our new and growing income generation and engagement team. Reporting to the Head of Income Generation and Engagement, the Greyhound Trust looks to you to review and develop current Individual Giving income streams, identify and implement new opportunities and deliver a sustainable growth plan suited to the Greyhound Trust brand, stakeholders, resources and strategic aspirations. We need to build a strong financial foundation that will allow us to care for and home even more greyhounds both today and in the future, engaging new supporters and motivating existing ones to continue their support.
What you will do
- Under the direction of the Head of Income Generation and Engagement, create, deliver and evaluate a long-term Individual Giving strategy.
- Build a diverse and sustainable individual giving portfolio suited to the Greyhound Trust brand, stakeholders, resources and growth aspirations.
- Plan and deliver engaging multi-channel fundraising campaigns, appeals and/or product promotions
- Use data and insight to drive performance, monitor results, and build cases for support.
- Develop and deliver supporter journeys to encourage loyalty and growth across all income stream.
- Integrate individual giving with wider brand, marketing, communications and retail initiatives.
- Provide support to branches in ad hoc individual giving activities.
- Work collaboratively with the PR / Engagement Manager to maximise impact of integrated campaigns both nationally and with branches.
About You
- Experienced in devising and implementing individual giving programme across donor acquisition, journeys and srewardship
- Target-focused with a track-record of delivery
- Innovative in product development
- Professional and proactive, with a strong work ethic and “can do” attitude.
- Curious, analytical, data and insight-driven and innovative.
- Excellent communicator, negotiator and team-player.
- Capable of handling stressful situations while maintaining a positive demeanour.
- Excellent discretion with high professional standards
- Enthusiastic and empathetic towards the Greyhound Trust’s vision, mission and values.
Why Join Us?
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Be part of a respected national charity with a mission-led culture
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Work alongside a passionate team, who are dedicated to Greyhound Trust and Greyhound Welfare
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Be instrumental in the next phase of our growth and engagement of new supporters
How to Apply
If you're ready to drive a steo-change in our individual giving, we’d love to hear from you.
Apply by submitting your CV AND a covering letter, outlining your suitability for the role and why you would be a great fit for Charity and its existing committed team.
Greyhound Trust was founded in 1975. Since then we are proud to have found over 100,000 loving homes for greyhounds.
The client requests no contact from agencies or media sales.
The Children’s Trust exists to support children and their families with acquired brain injuries and neurodisabilities. We are a complex organisation that constantly thrives to deliver the best outcomes for the children and young people we serve.
The Patient Safety, Experience, Risk and Quality Lead at The Children's Trust is a key leadership role within the nursing directorate, reporting directly to the Head of Safety, Clinical Governance, Risk, and Quality.
This position is responsible for ensuring that the highest standards of quality and safety are maintained across all services provided to children and families. Develop, implement, and monitor frameworks and initiatives that enhance patient experience and safety, reduce risks, and ensure compliance with regulatory standards. This role requires collaboration across multidisciplinary teams to foster a culture of continuous improvement and excellence in care delivery.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
- Provide strategic direction and leadership in quality, risk, patient experience, and patient safety initiatives.
- Develop and implement policies and procedures that align with national standards and best practices.
- Promote a culture of safety and quality across all levels of the organisation, encouraging staff engagement and ownership.
- Design and work across the organisation to embed a quality impact assessment process to support strategic decision making.
The role requires flexibility in terms of hours of work, including the ability to work early and late and occasional weekend days to supervise the nursing and care services.
Interview Date: Wednesday 22nd October 2025
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Head of Marketing and Sales
Location: Hybrid- Remote plus travel to our London-based office
Salary: Starting at [£56,900], rising to [£61,948] after a year of service
Contract: Full-time, 37 hours a week
Closing date: Monday 6th October, 12noon
Interview Dates: First stage interviews w/c 29th September.
About Speakers for Schools (Futures For All)
Speakers for Schools (Futures For All) is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.
We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.
By 2028, our ambition is that every young person in the UK has access to high-quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.
Join us at this exciting time as we launch our new brand and name – Futures For All – and contribute to the next stage of our growth and impact.
Role Summary:
Futures For All is entering a bold new chapter - with a new name, brand identity, and five-year growth strategy to transform access to work experience nationwide. We're seeking a strategic and commercially minded Head of Marketing and Sales to lead the development of our employer pipeline, elevate our brand presence, and drive corporate engagement across the country.
This is a highly cross-functional leadership role combining B2B marketing, brand strategy, and sales enablement, to increase adoption of our digital platform, expand our marketplace offer, and support long-term relationship development with employers, public sector stakeholders, and strategic partners.
You will own the strategy for how we build and sustain our employer pipeline through marketing, content, networks, and direct engagement - and ensure we are telling the right story to the right people, at the right time.
Key Duties / Responsibilities
Employer Pipeline and Business Development Enablement
· Plan and lead the strategy for growing our employer pipeline, activating existing networks and cultivating new corporate relationships.
· Develop structured approaches to stakeholder segmentation, targeting, and relationship development with senior corporate leaders.
· Generate high-quality B2B leads and support the Business Development and Fundraising teams with insight, campaigns, and sales materials.
· Support engagement with Combined Authorities, Career Hubs, and strategic public sector partners to expand reach and drive platform uptake.
Marketing Strategy and Brand Visibility
· Develop and deliver a B2B marketing strategy that builds visibility and credibility with large employers and strategic partners.
· Drive adoption of our digital platform and marketplace by integrating product messaging into all campaigns and outreach.
· Position Futures for All as a leading voice in the ESG, DEI, and early talent space through thought leadership and storytelling.
Campaigns, Content and Creative Leadership
· Lead the creation of powerful sales and programme assets - brochures, decks, case studies - to support partnership building, business development, and fundraising.
· Oversee rollout of our new brand identity (Sept 2025) and ensure consistent messaging across all touchpoints.
· Manage the Head of Design and Digital Marketing Manager to deliver high-quality, well-targeted campaigns and creative outputs.
· Collaborate with PR agencies as needed to raise awareness of our charity and its programmes.
Data, Insights and Impact
· Use analytics to track lead generation, campaign engagement, and marketing performance.
· Report on BD and marketing KPIs to the leadership team, and adjust strategies accordingly.
· Ensure data-driven decisions guide ongoing activity across digital, stakeholder engagement, and campaign optimisation.
Person specification
Essential skills
· Demonstrable ability to lead brand and content strategy, execute multichannel campaigns, and manage creative teams.
· Creative thinker, skilled in storytelling and copywriting.
· Confident using digital marketing platforms, and CRM/reporting tools.
· Strong visual content development.
· Commercially minded with a passion for social impact.
· Skills in identifying potential supporters and management of a pipeline of prospective donors/partners.
· Analytical and financial skills to monitor data including pipeline management, KPIs and income/expenditure monitoring.
· People skills to support networking and relationship building with internal and external stakeholders.
Essential experience
· Proven senior experience in B2B marketing, ideally within education, nonprofit, tech, or early talent sectors.
· Strong track record of engaging c-suite and senior stakeholders in large corporates.
· Experience working alongside senior leaders, Trustees and other VIPs to solicit major donations.
· Experience developing lead generation and conversion strategies.
· Experience of working in or alongside business development, sales, or fundraising functions.
Desirable skills and experience
· Understanding of employer networks, DEI, and youth employment challenges.
· Confident assessing and addressing reputational risk.
· Experience of line management of staff, ideally as part of a marketing/communication function.
· Experience of managing external public relations and press.
We open up prestigious networks and opportunities, ensuring every young person has equal access to work experience nationwide.
The client requests no contact from agencies or media sales.
Team: Safety, Health & Environment
Location: North-East England/South-East Scotland. Remote with regular travel. Approx. two to three times a week
Work pattern: Monday-Friday, 35 hours per week
Salary: Up to £42,750.72 per year
Contract: permanent
To be considered for this role, you must live in North-East England or South-East Scotland
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Health and Safety Officer:
- Conduct in-person health & safety and fire risk assessments across centres and shops, ensuring compliance with legislation and internal policies
- Investigate accidents and incidents, analyse trends, and recommend preventative actions
- Maintain accurate records of inspections, training, assessments, and incidents in line with data protection requirements
- Promote completion of H&S e-learning and identify additional training needs
- Build strong relationships with staff and volunteers to foster a positive safety culture
- Lead regional H&S Committee meetings and contribute to team discussions and continuous improvement of SHE practices
- Support wellbeing and mental health awareness by signposting relevant resources
About the Safety, Health & Environment team:
The SHE team are a multi tasking team that undertake most Health and Safety tasks in-house, working closely with most other teams within Cats Protection. The team is made up of a manager and 4 regional officers who cover the whole of the UK, The team deal with the Cats Protection retail outlets, Cat Centres, accident investigations, DSE, branch volunteer enquiries and more.
What we’re looking for in our Health and Safety Officer:
- NEBOSH Diploma (or equivalent) and membership of a relevant professional body
- Significant experience (3+ years post qualification) in a similar health & safety role, ideally in public sector, facilities, or charity setting
- Experience working across multiple sites
- Strong knowledge of health & safety legislation and best practices
- Excellent communication and influencing skills across all levels
- Able to work independently, manage workload, and perform under pressure
- Organised, pragmatic, and professional with a flexible, positive attitude
- Proficient in Microsoft Office, especially Excel
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Application closing date: 6th October 2025
Virtual interview date: w/c 20th October 2025
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. anonymised application form
2. video screening
3. virtual interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats


We want a world free from the fear of heart and circulatory diseases. To achieve this, we’re transforming how we engage with our supporters and customers, making every digital interaction more meaningful, seamless, and impactful.
About the role
As our Digital CX Analyst, you’ll be at the heart of this transformation, using data to uncover insights, optimise user journeys, and drive conversion across our digital platforms. You’ll play a key role in our Conversion Rate Optimisation (CRO) programme and support initiatives across UX/UI, content, product innovation, and customer experience, including collaboration with our Medical and Retail directorates.
- Drive Insightful Product Decisions: Analyse customer journeys and digital touchpoints to uncover behavioural trends and bottle necks. Partner with Digital and Product teams to optimise user experiences and improve conversion.
- Support Experimentation & CRO : Shape and validate A/B testing strategies, inform hypotheses, and analyse performance outcomes to guide impactful decisions.
- Champion a Data-Led Culture: Deliver clear, actionable reporting and respond to analytical queries. Promote data literacy across teams to embed data into everyday decision-making.
- Enhance Data Infrastructure & Accessibility: Develop intuitive BI tools, refine tracking systems, and integrate BigQuery pipelines to ensure stakeholders have reliable and accessible data.
- Foster Cross-Functional Collaboration: Work closely with teams across the organisation to embed insights into strategic initiatives and continuously improve digital experiences.
About you
You’ll have a strong background in digital analytics within a marketing or product environment, with extensive experience supporting CRO programmes and experimentation. You’ll be experienced at using tools like Google BigQuery, GA4, and SQL to interrogate data, uncover insights, and inform decision-making. Able to translate complex data into clear, actionable recommendations you'll be key to driving improvements across our digital journeys and helping us better serve our supporters.
You’ll be a curious, analytical thinker who thrives on solving problems and improving user experiences. You'll be able to bring:
- Advanced SQL skills and experience working with large datasets
- Strong knowledge of GA4, Google Tag Manager, and product analytics tools
- Experience with A/B testing, causal inference, and statistical significance
- Proficiency in data visualisation tools (e.g. Looker, Power BI)
- Ability to present and communicate insights to technical and non-technical audiences
- A collaborative mindset and a passion for data storytelling
- Experience working with raw operational data and turning it into structured insights
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
The first interview stage will be held virtually via MS Teams in week commencing 6 October. The second-stage will be in-person in our London office.
Are you a great communicator and experienced relationship manager?
Do you have a track record of leading high-value fundraising partnerships across charity and corporate sectors?
Have you developed transformative partnerships, identified growth opportunities, and put strategies in place to deliver impactful outcomes?
If so, this is your opportunity to make a real difference.
About the role
At the British Heart Foundation, we’re committed to ensuring everyone has a healthier heart for longer. As our Senior Partnerships Manager, you’ll be at the forefront of this mission, leading flagship, income-generating partnerships that fund life-saving research and support.
This is a strategic, outward-facing role where you’ll:
- Lead and grow a portfolio of high-value, multi-dimensional partnerships that go beyond transactional relationships.
- Shape the direction of some of our most significant collaborations, delivering against ambitious income targets and shared objectives.
- Build trusted relationships with senior stakeholders across corporate partners and within BHF, acting as a strategic advisor and ambassador.
- Drive innovation and identify new opportunities for growth, using market insight and commercial acumen to create mutually beneficial partnerships.
- Lead cross-functional projects, resource planning, and performance tracking to maximise impact and embed best practice.
- Manage and develop line reports as part of a, high-performing team, fostering a culture of ambition, accountability, and continuous learning.
About You
You’re a commercially minded fundraiser with significant experience in partnership management across corporate and charity sectors. You know how to deliver long-term impact through strategic collaboration, compelling storytelling, and confident leadership.
You bring:
- A strong track record of building and scaling high-value partnerships that consistently exceed targets and deliver measurable outcomes, incorporating elements of CSR, PR, marketing, B2B sales, and ESG.
- Sharp financial and commercial acumen, with experience in reporting, budgeting, and financial modelling.
- Excellent influencing and negotiation skills, securing senior stakeholder buy-in and driving progress in complex environments.
- People management experience, with a leadership style that motivates teams, fosters collaboration, and builds capability.
- Knowledge of B2B marketing and campaign/project management, with a proven ability to build momentum, deliver at pace, and drive results that matter.
- A bold, growth-focused mindset, combining ambition, agility, and a proactive approach to delivering long-term value.
- A clear understanding of charity compliance, fundraising regulations, and ethical partnership practices.
Working arrangements
This is 12-month fixed term contract covering family leave.
This is a hybrid role, with your time typically split between working from home, one day a week at our London office, and one day visiting corporate partners. As face-to-face engagement is central to success in this role, flexibility is essential to meet evolving business and partnership needs.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
This will be a two-stage interview process. The first stage is planned for the 17 & 20 Oct 2025 and will take place via Microsoft Teams. The second stage is scheduled for 23 and 24 Oct 2025 at our London office (NW1 7AW).
We’re passionate about providing our valued supporters with the best possible experience, making it as easy as possible to get involved with British Heart Foundation’s (BHF) mission to help fund lifesaving research.
Our team is growing, to support the various Products we support within BHF, and we’re recruiting for two new Product Owners focused on Workday Core HCM to join us and you'll own the roadmap for your product, ensuring they are prioritised to drive maximum user value and support business goals.
You’ll work and collaborate closely with colleagues across the business and be supported by a scrum team made up of experts in UX, development, QA, delivery, and content.
Working arrangements
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With a strong knowledge and understanding of product development and product life-cycle management, as well as knowledge of product discovery techniques and data analysis and insight tools you’ll have previous knowledge of technical systems as well as the technology fundamentals that underpin them.
Due to the focus of the role, significant experience of Workday Core HCM is essential, alongside a specialism of two of the following modules; Integrations, Payroll, Benefits, Talent Optimisation.
You’ll have agile scrum experience, alongside proven experience of stakeholder management at varied levels of technical literacy, able to communicate clearly to both technical and on-technical audiences.
You’ll have a collaborative, positive, organised, and adaptable attitude to work, with previous experience managing supplier relationships and optimising costs, and will be able to be proactive about finding better ways of doing things and building your technical know-how.
With previous experience of analysis techniques, you’ll be able to manage a varied and challenging workload, and will be able to think critically, constructively challenging others and interrogate information, manage supplier relationships and optimising costs.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
First stage interviews will be via MS Teams, with successful candidates being invited to a second stage interview at our London offices.
How to apply
To apply for this role please use the apply button below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Please note the role is known internally as "Product Owner"
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK has an exciting opportunity to join their fantastic team in Tooting!
We are recruiting for a Shop Manager to manage the day to day running of our Tooting shop (South London, SW17).
As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.
This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.
If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
The client requests no contact from agencies or media sales.
Age UK has an exciting opportunity to join their fantastic team in Clapham!
We are recruiting for a Shop Manager to manage the day to day running of our Clapham store (South West London, SW4).
As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.
This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.
If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
The client requests no contact from agencies or media sales.
British Heart Foundation (BHF) is the UK's largest independent funder of cardiovascular research. As a Research Advisor you’ll play a pivotal role in bringing our research strategy to life.
Through our portfolio of active research projects, we fund some of the most exciting and innovative cardiovascular research and the most talented scientists from PhD students to BHF Professors.
You’ll play an active role in supporting the work of our research grant committees, by providing scientific input throughout the research grant evaluation and delivery process and taking primary responsibility for supporting the work of the Chairs and Programme Grants Committee.
You’ll work closely with the Senior Research Advisor, Research Grants Manager and Research Grants Officer during funding cycles and grant applications and awards.
Working arrangements
Please note this is a fixed term contract covering family leave until the end of May 2026.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With a PhD, or equivalent, degree in bioscience, you'll have knowledge and an understanding of scientific and clinical careers and the work of BHF, specifically in relation to research.
With experience of cardiovascular or related research at postdoctoral level as well as research grant evaluation and administration, you'll be able to interpret complex research data and communicate it to lay audiences
You’ll be a proactive member of the team possessing outstanding attention to detail, analytical and interpersonal skills.
With excellent communication, prioritisation, and organisational skills you’ll be able to meet multiple deadlines. You’ll serve as an ambassador for BHF and its research achievements, promoting BHF and its research funding schemes.
This is an outstanding opportunity for a motivated person with suitable experience and interests to make an important contribution to the primary mission of one of the world's leading funders of cardiovascular research.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.
Interview process
First stage interviews are planned for 15th October on MS Teams.
How to apply
It’s quick and easy to apply for a role at BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Assistant Manager – Surbiton (Part Time)
Job description and person specification
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
· Can this be stopped?
· How will I live my life?
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.
We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.
We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Assistant Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
Responsible to
Commercial Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21 hours, 3 days per week but flexible over a seven-day rota
Salary
£15,124 PTE,
Location
Surbiton
How to Apply
Please submit your CV and a covering letter with subject header – Assistant Manager – Surbiton (Part Time)
Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you’ll bring and why you want to work for Fight for Sight?
Closing date for applications: Rolling
Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.
Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.
Role Responsibilities
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Volunteer Manager and Commercial Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Commercial Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Fight for Sight’s financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight’s internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sight’s health and safety policies and procedures, including waste management and customer safety
Leadership – Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Fight for Sight’s work and help them to understand the value of their contribution.
Management - being part of Fight for Sight
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Fight for Sight safeguarding policies.
Other
· Required to adhere to Fight for Sight’s mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Employee benefits
We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:
· A great team and a supportive culture
· Employer pension contributions matching up to 10%, and death in service cover
· Generous parental leave
· Flexible/hybrid working options
· Apprenticeships scheme, study leave and financial support for training & development
· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program
· An active Social Committee and staff events
Application & Interview process
See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.
Successfully shortlisted applicants will be invited to interview online via MS Teams.
Accessibility
We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.
Equal opportunities, diversity & inclusion
Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.
Other information
We draw your attention to some important policies that govern the research that our charity funds. You can find these on our website.
Please submit your CV and a covering letter with subject header – Assistant Manager – Surbiton (Part Time)
Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you’ll bring and why you want to work for Fight for Sight?
The client requests no contact from agencies or media sales.
Editor
Fixed Term Contract (9-12 months)
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location: split between home and our London Office / Shipley Office / Glasgow office
Salary range: £35,500 - £39,500
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
About the role
In this role you will undertake editorial and other content-production activities for the development of information and support materials produced for people living with cancer and those close to them, ensuring all outputs adhere to high editorial standards and agreed processes which safeguard our quality and brand.
You will be working in partnership with other Macmillan teams and external organisations, as needed, to ensure the smooth running of editorial functions required for the production of high-quality information materials.
About you
The successful candidate will demonstrate the following skills and experience:
- Excellent content writing, editorial and proofreading skills
- Excellent oral and written communication skills
- Experience of developing cancer or health-related information, or an ability to deal with complex information about cancer and related issues
- Project management experience
- Experience of using InDesign - understanding of good design and basic understanding of resolving layout issues
- Basic working knowledge of Illustrator/Photoshop
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Friday 3rd October 2025
First interview dates: w/c 13th and 20th October 2025
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
Barnardo's exists to Change childhoods. Change lives.
We believe every child deserves a safe, happy childhood and the opportunity to thrive. Too many children and young people face disadvantage or harm, and we're here to change that. Our teams work together to deliver excellent services, influence policy, and shift public attitudes — and we need passionate leaders focused on striving for excellence to help us do it.
About the Role
We're looking for an experienced Head of Digital (Acquisition and Loyalty) to drive improvements across our digital marketing & fundraising and e-marketing programme. This is a critical role in our Fundraising & Marketing function, supporting teams who lead brand, marketing, fundraising and more widely across the charity. As a function we focus on growing awareness of Barnardo's and inspiring support through our brand, campaigns, and fundraising, we raise around £46 million annually and build a vibrant community of supporters who are inspired to do more - shop, donate, volunteer, advocate and foster.
You'll bring your expertise to support a talented team of digital specialists to accelerate our growth through digital channels — scaling up our digital marketing and fundraising capabilities, driving continuous improvement, and ensuring that customer and supporter experience is at the heart of everything we do so we make it easy to join and a joy to stay.
What You'll Do
- Lead, in collaboration with other teams, across paid digital marketing and digital fundraising acquisition (excluding Retail)
- Maximise supporter retention, lifetime value, and loyalty through strategic leadership of our email marketing programme
- Collaborate as part of our integrated campaign approach to support the delivery of integrated, audience-led campaigns that inspire increased consideration to support, drive action and grow income
- Champion the voice and experience of our supporters in digital infrastructure and systems change
- Manage a budget of £500K–£1m, and drive continuous improvement including when needed building the case for investment
- Foster a culture of agility, continuous improvement and data-driven decision making
- Represent Fundraising & Marketing in key governance groups and deputise for the Director when needed
What You'll Bring
We're looking for someone with:
- Proven success in digital marketing, eMarketing and preferably in digital fundraising as well
- Experience leading high-performing teams and managing digital budgets
- Strategic planning skills and a deep understanding of audience insight and performance data
- Strong relationship-building, and influencing skills across internal and external stakeholders and a love of working in integrated cross functional teams
- A passion for delivering amazing supporter experiences and driving long-term value
- A commitment to Barnardo's values: Respecting the unique worth of every person, encouraging potential, working with hope, and exercising responsible stewardship
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an experience Business Development Marketing professional to join our team.
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Community Rehabilitation Service. We are the largest centre commissioned by NHS England for Category A neurorehabilitation.
This role is pivotal in leading on developing commissioning and referral relationships with external stakeholders, whilst driving development of services and marketing activities to build and promote new business, increase income, strengthen pipelines, and position The Children's Trust as the provider of choice for children with acquired brain injury and neurodisability.
You’ll work alongside a cross-organisational team to promote our services to external stakeholders, in particular managing our key account plan to influence, maximise referrals and income generating opportunities. Key to this is cultivating and maintaining relationships with stakeholders including hospital-based clinicians, commissioners at both integrated care boards and local authorities, with professionals with NHS England at a regional and national levels, embassies, medico-legal professionals including case managers and lawyers.
To underpin this, you’ll create, implement and review services-related multi-channel marketing activity, both on and off-line, including development and oversight of our professionals’ events programme, ensuring all activity aligns to, is integrated and works towards delivering our strategic objectives.
You will have the opportunity to develop and implement your expertise in an environment that is focused on the highest clinical and quality standards. You will work in a 24-acre site which is unusual in its beautiful historic nature, as it is unique in its state-of-the-art facilities including robotic technology and virtual reality.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
You’ll play a key and central role in driving promotion of our services, and this requires a balanced mix of both business development and marketing skills, knowledge and experience in a complex, services environment. You’ll be comfortable with matrix working, recognising the importance of this role in working across the organisation to drive referral generating activity.
To succeed in this high profile and diverse role, you must demonstrate:
- Building and maintaining relationships with a wide range of external stakeholders, including commissioning bodies such as NHS England, Integrated Care Boards, Local Authorities.
- Strong communication and negotiation skills.
- Marketing of services, preferably within healthcare/social care sector.
- Managing and reporting on development of services and associated marketing activities, in a structured way.
- Knowledge of commissioning landscapes, within healthcare/social care sector.
- Proven self-starter and excellent track record in development of services, including driving referrals, building pathways and promoting service.
Interview Date: To be confirmed
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
To apply for this role please click on the apply now button at the bottom of the advert.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.