179 Retail volunteer jobs
Closing Date: 12th June 2022
Department: Ticketing
Locations: Manchester International Festival/The Factory
Remote status: Hybrid Remote
Employment type: Full-time
Salary: £40,000 per annum
Purpose of the Role
To lead the Factory and Manchester International Festival’s ticketing function. Provide a responsive, friendly and efficient ticketing service to customers, internal departments, producing partners, commercial promoters and other hiring parties in a wide range of ticketing set-ups, working to improve service delivery and realise commercial potential from ticketing.
Lead the management and delivery of Factory ticketing department as part of the Visitor Operations team to ensure excellent customer service to all Factory and MIF audiences, at every touch point, whether on or off-line.
The Head of Ticketing will work with external ticketing agencies on inventory management and event set up as required. They will develop the external ticketing function and set up in external non-Factory venues for MIF.
They will work closely with the Director of Audiences, Head of Music and Head of Commercial Events & Partnerships to deliver a ticketing strategy that supports the vision of the organisation, balancing our values around access and inclusion with strong commercial acumen.
Key Responsibilities
To contribute to delivering the success of the Factory and MIF through:
• maximising sales revenues through the proactive management of inventory and dynamic revenue management strategies
• maximising sales through efficient and effective sale of tickets, including platform optimisation
• leading on the management of ‘holds’ and liaising with internal and external third parties to achieve this
• working in partnership with external ticketing agencies to realise commercial targets, deliver large scale on-sales and to extend market reach for specific events
• To work closely with the Head of Visitor Operations, leading the Ticketing team to deliver an excellent blended visitor experience that is warm, welcoming and authoritative and ensuring staff understand the Factory’s business goals and targets
• To take a lead on key ticketed related projects from inception to delivery including upgrades, enhanced functionality/new technologies and website integration to ensure the most effective ticketing operations possible
• To take a leading and proactive role with the Factory/MIF’s ticketing system provider – liaising on the day-to-day system operation and ongoing developments and delivery needs
• To be responsible for managing all set up and administrative ticketing processes to ensure events are put on sale in a timely and accurate manner – working closely with related internal stakeholders and with external promotors, producers and/or third-party agencies
• To manage the external ticketing function and set up in venues external to the Factory for MIF23 and beyond, working with existing external third party venue ticketing teams where in place
• To contribute to the design and development of commercial opportunities, through dialogue with the Commercial and Audience Teams and working with staff to maximise ancillary income
• To act as the primary channel for building Factory membership, working closely with the Membership Manager, to realise the ambitions for the scheme and deliver the income and retention targets
• To work closely with the Access Manager, Head of Visitor Experience and Director Audiences to implement accessible ticketing strategies that support access for those living with disabilities, suffering economic disadvantage and/or who are not traditionally engaged with the arts, managing the work of the Groups and Access Ticketing Co-ordinator in support of this
• Manage any third party ‘call centre’ resource required to handle large scale on-sales and MIF, identifying providers and working through terms and conditions of engagement, contract length and fulfilment and budget
• To work closely with internal departments and oversee all ticketing financial set-up including campaigns, funds, fees, payment methods, appeals and advance reporting
• To provide up to date, regular and timely advance sales reports and sales trend reporting to internal teams and external promotors, producers and agencies as required
• Ensure data is captured accurately and effectively and work closely with Audiences team to create robust reporting systems that are accurate and insightful
• To be responsible for financial reconciliation of all ticketed events at the Factory and MIF and provide information and reports to external third parties and to the Factory/MIF Finance Department as required
• To manage the ticketing budget reporting accurately to the Head of Visitor Experience in a timely way enabling efficient allocation of resource and effective oversight
General
• Actively engaging with the organisation’s vision and policies regarding equal opportunities and diversity, artistic ambition, participation and engagement, health and safety, evaluation and monitoring
• Training and talent development is central to the way that MIF and The Factory work. All job roles are expected to contribute to our training and development activity, contributing time to supporting our training programmes on site and occasionally off site
• Any other duties that are commensurate with the post
Person Specification
Essential
Skills and Experience
• Proven experience of running a complex fast paced event ticketing operation
• Extensive knowledge of the UK Ticketing landscape, leading ticking providers and systems
• Track record in managing inventory to maximise income and commercial opportunity
• Track record of meeting or exceeding sales targets
• Demonstrable experience of data management and GDPR
• Experience of managing and motivating a team working across in person, online and phone sales
• Experience of setting up or contracting temporary ticketing provision in response to exceptional flux in demand
• Proven experience of working with a range of commercial third-party ticket providers and managing those relationships to the mutual benefit of all parties
• Experience of developing ticketing strategies that address the challenge of broadening access and inclusion
• Ability to compile accurate reports and present data clearly in order to drive decision making
Characteristics
• Motivated by achieving sales targets and delivering great customer service
• Strong people skills
• Good communicator both verbally and in writing
• Used to working with speed and accuracy under pressure
Desirable
• Experience of working with Spectrix ticketing system
• Experience of working with Artifax scheduling system
• Experience of ticketing set ups for non traditional event/art spaces
Manchester International Festival (MIF) launched in 2007 as the world’s first festival of original, new work and special events. It is an... Read more
Rochdale and District Mind have two successful Wellbeing Café projects providing training and supported work for users of mental health services in HMR (Heywood, Middleton, Rochdale) who wish to move towards mainstream employment and education. Situated at the Nye Bevan Centre in Rochdale and on Wood Street in Middleton, the Café’s are equipped with modern facilities and offer a range of healthy eating options alongside internet and computer access for those who need it.
We are seeking to recruit an experienced Café Worker to provide support to both Café Supervisors and assist in the day to day running of the projects. You will need catering and food preparation experience and an understanding of mental health issues. This will be a challenging but rewarding role working on a project which has, and will continue to, make a real difference to the lives of Mental Health Service Users in the Borough.
Main duties:
- Assisting the Café Supervisor/Manager in the supporting, motivating, and training of Service Users and Volunteers.
- Preparation of food and beverages.
- General kitchen duties, as necessary.
- Maximizing good customer relations.
- Working as part of a team.
Sessional worker- for sickness and holiday cover.
Salary: £10.12 per hour
Closing date for C.Vs Sunday 29th May 2022 at midnight.
Shortlisting Monday 30th May 2022.
Interviews to be held Tuesday 31st May 2022.
We are Rochdale and District Mind A local charity and membership organisation. We provide a range of services to supp... Read more
The client requests no contact from agencies or media sales.
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Age UK are passionate about raising much needed funds to benefit older people across the UK. Can you help us?
We are looking for a confident Assistant Store Manager to help ensure the ongoing success of the Amersham branch.
You will provide a quality retail service, aiming to surpass targets and expectations. If you have worked in a similar role and have strong retail and customer service skills, we are keen to hear from you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
About you:
* Proven retail experience
* Helping the Shop Manager drive the success and profitability of the store, covering for management when necessary
* Leading by example, offering excellent customer service levels at all times
* Displaying goods effectively and maintaining the shop's appearance
* Recruiting, supporting and training the volunteers in the shop, as required by the Shop Manager
* Encouraging engagement in the shop and the work of Age UK
* Generate stock donations to meet sales requirements
* Travel within the region where required in the performance of the job, to provide cover in another shop, or for training activities
What we offer in return:
* 25 days holiday + Bank Holiday allowance - (pro-rata)
* A generous pension - we will contribute up to 6%
* Shopping discounts
* Life assurance and many more…
Additional Information
To comply with UK legislation we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So we are particularly keen to hear from applicants from these groups.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Who we are
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more
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Title: Sunday Assistant
Salary: £9.50 per hour
Hours/Contract: 5.5 hours per week
Contract Type: Permanent
Based: Marie Curie Shop, Shrewsbury
Closing date: 26 May 2022
Interview date: TBC
An exciting opportunity has arisen for an Assistant to join our team in the Marie Curie Shrewsbury Shop! You will be working a 5.5 hour shift on Sundays
We are currently looking for someone with a strong retail background to join our stores team. You will be supporting the achievement of sales within the shop. Using best charity retail practice, creative flair, and an ability to lead by example, you will support the team to create an inviting shop which encourages sales and promotes excellent customer service.
What we are looking for:
- Excellent customer service skills with an ability to communicate with tact and discretion
- Experience of cash handling and financial management procedures (including completion of sales records)
- Strong leadership skills with proven line management experience
- A compassionate individual with a passion for the Marie Curie brand
What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working
If you would like to discuss the role in more detail please contact Neil Lias via email
To view the full job description please click here.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
This role will be subject to receiving a satisfactory Basic criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
About us:
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a p... Read more
Title: Sunday Assistant
Salary: £12.06 per hour
Hours/Contract: Part time 5.5 hours per week
Contract Type: Permanent
Based: Sinfin, Derby
Closing date: 7 June 2022
Interview date: TBC
Key responsibilities include maximising sales by maintaining high standards of display and layout in the shop and shop windows, ensuring that stock density is maintained, regular rotation of stock is carried out and that maximum realistic prices are obtained on donated items, in accordance with charity guidelines, as well as Bought in Goods.
Gift aid is a vital source of income from donated goods and you should ensure that this is maximized when dealing with customers and donors, ensuring that excellent customer service is provided at all times. You should also ensure that high standards of cleanliness are maintained throughout the shop including the sales floor, stock processing area, offices and communal areas.
With a strong retail background, you will join our committed team in making a significant contribution to achieving charity sales targets. You must be reliable and flexible to meet the needs of the charity.
What we are looking for:
- Excellent customer service skills with an ability to communicate with tact and discretion
- Comprehensive retail management experience, preferably in fashion/clothing, with experience of cash handling and financial management procedures (including completion of sales records)
- Strong leadership skills with proven line management experience
- A compassionate individual with a passion for the Marie Curie brand
What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working
Click here to view our full job description
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
This role will be subject to receiving a satisfactory Basic criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
About us:
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a p... Read more
We have an exciting opportunity for a Ecommerce Product Manager to join our team based in Lancing (hybrid working available). We will offer you a competitive salary of £42,973 per annum.
We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.
The Ecommerce Product Manager Role:
We are rejuvenating the team post pandemic, during the past year we have pivoted the business from a B2B Wholesaler to a direct to customer model, with huge untapped potential for growth.
You will lead a brand new and growing team, while being an integral part of a dynamic management team fully accountable for running this mid-sized business. The business is growing and the structure is regularly reviewed so plenty of opportunity for progression.
As our Ecommerce Product Manager, you will drive the end-to-end delivery of our Ecommerce development Programme and projects. You will lead a dedicated Ecommerce delivery team ensuring that projects are delivered to cost, quality and schedule. Working with our third party developers you will be involved of all aspects of a multitude of projects from end to end. You will have solid experience in taking the lead on a product (s) and managing and coaching a range of staff in product management techniques and methodologies. From strategy through to delivery, and into continuous improvement, your role is to communicate product strategies and vision, identify requirements, translate into user stories, communicate with a range of stakeholders internally and externally, and ensure implementation
Key responsibilities as our Ecommerce Product Manager:
- Provide product management across a range of products which focus on helping to improve our customer’s experience
- Working collaboratively with other colleagues, contribute to developing the product vision and direction for eCommerce experiences to innovate existing business areas
- Translate product vision into clearly documented user stories and acceptance criteria.
- Develop, manage and monitor objectives and key results and key performance indicators (KPIs) for digital products and contribute to monitoring of our development plan.
-Work closely with developers to troubleshoot issues, ensuring developments and bugs are triaged to the right team.
- Provide effective stakeholder engagement, communicating progress effectively and managing change and its effect through the organisation.
What we are looking for in our Ecommerce Product Manager:
- Demonstrable experience in using product management methodologies across a range of products and experience of working across a variety of projects and environments.
- Experience of creating product vision and strategy working with a variety of stakeholders and business users
- Experience of contributing to culture transformation in a large or federated organisation.
- Line management and mentoring experience of others in a product team.
- Experience working as part of an agile delivery or a product team in a matrixed organisation.
- Experience of a variety of requirements elicitation techniques
- Experience of analysis of both functional and non-functional requirements.
- Experience of the full project lifecycle and a good understanding of different team roles and activities (technical and non-technical) required for successful delivery
- Experience of Agile documentation
What we can offer you as our Ecommerce Product Manager:
- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking
We are proud to be a family-friendly employer and offer…
- Up to four personal days paid leave a year
- Maternity/Paternity Leave
- Childcare Vouchers
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave
Closing date: TBC
Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!
The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds. Strictly no agencies.
What they do and how they do it is unique. Their team members are passionate about what they do and the contribution they make in helping the families they work with. Their mission, simply put, is to change the lives of disabled children and their families. They provide access to the vital equipment they rely on, offer information and support through their team of dedicated healthcare professionals, sponsor pioneering medical research into the causes of birth defects and offer families a voice through their campaigns for change.
The Opportunity:
This is a great opportunity for an experienced Manager looking for the next step in their career to join their new High Wycombe Store. As Deputy Store Manager you will support the Store Manager providing positive leadership, setting exceptional standards in a store with 15,000 square foot of selling space and work with a sales management team to inspire, motivate, engage and develop a team of 40 colleagues. You will, drive the customer experience and satisfaction, maintaining morale and creating/ supporting an operation that keeps customers coming back.
Your role/responsibilities will include:
• Work with the Store Manager to lead, inspire, motivate, develop and coach a high performing store sales team through effective leadership.
• Achieve and exceed sales targets and growth objectives set through KPI’s.
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Maintain high store standards ensuring customers are provided with a positive, engaging shopping experience.
• You will be directly responsible for the effective day to day management of the store, including staff/rota planning, staff appraisals and general performance reviews.
• At times, you will need to deal with management issues such as disciplinary and grievances in a professional manager
• As part of the leadership team, you'll work a rolling rota which will include weekends
• Key holder responsibility
They expect the Deputy Store Manager support the Store Manager, to develop a culture which is reflective of our client’s values. In return, they can offer you an environment to be your best and realise your potential.
What they are looking for:
You'll be able to work in a fast paced environment and be adaptable to change. You'll be naturally friendly and want to get stuck in, working with your team to deliver great results as well as spot talent and support their development. You'll have good leadership and people skills as well as be a strong coach and role model who inspires the team to be the best they can be.
The Benefits:
You will receive 28 days holiday, health cash plan membership, store discount, and pension scheme membership…. and of course the satisfaction of knowing that what you do is making a difference!
Location: Eden Shopping Centre, High Wycombe
Job type: Full time, Permanent
Hours: 40 (5 in 7 days)
Salary: £30,000
Benefits: Competitive
You may have experience of the following: Deputy Shop Manager, Charity, Retail, Assistant Manager, Store Management, Third Sector, Business Development, Charities, Volunteer, Voluntary Sector etc.
Ref: 132 707
We have an exciting opportunity for a Ecommerce Manager to join our team based in Lancing (hybid working available). We will offer you a competitive salary of £42,973 per annum.
We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.
The Ecommerce Manager Role:
We are rejuvenating the team post pandemic, during the past year we have pivoted the business from a B2B Wholesaler to a direct to customer model, with huge untapped potential for growth. This role is an opportunity to deliver career defining LFL’s and KPIs. We are a close knit, small team who work in a fast paced, agile way. You will be empowered to make decisions and learn fast.
You will lead a brand new and growing team, while being an integral part of a dynamic management team fully accountable for running this mid-sized business. The business is growing and the structure is regularly reviewed so plenty of opportunity for progression.
The Ecommerce Manager will be responsible for the day-to-day management of the Scout Store websites, trading them effectively, optimising user journeys, and aligning efforts with the Marketing and Customer Service team. The Ecommerce Manager will use data and other engagement tools to brief optimisations into the development and design teams to ensure high conversion, a higher average order value and engagement. The Ecommerce Manager will have strong commercial acumen, be data passionate, and have great attention to detail.
Key responsibilities as our Ecommerce Manager:
- Develop, Own, administer and engage the business on the overall long-term Ecommerce Strategy.
- Product data management - ensure that all product data is on the websites sites including images, descriptions, product detail, and prices.
- Manage the overall critical path to get product information and photography on to the site on time and ensure all involved teams within the business are aware of deadlines.
- Online Product Management – Ensure that products are merchandised while ensuring that products are simple to find, but yet maximising sale opportunities.
- Ensure that all the back end office work is done to maximise merchandising opportunities
- Online sales budget control and forecasting – identify and report on trends in trading performance and develop sales forecasts for peak trading periods online.
- Web Analytics – monitor and measure site performance, while using this to make recommendation and improve performance.
- Measure online conversion and identify tactics internally and with development team to improve conversion rates
What we are looking for in our Ecommerce Manager:
- Experience in an Ecommerce environment at Management level.
- Strong leadership experience.
- Ideally experience of B2B Ecommerce, but not essential.
- Experience of PPC, Google Analytics.
- Must have strategy and delivery experience.
- Experience of project\product management.
- Commercially minded individual
- Technical experience with ecommerce platforms.
- Knowledge of digital marketing channels.
What we can offer you as our Ecommerce Manager:
- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking
We are proud to be a family-friendly employer and offer…
- Up to four personal days paid leave a year
- Maternity/Paternity Leave
- Childcare Vouchers
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave
Closing date: TBC
Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!
The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.
Strictly no agencies.
Charity Shop Manager
Northallerton with occasional travel to other locations in Yorkshire
About Us
Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.
Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Charity Shop Manager to support our Brand and Relationships team.
The Benefits
We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Charity Shop Manager, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.
The Role
As a Charity Shop Manager, you will play a key role in ensuring the smooth running of the shop long-term.
Supporting the Retail Operations Manager, you will lead a team of volunteers to raise funds to invest in achieving the charity’s strategic goal to save 2,000 lives each year, portray the charity as a professional, credible brand which acts with integrity and provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire.
Specifically, you will:
- Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
- Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
- Review weekly sales figures and from these identify ways to maintain and maximise income, ensuring information is accessible to volunteers so they are kept up to date.
- Line manage the assistant manager, working together to ensure there is management cover and sufficient volunteers to operate all trading hours.
- Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment. Manage ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.
- Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
- Ensure the shop is always presented to the highest standards with attractive visual merchandising and window displays.
About You
To be considered for this role, you will need:
- Experience of managing people/volunteers including recruitment and development.
- Experience of meeting and exceeding targets within a retail environment.
- Previous retail experience in charity sector or commercial sector is desirable.
- To ideally be educated to A-Level or equivalent.
- To be highly organised with good time management skills and the ability to prioritise workload and meet deadlines.
- Excellent communication and interpersonal skills with the ability to motivate self and others.
- The ability to use own initiative.
- To be resilient and adaptable to change.
- Demonstrably strong planning, guiding and motivation skills with a desire to successfully achieve targeted income is desirable.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner, before 25th May 2022. Please read our privacy notice before applying.
The charity is a responsible and flexible employer. We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.
Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an ex... Read more
The client requests no contact from agencies or media sales.
Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?
HARP is Southend-on-Sea’s leading homelessness charity. On average we help around 1,000 local people every year to overcome or avoid homelessness. In addition to providing essential short-term emergency shelter, food, clothing and washing facilities, we work to identify the root causes of homelessness, creating tailored support for each person’s circumstances. We achieve success by providing structure, purpose and training opportunities, and by providing longer-term supported housing, empowering people to take steps to leave homelessness behind and ultimately live independently in the community.
An exciting opportunity has arisen for an experienced Charity Shops Manager. You will be responsible for assisting the Head of Charity Shops by overseeing the day to day management of three charity shops in the Southend area. You will have the enthusiasm, energy and 'can do' approach that will ensure you meet and exceed sales and profit targets for the shops. Line Managing the existing team of Charity Shop Team Members, you will foster an excellent team spirit to ensure our network of shops thrives.
The ideal candidate will have:
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Experience of working or volunteering in a fast-paced retail or customer service environment, and experience of successfully growing a small business or a department within a larger business.
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Experience in line-managing staff members, including conducting regular team meetings, one to one supervision and performance reviews.
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A positive, friendly, enthusiastic attitude, with excellent customer service and communication skills, and the confidence to chair team meetings, address issues and bring about change to improve the Shops.
Closing date: Tuesday 31st May 2022 (noon)
Shortlisting: Monday 6th June 2022
Interview date: Monday 20th June 2022
HARP will provide you with support and training to carry out your role effectively, and develop your career. Our benefits package includes 25 days’ annual leave, plus Bank Holidays, a contributory pension scheme through The People’s Pension and a Death in Service Benefit. HARP will make a contribution to the pension and you will be required to make a contribution.
Applications should be completed on our website, clicking on the tab “Work with HARP” and then “Careers”.
HARP is a local homelessness charity; our purpose is to help local people overcome and escape homelessness for good. We believe there is no pla... Read more
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an experienced retail manager with natural confidence and leadership skills. Our range of shops would suit a manager who demonstrates an interest in sustainable fashion, and who thrives in a fast-paced dynamic environment. You will work collaboratively across all of our Saint Michael’s stores in the Harrogate district and our Herriot stores throughout the Hambleton and Richmondshire districts.
The role will see you working in stores as part of planned managerial cover, but you will also be involved in troubleshooting and supporting other store managers across the organisation and be part of any store refurbishment plans.
With a keen desire to meet and exceed targets, you will be customer focused and driven to ensuring that stores are merchandised to a high standard and that all organisational policies and guidelines are followed.
If you would like the opportunity to play a pivotal role in a successful retail business, making a significant difference to local people in addition to working with a remarkable team; we would love to hear from you.
Have you been recommended this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.
Benefits include: -
- 35 days holiday per year (including Bank Holidays, pro-rata).
- Comprehensive Induction Programme.
- Recommend a friend bonus scheme
- Pension Scheme with an employer contribution of 8%
- Employee Assistance Programme.
- Access to staff support.
- Free group life assurance.
- Free DBS check.
- Free car parking at Hospice office sites.
You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.
At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to
operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding.
We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including successful applicants being required to undertake a DBS Check suitable for the role that you will be performing. Disclosure expenses will be met by the employer.
North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).
Telephone screening will take place soon after application with successful candidates being invited for an interview, which will take place in Harrogate.
North Yorkshire District Hospice Care exists to help people affected by terminal illness to live as full a life as possible. We do this by... Read more
The client requests no contact from agencies or media sales.
This is a fantastic opportunity to be a part of a growing social enterprise supported by the best of British designers helping prisoners with their rehabilitative journey. Fine Cell Work is a charity which makes beautiful handmade products in British prisons, teaching prisoners high-quality needlework boosting their self-worth, instilling self-discipline, fostering hope and encouraging them to lead independent, crime-free lives.
We are looking for an enthusiastic, creative person with excellent communication skills and a passion for promoting social enterprise. You will need to demonstrate marketing training and/or experience with an interest in driving sales across all channels. The successful candidate must understand and be passionate about the work of the charity.
For the full job description and person specification please see the attached documents. Do visit our website for to learn more about what we do.
To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role.
Core Job Purpose:
The Sales and Marketing Coordinator supports the Sales and Ecommerce Manager and Comms and PR Manager with all areas of sales (including pop-ups and events) and marketing including social media and is responsible for preparing and sending a fortnightly e-newsletter to our customer database and scheduling sales-related posts on social media.
Sales
- Responsible for the management and updating of the e-commerce website (Shopify), ensure the charity information is up-to-date and support online sales.
- Website management and merchandising, including creating any design changes, updating and creating content, implementing changes and all troubleshooting and testing.
- Responsible for overseeing and facilitating the despatch of web sales including training of volunteers and ex-prisoners, who we refer to as apprentices, to support despatch.
- Ensure all shipping requirements are met, keeping up-to-date with international shipping regulations.
- Support the Sales and Ecommerce Manager generating the monthly sales reports and sales analysis.
Marketing
- Responsible for preparing and sending fortnightly e-newsletters to our customer database.
- Support the Comms and PR Manager with timely posts on the social media channels, managing engagement.
- As being part of the design and marketing team, contribute to the 5-year marketing plan and product innovation pipeline, sharing creative input and insights based on customer data and analysis.
Customer Service
- Be the first point of call for customer queries, answering the phone and responding to customer queries via email in a helpful and timely manner.
- Resolving any order fulfilment issues, making sure the customer experience remains positive.
Pop-ups and Events
- Responsible for the day to day running and merchandising of pop-up shops (1-3 times per year of 2 to 4 weeks), including redesigning the window display and stock placement.
- Working with the Volunteer and Programmes Coordinator to ensure we have enough volunteers to man shops.
- Ensuring that sufficient stock is available at Fine Cell Work’s sales events (5/6 large events annually, with responsibility for approximately 8 small sales events). As part of the sales and events team, sell our products and promote the work of the charity at events.
Read moreFine Cell Work is a charity and social enterprise which enables prisoners to build fulfilling and crime-free lives. We do this by...
The client requests no contact from agencies or media sales.
Ecommerce Manager
ABOUT FARA
FARA Foundation was started 30 years ago by Jane Nicholson, driven by the sight of the appalling images of neglected and starving children in Romania’s state institutions, in the wake of the fall of Ceausescu in Romania.
In the thirty years since its foundation, FARA has cared for over 10,000 beneficiaries in Romania, transforming lives and giving hope of a better future to children and families living in severe disadvantage.
OUR VISION, MISSION AND VALUES
Our Vision is of a world in which everyone can live with freedom and dignity in a loving, protective environment, experiencing fulfilled lives whatever their ability.
Our Mission is to transform the lives of the most vulnerable and disadvantaged children, youth and families living in Romania’s poorest communities.
Our Values underpin all our work and are shared by all those involved in carrying out our mission both in the UK and Romania.
FARA strives to build a just society serving the common good, based on Christian values of love, justice, dignity and respect, welcoming people of all faiths and none.
Our Values
We act with kindness and compassion.
We respect the human dignity of every person.
We believe in practical hands-on care.
We strive to build a just society.
We responsibly collaborate across all sections of society.
We strive to be a best practice organisation.
About the role
We have an exciting opportunity for an experienced multi-platform E-commerce Manager to join FARA Charity Shops, the retail arm of the FARA Foundation. This is a crucial role within the organisation and the chosen candidate will play a key role in overseeing the Online team and driving performance of the Online business.
We are looking for someone who has demonstrable experience of managing multiple online channels who has the skills and ambition to drive to achieve significant growth in FARA’s e-commerce business. The postholder will work closely with the Development & Marketing Director as well as interacting with the Marketing Manager, Warehouse and Shops Operation teams.
You should be performance driven with strong commercial and analytical skills as well as experience in search optimisation and the customer journey, social media’s connection to online selling and implementing efficient process systems to achieve agreed KPI’s.
This role requires strong leadership and organisational skills, knowledge of selling on multi e-commerce channels and social media platforms and specific skills in analysis, data manipulation and informed decision making.
The successful candidate should be flexible and adaptable with the energy and enthusiasm to take on this role to help achieve ambitious growth in the Online business.
WORKING TIMES & LOCATION
- Location: FARA Warehouse, TW4
- Working Hours: 08:00 to 16:00
- 8-hour shift/ 30min break
- 5 days per week (Monday to Friday)
- Some weekend working as agreed
WHAT WE OFFER
- Internal policies and procedures training and support throughout your employment
- £38,000 annual salary, reviewed annually in April
- Employee assistance programme
- 28 days annual leave inclusive of bank and public holidays
- Up to 50% staff discount on the majority of goods purchased in the location you are working at
- Loyalty and team effort rewards
Application Instructions
To apply, please send your two-page CV and a maximum 2-page cover letter outlining how you meet the person specification and why you are interested in this role.
To apply, please send your two-page CV and a maximum 2-page cover letter outlining how you meet the person specification and why you are interested in this post.
FARA Foundation was started 30 years ago by Jane Nicholson, driven by the sight of the appalling images of neglected and starving chi... Read more
The client requests no contact from agencies or media sales.
Assistant Shop Managers
REQ001776
2 Permanent part-time positions available - For 14 and 21 hours per week.
14 hours - £7,270.20 per year 21 hours - £10,810.90 per year (£9.90 per hour)
Andover SP10 1LP
Working alongside the Shop Manager you’ll have the satisfaction of knowing that your efforts are making this country a place where disabled people have the same opportunities as everyone else.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.
The Role
As Assistant Shop Manager, you’ll work alongside the Shop Manager, and use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have some experience or skill in the following areas but a great attitude and willingness to learn is just as important:
-Leadership. You’ll have proven management experience to run your shop autonomously. Plus have the organisational skills to manage your own time and be confident in talking about the work of Scope. You will also play a vital role in the recruitment and development of our volunteer team.
-Customer Service. Our customers are at the heart of all we do so you’ll want to provide the very best customer service and be a focal point in your local community.
-Being Commercial. Working within a framework you will use your commercial skills to spot sales opportunities.
-Stock Management & Merchandising. We want to provide our customers with the best stock package on the high street. You will play a central role by generating stock, choosing which stock is suitable for sale, ensuring our pricing is correct and then maintaining high merchandising standards on the shop floor.
-Teamwork. At Scope, you'll find friendly faces, welcome cuppas and chats with everyone in the team.
Your on boarding training, Springboard to Success, will set you up for success. Plus, you’ll have ‘on the job’ training, working alongside our colleagues and learning how to drive sales by recycling our donations that will inspire you to become a Scope Disability Game changer.
About You
You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience, but we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first.
You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you.
Apply Today!
Close date: 25/05/2022
Shop Hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our Values - Pioneering, Courageous, Connected, Open, Fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.
Equality and Diversity and Inclusion
Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.
We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.
Scope Benefits
We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave , flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Who we are at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.
Shop Manager
REQ001605
Permanent - Full time, 35 hours per week
£19,500 per year, (£10.71 per hour)
Weybridge KT13 9UG
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.
The Role
As Shop Manager, you’ll have autonomy to run your shop using your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have experience or skill in the following areas but a great attitude and willingness to learn is just as important:
-Leadership. You’ll have proven management experience to run your shop autonomously. Plus have the organisational skills to manage your own time and be confident in talking about the work of Scope. You will also play a vital role in the recruitment and development of our volunteer team.
-Customer Service. Our customers are at the heart of all we do so you’ll want to provide the very best customer service and be a focal point in your local community.
-Being Commercial. Working within a framework you will use your commercial skills to spot sales opportunities.
-Stock Management & Merchandising. We want to provide our customers with the best stock package on the high street. You will play a central role by generating stock, choosing which stock is suitable for sale, ensuring our pricing is correct and then maintaining high merchandising standards on the shop floor.
-Teamwork. At Scope, you'll find friendly faces, welcome cuppas and chats with everyone in the team.
Your on boarding training, Springboard to Success, will set you up for success. Plus, you’ll have ‘on the job’ training, working alongside our colleagues and learning how to drive sales by recycling our donations that will inspire you to become a Scope Disability Game changer.
About You
You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience, but we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first.
You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you.
Apply Today!
Close date: 26/05/2022
Shop Hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our Values - Pioneering, Courageous, Connected, Open, Fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.
Equality and Diversity and Inclusion
Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.
We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.
Scope Benefits
We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave , flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Who we are at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.