Retirement communities director jobs in Bromley, greater london
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The Church of England Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.5bn of pension savings entrusted to us to not only grow our members' pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable word. The Board also supports 2,300 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options.
Supported by a multi-million pound grant from the wider Church, we are setting up a new function responsible for engaging with clergy at all stages of life and ministry on their current and future plans. This includes offering access to: grants to kick-start saving, bespoke advice at key life stages and tailored products that will give our customers more choice about their future.
We are seeking a proactive and highly organised Performance Lead to join our new team, taking responsibility for evaluating the impact and effectiveness of the Financial Wellbeing service. You will lead performance reporting, team governance, planning cycles and risk management, ensuring the service is well run, accountable and continuously improving. A critical part of this role includes business case development, for future services.
We want the Pensions Board to be a great place to work. For us that starts by ensuring that everyone feels that they belong and are valued for who they are and what they contribute.
Living out our values in all that we do, we:
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
The Pensions Board, as part of the National Church Institutions (NCIs) of the Church of England, offers a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience, we're looking for, then we would like to hear from you.
As Performance Lead, you will be the integrator and operational anchor for the Financial Wellbeing service ensuring we have the right governance, planning cycles, KPIs and performance reporting in place to run an effective, accountable and high impact service.
This includes assessing service delivery against our strategic goals, and building up a good picture of future demand for the Board's in retirement services, especially retirement housing.
This role is both analytical and operational: you will ensure the service has a clear view of its performance while also shaping the processes, rhythms and governance structures that keep the team aligned and effective. You will work closely with the Insight & Data Analyst Lead to ensure performance reporting is robust, with Finance and Strategy on investment/business case design and business planning, and with Audit & Risk to ensure compliance and assurance.
Ultimately, your work will ensure the service is well run, transparent, and able to demonstrate its impact to Trustees, senior leaders and the wider Church.
MAIN DUTIES AND RESPONSIBILITIES
You will:
Performance, Monitoring & Evaluation
- Lead the monitoring and evaluation framework for the service, ensuring KPIs and impact measures are meaningful, accurate and aligned to strategic objectives. Developing the framework as required.
- Produce regular performance reports for the PB Executive and Trustees, ensuring clarity, insight and ownership across the financial wellbeing team. Ensure performance reporting is timely, consistent and aligned with organisational standards.
- Collaborate with Financial Wellbeing colleagues to ensure data is interpreted effectively and used to drive improvements.
- Develop and recommend new KPIs or impact assessment measures where needed to strengthen understanding of service effectiveness.
- Collaborate with the Head of Customer Service, service leads and Regional Advisers to ensure performance monitoring is embedded across the team.
- Ensure the Financial Wellbeing service has a clear, accurate and up to date view of projected clergy retirement housing needs,. Owning the collaboration between financial wellbeing and Housing colleagues to develop and maintain shared datasets and planning models.
- Ensure the customer voice is central to and ingrained in any planning, service evaluation and decision making for the financial wellbeing services.
- Liaise with wider Pension Board and NCI colleagues to ensure Financial Wellbeing service delivery is imbedded in organisation wide feedback mechanisms
Governance & Planning
- Set up, manage and refine governance structures for the team, including the rhythm of team meetings, project boards (where needed) and stakeholder forums.
- Support Director in the annual business planning and objective setting processes within the financial wellbeing team, working with Strategy and Finance colleagues to ensure alignment with the broader organisational cycle.
- Coordinate the development of investment cases for future funding, working closely with Finance, Strategy, and Housing colleagues.
- Maintain forward plans, calendars and governance documentation to support effective and proactive oversight and decision making.
- Ensure the service meets audit, risk and compliance requirements.
- Provide briefings and updates to senior leaders and for governance forums (such housing committee and project boards) including drafting papers and reports.
- Promote a culture of good governance and continuous improvement.
Risk Management & Assurance
- Lead risk identification and management for the service, working to NCI guidance.
- Maintain the service risk register and ensure risks are escalated appropriately.
- Coordinate internal audits with Audit & Risk teams and support Finance on external audits.
- Ensure audit recommendations are tracked, owned and implemented.
- Work with Head of Customer services to ensure appropriate business continuity plans in place for the service
Problem solving and continuous improvement
- Support the Director as a de facto Chief of Staff, helping troubleshoot operational issues and ensuring smooth running of the service.
- Identify opportunities to improve governance, planning and performance processes.
- Ensure lessons learned from audits, performance reviews and feedback loops are embedded.
- Promote a strong performance culture across the team.
- Stay abreast of best practice in governance, impact measurement and performance management.
About You
Essential - Knowledge & Experience
- Strong understanding and proven experience of governance in regulated and/or charity environments.
- Experience designing or managing KPIs, performance frameworks or impact assessment models.
- Experience of risk management and audit processes.
- Strong analytical skills, with the ability to interpret both qualitative and quantitative data.
- Experience of business planning and objective setting cycles.
- Experience producing performance reports for senior stakeholders.
- Experience working across organisational boundaries to align planning, data and performance frameworks.
- Experience managing strategic relationships with operational delivery teams (e.g., housing, customer service, or similar).
- Understanding of how data informs long term service planning, particularly in environments with complex customer journeys.
- Strong experience of business case or investment case development and design.
- Experience working in a customer focused, operational and values driven environment.
Essential - Skills & Abilities
- Excellent organisational and planning skills, with a commitment to keeping processes simple.
- Strong attention to detail and commitment to accuracy.
- Able to translate data and performance information into clear, actionable insights.
- Strong stakeholder management and communication skills, including influencing and supporting senior leaders
- Proactive approach and happy to take initiative but know when to escalate
- Confident facilitating meetings, governance forums and cross team processes.
- Comfortable taking decisions but knowing when to escalate.
- Able to manage multiple priorities and deadlines and used to having oversight of multiple work streams across different teams.
- Comfortable working with ambiguity and evolving service needs.
- Analytical and insightful; able to identify critical issues and provide clear, actionable advice.
- Comfort in 'rolling your sleeves up' with every day problem solving.
- Exceptional communication skills, written and verbal, including the ability to influence stakeholders and colleagues
- Able to balance short-term delivery pressures with long-term strategic outcomes.
- Experience working in a regulated financial, housing or charity environment.
- Familiarity with data visualisation tools (e.g. Power BI).
- Understanding of service design or operational improvement methodologies.
Highly Desirable
- Experience working in a regulated financial, housing or charity environment.
- Familiarity with data visualisation tools (e.g. Power BI).
- Understanding of service design or operational improvement methodologies.
Registered Charity
101 - 500
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.
Thank you!
Lead the Pensions Board's external voice and media presence, shaping clear, impactful communications on key financial and ethical investment issues. Partnering closely with senior leaders, you'll drive strategic messaging, manage high-profile media relationships, and enhance the organisation's reputation and influence.
Within the Communications directorate, the Financial communications team handles external and press communications for two separate legal entities- the Church Commissioners and the Pensions Board - and works with other parts of the wider organisation to support with communications matters related to Finance.
This senior role within the team is focused on explicitly supporting the Pensions Board.
About the Pensions Board
The Pensions Board provides retirement services to those who serve or work for the Church. Both a regulated pension fund and registered charity, more than 43,000 people rely on the us for their pensions. A leader in ethical and responsible investment, we carefully steward the £3.5bn of pension savings entrusted to us to not only grow our members' pensions, but also to drive systemic and lasting change across the industries and sectors in which we invest for a just and sustainable word. The Pensions Board is globally recognised for its leadership role on Responsible Investment and recently set out five new ethical and responsible investment priorities that will shape its approach over the coming decade. The Pensions Board also supports 2,300 retired clergy with housing, including managing a national portfolio of 1,200 rented homes and Community Living options, and (from 2026) supports members across their working life with financial wellbeing services.
This advert closes for applications on Thursday 16 July 2026
First round interviews and screening assessments will take place on Thursday 23 July 2026 at Church House, Westminster
Second round interviews will take place on Thursday 11 August 2026 at Church House, Westminster
This role serves as the strategic lead on media, and external communication matters for the Pensions Board, advising and working with senior leaders to propose, develop and execute well thought through proactive and reactive communication strategies to realise delivery of our biggest priorities
It is a hybrid and matrix role. The role holder will work within the NCIs' multi-disciplinary national Communications team ensuring the Board's external communications response is resilient, best practice and well-planned while also taking a steer on initiatives and the handling of key topics from leaders within the Pensions Board. Being able to influence and engage with senior leaders from multiple expert disciplines will be absolutely essential.
Your day-to-day reporting line for key work objectives is to the Director of Strategy & Engagement in the Pensions Board. Professional development and formal line management will be undertaken by the Head of Financial Communications in the NCI's Comms team.
MAIN DUTIES AND RESPONSIBILITIES
Collaboration
* Be the primary 'lead' press contact for key stakeholders at the Pensions Board, with a particular focus on ethical and Responsible Investment.
* Lead the development of external media plans to support delivery of the Board's objectives, aligning these with customer communications and stakeholder plans being formed within the Board, working closely with the Customer Communications Manager and Engagement colleagues in Housing and Pensions
* Work as part of the Financial Communications team to manage the relationship with the Ethical Investment Advisory Group,
* Proactively initiate, build and manage complex relationships with key financial and specialist journalists who cover the work of the Pensions Board, strengthening the Board's media presence.
* Work with the digital communications team to initiate social media content for the Pensions Board, including establishing and managing the Board's LinkedIn presence.
Communications planning/proactive comms
* Initiate and sustain effective external communications planning on a monthly and annual basis. This includes setting clear objectives to enhance effectiveness, close gaps and prioritising 'media' requests across Pensions Board teams.
* Be responsible for the development and delivery of key KPIs assessing media performance, and external reach, reporting to the Pensions Board's Director of Strategy & Engagement.
* Put in place a robust comms calendar
* Shape and author messaging ahead of anticipated media interest with an aim to grow the influence of the Pensions Board.
* As a trusted and savvy communications expert, advise internal stakeholders in the development and communication of their core messaging, especially on key projects and initiatives.
* Proactively identify and realise PR opportunities for the Pensions Board aligned to the Board's delivery plan, key strategic projects and making the most of opportunities with wider Church networks.
Reactive comms
* Monitor press coverage and distribute to internal contacts
* Respond professionally to media enquiries from news organisations, including the rapid development of agreed responses to media enquiries, seeking counsel from the Head of Financial Communications to enhance the response. Staying calm under pressure will be essential.
* Field media requests for interviews, photo calls, events, and similar.
* Support with media training and photo shoots for internal stakeholders, including working with and coaching colleagues (at all levels) to enhance their confidence with media exposure.
Content and events
* Identify and organise relevant speaking, conference and award opportunities, including speech writing where needed.
* Collaborate on the production of the PB's annual review, Stewardship Report and other reports - liaising with internal stakeholders, collating and editing content, working with the design agency, and managing budget
* Initiate, manage and maintain excellent relationships with external suppliers and design agencies, including instilling clear standards for delivery.
Essential
Knowledge/Experience
* Knowledge of pensions and investments industry, including regulatory landscape
* Interest in responsible and ethical investment
* Significant experience of financial communications, including authoring content, developing strategies for engagement and communications planning.
* Significant experience of working with media including working with and managing relationships with journalists.
* Track record of delivering text and work to spec and on time
* Experience of influencing and working with stakeholders to director level, with proven experience of building trusted 'advisory' relationships.
* Experience of working as part of a multi-disciplinary communications team, and balancing the needs of different stakeholders.
* Understand the Board's fiduciary duty to its members, maintaining strict boundaries on confidential information as and when required.
* Journalistic or communications experience within a high-profile organisation
Skills & Abilities:
* Excellent writing skills
* Good time-management
* Strong interpersonal skills
* Good attention to detail and an eye for good design
* Able to balance strategic and tactical delivery
* Self-starting and organising, with a track record in effective prioritisation of communication deliverables.
* High level of emotional intelligence and personal/professional resilience.
Qualifications & Training:
* Relevant qualifications in media or public relations, with a commitment to ongoing professional development e.g. through CIPR or equivalent.
Desirable
* Existing network among journalists
* Experience within the charitable services sector.
* Knowledge of the Church of England and/or the work of the Pensions Board
Registered Charity
101 - 500
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ensuring those who served are always supported.
Founded in 1681 by King Charles II, the Royal Hospital Chelsea has stood for centuries as a national symbol of gratitude to the soldiers who have served our country, and is home to the iconic Chelsea Pensioners. Today, the Hospital’s job remains to ensure that those who have served are always supported.
We are now looking for a skilled Marketing Officer to contribute to and deliver effective marketing campaigns to help meet the organisation's core strategic objectives. This is an exciting role within the Marketing and Communications team and a fantastic opportunity to join an historic organisation, the home of the iconic Chelsea Pensioners since 1692.
The successful candidate will have a strategic mindset and relevant experience of managing delivering impactful multi-channel campaigns and email marketing for a range of audiences, and ideally at a nationally recognised organisation within the military, charity, cultural or public sectors.
Where you fit in
You’ll join an ambitious marketing and communications team focused on raising the Royal Hospital’s profile, increasing fundraising income, and building new audiences through strategic, emotive and measurable communications.
Your work will directly contribute to protecting and securing the future of the Royal Hospital Chelsea - helping us reach supporters, donors, and the veteran community with stories that inspire action and demonstrate undeniable impact.
What you’ll be doing
You’ll be delivering a range of digital and traditional marketing campaigns for stakeholders across fundraising, commercial and heritage parts of the organisation – including the Chelsea Pensioners Veterans Outreach programme, which aims to combat loneliness and isolation in older veterans across the UK.
You’ll drive our delivery of e-newsletters and supporter journeys through dot digital, and report on trends and insights in order for us to learn and improve.
We want someone who is:
- A skilled and confident executor, who is experienced in consumer marketing and promoting a wide range of projects including public events to the right audiences.
- A confident email marketeer, with experience of welcome and supporter journeys and supporter e-newsletters.
- Creative in crafting compelling marketing content to deliver effective, multi-channel marketing campaigns.
- Experience of working with a range of partners to help raise awareness and engagement, as well as suppliers such as designers and photographers.
- Relevant marketing experience in a military, charity, cultural or public organisation would be particularly advantageous.
To apply please submit your CV and a covering letter of up to 500 words.
Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.
Registered Charity
101 - 500
To provide Army veterans with the support and comradeship they need in recognition of their service to the Nation and to safeguard their historic home
The client requests no contact from agencies or media sales.