Safeguarding manager jobs in monmouthshire, berkshire
Job Title: Programme Coordinator
Contract: 0.6 FTE (3 days a week, 22.5 hours). Fixed term contract terminating August 2027
Reporting To: Programme Manager
Department: Income and Partnerships Team
Location: Homeworking- Must be UK based (with occasional travel for team days or programme events)
Salary: £23,861 pro rata
Start date: September/October (ASAP)
This role is central to the smooth running of our new regional programme. As Programme Coordinator, you’ll work closely with the Programme Manager to support delivery, coordination, communication/engagement and administration.
You’ll be involved in everything from troubleshooting and responding to enquiries from schools, to preparing materials for stakeholders, updating delivery and engagement records on our CRM database, and helping gather data on programme impact. You’ll also support the development of case studies and feedback that help us communicate the difference the programme is making.
This is a varied and rewarding role that would suit someone who is:
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Proactive and detail-focused
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A natural organiser and problem solver, with good people skills
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Excited by the opportunity to support a high-impact programme from the inside out
What you’ll be doing:
Programme coordination & admin support
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Provide day-to-day administrative support for the programme, as directed by the Programme Manager
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Maintain accurate and up-to-date records of programme activities, delivery and engagement
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Ensure programme data is entered and managed effectively using our CRM (Salesforce)
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Support the coordination of services, training and communications with schools
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Assist with monitoring and evaluation by gathering and organising feedback, data and impact stories
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Help build inspiring case studies that reflect the programme’s progress and success
Customer service & stakeholder engagement
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Be the first point of contact for schools and partners, answering queries by phone, email and helpdesk
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Ensure a high standard of customer service across all channels, following up promptly where needed
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Develop and maintain positive relationships with schools, local authorities and colleagues
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Help prepare programme materials for internal use and for external stakeholders
Team support & collaboration
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Contribute to internal meetings and planning processes as required
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Support projects and tasks as delegated by the Programme Manager and Head of Department
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Work flexibly and collaboratively with colleagues across the charity
Download our recruitment pack to view the full job description and person specification.
Championing Representation and Equity
We are committed to building a diverse and inclusive team and are proud to be an equal opportunities employer. We particularly welcome applications from individuals who are under-represented in our sector, including people from Black, Asian and minoritised ethnic groups, disabled people, LGBTQ+ people, and those from lower socio-economic backgrounds.
If you're excited about this role but don’t meet every requirement in the person specification, we would still encourage you to apply. Your lived experience and perspective are valuable, and we’re committed to supporting all team members to grow and succeed.
Our offer to you:
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Remote-first working culture (with in-person team days and occasional programme events)
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25 days annual leave + bank holidays + office closure between Christmas and New Year
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5% employer pension contribution
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Optional Medicash health plan
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Annual £300 learning and development budget
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A values-driven culture and the chance to create lasting change for children and young people
How to apply:
Applicants are asked to provide a current CV and 2-page covering letter outlining evidence demonstrating your professional alignment with the person specification and job description, clearly identifying the skills and experiences applicable to the role.
Please see recruitment pack for details of where to send your application.
Application deadline: 11.30pm, Sunday 17th August
Recruitment process
Shortlisted applicants will be asked to complete a task in advance of a single stage virtual interview, w/c 2nd September.
Please let us know if you require any reasonable adjustments.
The client requests no contact from agencies or media sales.
About us:
Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation
The Drinkaware Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently
Vision: Working together to reduce alcohol harm across the UK
Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:
- Public-facing campaigns and digital services, information and guidance
- Evidence-led advice to governments and industry
- Independent research, consumer insight and evaluation
Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity
Our Drinkaware staff team is friendly, professional and inclusive. We care about what we do and how we work together and bring our values to life. Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant.
Location: 35 Chiswell St, London EC1Y 4SE
Drinkaware’s benefits include:
- Hybrid working arrangements
- 30 days leave (plus Bank Holidays, and your birthday)
- Matched company pension scheme
- Life assurance cover
- BUPA Private Healthcare
- Training and development opportunities
- Employee assistance programme
- Annual learning and wellbeing grant
- Perks and discount platform.
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About the role:
The Alcohol Behavioural Change Specialist is responsible for collaboratively designing and implementing, evidence-based programmes applying appropriate behavioural change models aimed at reducing alcohol-related harm, and promoting long-term behavioural change related to alcohol consumption.
As a leading charity focused on alcohol harm reduction, the postholder will be Drinkaware’s internal expert regarding alcohol harm to individuals and will have a good understanding of brief interventions, as well as information, advice and guidance including quality assurance across our work. They will work across the organisation providing expert advice and guidance.
Programme & Intervention Development
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Work with the Head of operations to develop and implement personalised intervention strategies to help individuals reduce alcohol consumption, using evidence-based behavioural change techniques through our app and other digital tools.
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Collaborate with lived experience panel and Independent Advisory Panel to create comprehensive alcohol-related behavioural health programmes.
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Utilise your experience of motivational interviewing, cognitive-behavioural therapy (CBT), and other evidence-based practices to promote lasting change in alcohol use behaviours across Drinkaware’s activity.
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Stay up to date on the latest research in alcohol use, behavioural change methods to inform programme development and interventions.
Content & Communication
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Work with the Marketing & Content team to produce engaging content for public audiences ensuring accuracy and effectiveness of advice and guidance in all Drinkaware messaging.
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Work with the Digital and Content team to ensure the Drinkaware website content is relevant and up to date.
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Presenting our insights, programmes and tools to external stakeholders including funders, public health departments etc.
Insight & Evaluation
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Work with the Research team in the translation of research insights and publications into programme development.
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Work with the Impact team to ensure impact monitoring and quality assurance is embedded in all work undertaken by Drinkaware and support colleagues to monitor and measure the quality of its work with a view to ensuring high quality standards and continuous improvement.
Governance & Safeguarding
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Work with the Head of Operations to ensure Safeguarding is embedded within all programme delivery.
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About you:
This role requires a deep understanding of psychological theories, behavioural science, and addiction, along with practical experience in behavioural interventions.
Qualifications and/or experience
- Degree or higher in Psychology, Behavioural change, Public Health, or a related field. Certification or training in Motivational Interviewing, Cognitive Behavioural Therapy, or other relevant therapeutic approaches is highly desirable.
Essential Criteria / Key Skills
- Strong understanding of behavioural science theories and experience of how to apply them to alcohol use, with proficiency in delivering behavioural change techniques.
- Proven experience in developing and implementing behavioural change interventions, particularly in the context of alcohol or addiction.
- Experience with digital health applications is desirable.
- Excellent communication skills, with the ability to engage and motivate individuals at all stages of behavioural change.
- Strong analytical and problem-solving skills to assess, plan, and implement effective behavioural change programmes.
- Demonstrable knowledge and experience of working in the health sector and have a passion for reducing alcohol harm in the UK.
- Experience working in partnership with internal and external agencies and organisation
- Experience of working collaboratively across internal departments and teams
- Knowledge of public health initiatives and policies related to alcohol use.
- Data analysis and program evaluation experience.
- Confident public speaker able to represent Drinkaware at events, conferences and in the media.
- Ability to work independently and autonomously, prioritise tasks, and adapt to changing circumstances.
- Understanding of safeguarding legislation and practical application in delivery of programmes
- Able to manage sensitive conversations with professionalism and care and resilient when under pressure.
- An energetic and committed ambassador for Drinkaware, our mission and values
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To apply
For further information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.
Closing date: 9am, Tuesday 26 August 2025
Apply for this post by clicking on the 'Apply' link. You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section and what you would bring to Drinkaware.
Interviews may be carried out on Teams or in person at our Moorgate offices.
Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.
No agency support is required
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Lead School Nurse to join our Nursing and Care Team. This role will require the successful candidate to provide leadership and clinical supervision for members of the School Health Team, supporting children and young people with complex health needs, while working in partnership with their families.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
Clinical Responsibilities
- Adheres to the Nursing & Midwifery Council (NMC) Standards of Conduct, Performance and Ethics for nurses and midwives always.
- Maintains clear and identified professional boundaries at all times.
- Provides a high quality of direct care, as evidenced by clinical audit, placing the child/young person and their families at the centre of all planning.
- Act as a role model for other members of the team, disseminating their skills as appropriate.
- Ensure the safe custody and administration of medication and reports any discrepancies.
- Demonstrate competence in the full set of clinical nursing skills, as required of role.
- Utilise evidence-based practice and research, to inform care treatments that lead to the desired outcomes for children.
- Involved in the audit process and suggest necessary changes in line with clinical audit; positively assist with implementation.
- Plan, implement and evaluate nursing interventions and health promotional developments within The Children’s Trust School, in liaison with the Multidisciplinary Team.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Policy & Insights Manager (Paediatric Workforce)
£45,864 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time
Fixed-term contract for two years
As Policy & Insights Manager, you will ensure the College has impact in influencing the future design and delivery of the child health workforce, by leading on a set of priority projects to promote the sustainability and protection of the child health workforce for future generations.
Working within the Workforce & Careers team, the Policy & Insights Manager will be key in supporting colleagues across multiple teams to ensure the College provides expert, evidence-based policy outputs that influences service planning, and promotes the needs of children and the workforce designed to care for them.
Keeping up-to-date with, including horizon scanning developments in, child health policy and NHS service planning, you will maintain an overview of emerging policy themes at national level and will develop a comprehensive engagement plan to ensure members, health service planners, providers and key decision makers in health across the UK are engaged in the advocacy of the child health workforce.
Educated to degree level or with equivalent relevant experience in a similar line of work in health policy, NHS workforce planning or national advocacy, you will have evidence of understanding the critical role of data and service standards within healthcare design, delivery and workforce planning across the UK.
With excellent project management and stakeholder management skills, you will have demonstrable experience of leading and influencing policy and/or advocacy evidenced by recent outputs relating to child health and/or health services.
This is a crucial and highly impactful role at the College as there are enduring, critical issues in the UK paediatric workforce with understaffed rotas and staff burnout against a backdrop of accelerating demand on acute paediatric services.
A formal project management qualification and experience in line management and/or leadership of a team, along with experience and knowledge of the children’s health sector, would be desirable.
The Workforce and Careers team has a pivotal role within the RCPCH Education and Training Directorate in using research, data and evidence to advocate for the child health workforce. Led by the RCPCH Workforce Planning Board and working closely with senior clinicians, the team oversee a portfolio of paediatric workforce and service configuration data that provides both local and national decision-makers with detailed data investigations, research reports and up-to-date information on key topics impacting paediatric services, such as rota gaps and waiting times.
The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.
The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.
Closing date: 6 August 2025
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.
We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.
We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa holder (50% of each community) over the next 12 months.
We have an exciting opportunity for a Cantonese speaking Programme Assistant to join the STEP team making a real difference in the lives of people rebuilding their futures in the UK. You will be responsible for supporting the day-to-day operations, including administrative coordination, data management, and frontline communication with participants and referral partners. You will play a vital role in ensuring the programme runs efficiently and that both participants and staff are supported with timely and accurate information.
You will also contribute to reporting, analysis, and quality assurance activities across the programme, working closely with Employment Advisors and Programme Managers to ensure referrals are processed effectively, data is maintained accurately, and enquiries are handled professionally and sensitively.
About you
We are looking for candidates who have:
- Previous administrative or team support experience
- Experience in a customer service or support role would be desirable
- Strong administrative and IT skills (CRM database, Microsoft Word, Excel, Outlook)
- A systematic and organised approach to work
- High levels of efficiency and the ability to prioritise work and meet deadlines
- A proactive, enthusiastic and flexible approach to working with colleagues and stakeholders
- Advanced level of English
- Competency in Cantonese and Traditional Chinese
Candidates must be UK based and have the right to work in the UK for the duration of the contract
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- On Friday the office closes at 3pm.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.
You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
To apply
Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.
Interviews will be held remotely on 29th August 2025.
Expected start date will be 9th October 2025.
Bringing life-changing action to people in crisis around the world
We have an exciting opportunity for a Business Development Manager working 37.5 hours per week.
Victim Support is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
This role is home based (within England and Wales) with some national travel and overnight stays required. An additional £2,800 per annum London Weighting Allowance will be paid if applicable.
What we offer:
At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
The purpose of this role is to lead on the development and submission of tenders and proposals, working with a range of internal stakeholders and partners to translate organisational data into cohesive and compelling submissions that convey Victim Support's service offers and fully address commissioner and funder requirements.
To succeed in this role you will have a proven track record in leading business development through public sector contracts. You will be an excellent communicator and collaborator, as well as skilled in building sustainable partnerships that add value to services.
This role is home based (within England and Wales) with some national travel and overnight stays.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
Closing Date: Monday 1st September 2025
Interview date: Monday 8th September 2025
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose
Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.
The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the service manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.
The successful candidate will be required to work alongside the Advice Team Leader and volunteers supporting on the project.
The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
Place of work
The Advice Worker will be required to work both from home and the H&F and Hounslow office when necessary, alongside work in the community.
Key Responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager.
- Deliver monthly wellbeing peer support groups/workshops.
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
- Provide housing advice
- Provide general money and debt management advice
- Provide information on employment opportunities and training support for clients.
- Signpost to other relevant services in the boroughs, or further afield.
- Attend training, forums and meetings to ensure knowledge remains relevant and up to date
- Keep up to date about current best practice and legislation within mental health, as well as within the field of Information & Advice more generally.
- Provide updates and feedback to the broader Advice team
- Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date.
- Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure.
- Record the results of outcome assessments and satisfaction surveys on the Views database.
- Work in line with triage procedures and use the referral process when referring cases to external organisations.
- Meet regularly with the service manager to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
- Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines
· ...Undertake additional duties that may reasonably be required to fulfil the objectives of the post
Training
Training will be provided and, as part of the Hammersmith, Fulham, Ealing, and Hounslow Mind induction the following training will be compulsory:
- Safeguarding of vulnerable adults
- Mental Health Awareness
- Equality and Diversity
- Health and safety
Person Specification
Knowledge and Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
- Knowledge and understanding of mental health problems, and mental health services
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills and Abilities
- Relevant and up to date knowledge of welfare benefits, housing and social care.
- Facilitate and deliver peer support groups for longer term improved wellbeing.
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
- Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports).
- Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
- Ability to remain calm in challenging situations and reinforce boundaries
- Ability to support people to manage difficult feelings, and communicate their needs effectively
- Knowledge of best practice for lone working, data protection and safeguarding adults
- Willingness to undertake training related to housing and welfare benefit
- A team player
- Ability to work on your own initiative
- Ability to develop and maintain positive working relationships with service users
- Strong organisation and administrative skills
- The drive to motivate self and others to achieve positive outcomes
- Flexibility in overall approach to work
- Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
- Strong sense of self, and ability to set and maintain boundaries
- Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
- Ability to plan and prioritise your own workload.
Desirable
Lived experience of mental health problems, and of using mental health services
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We help EU citizens, who made a home in the UK, to secure their immigration status under the EU Settlement Scheme, and retain their rights to live, work, travel and thrive following the upheavals of Brexit.
We seek an experienced, proactive adviser to provide expert advice remotely to EU citizens across the UK with occasional face-to-face advice sessions and meetings.
You will hold IAA Level 1 or 2 accreditation and you will be able to manage volunteers to help with service delivery.
The role also involves preparing short, simple, written guidance on changes to Home Office policies.
Ability to speak another European language is essential. Due to current demand, Italian is preferred.
Please submit a CV and a covering letter that explains how you meet the person specification
The client requests no contact from agencies or media sales.
Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle.
We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.
Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.
Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.
Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.
Ideal start date: ASAP, as agreed with candidate
Purpose of the Role:
As a key leader within our Partnerships and Income Development team, you will be responsible for creating, developing and delivering the Social Mobility Foundation’s Employer Programme – how we inform, influence and positively impact employer-led social mobility, and a source of income generation.
Reporting to the Head of Partnerships and Income Development, you’ll be the custodian of the Social Mobility Employer Index (SMEI) – our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. You'll have full product ownership, managing the delivery lifecycle from end-to-end: from marketing, to pipeline development and entrant submissions, data analysis, reporting and evaluation, as well as ongoing development and improvement.
In addition, by collaborating with existing partners who offer pro-bono consultancy, you’ll scope, develop and deliver new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace.
We’re looking for someone who is willing and able to move easily between strategic thinking and hands-on delivery, and is excited about taking full ownership over this important work. Combining a passion for delivering our mission with keen commercial acumen, high attention to detail and project management skills, this is a unique chance to make a big impact on social mobility in the UK.
Key Responsibility Areas
- Product ownership and project management
- Product and service development
- Quality standards
- Customer service and value proposition
- Stakeholder management
- Systems and processes
- Team development and collaboration
- Line Management (Matrix structure)
Please review the attached pdf for the full job description.
Person Specification (Knowledge, skills and experience required)
Project management and product development
- Demonstrable experience designing, delivering and developing programmes, products and/or services that meet organisational needs
- Demonstrable experience in project management, shaping long-term strategy while managing day-to-day operations and delivery
Stakeholder engagement
- Strong interpersonal and communication skills, with experience building and managing relationships
Policy and data skills
- Understanding of issues related to social mobility, diversity and inclusion, or workforce development
- Understanding of and/or experience in benchmarking tools, indices or assessment frameworks
Commercial and customer service
- Demonstrable experience in managing pipelines and/or stewarding customers, demonstrating excellent customer service skills and a high attention to detail
- Confidence in public speaking, presenting or facilitating workshops with professional audiences
IT skills
- Experience using Microsoft Office
- Experience of using or understanding of CRM software to effectively support pipeline and partnership management e.g. Salesforce
- Experience of or understanding of managing and using digital platforms for programmes, products and/or services
Please review the attached pdf for the full person specification.
How to Apply
Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August:
- A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills.
- A short statement answering the following question: “Tell us about a time you managed a project or developed a product or programme. How did you plan and deliver it, work with others and ensure a positive experience for users or customers? What challenges did you face, and what was the outcome?” (500 words maximum)
Please note that generic applications and CV’s will not be considered.
We unlock potential, broaden horizons and create opportunities for young people



The client requests no contact from agencies or media sales.
Purpose of the post
This role will have a particular focus on managing the HDRUK contribution to our partnership with the EPSRC Digital Health Hubs in the South West and Wales (LEAP) and the North West and North Cumbria (NortHfutures) which aim to drive innovation in digital health by promoting knowledge and skills sharing across healthcare, academia and business but there will be opportunities and a requirement to contribute to the wider training offer and strategy. This role is an exciting opportunity to take responsibility for the delivery and monitoring of the innovative learning experiences that make up HDR UK’s training programme.
You would also be expected to help support the wider portfolio of activities such as Workshops, webinars and seminars, research fellowships, academic and summer schools, and many more!
Main responsibilities
You will work in close collaboration with the LEAP and NortHfutures Digital Health Hubs where you will have the opportunity to support the delivery of various Skills and Training Work Packages, and engagement in regular partnership meetings on the Training and Skills programme including Bespoke Digital Health Training, the HDR UK Black Internship Programme and Capacity Building Offers and Events.As well as, supporting securing of funding for hosts, recruitment of host organisations from amongst the Hub partnerships, delivery of funding awards for hosts, recruitment of interns for positions with hosts.
Essential Criteria:
- The role would be suitable for someone with a strong interest in digital technologies and their use in health and social care. Also, have an interest in research training development across different career stages and sectors.
- Bachelor’s degree or equivalent experience preferably in science.
- Demonstrate enthusiasm and interest in recent innovations in digital technologies particularly in health and social care.
- Demonstrate an understanding of or experience in academia, the NHS and social care sectors.
- Possess a passion for developing training initiatives to support life-long learning,
- Excellent communicator with the ability to engage a variety of audiences and stakeholders.
- Curious, original and inspirational thinker.
- Project/programme management experience with advanced planning skills and a strong execution orientation.
- Excellent problem-solving skills
- Ability to manage multiple internal and external stakeholders.
- Ability to prioritise and focus on material issues. In-depth knowledge of training and education, learning design, and blended learning
Applicants from a scientific research background who are seeking to move into science research strategy, support and/or administration for the first time would be especially welcome to apply. Full-time secondments are actively encouraged.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Racing Welfare is a national charity supporting British horseracing’s current and retired workforce.
It’s an exciting time to be joining the organisation; our charity has never been more needed by the industry.
You will be offered; a competitive salary, employer pension scheme, generous annual leave entitlement, flexible working patterns to ensure a healthy work-life balance, income protection insurance, life assurance, tickets to almost all race meetings at Jockey Club Racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives.
As a charity, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.
You will need to be highly motivated and flexible with excellent listening and interpersonal skills, an understanding of professional boundaries and a commitment to continuous professional development. Experience of working with and supporting people, alongside an understanding of confidentiality and data protection is desirable, although training will be provided. Knowledge and experience of the thoroughbred horseracing and breeding industries is desirable.
We are a close-knit and supportive team, and we need a strong team player who can get involved and promote the ethos of the charity, offer impartial information, advice, guidance and support to all those connected to the industry.
The successful candidate will be expected to based/work from Cumbria or the Scottish borders travel across the region will be required, for which you will need to use your own car. A mileage allowance will be paid. This is a part time post.
Please note, as this post will involve direct contact with young people and vulnerable adults alongside some work of a sensitive nature it will be subject to a satisfactory, enhanced DBS disclosure. We also make checks on staff working with vulnerable adults and young people against the DBS barred lists.
We welcome enquiries from everyone and value diversity in our workforce. The closing date for this vacancy is the 1st August 2025.
Salary: £29,069 (pro rata)
Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
- All unspent convictions and conditional clauses
- All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020)
Racing Welfare’s Safeguarding Statement of Intent can be found on our website.
Racing Welfare is an equal opportunities employer.
The client requests no contact from agencies or media sales.
We're looking for an experienced, proactive, and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.
£50,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
- Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs.
The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).
Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.
The Repairs Manager ensure the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements.
Your exceptional organisational skills, technical expertise, and ability to communicate effectively with both internal teams and external stakeholders will be vital to your success in this role. In addition to reporting to the Head of Repairs and Voids Maintenance weekly on the current position of the department in respect of Contractor Performance, Invoice Processing and Customer Satisfaction; you will maintain Line Management responsibility for the Repairs and Voids Property Inspector and Repairs & Invoice Admin and further development of any additional administrative staff.
The working hours for this role are 9.00 - 17.00, Monday - Friday.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
“We are looking for someone who is full of life, ideas, creativity and energy but has lived life, can find interesting ways to share their knowledge and inspire us to great things. We have a lot to offer the world, but sometimes it is locked deep inside us and has not yet found a way out. We want someone who can help us find a key to unlock our potential. It won’t always be easy and it might not always go to plan, but the bumps in the road are things that you learn from and we are looking for someone who is brave enough to get involved and enjoy the good times with us but laugh at the mistakes too”
“So, what are you waiting for? Apply now!”
"We say it's ok"
This ad is approved by St Christopher's Young People
About the Role
We are looking for a resourceful, energetic and outgoing individual who can deal effectively with challenging situations and behaviour, motivate young people to manage risk and support a team of professional staff in a supported accommodation home in West London.
Key aspects of the job will be:
· To safeguard young people through sound management strategies, collaborative working with external agencies and emergency services and compliance with local authority safeguarding procedures.
· To provide regular supervision for staff and assess training needs to required performance and development standards. To source and/or deliver training and coaching where appropriate.
· To ensure housing management policies and practices are effectively operated. This will include maximisation of income, licence management and implementation of fair and equitable referral procedures.
· To ensure appropriate staff cover is maintained in the home through production of rotas and, where necessary, recruitment of locum covers. To ensure that staffing needs are met within designated budgets.
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong. We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
St Christopher’s Academy
We have recently launched “St Christopher’s Academy” to ensure our staff is continually developing. We will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.
Applicants should have
· At least three years’ experience of providing leaving care and/or housing support to single homeless or other vulnerable client groups, including young people.
· At least one year’s experience of effectively managing professional staff.
· A good understanding of Safeguarding and the legal framework relevant to the provision of residential services for young people aged 16+.
· Thorough knowledge of the issues that lead to young people becoming homeless, including those relating to alcohol/drug dependency and mental health and complex needs.
· Familiarity with the welfare benefits system and with the range of resources, statutory and non-statutory agencies and services relevant to supporting young people.
· Awareness of health and safety regulations and procedures to minimise risk.
· A high regard for young people with the ability to relate successfully to individuals from a wide variety of backgrounds and to manage conflict situations.
· A vocational or management qualification at NVQ level 4 or equivalent would be desirable.
What you should expect from us
· Salary: Up to £44,093 per annum depending on experience
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry Leading training programme including access to children’s right and participation, CSE, empowerment, mental health and Social Pedagogy,
- Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
- UK Life Assurance (Death in service) to the value of 3 times your annual salary.
- BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
- Interest-free season ticket loan, cycle to work scheme.
- Blue light Card: Discount shopping scheme at hundreds of retailers across the UK.
- Discretionary Funded Training Programs.
- Employee Awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification visit our website.
Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
For more information or assistance during the application process, please visit our website
We advise to apply as soon as possible as applications will be reviewed on a rolling basis.
Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.
All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.
This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man





The client requests no contact from agencies or media sales.
CEO Role Summary:
The CEO provides strategic leadership, ensuring high-quality inclusive arts provision whilst overseeing operations, staff, fundraising, compliance and partnerships. They act as the organisation’s ambassador and contribute to the planning and delivery of both our charitable and business orientated objectives, reporting directly to the Board of Trustees.
Key Responsibilities
Strategic, Leadership and Planning -
· Lead organisation, strategic management and business development
· Develop programmes aligned with community’s needs
· Review and direct a clear business plan with Trustees
· Represent CF at events, in the media and with stakeholders
· Liaise with beneficiaries, Council/NHS staff, Charity Commission, Companies House
Programme and Partnership Oversight -
· Support staff in designing inclusive arts initiatives
· Identify new partnership opportunities
· Lead on events, exhibitions, and partnership development
· Ensure programme quality, legal compliance and impact reporting
People and HR Management -
· Line manage senior staff (Project, Fundraising, Comms, etc.)
· Lead and supervise Salesforce and/or any other appropriate database systems
· Oversee recruitment, performance, training and appraisals
· Implement and update HR policies and procedures (GDPR, Safeguarding, H&S, etc.)
· Foster a positive, inclusive, collaborative staff culture
Fundraising and Communications -
· Lead fundraising strategy, applications with Fundraising Manager and other staff
· Cultivate new relationships with funding bodies and stakeholders
· Represent CF to funders, media, and the public
· Approve marketing and promotional materials
· Attend networking events to explore collaborative funding
Operations and Compliance -
· Oversee facilities, H&S compliance and sustainability
· Incorporate all Charity Commission and Companies House updates
· Maintain tenancy relationship with Barnet Council
· Act as Designated Safeguarding Lead and Data Protection Officer (ICO)
· Ensure all risk assessments and safeguarding incidents are documented
Finance and Governance -
· Prepare annual budgets, forecasts, and financial reports
· Oversee financial control, resource efficiency, and long-term planning
· Lead on new business income generation strategies, including art sales
· Report financial and strategic performance to the Board of Trustees quarterly
· Ensure timely delivery of board papers and assist trustees/directors development
Personal Specification
Essential:
- Demonstratable senior leadership experience in arts, community or inclusive sectors
- Strategic, empathetic, and confident leadership
- Proven fundraising, HR, and financial planning experience
- Knowledge of safeguarding, H&S, and regulatory compliance
- Skilled in managing staff, freelancers, and creative practitioners
- Strong communication and relationship-building skills
- Have a creative mindset with a passion for arts and culture
Desirable:
- Experience in London Borough of Barnet or other local networks
- Knowledge of Arts Council England (ACE), DCMS and other major third sector funders
- Experience working with Social Services, plus neurodivergent or disabled communities
- Awareness of equality, diversity, and inclusion best practices
This Job Description reflects the current requirements. It does not prevent CF from making any changes or additions that might be required in the future. CF welcomes applications from all sections of the community. We particularly encourage applicants from Black, Asian, ethnic minority, and/or disabled applicants as these groups are currently underrepresented in the Arts, Culture and Heritage sector.
The client requests no contact from agencies or media sales.
Job specification
Team: Casework
Location: Mainly at our partner sites in Kensington and Chelsea, however you will also be located at our office (Argon House, Argon Mews, London, SE6 1BJ) and there will be opportunities to work flexibly from home.
Duration: Permanent role
Reporting to: Co-Head of Casework
Hours of work: 35 hours (5 days per week)
Salary: £30,000 - £31,500 per annum
Areas of responsibility
The post holder will be responsible for the following:
- Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
- Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
- Attending appointments with guests occasionally when needed
- Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
- Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
- Attending meetings with the casework team, external service providers and partner organisations when required
- Collating statistics and outcome measurements of the casework service for both internal and external use
- Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
- Managing a small casework budget
- Undertaking any other duties, as required by the charity
Person Specification
Essential
- At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
- Empathetic attitude to homeless and vulnerably housed people
- Up-to-date knowledge of the welfare issues and legislation affecting homeless people
- Knowledge of relevant support services available to homeless people, particularly in West London
- Confident approach to, and experience of, dealing with challenging behaviour
- Ability to maintain good relationships with colleagues and external service providers
- Highly organised with strong time-management skills
- Ability to keep clear and up-to-date case records
- Experience and competent in MS Office packages
- Ability to work independently and take the initiative to make important decisions
- Flexible and supportive team member with excellent communication skills
- Ability to adhere to and implement Health & Safety, HR and operational policies
- Understanding of and commitment to Equal Opportunities
- For night shelter caseworkers, willingness to work a minimum of one evening per week
- This post will require an enhanced DBS check prior and during employment
Desirable
- Ability to speak Polish, Romanian or other Eastern European languages
- Experience of working alongside volunteers
Other
- Ability to work flexibly and at various sites, as required
- Eligibility to work in the UK
- To be able to adhere and work within Glass Door’s safeguarding policy and procedures
- To participate in meetings, supervision meetings and in any trainings as required
- To be responsible for own’s professional development
The client requests no contact from agencies or media sales.