Salesforce administrator and business analyst jobs

Title: Junior Technical Analyst

Reporting To: Head of IT and Data Security 

Location: Hybrid, working from home and our office based in West London

Salary: £35,000 per annum (pro rata for part time)

Hours of Work:
Full or Part time (Full time is 40 hours per week, inclusive of a daily 1 hour paid lunch break)

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 14th January 2026. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Job Purpose

Operate a diverse range of technical and security systems, whilst bridging the gap and interacting directly with business teams. This is a great opportunity to begin a career in security and training will be provided on the job.

Key Responsibilities

Operating, building and configuring our systems

• To build, deploy activities and customise SaaS products
• To work on multiple products or technologies to deliver a unified service
• To manage technical processes and liaise with IT Operations Team
• To be hands-on in building and systems configuration and customisation
• To influence decisions in design and continuous improvement
• To be a safe pair of hands, working independently and reporting progress or issues at regular intervals

Supporting our Information Security Management System and Compliance 

• To manage security processes
• To work on security audits and coordinate the response to findings
• To produce KPIs and documentation
• To participate in security and data protection working groups

Aligning with business requirements an customer needs

• To be aware of stakeholders and touch points in other teams
• To work with other teams to progress their technical and security responsibilities
• To work closely with the Technical Lead, Security Lead and IT Operations
• To sit on cross department operations meetings and represent the team
• To translate business requirements or feedback into options for improving our services or delivering a better user experience or bringing proposals back to the Technology Team.
• To experience working with technical and non-technical stakeholders
• To experience sizing and prioritising work 
• Works in accordance with security and compliance requirements
• To integrate with the wider IT & Security and IT Operations teams, and perform duties outside core responsibilities to support them as required.

Person Specification

Essential

• Strong analytical and problem solving skills
• Excellent communication skills, both verbal and in writing
• Ability to prioritise tasks and work independently
• Working knowledge of IT best practices
• We are looking for someone with experience in, or knowledge of, one or more of the points on the list below. If you do not meet all points, we would still encourage you to apply:
• Maintaining and supporting a cloud environment (we use AWS)
• Experience of supporting business-critical IT infrastructure
• Support and management of devices and device management solutions
• Security best practices (e.g. CE+)
• Identify and access management (e.g. Google SSO)
• System administration of business SaaS platforms, e.g. Salesforce, Atlassian, Google Workspace
• Coding in a commercial environment, or demonstrable personal coding projects

Desirable

• University degree or equivalent experience
• Exposure to ITIL
• Knowledge of ISO 27001 and CyberEssentials+
• Knowledge of Data Protection Act 2018/UK GDPR

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally.