Salesforce Administrator Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK is currently recruiting for a motivated Salesforce Training & Adoption Manager to lead on the training and strategy of our Salesforce solution. In this role, you'll be working directly with our extensive Partner Network, supporting them to gain the most value out of the solution.
As Salesforce Training & Adoption Manager, you'll have a pro-active, strategic, and concise approach, with exceptional stakeholder management skills. Working as part of the Service and Business Improvement team, you'll develop a training strategy for our Salesforce solution, implement successful adoption strategies for our different Network Partners, and create self-service training materials to support our different users.
This is a hybrid opportunity, a blend of homebased and office working. The expectation is that you will attend our London office once a week. There will also be regular travel to our local network partners across the nation.
Age UK internal grade - 6L
Must haves:
* Experience of providing training to end users of digital systems.
* Experience creating training strategies and plans.
* Significant experience of driving adoption of CRM solutions across a diverse and geographically dispersed workforce.
* Experience of undertaking adoption reviews with staff groups, and achieving improvements in adoption of CRM solutions.
* Strong soft skills, with a confident and clear manner of presenting information in an engaging way.
* Must be understanding of the various challenges experienced with digital transformation projects.
* Experience of designing and developing training material.
* Confident use of Microsoft applications such as Office 365 Applications including Teams, PowerPoint, Word and Outlook.
* Willingness to travel Nationally to various locations to deliver training and support.
* Experience facilitating listening groups and feedback sessions.
Great to haves:
* Experience working with non-profit organisations.
* Experience with Moodle.
* Experience with Salesforce service cloud.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description – Impact Reporting Officer - Food
Reporting to: Network Analyst
Location: London or Sheffield with regular travel
Contract: Permanent
Hours: Full Time, 35 hours
Salary: £26,138-£27,513 (National) or £28,731-£30,243 (London)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.
We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit-for-consumption food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Purpose: We are doers. We are a community. We change lives.
Our Values:
Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The Role
As FareShare continues to build broad and successful partnerships with key food suppliers across the UK, the Impact Reporting Officer will play a vital role in managing data and effectively demonstrating our impact to the food industry. This position is central to achieving our mission of saving usable surplus food and feeding communities.
This role is a reporting and systems lead, providing administrative and analytical support to the Food Team with a primary focus on consolidating and managing food volume data. Demonstrating to companies the difference their food makes in an informative and engaging way is a key driver of continued support and motivation for the food industry. We seek a fast learner who can engage across various internal systems, including FareShare’s national WMS, Power BI, and our CRM Salesforce.
Working closely with the Food Team, the role will extract and manipulate data from our systems, presenting it meaningfully in reports and updates for our key food partners. Additionally, this role will collaborate with FareShare’s in-house technology department (The Info Centre) to champion and support the maintenance and accuracy of systems used within the Food Team, ensuring account records are up-to-date, and live reporting is both accurate and beneficial to account managers while adhering to GDPR policies.
This role will champion the further embedded usage of our CRM system (Salesforce) to better manage multifaceted relationships with our partners across the food industry. Having a clear and aligned view of the relationships across the industry is central to our ability to achieve our ambitions in partnership excellence. This role will both support the teams in keeping the CRM accurate and work with the Info Centre in suggesting and implementing builds and developments to the CRM that enhance our ability to successfully track and monitor key relationships.
Alongside the ownership of our impact data, this role will also contribute to cross-departmental data analytics projects and support the Marketing team to gather qualitative impact stories. Across both qualitative and quantitative impact data, this role will look to translate all of this into meaningful insights for companies that highlight FareShare’s work and ultimately help to deliver more food for those that need it.
Main areas of responsibility
Impact Reporting
- Design, build and implement impact reporting activities across the Food Team, ensuring consistency, accuracy, and alignment with key partner joint partnership plans
- Develop and implement best practices for impact reporting to effectively communicate the difference made by partners’ food .
- Support the gathering of qualitative impact stories, working collaboratively with charity partners and individuals to compile compelling narratives.
- Bridge the gap between qualitative and quantitative impact data, translating both into meaningful insights that resonate with key stakeholders.
- Develop content that effectively communicates the broader impact of our initiatives to both corporate and charity partners.
Data Analysis and Insights
- Provide comprehensive reports and analyses on food partner volumes, aiding Commercial Manager presentations and reports to food partners, including Tesco reporting requests.
- Utilise analytical skills to extract meaningful insights from various internal systems, contributing to informed decision-making and strategy formulation (including where possible providing data to marketing team and to support commercial decisions across the procurement team).
- Collaborate with Commercial Managers to support data gathering for monthly reporting and quarterly/annual forecasting and targeting.
- Contribute to cross-departmental projects and discussions as the Food Team data lead
CRM System Enhancement
- Champion the embedded usage of the CRM system (Salesforce) to enhance relationship management with partners in the food industry.
- Collaborate with the Info Centre to suggest and implement CRM builds and developments that improve tracking, monitoring, and reporting capabilities.
- Provide hands-on support to the Food Team in improving the effective use of Salesforce, ensuring all team members are proficient in utilising its features.
- Work collaboratively to identify opportunities for CRM optimisation and efficiency gains in managing partner relationships.
- Support in the ongoing assessment of the Partnership Excellence pillar using our CRM
Food Data Accuracy
- Support the maintenance and accuracy of our food volume data across visualisation tools like Power BI, including full ownership of the food team Power BI report.
- Collaborate with the Info Centre to streamline processes related to live reporting, ensuring accuracy and relevance for account managers.
Troubleshooting, System Support and Training
- Work closely with the Food Team to understand how systems, including CRM and Power BI, are utilised for decision-making, strategic planning, and day-to-day operations.
- Offer troubleshooting support, identifying and resolving issues related to system usage and data management.
- Support in the delivery of training on existing systems with the ambition of building a stronger data culture across the Food Team and wider organisation
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Experience
Essential
- Experience of data analysis to provide insight and overviews on progress against KPIs.
- Working knowledge of CRM systems and business analytics programmes such as SalesForce and Power BI.
- An ability to comprehend and display often complex data in a simplified and engaging way.
- Experience of working cross-functionally within a busy organisation meeting project deadlines.
- Experience of project reporting for internal or external audiences.
Desirable
- Experience working alongside marketing or brand teams building compelling narratives.
- Experience of using CRM or databases to extract data reports to inform decision-making highlighting any trends.
- Knowledge of, and interest in, FareShare’s mission.
- Interest and understanding of the food industry and/or food waste reduction sector.
- Ability to discuss sensitive case studies with charity partners and produce compelling content for reports and publicity.
- Experience in delivering training on technical systems.
Competencies and behaviours
- Good communication skills, written and verbal
- Ability to think creatively and use data to tell compelling stories
- Proficient IT skills, including all Microsoft office packages; specifically an advanced user of Excel with technical skills to analyse data
- Excellent numeracy skills and excellent attention to detail
- Pro-active, organised and able to work under pressure
- Ability to prioritise effectively and cope with competing demands
- Ability to use own initiative working independently and responsibly
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
UKCF are the membership organisation for 47 UK community foundations; the only national network of charitable funders with a physical presence in every part of the UK and the UK’s 4th largest funder.
We are currently using a shared legacy system built with Salesforce Classic though will be implementing and supporting 38 individual Salesforce instances from June 2024 for each Community Foundation. Each individual instance will be based on a network agreed Salesforce design, with the ability for foundations to bespoke their system to fit their individual needs if required.
This role of Systems Administrator reports into the Network Digital Transformation Lead and will initially cover our existing legacy system and be an integral part of the implementation, data migration and ongoing development and support of the new system and structure.
Closing date: 1pm on Thursday 25th April
Interviews to take place: Monday 29th, Tuesday 30th April or Wednesday 1st May
OFFICE OPERATIONS AND EVENTS
-
Act as a first point of contact for enquiries coming into both general and programme specific inboxes, via the website and phone.
-
Support on the smooth running of the London office. Tasks may include managing post, stationery orders, preparing and packing resources for training and events, and supporting on any other duties as required.
-
Act as one of the designated fire marshals and first aiders for the London office, with occasional support at other events as required (please note full training will be provided in these posts)
-
Support on the smooth running of organisational and programme events, including staff away days, and school events. Tasks may include managing guests lists and correspondence, liaising with event suppliers/contractors/schools, preparing and circulating briefing packs, attending and supporting at events when required, and any other event administration duties as required.
PROGRAMME ADMINISTRATIVE SUPPORT
-
Managing programme specific communications related to our Award & Development and Mentoring programmes via email, phone, and website, including but not limited to general enquires and continued engagement with programme participants and volunteers.
-
Ensure accurate and up-to-date records are kept across programme databases (Excel and Salesforce)
-
Managing programme resources, including stock counts, and organising couriers.
-
Processing application data, and event registrations across the two programmes, including due diligence check processes such as DBS, right to work and reference checks.
-
Support with the onboarding of mentors and award recipients across the two programmes, ensure that all personal data and consent forms are collected and stored appropriately and in line with organisation policies.
-
Support in outreach to schools and mentors, including supporting online volunteer networks, as well as creation of email templates and resources
-
Support with the delivery of the Diana Award Development Programme, including scheduling Diana Award recipient blog posts and signposting to opportunities (both internally and externally).
-
Maintaining and updating volunteer expense processes in collaboration with Finance Team
-
Supporting with the organisation of programme events and training such as but not limited to, Online careers fair, career lounges, mentor networking and training sessions, annual volunteer appreciation events, award recipient networking events and opportunities.
There may also be occasions where the administrative team provide support to other programmes/teams as required, however this will be subject to existing workload/capacity.
PERSON SPECIFICATION
SKILLS
-
Able to maintain confidentiality and to share information appropriately and professionally.
-
Excellent organisation skills and ability to learn quickly.
-
Excellent customer support skills and telephone manner
-
Excellent communication skills, both written and verbal.
-
Ability to work independently and effectively as part of a team.
-
Excellent attention to detail
-
Problem solving skills, ability to trouble-shoot quickly and make decisions.
-
Commitment to learning and self-development.
-
Excellent IT skills, confident in the use of Microsoft Office (especially Outlook, Word and Excel)
EXPERIENCE / KNOWLEDGE
-
Experience of providing administrative support within a busy and high performing team
-
Experience of working in a fast-paced environment.
-
Experience in using digital tools and platforms, including Salesforce, and form building platforms (or a willingness to learn)
-
Experience working with schools in an administrative function (desirable).
-
Ability to work weekends and evenings when necessary to support Programme delivery across the year and around bigger events (approximately 2-3 a year).
-
Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission.
-
Commitment to follow The Diana Award’s Safeguarding Policy and processes at all times.
This is a one-year contract (maternity cover) which will be contractually based from our London office; given the role requirements there will be an expectation to be in the office at least 3 days a week.
The successful candidate must have the right to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are Made in Hackney
Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. The impact of our work is varied, far-reaching and very real; changing hundreds of thousands of people’s lives for the better. We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.
When you join Made In Hackney – you become part of this pivotal movement, where a new type of food culture is being formed with care, compassion and justice at its core.
We are seeking a highly motivated and strategically minded individual to become our Head of Operations and a key member of the Senior Leadership Team. You will have experience working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.
You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate most effectively. You will not shy away from problem-solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.
The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.
Responsibilities include:
Leadership, Strategy and Governance
-
Be an active member of the Made in Hackney Senior Leadership Team, working together to galvanise the organisation behind the strategic plan
-
Contribute to strategic discussions on the future path of the organisation; providing oversight on key initiatives as required as a member of the Senior Leadership Team.
-
Proactively participate in and/or lead team meetings to ensure effective communication and mutual support
-
Provide lead support to the Board of Trustees, assisting the Chair with trustee meetings, keeping the Charity Commission website updated, and assisting with trustee recruitment, induction and training, board reviews etc;
-
Act as the lead staff team representative on the Resource & Remuneration board sub-committee
HR & Training
-
Lead the organisation’s HR function ensuring employment practice is legally compliant and fair, with a focus on being a fully inclusive employer;
-
Keep abreast of the latest guidance in employment law and HR legislation, acting as the lead liaison with Croner external HR support;
-
Act as MIH’s Lead for:
Safeguarding - conducting regular reviews of safeguarding policy, procedures and regular training for staff, trustees and volunteers and completing;
Data Protection - ensuring Data Protection Policy review and organisation-wide compliance and responding to any data incidents or breaches;
Training - overseeing staff/volunteer/trustee training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc; -
Oversee monthly staff salary payment and coordinate with external payroll provider;
-
Responsible for regular organisation-wide policy, procedure and risk assessment reviews
-
Oversee any organisational structure reviews and ensure a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
Salesforce Admin
To be the main point of contact for core users' technical support and training needs, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.
-
Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys, application forms etc;
-
Onboard and train new users, and grow the level of expertise among the core team;
-
Implement custom features when new work streams/programmes are set up and as organisational needs grow;
-
Oversee support partnerships with external technical support and training providers.
-
Support the Head of Fundraising & Communications and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;
-
App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce
Venue Management
MIH has a part-time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Head of Operations will oversee them and support key areas of venue management in the following ways:
-
Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings;
-
Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested on time;
-
Ensure the venue meets the latest Health & Safety requirements, Fire Safety Standards and is fully accessible;
-
Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;
Finance
-
Organise quarterly budget meetings between the core delivery team and Finance Manager to review budget and expenditure;
-
Ensure the finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.
Line Management
-
Line management responsibility for 3 direct reports, creating a supportive environment for growth and development
Apply with:
1. a CV with your career history and relevant experience for the role;
AND
2. a cover letter outlining what has attracted you to apply for the role of Head of Operations at Made In Hackney and what makes you the right candidate for the role.
The client requests no contact from agencies or media sales.
Finance Officer
This is a full time role - Hybrid working with an expectation of weekly attendance to Head Office at Baynards Green, Nr. Bicester Oxfordshire.
Job Purpose:-
We are looking to appoint a Finance Officer to join our growing team. Reporting to the Head of Finance this new role will ensure that appropriate financial processes and systems are followed and developed to support our charity’s sustainable growth and safeguard our financial health.
The Finance Officer will ensure that financial tasks and transactions are undertaken in an efficient, effective and timely manner and, importantly, that relevant financial information is provided to keep the Head of Finance updated and informed, supporting the Leadership Team to make the best decisions for the charity.
We are looking for a confident and experienced individual to join our supportive team. Previous charity finance knowledge is helpful but not essential, above all we want an individual to be tenacious, curious, diligent and show strong initiative.
Who are you?
You should be accomplished in Sage 50 Accounts and have considerable experience working in a finance function and in financial administration.
Some experience of working with Salesforce or an equivalent CRM database and an accountancy qualification or studying towards a professional qualification ACCA, CIMA, ACA, CIPFA) or AAT qualified. Experience of working in the Voluntary Sector, paid or unpaid would be great.
You should have excellent written and verbal communication skills (a natural ability to clearly communicate financial information to those with a non-finance background). You need to have proficient knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook and experience in database and payroll systems.
It would be amazing for you to have high level of attention to detail and methodical working, be a self-starter and be able to use initiative.
Have a positive and professional approach to work, be values focused and able to be adaptable in a growing and changing environment
How to Apply:-
Please access our attached Job Information Pack.
Please email a covering one page supporting statement explaining your suitability for the role along with your CV.
We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job.
The client requests no contact from agencies or media sales.
First Give was founded in 2014 to inspire, equip and motivate young people to make a difference to the causes they care about. As we approach our second decade, it is an exciting time to join the charity. Our vision is of a more generous society where all people are willing and able to give their time, money and skills to causes that they care about.
We are currently developing a new strategy which by which we aim to have reached a million young people by 2034. We intend to do this by developing new programmes and activities that will support us to achieve our mission: to create opportunities for young people to be inspired and empowered to give their time, money or skills to charities and causes that matter to them. Our existing programmes are delivered in partnership with schools across England and Wales, ensuring that as many young people as possible, regardless of their background have the opportunity to take part.
As second most senior leader in the charity, the Deputy Director will provide leadership to the First Give team and support the Board of Trustees and Director with strategy and governance.
The Deputy Director will play an integral role in the development of the charity as we move into our second decade. They will spearhead our fundraising, communications and marketing to ensure the charity has the capacity to deliver against our strategic goals.
Our values at First Give inform who we are and what we do. We are:
-
Altruistic
-
Inspiring
-
Empowering
-
Collaborative
-
Professional
Location
Remote/hybrid. We welcome applications from across England and Wales, however desk space is available at our London office in West Hampstead should the successful candidate be based in London.
Regular travel to London (approximately once a month) and occasional travel across England and Wales will be required.
Reporting to:
Director
Direct Reports:
Administrator
Key responsibilities
Organisational Leadership and line management
-
Deputise for the Director when necessary
-
Provide leadership and positive role modelling to the First Give team
-
Support organisation-wide improvements and innovation, including strategic planning and organisational structure
-
Develop connections and networks that increase the profile and opportunities for the charity
-
Work with the Director and Head of Programmes to create opportunities for young people to influence and engage with our work and impact
-
Line management of our Administrator
Fundraising
-
Work with the Director and consultants to own and implement a robust fundraising strategy to support the organisation as it executes its new strategic plan
-
Develop processes for managing fundraising applications and stewardship of existing funders and supporters
-
Write and submit high quality, inspiring and tailored funding applications and reports for trusts and foundations (expected to be in the region of £10,000-150,000)
-
Identify and develop potential new funding opportunities for First Give, including major donors and corporate funders
-
Manage relationships with a set number of key funders, ensuring that we proactively seek feedback, engagement and involvement in our work
New School Partner Recruitment
-
Oversee and co-ordinate all new school partner recruitment sales and marketing activity
-
Work with our marketing agency to develop and implement marketing campaigns
-
Support the Programmes Team to recruit new partner schools in priority regions
-
Proactively seek opportunities for growth of the First Give partners network
-
Develop and design and production of marketing and sales resources to support all sales activity
-
You may also be required to deliver sales meetings with networks including Headteacher meetings and attend conferences to promote the work of the charity
Communications
-
Lead the development and manage the delivery of our communications strategy, including all messaging to key stakeholders via a range of appropriate channels, including newsletters, social media and our website
-
Be responsible for the First Give website, ensuring it is up to date, relevant and meets the needs of the organisation
-
Brand champion, ensuring that all external communications and resources are aligned with our brand identity and tone of voice
-
Management of retainer with external design agency
The job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.
Safer recruitment
Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.
Person Specification
Essential
-
Passionate about young people and their potential to drive social change
-
Leadership experience, ideally in a charity of similar complexity and scale
-
Ability to triage between the strategic and operational with ease and confidence
-
Demonstrable success as a fundraiser, particularly bid-writing, reporting and funder stewardship
-
Experience of developing and implementing a communications strategy
-
Experience of creating a range of content for different audiences and channels including marketing materials, newsletters, blogs, social media content etc…
-
Experience developing and implementing successful sales and marketing strategies, preferably in the education sector
-
Experience of writing and managing budgets, delivering plans using resources available
-
Track record of stakeholder management at senior levels
-
Experience of working in or with teachers and schools
-
Excellent presentation skills, with an ability to deliver concise, engaging and persuasive presentations
Desirable
-
Experience leading the development, implementation and evaluation of marketing activity and campaigns
-
Experience of remote line management
-
Experience of working in a remote, decentralised team
-
Experience of using Salesforce
Why work for First Give?
First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:
-
Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance. Annual leave allowance increases year on year after 3 years with First Give.
-
Access to Health Assured (health and wellbeing) Employee Assistance Programme.
-
As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
-
Training and professional development budget, with regular training offered through the Pears Foundation.
-
Laptops are provided on a ‘paid for through service’ arrangement and become the employees after three years of service.
-
Multiple team socials and volunteering days throughout the year.
The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.
Application process
Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application).
-
Application closes: Thursday 2nd May, 12pm
-
Interviews: Tuesday 7th May
-
Start date: ASAP
To create opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care abou
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing.
We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in September 2021, and has been developed and configured to meet our growing needs since then. As the demand for our model increases around the world, we need a highly capable systems specialist to support us to ensure our data systems are well managed, users are trained, and we can create accurate reports for our donors and other audiences. The role will report to the Finance Director and will work closely with the rest of the team. This is a critical role that is central to the success of building a robust organisation, and there is opportunity for an ambitious candidate to grow in responsibility with it.
Key Responsibilities:
Oversee Salesforce System: maintenance, training, development, and reporting
Maintenance
· Ensure key objects on Salesforce such as accounts, contacts, campaigns and grants are working effectively (ensure process flows work well).
· Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc).
· Weekly data back-ups.
· Uploading ad-hoc batch data from Campaigns e.g. Just Giving or historical data into Opportunities.
· Ensure regular data cleaning to enhance the credibility and adoption of the system. Spot trends with issues and feedback into system development or training.
· Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to inform decision making.
Training and support
· Oversee user set ups, create new user profiles, and share best practices according to GDPR practices.
· Oversee smooth onboarding and training process for new members to ensure effective adoption.
· Keep training materials related to key objects updated, host internal webinars to address new feature introductions or common issues to troubleshoot.
· Promptly troubleshoot any user issues and feeding these into training to prevent it happening again.
· Respond to individual questions from users on Slack and share tips and tricks.
Automations and Development
· Manage the integration of Form Assembly, ensuring all connectors work well and troubleshoot and update individual forms when needed.
· Support users with the building of individual Form Assembly forms, updating when needed (ad hoc) and embedding them in their websites.
· Perform developments such as creating new fields, updating picklist values, page layouts, forms, automation configuration, formula fields, and other content. Work with core team to assess where a development is foundation specific, and where it should be applied across all users.
· Act as key point of contact with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets.
Reporting
· Build reports and dashboards for each key Object – spot trends and suggest improvements.
o Opportunities - pipeline and income reports for board meetings
o Grants - tracker and applications analysis, extraction of impact data for evaluation purposes
· Provide quarterly diagnoses of user adoption levels across the network.
· Work with exec director to prepare quarterly data for trustee meeting and annual reports.
Manage IT systems with the support of an outsourced consultant
· Act as a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers’ processes.
- Ensure MS365 systems are working effectively for current users, and troubleshoot issues as a first point of contact before liaising with outsourced providers.
· Maintain an up to date ‘how to guide’ for our intranet, ensuring all users know how to use it and find what they need.
· Recommend Cyber Security improvements.
· Procure IT equipment for team with support of external consultant.
· Maintain an up-to-date list of active users, MS 365 licenses and Antivirus license protection.
· Oversee the IT budget by approving expenses on a regular basis.
· To manage website domains – purchasing new ones on request, performing updates or providing access to web designers.
Essential criteria:
· Passionate about nature and the environment
· Understanding of and experience in Salesforce User Management
· Knowledge/skills in improving business processes, overseeing testing; identifying and implementing systems enhancements.
· Experience of being able to communicate well with and support non-technical colleagues.
· Strong communication skills, verbal and written.
· Ability to work methodically.
· Ability to work quickly and accurately.
· A keen eye for detail.
· Demonstrable ability to work independently.
· Energetic approach to work and a desire to learn.
· Experience in not-for-profit sector
Strongly desirable criteria:
· Salesforce Administration Certificate.
· Salesforce Trailhead badges.
· Awareness of GDPR regulations.
· Comfortable with using MS Office suite, Slack and Canva environments.
· Familiarity with complex accounting models (affiliates, branches, restricted and unrestricted funding).
· Experience of working in a fast-paced environment that is constantly growing and adapting.
· Being able to speak Spanish, Greek or Italian would be a bonus.
Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as:
· Flexible working as standard (hours and location)
· Flexible holiday allowance
· Private medical insurance
· Discretionary annual bonus
· Salary sacrifice pension scheme
· CPD opportunities
· Possible travel in the UK and internationally
· Saving the world!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a motivated Grants and Administration Officer. We are happy to consider someone who is newer to grant-making but with deep experience of the charitable sector. We will be looking for someone with aptitude for the duties below who will be able to work independently following training where needed. Alternatively, we would be open to a candidate with experience of grant management who can hit the ground running. The salary offered will be commensurate with experience.
The role is split between grants assessment and management and providing administrative support to the team. A more detailed outline of the duties can be found below. We expect the majority of the role to be focused on grants assessment and are looking for someone with a good ability to prioritise a varied workload.
Some travel within the UK will be required for visits to applicant charities and grantees with the possibility of very occasional overnight stays.
The Dulverton Trust is keen to nurture talent and has a generous training budget to help you develop your career.
Duties
Grants assessment and management:
• Process grant applications. This includes:
o Visiting, meeting and corresponding with applicants.
o Reviewing, requesting and analysing relevant information.
o Providing feedback on unsuccessful applications.
o Preparing written recommendations for submission to the Board and presenting at Board meetings.
• Monitor progress on grants awarded.
• Ensure the timely and accurate recording of activities and transactions with applicants and grantees through the Trust’s database, Salesforce CRM.
• Represent the Trust at public events such as seminars and receptions.
• Contribute to the Trust’s ‘grants-plus’ activity, which aims to support the work of applicant charities through sharing knowledge and experience of good practice and brokering pro-bono consultancy support.
• Take on specific research in relation to current funding priorities or potential new areas of activity, as required.
Administrative support:
• First point of contact for enquiries and invitations to the Trust by post, email and on the phone.
• Responsible for day-to-day management of the Trust’s digital systems. This includes Salesforce, Box, Wordpress, Cognito, Zapier and Lastpass. Specific duties vary by programme but generally include keeping data current, ensuring staff have relevant access rights and permissions, and backing up data on a regular basis. Training will be provided on all of these systems.
• Manage the Trust’s subscriptions and memberships (e.g. Association of Charitable Foundations, ICO).
• Maintain the Trust’s register of interests.
• Prepare Board papers and Minutes (printing, binding and posting papers).
• Update 360giving with the Trust’s grants data (training will be provided).
• Support meetings (circulating calendar invitations, booking meeting space, organising catering and on-the-day setup and close down).
• General office duties including keeping the office stocked with stationery and tea/coffee and welcoming visitors to the Trust. Lead on the office security systems and dealing with contractors.
• Processing grant and supplier payments
Specification for Applicants
• Evidence of right to work in the UK.
• References to evidence integrity and good character.
Skills and Qualifications
• Deep knowledge of and demonstrable interest in the non-profit sector.
• Experience of grant management, including the due diligence process, presenting to decision-making committees and monitoring of grants. This could be from grant-making or fundraising work.
• Ability to understand and analyse information from applicant organisations including:
o Financial documents (including charity accounts, management accounts, cashflow forecasts and project budgets).
o Monitoring and learning processes.
o Strategic plans.
o Impact reports and evaluation materials.
• Ability to synthesise the above information, along with in-person meetings, to produce clear and accurate written summaries and recommendations to be put to the Director and Trustees.
• Excellent attention to detail.
• Good judgement.
• Excellent written and oral presentation skills.
• Well-organised with a proven ability to prioritise and manage a varied workload and work to deadlines.
• Good interpersonal skills, able to communicate with people from a wide variety of backgrounds and over different media (e.g. on the phone, email or in person).
• A positive and can-do attitude. We are a small team; flexibility and mutual support are markers of our organisation culture.
• Proficiency and confidence in using IT. The Trust conducts most of its business using cloud-based systems including Microsoft Office 365, Box and Salesforce.
How to apply: Please send your CV along with a cover letter setting out your suitability for the role.Please note that we will not consider applications without a cover letter. This is a rolling recruitment process and we will make contact as we receive applications. We hope to make an appointment in April.
The client requests no contact from agencies or media sales.
Our ideal candidate will have a background within the charity/not for profit sector and experience in handling an investment portfolio. The role is home based with some travel in/around Hampshire and the IOW. Reporting directly to the CEO, this role is an excellent opportunity for someone looking for a new challenge and a step up. Our financial information is highly visible to our donors and grantees, so this role is a crucial enabler for the effective delivery of all areas of our work. The role will be overseen by a part time Finance Manager, who will produce management accounts, annual accounts, budgets, forecasts etc. Part time work will be considered for the right candidate.
The Finance Officer/Bookkeeper will be responsible for ensuring the delivery of accurate and timely finance administration, across two databases (currently Sage and Salesforce). This is a vital role within HIWCF, as high quality finance information is fundamental to our role and reputation in the region as a trusted partner for our fundholders and grantees.
Key Tasks
· Adding all payments transactions (grants, invoices, salaries, expenses, HMRC payments etc) to Sage and the bank accounts, ensuring all evidence is correct and payments are correctly authorised
· Adding all donation income to Sage and Salesforce, and working with other team members to ensure they are acknowledged appropriately
· Adding all quarterly investment income to Sage and Salesforce and reconciling across both databases, and to the investment house reports and bank account
· Regular reconciliations between Sage and Salesforce and bank accounts
· Ensure HMRC payments and gift aid claims are undertaken in a timely manner
· Manage banking records
· Monthly reconciliations for Bank account, purchase ledger, Sage, Salesforce, prepayments, accruals, salaries, PAYE, pension etc
· Monthly journals for non-cost items
· Manage pension with NEST and other ad hoc pension providers and manage insurances
· Ad hoc finance related tasks including reporting on returned grants, managing pension payments, insurances etc
· Any other appropriate tasks as directed
(Some of the functions listed may be shared tasks).
Please see our application pack attached for full details or visit our website.
Recruitment details and schedule
• Apply by sending a CV and covering letter to Jo Dakin, Office Administrator , see application pack for details. Please include details of three referees, one of whom must be your current or most recent line manager. (We will not contact them unless you are offered the role.)
• Please confirm in your application that you are eligible to work in the UK. If offered the role, you will be required to provide evidence of your eligibility.
• Applications close at 12 noon on Wednesday 24th April.
The client requests no contact from agencies or media sales.
We are proud to be partnering with an education charity that envisages a society safe from prejudice and discrimination. They believe that through education young people can be made more aware of the damage prejudice and hateful attitudes cause and be equipped with the necessary skills and knowledge to challenge attitudes and actions.
We are looking for a Fundraising and Database Assistant (Salesforce) to join a small team of professional fundraisers. Above all else, you will need to have excellent attention to detail, and be enthusiastic, hard-working with a can-do attitude. They work in a fast-paced, but friendly and supportive environment, where you can be sure that your contribution will have a real impact on the charity's ability to deliver its vital work to thousands of young people. This role is full time, offers hybrid working 2-3 days in the office per week and is expected to last 2-3 months, so you must be immediately available.
Fundraising and database administration
- Responsible for day to day running of database (Salesforce) for the fundraising team.
- Ensuring all donations are correctly recorded on the database and thanked appropriately.
- Help maintain accurate, consistent, and reliable information about supporters for fundraising and relationship-development purposes
- Assist with data segmentation, creating data lists for mailing, correct recording and analysis of income for development purposes.
- Working with finance team, supporting the Gift Aid process, attend frequent reconciliation meetings between Salesforce and finance systems (Quickbooks)
- Ensure compliance with GDPR and data protection with all communications and donor activity.
- Provide support and training in maintaining and utilising Salesforce for the fundraising team.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Transform lives with The Nehemiah Project! We are seeking a dynamic and compassionate person to join our team as a Recovery Practitioner. This is a full-time permanent position, working Monday to Friday with additional monthly on-call duties. In return, you will receive a salary of £30,759 per annum, be enrolled into our staff health and wellbeing plan, and become part of our Nehemiah culture that is supportive, honest and incredibly rewarding.
If you were working for us, here are some of the things you would have done last week:
- Programme Delivery: You would have taken the lead in planning and delivering our in-house programme that is designed to help our men break free from destructive cycles of behaviour.
- Keywork Support: Your compassionate, well-boundaried approach towards the men you keywork would have supported them in their journey through early recovery and back into society.
- Families Liaison: You would have helped forge strong, lasting connections with residents and their families.
What we are looking for
- Someone who is skilled in delivering a person-centred and trauma-informed approach to their work
- NVQ Level 3 in Health & Social Care or equivalent.
- Provable experience of working with men recovering from addiction.
- Experience in facilitating groups that focus on behavioural change, addiction and other recovery-related activities.
- Excellent communication skills and an understanding of Customer Relationship Management systems (such as Salesforce).
What you can expect from us
- A 35 hour working week Mon-Fri, with an additional monthly paid on-call requirement.
- 25 days annual leave, plus Bank Holidays.
- A contributory pension scheme: Nehemiah will contribute the equivalent of 3% of your annual salary.
- Staff Health Plan that includes insurance and wellbeing packages.
Why Nehemiah?
- Make a direct impact on the lives of those in need and bring positive change to the local community.
- Work with a passionate and talented team committed to our mission.
- Benefit from opportunities for skill development, leadership growth, and career advancement.
- Experience a culture that values innovation and always looks to refine our best practice.
To be considered please submit a CV and Supporting Statement/Expression of Interest
Interviews will be conducted on a rolling basis
This post will require an Enhanced DBS check to be processed for the successful applicant
To be a centre of excellence for rehabilitating men from crime and addiction through the transformation of their lives
The client requests no contact from agencies or media sales.
Enjoy meeting new people, helping them, and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector? We have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. Homeless Link are looking for a new Database Support Officer to bring their enthusiasm and technical and communication skills to our fast-paced environment, which nurtures future development opportunities.
CHAIN stands for the Combined Homelessness and Information Network and is a multi-agency database for rough sleeping services in London. It plays a central role in the sector, allowing workers to share information with each other and ensuring their clients get the right support. CHAIN is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.
This is an exciting time to become a Support Officer for CHAIN, as we carry out some major upgrades to the system and implement new ways of working. This dynamic role requires a flexible skillset, responsiveness, and a willingness to learn. Working collaboratively in a small team, you will:
- Develop relationships with rough sleeper outreach services, enabling them to make the best use of CHAIN to support their clients
- Help to run the busy CHAIN Helpdesk service, fielding a wide range of enquiries and requests
- Create bespoke reports and statistics • Facilitate training sessions, inducting workers on how to use the database, as well as helping them to understand the context of the system, and our data protection policies
- Participate in the ongoing development and improvement of the system
The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail, and problem-solving skills. You’ll have a high level of expertise in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access and Salesforce, as well as your understanding of data protection policies, and of the work of the homelessness sector.
We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
For full details of the role and how to apply follow the link to visit our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Outline:
CFAB supports children on the move between the UK and other countries and children who are separated from their family in another country. The complexities of migration and international separation can make many of these children particularly hard to support and particularly vulnerable to abuse and exploitation. We ensure that children in these circumstances enjoy the same care, protection and right to a family life as we would want for any child.
We are the only UK representative of the International Social Service network, and the only charity in the UK with a dedicated international social work team. We are proud to have royal patronage from HRH, Princess Alexandra.
We are looking for a highly motivated, organised individual with excellent attention to detail who has excellent written and communication skills and is positive, proactive, and eager to learn. You will be working in a small team so a hands-on, solution focused approach is a must.
You will be responsible for ensuring compliance with CFAB’s financial processes and procedures to ensure accurate preparation, processing, and maintenance of financial records.
You will also be responsible for HR administration.
As a cross-border, cross-culture children’s charity, Equality, Diversity and Inclusion is at the heart of what we do. We are committed to fostering a workplace that promotes mutual respect and allows equal opportunity for all. We seek applications for candidates with diverse backgrounds including, but not at all limited to, family overseas, experience being raised by non-biological parents, ethnic minority communities and people with health conditions or impairments.
Key responsibilities:
Finance
· Code and process purchase invoices, staff expenses and obtain authorisation of expenditure as per financial procedures manual.
· Save copies of the Approval Max pdf’s in the Purchase folder.
· Prepare sales invoices to customers on the receipt of instruction from the social work team and email copy of invoice to customers.
· Liaise with the social work team to ensure sales invoice requests are generated for all Opportunities raised in Salesforce.
· Update Salesforce to reflect processed sales invoices.
· Maintain records of sales and purchase invoices in accordance with CFAB’s policies and procedures
· Banking of cheques received.
· Perform credit control duties according to the financial procedures manual.
· Handle and process all petty cash claims in accordance with CFAB policy, and ensure these are correctly authorised and reconcile the petty cash tin monthly.
· Maintain the files of supplier contracts including assisting the Finance Manager to review contracts periodically.
· Maintain the Local Authority Finance contacts spreadsheet.
· Assist the Finance Manager with the maintenance of the charity asset register.
· Assisting the Finance Manager to ensure suppliers and expenses are paid on time.
· Assist the Finance Manager with monthly reconciliations (e.g. ensure that all oncosts from ISW’s are recharged to Local Authorities accordingly).
· Be the key contact for any finance queries.
· Provision of management information and reports as required.
· Any other duties as required in support of the role.
Human Resources
- Assisting the FHR Manager with HR administration support, including recruitment administration, Data Protection, maintaining legally compliant and up to date HR files etc.
- Arranging recruitment interviews.
- Sending out welcome emails to new starters.
- Assisting with organising training including group training sessions.
- Assisting with staff surveys and organising social events.
Other duties commensurate with the role as required by CFAB.
Person specification: (Skills, Abilities, Knowledge and Experience)
Essential:
· Have exceptional written and verbal communication skills.
· Be confident with IT – in particular Excel, Word and Outlook.
· Be personable and confident dealing with a variety of people.
· Be able to prioritise and manage a demanding workload with attention to detail.
· Have the ability to be flexible and also be a team player.
Person Attributes:
Essential:
· Highly organised with excellent attention to detail.
· Good levels of patience and a methodical nature.
· An understanding of the need for confidentiality.
· Showcase impeccable judgement.
· A willingness to be involved in wider team initiatives such as fundraising events.
· A clear commitment to CFAB’s values and beliefs, including the principles of equality, diversity and inclusion in the workplace.
Qualifications:
Essential:
· Be educated to A Level/AAT Level 3 or have significant relevant working experience.
Desirable:
· Technical knowledge of an Accounting software (Quickbooks, Approval Max).
· Sound working knowledge of window-based software packages, including word processing, spreadsheets, databases, electronic mail, and the internet.
· Familiarity with Salesforce.
Additional Requirements
1. Ensuring adherence to necessary legislation e.g. Data Protection Act, Health and Safety Act
2. Participation in evening and/or weekend events, networking and meetings
This job description is a non-contractual document and may be changed at any time by CFAB. All employees are expected to be flexible over the tasks/duties and responsibilities of their roles in order to meet the needs of
both of CFAB and our service users/partner
The client requests no contact from agencies or media sales.
We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.
Your Role
Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.
You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.
Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
- Supporting the Fundraising teams with their monthly income recording and reconciliation.
- Liaising with external agencies and the Finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Running reports for the Fundraising and Finance teams.
- Maintaining and carrying out regular database processes, including data cleansing.
- Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Supporting with the ticketing system as a second point of contact in the Database team.
- Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.
Who You Are
To be successful, you will be:
- Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
- Someone with excellent attention to detail and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under your initiative, take instructions from others, and work well as part of a team.
- Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
For further information and to apply, please visit our website via the Apply button.