Salesforce crm manager jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg
Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As our Project Coordinator, based in Wales, you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.
We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.
If you're self-motivated and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.
Don't just take our word for it, here's what one of our young people had to say:
"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.
Find out more about the role and hear from our Chief Executive about our charity's ambitions in our Applicant Information Pack.
Person specification
WE ARE LOOKING FOR SOMEONE WHO:
- Has a passion for our cause.
- Is fully committed to equality, diversity, and inclusion.
- Is self-motivated.
- Has excellent attention to detail.
- Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
- Has a flair for developing great relationships, particularly with schools and colleges.
- Is proactive and tenacious, able to seek out new opportunities and remain resilient.
- Is creative and likes coming up with new ideas.
- Is ambitious for themselves and for the charity.
- Has high computer literacy.
DESIRABLE:
- Experience within educational settings or working with young people in Wales.
- The ability to communicate in the medium of Welsh.
ESSENTIAL:
- Based in Wales.
We carry out social media checks on shortlisted candidates as part of our recruitment process, using only publicly available information and in line with our data protection responsibilities.
While we don’t specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across Wales face today.
The client requests no contact from agencies or media sales.
About UKCF
At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve.
Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible.
UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives.
Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, season ticket loans available, enhanced pension and a flexible working plan. As a disability confident employer, we encourage applications irrespective of your age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation.
About the role
Come and join our small but brilliant Membership and Learning team. We have an ambitious strategy to strengthen the network through growing a culture of continuous learning, improving member insight and developing targeted learning.
We’re looking for a proactive and detail-oriented individual to support our team with a range of administrative and project-based tasks. The Membership and Learning team is dedicated to developing, co-creating, and delivering engaging, inclusive learning experiences that foster creativity, curiosity and critical thinking in philanthropy and grant making. In this dynamic role, you'll be involved in organising conferences and meetings, hosting webinars, managing key projects, and building strong relationships across the network. Your work will be a blend of project coordination, event management, and administration, ensuring our learning initiatives run smoothly and effectively.
Our members vary from very small teams with two or three staff to well established very well- resourced foundations. The Membership and Learning team are the contact point for all community foundations. You will be supporting the team to: answer members’ enquiries, champion best practice and raise standards.
Working closely with other teams including Communications, Business Development and Programmes, the Membership and Learning team has an oversight of all UKCF activity relating to our members.
The ability to listen, problem solve and engage others is critical. You'll bring strong organisational skills, a keen eye for detail, and the ability to manage a diverse and dynamic workload, supporting a range of projects across both the membership network and the UKCF team.
See the full job description for more detail.
Every UK community should have access to an agile community foundation, known for identifying local need and providing resources that empower change.




The client requests no contact from agencies or media sales.
Passionate about educational equality? Join our team and make a difference.
Location: Hybrid, with monthly visits to our London office and regular college travel (2/3 days a week, with up to 4/5 days in busy periods).
Travel: You will be required to regularly travel to your assigned colleges, so reliable means of transport (e.g. car/bus/train) is essential. Colleges you may need to travel to include: Sandwell College
For travel to the London office, you will be able to claim expenses.
Hours: Full-time (37.5 hours/week, Monday to Friday, flexible working patterns available).
Salary: Competitive, including London weighting where applicable.
Start Date: July 28th 2025.
Duration: Fixed term until August 2026, with potential for extension.
Benefits
✅ 36 days of annual leave (including bank holidays).
✅ Flexible working options (hybrid & remote available).
✅ Professional development and training opportunities.
✅ Termly in-person team development days in our London office.
✅ Be part of a growing, mission-driven organisation making a real impact.
About Us
Get Further is an award-winning charity that helps students from disadvantaged backgrounds secure essential English and maths qualifications. We support students in further education by providing specialist tuition, helping them progress into higher education, apprenticeships, and employment. Our programme has been proven to significantly improve student outcomes, with students on our programme more likely to improve by at least one grade compared to the national average.
We are now seeking a driven and passionate Programme Coordinator to join our growing team and ensure the successful delivery of our tutoring programmes.
About the Role
As a Programme Coordinator, you will be responsible for student engagement, timetabling, logistics, and tutor performance, helping learners secure vital qualifications for their future.
Programme Coordination
- Manage a portfolio of up to 300 students throughout the year, ensuring sustained engagement with tutoring sessions.
- Prepare for programme launches, including timetabling of sessions and logistical planning.
- Maximise student reach by filling available tutoring spaces and maintaining an active pipeline of students.
- Develop strategies to enhance student engagement and track attendance KPIs using our CRM system (Salesforce).
- Prioritise safeguarding and student safety at all times.
Tutor Performance and Delivery
- Oversee tutor task and session management to ensure consistent, high-quality delivery.
- Conduct regular check-ins with tutors, providing guidance and feedback.
- Observe tutoring sessions to uphold delivery standards and improve programme effectiveness.
College Relationships and Programme Logistics
- Build and maintain strong relationships with college staff to ensure seamless programme delivery.
- Manage logistical preparations, including scheduling sessions and room bookings.
- Maintain clear communication with college stakeholders and contribute to impact reporting.
- Support contract renewal discussions to sustain and expand partnerships.
Creative Problem-Solving and Innovation
- Identify and implement operational improvements to enhance programme efficiency.
- Contribute to wider organisational projects, such as tutor training, resource development, and student engagement initiatives.
- Lead special projects aligned with your interests to further our mission.
Championing Get Further’s Vision and Values
- Represent Get Further’s values in all interactions with students, tutors, and external partners.
- Ensure accuracy in reporting and programme evaluation to drive positive systemic change.
- Collaborate with the wider team to support the charity’s strategic priorities.
About You
- We are looking for individuals who are passionate about our mission and demonstrate the following:
- A strong commitment to tackling educational inequality and supporting disadvantaged students.
- Ability to thrive in a fast-paced, dynamic environment.
- Excellent attention to detail and high standards for student success.
- Resilience, problem-solving skills, and a proactive attitude towards overcoming challenges.
- Excellent verbal and written communication skills, with confidence in presenting to students and senior stakeholders.
- Strong organisational skills, time management, and ability to work independently.
- IT proficiency, particularly in Microsoft Word and Excel.
Desirable:
- Experience in education programme delivery.
- Familiarity with Salesforce.
- Understanding of the further education sector.
- Interest in or commitment to a career in the charity sector.
How to Apply
Complete our online application, including your CV (max 2 pages) and responses to the 3 application questions.
Suitable candidates will be contacted after the closing date. Screening calls will be held on 22nd May followed by First-round interviews on 5th June. If required second round interviews will be held on 12th June.
Use of AI in application: We recognise that AI can be a useful tool when drafting your job application. But when misused, it can make your application generic and lack individuality, meaning your application won't stand out. If you do use AI, please make sure you use it wisely, and ensure that the final application reflects your unique personal experience, accomplishments, and skills.
Join Us in Making a Difference.
Apply now and be part of a team dedicated to empowering students.
Other roles you may have experience in could include: Programme Coordinator, Education Programme Manager, Student Engagement Officer, Further Education Coordinator, Tutor Coordinator.
To support students in further education from disadvantaged backgrounds to secure gateway English and maths qualifications that unlock opportunities.
We are looking for a Fundraising & Operations Co-ordinator to work closely with the Director — providing day-to-day administrative support, and helping to keep high-level fundraising efforts running smoothly and efficiently.
serve as a key pillar of support in a highly supportive role overseeing major donor relationships, events, and income generation in the UK.
This is a hybrid role with 2 days a week in the London office.
The Charity
An international social welfare charity dedicated to breaking the cycles of poverty and supporting people to develop lifelong skills.
You would be joining a collaborative and supportive team offering benefits that include a pension scheme which employees can join and to which the charity contributes, as well as 20 working days paid holiday in each holiday year, plus 8 bank holidays per year. In addition, the Companys offices will be closed for one week at the end of each calendar year between Christmas and the New Year during which you will not be required to work but will be paid as usual.
The Role
Act as the primary administrative and strategic support to the UK Director.
Support the development and tracking of major donor strategies.
Support donor communications and relationship management across events and campaigns, including stewardship of small and recurring donors.
Maintain accurate donor records in Salesforce
The Candidate
1 to 2 years of experience in a non-profit fundraising or operations role, ideally with exposure to major donor or event fundraising.
Experience using Salesforce (or a similar CRM/database) for donor management and reporting.
Proven ability to manage multiple project
High attention to detail and accuracy in both data and written materials
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a highly organised and proactive Fundraising Administrator to join one of our charity clients for a12 month contact.
The Role:
You will be the backbone of the philanthropy team, ensuring the smooth running of administrative tasks and providing vital support in managing donor relationships. Your attention to detail, strong communication skills, and ability to handle confidential information will be essential in this role.
Key Responsibilities:
- Provide comprehensive administrative support to the Philanthropy team.
- Coordinate meetings for key groups, including arranging logistics, communicating invitations, and distributing papers and minutes.
- Serve as an alternative point of contact for team enquiries, managing the general email inbox and directing enquiries appropriately.
- Assist team leads with administrative tasks, including biographies, letters, and receipts.
- Support donors by providing information on events and addressing their enquiries.
- Manage financial transactions, including creating payment reminders and receipts.
- Contribute to the quarterly newsletter by collating news pieces on the Award and events.
- Assist with event preparation and on-site support, liaising with guests and ensuring smooth event execution.
- Manage the day-to-day administration of our CRM, Salesforce, including uploading documents, adding accounts to campaigns, and creating leads and accounts.
- Conduct due diligence reports on new donors and lead reports through approval channels.
- Ensure all processes comply with fundraising regulations.
- Undertake other duties as required to support the organisation's objectives.
Person specification:
- Proven experience in providing high-standard administrative support in a busy office environment.
- Demonstrable experience in communicating with a broad range of stakeholders using various media.
- Experience with Salesforce or a similar data management tool.
- Experience in working or supporting others in managing relationships with key stakeholders.
Skills and Abilities:
- Ability to maintain confidentiality and adhere to protocols and procedures.
- Excellent written and verbal communication skills, with fluency in English.
- Meticulous attention to detail and strong organisational skills.
- Proficient in MS Word, Excel, and PowerPoint.
- Strong clerical and administrative skills, including filing, record keeping, and report writing.
- Ability to work independently and with minimal supervision.
Personal Attributes:
- Proactive, results-oriented, and a team player.
- Ability to work accurately under pressure and meet strict deadlines.
- Flexible, with a positive attitude and willingness to contribute to team activities.
What’s on Offer:
- A salary of £25,670
- An immediate start
- A hybrid working pattern, 2 days in London
- A 12 month contract
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Harris Hill are delighted to be working with an international non for profit organisation to recruit for the Fundraising and Operations Coordinator in order to support fundraising administration and operations to ensure the charity mission continues to thrive. This role is essential to the smooth running of the organisation donor relations, events, and internal operations, helping to keep the charity high-level fundraising efforts running efficiently.
As a Fundraising and Operational Coordinator you will:
- Provide day to day administrative support to the UK Director, managing calendars, meetings, and communications
- Assist in donor stewardship, including preparing thank-you letters, tracking donations, and maintaining donor databases
- Help organise and manage logistics for major fundraising events, such as the annual UK Gala
- Ensure financial compliance and manage donor income processing and Gift Aid claims
- Support with office operations, budget administration, and internal team coordination
To be successful, you must have experience:
- In non-profit fundraising or operations
- Strong administrative and organisational skills with high attention to detail
- Proficiency in using Salesforce or similar CRM/database systems
- Excellent communication skills, both written and verbal
- A proactive team player with a positive, adaptable attitude
Salary: £30,000- £32,000 per annum
Contract type:Full-time, permanent
Location- London, hybrid working, 1-2 days in the office
Closing date: 8th May at 8am,
Interview: 13th and 14th May
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Lead Impactful Change as Head of Fundraising & Communications – 224 Youth Zone, South Bristol
Are you a strategic, relationship-driven fundraising leader ready to make a real difference? At 224 Youth Zone, we’re building a life-changing space for thousands of young people and we need your expertise to secure the £1.4m annual income that will make it thrive.
You'll lead our fundraising and communications strategy, manage and grow a high-performing team, and build lasting relationships with major donors and local businesses through our Founder Patron campaign. This is your chance to shape the future of a brand-new Youth Zone, diversify income streams, and inspire a movement of support across South Bristol.
If you're an ambitious, proven income generator with a passion for youth opportunity, this is your platform to lead with purpose and legacy.
KEY RESPONSIBILITIES
• Generate the requisite income (c£1.4m pa) to ensure the Youth Zone operates as per the OnSide DNA.
• Lead an effective stewardship programme to ensure the Founder Patrons, and any donors, thereafter, are retained and uplift their giving.
• Build and lead a team of fundraisers who each have personal income targets and a clear but small set of Key Performance Indicators that guide their work.
• Be personally responsible for a small but high level portfolio of prospects to drive a personal annual income target, c15-20 annually.
Everyone is welcome. Everyone is valued. Everyone matters.




The client requests no contact from agencies or media sales.
The Philanthropy team at Alzheimer’s Research UK (ARUK) is responsible for securing donations from individual major donors, grant-making trusts and foundations. The role of Philanthropy Officer is key to the success of the Philanthropy team, working closely with other team members and stakeholders across ARUK.
At the heart of the Philanthropy team is our desire to help our supporters change the world, in a way that is meaningful and exciting to them.
We work with a growing portfolio of individual donors and charitable trusts, getting to know them - through meetings, events, lab tours, reporting on the impact of their donations and regular touchpoints - so that we can match their philanthropic goals to our research initiatives. We work hard to provide bespoke stewardship, build relationships, and impart scientific information to promote ARUK and give donors the best possible experience of working with us.
By nurturing these relationships, we gain long-term meaningful support from donors and their networks, and as a result can secure significant donations which range all the way up to eight figures.
We are looking for an articulate, proactive and people-orientated individual to join our highly successful team. The ideal candidate will have strong relationship management skills, a high degree of emotional intelligence, and will be an ambitious self-starter.
We are seeking someone who understands the importance of investing in dementia research and can convey that with passion to our supporters. In return, we can offer an exciting, supportive working environment and the opportunity to join a small major gifts team that punches well above its weight.
Main duties and responsibilities of the role:
Relationship building and income generation
· Build relationships with a portfolio of current and prospective major donors and charitable trusts, gauging their level of interest in our work, providing them with opportunities to engage with ARUK, and encouraging them to invest in our research.
· Develop an engagement plan for each relationship, taking full ownership and moving each donor / trust forward through qualification, solicitation and stewardship.
· Fundraise for different aspects of ARUK’s work, including key research initiatives such as the Drug Discovery Alliance.
· Think ambitiously and creatively in producing compelling and persuasive written communications for donors, including letters, proposals, applications and progress reports.
· Solicit donors for gifts at face-to-face meetings, where appropriate.
· Provide an exceptional level of stewardship to donors, ensuring they are thanked and updated and that their relationship with ARUK grows in depth and value.
· Think innovatively and support the team’s goal to embed the use of digital in our work.
· Work with senior volunteers and senior staff, where appropriate, empowering them to open their networks and ask for support.
· Build and maintain strong working relationships with colleagues in the Science Communications, Media and Engagement, Research and Finance teams.
CRM
· Ensure donor records are kept up-to-date through daily use of Salesforce.
· Use Salesforce to track income and activity, and as a planning tool.
Events
· Support the Donor Relations Manager in planning bespoke events / lab tours for our supporters, by providing guest lists, communicating with invitees and updating Salesforce records.
· Represent ARUK at Philanthropy team events, and at other ARUK events where major donors or the representatives of charitable trusts may be attending.
What we are looking for:
· Experience gained working in a major gift fundraising or client relationship management role
· Demonstrable experience of developing long-term / strategic relationships
· Demonstrable experience of developing / influencing relationships through face-to-face conversations
· Demonstrable experience of working effectively without close supervision
· Ability to communicate with, and enthuse, a wide variety of people in a compelling, professional manner
· Exceptional listening skills
· Strong writing skills with the ability to write persuasively for a range of audiences
· Ability to absorb and process new information quickly
· Ability to grasp complex scientific concepts to a reasonable level (ie. well-informed lay person)
· Ability to plan, prioritise and set goals, and to follow through each piece of work to completion
· Ability to work collaboratively and see the bigger organisational picture
· An understanding of the principles of major gifts fundraising
· Excellent IT skills, including strong working knowledge of Outlook, Word, Excel and Powerpoint
· High levels of emotional intelligence
· Genuine interest in people
· Curious and creative, enjoys investigating and solving problems
· Driven and highly proactive - adept at spotting opportunities and maximizing them
· Feels strongly that dementia research is valuable and vital
· Confident and personable
· Diplomatic and discreet; has integrity
· Belief in the importance of striving for excellence
· Flexible approach, with willingness to undertake occasional evening work
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £32,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 11th May 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Member Relations Co-ordinator
We are delighted to share this new and exciting opportunity for a Member Relations Co-ordinator to join a dynamic organisation.
Position: Member Relations Co-ordinator
Location: Holyoake House, Manchester
Salary: £34,577 per annum
Hours: Full-time, 35 hours per week
Contract: Permanent/Hybird
Closing Date: Midnight, Thursday 22nd May 2025
Interviews: Week commencing 2nd June 2025, in Manchester.
Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union.
We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit an application form.
About the role:
As Member Relations Co-ordinator, you will play a key role in growing and strengthening our diverse co-operative network. You will contribute to the delivery of our membership strategy, manage relationships with current and prospective members, and support the development of membership services and products. You will be the first point of contact for member enquiries, ensuring a responsive and high-quality experience, while also supporting initiatives to improve member engagement.
Key responsibilities include:
• Support the implementation of the membership and engagement strategy, contributing to KPIs and team targets as required.
• Develop a deep understanding of our members, managing recruitment, retention, and account management to build strong, sustainable relationships.
• Maintain expert knowledge of our subscription model, products, and services, ensuring member needs are met and income targets achieved.
• Collaborate across teams to align organisational activities with membership goals and develop income-generating services that meet member needs.
• Stay informed on sector trends and developments to enhance our member offer, services, and ways of working.
• Act as a key contact for member insights, providing accurate, timely data to support bids and communications.
• Maintain member records and perform analysis and reporting via our CRM (Salesforce) to support performance tracking and process improvements.
• Manage complex member queries and act as an escalation point for the Member Relations team.
• Lead on account management of federal members, dual memberships, and selected partner members, developing strong relationships and commercial understanding.
• Support the renewal process, membership campaigns, and communications planning, helping to increase member retention and acquisition.
• Contribute to high-quality membership processes and ensure governance structures reflect our co-operative identity.
• Actively support the Member Services Lead with wider membership functions and continuous process improvement.
About you:
To succeed in this role, you will be a confident communicator with strong customer service and relationship management skills. You’ll be excited to work for a values-led organisation and passionate about making a difference.
You will also have:
• Proven customer service and client management skills, with the ability to adapt communication across diverse audiences.
• Passion for values-led organisations such as co-operatives, community businesses, or social enterprises.
• Self-motivated and enthusiastic, with a strong track record in independent working, prioritisation, and meeting deadlines.
• Experience handling public or membership-related enquiries in a professional setting.
• Strong team player with excellent interpersonal skills and the ability to build lasting relationships.
• Clear and confident communicator, both written and verbal, with presentation and group delivery experience.
• Detail-oriented and diligent in process-driven tasks like record keeping and database maintenance.
• Highly organised, with the ability to manage multiple priorities and meet performance targets.
About the organisation:
As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops.
As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.
Other roles you may have experience in could include Member Services, Client Relations, Community Engagement, Customer Experience, Membership Officer, Project Co-ordinator, Administration, Operations Support, or Account Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen to join our award-winning Fundraising Team at Birmingham Women’s and Children’s Hospital Charity. The Corporate Partnerships Officer will join our recently established Philanthropy and Partnerships (P&P) team to help us develop and nurture a range of corporate and philanthropic relationships. Together, we will significantly increase our income in support of the world leading research, treatment, and care that takes place across our hospitals in areas such as: childhood cancer, rare diseases, neonatal and maternal health, children and young people’s mental health, and critical care.
The Corporate Partnerships Officer will be responsible for account managing a portfolio of new and existing corporate accounts to deliver a sustainable income growth year on year. In addition, they will work closely with the Head of Corporate Partnerships and Senior Corporate Partnerships Officer to support the day-to-day management of high value strategic partnerships and the delivery of business development activities. They will also contribute to the wider strategic aims of the P&P team to significantly grow both philanthropic and corporate partnership income and impact over the next three years.
The ideal candidate will have strong corporate account management and communication skills (both verbally and in writing) ideally gained within a fundraising or sales/business development environment. They will be a self-starter with an appetite to make unsolicited approaches to businesses and individuals, along with the ability to develop and grow lasting relationships with corporate partners. They will have strong time management skills, a motivation to work towards and achieve targets, and an appreciation of working for the NHS.
What we offer:
-
Flexible and hybrid working to support work-life balance
-
Generous annual leave entitlement with additional leave for long service
-
Enhanced sick pay
-
Enhanced Maternity Pay
-
Free flu jabs
-
Cycle to work scheme
-
Charity events throughout the year
-
Employer enhanced auto-enrolment pension scheme with 8% employer contribution
-
Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
The closing date for return of applications is 18 May 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose
This vital role works alongside the Head of Philanthropy to help build and grow our philanthropic partnerships over the next five years and beyond. As well as building upon current relationships, you will identify, research and cultivate relationships with charitable Trusts and Foundations as well as major donors to raise both restricted and unrestricted income.
Responsibilities and areas of work
This important role will focus primarily on Trust Fundraising but will also encompass Major Donor Fundraising. It will seek to identify new high-level donors, as well to develop existing relationships with our generous supporters. Working closely with the Head of Philanthropy, other team members and external consultants, and in collaboration with our colleagues in the
Programmes Team, the Senior Philanthropy Officer will focus on building our trust portfolio – with a focus on donors giving £5k - £100k per year
1. New business acquisition:
a) Researching new individuals and trusts to build a prospect list for future funders, using our database (Salesforce), available lists and external databases. Assessing the potential for active, lapsed and prospective donors to support CBM and recording accordingly.
b) Recommending tactical next steps for engagement with new individuals and trusts, for approval by the Head of Philanthropy.
2. Stewardship and cultivation of current and active donors:
a) Developing and implementing tailored stewardship plans, so that individuals / trusts are engaged in a bespoke manner, and that application and reporting deadlines are met.
b) Leading on the production and submission of applications, proposals and initial approaches (by post, email and, to a lesser degree, phone) and following up as required.
c) Reporting to donors in a formal or informal way, as appropriate, to ensure they are kept up to date with CBM and project developments d)Organising, facilitating and attending face-to-face and online meetings with high-level donors/ trusts, including organising dates and venues, and creating Meeting Briefs for all attendees to ensure positive outcomes.
3. Proposal and Report Writing
a) Designing and crafting compelling proposals, reports, project timelines and budgets that meet the bespoke needs of donors whilst meeting the needs of CBM and our Programme delivery colleagues, within agreed deadlines.
b) Working with members of the Programmes Team to ensure the accuracy of proposals /reports, and with members of the Fundraising & Communications Team to ensure consistency of messaging.
c) Working with the Philanthropy & Partnerships Team to develop new projects/ themes/
appeals for potential projects.
4. Other Team Responsibilities:
a) Helping to develop the Annual Forecast Budget for the Team, and providing updates on the pipeline and progress against targets.
b) Ensuring all information, donor activity is recorded and kept up-to-date on our database to fully-inform any approaches / meetings.
c) Providing proof-reading and copy-editing support to colleagues.
d) Monitoring the activity of related organisations and the fundraising sector, identifying changes, predicting trends and making recommendations as necessary.
e) Helping to develop a culture of enthusiasm and success, reflecting the ambitions of CBM, and promoting positive working and innovation.
f) Ensuring that the values of CBM UK are understood by external partners and always reflected in communications.
g) Carrying out any additional duties as required by the Head of Philanthropy and Director of Fundraising, Impact & Communications
Please read the Recruitment Pack for full details.
The client requests no contact from agencies or media sales.