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An exciting opportunity to Support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
The role sits within the newly formed Salesforce team, as part of the International team.
The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency. Salary: £36-42,000 GBP (or equivalent in local currency).
About Mission Without Borders International
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.
Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction.
We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce.
This position is within MWB International.
About the role
Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation.
As a Salesforce expert and product champion, the post holder will be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with the Salesforce Developer and Product Owner to manage change requests.
With significant stakeholder engagement, they will be responsible for developing a staff training programme for all countries and delivering both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades.
Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests.
The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives.
Who we are looking for
You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.
You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP.
A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests.
You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.
We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions, and create detailed process documentation and training materials to accompany them.
Rewards and benefits
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Up to 30 days annual leave plus bank holidays
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Enrollment into our pension scheme
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Flexible approach to working (involves occasional travel to London, UK office or internationally)
The client requests no contact from agencies or media sales.
NB Flexible working would be considered for this role, with the full annual hours worked across term time only.
Salary - £14,000-15,000 pa
Location – Homebased with travel to London boroughs
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Beanstalk
Coram Beanstalk wants a future where every child becomes a reader.
We enable people to give children positive experiences of reading through the wider support they need to switch on to reading, learn to read and become confident, independent readers.
We manage over 1,000 volunteers as part of our core business: one to one reading support in primary schools. We also deliver early years and secondary programmes, and training and support to parents/carers, school communities and other organisations. We generate income from these customers and a range of fundraising sources, and the quality and reputation of our volunteers is critical to Coram Beanstalk’s success.
Operating within the Coram Group, Coram Beanstalk has a small and dynamic staff team, with the Salesforce system sitting at the heart of all our activities.
About the role
Predominantly delivering online courses you will often be the first member of the team our volunteers meet and will give them a friendly and informative introduction to Coram Beanstalk. You will also deliver professional, interactive training to external groups including secondary school pupils and school staff, and in-person activity sessions for parents and their young children.
Sitting within our small training team, you will play a role in developing our ongoing learning and development offer for volunteers, secondary pupils and other external groups. You will input into training reviews and support the maintenance and development of our materials, resources and content for training and other external channels.
As a key member of the team, you will have a genuine interest in reading for pleasure and maintain your own knowledge by keeping abreast of the latest developments and trends to maintain and promote the credibility and reputation of our work. You may represent us at external events and will deliver in-person training and workshops to share our reading for pleasure expertise with our school communities and supporters.
Having a strong awareness of children’s needs within the EYFS would be extremely beneficial for this role, and you need to be prepared to get stuck into our Books Together sessions leading rhyme time and other fun activities.
To apply for this role, please click on the 'apply now' button below to complete the application. We recommend you applying as soon as you are able as we may close this role early if we reach the right candidate.
Closing date: 14th April 2024
Interview date: First round - Online interviews Thursday 25th April or Friday 26th April
Second round – Wednesday 1st May on Coram Campus
You would need to be available for one of the April dates online, and if successful to attend in person on 1st May.
Expected start date: June 2024
Coram (entity) is an equal opportunities employer and welcomes applications from all sections of the community. We actively encourage applicants from Asian, African, Caribbean and other minority ethnic backgrounds to join our teams. Whilst we have a diverse team we recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and families we help.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 296454
The client requests no contact from agencies or media sales.
Full time (flexible working options available)
Closing Date: 31 March 2024
Ref 6680
We're looking for a Technical Project Manager to support our Salesforce CRM Implementation and Data Migration as part of our dedicated CRM Programme team.
This position is for an 8-month Fixed Term Contract in line with the project timelines, with potential to extend.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Technology holds the potential to fundamentally transform the way we work. Technology can deepen our engagement with stakeholders and the wider public, it can deliver new programmatic opportunities and strengthen the impact of our existing work. Technology can improve our effectiveness right across the organisation, and enable SCUK to better achieve our strategic goals.
About the role
As Technology Project Manager you will take on a busy and varied role as part of the CRM Programme, project managing the implementation of a new Salesforce platform and data migration, as part of the wider CRM programme.
As part of a team dedicated to the CRM Programme formed of a number of workstreams split across business and technology teams, you will own the full project lifecycle for the Salesforce Implementation and Data Migration projects, owning the time, budget, scope and quality of these projects.
The role will also include working closely with business representatives with solution delivery prioritisation and helping interpret how our Technology strategy is converted into tangible deliverables.
As Technology Project Manager, you will:
- Shape, scope and manage the implementation of the Salesforce Implementation and Data Migration projects from initial framing of the work through to completion
- Ensure that agreed milestones for project delivery are aligned with the overall Programme timelines and met
- Be accountable for the management and motivation of multi-disciplinary resources who will be working with you to ensure optimum project delivery (Business Analysts, Developers, Testers etc)
- Be accountable for managing supplier dependencies and for managing issues and taking corrective action to keep the project(s) on-track
- Be accountable for ensuring that all risks are adequately addressed, and mitigation strategies are put in-place for each risk.
About you
We're looking for a creative problem-solver with the ability to predict challenges and seek to proactively head-off obstacles.
Bringing proven experience working with Salesforce / Data Migration projects, you'll demonstrate the ability to facilitate discussion and drive decisions on appropriate solutions, and be someone who shares knowledge and experience on project management ways of working across the organisation.
You'll demonstrate:
- A strong track record of successfully project managing CRM implementation, preferably Salesforce,and Data Migration projects to time, budget and quality within a technically complex and dynamic environment
- Hands-on experience of managing projects/programmes that include data manipulation, integration, ETL processes and CRM tools
- Good hands-on knowledge of high-level technical architecture
- High level understanding of one of the following: Microsoft Azure, Azure Data Factory, Synapse and Power BI
- Strong track of record of working with supporting infrastructures (e.g. databases, middleware and communications technologies required for web-enabled business applications)
- Practical experience of software development lifecycles and project methodologies (Waterfall, Agile, Prototyping etc.) and associated documentation
- Practical experience of Agile Principles, processes and techniques (iterative development, backlog tracking, burndown charts, task definition, sprint planning, retrospectives and velocity, daily stand-ups, Kanban boards)
- An industry recognised qualification in Project Management or similar technical field.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received and will be reviewing applications on a rolling basis.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The ideal applicant will have previous experience of working in a training/events or administration role. Experience of database management and associated reporting is essential, Salesforce experience is desirable but not essential as training will be given. Excellent Microsoft Office skills, attention to detail and a superb telephone manner are all essential.
Duties and Responsibilities:
- Schedule and monitor administration of all aspects of training courses including associated online training and registrations for all UK and international programmes as well as In-House training courses
- Responsible for registration and confirmation of delegates on public courses and ensuring that all joining instructions are sent
- Responsible for informing relevant delegates on cancellation of any public courses
- Answering any potential client queries on public training and providing information on course content, locations and availability
- Sourcing tutors for public training courses
- Sourcing suitable venues for public training dates
- Administration of eLearning LMS setting up new users, cancelling users and working in conjunction with developers on any issues arising
- Provide cover for other team members when required
- Booking accommodation and travel for tutors for training
- Process all public tutor/venue invoices through the Purchase Order system before passing to finance for payment
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We are looking for a Local Business Coordinator to proactively engage local businesses with our projects and develop new initiatives to make a difference in Lewisham. You will work alongside the Community Engagement & Grants Coordinator and the Local Giving Programme Manager to raise the profile of and generate more giving in the local community.
This post is ideal for somebody who has an interest and the drive to explore the local community, engaging with local businesses and encouraging them to contribute towards our projects and giving back. You will have some experience coordinating projects and be a confident communicator, able to negotiate with people and build effective relationships. We are looking for someone with an energy and enthusiasm to bring their own ideas to make a difference for communities in Lewisham.
Please note:
Closing date: Thursday 4th April 2024 at 9am
Interviews: Thursday 11th April 2024
About the recruitment:
We are committed to our staff team reflecting the diversity of the communities we serve and strongly welcome applications from minority communities.
Shortlisted candidates who outline their skills and experience in the 2-page covering letter that matches the essential criteria will be interviewed. Two references from the previous and current employer will be taken up for the successful candidate, and where necessary employers may be contacted to gather further information.
We are committed to the safeguarding of vulnerable adults and children, where appropriate may require the successful applicant to undertake a check from the Disclosure and Barring Service.
It is important to provide a detailed cover letter describing your suitability for the role and how you meet the essential criteria shown in the job description.
The client requests no contact from agencies or media sales.