Salesforce Volunteer Volunteer Roles in Belfast

We're hiring a Tech & Systems Coordinator

Indigo is looking for a Tech & Systems Coordinator to join our team!

Location: Remote (must be based in the EU, UK, Serbia, Bosnia, or Cyprus) 

Start date:January 3rd, 2024

Reporting to: CEO

Hours: 12 hours a week (split across a minimum of 3 days per week)

Benefits: Being part of a wonderful team and helping amazing humanitarian organisations find volunteers

To apply, please fill in the application form on the Indigo website. Deadline: December 10th, 2023 11:59pm CET 

Applications will be reviewed on a rolling basis

Purpose of the role

As our Tech & Systems Coordinator, you play a pivotal role in ensuring the seamless operation of Indigo's digital ecosystem. From troubleshooting tech issues to leading on our customer journey development strategy, your expertise keeps our systems running smoothly, allowing us to focus on making a positive impact. This role is vital for Indigo to keep our services running and support our partners, volunteers, and, ultimately, the refugees we serve.

Responsibilities

Workspace Management

• Oversee Google Workspace, Salesforce, Slack, Wix, and other platforms, ensuring they are optimised for efficient use.

• Identify and implement integration needs across different platforms (e.g., Salesforce, Google Workspace, Slack).

• Ensure our data stays clean, secure, and up to date, and that we use the appropriate tools and formats throughout our daily work.

• Ensure GDPR compliance across our systems and processes.

Operational Efficiency

• Ensure that Indigo’s operations keep running smoothly at all times.

• Serve as the main point of contact and troubleshooter for all system and process issues.

CRM Management & Development

• Lead on Salesforce administration.

• Contribute to the strategic development of Indigo’s customer engagement journeys.

• Implement relevant updates to the volunteer journey through Salesforce.

• Collaborate with external consultants.

Monitoring & Evaluation

• Ensure that impact data is collected, processed and presented appropriately.

• Contribute to the generation of impact and donor reports.

Skills & Experience 

• Experience managing Google Workspace.

• Experience with Salesforce administration.

• Development experience with Apex and LWCs an asset.

• Understanding of GDPR compliance.

• Detail-oriented with a focus on maintaining clean and secure data.

• Strong analytical skills to help troubleshoot complex issues.

• Excellent communication skills and ability to collaborate with cross-functional teams.

• Interest in working remotely, managing your own time and multitasking.

• Previous experience and/or demonstrated interest in the refugees and migrants sector, knowledge of our responsible volunteering concept is welcomed.

We particularly welcome applications from groups that are often underrepresented. At Indigo Volunteers we see our differences as our strength. We are committed to cultivating an equal and fair working environment free from discrimination on the grounds of gender, marital status, race, ethnic origin, nationality, disability, sexual orientation, mental health, religion or age. We believe in promoting a sense of belonging, where our people are heard and valued and diversity of experience and perspective is celebrated.

To apply, please fill in the application form on the Indigo website. Deadline: December 10th, 2023 11:59pm CET 

Applications will be reviewed on a rolling basis

Operations Officer Volunteer

Role Profile

Hours: 10-16/week

Duration: 6 months

Location: Remote Working (must be based within the GMT to GMT+3 timezones)

Benefits: Being part of a wonderful team and helping amazing grassroots organisations find volunteers. Direct insight into how an charity operates. Mentoring support & training related to the role and your development interests. Flexible working hours. There is no financial compensation associated with this role. This role can be accounted as an official internship.

To apply, please fill in the application form by December 10th.

Purpose

We are seeking a motivated Operations Officer to join our team as a volunteer. This role is integral to the smooth functioning of our organisation, providing vital support to the Interim CEO and contributing to various aspects of our operations, including administration, HR, reporting, project management, and more. The diversity of this role means every week will look a bit different! This role is vital in order for Indigo to keep our services running and provide support to our partners, volunteers, and ultimately the refugees we serve. You will be working with the Interim CEO and supported by the rest of the Indigo team.

Responsibilities 

Administrative support

• Liaise with the CEO on managing day-to-day operations and engaging external stakeholders.
• Keep record of documents and day-to-day information in line with the organisation's data management efforts
• Support with project management tasks such as keeping and circulating minutes, as well as monitoring & evaluation.

HR & Recruitment 

• Support the recruitment process by posting job listings, screening candidates, coordinating interviews.
• Assist in the account set up and onboarding new team members.
• Identify and organise training opportunities for team members to enhance their skills.

Optional Involvement in Other Areas

• You will have the opportunity to contribute to budgeting, fundraising efforts, research projects, partnership management, and marketing activities based on your skills and interests.
• Collaborate with various teams within the organisation to support ongoing projects and initiatives.

Internal Risk, Compliance and Policy Work

• Support the Board of Trustees in conducting a full internal governance review every 18 months.
• Support in sustaining our GDPR compliance and data protection efforts throughout our work.
• Support the Board of Trustees and Interim CEO in their continuous risk management and compliance efforts.

Skills & Experience 

• Strong written and verbal communication skills, with attention to detail.
• Ability to work independently, proactively and collaborate effectively within a team.
• Proficiency with Google workspace (Docs, Sheets, etc) and familiarity with Salesforce is a plus.
• Strong organisational and multitasking abilities.
• Previous experience in sales, GDPR compliance, and/or reporting is a plus.
• Prior experience or coursework in fundraising, nonprofit management, or related fields is a plus.
• Interest in working remotely, managing your own time and multitasking

At Indigo Volunteers we see our differences as our strength. We are committed to cultivating an equal and fair working environment free from discrimination on the grounds of gender, marital status, race, ethnic origin, nationality, disability, sexual orientation, mental health, religion or age. We believe in promoting a sense of belonging, where our people are heard and valued and diversity of experience and perspective is celebrated.

About Indigo

Indigo Volunteers is a charity that recruits volunteers, supports grassroots organisations, and creates networks along the European refugee route. We believe in the power of ordinary people, and enable them to work together to support refugees and displaced people. We work within a community of remarkable grassroots charities, volunteers, sector experts, and humanitarian organisations that are positively dedicated to supporting communities coping with displacement, inequality, and social injustice. Have a read about us on our website.

OUR VALUES

1. Human-centred. We put relationships, lasting collaborations and human wellbeing at the centre of everything we do.
2. Humility. We acknowledge that we do not have all the answers; we welcome feedback and strive to continuously learn. 
3. Accountability. We follow through on our commitments; we are honest and transparent

  REDR UK CO-HOST  

Job title 

Co-host 

Date reviewed 

September 2023 

Purpose 

To co-host and support the delivery of RedR UKs trainings and projects 

Responsible to 

Programme Coordinator 

Responsible for 

N/A 

Working with 

RedR UK Programmes staff, colleagues in other departments, consultants, 

Associate Trainers and other contacts and stakeholders as necessary 

Location 

Remote – Co-hosts are responsible for providing their own home office 

equipment including appropriate internet connection and laptop/computer 

Period 

Your co-host hours will be depended on the training session schedule, and 

co-hosts are free to support as many sessions as they wish, in agreement with the line manager. The agreement will be valid until December 2023 

Other 

A co-hosts monthly fee/reward is based on the number of training sessions co-hosted. Payment is to be transferred upon the invoice from the volunteer. Training will be paid on the following rate: 

• Set up, co-host and close of a training: £15/hr 

Language 

Please note that we are currently looking for cohosts how can speak Arabic, French and Moroccan Amazighi (Berber) 

ABOUT REDR UK 

Every year, hundreds of millions of people around the world are affected by disasters and conflict. RedR UK is an international NGO and learning provider that trains and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries. 

RedR UK is a HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the principles of the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standards. 

RedR is also a Membership organisation, with a global network of over 1,400 Members, all of whom are experienced humanitarian and development professionals. The RedR UK Membership is a mark of quality, enabling aid workers to obtain professional recognition of their skills and experience. 

RedR UK has offices in the UK and Jordan, and works in over 20 countries each year. RedR UK is part of RedR International, an international federation of organisations that share a common vision and mission. RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. 

ABOUT THIS ROLE 

RedR UK coordinates projects and programmes across Africa, the Middle East, Asia, Eastern Europe and Latin America. These include facilitating online training modules on a variety of topics, from climate change adaptation to safety and security. These modules are interactive, participative and facilitated by 

a dedicated expert trainer. The main responsibility of this role will be to provide co-hosting support to the trainer before, during, and after the live online modules in collaboration with RedR UK’s Programme staff. 

The co-hosting support entails the following specific tasks: 

• Manage communications with training participants before, during and after the training; 

• Coordinate with trainers and interpreters; 

• Offer support to trainer during the Zoom training sessions (including, but not limited to): 

• Set up interpretation in Zoom; 

• Ensure the polls are established and launched, set up break-out rooms, share documents, instructions and links in the chatbox, etc; 

• Share screen with presentations or videos, if needed; 

• Admit participants and offer technical support, if needed. 

• Any other task that the trainer may require. 

• Update of RedR UK database (Salesforce). 

Training modules range between 60 min to 180 min. It is estimated that the administrative support would take around 30 additional minutes per each iteration of a module. 

RedR UK will provide the co-host with detailed guidance on tasks, training, as well as the opportunity to shadow another co-host before starting. Co-hosts will also get the opportunity to be involved with a wide variety of training, particularly suiting those wishing to enter the humanitarian sector. 

PERSON SPECIFICATION 

 Essential 

• Administrative skills - Systematic and efficient administrative and time management skills 

• Use of technology – Computer literate and competence on Zoom 

• Team player – experience of working successfully within a team environment and of building relationships with others 

• Communication - Good interpersonal communication skills and self-awareness, able to communicate clearly and effectively with people from diverse cultural backgrounds 

• Language – Fluent in English language (oral & written) 

• Initiative and enthusiasm - Initiative, enthusiasm and a problem-solving approach to new challenges 

 Desirable 

• Interest in the humanitarian sector and/or Learning and Development 

• Event management - Experience of supporting a learning programme and organising learning events and working with consultants. 

• Language – Fluent in at least on language other than English (oral & written): current programmes include training in Spanish, French, Arabic, Turkish, Kurdish, and Ukrainian. 

If you are interested in applying for this position with RedR UK, please send your CV and a short covering letter outlining your motivations and experience by 10th October 2023.