Security manager jobs in croydon, greater london

Elrha is a global charity that finds solutions to complex humanitarian problems through research and innovation. We’re committed to transforming the way humanitarian action is carried out by ensuring it’s informed by evidence and continuously improving. 

We are currently undergoing a period of considerable organisational change to better position ourselves for the future. As such, we’re looking for someone with resilience, initiative, and a proactive mindset to join our HR and Operations team in a pivotal support role. The role is offered on a fixed term contract until March 2026 ideally for an immediate start. 

About the role 

As our HR Operations Assistant, you will play a vital part in delivering an efficient, professional and compassionate service across a wide range of HR, finance and operational activities. You will help ensure a positive employee experience throughout the employment lifecycle – from recruitment and onboarding through to transitions – supporting staff and managers across the organisation. 

You will also contribute to financial processing, travel coordination and wellbeing activities. It’s a dynamic role suited to someone who thrives in a fast-paced, evolving environment and enjoys working collaboratively while managing a high degree of autonomy in their day-to-day tasks. 

We are looking for someone who can: 

• Confidently manage varied HR administrative tasks with efficiency, discretion and sensitivity 

• Work flexibly and independently, adapting quickly to change 

• Keep accurate records and provide reliable support across HR and finance systems 

• Communicate effectively and professionally 

• Take initiative to improve processes and solve problems proactively 

This is a great opportunity to develop your career while helping shape a strong, resilient organisation that supports meaningful global work. You'll join a passionate and dedicated team, with access to flexible working, wellbeing initiatives, learning opportunities and a culture that values collaboration and innovation. 

If you’re ready to make a meaningful contribution and grow with us as we evolve, we’d love to hear from you. Please submit your CV and a personal statement outlining your relevant experience and motivation for joining Elrha. 

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 

• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 

• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 

• Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries. 

Note for applicants: 

• Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role. 

• Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted. 

• Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes. 

• We reserve the right to close the advert early should we receive a very high volume of applications. 

• We do not use recruitment agencies. 

• (Appointment to this position will be subject to confirmation of a funding agreement.) 

Closing date: Monday 21 July 

Interview dates: Monday 28 and Tuesday 29 July (online) 

Male Independent Domestic Victim Advocate

We are looking for a proactive and compassionate Male Independent Domestic Violence Advocate (IDVA) to join the Ashraya Project supporting Male Victims & Survivors. 

This role is hybrid, working from home and the office in London and also involves regular travel throughout the area.

Please note that the charity is committed to provide support where victims can choose to be supported by someone of their own gender and so this post is open to male applicants only as being male is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Position: 6208 Male Independent Domestic Victim Advocate

Location: Greater London

Hours: Monday to Friday - Flexible dependent on service delivery and client need

Contract: Fixed Term, until 31.03.26

Salary: Qualified: FTE, Total £31,411.00 per annum - This includes £28,611.00 per annum plus £2,800 per annum London Weighting Allowance. Unqualified: FTE, Total £29,630.20 per annum - This includes £26,830.20 per annum plus £2,800 per annum London Weighting Allowance

Closing Date: 24th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As a Male Independent Domestic Violence Advocate you will ensure that male survivors’ safety & housing needs are met.  You will provide specialist support at the moment of crisis, providing advocacy & support to access safe accommodation ensuring the safety, security & dignity of service users & their children.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding benefits, housing, and homelessness would also be beneficial.

You will need:

• Knowledge of domestic abuse and its impact on victims and children.
• Awareness and understanding of the barriers men face when accessing support services.
• To demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessments.
• An understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritise work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Please see the attached Job Description and Person Specification for further details once you apply.

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Housing, Homelessness, Mental Health, Care, Outreach, Crisis, Family, Children, Housing Support Worker, Homelessness Support Worker, Mental Health Support Worker, Care Support Worker, Outreach Support Worker, Crisis Support Worker s, Family Support Worker, Children’s Support Worker, IDVA, IDVSA, Abuse, Advocate, Advocacy. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.  

Contract Type: Part-time, Permanent

Salary: £25,480 rising to £27,144 upon successful completion of mandatory training.

Location: Twickenham (TW1)

Closest station is Richmond - District Line (London Underground), Mildmay Line (London Overground) and South Western Railway (SWR) - 10 mins from Clapham Jct | 20 mins from Waterloo.

If you are looking for a fulfilling and rewarding career where no two days are the same, this might be the job for you!

The only thing you need is a passion for making a difference. We don't require previous care experience as we provide all the training and support you need to excel in your role.

About the Role:

As a Support Worker in a Semi-Independent Home, you will have the opportunity of developing authentic relationships with our young people (aged 16 – 24 years old), you will also have responsibility for making sure our residents are safe, providing support, liaison with other professionals and completion of support documents to record information.

Working Hours:

Our Young People need care 24/7 so we have fixed rotas.

For this position; shifts are 10 hours from 12:00 - 22:00 on Saturdays and Sundays, you will be working 20 hours a week.

There is always the possibility to do overtime if you need a bit extra, this is paid time and half; same as bank holidays.

What you need to bring to this role:

• Genuine commitment to working and supporting Young People to achieve their full potential.
• An understanding of the issues facing young people.
• The ability to cope effectively with challenging behaviour.
• Good communication and team working skills.
• Flexibility to work shifts, including weekends and bank holidays.

What you should expect from us:

• Salary: £25,480 rising to £27,144 upon successful completion of mandatory training.
• 4 weeks full induction and training program (paid).
• Competitive pay and reward structure offering salary progression based on performance.
• Tailored career development plan through our “St Christopher’s Academy”.
• Join an experienced and dedicated team who have worked together for 3+ years and will offer you a fun, open, honest culture & a friendly working environment.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

About Us:

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong. We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

Recruitment Process:

In order for your application to be reviewed, it must include a supporting statement addressing the criteria stated in the Person Specification. 

Job Description and Person Specification- please visit our website

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Once application has been submitted, candidates will require to complete an online situational test which will inform the shortlisting process. Unsuccessful candidates will be communicated the outcome via email.

Closing date: Monday 30th June 2025

First stage interview: Tuesdays and Thursdays throughout June & July 2025

Shortlisted candidates will be invited to an individual interview. The interview will be face to face at our offices in Putney.

Second stage interview: Successful candidates will then attend the second stage at their preferred location.

Please note:

• This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
• It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
• All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

Modern Workplace Analyst
Information Services
Full-time, 41 hours per week (including one hour paid lunch break)
Permanent
£40,312 per annum
Application deadline: 12pm (midday) on Friday, 18 July 2025

About the role:

To provide engineering and technical support in the delivery of enterprise-wide IT Modern Workplace services to the Museum's circa 1,000 staff, for partners and guests who use the Museum's services. The successful candidate will work as part of the third line team of engineers responsible for the Museum's Modern Workplace across visitor services, operational and curatorial departments.

Key areas of responsibility:

• Microsoft 365 Services (operational support)
• Custom applications (server and client)
• Device configuration and management
• Documentation (technical and process)
• Maintain technology roadmaps and evaluate and test new modern workplace solutions
• Provide operational support including supporting the Museum to understand how core productivity solutions are consumed and make recommendations on how best to improve the end user experience, with particular emphasis on the use of Microsoft 365 Services
• Preventative maintenance ensuring systems are well maintained, documented, monitored and alerts are responded to appropriately
• Utilise ITIL frameworks to deliver services and change control

About you:

The successful candidate should have the following skills as well as experience with the following technologies:

• Microsoft Active Directory
• Entra ID
• Intune Device Management (Windows 11, macOS, Android and iOS)
• PowerShell
• Microsoft Windows Server 2019+
• Microsoft Group Policy
• Results driven with strong interpersonal skills

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of to support you with your application, please provide details

We have a legal responsibility to ensure that employees have the right to work in the UK. If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. To offer a sponsorship, the job role you apply needs to be in the list of eligible occupations: . Additionally (with some limited exceptions), the role will need to meet the minimum salary threshold of £38,700 or the going rate for the job, whichever is the highest. You can find more information here:

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. We would typically see this role as working on site about three days a week.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

WaterAid is exclusively partnering with Robertson Bell in their search for a Senior Finance Business Partner to join their high-performing team on a permanent basis, in this newly revamped role. WaterAid is the largest international not-for-profit organisation, focussed solely on making sustainable clean water, decent toilets and good hygiene normal for everyone, everywhere.

This role will be a key strategic advisor and responsible for high-level planning conversations to WaterAid UKs largest income generating Directorate: Communications and Fundraising. As the Senior Finance Business Partner, you will be responsible for helping shape the strategic direction of fundraising team. This is a high-profile role, enabling Water Aid UK’s senior leadership to deliver and support the delivery of WaterAid’s ambitious programmatic activity.

The organisation:

Collaboration is at the heart of everything WaterAid does. They work in alliances. Over the next decade, together they will reach hundreds of millions more people so that whole communities can live healthy lives and build better futures. Together with their supporters and partners around the world – from the smallest neighbourhood groups to the largest multinationals – they have reached close to 30 million people with clear water and 30 million with decent toilets. Good hygiene is now a part of everyday life for 27.8 million people.

To make lasting change happen on a massive scale they show decision makers how it can and should be done by influencing them to act. WaterAid link policy makers with communities and local partners and change attitudes and behaviours. They persuade governments, donors and financial institutions to invest in basic services and rally support from people and organisations around the world. They will keep working towards their mission until they are no longer needed.

The key duties of the Senior Finance Business Partner are as follows:

• Owning relationships with key senior stakeholders within the Communications and Fundraising Directorate.
• Regularly engaging on strategic long-term decision making and providing relevant financial data to key decision makers.
• Work with the directorate to build realistic and detailed financial plans.
• Own directorate specific timelines for delivering financial forecasts and budgets.
• Work with Head of Management Accounting to build a consolidated picture for WaterAid UKs performance for the Executive Director Team.
• Collaborate on the building and maintenance of automated reporting for directorate on PowerBI.
• Regularly engage with budget holders to ensure that spending and income is on track against plans.
• Ensure CRM data is complete and accurately reflected in the month end close position.
• Oversee the monthly recording of both unrestricted and restricted income streams.

The successful candidate will have:

• Completed a professional accounting qualification or be part-qualified with relevant professional experience.
• Experience of strategic partnering senior stakeholders (ideally at Executive Director level) along with senior leadership teams.
• Ability to analyse large quantities of data with a view to identifying trends and key drivers.
• Adaptability to build effective working relationships with both finance and non-finance colleagues and work in a collaborative way.
• Excellent communication skills, both oral and written.
• Experience of managing finances within a fundraising directorate (Desirable).
• Knowledge of international development issues and the sector (Desirable).

Please note that this role required a minimum of 40% of working time to spent face-to-face in their Canary Wharf offices.

The deadline for applications is on Sunday 20^th July, with first stage interviews due to take place the week commencing 28^th July. CVs will be under continuous review in advance of this date so submit your application today via Robertson Bell to ensure you don’t miss out!

Job Opportunity: Fundraising and Administrative Executive Assistant
Location: Remote (with occasional travel and meetings central London)
Hours: Full-time
Salary: £32,000–£35,000 (depending on experience)
Contract: Permanent (subject to probation period)
Closing Date: 24th July 2025
 

Start Date: As soon as possible

The Britain Palestine Project (BPP) is seeking a highly organised, motivated, and values-driven individual to join our small, dynamic team as a Fundraising and Administrative Assistant. This is a unique opportunity to play a pivotal role in supporting BPP’s fundraising and operational systems. You will manage core administrative functions, maintain donor databases and financial records, support the Board of Trustees, assist with international fundraising trips, and help build strong relationships with our growing network of supporters and donors.

Key Responsibilities:

• Maintain and update CRM systems (Salesforce) and financial records (Xero).
• Provide administrative support to the Board and working groups, including scheduling and minute-taking.
• Support donor communications including donor pitching presentations (PowerPoint), Gift Aid administration, and donor stewardship.
• Coordinate logistics for fundraising trips to the Middle East and manage follow-up actions.
• Assist in drafting supporter emails, organising events and webinars, and managing digital content.

About You:

Essential:

• Excellent organisational, written and verbal communication skills.
• Confident multitasker with attention to detail.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong alignment with BPP’s mission and values.

Desirable:

• Experience with CRM (Salesforce), Xero, Mailchimp, or Canva.
• Background in charity administration, fundraising, or communications.
• Familiarity with Israel-Palestine and related humanitarian or political issues.

 What We Offer:

• Competitive salary and workplace pension.
• Training and mentoring in nonprofit fundraising and administration.
• Opportunities to participate in Middle East-focused programs and events.
• Flexible, inclusive working culture and space to grow with the organisation.

To apply, please email your CV and a short cover letter including contact details for two referees.

Applications will be reviewed on a rolling basis.

Interviews are planned for week beginning July 28th

About the Britain Palestine Project

The Britain Palestine Project (BPP) is a UK-based Scottish registered charity working for peace with justice, security, and equal rights for Israelis and Palestinians. Rooted in the belief that Britain’s historic and ongoing responsibilities in Palestine must be acknowledged and addressed, BPP promotes informed public debate, legally grounded advocacy, and inclusive educational programming that connects history, law, and civic engagement.

Our mission is to ensure that Palestine is part of Britain’s national conversation—not just as a foreign policy issue, but as a historical and moral responsibility that resonates with communities across the UK.

What We Do

BPP’s work is organised into two core thematic workstreams and two delivery workstreams:

1. Advocacy and Law
   Engaging UK policymakers through strategic briefings, a flagship Parliamentary Fellowship, international law podcasts, and targeted constituency events.
2. Education and History
   Bringing Britain’s past and present role in Palestine into classrooms and public debate through our schools programme, Essay Competition, digital history projects, films, and webinars.
3. Communications
   Amplifying impact across platforms—Substack, social media, press outreach, and content creation—shaping the public narrative with clarity and authority.
4. Fundraising and Organisational Development
   Strengthening BPP’s core capacity and sustainability through donor stewardship, Middle East engagement, and systems building.

Why This Role Matters

BPP is in a period of growth and transition, evolving from a volunteer-led initiative into a professionally structured charity. We are building the systems and team to deliver an ambitious 2025–2029 strategy that includes trying to influence the next UK General Election discourse, engaging deeply in Parliament, and expanding national education reach.

This position will play a vital role in supporting the smooth operation of our growing charity—ensuring our supporters are valued, our finances and records are accurate, and our public-facing work runs smoothly.

Join Us

You’ll be part of a small, mission-driven team that punches well above its weight. We operate with a collaborative, inclusive spirit, guided by our values and a strong network of supporters, volunteers, and expert advisors.

Are you looking to join a team that values people and partnerships and is dedicated to creating transformational experiences for our community?

Would you like to work for an organisation that values growth, with the opportunity to learn, develop, and grow in a collaborative and supportive culture?

If so, we have the perfect opportunity for you.

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background for the role of Advice and Advocacy Officer with Spring Community Hub.

The project aims to identify those in Welfare, Health, Wellbeing, Employment, housing, and/or food crisis who have had unresolved issues over a prolonged period and provide support for them to overcome the immediate crisis and work towards longer-term stability

The Advice and Advocacy Officer will provide holistic advice and advocacy to guests, supporting them on issues such as debt, welfare, housing, employment, and business support, in a trauma-informed and empowering way.

The postholder will be a key part of growing the Hub’s  Advice and Advocacy/ Pastoral / Wrap-around services, working as a team with our partners, providing support to guests and volunteers.

• Working with a Caseload of Guests on a 1-1 and group basis and providing support via multiple channels, including Telephone, Email, In Person, virtually, and other project locations, develop action/support plans

• Working with a caseload of guests to provide support/signpost

•  Facilitate group workshops, Coffee Mornings, and information sessions

• Provide Information, advice, guidance, and resilience

• Support for people facing hardship.

• Providing Support, Supervision, mentoring, and guidance to Volunteers in our Advice and Advocacy / Pastoral Teams

• Attend meetings/ events/Training/networking opportunities and  undertake outreach to promote the work of Spring Community Hub 

The post holder will be required to be flexible to the changing needs of the organisation and, as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO and Trustees.

We’re committed to building a diverse workforce and welcome applications from all sections of society. If this opportunity excites you and if you believe you possess the skills and experience we need, we look forward to hearing from you.

• Facilitate workshops ( Job Club/ Community Cafe/ Coffee Morning/ Information sessions  ) and Group Sessions - in person/ virtually 

• Support guests in the Centre and virtually, and undertake initial Assessments and follow-up Calls

• Represent Spring Community Hubs Service and project at relevant forums and meetings at a  local level

• Collate monitoring data from all project streams, providing regular updates to the Head of Compliance / Development 

• Contribute to providing information for funders and monitoring reports to the Head of Compliance and Development 

• Assist in the induction/ onboarding and support of volunteers 

• Assist in and facilitate Team Training Sessions, Workshops, Presentations, and Project meetings, and produce progress reports, papers, agendas, and minutes in line with direction from the Head of Compliance and Development 

• Develop and contribute to the creation, maintenance, improvement, and expansion of our range of debt, immigration, and welfare benefits information resources

• Contributing to building testimonials /case studies and impact measurement, and monitoring 

• Lead/ Support the team  with the design and development of resources for the benefit of all users of the debt and welfare benefits system, and help drive forward our safeguarding and co-production culture

• To work with the Head of Compliance and Development to ensure the quality of the support given by the team/volunteers through assisting  with case reviews, training, and development

• Research, analyse, and interpret relevant policies, legislation, and programmes related to the sector with the support of the Head of Compliance and Development 

• Work with the Head of Compliance and Development to proactively identify gaps in information provision across our programmes and implement solutions. 

• Working closely with the Head of Compliance and Development, Leadership / Service and Operations Team/  wider service and partners to ensure guests are supported.

Person Specification

• Experience delivering advice & Advocacy/ Wrap around care  in at least one relevant area,/Relevant qualifications for the post 

•  Understanding of trauma-informed and inclusive practice

•  Experience with group facilitation (desirable)

• Commitment to empowerment and diversity

• Willingness to undertake further training, including Information Advice and Guidance L2/L4 or as relevant to the role

• Experience in working with individuals who are experiencing significant poverty and may also have multiple and complex needs. You will have the ability to communicate effectively with a wide variety of people.

• Experience in/willingness to learn the use of  databases for the recording, processing of advice given, and reviewing the quality of team records/ usage 

• Experience in establishing and maintaining good working relationships with external stakeholders

• IT Literate / Proficient in Microsoft/Google Office (Word, Excel, PowerPoint), Slack, and experience with project management software / Communication tools (e.g., Zoho, Trello) is a plus.

• Time-management skills, with the ability to work successfully both alone and as part of a team

• Ability to communicate effectively (oral and written) with a wide variety of people at all levels, including statutory, voluntary, and other colleagues 

• Ability to organise and prioritise own work, especially when under pressure

• Ability to work accurately and confidently with figures (statistics) and with attention to detail

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries, and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Willingness to work outside normal working hours, as and when required.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

• A clear commitment to equality, diversity, inclusion, and confidentiality

• Professional and positive approach, with a commitment to professional development and self-improvement.

• Ability to think and plan strategically to inform decision-making. 

• Qualifications, Training, or Relevant experience in IAG, Welfare Benefits, Housing, Immigration, Employment, Law, or Similar 

• Clear communication skills, face-to-face and on the phone, or via email

•  Ability to troubleshoot difficult situations and deal with them calmly, efficiently, and effectivel

• Knowledge of food security/poverty issues in the UK and working with diverse communities..

• Delivering projects relating to Social Change and Social Justice

• Willingness to undertake further training as required by Spring Community Hub.

• Commitment to the concept of continuous improvement of procedures and practices.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

Responsible for staff/equipment 

Advice & Advocacy / Pastoral Team Volunteers  / Phone / Laptop

Reporting to…

The Head of Compliance & Development/ Chair of Trustees

Why Join us / Benefits

• A warm, welcoming, and passionate working environment

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and volunteers

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme

• Frequent team away days and celebrations, as part of a friendly and collaborative team.

Application Process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task

Job Opportunity: Visitor Services Assistant – Union Chapel
Salary: £27,007 | Full-Time (37.5 hours/week) | Fixed-Term (1 Year)
Start Date: Before the end of August

Union Chapel is looking for a friendly, organised, and proactive Visitor Services Assistant to join our team on a one-year fixed-term contract. This full-time role is a great opportunity to be part of one of London’s most iconic live event venues – a unique space that blends arts, culture, and social purpose.

You’ll be the first point of contact for all public and customer enquiries, helping to create a welcoming and professional experience for every visitor. You'll play a vital role in the day-to-day running of events, supporting both the admin team and the evening operations staff, and ensuring smooth communication across departments.

Union Chapel is more than a venue – it’s a vibrant community space that delivers top-quality events while supporting social change. By joining our small, passionate team, you’ll be part of something meaningful, with opportunities to grow your skills in a unique and creative environment.

Based near Highbury Corner, because of the nature of the role it is essential that you are based on site.

Apply now and help us deliver outstanding experiences to every visitor.

Applicants must heve the legal right to work in the UK.