Senior Account Manager Jobs in Ilford, Greater London
About the role:
Kinship is in our third year of delivering the first national peer support service for kinship carers in England. We are looking for a new Associate Director of Peer Support and Community to build and develop our model and to take the team to the next phase of growth and impact.
Your first priority will be to oversee delivery of the Department for Education national Peer Support Service contract in England. You will lead the development of our hub and spoke model, with an enhanced offer of national resources and support together with a continued focus on on-the-ground support for kinship carers to set up and sustain a network of peer support groups. You will ensure all members of the team have clarity and are empowered to meet new targets and ways of working.
The role will also lead on the strategic development of peer support approaches in Wales (for which we are seeking funding), ensuring innovation and good practice is shared across the nations.
Kinship peer support groups are powerful levers for change in local, regional and national ecosystems. Your team will ensure that every kinship carer in England and Wales has access to a peer support group, or support to set up and create their own. The team will be purposeful about offering developmental support to all kinship peer support groups, including independent groups, ensuring they remain or become sustainable. And that they have resources, training and peer networks to support this.
Reflecting our strategic focus on developing our Kinship Community of more than 10,000 kinship carers across England and Wales, you will lead a new community strategy, co-ordinating the development of opportunities for community connection and community power. This will include taking leadership for developing the Kinship model of community engagement and integrating across all our ‘in person’ and digital services and activities.
You will ensure a collaborative approach with services, alignment with national and local campaigning activity, and work closely with marketing and communications colleagues to support kinship carer reach and engagement with our community offer.
We’re taking an integrated approach to our services, so you’ll collaborate well across teams to ensure that support groups and their leaders have easy access to high quality advice, information and training. The team will need to work closely with colleagues delivering our new training and support contract, funded by the Department for Education.
Key responsibilities include:
- Innovation of the Peer Support Service.
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Develop and rollout peer support and community strategy and operational plan.
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Implement monitoring and evaluation and impact tools for timely and accurate reporting of activity and engagement.
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Work with the Development team to develop proposals for the community and peer support which are ready for fundraising and business development.
Essential requirements include:
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Substantial experience in scaling a national service or programme with high quality outputs. This includes overseeing delivery, strategic planning, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of governance and managing risk on high profile service delivery.
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Experience of effective budget management.
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Significant experience of leading the development and delivery of peer support services.
Key dates:
- Deadline - 9am on Monday 10 June 2024
- 1st interview - Friday 14 June 2024 (online) - TBC
- 2nd interview - Tuesday 18 June 2024 (in-person) - TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was.
3. This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Please give a previous example of how you’ve delivered and met targets with high quality outputs.
4. You’ll be leading a team who has been through a restructure, with new staff starting and a new model to develop and embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. Given the strategic ambition of Kinship, the context in which we work and this role as Associate Director of Peer Support and Community, where do you see the opportunities and risks for the service in the next 1-2 years? How would you prepare or mitigate them?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Location: Hybrid home working and Office based (currently Hammersmith, likely move to Farringdon autumn 2024)
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Our vision is that everyone in the UK has financial security so they can thrive.
Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.
This role involves supervising risk management, overseeing the charity’s approach to contracts, and leading a small team dedicated to enhancing business support throughout the charity. If you're passionate about making a difference and are ready to contribute to our purpose, we'd love to hear from you. Apply now and be part of a team dedicated to creating positive change.
About You
As our Group Head of Governance, you'll step into a dynamic role within our CEO Office, shaping the future of our organisation. You'll be instrumental in steering Turn2us and Elizabeth Finn Homes towards excellence in governance. Your expertise will ensure that we not only meet but exceed legal and regulatory standards, setting a gold standard in corporate governance. From board secretariat excellence to robust risk management, you'll lead the charge, guiding our organisation to new heights of efficiency and accountability.
With your exceptional communication skills and strategic mindset, you'll elevate our governance practices. Your commitment to equity, diversity, inclusion, and belonging will infuse every aspect of your work, fostering a culture of inclusion and dignity.
From managing board secretariat matters to driving continuous improvement in governance practices. You'll lead by example, inspiring our team to embrace operational excellence and embody our values. Together, we'll ensure that safeguarding is not just a policy but a guiding principle in everything we do.
If you're passionate about social justice and ready to take your career to new heights, we want to hear from you. Join us at Turn2us, where every day brings new opportunities to create a brighter, more equitable future. Apply now and be part of a movement that's changing lives, one step at a time.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of four days a month. Some roles, including the Group Head of Governance are required to be in the office more often than others and this will be agreed with the hiring manager upon starting.
Please note that all job offers are subject to two to three satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 11.59pm, 4th June 2024
Interview date: TBC
The client requests no contact from agencies or media sales.
Age UK are recruiting for a Finance Business Partner for our impactful Retail division.
Working as part of the FP&A - Retail team, this role is focussed around producing and delivering timely and accurate financial budgeting and analysis for the retail division which consists of ~270 charity shops across England and Wales with an annual turnover of ~£40m.
The purpose of the Retail Finance Business Partner role is to support the organisation in the delivery of strong performance and achievement of its financial objectives, through provision of insightful analysis and reporting, business intelligence and assessment of financial performance and risk.
This fantastic opportunity offers hybrid and flexible working between home and a central London co-working hub.
Please see job description for a full list of responsibilities.
Must haves:
* Professional accounting qualification - CIMA, ACA, ACCA or equivalent experience.
* Previous experience in a Business Partnering role with responsibility for the production of management information.
* Evidence of building successful working relationships externally and internally and at all levels of an organisation.
* Experience of working with staff at all levels of an organisation and with both financial and non-financial staff.
* Excellent IT skills, in particular Microsoft Excel, Word, PowerPoint.
* Experience of working in a dynamic and commercially oriented organisation. Charity sector experience is not essential.
* Sound commercial judgement and confidence in challenging assumptions.
* Ability to assimilate and analyse financial data, interpreting it to support business decision making.
* Able to establish priorities and consistently deliver accurate, timely and relevant data to tight deadlines.
* Excellent analytical and problem-solving skills, and excellent attention to detail.
* Excellent verbal and written skills with the ability to explain complex information to non-finance staff in a relevant and meaningful way.
Great to haves:
* Experience working with accounting packages. Saturn, Power BI, Jet and Navision an advantage but not essential.
* Experience of working in retail finance
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Job title: Farsi speaking Counsellor/Psychotherapist/Psychologist
Salary: £32,076 (pro-rata)
Hours of work: 2 days (p/w)
Duration of contract: 1 year
Accountable to: Senior Counselling Psychologist
About IKWRO
IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.
We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.
IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.
As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.
We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.
Job Summary
The post-holder will help Farsi speaking women who have experienced Forced Marriage, Female Genital Mutilation and “Honour” Based Violence. Working in a confidential setting, counsellors listen attentively to their clients and offer them the time, empathy and respect they need to express their own feelings, to help them overcome their problems and to make appropriate changes to their life.
The post holder must be BACP or UKCP accredited (or equivalent e.g. HCPC) or training to achieve these accreditation
Main Duties and Responsibilities
- Establishing a relationship of trust and respect with clients;
- To undertake high quality direct (assessment and therapeutic) and indirect (consultative, advisory and evaluative) specialist psychological interventions; making autonomous clinical decisions about own professional practice.
- Develops treatment and guidance methods and give guidance using a variety of therapy and counselling techniques;
- To formulate and implement plans of specialist psychological treatment or management of clients’ mental health problems based on an appropriate multi-factorial understanding of the client’s problems and current evidence-based best practice, taking into account the current NICE guidelines.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: Management Accountant
Organisation: Professional membership body
Location: Central London with hybrid working
Hours: Full-time
Duration: Permanent
Salary: £63,000 per annum
A leading professional membership body based in central London is seeking a Management Accountant on a full-time, permanent basis. The organisation is a prestigious and historic professional body providing an impressive array of qualifications, services and resources to its members.
The role will manage a small team, and the organisation offers a highly flexible working environment with an excellent benefits package.
Key points:
-Management Accountant role at medium sized professional membership body
-Full-time permanent role with salary of £63,000 per annum
-Hybrid working – 2 days per week on average in central London
-Managing small team of 1-2 staff
-Role covers monthly management accounts, month-end work, all budgeting and forecasting, business partnering to senior stakeholders and financial planning
-Fully-qualified accountant essential
-Charity sector/membership sector experience preferred
-Excellent benefits package
The role would be best suited to a candidate with demonstrable experience in a similar management accounting or business partnering role in a comparable organisation.
Please note that interviews will be on a rolling basis for this position.
Please send your CV for immediate consideration.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Salary £55K pro-rata (£27.5K for 0.5 FTE)
18 month fixed-term contract, with a view to permanency
Part-time (17.5 hours per week)
Are you ready to make a tangible impact on public health? The Infection Prevention Society (IPS) is seeking an experienced Financial Controller on a part-time basis to manage the transition of the financial systems and processes. With 2,400 members, the IPS is dedicated to advancing infection prevention and control (IPC), playing a pivotal role in supporting IPC professionals, promoting best practices, and influencing policy to prevent infections.
The organisation is transitioning away from being a association-management / volunteer-led model to a small secretariat, hiring its first CEO and five other positions, including this most senior finance role. You will lead on the transition process covering all aspects of financial management, to ensure the Society’s financial integrity and sustainability.
Key Responsibilities:
- Manage the financial transition to an in-house model.
- Creating and testing all internal processes.
- Oversee Statutory accounts, budgeting, credit control, financial reporting and compliance.
- Manage payroll and pension scheme implementation.
- Forecasting, budgeting, variance analysis and support with audit.
- Investigate potential new income generation schemes with CEO.
Requirements:
- Accountancy qualification (CIMA, ICAEW, AAT, ACCA, etc.)
- Proven experience in a financial management role, ideally within a membership body, learned society, nfp/charity or public sector.
- Open to part-time role only.
- Knowledge of financial regulations and accounting principles.
- Analytical and strategic mindset.
- Strong comms to train and support non-financial staff.
If you're ready to take on this new and exciting challenge, and help shape the future of infection prevention, we want to hear from you!
Application will be by CV and supporting statement, and a full pack outlining the opportunity is available from our retained consultant, Christian Turek from Memcom Recruitment.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
VoiceAbility is a leading national charity, working across the UK to support people who face disadvantage or discrimination to have a stronger voice, and to achieve their goals and rights. Our mission is to ensure that people are listened to, respected, and have access to the services and support they need to lead fulfilling lives.
We are committed to safeguarding and protecting children, young people, and adults across the UK home nations. We aim to create a safe and supportive environment where everyone is free from harm and can thrive. We are looking to recruit an exceptional individual to our new post of Director of Safeguarding, to join our leadership team and spearhead our safeguarding strategy.
Role Purpose
As the Director of Safeguarding, you will be the cornerstone of our commitment to the safety and well- being of children, young people, and adults across our organisation. Your role is to lead with authority and vision, developing and implementing a robust, UK-wide safeguarding strategy that not only meets but exceeds legislative frameworks and best practices. You will be the driving force behind a culture of transparency, vigilance, and continuous improvement, ensuring that safeguarding is embedded in every aspect of our work.
In this pivotal role, you will serve as the ultimate guardian of our approach to safeguarding, acting decisively and confidently in the face of complex challenges. Your strategic leadership will guide our organisation through the evolving landscape of safeguarding, anticipating risks, and seizing opportunities to enhance our protective measures. By fostering strong partnerships and facilitating open, constructive dialogue, you will inspire trust and confidence among staff, stakeholders, and the individuals we support. Your dedication and expertise will ensure that we remain at the forefront of safeguarding excellence, creating a safe environment where everyone can thrive.
Key Responsibilities
· Strategic Leadership: Direct and oversee all safeguarding activities, ensuring compliance with internal and external standards. Lead strategic planning and operational delivery within safeguarding domains.
· Service Delivery & Quality Assurance: Develop, review, and implement safeguarding policies and procedures to ensure they are current and compliant with legal requirements.
· Compliance and Risk Management: Ensure adherence to safeguarding legislation and manage risks effectively.
· Training and Development: Identify training needs, develop, and quality assure appropriate safeguarding programmes for all staff and volunteers.
· Incident Management: Handle complex safeguarding issues, ensuring swift and decisive action, including referrals to external agencies.
· Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders, including safeguarding agencies and partners.
· Reporting and Documentation: Maintain accurate records and report safeguarding activities to the leadership team, Safeguarding Governance Committee, Board, and relevant entities.
· Commercial Awareness & Innovation: Identify opportunities for commercial growth and innovation in safeguarding commissioning and processes.
· External Influencing: Use external expert stakeholders to better inform practice delivery and proactively horizon scan multi-sectors for future safeguarding opportunities to develop new ways of working and influence wider policy and societal change.
Person Specification
Qualifications:
· Degree in any related field or equivalent work experience.
· Relevant safeguarding certifications covering both children and young people (CYP) and adult safeguarding and protection.
· In depth evidence of comprehensive CPD and how you would deploy this knowledge in post
Experience:
· Extensive experience in a senior leadership role focused on safeguarding across large and complex organisations delivering services, in equal measure, for CYP and adults.
· Evidence of significant experience in delivering on each of the key responsibilities in depth.
· Proven track record in developing, implementing, and evaluating safeguarding policies, procedures, and training programmes.
· Experience managing and influencing teams and individuals on complex safeguarding cases, including conducting risk assessments and coordinating with external agencies.
Skills:
· Exceptional leadership and strategic planning abilities.
· Strong analytical and problem-solving skills, capable of making critical decisions under pressure.
· Excellent communication and interpersonal skills, adept at building relationships and influencing at all levels.
· Ability to train, mentor, and inspire a team, fostering an organisational environment of continuous improvement.
· A serious current working knowledge of the wider social, psychological, and environmental factors impacting safeguarding, with the capability to apply this
· Full awareness of national safeguarding landscapes, including key agencies and their roles, and the capacity to navigate and influence within and out with this ecosystem.
Attributes and Behaviours:
· A profound commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
· High integrity and ethical standards, capable of managing confidential information discreetly.
· Proactive and innovative thinker, open to exploring new ideas to enhance safeguarding practices.
· A proactive and innovative thinker, open to exploring new ideas and approaches to enhance safeguarding practices with an ability to maintain own cutting-edge CPD.
Additional Requirements:
· Willingness to undergo an enhanced DBS check or other national equivalents.
· Flexibility to respond to urgent safeguarding concerns outside of regular working hours.
· Commitment and dedication to driving own continuous professional development in the safeguarding domain and other suitable areas of knowledge
How to Apply
To apply please click the Apply Now button to be re-directed to the VoiceAbility website.
Please note, given the importance and value of this role to the organisation, we will interview suitable candidates who match our criteria on a rolling basis and may appoint before the closing the date.
Join us in making a difference and ensuring the safety and well-being of those we support.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
Essex & Herts Air Ambulance has an exciting opportunity for an Aviation Director to join the Executive Team and to be responsible for all aspects of aviation and other, non-clinical, operational activities. Also, as part of EHAAT’s strategic plan to gain its own Air Operator Certificate (AOC) in late 2025, the Aviation Director will form and lead the new AOC team supported by our experienced AOC transition Programme Manager. As the AOC Accountable Manager, they will be responsible for all aspects of the safe, compliant and effective operation of our 2 AW169 helicopters in their life-saving role.
ABOUT YOU
- An accomplished senior leader and manager, well-versed in general management in a relevant field with a proven record of high performance.
- An Executive Team member able to lead on the development and implementation of strategic plans and to advise on all aviation and related operational matters to enable EHAAT to best achieve its operational aims.
- A team player with exceptional communication skills and a talent for cultivating effective working relationships at all levels
ABOUT US
Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. This free life-saving service is provided 24/7 by helicopters and rapid response vehicles.
Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.
They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only in the hospital emergency department.
Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.
Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!
We are committed to becoming an inclusive organisation that represents all aspects of the communities we serve. We recognise that this a journey and that there is a lot of hard work ahead. We celebrate diversity of background and thought in our ambition to create a workplace where everyone feels empowered and able to bring their authentic self to work each day.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The successful post holder will provide high-quality support to the Head of FP&A and will ensure the delivery of timely and accurate financial planning and reporting processes across all of the organisation
Job Responsibilities:
- Leading, motivating and managing the Management Accounting and Analysis team to provide a consistent and high-quality financial planning and analysis service, including 4 direct deports and 4 indirect reports
- Ensuring the delivery of timely, insightful and accurate financial reporting
- Driving an agenda of continual improvement and innovation, keeping pace with developments in best practice
- Responsible for grant management and reporting activities, acting as Finance Lead for all grant streams
- Ensure that clear and consistent processes and procedures are in place for different grant streams and providing support to the programme and grant directors
- Work collaboratively with the Head of Financial Planning and Analysis, Finance Director, Deputy FDs, Head of Financial Accounting & Operations as well as key internal and external stakeholders
- Report to the Head of Financial Planning and Analysis, deputising as required and providing support and cover for one another as needed
Person Specification:
- CCAB/ACA/ACCA or equivalent professional accounting body qualification with significant PQE in a similar role (Essential)
- Experience of financial planning and analysis covering all aspects of budgeting, forecasting and management reporting
- Knowledge and experience of grant accounting and grant management
- Experience of implementing financial reporting and planning tools
- Not for profit sector expereince within a large and complex organisation
Salary: £70k per annum + Benefits
Lenth: Permanent
Location: Central London
Working Pattern: Hybrid (2 days per week in the office)
Agency Reference Number: J80815
Rainforest Foundation UK (RFUK) strives for a fairer and more sustainable world by working with frontline Indigenous Peoples and other communities in the fight against tropical deforestation, biodiversity loss and climate change.
We are seeking an Operations Officer with a diverse skill set to effectively manage RFUK’s premises, IT infrastructure, HR coordination, and overall administrative functions. This role plays a pivotal role in supporting senior management and all staff in advancing our critical mission.
We encourage candidates of varying experience levels to apply, particularly those with a proactive mindset, a "can-do" attitude, and a knack for problem-solving. This role offers an opportunity for growth and development, making it ideal for someone who is eager to learn and contribute to our organisation's success.
Person specifications
We seek a dynamic individual who is adaptable and proactive, with a strong problem-solving ability. Exceptional organisational and time management skills are essential, enabling autonomy and proficient handling of multiple deadlines. Effective communication and interpersonal skills are crucial for cultivating excellent relationships within our international team and external stakeholders.
We encourage all interested candidates to apply, even if they believe they may not fully meet all the requirements. Applicants are encouraged to elaborate on their suitability for the role in their cover letter.
The client requests no contact from agencies or media sales.
Role: CRM & Systems Administrator
Reporting to: Project Manager, Director’s Office
Purpose of job: To work with the Partnerships and Philanthropy/Fundraising, Finance and across all Foundling Museum teams by providing excellent CRM & systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include managing and maintaining a CRM database of contacts, digital systems, records management, general administrative duties, HR and IT support.
Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: Permanent
Salary: c£26,000-£28,000pa depending on experience
Who we are looking for:
Are you fascinated by data with an excellent grasp on IT and digital systems?
Are you interested in the role digital systems play in how arts organisations and cultural projects are managed?
Are you looking to take the next step in your arts administration or fundraising career?
The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of CRM & Systems Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM in 2023.
This new role is essential to the success of Philanthropy and Partnerships, Director’s Office and the whole team, in providing effective research and administration support. The CRM & Systems Administrator will provide support across all fundraising areas including individual giving, corporate sponsorship and trusts and foundations as well as playing a vital role in keeping all Museum systems working effectively.
This includes processing donations and gift aid and maintaining records on the CRM. You will work as a key part of the Philanthropy and Partnerships team to help implement the Philanthropy and Partnerships strategy and streamline all CRM and supporter processes.
This is an exciting opportunity for a highly organised individual with a flair for collaborative working and information management who is looking to expand their administration skillset and make a tangible impact on our work, in particular supporter relationship management.
Critical to this role and the ongoing project of managing information, income generation and communications, will be the collection, management and sharing of data within our data and digital eco-systems.
Key objectives in first 6 months:
- Completed the migration of supporter data to Beacon CRM, working closely with the Project Manager: Director’s Office to ensure that data is managed in the most effective way to aid relationship management and income generation going forward
- Planned a phased migration of day-to-day organisational information into SharePoint over 12months to ensure effective working practices across the organisation
- Supported all staff with records management and general administration
- Supported the HR Manager with timely and efficient HR administration including inductions, off-boarding, staff training & events
Key responsibilities:
CRM Administration & Finance Processes
- Maintain and regularly update the CRM system by logging all applications made and pending, prospects, funding received, reporting deadlines, reports, thank you letters and all other supporter correspondence
- Process donations, pledges and ticket payments from individuals, organisations and trusts and foundations, ensuring gift acknowledgements on CRM are up-to-date and any information related to gifts, grants and donations received is captured accurately and consistently
- Day-to-day administration of the Museum’s Friends, patrons and corporate sponsorship schemes and 1700 Clubs, as directed by the Philanthropy and Partnerships team
- Support the maintenance of accurate financial records of funded projects
- Support the Finance team with Gift Aid administration as required
Data & Insights
- Assist in data capture and gathering, including statistics or insight to support reporting, business cases, reports and funding bids
- Research trusts, businesses, and individuals with a view to identifying potential supporters and maintaining an up-to-date and accurate records of such contacts, updating the team, CRM and prospect pipelines on changes to information
- Ensure that strict confidentiality and GDPR legislation and guidance is adhered to in all aspects of recording data and sharing information in research profiles
- Work with internal teams to appropriately segment and steward new contacts through the CRM, including making data selections for email marketing campaigns.
- Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM
- Help to ensure income from visitors is maximised via Goodbox, Beacon, on-site signage and communications etc, and, with support from the Visitor Engagement, Commercial & Operations & Communications teams, move every customer on to their next step of supporter journey, evaluating touch points and messaging both onsite and online
Organisational Infrastructure
- Schedule priority internal meetings, including all-staff meetings, diary meetings and training sessions
- Support Project Manager: Director’s Office with Leadership & Governance, including setting up and scheduling of Trustee meetings, ensuring hybrid options are delivered, catering etc
- Arrange staff away-days, outings and celebrations
- Deliver general administrative support to SMT and colleagues as required, including basic IT support and HR admin, as directed by the HR Manager
- Manage the ordering of office items, including stationary and support users with IT inductions, including DSE requirements and checklists
- Work the Project Manager: Director’s Office, and with all departments to understand and map requirements for an integrated digital infrastructure framework
- Work with all departments to ensure that digital assets are stored according to data retention and records management best practice guidelines
- Work with the Director of Commercial & Operations, the IT Working Group and IT Support contract via Cara Networks to support the smooth migration of data currently stored on shared physical drives, to SharePoint and other digital platforms, through a phased transition process
- Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins and taking responsibility for suspending user accounts when staff leave
Other
- To perform any other tasks as reasonably requested by the Directors, Project Manager: Director’s Office and Philanthropy and Partnerships team.
Person specification
Essential:
- Excellent administration and analytical skills
- Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders
- Experience working with not-for-profit databases, such as Beacon CRM
- The ability to also work independently and take initiative within a small team and support colleagues, even under pressure
- Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities
- Excellent IT skills including in depth knowledge of CRM, Microsoft 365, SharePoint, and other cloud based digital systems
- An enjoyment of and willingness to engage with a wide variety of people and organisations
- Able to act with discretion and maintain professional confidentiality at all times
- A commitment to excellence and professionalism
- · Appreciation of and support for the aims, values and ethos of The Foundling Museum
- A right to work in the UK
Desirable:
- An interest in and engagement with the work and ethos of the Museum
- An interest in and engagement with the arts, heritage and/or music
- Experience of working in a fundraising environment
Interview timetable & how to apply
Closing date: Thursday 23 May at 10am
First interview date: Thursday 6 June 2024
Second interview date for shortlisted candidates: Thursday 13 June TBC
To apply please click on the apply button at the bottom of the screen, you will be taken to our website and then on to our application portal where you will be asked to upload:
· A comprehensive CV* giving details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post
· A covering letter* that clearly states why you are interested in this post. Please also tell us what makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification
· Details of your notice period and names of 2 referees, together with a brief statement of the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission)
· Telephone numbers (preferably daytime and evening/mobile), which will be used with discretion
*Please get in touch with us directly if you would prefer to send your CV and cover letter via video application.
The Foundling Museum is the only cultural institution in the UK to celebrate the lives of care-experienced people, and those who care for them.
The client requests no contact from agencies or media sales.
In their search for two new Management Accountants on a permanent basis. The National Archives are a non-ministerial department, and the official archive and publisher for the UK Government, and for England and Wales. We are the guardians of over 1,000 years of iconic national documents.
Operating within the Management Accounting team, the role holder will act as a Management Accountant for the business area(s) for which they are made responsible. Working directly with budget holders / project owners, Heads of Department and Directors, they will manage all aspects of their management accounting and financial planning services providing incisive, value-add financial support and analysis which facilitates effective decision making.
The organisation:
We are expert advisers in information and records management and we work with partner across the cultural, academic and heritage sectors. We fulfil a leadership role for the archive sector and work to secure the future of physical and digital records. We collect and secure the future of the government record, from Shakespeare’s will to tweets from Downing Street, to preserve it for generations to come.
The role:
- Be responsible for the provision of timely, accurate, relevant management information to all levels of management within assigned Directorate(s), regularly reviewing this information with the senior management team. This will include provision of monthly reports, critical review of results, value-add analysis, explanation of variances and early identification of potential issues / opportunities.
- Proactively provide improvements to procedures, applying sound judgement based on knowledge and experience.
- Be responsible for providing analysis that informs and supports effective decision making
- Apply various tools such as investment appraisal techniques to better inform decision making.
- Support the business in gathering evidence to assess the costs, benefits and risks of a wide range of delivery options when making commercial decisions, and provide advice which helps secure value-for-money (vfm).
- Support the business in the development of detailed business cases.
- Build strong and positive relationships with budget holders and senior managers (notably heads of Departments), providing the necessary assistance and professional advice to assist them with the financial aspects of their duties.
The successful candidate will:
- Be a fully qualified Accountant.
- Have strong analytical skills, able to identify and interpret trends and improve financial forecasting
- Have the ability to understand the strategic business goals of an organisation, able to ‘look beyond the numbers’ and understand the wider business context.
- Be a team player, with exceptional interpersonal skills, able to work with a diverse and broad range of stakeholders across the organisation. Demonstrable ability to influence.
- Have good written and oral communication skills, able to communicate clearly, concisely, accurately and in ways that promote understanding but stands ground when needed
- Have strong finance system skills including advanced Excel skills
Desirable criteria:
- An understanding of accounting policy and an appreciation of the implications for an organisation of Government legislation and accounting standards
This position will be based officially at the head office in Kew and will require the postholder to work from the office three days a week.
Applications will be under constant review before the closing date, so please apply via the link or contact Katie Moore at our retained search agent, Robertson Bell. Please note the closing date for applications is Sunday 9th June 2024.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Chief Executive will be responsible for providing leadership, developing, and implementing Living Well Bromley’s strategic and operational plans, leading on partnership and business development, and being an effective advocate for the charity and its beneficiaries.
They will lead a senior management team of three (the Operations Manager, Funding and Communications Manager and Advocacy Manager).They will be responsible for ensuring financial control and supporting and advising on governance best practice across all aspects of the charity.
This post is a first-tier post directly reporting to the Board of Trustees. Ideally the post holder will have a Christian faith and be committed to core Christian values.
The client requests no contact from agencies or media sales.
Your new company
A very large not-for-profit organisation with a complex structure. The activities of this organisation are varied, including operating a grant giving area. The organisation has a team of Business Partners plus a team of Analysts, Management Accountants, and Assistant Management accountants to support.
Your new role
The Deputy Head of FP&A has a key role to play in developing the Financial Planning and Analysis function, particularly in the direct line management of the Management Accounting and Analysis team to deliver core management accounting and reporting services, helping to support the Head of Financial Planning and Analysis to further embed Finance Business Partnering across the organisation and to bring a greater level of consistency, efficiency and quality to financial reporting and planning processes.
You will specifically act to support and oversee the work of the Management Accounting and Analysis team, including developing the capabilities of three newly created Finance Analyst posts through their work on financial analysis and monitoring of grant programmes and wider projects, understanding the business and providing meaningful financial insight and advice to support the delivery of strategic and operational objectives. The grants area requires some development in terms of processes and procedures.
What you'll need to succeed
- Experience of financial planning and analysis covering all aspects of budgeting, forecasting and management reporting for a complex organisation
- Experience of finance business partnering, acting as trusted advisor providing insight and analysis to senior colleagues
- Experience of problem-solving and implementing process improvements, particularly in relation to internal reporting (e.g. efficient design of Excel reports)
- Experience of developing and managing teams, motivating staff to deliver results
What you'll get in return
This organisation has a high-performing, supportive team in place. They also offer an 8%-15% non-contributory pension, 28 days holiday, work-life balance and flexibility.
What you need to do now
Please apply now to be considered for this opportunity!
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About the Tropical Health and Education Trust (THET)
THET is a global health charity working in partnership with governments, health
institutions, and international bodies to train health workers and strengthen health
systems across 31 countries.
We do this through grants management and capacity building, alongside research,
convening and advocacy towards the goal of Universal Health Coverage. At the centre of
our approach, is the model of Health Partnerships, long-term relationships between UK
and LMIC health institutions, which improve health services through the reciprocal
exchange of skills, knowledge, and experience.
At the heart of our work is vision of a world where everyone has access to healthcare.
Find out more on our website.
Key Responsibilities
Recruitment & Retention
- Administer the recruitment process by placing job adverts into the template on Canva, removing expired job adverts from the THET website; downloading applications; setting up interviews
- Update staff induction materials
- Update the Organisational Organogram on a monthly basis
- Update staff profiles on the THET website
- Maintain internal HR email/In-box
- Ensure new starters are added to the relevant induction meetings and staff meetings
Development & Performance
- Provide induction and refresher training to staff and volunteers on international travel
- Monitor implementation of staff training and development plans
Policies and procedures
- Follow THET policies and procedures, flagging any issues arising
- Update control sheet for policy review dates and maintain version control numbers for policies and forms
Administration
- Provide administrative support to the CEO and SMT
- Update and maintain the Activ absence system: – Create user accounts for new staff/ archive leavers; monitor staff absences
- Administer travel arrangements within the UK and overseas for senior managers
- Oversee and improve standard operating procedures and forms
- Support the HR & Operations Manager with administration of new and current consultants, volunteers, and interns (recruitment, contract reviews, induction, and compliance training schedules)
Operational Support
- Coordinate the procurement process for items and services including approvals, advertising, tender process, preferred supplier contracts, communication to parties
- Undertake office management tasks including responding to THET mail/ calls; arranging and servicing office meetings; maintaining email distribution lists and email accounts
- Facilitate the purchasing of staff IT and other work equipment in line with budget
- Activate email accounts; coordinate laptops for new staff/leavers; open and close IT accounts for starters, and deactivate these for leavers
- Act as the main point of contact for the outsourced IT supplier.
Health and wellbeing
- Prompt Country Directors to ensure Country risk registers are up-to-date and evacuation/hibernation plans exist
Candidates can apply by submitting a two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person's specification.
This letter should be submitted with a CV to THET by midnight Monday, 20th May, with ‘HR & Operations Officer’ in the subject line. Applicants must be available for interview and assessment over the following two weeks. Please visit our website for a full JD and instructions.
This post is UK based and you will require current and valid permission to work in the UK.
The client requests no contact from agencies or media sales.