Senior administrator jobs in westminster, greater london
PCS is looking to appoint a Technology Services Officer to the Technology Services Team.
The post will support the Technology Services Managers to create a skilled and effective team providing development, technical support and training to staff and other users in all aspects of digital and ITT services.
You will have a qualification in or experience of working with digital platforms or customer relationship management systems. All postholders will need training to acquire the ADX Administrative Essentials for New Admins in Lightning Experience certification, if not already held.
Salary and Location
- Band 3, London Spine points 33-29 or Regional Spine points 37-33
- Starting salary: London £43,715 p.a. rising to £48,846 p.a. in annual increments or Regional £39,403 rising to £43,715 p.a. in annual increments
- PCS Clapham or Regional PCS Office
Successful candidates for the Technology Services Officer will be able to demonstrate:
- Knowledge of customer relationship management systems, specifically Salesforce
- Experience in contributing to a project, using structured project management systems and processes
- The ability to identify technical problems and resolve them efficiently within set timeframes
- Providing technical support for helpdesk queries
- Planning and delivering training
The main duties of the Technology Services Officer role include:
- Assisting in preparing reports on system performance highlighting potential risks or malfunctions
- Assisting in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
- Working as part of the Technology Services team on the database and integration, automation and change projects
- Working with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
Closing date: at 12 midday on Tuesday 15 July 2025
Interviews will be held by Zoom: Thursday 31 July 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: TECHNOLOGY SERVICES OFFICER
Ref: 0425
Grade: Band 3, London/Region
Salary:
London Spine points 33-29
London Starting salary £43,715 p.a. rising to £48,846 p.a.
Regional Spine points 37- 33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: London or Region
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the department/unit, in line with PCS policy and our ethos as an organising union.
Responsible to: Technology Services Manager
Responsible for: Staff in Bands 1 and 2 (where appropriate)
Contacts
External:
Contractors, suppliers, and service providers, PCS Union Representatives, Members, Government Departments, Employees of other trade unions, TUC, Employers, legal and other professional
Internal:
Service users, staff, senior lay officers, senior full-time officers
Main duties and responsibilities
1. Systems Management General
- Assist the line manager by monitoring development initiatives and ensuring work completed meets the requirements within the given time frame. Report to line manager as appropriate
- Assist in preparing reports for line manager on system performance highlighting potential risks or malfunctions
- Assist in ensuring commissioned and installed new applications and customised existing applications are fit for purpose
- Support line manager by making as appropriate where new systems are designed that could be applicable to the wider union
- Assist in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
- Work as part of the Technology Services team on the database and integration, automation and change projects
- Assist the Technology Services team in development to deliver high quality digital solutions
- Ensure that the views of users are reflected throughout the development and delivery of digital applications
- Explore and recommend new digital applications and developments to the Technology Services team based on best practice and user feedback
- Ensure a high standard of accessibility and usability across our platforms at all times
- Contribute to project-based work, using structured project management systems and processes
- Work with colleagues across PCS to deliver change through the Technology Services teams work
- Work with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
- Respond to data integrity issues reported to the Technology Services team and create solutions to those issues
- Participate in the review and installation of managed packages on the digital platform
- Support the Technology Services manager where required to ensure sufficient maintenance and security of the Salesforce platform
- Document any changes made to the digital platform through both maintenance of existing functions and development of new applications
- Continuously review the efficiency of PCSs digital platforms
- Monitor the departments compliance with legal issues such as accessibility, copyright, and data protection
- Communicate recent additions/changes to staff and members
- Support the process of providing suitable equipment, software and reasonable adjustments arising from DSE risk assessments and other identified needs
2. Systems Management Digital
- Comply with maintaining database results through the set protocols and standards and controls for data processing
- Monitoring database efficiency through the reporting and analysis tools
- Support line manager with preparations for database expansion by studying plans and requirements
- Assist line manager to coordinate, design, programme and create complex query definitions to extract accurate data
- Support the continued development and implementation of Salesforce by working with line manager and external contractors
- Support the upgrading of software by assessing transaction processing and database production options
- Maintain database performance by troubleshooting problems using internal or external resources
- Assist in the security of database by developing policies, procedures, and controls with the data protection officer
- Assist in training others in how to input and extract data
- Ensure the requirements of users are established, monitoring user access and security
- Communicate regularly with technical, applications and operational staff to ensure database integrity and security
- Assist with writing database documentation, including data standards, procedures and definitions for the data dictionary (Meta data)
- Deal with reporting fault mechanism within Salesforce
3. Systems Management Networks and Infrastructure
- Assist with the development and make best use of ITT office systems including ensuring staff are appropriately trained, regularly reviewing existing systems, and ensuring consistency and organisational best practice across systems and procedures and their practical application, including helpdesk and technical support where appropriate
- Assist with implementing an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating, and reconciling information, checking allocations, preparing reports, and highlighting budget over- and under-spends
- Support the statistical systems to produce reports and analyse information i.e. budget reports, room bookings, and video conference/zoom usage statistics
- Assist with liaising with software and hardware suppliers, and other key contacts on resolving issues, providing advice, etc.
4. Training and support
- Train staff members and lay officers in the use of PCSs analytical tools
- Develop good working relationships with colleagues
- Provide ongoing support and advice to staff and other members of the Technology Services team
- Draft guidance and advise PCS staff and other contributors about Technology strategies relevant to their specific needs
- To proactively develop Technology skills through training courses, and using on-line resources
5. People Management (where appropriate)
- Manage work allocation and workflow, future planning and support for team/line manager
- Motivate and manage individuals and the team as a whole to provide a high standard of service
- Check work standards and maintain consistent quality of delegated tasks
- Seek to continuously improve the effectiveness and efficiency of the team
- Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
- Proactively promote diversity issues in line with the wider PCS approach
- Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
- Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
- Deputise for line manager when required
6. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy and adhere to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: TECHNOLOGY SERVICES OFFICER
Ref: 0425
Date: July 2025
Location: London/Region
ESSENTIAL FACTORS
QUALIFICATIONS
- Qualification in or experience of working with digital platforms or customer relationship management systems, specifically Salesforce
EXPERIENCE
- Providing support and advice to colleagues
- Experience of applying usability and accessibility best practice
- Planning and delivering training
TRAINING
(including continuous professional development)
- Evidence of ongoing training and personal development
- Willingness to undertake further learning and development, specifically the ADX201 Administrative Essentials for New Admins in Lightning Experience certification
- Commitment to undertake job-related training
- Commitment to participation in the appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Customer relationship management systems, specifically Salesforce
- Databases
- Agile Project Management
- Digital application coding or configuration management
- User centred design and current usability testing procedures
- Knowledge and understanding of trade unions and work of the public sector
SKILLS
- Design and implementation of work processes
- High standard of communication skills
- High level of problem solving, analytical and collaborative skills
- Attention to detail and systematic working
- Ability to work using own initiative
- Excellent project management skills
OTHER
- Commitment to the application of equal opportunities policies and practices at work
- Willing to work outside normal office hours and location
- Attend Annual Delegate Conference as required
The client requests no contact from agencies or media sales.
The Hg Foundation is recruiting a new Programme Officer to support our vision for the tech workforce of the future to harness the talents of all, regardless of their background. We help underrepresented groups to access high quality jobs in tech by supporting education and employment-based programmes across the UK, Europe and North America. Since 2020, we've committed $40m across 40+ partnerships, supporting over 70,000 young people and adults. This newly created role offers an excellent opportunity to begin or advance your career in the non-profit and social mobility sector.
As Programme Officer, you'll play a vital role in our ambitious growth plans for the centrally managed mA*ths Online Programmes, supporting their delivery across four leading universities. The remaining time will be split between assisting with our STEM Education partnerships and other strategic initiatives, including scoping and research, the set up and management of new partnerships, communications and collaboration across our network.
We're looking for someone with 1-2 years of workplace experience who brings a positive attitude, strong organisational and administrative skills and the ability to pursue tasks logically and independently. You'll need an analytical mindset, excellent written communication, plus a genuine commitment to creating fairer chances in tech.
No previous non-profit experience is required, as the role is an opportunity to learn about the foundation sector - but the role could suit someone who has supported outreach, widening participation, charity or volunteering initiatives, or has an interest in supporting underrepresented groups to succeed in education and employment.
Further information about the role including salary and benefits can be found in the application pack. The deadline for applications is midday on Monday 14 July 2025.
The client requests no contact from agencies or media sales.
Job Title: Helpline Contact Centre Manager
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent
Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.
The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 8 July 2025
Interview Date: 15 July 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
About the role:
Imperial College London is seeking a dynamic and strategic fundraising leader to join our Advancement Division as Deputy Director of Development (Trusts, Foundations & Corporates). This pivotal role will lead the development and execution of a high-impact fundraising strategy, aligning with Imperial’s ambitious new campaign, Science for Humanity. You’ll play a key role in shaping the future of philanthropy at one of the world’s leading universities.
What you would be doing:
- Leading the strategy and delivery of philanthropic income from Trusts, Foundations, and Corporates in the UK and globally.
- Cultivating and stewarding high-value relationships with institutional funders, aligning their interests with Imperial’s strategic priorities.
- Driving fundraising for entrepreneurship initiatives including the Enterprise Lab, Advanced Hackspace, and White City Incubator.
- Collaborating with senior academics and administrative leaders to develop compelling funding proposals for complex, multi-year projects.
- Managing and mentoring a high-performing team, setting ambitious goals and supporting their professional growth.
- Contributing to the wider university fundraising strategy and campaign planning.
What we are looking for:
We’re looking for a visionary and experienced fundraiser who can:
- Demonstrate a strong track record of securing major gifts (seven and ideally eight figures) from Trusts, Foundations, and Corporates.
- Build and maintain strategic relationships with internal and external stakeholders at the highest levels.
- Extensive senior-level fundraising experience.
- Strong understanding of donor stewardship and relationship management.
- A collaborative, self-motivated, and detail-oriented approach.
- Communicate with clarity and impact—both in writing and in person.
- Lead and inspire a team, fostering a culture of collaboration, innovation, and excellence.
- Navigate complex organisations and manage multiple priorities with precision and professionalism.
What we can offer you:
- The opportunity to shape a major philanthropic campaign at a world-class institution.
- Benefit from a sector-leading salary and remuneration package (including 39 days’ annual leave and generous pension schemes).
- Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
- Interest-free season ticket loan schemes for travel.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further Information
This is a full-time, open ended role based at the White City Campus, with travel to other Imperial campuses/meetings as required.
Please click the apply button to find out more.
Closing date: 6 July 202
Join Our Dynamic Team as Head of People Services!
Are you passionate about optimising recruitment processes and driving project success? Médecins Sans Frontières (MSF) UK is seeking a dynamic and experienced Head of People Services to lead our Recruitment & Applicant Tracking System (ATS) implementation project and deliver quality customer-focused HR services.
Why You'll Love This Role:
- Impactful Projects: Drive the implementation and introduction of a new ATS; improving recruitment and onboarding processes.
- Leadership & Innovation: Lead, inspire, and develop a talented team to achieve seamless and efficient HR operations.
- Collaborative Environment: Work closely with senior leaders and stakeholders to ensure our HR services meet the needs of our diverse workforce.
- Strategic Influence: Provide valuable insights through data analysis and reporting to support decision-making at the highest levels.
Hours: 37.5 hours a week, Mon-Fri
Duration: Fixed Term Contract – 12 months
Location: London Office Aldgate, at least two days a week (one of which is Wednesdays)
Salary: £67,505.20-£73,505.66 per annum
JOB PURPOSE
Reporting to the Director of People, the Head of People Services is responsible for leading the delivery of a quality and customer focused core people service to MSF UK. The post holder leads on all operational aspects of the People department (with the exception of employee relations), including all recruitment, core people and payroll processes, administration, systems, data and reporting.
Key duties areas follows:
- Lead, motivate and develop the People Services team towards our goal of providing a seamless and customer focused people service.
- Encourage and develop the team’s interaction and collaboration across MSF UK to support high standards of service delivery and continuous improvement, with a focus on recruitment as the priority, ensuring that a workforce plan is in place for recruitment activity.
- Project-manage the development and implementation of efficient, effective, customer focused end-to-end recruitment and onboarding processes for MSF UK office and hosted contracts, including the introduction of the new ATS.
- Work with the Head of Employee Relations to update People Services’ policies and ensure people policy updates are embedded as documented procedures.
- Lead the production of people reporting statistics; analysing information and producing draft reports for the CoDir, Remuneration Committee and Board. Ensure that the information provided enables managers and the Board to make decisions.
- Lead the team to ensuretheefficientprovisionofpayandbenefitsadministrationtoensurepayrollaccuracy and compliance with legislation, and lead the implementation of the annual pay review and periodic salary benchmarking.
- Lead on external relationships and ensure contracts are in place that support the effective running of the People department. Responsible for the management, renewal and procurement of external supplier contracts.
- Ensure effective data security, DPA and FOI systems are in place and are monitored.
- Provideaskeletonservicefornon-employeese.g.contractors,secondmentsetc.
- Projects and continuous improvement initiatives for People Services or cross-functional, aligned to the people department plan.
Please download the full job description and person specification below for further details.
KNOWLEDGE, SKILLS & EXPERIENCE
- MCIPD qualified (level 7) or an equivalent level of professional knowledge and experience gained through demonstrable significant experience working in People functions across recruitment, core people services and payroll.
- Evidence of skills and experience in developing and implementing efficient Recruitment and core People systems and processes that are efficient, legally compliant, represent value for money, and meet customers’ needs.
- Process improvement methodology training and/or significant experience creating new and updating people processes and procedures.
- Evidence of delivering change and improvement using project management skills and techniques.
- Proven experience of creating a high-performance culture, leading an effective People Services team and motivating, developing and performance managing individuals.
- Demonstrable knowledge of best practice in People Services and relevant UK employment legislation.
- The ability to use data from a wide range of sources to analyse key themes and the potential impact on an organisation.
- Evidence of developing excellent working relationships at all levels of an organisation, instilling confidence and credibility when dealing with sensitive, challenging and difficult situations.
- Evidence of connecting effectively with key stakeholders, manoeuvring through organisational dynamics and influencing organisational culture.
- Demonstrable commitment to the principles of diversity, equity and inclusion and their practical application and integration in the work environment.
- Fluency in written and spoken English.
- Commitment to the aims and values of Médecins Sans Frontières.
- Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer
HOW TO APPLY
Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date.
Incomplete applications will not be considered.
Recruitment timetable:
- Closing date for applications: 11 July 2025, 12:00pm (GMT)
- First round interviews: Week commencing 21 July 2025
- Expected Start date: 1 October 2025
Right to work in the UK
Candidates must have the right to work in the UK.
We look forward to receiving your application!
The client requests no contact from agencies or media sales.
Schools Coordinator
We have an exciting and rewarding opportunity for a Schools Coordinator (Impact Officer) to work as the primary link between partner schools and the CYUK programme.
This youth and education charity empowers diverse 18 to 25-year-olds to tackle educational inequality through a year of full-time volunteering in schools. As mentors, tutors and role models in schools, the charities volunteers support children who are furthest away from opportunity in the UK.
Position: Schools Coordinator (internal title School Impact Officer)
School locations: SE11 5QY, SE19 3NY and N17 9NA - 4 days school based
Training location: E1 6EG - 1 day per week (with some working from home)
Working schedule: Term-time working (except for the second half of August)
Hours: Working hours are 8:00 - 4:30. SE195QY - Part time 0.6 contract 3 days a week with Fridays being compulsory.
Salary: £29,144 per annum pro rata
Duration: Permanent
Start Date: August 2025
Closing Date: 8th July 2025
The Role
We have a rewarding opportunity for a School Impact Officer to train, support and develop volunteers and monitor the programme through effective administration, data management and to build a deep partnership between the school and the charity.
The Impact Officer is based predominantly in a school and is the primary link between the partner schools and the programme and is the enabler of the programme delivery. You will support a team of volunteer mentors, who support school activities by coordinating, managing and evaluating the programme.
The Volunteer Mentors also complete a Leadership and Development programme and you will work with them on a professional development plan to chart their continuous professional development and ready them for employment.
The role is primarily a school-based post from Monday to Thursday and is based in a regional venue on most Fridays. See locations above.
About You
To be successful in this role you will need to be passionate about social change and serving a great cause. As the School Impact Officer, you will strive for excellence and support the core vision and values of the charity.
You will have:
· Excellent communication and interpersonal skills
· Strong supervision skills, able to connect and communicate effectively with a broad range of stakeholders
· The ability to understand school leadership priorities
· Flexibility in your approach to meet volunteers and pupils developmental needs
· The ability to cope well with multiple demands and to ask for support in ambiguous situations
· Ability to prioritise work to meet tight deadlines delegate appropriately and apply problem-solving skills effectively
· Good IT knowledge
· A proactive attitude, with the ability to use initiative and a professional manner and approach
Whilst not essential experience of working in a school or with schools would be an advantage in this role.
If you want to make a real difference and believe that young people can change the world, we want to hear from you!
Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.
Employee Benefits
As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:
· Great holiday entitlement
· Training including degree-level qualifications
· Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%
· Free eye tests and £20 off glasses
· Interest-free travel season ticket loans
· Interest-free bike loans under the “Cycle to Work Scheme”
· Interest-free Loans to assist employees with welfare or financial hardship
· 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing
· Regular all staff wellbeing sessions with external wellbeing experts
· Reservist friendly employer - Bronze award
· Laptop and mobile phone
Impact Officers are expected to foster an inclusive and fair culture across regional teams, ensuring diverse perspectives are valued and that the regional programme is accessible to volunteers from all backgrounds. The charity is committed to safeguarding and promoting the welfare of all learners including young people.
Other areas of experience may include School Partnerships, School Partnerships Officer, School Partnerships Lead, School Impact Officer, School Impact, School, Primary School, Senior School, Early Years, EYF, Volunteer Recruitment, Teacher, Education, School Engagement, School Leadership, Volunteer Management, Volunteer, Volunteer Coordinator, Volunteer Engagement, Lead, Teaching Assistant, Teaching, Youth, Secondary School Teacher, Trainee Teacher, Teacher, Youth Support, Family Support, Children’s Support, Support Officer, EYF, Mentor, Youth Mentor, Volunteer Management, School Partnerships, School Liaison, Programme Officer, Programme Lead, Programme Support, Coordinator, Administrator.
Please note this role is being advertised by NFP People on behalf of our client.
Role: Freelance Bookkeeper / Accountant
Location: Student Minds, Leeds - remote working contract. Some in person work may be required approximately 2 to 3 times per year.
Hours: 15 - 20 hours per week; flexible working Mon - Fri, to suit your availability
Fee: £20 per hour, inclusive of VAT if applicable (open to discussion – please include your rates in your application)
Contract: 6 to 12 months, reviewable
Start Date: July 2025, exact start date to be agreed
About Us
Student Minds is the UK’s student mental health charity. We have a clear vision: No student should be held back by their mental health. We empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We challenge the higher education sector, health sector, and government to make student mental health a priority.
We are looking for a detail-oriented and reliable bookkeeper or accountant to join our friendly team, help manage our financial records efficiently and support day-to-day financial administration.
The Opportunity
We’re looking for a friendly and reliable freelance bookkeeper or accountant to join our extended team and help keep our finances running smoothly. You’ll play a key behind-the-scenes role, working with the Senior Finance Manager to support our charity’s sustainability and activities. Student Minds is a medium sized charity (turnover approx £1m and 27 staff) and we need to make every penny work to support our student communities.
This role would suit someone who enjoys working with purpose-led organisations, and who values flexibility, collaborative working and community impact.
Your Key Responsibilities
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Maintain accurate financial records and ledgers.
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Process accounts payable and receivable.
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Support the invoicing process.
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Reconcile bank accounts, control accounts and company payment cards.
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Reconcile income reports.
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Prepare draft monthly management accounts.
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Prepare financial reports.
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Manage routine credit control.
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Manage the central finance email inbox.
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Ensure financial data integrity and confidentiality.
What We’re Looking For - Minimum Criteria
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Proven experience (at least 2 years) as a bookkeeper or in a similar role, ideally with charities or community organisations
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Proficiency and experience in Xero accounting software.
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AAT Level 3 qualification or equivalent.
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Strong attention to detail and organisational skills.
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Knowledge of financial regulations and tax procedures.
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Proficient with Microsoft Office packages, with advanced knowledge of Excel
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Grade C and above / Grade 5 and above in GCSE Maths or equivalent.
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Excellent communication skills.
We can only accept applicants who are residents of the UK with a valid right to work.
What You'll Gain
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A flexible freelance role with real community impact
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The chance to work alongside a values-driven team
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An opportunity to support a long-standing charity doing meaningful work supporting positive wellbeing and mental health
How to Apply
If this sounds like a good fit, we’d love to hear from you! Please send us an email (detailed on our BreatheHR site, and in our recruitment pack) outlining:
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your experience and qualifications, telling us how you meet the role requirements
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your freelance rate
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include your CV
- if you wish to be considered under our priority interview scheme.
Priority Interview Scheme
We recognise that candidates from ethnically-diverse backgrounds may face additional barriers throughout their careers and when applying for charity roles. We are committed to taking positive action to expand the diversity of our staff team by offering a prioritised interview scheme for candidates from ethnically-marginalised backgrounds.
If you meet the minimum criteria for this role and are from an ethnically-diverse background, you'll be prioritised for an interview under our Priority Interview Scheme.
Closing date for applications: Sunday 6th July, 23.59; interviews during mid July, by arrangement.
Student Minds is committed to building an inclusive team and welcomes applicants from all backgrounds and walks of life.
About the role
This hands-on leadership role combines operational excellence with strong interpersonal skills. Reporting to the Director of Design and Technology, you'll manage a team of Project Managers whilst working closely with senior leadership to oversee project delivery, financial planning, organisational systems and growth.
You'll implement best practices for data management, risk management, and compliance in a collaborative way that supports our mission-driven work.
About us
Act Build Change is a transformative organising school that makes community organising and collective care methods accessible to everyone who wants to end injustice.
Since 2019, we've supported over 150 collectives and organisations across the UK and Ireland, working with those with disabilities, migrants and refugees, young people, carers, working class communities, LGBTQ+ collectives, those living in poverty and the intersections across those identities.
Our work includes delivering training and resources, supporting communities to navigate difference and change, and providing coaching for organisers and movement leaders.
Key responsibilities
Project management
Oversee project delivery across our organisation, ensuring quality and efficiency:
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Develop frameworks for project tracking and reporting.
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Manage and develop a team of project managers, providing resources and support.
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Monitor budgets and timelines across internal and external projects.
Financial management
Ensure financial sustainability and responsible resource management:
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Support financial planning and reporting with our board and senior leadership team.
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Oversee invoices, expenses and budget adherence.
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Assess financial risks and manage potential challenges.
Systems and processes
Build and maintain operational infrastructure that enables our effectiveness:
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Develop strategies, policies and procedures with our senior leadership team.
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Maintain and oversee our systems for efficient project tracking.
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Ensure agreed standards are met across our team and resolve operational issues.
Organisational growth
Drive strategic growth and development:
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Develop business strategies for growth across products, services and recruitment.
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Analyse our data to support strategic goals and tracking.
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Support our recruitment efforts and staff policy development.
What we’re looking for
Essential experience and skills
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Proven operations leadership experience, including managing teams and complex projects.
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Strong project management and delivery track record across multiple initiatives.
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Financial management expertise including budgeting, forecasting, and resource allocation.
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Experience with recruitment, performance management, and policy development.
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Experience with data management, reporting, and operational systems.
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Comfortable learning and adopting new technologies and processes quickly.
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Excellent communication skills, including ability to navigate difficult conversations professionally.
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High attention to detail and meticulous approach to operational standards.
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Ability to work remotely and manage diverse responsibilities with autonomy.
What we’d love to see
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Experience across different organisation types and sizes.
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Flexibility to work with different methodologies and systems.
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Risk management and compliance background.
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Comfortable representing the organisation to external stakeholders.
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Track record of implementing operational improvements and efficiencies.
Personal qualities
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You approach challenges with patience and understanding, able to communicate directly when needed whilst maintaining positive relationships.
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You're confident in your expertise but remain open to different perspectives and collaborative problem-solving.
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You take personal accountability seriously and help build a culture where others take ownership of their work.
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You enjoy working in a collaborative team environment and building positive relationships across the organisation.
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You're aligned with our mission and values and are motivated by creating positive social change.
What we offer
Salary and benefits
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£49,500-£62,000 salary, depending on experience.
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Permanent contract with option for 4 or 5 days per week (salary and benefits will be pro-rated).
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Over 30 days of leave, including 25 days of annual leave, one day off for your birthday, one week off in August for learning and rest, plus Christmas close.
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Pension scheme and enhanced parental leave and sick pay.
Working arrangements
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Fully remote working (must be within 4 hours of central London).
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Access to office space in London when needed.
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Co-working space expenses available for those based outside London.
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Occasional travel to London may be required (up to twice a month), with expenses covered.
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Team away days around the UK (up to four times a year), with expenses covered.
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Full equipment and tech support provided.
Growth and impact
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Direct contribution to building people's power and making positive social change.
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Collaborative, mission-driven work environment with impact across the UK.
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Professional development opportunities including training and events (assessed on an individual basis).
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Clear growth pathway in an expanding team.
How to apply
Please note: this role is for UK-based candidates who have the right to work in the UK.
What to send
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Your CV (max. two pages).
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A supporting statement answering the questions below (max. two pages).
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Both documents as PDFs attached to your email.
Questions to address
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Describe a time you led operational improvements in a complex organisation. What was your approach and what were the results?
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How would you approach building operational systems for an organisation that values collaboration and accessibility?
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What attracts you to this role at Act Build Change specifically?
Next steps
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Submit your application by Fri 11 Jul 2025.
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First round interviews will begin from the week of 28 Jul 2025.
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The role will start from Oct/Nov 2025.
We are a neurodiverse and intersectional team. We’re committed to providing equal opportunities for everyone of all backgrounds. If there is anything you need us to do to support you in the application process please let us know as soon as possible.
Training the next generation of community organisers to act collectively, build power and change the world.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for an individual with demonstrable experience of coordinating projects to support the implementation of a new parish revitalisation programme that will enable 70-80 parishes over the next 9 years to grow and flourish through their participation in a two-year programme of learning, reflection and action.
This is a new role, giving the opportunity to be involved from the start of the programme and play a key part in supporting its development over time.
Key Responsibilities
- Ensuring the smooth running of the programme, engaging with parishes, trainers and other Diocesan staff teams.
- Oversee communication and coordination of training weekends, attend the weekends and support ongoing engagement and support for parishes.
- Contribute to ongoing evaluation of the pilot, ensuring that learnings are captured and applied in the future.
We’re Looking for Someone Who:
- Has experience in project coordination and management, able to deal with many and varied tasks and prioritise work to meet timescales.
- Is a confident organiser, with good interpersonal and social skills, who is flexible and can work with others and remain calm under pressure.
- Is a gifted communicator, experience in group facilitation and able to deal with a variety of people from differing backgrounds and authorities.
Welcome to the Diocese of Southwark, where we seek to be Christ Centered Outward Focused in all we do.



This is an exciting opportunity to lead our Alumni Engagement team who provide support to an alumni base of almost 40,000 contactable alumni of the Sutton Trust programmes. These are generally young people from lower socio-economic backgrounds who move into highly competitive universities, courses and careers. The alumni community has grown rapidly over the past 3 years and now expects around 6-7000 new alumni to join each September. Engagement covers supporting their transition to university and into the workplace through communications, events and programmes. It also spans alumni volunteering, our Alumni Leadership Board, and working with our Development team towards alumni giving.
The role is dynamic and diverse, requiring you to be able to think strategically whilst devising and delivering on operational delivery plans, and we are looking for a confident and experienced team leader during a period of maternity leave.
This role is part of the Programmes Leadership Team and will work closely with the Director of Programmes, Head of Employability Programmes and Head of University Access & Digital on shaping the strategic direction of the team and its programmatic work. The role will also connect closely to the work of the Development Team as we look to devise and implement a segmented alumni giving scheme, as well as the Communications and Policy team, and may evolve to take on new projects over time.
Main duties
- Strategic leadership to alumni engagement, including:
- Embedding alumni relations and programming across the organisation, ensuring alumni are considered or involved in all areas of the Trust’s work
- Managing budget and project timelines to ensure projects are delivered effectively
- Working with the wider programmes team to ensure a smooth transition for Sutton Trust beneficiaries between programmes and the alumni community
- Alumni Engagement and Volunteering:
- Refining and communicating the alumni strategy across the Trust and to donors and external stakeholders
- Growing the Sutton Trust alumni network and developing a long-term strategy for alumni engagement, including communications and events, identifying key areas of focus and setting out benchmarks and KPIs
- Overseeing a suite of volunteering opportunities for alumni to give back to, and represent the Trust in (for example on programmes, with our funder base, in our research and policy work, or to benefit the alumni community)
- Managing the online alumni platform (STA) and its integration with other platforms .
- Overseeing the recruitment to and engagement of the Alumni Leadership Board and new Changemaker/Ambassador programme to build on our advocacy work, and ensuring effective engagement with the work of the Trust and the wider alumni community
- Ensuring that the above complements a long-term plan which would enable alumni to fundraise for the Trust or make donations in support of the Trust
- Programme management and Alumni Support:
- Support delivery of access to the workplace and employability programming for alumni alongside the Head of Employability Programmes
- Overseeing the delivery of bursary support programmes (including the Opportunity Bursary funded by JP Morgan) by the Alumni Programmes Manager from recruitment to evaluation and reporting
- Overseeing the delivery of a series of employer-led events (working with employer-facing colleagues across the Trust) across a range of industry sectors that support student access to workplace opportunities, and the chance to build employability skills (such as networking / interview skills etc)
- Overseeing the development of content and activities to support young alumni transitioning to HE
- Overseeing the evaluation and scoping for potential growth for alumni-alumni mentoring with the Alumni Connect programme (piloted in Spring 2025)
- Ensuring appropriate systems and processes are in place to manage programmes and events for alumni
- Alumni Giving and Relationship Management
- Working closely with the Development team to provide support for key funding partnerships including those that directly fund/ work with the Alumni team.
- Working with the Director of Development/ Head of Philanthropy to input into a new strategy to build funding from our alumni
- Working with the Development team to implement an ongoing segmented fundraising communications plan to build awareness of our need for funding and directing alumni to appropriate giving schemes depending on their life/career stage
- Identifying potential mid to high level alumni donors and working with the Development team to cultivate
- Representing the Trust and facilitating introductions via senior alumni for new and potential employer or delivery partners
- Team Management:
- Leading the alumni team to ensure effective engagement of our alumni community, including line management responsibility, team meetings, pastoral support and appraisals
- Line managing, motivating and proactively supporting the Alumni Programmes Manager and Senior Alumni Officer in their professional development
- Working with Director of Programmes and Heads of Programmes on team management, culture and long term planning
- Working across the organisation on cross-team projects, such as with the employer working group, youth voice, Changemaker pilot, alumni giving, and STO/STA platforms strategy.
- Member of extended-SLT
- Other duties as necessary from time to time
Person Specification
We welcome applications from individuals who have experience in:
- Professional experience of alumni relations, or managing other similar membership communities, ideally within the education or charity sector.
- Has experience working within or an understanding of the not for profit sector and/or the education sectors;
- Experience of developing strategies, frameworks and operational plans to support alumni relations, programmes and events for young people, or equivalent
- Strong understanding of databases, data processes and experience using a CRM (ideally Salesforce)
- Experience in project management, monitoring and evaluation, managing budgets, financial control and administration
- Building relationships with significant, diverse stakeholder groups
- Experience of managing volunteers and volunteer stewardship
- Excellent verbal and written communication and strong analytical skills
- First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings
- Working collaboratively across teams and within a small team
- Line management and leadership of a small team
- Adapting to new opportunities and trialling new initiatives
- Personable, flexible and discreet; able to fit in to a small team
We are also looking for an individual who:
- Has experience of building philanthropic support through alumni
- Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
- Has excellent attention to detail;
- Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
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- Contract: 13-month Fixed-term Maternity cover contract starting November 2025. Our ideal dates are from 1 November 2025 – 30 November 2026, however we can be flexible if needed for the right candidate.
- Salary: £60,000-£64,000 per annum
- Working location: Minimum of 2 office days per week
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check will be required
Interviews
Applications should reach us by midnight, Sunday 20th July, with first round interviews held over Zoom on Tuesday, 29th July, and second round interviews held at our London offices on Tuesday, 5th August.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
The client requests no contact from agencies or media sales.
- Are you energised by hitting targets and building lasting partnerships?
- Do you love turning ideas into income and conversations into opportunities?
- Are you ready to make a meaningful difference through business development in the education and charity sectors?
Then this could be the role for you.
We are looking for a Business Development Officer to help drive the growth of Learning on Screen—the UK’s leading charity for moving image in post 16 education. This role is perfect for someone who thrives on relationship building, enjoys closing deals, and is passionate about supporting a mission-driven organisation. You will play a key role in helping us diversify income by generating revenue through B2B sales, partnerships, and sponsorships.
What you will be doing
- Selling our products and services (including memberships, subscriptions, and courses) to meet income targets
- Researching, identifying, and converting new leads across the education sector
- Supporting the development of sponsorship and partnership opportunities with external funders and collaborators
- Building and maintaining strong stakeholder relationships to maximise value and engagement
- Creating compelling proposals and marketing materials to support income-generating initiatives
What we are looking for
- Experience in B2B sales, partnership development, or fundraising (ideally in the non-profit or education sectors)
- A confident communicator with excellent writing and presentation skills
- Someone who is proactive, target-driven, and able to manage multiple priorities
- A collaborative mindset and the ability to engage with a wide range of stakeholders
- Strong data awareness, able to monitor performance and spot opportunities
This is a great opportunity to grow your career in a supportive, ambitious, and flexible environment while contributing to our mission of transforming education through the power of moving image and sound.
About us
Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and students access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.
We are on a mission to empower post-16 education worldwide.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Interim Head of Finance & Operations
Career Ready is a social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.
We were founded in 2002 by leading business figures with a mission: to boost social mobility by empowering young people and giving their talents a platform from which to flourish. Since then, we’ve grown in England and Scotland to support young people in areas of need.
We have an exciting opportunity for an experienced, qualified Finance professional to lead our Finance & Operations function.
About the Role
Reporting to the Chief Executive Officer the Interim Head of Finance & Operations leads on and assumes day to day responsibility for providing high quality, strategic financial management for Career Ready.
You will lead on business operations to ensure the ongoing effective functioning of the charity and drive sustainable growth.
The Interim Head of Finance and Operations plays a key role in leading greater organisational efficiency and simplifying processes and will continue the delivery of a project plan reflecting the 2025-30 strategy.
You will play a critical role in driving the increased quality of Career Ready’s offer to our stakeholders in line with our strategy, vision and values.
Member of our SMT, comprising of the CEO, Director for Scotland, Director of Programme and Partnerships and Heads of functions.
This is an interim role to cover a period of maternity leave.
Main responsibilities and accountabilities
· Lead, direct and manage the finance and operations functions, overseeing two direct reports, ensuring they deliver a high-quality service to all internal and external stakeholders and are seen as adding value, in enabling Career Ready to achieve its vision and strategic objectives through its people.
· Continue the delivery of a project plan reflecting the 2025-30 strategy, ensuring that activities happen at pace, are deadline-driven and achieve a high level of impact.
· Assume overall responsibility for the financial management of Career Ready, working with the SMT to ensure high quality and effective use of charitable funds.
· Input into and review the financial elements of funding applications and ensure that fund accounting processes align with funders’ requirements for project reporting.
· Produce financial reports for various stakeholders, as well as leading on financial modelling.
· Have oversight of all financial and accountancy matters including month end reports, management accounts, cash flow management, compliance, tax liability, presentation of management information and KPIs. Ensure that the CEO and Trustees are provided with accurate, timely information and analysis.
· Oversee and coordinate the fully managed payroll services with the external bureau for all Career Ready employees and for some internship students (Jun to Aug during the Summer)
· Administration of the Staff Opt-In Pension Scheme, including onboarding new staff (Royal London)
· Act as a role model in our ‘one team’ culture. Lead in the development of efficient working practices across the charity, creating momentum and supporting motivation within the charity.
· Lead risk management strategies and internal control procedures to minimise the risk of loss, or damage to, Career Ready’s assets.
· Prepare and submit annual operational budgets and annual accounts to the CEO for review and approval.
· Draft and deliver papers for Trustees and Finance and Fundraising Committee (F&FC) meetings.
· Attend Board and F&FC meetings to present papers and answer questions related to areas of expertise.
· Provide day to day line management of the Senior Finance Officers and support their ongoing growth and development.
· Management of organisational governance and compliance activities, including policy management.
· Oversee and manage the organisation’s risk management register and process, with input from SMT.
· Oversee reviews and renewals of all insurance policies that affect the organisation.
· Lead on the compliance of statutory and charity regulatory reporting, giving guidance to colleagues where required.
· Ensure any changes to processes and procedures across the function are clearly documented.
Person Specification
Essential skills and experience
- Belief and commitment to Career Ready’s mission and values
- Qualified (ACA/ACCA/CIMA/AAT) accountant with at least 5 years’ experience in financial management including budgeting, preferably in the charity sector.
- Significant experience in producing management and financial accounts
- Skilled in financial reporting and producing VAT returns
- Preparing for and ensuring a successful year-end audit, and demonstrable knowledge of UK Charities SORP and other reporting standards
- Experience in budgeting to support strategic decision making.
- Financial dexterity and strong analytical skills.
- Strong IT skills, including advanced MS Excel skills and extensive of using an accounting software, preferably Xero
- Excellent organisational and prioritising skills and ability to work independently and with autonomy
- Strong starter finisher with ability to lead and drive projects
- Knowledge of charity governance and compliance requirements
- Ability to build excellent relationships and have effective engagement with stakeholders
- Good communication skills and ability to communicate financial concepts to non-finance staff
- Attention to detail
- Ability to present financial information to various audiences
- Ability to maintain confidentiality and sensitivity of financial information
- Ability to work in a fast-paced environment
- Ability to cope with competing demands to deadlines
- Honest and dependable
Desirable skills and experience
- Experience of leading a team, strong team building skills
- Line management experience
- Experience of using MS Planner or other project management tools
- Genuine interest in the work done by the Charity
- Experience of using a CRM (Salesforce)
- Degree in financial management or accounting
Full details are provided in the candidate pack
Salary and Benefits
Salary: £52,000 to £54,000 FTE (salary will be pro-rata for part time hours)
28-35 hours per week. Career Ready is committed to supporting condensed/flexible working patterns.
Permanent and remote. Travel to London required on an occasional basis
You will be rewarded with the following benefits:
· 6% contribution to personal pension plan, subject to 3% employee contribution.
· Annual leave: 27 days per annum plus bank/public holidays (pro rata for part time). The charity is also closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
· Cycle to Work Scheme
· Access to both our Reward Gateway Portal and an Employee Assistance Programme.
· Flexible working
· Work from home allowance and paid travel expenses.
We regret that Career Ready is unable to offer visa sponsorship and candidates must be able to demonstrate their right to work in the UK. In accordance with our commitment to safeguarding, offers of employment are subject to completion of a DBS check.
Timetable
Applications close at 9am on Monday 21 July 2025
Please note that the closing date may be brought forward if we receive strong applications.
This is an interim role to cover a period of maternity leave, with a provisional start date of late September for a handover period.
The client requests no contact from agencies or media sales.
Are you a keen problem solver with a talent for planning and coordinating high-level meetings?
As our Medical Operations Officer, you’ll play a key role in ensuring our operations run efficiently and strategically enabling our medical teams to deliver maximum impact in cardiovascular science and patient care.
You’ll plan and coordinate high-level meetings, manage logistics, and work closely with the Portfolio Manager to support strategic planning and performance reporting. Your work will directly contribute to the success of our research and health programmes, helping us save and improve lives.
Key responsibilities
- Operational Delivery: Lead the coordination of key meetings with internal and external stakeholders and our biannual directorate all staff meeting with 100+ attendees.
- Meeting & Activity Coordination: Manage logistics for internal and external meetings—diary coordination, venue booking, travel arrangements while supporting with the preparation of agendas, capturing minutes, and tracking actions.
- Planning & Performance Insight: Work with the Portfolio Manager to gather and analyse data that informs strategic planning and performance tracking. Help develop planning materials and monitor progress.
- Cross-Directorate Collaboration: Work with colleagues across Research, Health, and other Directorates to support the successful delivery of BHF’s strategy.
- Operational Excellence: Maintain accurate organisational charts, distribution lists, and communication channels. Support onboarding of new staters by managing clear, informative resources.
This is a high-impact role where your operational delivery will help align planning, performance, and ensuring the right decisions are made and implemented effectively.
About you
You’ll be confident, highly organised with a strong background in administration, project coordination, and operational delivery. You'll also be used to working at pace, managing competing priorities, and keeping things on track with precision and calm.
With experience coordinating meetings and events, managing complex diaries, and supporting senior leaders—ideally at Director level, you'll be adept at handling sensitive information and skilled in supporting the preparation of agendas and meeting notes with input from both internal and external stakeholders.
Digitally fluent, you’ll be confident using Microsoft Word, Excel, and PowerPoint to produce high-quality documents reports, and presentations. With a sharp analytical mindset and keen attention to detail, you'll also have experience of interpreting data and translating it into clear, insightful reports that resonate with both technical and non-technical audiences.
A natural collaborator and excellent relationship builder, able to influence effectively and align stakeholders around shared goals, you'll bring strong organisational skills and a proactive, solution-oriented approach.
Ideally, you’ll also bring knowledge of the UK medical research charity, health, or academic sector—and a genuine interest in the British Heart Foundation’s mission and values.
Working arrangements
This is initially a 14-month fixed term contract with the potential to be extended for longer.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
The interview process may take place in-person or virtually via MS Teams.
Our vision is a world free from the fear of heart and circulatory diseases.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Role
We are looking for an Operations Administration Assistant to provide efficient and proactive administrative and operational support to the Senior Management Team, and the wider operations and regional team as required. This role is pivotal in ensuring the smooth delivery of services by coordinating documentation, supporting data processes, and assisting with project implementation across the Trust’s care environments.
Key Responsibilities
1. Executive & Team Support
- Managing calendar, travel bookings, and expense submissions.
- Prepare and format professional reports, presentations, and briefings.
- Assist in producing communication materials, including brochures and digital content.
2. Operational Coordination
- Monitor and report on incidents, accidents, and key compliance data across services.
- Collate and maintain the KPI data from care homes and villages.
- Manage the rollout and filing of operational documents and ensure version control.
- Support collection and sharing of service updates with internal stakeholders.
3. Project Support
- Assist in implementing strategic and business continuity plans.
- Coordinate with general managers and regional managers to track project milestones.
- Maintain project documentation and follow up on action items.
4. Administrative Services
- Provide cross-functional administrative support to Operations, HR, and property teams.
- Maintain operational records, databases, and inventory systems.
- Schedule meetings, support event planning, and manage operational logistics.
5. Compliance & Process Support
- Ensure documentation and communications comply with the Trust’s policies and regulatory standards.
- Identify opportunities to improve workflow, data accuracy, and operational efficiency.
- Act as a point of contact for internal teams and external partners.
6. Executives’ PA Support
- To provide support and cover to the Executives PA as required.
About You
The ideal person will be friendly and approachable and understand the importance of attention to detail. It is important you have the ability to prioritise tasks, have a flexible approach and good time management skills. Excellent communications skills both written and verbal are essential.
Personal Specification
Skills & Competencies
- Highly organised with excellent attention to detail and follow-through.
- Strong written and verbal communication skills.
- Proactive, adaptable, and solutions-oriented.
- Strong interpersonal skills with the ability to build rapport across teams.
- High degree of professionalism and discretion.
Technical Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Comfortable with data handling, formatting, and generating reports.
- Experience using project and document management tools (e.g., SharePoint, Teams, etc) is a plus.
Qualifications & Experience
- Degree desirable but not essential.
- Prior administrative experience in healthcare, social care, or charity sectors is advantageous.
- Basic understanding of financial processes and procurement is a bonus.
Working for Us
We offer a competitive salary, opportunities for professional development and progression and a supportive and collaborative work environment. You will enjoy access to a huge variety of benefits and services to support your well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
- We will pay for your DBS / PVG disclosure certificate
- Induction and commitment to ongoing learning and development
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.
- Access to Blue Light Card - discount service providing members with thousands of amazing discounts online and on the high street
- Aged 18-22 – we pay at least National Living Wage rate
- Pension contributions
- Paid holidays
- Free onsite parking
The client requests no contact from agencies or media sales.
About Citizens Advice Watford
At Citizens Advice Watford, we pride ourselves on the values that make our workplace not just productive but also enriching and fulfilling. Our collaborative spirit is at the heart of everything we do, fostering a teamwork environment where every individual’s contribution, staff or volunteer, is recognised and appreciated. We are proactive, anticipating the needs of clients, and take the initiative to provide the best service possible. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.
Context of the Role
We are seeking a Volunteer Manager (Learning and Development) who shares our vision of a thriving and supportive workforce. Through your management of volunteers and your coordination of the training and development we will maintain excellent quality of advice for clients and a fulfilling work environment for all staff and volunteers. An environment in which everyone has the knowledge, skills and confidence to excel in their role. As a key part of the senior management team, you will enjoy working collaboratively and effectively to deliver the aims and objectives of the organisation.
Role Purpose
- Recruit, induct, train and retain volunteers into various roles within the advice service
- Provide a supportive environment for volunteers throughout their time at CA Watford
- Plan and coordinate internal and external training to ensure that everyone is skilled in their role
- Implement annual training programmes to ensure the workforce is skilled and knowledgeable ensuring we maintain high quality of advice.
What we give our staff
- We provide an employee pension scheme with a 6% employer contribution
- Our Employee Assistance Programme Telus gives immediate access to professional and confidential counselling and advisory services
- Flexibility – our roles are open to discussion about flexible working
- Employees are entitled to 6.6 weeks paid annual leave in each year. In the case of full-time employees working a five-day week, this equates to 33 days paid annual leave (including the 8 statutory bank holidays). Pro-rata for part-time employees
- Training provided to support continuous professional development. There will be opportunities to progress within the organisation.
- We are a disability confident employer
Recruitment timeline:
Closing date for applications – Monday 7th July 2025
Interviews week commencing – Monday 14th July 2025
Please note, this job was originally posted as Learning and Development Manager.