6 Senior client advisor jobs near Nottingham, England

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Closing today
Migrant Help, Nottingham
£30,750 - £32,155 per year
Posted 2 weeks ago

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Closing today
Framework, NG7, Nottingham
FRWK10 £23,117 - £25,219 per year
Posted 1 month ago
Aquarius, Derby
£21,664 - £24,000 per annum + excellent benefits
Posted 1 week ago
Page 1 of 1
Nottingham, Nottingham
£30,750 - £32,155 per year
Contract, 12 Months Fixed-Term, Full-time
Job description

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We are currently looking for a Senior Client Adviser to join our team on a 12 months fixed-term contract. There will be a potential for the role to be made permanent or extended. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

These are some of the benefits we offer:

  • Flexibility and work life balance
  • Enhanced family friendly provisions
  • Additional holiday entitlements
  • Perkbox benefits
  • Non-contributory pension scheme. 

The Role:

The scope of this role is to work as part of the Migrant Help Asylum Services team and to provide a professional service which includes the provision of advice and guidance in addition to providing assistance with the completion of support applications. The post holder will be required to provide briefings to eligible asylum seekers. As the role is varied and multi-functional in nature, there is a requirement that the post-holder will need to address the changing local business needs periodically and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the advice service; he/she will ensure that all advisory processes and procedures are efficient, professional and consistent at all times. The post holder is expected to contribute to the overall success of the organisation in accordance with Migrant Help's aims, objectives, vision and values.

Duties and responsibilities:

  • Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with the Home Office and provide support and advice on complex cases to client advisers in the team
  • To take responsibility for the management of unplanned and complex cases and ensure IA requests,
    RFI’s and Evictions are dealt with in a timely and effective manner
  • Provide a support service to asylum seekers to complete asylum support application forms (ASF) for
    support under Section 95 and Section4 of the Immigration and Asylum Act 1999
  • Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting
    evidence within required timescales
  • Provide outreach for vulnerable clients and those with additional support needs, by appointment, at
    designated locations, as required by the Regional Manager
  • Provide telephone advice as may be required and support the telephone advice line by assisting
    clients to complete asylum support and Section 4 applications by telephone and by appointment
  • Assist clients to notify the authority of prescribed change of circumstances
  • Provide guidance on immigration related matters advice within the scope of the relevant Office of the
    Immigration Services Commissioner (OISC) accreditation level
  • Provide advice on general matters e.g. sign-posting
  • Provide advice on Voluntary Assisted Return
  • Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users as
    necessary
  • Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant
    agencies for applicants with additional support needs.
  • Deliver key touch point briefings to a high standard so that applicants fully understand the information
    provided. Ensure that information books are given out accordingly.
  • Provide information to service users in a timely manner, being aware of other appointments, dispersal
    date.
  • Make contact with dispersal accommodation providers and other relevant agencies, providing letters
    as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.
  • Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations
  • Keep full accurate and up-to-date case records, especially CRM and complete case follow up within
    the requisite time scales and undertake any necessary administrative tasks
  • To act as the first point of contact for Client Advisers on day to day working matters and feedback to
    the overall planning of staff workloads, absence monitoring to the Regional Manager.
  • Carry out required quality control of work. e.g. Supervisions and File reviews, to ensure compliance
    with standards of OISC and the advice quality standards, feeding back any significant concerns to the
    Regional Manager
  • To support the Regional Manager in ensuring assigned rota duties are carried out as planned
  • Respond flexibly to provide cover for all other operational activities.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

​Special Requirements:

  • This post is subject to a Disclosure and Barring Service (DBS) check
  • This post is subject to Counter Terrorist Check (CTC)
  • Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification. 

Therefore, the applicant must:

  • Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 
  • Be able to provide continuous UK address history for the previous 5 years.
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

See the job description for full person specification.

To apply for this role, please clink on this link and complete the online application form attaching a copy of your CV and cover letter.

Posted on: 07 January 2022
Closing date: 21 January 2022
Tags: Advice, Information,Advocacy

The client requests no contact from agencies or media sales.