Senior communication manager jobs in charing cross, greater london
Do you have a proven track record of securing meaningful, strategic partnerships that are creative, innovative, and long-lasting? Would you like to join a supportive team with ambitious growth plans?
Whether you've previously developed five - six figure+ partnerships or thrived in high-value sales/relationship management roles, our National New Business team has an exciting opportunity for you to make an impact.
About the role
Working closely with our Senior New Business Manager, you'll take ownership for researching, engaging and developing corporate partnerships with high-value companies across a range of exciting industry sectors.
You'll be responsible for establishing and managing your own sales pipeline, as well as being an ambassador for British Heart Foundation (BHF), you'll represent us at key conferences and networking events.
As a master relationship-builder, you'll be adept at spotting opportunities to build strategic, commercial, Charity of the Year and employee fundraising partnerships – all of which will help drive significant income for BHF.
What’s more, you’ll work closely with colleagues across Account Management, Prospect Research and Insight, PR / Media, Commercial and Health Partnerships. All these teams will be crucial in supporting you to close new corporate partnerships.
About the team
In a pivotal time where partnerships have been identified as the cornerstone of BHF’s 2030 organisational strategy.
Some of our notable achievements over the past year include securing partnerships with Sky Bet, Omaze, AJ Bell and more.
It’s an incredibly exciting time to step into a creative team that is bursting with ‘get-up-and-go’. If you’re looking to deliver some of the best, most impactful campaigns seen across the charity sector, then you’re in the right place!
Working arrangements
This is fixed term contract until November 2026 covering a secondment. Start date is as soon as possible.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
We're looking for an individual who can hit the ground running, demonstrating experience in new business development. You are a dynamic and results-oriented professional who thrives in driving strategic partnerships.
Your proactive and innovative approach, combined with exceptional communication skills, enables you to effectively convey vital messages about BHF's critical and lifesaving work. You’ll excel in navigating complex onboarding processes and legal requirements of contracts.
To be successful in the role you'll have:
- A strong track record in developing five and six-figure partnerships, whether in the charity or private sector, or transferable sales experience that will impress us. For example, you can demonstrate negotiating deals, managing projects, or seizing opportunities with senior stakeholders, and building relationships from the ground up to achieve specific goals.
- A strategic mindset, brimming with innovative and creative approaches to secure new business.
- Confidence at every stage of the sales cycle, from identifying and researching prospects to engaging them and moving them through the pipeline to deal closure. This includes reaching out cold and negotiating financial terms and contracts.
- Exceptional ability to identify opportunities through insights and analysis.
- Confidence as both a presenter and written communicator.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Location (UK): Office Hybrid* - London
Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer our profile page
Travel: Travel to Chesterfield, Glasgow, Belfast, Cardiff offices on an occasional basis
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
You will join the UK Advocacy and Health Intelligence Department within the Chief Executive’s Directorate. The team is responsible for leading UK strategy development and delivery across advocacy (policy, public affairs, campaigning) and health intelligence, working closely with colleagues across the UK to ensure effective delivery of the strategy in each nation. The department sits in the Chief Executive’s Directorate to ensure driving positive change with and for people with arthritis is at the heart of the organisation.
The Department works closely with colleagues across the charity, including Services, Research and Income and Engagement to ensure we are joined up in our approach to arthritis.
About the role
You will lead and manage projects that support on the development and delivery of a pipeline of insightful Musculoskeletal (MSK) and health data analysis and quantitative research, to better understand the UK population with MSK conditions and to inform the direction of our ambitions, strategy, policy and services work. This includes obtaining, analysing, publishing and presenting MSK epidemiological and health data, and working with others to influence improved quality, coverage and use of MSK health data.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Demonstrate sound knowledge of epidemiological research methods and health metrics (such as incidence and prevalence)
- Strong experience using of statistical software e.g. R, Stata, SPSS
- Strong experience using NHS and other national health-based datasets, and a good understanding of UK health and social care systems
- Experience of using multiple sets of health-related data and information systems, and large-scale data sets for policy, quality improvement or research purposes
- Experience of using data to improve the understanding of health inequalities and disparities for public health purposes
- Ability to interpret, present and communicate complex data in accessible lay terms, including producing data-rich reports for a range of technical and generalist audiences.
- Project management and organisational ability, including being able to prioritise activities and independently manage own workload that includes multiple concurrent projects.
- Strong written and oral communication skills, and able to work in partnership with people at all levels, demonstrating strong skills in networking and influencing.
- Experience using data to produce infographics or data visualisation.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
The client requests no contact from agencies or media sales.
Martingale Postgraduate Foundation (Martingale) exists to fund and support the next generation of talented researchers. We believe that family income should not be a barrier to the pursuit of excellence, and our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to thrive within world-leading postgraduate research.
Martingale’s flagship programme is the Martingale Postgraduate Scholarship, which supports students from low-socioeconomic backgrounds to pursue and excel in postgraduate degrees, by providing:
- A fully-funded Living Wage Scholarship to pursue a one-year Masters degree or a four-year PhD.
- All tuition fees and research expenses, including a tax-free stipend for living costs.
- Tailored support to apply for Martingale courses at our partner universities.
- Access to Martingale programmes, including leadership training and connections with top academic and industry professionals.
- Membership of a pioneering community of talented researchers.
In the three years since Martingale launched, we are now supporting over 100 Scholars to undertake postgraduate degrees across our ten partner universities and have committed over £7.7m in Scholarships. We are continuing to expand our offer, bringing on new partners each year.
We are seeking an experienced, strategic and collaborative Head of Communications and External Engagement to join our Senior Leadership Team and play a pivotal role in shaping Martingale’s external profile, strategic partnerships, and policy influence.
As Head of Communications and External Engagement, you will join our growing senior management team, overseeing several critical aspects of Martingale’s work: communications and recruitment; partnerships and fundraising; and policy and advocacy. Working closely with the CEO, you will oversee all aspect of Martingale’s external communications and engagement to ensure Martingale’s success.
You will set the strategic direction of Martingale’s external positioning, working closely with the CEO on a day-to-day basis to ensure that our communications, partnerships and policy activity is aligned and meeting Martingale’s mission. You will ensure that Martingale’s messaging is consistent, with a bold brand presence and strong collaboration with various external stakeholders including funders, universities, media, and government.
We are looking for a strong communicator with extensive leadership experience including line management, partnership management and external relations. You will bring excellent organisational skills, strong attention to detail, a proactive mindset, and a strong alignment with Martingale’s mission. We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact.
Martingale Foundation is incubated by Purposeful Ventures who provide operational and strategic support. The Head of Communications and External Engagement will be employed by Purposeful Ventures.
Key Responsibilities:
Strategic Leadership
- Develop and deliver a clear, bold strategy for communications, policy, and partnerships aligned with Martingale’s vision and growth.
- Lead the development of Martingale’s voice, ensuring consistency across all external channels and stakeholder interactions.
- Act as a senior leader within the organisation, contributing to overall strategic planning.
Communications & Brand
- Oversee all external communications, campaigns and media engagement, strengthening Martingale’s profile and influence.
- Manage content strategy, digital channels, storytelling and brand evolution.
- Ensure high-quality and accessible communications across print, digital, and in-person events.
Partnerships & Stakeholder Engagement
- Maintain and grow relationships with Martingale’s university, philanthropic, and other partners.
- Collaborate with the CEO on fundraising engagement strategies and impact storytelling.
- Oversee ambassador engagement and support Martingale’s national and regional events.
Policy & Advocacy
- Lead Martingale’s policy and advocacy work to shape the future of postgraduate access and equity.
- Along with the CEO, represent Martingale in external forums, responding to consultations and influencing key stakeholders in research and education policy.
- Collaborate with researchers and partners to generate evidence and drive systems change.
Team Leadership & Management
- Line manage team leads across communications and partnerships, with oversight of a team of four.
- Support the professional development of the team, ensuring alignment with Martingale’s values and goals.
- Foster a collaborative, agile, and inclusive culture within and across teams.
- The post holder will carry out any other duties as are within the scope, spirit, and purpose of the role as requested by the line manager.
Key Requirements:
Essential Criteria
- Right to work in the UK
Experience and skills
Essential
- Excellent communication skills, both written and verbal, with the ability to effectively communicate with diverse audiences including senior stakeholders.
- Significant senior-level experience in communications, policy, or external relations within a mission-driven organisation.
- Proven experience line managing a multi-person team, including managing people who manage others.
- Strong track record of developing and delivering high-impact external engagement strategies.
- Excellent communication skills — strategic thinking combined with hands-on content expertise.
- Experience managing and cultivating high-value partnerships or donor relationships.
- Understanding of UK education, social mobility, or research funding landscapes.
- Proven experience in account management, managing multiple external stakeholder relationships and partnerships successfully.
- Advanced IT proficiency: Spreadsheet, Word Processing, CRM or Databases, Email, Web-based applications.
Desirable
- Experience working with or within higher education or research organisations.
- Familiarity with charity fundraising or philanthropic communications.
- Experience delivering communications in a startup or scale-up environment.
- Experience in working with governance boards and/or trustees.
- Experience delivering / overseeing ambitious recruitment campaigns.
Personal Characteristics
- Excellent interpersonal skills: able to build rapport and trusting relationships, able to work co-operatively in a multidisciplinary setting.
- A commitment to Martingale’s mission to support postgraduate students from low-socioeconomic backgrounds.
- Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity – confident to create processes and ways forward where they might not yet exist.
- Creative and innovative: willing to think outside the box to maximise reach.
- Resourceful, able to act on initiative, hardworking, detail-oriented, and systematic.
Benefits:
- 27 days annual leave plus bank holidays, rising to 29 days after two years of service and to 30 days after three years of service. This entitlement is pro rata for part-time employees. This entitlement excludes bank holidays.
- Full office closure between Christmas and New Year.
- A flexible approach to working with understanding and consideration for work-life balance and personal commitments.
- As a Purposeful Ventures employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme, where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to.
- Access to Charlie Perks, offering discounts and rewards at over 30,000 brands and retailers.
Our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to become a new generation of STEM leaders.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to partner exclusively with London Museum to recruit a Senior Finance Officer on a full-time, FTC (until 31st of December 2026) basis.
London Museum is delivering the most exciting cultural project for London for a generation – an entirely new museum for London will open in 2026 in Smithfield. As a result, this is a newly formed role that will evolve over time with an initial focus on the New Museum Project.
As Senior Finance Officer you will perform a key role in supporting the financial administration of the New Museum Project, dealing primarily with processing construction works invoices and consultants’ fees. It will involve a compliance role to ensure that the professional fees, construction costs, and contracts of the project are correctly recorded.
Please note, this organisation has a hybrid working policy with a minimum of 2 days per week in the office.
As Senior Finance Officer, you will:
- Work with the New Museum Project Team to ensure compliance of records and timely processing of invoices and purchase orders in accordance with strict deadlines and schemes of delegation.
- Build a strong relationship with key internal and external stakeholders to ensure swift resolution of discrepancies and issues around financial approvals.
- Deliver the accounts payable function (initially for the New Museum Project) including invoice processing, BACS payments, reconciliations and general operations management.
- Ensure invoices are within current purchase order values and align with agreed payment and resource schedules.
- Be a key point of contact for the external auditor, inputting to the audit planning process and the end-to-end production of statutory accounts, preparing working papers, tax relief claims and other related matters for year end.
- Provide cover for and deputising for the Finance Manager when required.
The successful applicant will:
- Have demonstrable experience in finance within the charity / not-for-profit sector, in a similar role
- Be a part qualified accountant or have strong qualification by experience
- Have previous experience of working effectively in a multi-disciplinary team
- Have an understanding of contract management and experience in assisting with compliance and assurance tasks
- Have a high level of IT literacy with extensive experience of working with excel at an intermediate/advanced level and with computerised finance systems
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP! To apply please contact Simon Bascombe at Harris Hill with the following:
- A full curriculum vitae (CV)
- A supporting letter detailing how you meet the essential criteria for the role as detailed in the Person Specification, which is included in the Job Description document.
Please note, only successful applicants will be contacted with further information.
Deadline for applications is Sunday 23 November 2025, interviews and selection will be arranged for week commencing 24 November 2025.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Digital & IT Project Manager
Salary: £50,232p.a.-£52,232p.a. (dependent on location)
We also offer 27 days of annual leave plus bank holidays and a birthday day off, 8% employer pension contributions, a core hour’s system of working and enhanced family friendly policies
Contract: Permanent
Hours: Full time, 37.5 hours per week
Location: Wigan or London (with hybrid working available) or remote based
Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.
As we’re moving forward we recognise that a diverse workforce yields the best results. We embrace all the different identities in the UK and we want our workforce to reflect that.
Environmental change is affecting us all and we want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff, and welcomes applicants from all backgrounds.
We are looking for a dynamic and skilled Digital & IT Project Manager to support us on the next steps of our technological journey. Working as part of the IT Department and reporting to the Digital & IT Director, you will play a key role in the delivery of several digital and infrastructure projects. To succeed in this role, it is critical that you have an appetite for continuous improvement, personal development and enjoy delivering projects through the full lifecycle.
All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.
If you are interested in the job role of Digital & IT Project Manager and want to help us make a difference, please review a copy of the full job description and ensure that you meet the essential criteria found in the person specification before applying.
After reading the application information, if you would love to work at Keep Britian Tidy as a Digital & IT Project Manager, please continue to apply.
As part of the application process you will need to answer 3 questions, submit your CV and complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.
Please submit your application before the closing date.
The deadline for applications is 0900, Wednesday 26 November 2025.
Interviews will be held via Microsoft Teams w/c 15 December 2025.
If you require an in person interview, please let us know.
Please note we will only be able to contact successful candidates. Thank you for your interest in our work.
We have signed the pledge to always #ShowTheSalary for the roles that we advertise.
We are proud winners of the Working Families’ Best Small Employer Award 2021
The client requests no contact from agencies or media sales.
This exciting new role at the Green Party has been created to underpin the Party's work on equity, equality, diversity and inclusion. The EEDI & Culture Manager will act as an internal advisor and will aid the leadership in defining the Party's responsibilities in this area.
We are looking for someone with a high level of knowledge and experience relating to EEDI and culture. You will be familiar with relevant legislation and best practice. You will also have experience in leading development and change in organisations.
The EEDI & Culture Manager will be working with people across the organisation at all levels. This includes the leaders of the Party and governance bodies, employees and activists. They will have the opportunity to shape and influence the Green Party's approach to increasing diversity and help cultivate an inclusive, equal and equitable culture across the organisation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this pivotal role, you’ll be the central source of safeguarding expertise - advising senior leaders, shaping strategy, and ensuring best practice is embedded throughout our services. You’ll lead on strategy, practice, training, data analysis, and multi-agency collaboration, all while promoting a culture of empowerment, co-production, and service user voice.
What we’re looking for:
• Extensive safeguarding experience with children and/or vulnerable adults
• A relevant health/social care qualification (e.g. Social Work Degree)
• Strategic thinker with strong leadership, communication, and analytical skills
• Commitment to social justice and the Christian values of the YMCA
Why join us?
You’ll be part of a forward-thinking team making a real difference in the lives of vulnerable individuals. We offer flexible working, professional development, and this role provides the opportunity to shape safeguarding practice at every level.
Location: Minimum 3 days in our central hub, (currently Hatfield moving to Watford in April’26), with the ability to work flexibly across Herts, Beds, Bucks & beyond. There may be some occasional evening meetings as part of the role.
We look forward to receiving your application and learning more about how your skills, experience, and passion align with this role. Joining our team means contributing to meaningful work that makes a real difference — and we can’t wait to hear from you!
Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made
Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying
Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Faith & Church Engagement Manager
Hours: 35 hours per week
Reporting to: Director of Membership
Period:Permanent
Salary:£37- £42k (depending on experience)
Location: SW1P 3RB United Kingdom
Work Type: Hybrid (2 office days)
Overview
Established in 1876. Mothers’ Union has 4 million members in 83 countries, and our members have been empowering communities to combat poverty, speak up for social justice, and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting.
The ways in which we operate to fulfil that need today are quite different to that of the world of the 19th century, but our vision is still of a world where God’s love is shown through loving, respectful and flourishing relationships.
Mothers’ Union is unique. We do not work alongside communities; our volunteers and members work inside and with communities. Based in countless Anglican parishes, our work is run by local people for local people. Breaking the cycle of dependency, we give people the courage to transform their own lives and communities by facilitating change. Our members show their faith through action, and together aim to stop violence, poverty, and injustice.
From small community initiatives to national programmes our aim is to strengthen family life by nurturing relationships that are loving, faithful and respectful. Each member subscribes to the same values; the moral and ethical codes that are central to the ways in which we operate:
- We are firmly rooted in a voluntary ethos centred on mutual respect and collaboration.
- Our governance, leadership, and programmes are driven by and undertaken by members within their own communities worldwide; and
- We work with and welcome to the movement, people of all faiths and none.
Our members may be part of a branch or a wider parish, which sit within a Diocese, which reports to a Province. These Provinces and Dioceses follow the Anglican Church structure. Or they may be groups that sit outside. We also welcome friends and supporters and a host of active volunteers who support the work we do.
Purpose of the Role
Faith underpins all our work and, in this key role the post holder will support the Christian journey by providing resources for personal prayer, spiritual guidance, corporate worship, religious education, and contribute to and participate in member and central charity led events and worship.
This role will explore and research issues about the Christian faith that are relevant to Mothers’ Union, keep the rest of the Charity up to date on issues in the Anglican communion and wider church – and input into the design of MU strategic aims, and work collaboratively with organisations externally on developing resources and implementing faith-based initiatives.
This role will also be responsible for managing Mothers’ Union’s Church-based membership and our Faith and Diocesan Chaplains member-based forums.
However, the focus for this role will be the proactive outreach, development, and maintenance of faith related relationships primarily in Britain and Ireland. This includes creating and managing high-level networks of Christian influencers, Bishops and the wider clergy, and key faith-based organisations to improve the profile, understanding and integration of Mothers' Union within the Anglican communion and ecumenically and to grow our reach, membership numbers, and influence.
A key remit of the Faith & Church Engagement Manager post will be to participate and contribute to our faith-based discussions and resources within Mothers’ Union. For this reason, the post holder must be a practicing Christian. (Occupational requirement Equality Act 2010).
MAIN RESPONSIBILITIES
Faith management and resources
1. To lead on the development of faith resources within Mothers’ Union (MU) and lead the strategic planning of all faith initiatives, theological rationales for Mothers’ Union specific initiatives and the overall mission.
2. To ensure that MU employees understand as part of the induction process and throughout their employment, how faith guides the work and relationships of MU.
3. Working with the Director of Membership, contribute to the strategic plan for all faith initiatives and clergy and church relations within Mothers’ Union.
4. To lead MU’s faith-based forums, to work where needed with the Worldwide Board and our Central Chaplain.
5. To facilitate theological underpinning to inform our work by exploring, researching, and gathering relevant data from various sources to keep abreast of new developments and initiatives.
6. To generate faith and church-based content for our website, magazine and newsletters and deliver MU’s prayer diary and oversea Midday Prayers.
7. To work with Mothers’ Union Enterprises on resources and products that have a faith dimension or spiritual content.
8. To work with our Worldwide President or designated member of the Worldwide Board to deliver faith and worship materials for Board and Worldwide Council meetings.
9. To receive, monitor and review MU’s worldwide resources to encourage and develop the contribution these make to the distinctive faith work of Mothers’ Union.
10. To maintain and develop all Faith Resources, identifying and developing new and uniquely MU resources to be added and archiving when required dated resources.
Membership Support – Britain and Ireland
1. To produce creative and accessible prayer and worship resources for use within our membership and more widely.
2. To identify the needs of members at every level for up-to-date information and resources on theology, faith, spirituality, worship/liturgy, Christian ethics and pastoral issues for group or individual use, and to commission a range of resources to meet those needs.
3. To build and manage external partnerships, within the Church and with other faith centred organisations, developing and promoting our work with these organisations.
4. Working closely with the Director of Membership and wider Membership team, to plan and lead faith aspects at conferences and meetings as requested.
5. To help design and implement projects and campaigns that provide an active engagement for our members, raise the public profile of Mothers’ Union, contribute to membership growth strategies and further the mission to promote the Christian faith and the wellbeing of families.
6. Work with the wider membership team on the design, implementation, and delivery of new membership growth models and manage existing membership models including Church-based Membership.
General
- To produce and provide reports and resources as required for the Chief Executive and Board.
- To promote the Christian faith and prioritise the wellbeing of families with members, the clergy, external partners, wider faith organisations, and the Anglican church.
- To further the promotion and integration of Mothers’ Union work with the clergy and within the Anglican Church and facilitate policy and advocacy support for MU campaigns.
- To undertake any other duties as requested by the Director of Membership.
KEY COMPETENCIES
Experience/skills
1. Experience of writing accessible worship material and of being open to different worship styles.
2. Ability to produce theologically credible, accessible, valued, and impactful resources and documents.
3. Experience of engaging, developing and nurturing faith relationships at all levels, from members to boards, to very senior clergy.
4. Good word-processing skills- proficient at using MS Office in particular Word, Outlook, meeting platforms including Zoom and Teams and proactive social media management.
5. Research skills: Ability to collate, analyse, synthesise research data, ability to gather, manage and use a large quantity of information, research and reports effectively,
Qualifications
1. Educated to degree level or equivalent.
Personal Attributes
1. An active commitment to the Christian faith.
2. The role sits within a Membership function. Ability to work well in a team and self–direct where required, effectively prioritise workload and meet deadlines and timescales.
3. Good verbal communication skills – ability to engage effectively and confidently with a wide range of stakeholders.
4. Excellent writing skills – ability to produce and tailor content to various audiences clearly and concisely; to identify and summarise key messages.
5. Ability to communicate research findings coherently and present a balanced argument.
6. Flexible, with the ability to use own initiative to focus on the delivery of agreed priorities.
7. Ability to work with volunteers, external partners and the clergy and an empathy with voluntary sector organisations.
8. Team player – ability to work with others, communicate well and to contribute positively within a team.
9. The ability to conduct work to a high professional standard and in accordance with Mothers’ Union core values.
Knowledge and Approach
1. A comprehensive understanding and sensitivity towards the Christian Faith and its application to social ethics.
2. A broad understanding of issues affecting faith and family life today and a willingness to explore the field of relationships further.
3. The ability to take a creative and lateral approach to thinking about social problems.
Desirable Characteristics
1. Experience of using Publisher software.
2. Qualification in Theology or Religious Studies.
3. An interest in international faith and theological issues
4. Ability to interpret statistics accurately.
5. An understanding of secondary research methods.
Work Location
This role will be based at our Head Office in Central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (Pro rata for part timers) at our Head Office, Mary Sumner House in Central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays.
Work Ethos
Integrity lies at the heart of Mothers’ Union and in our voice and actions, we aim to be:
· Respected.
· Effective.
· Accessible.
· Clear.
· And innovative approach.
Staff are expected to reflect these core values in their own personal characteristics. Post holders are expected to be able to demonstrate:
1. A level of competence appropriate to the demands of this post.
2. The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union’s Aims, Objectives, and Values.
3. A clarity of communication.
4. A collaborative and constructive style of operating, respecting colleagues and volunteers and their contribution.
5. An understanding of or commitment to the Christian faith.
How to Apply
If you are interested in this position, please apply by sending your CV and a Cover Letter via e-mail.
The Cover Letter should clearly outline how your skills match the main responsibilities of the role.
Application Deadline
The closing date for applications is midnight on 17th November 2025. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not contact you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position. We aim to get in touch with the shortlisted candidates after the application deadline.
Equal Opportunity
Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Values and Behaviours of Mothers’ Union staff
MU Staff Team Values
· Respectful.
· Supportive.
· Open.
· Adaptable.
· Solutions Oriented.
Below are examples of behaviours which show the values in practice.
Value 1: Respectful
· Being a role model, treating people with respect, both in speech and action.
· Reacting to situations and requests in a professional, calm and timely manner.
· Being sincere in understanding another person’s perspective.
· Being considerate of others’ time and concerns.
Value 2: Supportive
· Working as a team to meet collective goals and embrace shared perspectives.
· Building effective working relationships across the whole organisation.
· Celebrating successes and create a positive team spirit.
· Sharing personal knowledge, skills and experience with others to help them develop.
Value 3: Open
· Being open to constructive feedback.
· Celebrating differences and recognising everyone’s contribution.
· Engaging with stakeholders and seeking their views and feedback to improve.
· Being self-aware, reflecting on the work we do, how we do it and how it affects others.
Value 4: Adaptable
· If within capabilities, adapting to changes even if outside usual duties.
· Treating every experience as an opportunity to learn and develop.
· If possible, being flexible and responsive to the changing priorities of the organisation.
· Agreeing appropriate deadlines for work and meet them.
Value 5: Solutions Oriented
· Employing creativity by thinking outside the box to overcome challenges.
· Sharing views and driving continuous improvement.
· Encouraging colleagues to share alternative perspectives and ideas.
· Seeking solutions to solve problems.
Equal Opportunity
Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Right to Work
Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed.
DBS Checks
This vacancy is subject to a DBS check if you are successfully selected.
Safeguarding Policy
Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union in Britain & Ireland, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.
Diversity & Inclusion
Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role. As such we particularly welcome applications from people with various backgrounds. We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Communications Officer
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Senior Communications Officer
Location: London
Salary: £42,840 - £50,870
Contract Type: Permanent, Full-time
Closing Date: 9th November 2025
We’re looking for a strategic communications professional who thrives on creative storytelling and getting things done to join our small but mighty communications team.
You’ll have a sharp news sense, a knack for crafting compelling content, and the organisational skills to keep a busy team running smoothly. You’ll be as comfortable crafting stories for media as you are scheduling posts or coordinating campaign timelines - someone who spots opportunities, connects the dots, and gets things done.
You’ll help the Clean Air Fund reach and engage our key audiences: governments, funders, businesses, researchers, civil society organisations and campaigners.
As Senior Communications Officer, you’ll play a key role in shaping and delivering the Clean Air Fund’s strategic communications by:
- Driving impactful storytelling and thought leadership across global and regional media, working closely with our media agency.
- Leading our social media strategy and management, growing the organisation’s and CEO’s digital presence, with a particular focus on LinkedIn.
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Supporting the smooth running of the communications function, strengthening collaboration across the organisation and the wider clean air movement.
Our Culture
At Clean Air Fund, we’re guided by purpose and grounded in evidence. Our culture combines clear structures and rigorous frameworks with space for fresh thinking and collaboration across diverse perspectives. We value curiosity, openness and a shared commitment to making a measurable difference.
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, returning parents, carers or any other aspect which makes them unique. We particularly welcome applicants from under-represented groups to apply and would encourage you to let us know if there are steps we can take to ensure that the recruitment process enables you to present yourself in a way that makes you comfortable. We are committed to ensuring the safety and protection of our employees from all forms of harm.
For more information on this role, including the full person specification, please see the job description.
We work with governments, funders, businesses and campaigners to deliver clean air for all as fast as possible.



Our Development Team
The Donmar has an exceptional ability to raise private funds, and the vital importance of fundraising is recognised across the organisation and embedded in the overall strategy. Each year we raise around half our income through fundraising from a varied number of sources, with corporate income representing around a third of the fundraised income. The Development team is led by the Director of Strategic Development and Fundraising, and comprises 11 people.
Purpose of the role
The Development Events Manager will be responsible for the planning, administration and delivery of all development events at the Donmar Warehouse, working alongside the Head of Trusts and Events and with support from the Events Administrator.
Who We Are Looking For
The successful candidate will have demonstrable experience of leading, managing and delivering events and strong project management skills. They will have excellent organisational and communication skills and the ability to proactively work on their own initiative as well as in a team, with very strong attention to detail. They will be used to working in a fast-paced environment and to leading multiple events simultaneously.
TERMS
Permanent, Full Time
Salary: £33,000 per annum
Working Hours: Due to the nature of the role you will be required to work some weekday evenings on a regular basis and very occasionally on the weekend. A TOIL system is in operation.
Applications Close at 10am on Monday 24 November
Round One Interviews: Week Commencing 1 December
Round Two Interviews: Week Commencing 8 December
We particularly encourage applications from those who are currently under-represented both at the Donmar and more widely in the industry, and specifically from D/deaf or disabled, or neurodivergent applicants and applicants who experience barriers and inequity due to ethnicity, gender reassignment and/or socio-economic background.
The client requests no contact from agencies or media sales.
Location: Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)
Job Summary
Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. Our vision is of a world in which working horses, donkeys and mules are free from suffering and have a life worth living.
As our Senior Multimedia Producer, you will join a well-integrated and high-functioning team supporting Brooke to provide all around communications to promote our global efforts in animal welfare. You will plan, produce and oversee the production of stories to engage and increase support for our overall objectives, capturing and producing high-quality video content and photography, and delivering high-quality polished content to aid fundraising activity.
You will be highly organised with an ability to communicate effectively to bring together stories with a high level of creativity and flair. You will build capacity and enhance teamwork by building strong working relationships internationally.
With proven skills in video production, photography, and brand development, you will be able to manage freelance contributors effectively, including international partners. Proficiency in Adobe Photoshop, Lightroom, and Premiere Pro (or similar software) is essential. You’ll apply best practice and stay up to date with emerging technologies to continuously enhance content quality and impact.
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Closing date: 21 November 2025.
We may close this advert early should we receive a large number of applications.
Interview dates:
First round w/c 1st December 2025
Second round w/c 8th December 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Women & Families VAWG Specialist Service
The Claudia Jones Organisation (CJ0) is seeking a Service Manager for our Women and Families, VAWG Specialist Service to ensure the best outcomes for the women and families we support.
CJO’s Women and Families VAWG Service aims to provide a cohesive family and specialist support for vulnerable women and families of Caribbean/African heritage experiencing violence and present with complex layering of issues. We assist women and families through 1-1 advocacy, counselling, and therapeutic group support to increase wellbeing, reduce risk and increase safety. The service provides social and learning opportunities for women and families alongside meeting their immediate needs.
Job:Women & Families VAWG Specialist Service Manager
Location:London Salary:£40,000 per year, pro rata Part Time/3 days weekly Contract: 5 years
The Role
To manage and develop the delivery of the CJO VAWG service for African heritage women and families escaping violence and its impact through advocacy and therapeutic services. You will be responsible for managing your team of domestic violence workers whilst working synergistically with our clinical lead and social work support to achieve the best outcomes for the women and families who access our service.
As a member of the senior management team, you will have a strategic focus and lead on safeguarding to protect women and their children. You will have both an internal and external focus of influence with local and national stakeholders including statutory services and funders to ensure a co-ordinated community response and service for African heritage women and families.
About You
As a strong communicator, you will bring your understanding and know how to support and navigate the criminal justice systems in relation to VAWG. Able to work independently and prioritise a busy workload. An effective communicator who is innovative with experience of managing, growing, and developing your team. Excellent team player willing to get involved and support service users and staff, no matter the task or activity.
Key Objectives Within the Overall Purpose of the Post:
The management of CJOs VAWG women and family’s specialist service ensuring it meets the needs of African Heritage women and families, is contract compliant with the service specification and the charity’s policies and procedures.
- To lead and effectively manage the finance in line with the grant and annual budget.
- Lead on and participate in national, local discussions, consultation, research, monitoring and evaluation, needs assessment, collaboration, networks, to sustain and grow the women and family specialist service and any other activity relevant to deliver the service.
- Represent the service and organisation at both internal and external meetings and within multi-agency partnerships.
- Lead on and facilitate monitoring and evaluation activities, which supports the voices of service user and their data, to inform legislation, policy, and practice, identifying synergies across the organisation’s work as well as opportunities to produce and share learning.
- Facilitate a range of training for; professionals, service users, staff, volunteers, external audience to improve practice and service delivery.
- Communications - directly produce, facilitate publicity and marketing material for the service, appropriately using social media e-leaflets, paper booklets etc to increase knowledge, awareness, skills, and the impact of VAWG on the lives of women and families.
- Ensure written language is to good quality standard including emails and all other record keeping and documentation required of CJOs work.
- Ensure that the service is delivered within safeguarding practice and safe standards as per our quality mark.
Monitoring & Evaluation
- Contribute towards and/or write comprehensive reports that may include data, narratives, and case studies as required by funders, commissioners, CJO and others.
- Oversee the management of the Oasis database undertaking quarterly audits and monthly monitoring of data collection for performance management of the service.
- Dip sample and audit case files as held on Oasis, ensuring staff are recording information and delivering services in line with Imkaan and other quality standards.
- Oversee the consistent use of the ‘Safe Lives’ risk assessment tool, alongside other developed risk mitigation templates.
- Ensure staff appropriately represent women and advocate on their behalf when dealing with outside agencies such as the Housing department, Police, DSS, Solicitors, Social Services, Health Professionals, and all other relevant agencies.
- Document monitoring ensure that it is provided in the agreed and acceptable formats for the VAWG women and Families Specialist Service using standard templates.
Management of Service Finance
- Work closely with the finance team to oversee the income and expenditure of the service in line with all policies and procedures of the organisation, contract, policies and procedures relevant to CJOs funded work.
- Ensure that small grants woman receive are appropriate working closely with finance, social work students and support worker(s) or volunteer.
- Take full ownership of strategic fundraising for the service, identifying funding sources and making direct applications, alongside the Director and fundraising team.
Wellbeing
- Ensure the service is delivered within CJOs Community based approach to Wellbeing and that a therapeutic approach is embedded in your practice.
- Attend regular clinical supervision
- Ensure that your staff team attend regular clinical supervision.
- Lead and manage the Thinking Space facilitator and bi-weekly debriefs alongside working synergistically with CJOs Clinical Lead.
Operational
- Along with your team, to always work in the best interest of CJO and to avoid any action that may bring CJO and or its activities into disrepute.
- To undertake any other duty commensurate with the position of Service Lead and as required by your line manager.
- To engage in one’s own performance management through training and development as required.
- As a member of the senior management team work to promote CJO’s purpose, values, and our influence through evidence-based solutions to improving the lives of vulnerable women and their family experiencing VAWG/trauma and to act-up/step in the absence of members of the senior management team or staff.
- Regularly supervise, appraise, and support the development of staff and volunteers addressing challenges and implement necessary support measures to improve performance with staff, external contractors, and agencies.
- Participate in regular supervision, induction, training, and team meetings.
- Develop appropriate partnerships, collaborations, and communications to enable our family support and gender-based violence services to be seen as a leader in its field.
- To be the lead registered officer for CJSM and Safeguarding Lead
- On occasions to work on a Saturday where time in lieu will be given.
Please ensure your CV and Cover letter address the Job Specification.
The client requests no contact from agencies or media sales.
Starting Salary: £54,269 - £59,422 (including LW)
Contract: Permanent
Location: Romero House, London - Hybrid working with a minimum of 40% of your time in the London head Office
Job Profile
CAFOD has an ambition to be digital first in our marketing and communications, to stay ahead of emerging trends and make the most of what digital technology can offer to strengthen our relationships with our supporters and in our ways of working across the organisation. Digital technology has already transformed our communications and will continue to do so. This senior communications and marketing role will be responsible for steering the ongoing digital transformation of CAFODs work, primarily in the supporter programme and also across the wider organisation.
This role encompasses overall responsibility for the brand, digital marketing, messaging, proactive and reactive media relations, with a core focus on digital transformation across all platforms. This post will play a key role in guiding our digital shop fronts and marketing efforts, evolving supporter journeys, steering our email programme and leading on the digital infrastructure to enable delivery of our supporter programme. It will ensure that digital engagement and conversion is embedded and an integral part of our communications planning.
This role will drive innovation and data-informed insight across the full spectrum of communications and wider organisation functions. It will embed a digital-first approach across teams and guide and accompany the wider organisation on harnessing opportunities of new technologies, making digital engagement integral to communications planning.
This role will drive brand awareness, brand advocacy and action across our programmes to ensure CAFOD is top of mind amongst the Catholic Community of England and Wales, helping to grow support from our constituency. You will bring proven senior-level experience in digital communications and marketing, ideally within the charity sector. With a strong understanding of communications at a senior level with expert knowledge of digital channels, audience engagement, and online conversion, you also have a strategic grasp of how digital integrates into broader communications and supporter strategies. Your leadership style is collaborative and visionary, and you have the gravitas and expertise to set the digital marketing direction for a large organisation, while bringing all teams along with your vision.
Key Responsibilities
- Lead the strategic development, direction setting and delivery of an ambitious, insight-led digital-first communications strategy that enhances supporter journeys, increases engagement and drives measurable growth in support of our supporter programme, especially our parishioner-first fundraising strategy.
- Act as CAFODs senior expert on communications, advising the Executive team, across departments and influencing strategic decision-making, including on digital direction and development, at the highest level.
- Lead complex cross-organisational projects that improve our digital supporter experience, from acquisition to long-term engagement and conversion, ensuring timeliness and consistency with supporter programme priorities, especially the parishioner-first fundraising strategy and approach.
- Provide leadership and overall oversight of external communications and messaging, including brand consistency and press/media engagement, ensuring consistency between our fundraising efforts, our campaigning work and profiling our international work to supporters and key stakeholders.
- Lead and oversee the digital teams - email marketing programme, social media engagement, digital developments, campaigns and the website, to ensure user experience is optimised and platforms support our supporter programme and broader organisational strategic objectives and ambitions.
- Lead the media team to explore and encourage new approaches including how we further maximise the digital media landscape.
- Line manage senior specialists across digital marketing, website, and media and PR, ensuring high performance and professional growth.
- Work closely with IT, data and external agencies to ensure agile, secure and effective digital delivery across platforms.
- Represent the organisation externally where appropriate, with a focus on digital thought leadership.
- Develop and manage the communications budget effectively, aligning resources to priority areas and demonstrating clear impact. Agree and ensure accountability for objectives and KPIs as part of the wider supporter strategy, fostering a culture of ongoing learning, adaptation and improvement.
Safeguarding
All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Person Specification
- Extensive experience in a senior digital communications and marketing leadership role, with demonstrable success in developing and delivering integrated and audience-led multi-channel communications and marketing strategies.
- Strong experience of overseeing development of supporter journeys and objectives, website development, CRM integration and email engagement and conversion.
- Passionate about digital innovation and technologies, with deep knowledge of platforms, formats, and trends.
- Committed to insight-led and data-driven approaches with skills to use digital tools, platforms and analytics to shape decisions and measure impact.
- Excellent leadership, inter-personal and team management skills, with the ability to develop and motivate multi-disciplinary teams.
- Strong cross-functional project management ability, with experience leading organisational change in digital capability.
- Understanding of broader communications and marketing disciplines, with the ability to ensure alignment and brand consistency and also oversee media and PR work, including reputational risk and crisis communications.
- Understanding of the Catholic church in England and Wales and knowledge of Catholic Social Teaching.
- A track record of strong written and spoken communication skills.
- Highly organised, able to manage a busy workload and consistently meet deadlines.
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Senior Fundraising Manager (New Business)
Salary£51,100 per annum
LocationLondon/Hybrid
Weekly Hours35
The Vacancy
Job Title: Senior Fundraising Manager (New Business)
Location: London/Hybrid
Salary: £51,100 per annum
Weekly Hours: 35
Reference: YMC1149337
We have an outstanding opportunity to drive new revenue streams to help young people.
YMCA England & Wales is seeking a Senior Fundraising Manager to lead the development of new high-value corporate partnerships. This role offers a unique career opportunity to shape and deliver the next phase of our national corporate fundraising ambition, building on a strong foundation of award-winning work.
Our Corporate Partnerships team has recently been recognised at the Corporate Engagement Awards:
Gold – Best Educational Programme with Cadent Gas, for the Safe and Well Communities Project, supporting vulnerable people with energy efficiency, safety, and healthy living.
Silver – Best Alignment of Brand Values through Sponsorship with Vestey Holdings, for the Youth Ambassador Programme, giving young people a voice in policy and change.
As Senior Fundraising Manager, you will play a leading role in securing new partnerships of similar scale and impact. You will bring a strong track record in new business development—identifying, cultivating, and closing significant corporate relationships. You will design compelling partnership propositions, manage high-level external engagement, and ensure alignment with YMCA’s mission and strategic priorities.
This is a senior position with scope to influence both the direction of YMCA’s corporate fundraising strategy and the culture of the wider team. Managing a Senior Fundraising Officer, you will provide leadership and guidance, while also contributing to a collaborative and ambitious environment across the fundraising team.
The successful candidate will be an experienced fundraiser with demonstrable results in winning new corporate partnerships. You are probably the top performer at your current charity, can evidence multiple six figure successes and are eager to take the next step in your career by moving to a more strategic, senior role. You will be motivated by the chance to shape a growing programme, work with high-profile brands, and create opportunities that deliver lasting change for young people and communities across England and Wales.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
The client requests no contact from agencies or media sales.
We're looking for an organised, confident and resilient Senior Contact Centre Officer to join our Costumer Service Team located at our Head Office in Islington.
£28,500.00 - £29,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly.
* Support the Customer Contact Centre Service Lead in creating a "first time resolution" team culture when handling enquiries, requests and complaints; linking customers with relevant departments, duty staff and undertaking the necessary administration and monitoring.
* First time resolution of informal complaints and transfer formal complaints relating to reactive repairs in accordance with Look Ahead's policy and procedure to the Senior Complaints and Feedback Officer
* To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process.
* Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
* Ensure repairs and voids process are updated on CX housing management system at each stage accurately and efficiently.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Approachable and open behaviour. Works as part of a group or team.
* A strong approach and commitment to providing an excellent customer service.
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
* Demonstrates significant confidence and high levels of self-esteem.
* Is respectful, articulate, and sensitive in style of communication, remaining tactful and diplomatic when dealing with difficult situations, able to maintain confidentiality.
What you'll bring:
Essential:
* Supervisory experience including inducting and training other team members.
* Ability to manage and support others with complex cases and enquiries.
* Natural problem solver and self-motivated.
* Understanding of resource management including forward planning, business continuity and rota management
Desirable:
* Knowledge of the housing / repairs and maintenance sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds
Pleasee full job decription on our Website


