Senior communication officer jobs in charing cross, greater london

Salary: £36,000 – £43,000 (£2,000 London weighting if applicable)
Contract: Permanent, Full-time (37.5 hours/week)
Location: London (NW1) or Huddersfield (HD1) – Hybrid (minimum 1 day/week in office)
Closing date: Thursday 25 September
Benefits: 27 days annual leave 5 additional days at Christmas and Easter, Employee Assistance Programme (mental health, GP access, physio, legal/financial support), Training and development budget

We have an exciting opportunity for a Corporate Partnerships & Philanthropy Manager to join Guts UK – the only UK charity funding research into the entire digestive system. With a bold new five-year strategy and growing ambitions, this is a fantastic time to join their small, passionate team.

In this newly created role, you’ll lead the development and delivery of their corporate and major donor fundraising programme. You’ll identify and secure high-value partnerships, including pharmaceutical companies and HNWIs, and create compelling proposals to engage new supporters. Working closely with the Senior Fundraising Manager and CEO, you’ll help shape and elevate their fundraising strategy.

To be successful as the Corporate Partnerships & Philanthropy Manager you will need:

• Strong experience in corporate or major donor fundraising
• Proven track record of securing five-figure strategic partnerships
• Excellent communication and relationship-building skills
• A strategic, creative mindset and collaborative approach

If you would like to have an informal discussion, please get in touch and ask for Heather, quoting the reference 2708HB

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.
 

Financial Controller

We are seeking a qualified or part-qualified accountant for an exciting Financial Controller position with a growing international charity working at the intersection of cultural heritage and community development.

Position: Financial Controller
Location: Remote (UK-based) – may require occasional international travel
Contract: Permanent
Hours: Full-time
Salary: £50,000 - £60,000 per annum, depending on experience
 

Closing Date: 21st September 2025 at 11.59pm

About the Role

Reporting to the Group Finance Director, this is a varied and hands-on role leading on the consolidation of accounts and supporting the organisation’s finance operations across multiple countries. You will play a key role in ensuring financial transparency, compliance, and robust reporting, working closely with both the central finance team and in-country colleagues.

As part of a close-knit and collaborative team, the Financial Controller will need a flexible, practical approach and a willingness to partner with stakeholders across different cultures and geographies.

Key responsibilities include:

• Financial Planning and Budgeting
• Book-keeping and Accounting
• Preparation of Monthly Consolidated Accounts
• Annual Statutory Audit and Compliance
• Grants and Funding Management
• Payroll & Employee Benefits
• Bank and Cash Management
• Group Accounting Oversight

About You

The successful candidate will be a resourceful, detail-oriented problem solver with excellent communication and collaboration skills. You will have strong technical accounting knowledge, experience working with international NGOs, and the ability to manage complex, multi-currency, multi-entity finances.

Key skills and experience required:

• Recognised accounting qualification (ACCA/CIMA) or part-qualified in final stages of completion
• Strong financial analysis and reporting skills, with the ability to produce and present concise financial reports
• Experience of managing and developing teams in dispersed or matrix settings
• Proven experience in the International NGO sector
• Experience producing consolidated statutory accounts under Charity UK SORP and managing multi-site international audits
• Experience with multi-currency and grant accounting
• Excellent understanding of financial processes, procedures, and related systems
• Experience of leading a month-end process, including preparation of management accounts
• Experience using cloud-based accounting systems (QuickBooks and/or Xero preferred)
• Understanding of commercial accounting and Gift Aid

Desirable:

• Experience mentoring colleagues remotely
• Experience working in a fully remote role
• Experience in a similar field (e.g. artisan communities or cultural heritage)

How to Apply
To apply, please send a CV and a statement (no longer than 2 pages) outlining why you are the right person for this role.

About the Organisation

The employer is a British charity founded in 2006 that believes artisanal heritage matters and has the power to transform lives. The charity supports artisans to thrive, revitalise endangered traditions, and connect people across the world through heritage.

The organisation is fast-growing, with offices in Afghanistan, Myanmar, Saudi Arabia, and the Levant, and employs over 400 staff worldwide. With both charitable and trading operations, they deliver an ambitious, wide-ranging programme of work in complex and sometimes conflict-affected regions.

You may have experience in areas such as: Group Financial Controller, Financial Controller/Senior Manager, Management Accountant, ACCA, ACA, CIMA, Accountant, Chartered Accountant, Divisional Financial Controller, Assistant Group Financial Controller, International NGO Finance Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Having adopted a new and ambitious strategy, and embarked on a period of transformational change, Two Saints are now looking to ensure they are in the strongest position to deliver their vision in what are difficult times. This vision is ‘to be a safety net for people in tough times and the springboard to a brighter future.’ The organisation delivers a full range of services to clients across Hampshire, Dorset, Berkshire and the Isle of Wight, and the role of the Two Saints Board is to guide, direct and challenge the plans and strategic decisions relating to these services.

So we’re looking for people who can help Two Saints deliver their vision, with  a background and experience in either:

• Asset management, perhaps with experience of the net-zero agenda
• Supported housing services or social care

We’re interested in hearing from talented people who may be looking for their first governance role, and you may have had lived experience.

If you’re interested in what Two Saints do and feel you can make a contribution, we’d like to hear from you so take a look at the candidate pack here https://bit.ly/45U1yDX.

Harris Hill is delighted to be working with a fantastic organisation to recruit their next Head of Supporter Engagement. This is a pivotal leadership role within a growing fundraising team, overseeing a public fundraising programme currently generating around £1m, with an ambitious target to grow to £1.8m in the coming years.

About the role

• Lead and inspire a team of seven, including three direct reports (Community Fundraising Manager, Individual Giving Manager and Database Manager).
• Drive strategy and innovation across individual giving, community fundraising, lottery, challenge events and legacies.
• Champion supporter experience, ensuring donors and fundraisers feel engaged, valued and motivated.
• Use insight, data and creativity to develop engaging campaigns and products, diversifying and growing income streams.
• Contribute as part of the senior fundraising leadership team, helping to shape the wider fundraising and communications strategy.

About you

We’re looking for someone who can bring:

• Significant experience across individual giving, supporter engagement and/or community fundraising.
• Proven success in growing income and leading high-performing teams.
• A strong understanding of supporter journeys, donor acquisition and retention.
• Excellent leadership and line management skills, with the ability to inspire, coach and develop staff.
• Strategic thinking, creativity and the ability to turn ideas into successful campaigns.

Key details

• Salary: £49,976 – £55,000
• Contract: Permanent, full-time (37.5 hours – flexible working considered)
• Location: North London office, with hybrid working (up to 2 days remote)
• Reports to: Director of Fundraising & Communications
• Team size: Seven (three direct reports)

This is an exciting opportunity to take ownership of a diverse public fundraising programme and lead a talented, ambitious team as income continues to grow.

To apply, please submit your CV and a short covering statement outlining your interest in the role and your relevant experience.

For a full job description and details on how to apply, please contact Hannah at Harris Hill on [email protected]

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

This role exists to maintain and develop the quality of data held on our fundraising database, Raiser’s Edge. You will play an active role in data accuracy, data imports, user training and simple data selections, ensuring that we make the best use of our data. This role is integral for the success of Battersea Dogs and Cats Home fundraising strategy.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 21st September 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): W/c 6th October 2025 (online)

For full details on the role, please download the recruitment pack.

Location: UK based – Hybrid to any UK office with national travel 

Ref PDR-251

Closing date: 9.00 am on 29 September 2025

St Giles Trust is seeking a strategic and detail-oriented People Data and Reward Manager to lead our data, reward, and payroll functions. This is a key role in shaping how we use people data to drive inclusive, high-performing workplaces.

About the Role

You’ll lead a small team to deliver effective, compliant, and customer-focused people services. Working closely with senior leaders, you’ll ensure our HR and payroll systems support organisational goals, and that our reward practices are fair, transparent, and aligned with our values.

Key Responsibilities

• Lead the People Data and Reward team, providing strategic direction and operational oversight.

• Manage and enhance our integrated HR and payroll systems, including configuration and optimisation.

• Act as the data protection lead for People, ensuring compliance with legislation and best practice.

• Provide expert guidance to the Executive Director of People and Internal Operations on risks, issues, and opportunities.

• Support the development of inclusive reward strategies and data-driven decision-making.

About You

We’re looking for someone who:

• Has strong experience in HR data, payroll, and reward management.

• Is confident using HRIS platforms and Excel to analyse and report on people data.

• Understands how data supports equity, diversity, and inclusion goals.

• Is proactive, collaborative, and committed to creating a great place to work.

• Can lead with integrity and inspire others through inclusive practice.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

To Apply

For further information and to apply visit our website via the apply button. 

• Application Deadline: 9.00 am on 29 September 2025

• Interview Date: 10 October 2025

Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to a basic DBS check. 

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment. 

About Shout Out UK (SOUK):

Shout Out UK (SOUK) is a UK-based award-winning political and media literacy organisation with nearly a decade of experience in delivering impactful educational campaigns. Our mission is to defend and amplify democracy by equipping individuals with the critical thinking skills needed to navigate the complex information landscape and engage as informed, active citizens. We have a strong track record of working with educators and young people across various contexts, and we are the secretariat for the UK’s All-Party Parliamentary Group for Political and Media Literacy.

The Position:

You will be joining our small, passionate NGO to manage our programme implementation and delivery. Reporting directly to the CEO, you will be tasked with managing the distribution and delivery of our programmes. This will involve ensuring KPIs are met within budget and on time, larger projects may be handled by you directly at times. Programmes can vary from delivery of media literacy workshops in schools, counter extremism training in PRUs to city-wide democratic engagement campaigns.

The applicant needs to be motivated, interested in counter-extremism and passionate about Political & Media Literacy.

Key responsibilities

• Manage and deliver on our diverse projects 

• Coordinate our UK and US based delivery teams.

• Ensuring projects hit required KPIs on time and within budget.

• Tracking project expenses and improving efficiency of output.

• Run key projects yourself as required.

• Recruit, coordinate and support schools and teachers across the UK to take on our political and media literacy workshops and projects.

• Establish and maintain effective relationships with teachers, councils and other stakeholders.

• Assist in the collection and collation of data for the project’s monitoring and evaluation activities, including pre- and post-session surveys.

• Contribute to the preparation of project reports.

• Coordination and growth of our freelance delivery network, known as the Community Facilitator Network (CFN).

• Occasionally travel nationally and/or internationally, if required.

• Fulfil other duties as reasonably requested

Skills and Experience:

• Proven experience in project coordination or administration, preferably in the education, non-profit, or related sector.

• Strong organizational and time-management skills with the ability to manage multiple tasks and deadlines effectively.

• Excellent communication and interpersonal skills, with the ability to build rapport and work collaboratively with diverse stakeholders.

• Experience in event planning and logistics coordination.

• Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) and other relevant software.

• A strong interest in political and media literacy, civic engagement, and addressing online harms.

• Ability to work independently and proactively, taking initiative to solve problems.

• Familiarity with online learning platforms and virtual communication tools.

• A bachelor’s degree in a relevant field (e.g., education, social sciences, communications) is preferred.

• Strong writing skills are desirable. 

• Must be eligible to work in the UK.

Personal Attributes:

As a natural leader, you are adept at managing fast-paced projects with multiple stakeholders. You possess outstanding project management and administrative skills, enabling you to work effectively under pressure, prioritize tasks, and consistently meet targets and deadlines.

You have a clear eye for detail and experience in delivering training programmes for schools and colleges, along with planning and developing resources.

Above all, you understand the needs and pressures faced by schools, sixth forms, and further education colleges. You can build strong relationships with teachers and support staff, and you excel at networking, negotiating, persuading, and problem-solving, all while remaining flexible to meet the needs of teachers and practitioners. You have excellent communication skills, both written and spoken.

This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.

Benefits:

• Unlimited Leave.

• Work Abroad Scheme.

• Opportunity to be part of an impactful project addressing critical societal challenges.

• Collaborative and supportive working environment with an international team.

• Professional development opportunities.

BUSINESS DEVELOPMENT SPECIALIST

Salary: £45,000 - £51,000 depending on level of experience

Reports to: Senior Manager (Business Development)

Department: Marketing, Fundraising and Engagement

Location: Stratford, London w/ high-flex (1 - 2 days per week in the office)

Employment type: Permanent

Working hours: 35 hours per week. We are open to Compressed Hours in this role.

Closing date: Sunday 28 September 2025, 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.

We have an exciting opportunity for you to join us as a Business Development Specialist. In this role, you'll be primarily externally focused, using your network and relationship building expertise to cultivate influential relationships at all levels across Financial Services Industry. Using your knowledge and experience of this sector, you'll develop a pipeline of high value opportunities to deliver against both financial and non-financial targets in current and future years across CRUK's portfolio.

You'll work with supporters to cocreate these mutually beneficial, high-value opportunities to support CRUK's vital work - whether that be through their organisation or by mobilising their wider network.

What will I be doing?

• Defining and implementing a strategy to secure new large-scale opportunities within the Financial Services sector, acting as the influential specialist to share and build sector specific knowledge across the whole team

• Using your Financial Services sector knowledge and commercial acumen, being accountable for building and managing a pipeline of high-value, multi-year opportunities progressing these through the sales stages and tracking performance

• Engaging and influencing a diverse range of internal and external stakeholders across all levels to gather insights and identify new opportunities which contribute to the Business Development team strategy

• Ensuring a strong understanding of CRUK's priorities and existing activities in your focus area

• Being the CRUK specialist in your focus area and building your knowledge of it to a high standard which drives results

• Using the wide portfolio of products and awareness of CRUK's strategic aims to develop and deliver bespoke, compelling engagement plans for identified prospects

• Working with the Senior Managers on your area of focus and identify opportunities for prospects

• Delivering against Business Development targets, reporting on progress and risks to the Senior Manager and working with them to identify and implement contingency plans

• Working with the Delivery and Operations, Legal and Relationship Management teams to ensure all due diligence and legal processes are adhered to, including compliance criteria for CRUK.

What skills are we looking for?

• A passion for the CRUK cause with the ability to understand CRUK's vision, purpose, and achievements, sharing this knowledge to motivate and inspire supporters

• Significant knowledge and understanding of your focus area (Financial Services sector), with a proven record of building successful relationships that generate high value opportunities

• Experience of successfully working in a performance driven environment, monitoring and working to targets

• Extensive experience of working with large organisations to deliver significant income over the long term

• Ability to work with autonomy, being self-motivated and solutions focussed, resilient and target driven

• Excellent relationship building, negotiating and influencing skills with internal and external stakeholders

• Excellent networking and relationship management skills with the ability to motivate and influence supporters to reach targets

• Proactive, creative and strategic thinker, with evidence of spotting new opportunities and giving them a try

• Excellent communication and presentation skills to engender the confidence of supporters and build long lasting relationships

• Knowledge of the charity sector, supporter-led fundraising and partnerships market.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

About the Role
At the Mayor’s Fund for London, we’re looking for a Delivery Manager (Employability and Skills) to oversee the planning and delivery of key projects that support young Londoners facing the biggest barriers. You’ll lead initiatives like Access Aspiration and Holiday Hope Employability, which provide meaningful pathways into work and personal development. This role is about facilitating access to real-world experiences—work placements, mentoring, and career workshops—while contributing to our wider goal of helping 250,000 young people access healthy food, positive opportunities, and connections with employers. You’ll work closely with partners across sectors to deliver impactful, evidence-led change that reflects the needs and ambitions of young Londoners.

Who We Are
We are the Mayor’s Fund for London, a charity that champions opportunity for young Londoners who face the greatest challenges. From providing food as a foundation, to skills as a springboard, and power through our platform, we’re here throughout a young person’s journey—helping them grow, thrive, and shape a more inclusive, prosperous city. We work in strategic partnerships across London—from local communities and schools to leading employers and the Mayor of London, our patron. Through these connections, we identify solutions, grow investment, and deliver the best outcomes for those who need us most—while sharing our platform to amplify young voices and influence change.

We are looking for an Adult Carer Wellbeing Navigator, employed by Sutton Carers Centre and based within the Wellbeing Team at Sutton Talking Therapies as well as our Centre. In this role, you will provide both practical and emotional support to Carers - helping them to set goals, develop effective coping strategies, and strengthen their confidence by accessing appropriate therapeutic interventions. 

You will bring experience of working with people facing difficulties around their mental health, offering person-centred support designed to improve their overall health and wellbeing. You also will have knowledge of the wider issues that may affect mental health, including the particular challenges and rewards of caring for others.

Strong organisational skills and the ability to manage competing demands in a fast-paced, dynamic, multi-partner environment are essential. Flexibility is also key - you’ll need to respond to the varying needs of Carers and the organisation, including occasional work outside standard office hours.

Job purpose

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key working relationships

Head of Quality and Compliance, Quality Assurance Manager, Debt Advisers, Delivery Partner Organisations, Training and Wellbeing Manager, Funders and External Partners, Recognising Excellence.

Key Responsibilities

1. Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations
• Undertaking debt advice file reviews
• Identifying advisers’ soft skill and technical training needs
• Providing constructive feedback, and pastoral support, to advisers and their line managers
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

2. Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

3. Ensure project compliance and quality requirements are achieved.

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

4. Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

Other:

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hold a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knowledge and experience of specialist debt casework
• Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality and Continuous Professional Development
• Understanding of the issues involved in interviewing clients (all channels)
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing in cross cultural settings.
• Ability to work with funders and (partner) organisations to earn and maintain the trust of the people with whom Toynbee Hall deals.
• Experience of the monitoring, managing and evaluation of projects and performance
• Have achieved the MaPS competency requirements for a Technical Debt Supervisor (or be working towards these) and have experience of monitoring casework for quality.
• Proven ability to work creatively to support change management using a solution-based approach that resolves issues and accomplishes goals
• Ability to lead and contribute to the team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover (if required)
• Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

3. Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

4. Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis because of immigration issues. We provide specialist immigration advice as well as a broad range of practical, social and therapeutic support services. We also campaign for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice.

Our specialist Youth Service provides holistic, one to one casework and a programme of activities and trips. We are looking for a Head of Youth Services (maternity cover), who will work with other team members to support the effectiveness of operational activities, leading the youth services elements within the organisation. The postholder will be responsible for promoting the wellbeing, learning and development of youth service staff and volunteers and will lead on safeguarding the young people we work with, along with working closely with the Youth Casework Manager and CEO to manage established partnership projects.

We would love to hear from you if you have: 

• Substantial experience of working with refugee, asylum seeking and migrant children and young people facing multi-faceted issues, and managing those services. 
• Successful experience of effective project management, monitoring and evaluation.
• Significant experiences of casework management, confidentiality procedures, and safeguarding and child protection. 
• Knowledge of the issues faced by refugee, asylum seeking and migrant children and young people at an individual level. 
• Knowledge of requirements and responsibilities of Local Authorities in relation to young migrants, alongside local and regional statutory and non-statutory support agencies and their role. 

Benefits include: 

• 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays.
• Additional long service annual leave days up to a maximum of an additional 5 days per year.
• Flexible and family friendly working arrangements including compressed hours and school term time working.
• Pension scheme with 5% employer contribution.
• Commitment to staff learning and development.
• Cyclescheme and travelcard loans.

DEADLINE: Rolling deadline, applications will be reviewed on submission and successful candidates invited to interview straight away.

For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application. 

The Public Fundraising Administrative Assistant is key to the smooth running of the team. They’ll work closely with every person in the team to provide effective and efficient administrative support and ensure our supporters have an excellent experience of fundraising for us.

The right candidate will have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines, and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer.

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Legacy Marketing Manager to join our Fundraising team.

Title: Legacy Marketing Manager

Salary: £43,260 - £46,350 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London (2 days per week on-site)

Job Summary

As a key role within the Fundraising Division, the Legacy Marketing Manager will work to achieve the essential long-term legacy income that helps Anthony Nolan to save the lives of people with blood cancer and blood disorders.

You will do this by shaping and implementing our legacy marketing plans to achieve our long-term income goals. You will develop an audience-centric and insight-driven legacy marketing programme to attract and steward potential legators. You will also have line management responsibility and oversee our legacy administration work.
 

Key responsibilities

These include but are not limited to:

• Develop and manage our legacy fundraising, setting and achieving agreed targets to help us to grow our long-term legacy income.

• Plan, develop and implement high impact, audience-centric legacy marketing campaigns to attract new legacy pledgers, considerers and enquirers. This includes activity across a range of channels from social media, digital, telemarketing, direct mail and events.

• Develop and implement compelling supporter journeys to effectively steward potential legators.

• Ensure that all legacy marketing campaigns are managed efficiently and effectively.
• Track, report and benchmark results to inform decision making for future activity.
• Overall management of our annual legacy income; management of our legacy administration, including overseeing the external legacy admin support.

• Build and maintain sustainable, constructive relationships with the team, colleagues and key external suppliers.

• Provide internal resources for learning about legacies, to aid awareness.
• Collaborate to ensure integrated planning for legacy marketing with the wider teams: Individual Giving, other fundraising teams, the register team, marketing and content along with other colleagues to identify sustainable ways to deliver our Fundraising strategic plan.

Essential attributes:

• Experience of creating and managing large scale, multi-channel, audience-centric and insight-led response-driving fundraising or marketing campaigns

• Demonstrable track record of achieving legacy fundraising success through integrated communications to individual supporters, with experience of effective supporter stewardship to drive loyalty

• A track record of developing and meeting targets within budget
• A working understanding of legacies and the legacy administration process and experience of working with solicitors and online will writing partners.

• Experience of producing financial analysis to improve lifetime value, including detailed income and expenditure budgets and reforecasts

• Experience of line management and coaching to achieve agreed goals
• Excellent written and verbal communication skills and project management skills
• Confident use of Microsoft Teams, Microsoft Office, Excel and First Class.
• Ability to understand, interpret and review plans based on complex information and situations

What’s in it for you?

• A competitive salary
• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description attached, and you can read more about what to expect on the Our recruitment process page found on our careers site.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.