Senior communications manager jobs in wimbledon chase, greater london
The Cyber Helpline is a movement by the information security community to step in and fill the gap in support for victims of cybercrime, digital fraud and online harm. It is a UK-based charity that provides free, expert help to victims by helping them understand, contain, recover and learn from experiencing a malicious online issue. We have directly helped over 70,000 individuals and families in the UK and the USA.
On top of the opportunity to do some good with your skills, The Cyber Helpline will offer you the opportunity for training, skills development, mentoring and career progression. Perfect for those looking to join or progress in the cybersecurity industry.
Role Summary
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we scale our reach and impact, we are seeking a Head of Fundraising who can be both strategic and hands-on to lead the development and delivery of a sustainable income generation strategy.
This is a pivotal leadership role responsible for driving forward our fundraising across trusts & foundations, corporate partnerships, individual giving, and events. The Head of Fundraising will shape and execute income strategies to enable growth, ensure long-term sustainability, and enhance our national profile. You’ll work closely with the CEO, Board of Trustees, and senior leadership to embed a culture of philanthropy across the organisation.
This is an exciting opportunity for a dynamic, ambitious fundraiser who wants to build something impactful in a high-profile, mission-driven environment.
Key Responsibilities
Fundraising Strategy & Leadership
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Develop and implement a multi-year fundraising strategy aligned with organisational growth and strategic goals
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Lead all fundraising streams, prioritising the development of our relationships with trusts & foundations and corporate partnerships
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Agree on income targets, KPIs, and a robust pipeline to meet current and future funding needs
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Report to the CEO and Board on fundraising performance, risks, and opportunities
Trusts, Foundations & Grants
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Identify and develop opportunities for major grants and philanthropic funding (including from Government stakeholders) and then cultivate and sustain relationships with donors
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Write compelling funding applications and impact reports to secure and retain grant income
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Maintain relationships with key funders and proactively seek multi-year funding opportunities
Corporate Partnerships
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Identify and secure high-value corporate partnerships aligned with The Cyber Helpline’s mission and values
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Develop innovative, mutually beneficial partnership packages, including sponsorship, pro bono support, and employee engagement
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Enable corporations to fundraise for our mission
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Build a sustainable corporate pipeline through networking, stewardship, and thought leadership
Individual Giving & Community Engagement
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Build an individual giving programme, exploring opportunities for regular giving, campaigns, digital fundraising and major donors
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Support the development of community fundraising and challenge events with long-term potential
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Work with the comms team to create engaging supporter journeys and fundraising content
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Engaging our team members - and their networks - to engage in fundraising activity
Internal Leadership & Collaboration
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Work with the CEO and leadership team to embed a fundraising mindset across the organisation
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Collaborate with operations and finance to ensure accurate budgeting, forecasting, and grant management
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With Board approval, Recruit and Line manage fundraising staff and/or freelance support as resources permit
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK.
Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Proven experience of achieving significant fundraising goals, ideally in a small-to-medium charity environment
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Strong commercial and financial acumen
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Track record of securing five- or six-figure income from trusts, foundations, or corporations
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Strong strategic thinking and ability to translate vision into actionable plans
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Excellent relationship-building, networking, and influencing skills
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Exceptional written and verbal communication skills
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Entrepreneurial, self-motivated, and proactive, with a collaborative working style
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Alignment with The Cyber Helpline’s mission and a commitment to supporting victims of cybercrime
Desirable
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Experience in digital fundraising or individual giving
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Familiarity with donation and fundraising platforms
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Knowledge of cybersecurity, technology or victim support sectors
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Familiarity with Salesforce or other CRM platforms
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Experience working with trustees or fundraising committees
What we offer
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Enhanced annual leave - We’re committed to offering a generous leave package, with a new package with final details currently under review
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Pension scheme - 4% employer contribution to your workplace pension scheme
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Employee discounts - Thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - An annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - Access to ad-hoc training based on your role and professional growth interests
The client requests no contact from agencies or media sales.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We’re one of the largest student-led organisations in the UK and a charity with over 52,000 members. With a staff team of more than 120, a range of services including advice, sports, representation, volunteering and an annual turnover of more than £16m, we’re a growing organisation making impact for our members.
We are seeking a Project Coordinator (Prevention and Intervention) to work alongside the wider Advice & Wellbeing team, and be responsible for engaging inactive students in the Active Bystander programme; helping us to achieve our goal of supporting and developing a vibrant and inclusive community of students. This role forms a key part of our Advice & Wellbeing team. The team aims to promote the interests and welfare of students at UCL during their studies, and through our sector-leading Active Bystander Programme we deliver an outstanding proactive intervention initiative that is peer-led and student driven, and promotes a vibrant and inclusive student community.
The role is a full time and permanent contract. This role is also a hybrid working role, where 40% of the role will be on campus based.
Job description
Have you got previous experience of coordinating projects and/or programmes? Have you got previous experience of delivering training? If the answer is yes, then we want to hear from you.
Our ideal candidate will be responsible for coordinating the programme, as well as inducting and training our student workshop leaders. The right candidate will conduct regular stakeholder engagement exercises to garner feedback, ensure quality of training and inform the future development of the programme. The successful role holder will also work effectively with Union, UCL and external teams, including departmental and faculty staff, Student Support and Wellbeing, Accommodation, Casework & Regulations Team, Crime Prevention & Personal Safety Team, to promote the programme, seek information/assistance, and make appropriate referrals and signposting where necessary.
How To Apply
Please apply directly on our website.
Applicants should note that CVs will not be accepted and that the statement of support for application should address the selection criteria in the person specification and outline your reasons for applying.
Interviews will take place on 3rd, 4th or 5th September 2025.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.



The client requests no contact from agencies or media sales.
Are you able to listen? Do you have the experience, maturity and empathy to support people who have concerns about their workplace ? Could you help someone decide their next steps, without stepping over the line? You will be covering the trusts in Chester & Wirral Area so you will need to live not too far from this area and drive and have access to a car.
This role is remote but you will be visiting the trusts when needed in Chester & Wirral.
We are looking for a candidate with excellent communication skills to support contacting employees to find a self-determined resolution to their concerns for independent and confidential staff liaison service.
The Role
To provide independent, confidential liaison for all staff
To support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern promptly in accordance with agreed timescales
Surface issues for the organisation which might otherwise be unknown
Promote an environment of Freedom To Speak Up
Provide support for staff who feel unable to raise issues internally or without support
The Candidate
Proven management and organisational skills at a midmanagement or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues.
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Strong report writing skills
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and working on own initiative
Basic knowledge of Employment Law, the Equality Act and data protection
Knowledge of HR policy and proven experience of staff management desirable
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Independent Chair of the Diocesan Safeguarding Panel
We are seeking an experienced safeguarding professional to become the Independent Chair of the Diocesan Safeguarding Panel (DSP) in the Diocese. This is a pivotal, high-profile role, responsible for providing strategic leadership and independent scrutiny to the diocese’s safeguarding arrangements.
Position: Independent Chair of the Diocesan Safeguarding Panel
Salary: £500 per day (anticipated maximum of 10 – 15 days per year)
Location: Combination of remote working and some site visits to Church House Oxford, Langford Locks, Kidlington, Oxford, OX5 1GF
Contract: Fixed term – 3 years, with potential for renewal
Closing Date: Sunday 14 September 2025 at midnight
Interview Date: Friday 3 October, OX5 1GF
About the Role
The Diocese is seeking to appoint a new independent Chair to this important group, which oversees safeguarding policy, procedures, and practice across the Diocese. The Chair will lead a multi-agency panel that meets four times a year, with members also contributing to other time-limited safeguarding initiatives.
Working closely with the Diocesan Safeguarding Adviser and senior diocesan leaders, the Chair will set the agenda for safeguarding accountability, oversee strategic risks, and offer advice that shapes diocesan safeguarding culture.
About You
You will bring extensive, current, or recent experience in safeguarding children, young people, and adults, ideally within a Church or wider faith-based context. You will have a strong track record of chairing complex, multi-agency safeguarding discussions or strategic forums, demonstrating sound judgment and the ability to navigate sensitive issues with authority and care.
Your deep commitment to the safety and well-being of children and vulnerable adults will be evident through your work. You will also be highly knowledgeable about safeguarding legislation, statutory guidance, and best practice, with the ability to apply this effectively in both strategic oversight and advisory roles.
Strong communication, strategic thinking, and interpersonal skills are essential, as is the ability to provide independent challenge and support within a governance setting.
You will be sympathetic to the values of the Christian faith but not hold any current formal role in the Diocese.
Who we are
ARTICLE 19 is an international think–do organisation that propels the freedom of expression movement locally and globally to ensure all people realise the power of their voices.
Together with our partners, we:
• THINK: We develop cutting-edge research and legal and policy analysis to drive change worldwide.
• DO: We lead work on the frontlines of expression through our 9 regional hubs across the globe.
• PROPEL: We propel change by sparking innovation in the global freedom of expression movement.
For over 35 years, ARTICLE 19 has worked for a world where all people everywhere can freely express themselves and actively engage in public life without fear of discrimination. We do this by combining research, campaigning, and cutting-edge legal analysis.
Explore our impact since 1987
Your contribution to the team
Your role as Project MEL and Grants Officer will be critical in achieving the goals of the Projects Team to deliver high-quality support in monitoring, evaluation and learning (MEL), project and grant management to colleagues across the organisation. You will support the Senior Monitoring, Evaluation and Learning Officer to roll-out innovative approaches to how the organisation captures impact, shares success stories and learns from one another. You will support colleagues to understand compliance requirement of grants and to identify, assess and realign projects to ensure delivery against these requirements and project objectives. You will play a vital role to ensure the uptake and usability of our organisational grants and project management platform called PEBI (Project Ecosystem for Business Intelligence).
What you can expect in a typical day
KEY RESPONSIBILITIES:
Support project and organisational MEL 50%
• Support colleagues to design log frames, indicators and results framework for projects and how to align them with global indicators;
• Support colleagues to develop, improve and contextualise data collection and reporting tools and methodologies;
• Participate in project start-up meetings and support colleagues to develop project M&E plans;
• Plan and conduct internal reviews of key projects to support organisational learning and improvement of future projects;
• Review data and information gathered either through systems (such as PEBI) or processes (such as Annual Reflection Process, cross-organisational meetings etc) to provide feedback to colleagues and feed into organisational learning;
• Support the delivery of key learning and impact reporting products such as annual reports, internal review reports, quarterly management/progress reports;
• Keep up to date with best practices in regards to MEL in order to provide recommendations on how organisational MEL systems and processes can be improved.
Management of project management system (PEBI) 25%
• Support PEBI champions to motivate their users to regularly update data in the system PEBI, enabling and facilitating the optimal use of the platform;
• Provide initial technical support to champions on issues with the system, in consultation with the Projects Team and escalate as necessary;
• Help to identify ways the system can be continuously improved and fully used;
• Maintain the user guide to PEBI and train new champions or support champions to onboard new users;
• Be the administrative lead for the system maintaining user access within the organisation and liaise with external consultants;
• Coordinate and lead regular meetings with champions across the network to update, discuss issues and best practice and share lessons learned;
Support contract management and project management function 20%
• Provide support to teams with regards to donor or other stakeholders contract management for the implementation of projects;
• Review and maintain an up-to-date centralised grants filing system;
• Where necessary, support colleagues to review and amend project documents such as plans and contracts to ensure delivery against project objectives and donor requirements;
Team support 5%
• Ensure the organisation is aware of what the projects team are working on, leading on drafting internal communications and coordinating check-ins with other teams to have a steady flow of information;
• Undertake other tasks as are appropriate to the nature and scope of the post.
What you will bring to the role
Knowledge and Skills:
Essential
• Full understanding of grant management, project implementation tools and procedures;
• Project MEL including designing MEL plan, data collection tools and indicators;
• Excellent inter-personal skills and ability to relate with diverse people from different cultures;
• Strong organisation, time management, communication and coordination skills;
• Flexibility to work in a dynamic environment and to multi-task, across different time zones;
• Strong Excel skills and numeracy and budgeting skills;
• Attention to detail;
• Excellent computer skills, particularly MS Office package (Word, Outlook, Powerpoint) and some experience of using information management systems and databases;
• Ability to communicate effectively in English with outstanding writing skills;
• Approachable, flexible and supportive;
• Able to work well under pressure and meet multiple deadlines.
Desirable
• Knowledge of human rights and/or key freedom of expression issues;
• Experience of working in countries/regions where ARTICLE 19 works;
• Develop innovative and creative proposal presentations/templates to increase our likelihood of winning proposals;
• Language skills in at least one of the other ARTICLE 19’s languages, i.e. French, Spanish, Portuguese, or Dutch.
Experience:
Essential
• Relevant experience in supporting a team;
• Experience working with donors, particularly EC, DRL, SIDA;
• At least 2 years of work experience in project support functions including donor compliance, project management and MEL.
Desirable
• Experience of working in an international organisation;
• Experience of cross-team and long-distance working;
• 2 years experience in working on an online project management system;
• Experience with Microsoft Project, Microsoft Plan or Microsoft Tasks.
Other:
• Demonstrates commitment to high performance and holds self, team members and others to account;
• Inspires genuine enthusiasm and passion in others;
• Help facilitate a high level of collaboration between multiple stakeholders;
• Fluency in English
Application deadline: 7th September 2025
Our Reward Package
• Salaries are determined by our salary scale.
• We offer comprehensive benefits including a range of well-being plans; generous paid leave and public holidays; family friendly policies; an attractive leave policy; and wellness days, and a 4.5 day working week.
Our Culture
We are a people centred and flexible employer, friendly and a passionate global organisation who live and breathe the same mission and values. We strive to be agile and work collaboratively and are committed to DEI and staff wellbeing.
Our commitment as an equal opportunities employer
Our mission is to welcome everyone and create inclusive teams. We celebrate individuality and encourage you to join us and be your authentic self at work with the freedom to have responsibility, autonomy, and creativity within your role.
Our Values
Integrity
• We hold ourselves to the high standard we set for others.
• We are coherent on matters of law and policy wherever we work in the world.
• We value visibility, objectivity and the accuracy of our work.
Transparency
• We know good information can enable powerful action.
• We are clear, open and honest in our dealings with each other and the outside world.
Collaboration
• Our network of supporters and partners is the lifeblood of our organisation.
• We seek to build productive and inspiring relationships based on the trust our partners, supporters and donors place in us.
Diversity
• We respect each other and we listen to each other.
• We actively defend those whose voices are marginalised.
Accountability
• We say what we mean and we do what we say, speaking with once voice wherever possible.
• We work hard to make sure our learning and reporting is the best it can be.
Tenacity
• We never give up
• We are tenacious and will find every possible avenue to seek changes in law and practice to secure the freedoms associated with our mission.
Innovation
• We are proud of our expertise and are always ready to share what we know.
• We seek to explore the boundaries of our field for benefits of the freedom we protect.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Head of Corporate Services
Reports to: Director of Finance & Corporate Services
Salary: £51,014
Contract: Permanent, full time (37.5 hours per week)
Location: Flexible, with substantial travel required
Join the Liberal Democrats as a Corporate Services Leader!
Are you an experienced professional with a passion for driving organisational excellence? The Liberal Democrats are looking for a dynamic and strategic professional to lead our core internal functions—Finance, HR, IT, and Office Management—ensuring they are efficient, compliant, and aligned with our wider mission.
About the Role
As Head of Corporate Services, you’ll play a key role in supporting the Party’s day-to-day operations and long-term strategy. You’ll lead a talented team and be responsible for fostering a high-performing, values-driven workplace culture. Reporting to the Director of Finance and Corporate Services, you’ll manage a diverse team and collaborate with stakeholders to drive growth and electoral success.
What You’ll Do
- Oversee financial management, including budgets and monthly reporting
- Lead and implement HR strategies covering policy, recruitment, L&D, and employee relations.
- Drive strategies for office management and hybrid working arrangements.
- Foster a supportive, engaged, and high-performing team culture.
- Manage payroll, health and safety, and key organisational projects.
What We’re Looking For
We’re seeking a confident and capable leader with:
- Strong financial expertise, including experience managing organisational budgets and financial reporting.
- Ability to provide HR leadership across a 60+ person organisation.
- Excellent communication and stakeholder skills, with the ability to lead cross-functional teams and work collaboratively.
- A solution-focused, strategic mindset—able to balance long-term vision with day-to-day delivery.
- Alignment with the aims and values of the Liberal Democrats.
Desirable Qualifications
- ACCA, CIMA, or MCIPD qualification (or equivalent experience).
- Experience working with volunteers and understanding their needs.
- You will be accredited to CIPD level 7 or qualified by experience.
- Sympathy with the aims and values of the Liberal Democrats.
Why Join Us?
This is a unique opportunity to shape the internal engine of a values-led political party at a crucial time for the country. If you’re ready to make a real difference and help build a better future, we’d love to hear from you.
Join us and help make our country better!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Fundraising
Location: Remote (occasional UK in-person meetups)
Contract type: Permanent, full-time or part-time (minimum 4 days/week); UK adjacent hours
Salary: £55,000–£75,000 per annum (commensurate with experience)
Benefits: 35 days holiday + national holidays; 14 days medical leave; 3% employer pension contribution; open to flexible working
Reporting to/supported by: CEO
How to apply: Submit your cover letter and CV via CharityJob. Applications will be reviewed on a rolling basis, and we may close the advert early if we find the right candidate.
About Iswe
Iswe is a global non-profit advancing participatory democracy and systems-level political change. Our mission is to help citizens, especially those in underrepresented regions, shape solutions to global challenges — from climate justice to health equity. Our initiatives include the Global Citizens’ Assembly (GCA) and Assemblis, a digital platform for community-led democratic processes.
We’re entering an exciting phase of growth and are looking for a strategic and entrepreneurial fundraiser to take our income generation to the next level.
About the role
We are seeking a Head of Fundraising to develop and drive Iswe’s income generation strategy and grow a high-performing fundraising team.
This role is ideal for someone experienced and confident enough to lead the function with minimal oversight, but still eager to be hands-on. You will bring a good understanding of the climate, democracy, and systems change funding landscape, ideally along with existing funder relationships. You’ll be creative and entrepreneurial, with the ability to craft compelling cases for support, develop new income streams, and build the operational systems required to raise and manage funds effectively.
Your goal will be to secure £10 million over the next 3–5 years, and position Iswe for long-term financial sustainability.
You will report to the CEO and will manage a Senior Fundraising Officer, with the opportunity to expand the team over time (e.g. an individual giving lead and a high-net-worth donor lead).
Key Responsibilities
Strategic Leadership
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Develop and deliver an ambitious fundraising strategy aligned with Iswe’s organisational goals, including project-specific income generation and unrestricted funding.
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Identify and pursue diverse fundraising opportunities, with a focus on:
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Grant fundraising
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Institutional partnerships
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Innovative pooled funding mechanisms
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Individual giving and public campaigns
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High-net-worth individuals
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Revenue-generating partnerships and services
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Provide regular reporting and strategic insights, including risks, opportunities, and performance against targets.
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Work with the CEO to transition key donor relationships smoothly and represent Iswe externally at high-level events and convenings (e.g. COP, Bonn, Davos, New York Climate Week).
Fundraising Execution
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Lead the cultivation, solicitation, and stewardship of funders, donors, and strategic partners.
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Write and oversee the development of high-quality grant proposals, donor reports, and communications.
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Coordinate funding strategies for individual projects, and support project teams to embed fundraising into their planning and delivery.
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Develop digital strategies and campaigns to support public fundraising and individual giving.
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Build systems to attract and steward high net worth individuals, including prospecting, relationship management, and donor communications.
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Explore and advance business revenue streams such as consultancy offers, corporate sponsorships, or platform-based services.
Team Leadership
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Line-manage a Senior Fundraising Officer, supporting their professional development and accountability.
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Recruit, onboard and manage future team members as needed (e.g. an Individual Giving Manager and High Net Worth Fundraising Lead).
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Foster a culture of collaboration, innovation, and bottom-up leadership within the fundraising team and across the organisation.
Operational Excellence
- Design and implement systems for tracking fundraising performance and measuring ROI.
- Develop internal processes for grant management and donor engagement.
- Ensure compliance with fundraising ethics, legal standards, and data protection regulations.
- Build the fundraising literacy and capability of project and leadership teams across the organisation.
Person Specification
Essential
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Substantial fundraising experience (minimum 5+ years), with a proven track record of raising six to seven-figure income across grantmaking, institutional funders, or major donors.
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Strong strategic thinking, planning, and execution skills — with the ability to own a multi-year fundraising roadmap and deliver results with minimal supervision.
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Demonstrated experience in developing and delivering fundraising strategies across multiple income streams (e.g. grants, high net worth individuals, public fundraising, or partnerships).
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Excellent writing and communication skills, including the ability to craft compelling funding proposals and reports.
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Working knowledge of individual giving strategies, including use of digital tools for donor acquisition and retention.
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Working knowledge of GDPR.
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Understanding of how to build systems and culture to support high net worth individual engagement and income generation.
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Experience speaking and writing knowledgeably about deliberative democracy and multilateralism.
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Strong understanding of the global fundraising landscape in climate, democracy, and systems change — and ideally some well-established funder relationships.
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Ability to build strong internal and external relationships and to work across multiple teams and time zones.
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A collaborative, self-reflective leadership style — grounded in awareness of your own leadership strengths and blind spots, and committed to building the agency of others.
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Experience working effectively in a remote environment and enthusiasm for this mode of working.
Desirable
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Experience developing pooled funding models or engaging with multilateral funding initiatives.
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Experience monetising services or designing other forms of business income.
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Experience working in or with small, fast-moving nonprofits or startups.
What We Offer
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A rare opportunity to shape and lead the fundraising function of a globally relevant organisation at a pivotal moment in its growth.
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A flexible, learning-focused work environment rooted in collaboration, experimentation, and shared ownership.
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A mission-driven team working on some of the most urgent challenges of our time, in partnership with communities around the world.
A note on representation
We know that building a team representative of wider society fosters creativity and innovation. We welcome people of all backgrounds, identities and experiences and are committed to being a place where all belong. We therefore particularly welcome applications from candidates who are disabled, Black, Asian or from other minority ethnic backgrounds, who identify within the LGBTQIA+ community, or identify as from a lower or disadvantaged socioeconomic background as these groups are currently under-represented on our staff team.
We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Hr Business Partner Support Administrator to play a pivotal role in our HR Business Partnership service in London.
Sounds great, what will I be doing?
This role presents an exciting opportunity to be at the centre of a dynamic HR team, with a strong focus on supporting Employee Relations (ER) and ensuring the smooth running of internal processes. You will play a key part in managing ER cases by maintaining accurate records, coordinating meetings, and ensuring timely follow-ups. You'll also be responsible for preparing documentation, taking confidential minutes during HR meetings, and managing internal communications, all while maintaining high standards of confidentiality and data protection.
In addition to ER support, you will contribute to HR data management by helping with audits, data input, and the preparation of reports for senior leadership. You'll support the ongoing development of HR policies and templates, assist with diary and inbox management, and ensure clear and organised communication. This role also offers the chance to get involved in exciting HR projects. It's ideal for someone who thrives in a fast-paced environment, enjoys variety in their work in a collaborative and engaging setting.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will have proven experience in an administrative or HR support role, bringing strong organisational skills and a keen eye for detail. Excellent written and verbal communication skills are a must, along with proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. You must be able to handle sensitive information with the utmost discretion, maintaining confidentiality at all times. Strong interpersonal skills and the ability to work collaboratively across teams are also essential for success in this role.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




The client requests no contact from agencies or media sales.
DFN Project SEARCH offer an evidence-based supported internship model which takes place entirely in the workplace. The programmes provide continuous support to young adults with a learning disability, and autistic people who are aged between 16 – 24 with an Education Health and Care Plan, or equivalent, in their final year of education.
We are looking for skilled administrators to provide support for our Programme Delivery and Corporate Governance teams (although there wll be close working and crossover in the two roles). We are happy to discuss job share or part time working if preferred.
The roles are fully remote, with some attendance at team away days and conferences/meetings where required.
Please see the two Job Descriptions attached with this posting for further information about what is involved in the roles. If you wish to apply for a particular role, please state your preference in your intial cover letter.
If you would like further information about either role, please contact Jule Brennan via the recruitment address listed.
The client requests no contact from agencies or media sales.
Head of Influencing and Impact
Reporting to: CEO
Salary: £55,000 per annum
Contract: Full-time, permanent. We are open to discussing flexible or part-time working.
Benefits: Access to a defined contribution pension and 25 days annual leave per year + three days between Christmas and New Year.
Location: Hybrid working, with 2 days in the office: Shoreditch Exchange Gorsuch Place Shoreditch, London E2 8JF
About Agenda Alliance
We are bold, ambitious feminists, living in a world where women and girls at the sharpest edge of adversity are consistently overlooked and harmed. Too many women and girls are hurt; too many lives are damaged; too much potential is lost.
We are a social movement, campaigning with courage and in solidarity with our Alliance members and women and girls, so that they can thrive. We advocate and campaign for systems and services to respond appropriately to women and girls with multiple unmet needs.
We want public services to respond better to the distinct and multiple unmet needs of women and girls, including appropriately responding to gender, age, race and trauma. For the whole system to respond better, we stand in solidarity with the voluntary sector and advocate for them to be empowered.
Our values are our guiding principles for our work to deliver our mission. It is who we are and how we behave. We promise to be: Intersectional, Courageous, Credible, Clear, Collaborative.
About The Role
As a systems change charity that exists for the most marginalised women and girls, we are looking for a passionate, politically savvy, values-aligned person with outstanding project management skills to shape and help deliver our influencing goals and demonstrate our impact.
The aim of this newly created role is to help us influence policy, practice, perceptions and power, in order to improve systems and services for women and girls with unmet needs. This person’s ways of working will ensure the voices of women and girls, and our alliance members are at the core of our influencing work. They will ensure that the team works effectively together towards this shared goal.
Person Specification
- Commitment to social justice and to upholding the rights of women and girls. A good understanding of issues related to gender inequality and other social inequalities.
- Politically savvy, with an excellent understanding of the political environment, criminal justice and/or the women and girls’ sector and any implications for our work.
- Good understanding of partnership working and stakeholder management, with the ability to build effective collaborative relationships and work successfully with a wide range of partners.
- Galvanising a diverse team, with the ability to bring people together on a journey towards a shared goal.
- A track record of successfully bringing about social change, with the ability to use evidence, data, and lived experience to influence effectively.
- Experience of developing creative ways to convene partners and build momentum around a cause.
- Good, independent judgement, strategic vision and an ability to think creatively.
- Outstanding project and resource management skills, with a proven ability to lead multi-stakeholder projects from inception to delivery.
- Good understanding of charity leadership and governance and experience of working effectively with a chair and board or similar.
- Coaching and collaborative and inclusive leadership style in tune with the values of Agenda Alliance.
- Commitment to values of co-production and engagement.
- Confident and persuasive communicator and presenter in writing and orally with the ability to represent Agenda Alliance at a range of levels, including on public platforms and in the media.
- An effective networker.
- Understanding of core safeguarding issues and good practice working with women and girls with multiple disadvantage.
Desirable
- Experience of deputising/working closely with a CEO or being on a Senior Leadership team.
- A track record in generating funds from diverse sources and in working with funders.
- Understanding of how to amplify the voices of women and girls with lived experience of the issues Agenda Alliance addresses.
- Experience of working in small, agile organisation with limited resources but high ambition.
We are actively trying to diversify our team, so if you are from the Black, Asian and minoritised communities, identify as LGBTQ+, have a disability, and/or bring lived experience relevant to the areas we work in, we would love to hear from you.
What is it like to work here?
- Wellbeing is a priority, with a flexible working and 'duvet days'
- Team brunches!
- Highly supportive work environment, encouraging learning and respect of lives outside of work
- Working with dedicated, talented women on the team, on our Board and with our Alliance members
- Supportive and engaged board of Trustees
- We care deeply about the work and better outcomes for women and girls
- We work on the understanding that women and girls are the experts
- We know how to have fun too!
Closing Date: 9am on Monday 8th September 2025
We will be shortlisting as we receive applications and aim to let successful candidates know by 11th September.
The first round of interviews will take place online on 15/16/17 September, with the second round of interviews taking place ideally in person at our offices on Thursday 25th September.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
Equal opportunities
Agenda Alliance selects all candidates for interview based on their skills, qualifications, experience and ability to do the role advertised. We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), gender reassignment, marriage or civil partnership, pregnancy/maternity, race, religion or belief, sex or sexual orientation.
We will provide reasonable support to disabled applicants throughout the recruitment process. Please contact us to identify any additional support that you may require to enable you to make an application.
Because our work is about centring women and girls’ experiences, and our organisation is led by and for women and girls, this post is open to women only (exempt under the Equality Act 2010 Schedule 9, part 1). When Agenda refers to women and girls, we mean cisgender, intersex, and transgender women and girls, alongside nonbinary people who experience misogyny.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced, results-driven executive to join our organisation as Chief Executive Officer on a part-time basis (2 days per week). This is a unique opportunity for a seasoned leader looking to make a significant impact whilst maintaining flexibility in their schedule.
Role Overview
As our part-time CEO, you will provide strategic vision and leadership to drive our organisation forward. You will work closely with our management team to develop and implement child-centred volunteering strategy, ensure operational excellence, and foster a culture of innovation, learning, and accountability.
About Us
TimeGivers is a fast-growing West London charity that is redefining how children engage with their communities. TimeGivers creates scalable, school-centred volunteering programmes that embed social action into the lives of children and the fabric of their communities. Every programme is community-led: we partner with local schools, councils, alliances and charities, co-designing volunteering programmes around specific, identified local need. Our events are also child led whereby young people choose the causes they want to support and help to come up with ideas for how they want to help them.
Core Responsibilities
With proven leadership experience in the charity sector, you must bring a passion for our work and an ability to translate strategy into action. You will be leading us from successful start-up to a more established and growing organisation. We therefore seek experience in driving organisational growth and aligning resources to support this, together with expertise in introducing effective monitoring, evaluation, and performance management to ensure we’re delivering against our strategic objectives and can demonstrate impact.
A key aspect of your role will be overseeing the financial health of the organisation ensuring effective budgeting, forecasting and resource management. You will work closely with the Fundraising Manager to develop and implement a sustainable fundraising strategy, identifying and securing diverse income streams (e.g. grants, donations corporate partnerships), as well as working with the Financial Director and the Board to prepare annual accounts and financial reports.
You will be responsible for ensuring the charity operates in accordance with its constitution, policies and legal requirements; maintaining high standards of accountability, safeguarding and risk management across all aspects of the organisation. You will support the Board of Trustees by providing timely and accurate information to ensure effective governance and decision making.
Alongside these skills we are looking for an inspirational and entrepreneurial leader who can galvanise and optimise the performance of our team and dedicated volunteers, ensuring the effective delivery of our programmes. You will be someone who can think strategically but is not afraid to roll their sleeves up and has an energetic, positive and can-do approach. To be successful you will also be adept at managing a range of stakeholders and be credible and inspiring as an ambassador, equipped with excellent communication and influencing skills to promote TimeGivers.
Desirable Experience
· Proven executive leadership experience, preferably as CEO or in a similar senior role in the charity, public or voluntary sector
· Experience working with child-focused non-profit organisations
· Strong track record in income generation including fundraising, partnerships and securing grants.
· Robust experience in driving and delivering growth and meeting objectives
· Thorough working knowledge of governance and compliance requirements for charities
Personal Attributes and Skills
· Excellent strategic thinking and decision-making abilities
· Outstanding communication and relationship-building skills
· Good financial management skills including budgeting and resource allocation
· Flexible and creative thinker
· Ability to work effectively in a part-time capacity whilst delivering full impact
· Passionate about youth development and community service
This is a unique opportunity to build on our success and act as a catalyst to realise the next stage of our journey.
To create enriching and bespoke volunteering experiences for children, which offer the greatest impact on them and their community.

The client requests no contact from agencies or media sales.
Job Description
Brent Mencap has been passionate about a healthier and fairer Brent since 1979. We’ve developed and run successful housing, employment, health, advice, wellbeing and self-advocacy services. During austerity and Covid we diversified, successfully taking on NHS work with people with long-term health conditions. We provide social prescribing support and health and wellbeing coaching to patients for Brent GPs. In 2024-5 we helped over 18000 people. We’re a leading partner on the Brent Health Educators Programme. Recently we’ve focused on developing and retaining a much larger staff group, using our data better and improving our marketing.
Brent Mencap offers fantastic free creative and wellbeing activities for people with a learning disability, autism and long-term health conditions. These have flourished since Covid. People love yoga, poetry, singing, gardening, Breathe and Move, self-advocacy, campaigning, awareness raising, CREATE art activities for young people, external trips and parties. Small grants, donations and our reserves fund this while we get longer term funding. Our self-advocates want us to focus on paid employment, youth services and making Brent Council use accessible information properly. People with a learning disability, neurodiversity and their family carers are inclusively supported by social prescribers for advice and by health educators/coaches for health-related matters if needed.
Our current Executive Director, who has led Brent Mencap so well for 25 years wants to retire. The successful candidate will build on Brent Mencap’s history, current success and potential so our long-term passion for a healthier and fairer Brent can evolve and improve the lives of Brent People. Are you the amazing successor to lead and inspire our talented, committed team?
We are looking for someone who
· Has the relevant voluntary sector experience, vision, determination and leadership skills
· Is committed to developing and supporting our diverse staff group
· Can see the bigger picture but also focuses on the important details
· Supports our ethos of person-centred service delivery and activities
· Can communicate well with users, partners, staff, trustees and funders
· Enjoys influencing and raising awareness
· Is entrepreneurial, savvy, confident and can maintain our current financial stability and diversify our income streams
· Understands the lived experience of disability, long term health conditions and inequality and wants to improve their lives
· Understands the importance of marketing and data to challenge inequality, promote positive change and attract new funds.
· Can prioritise reviewing and improving our data collection
· Can develop funding project plans that includes staffing for enhanced wellbeing and creative activities, for young people, employment related support and other identified needs
In addition, they will have to:
· Work with the Board of Trustees and staff to develop our vision, implement strategic plans and deliver agreed objectives
· Be able to ensure all aspects of our work are done safely, legally, in line with our articles/constitution and able to assess risks and mitigate them
· Be responsible for staff development, management and all aspects of the administration of the organisation
· Be an ambassador for Brent Mencap, meeting and working with leaders with statutory and voluntary sector, Royal Mencap and local Mencaps
· Represent the lived experiences and voices of people with learning disabilities, neurodivergence, long term conditions and their families who inform our work and the work of others in Brent
· Work late occasionally, attend evening events, meetings and occasional weekends and undertake any other necessary tasks as required to ensure Brent Mencap functions safely.
In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. This job description will be subjected to review with the post holder, from time to time to ensure it accurately reflects the duties and range of the post.
This post is:
• subject to Enhanced DBS Disclosure
• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Candidates must be eligible to live and work in the UK
• Please note: Our office base is on the first floor of a Victorian building with steep stairs.
To be shortlisted,
· Candidates must fully complete our application form, and show clearly how their previous experience and knowledge meets all aspects of the person specification with examples given of actual actions/experience relating to the person specification. Please go to our website to complete the application by 9.00am on 28th August. We do not accept CVs
· Be prepared to visit Brent Mencap so key staff and self-advocates can meet them informally before the interview day or have a 60–90-minute Teams meeting with them. To arrange a face-to-face or Teams meet up on a Wednesday only please contact our office manager Simon via the website.
Interview details
· A 4-part Interview with senior staff, self-advocates, operational managers and trustees, will take place at Brent Mencap on Friday 5th or 12th September 2025. Shortlisted candidates will be given a paper-based scenario to complete and send to us on the Thursday before the interview
· We anticipate the full interviews will take 2.5 hours with a 30-minute break at some point.
ABOUT US
The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Join our Online Information Session! We are hosting an Online Information Session with the CEO and existing Director of Brand and Communications (Supporter Mobilisation) to give candidates an opportunity to learn more about the role and to ask any questions.
The session will last no longer than 45 minutes and will be held at 14:00 on Monday 1 September.
THE ROLE
We are looking for an experienced, visionary leader to join our Executive Leadership Team as Executive Director of Supporter Mobilisation. This is a newly refocused position, shaped with the future in mind, and designed to deepen the public’s relationship with trees and woods. We are fighting for the health of people and the planet with every tree.
You will be at the helm of our strategy to engage millions-inspiring action, growing income, and strengthening our brand. Leading a talented and passionate team, you’ll develop bold, integrated campaigns that move hearts and minds. You’ll oversee communications, digital and community fundraising, membership, and our high-profile campaigns and Trees for All programme that builds public awareness and inspires a mass movement of support for our cause.
Working closely with the CEO and fellow Executive Directors, you’ll also play a key role in shaping the strategic direction of the Trust and ensuring alignment across our work, people, and values. Helping the Trust protect and restore woodlands that have stood for centuries - the crown jewels of the natural world in the UK - and create the woods of the future, means this role will leave a legacy which will last for generations. It’s an opportunity to lead with purpose, engage and inspire others, and literally change the nature of the UK landscape for the better.
THE CANDIDATE
We are looking for a senior leader with a track record in large-scale communications, supporter engagement and mobilisation, or fundraising. You’ll have a strong understanding of how to use inspiring stories, quality data, and digital innovation to move people to action-and how to build momentum around a mission.
You’ll bring strategic insight and a collaborative spirit, with the gravitas to influence at the highest levels and the heart to connect with people from all walks of life - helping us to bring trees and woods to all.
Just as important as your skills is your alignment with our cause. You’ll be values-led - passionate about our cause and excited by the potential of this pivotal role to shape lasting change.
Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
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Enhanced Employer Pension
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Life Assurance
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Flexible & Hybrid Working Options
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Generous Annual Leave (25 days + bank holidays)
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Annual leave buy and sell
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Enhanced Parental Pay
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Employee Assistance Programme
Commitment to Diversity & Inclusion: The Woodland Trust embraces diversity and inclusion. We want our team to reflect the UK's diverse community. We support people from all backgrounds to apply, especially those who are under-represented.
Application Advice: Even if you don't meet every requirement of the role, we would encourage you to apply. Your enthusiasm for the environment and our core values-Grow Together, Explore, Focus and Make it Count-are what matter most.
To maintain fairness and reduce bias during shortlisting, we keep our candidates’ personal details hidden from hiring managers, please help us to maintain your anonymity by removing personal details from your CV prior to submission.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We look forward to hearing from you and working together to make a positive impact on our planet.
1st Interviews will be held via Teams on Monday 6 October 2025
2nd Stage Interviews will be held in-person at our Grantham Office on Tuesday 14 October 2025
Details of both events will be shared with shortlisted candidates prior to each stage.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Head of Policy and Engagement
Location: London, (The Foundry, Vauxhall)
Type: Permanent, hybrid
Hours: 4 days/28 hours a week
Salary: £50k pa (FTE)
About Equally Ours
Equally Ours (previously the Equality and Diversity Forum) is a UK charity that brings together people and organisations working across equality, human rights and social justice to make a reality of these in everyone’s lives.
Through our members and networks, Equally Ours joins up research, policy and communications to shift public opinion and policy in positive and powerful ways. This is an exciting and pivotal time for us. At the end of 2022, we launched a 10-year strategy, 'Together for social justice', which sets out our bold agenda to increase equality and strengthen rights at scale.
We are a voluntary membership organisation dedicated to supporting networks, communities and grassroots groups across the UK to influence public policy and decision-making processes.
This important new role aims to support London-based members and our wider networks in shaping meaningful, structural public policy changes that address climate action, social justice, and economic opportunity. This role will work at the intersection of national and London government agendas, ensuring that the diverse experiences of Londoners shape a more socially just London and the UK that protect and advances people's equality and human rights.
Role Overview
We are seeking a Head of Policy and Community Engagement to lead our policy advocacy and community engagement initiatives. This role is crucial in helping our members develop a collective voice, influence policy at both local and national levels, and drive long-lasting, systemic change. The successful candidate will work closely with London-based members and grassroots organisations, convening and facilitating opportunities to develop a unified and impactful voice and advocate for systemic change on key issues such as climate justice and resilience, employment inequality and economic inclusion, particularly in the context of public sector investment and the green economy. They will have a passion for human rights, equality and social justice, and strong policy advocacy and stakeholder engagement experience.
Key Responsibilities
Policy Advocacy & Engagement
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Support Member Voice: Facilitate opportunities for our members (and their networks) to develop a unified and impactful voice on key policy issues.
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Drive structural change: Advocate for systemic, rather than piecemeal, policy reform on issues relating to climate action, law and economic opportunity.
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Policy research & analysis: synthesize research data, commission research, and stay informed on the priorities of national government, Greater London Authority and local borough councils, as well as those of funders, to provide members with strategic analysis and support in developing and influencing policy.
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Focus on intersectionality: Promote the adoption of an intersectional, pan-equality, and human rights-based framework in policy areas such as the equality and human rights legal framework, climate justice and social investment.
Community & Network Development
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Develop and strengthen membership model: Lead efforts to develop and adapt our membership and engagement model, ensuring it remains responsive to the evolving needs of our London network and the wider movement.
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Equip grassroots groups: Work closely with grassroots organisations to build their capacity and influence on key issues, supporting them to engage directly with policymakers and participate meaningfully in policy debates.
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Promote collaboration and capacity building: Promote collaboration among members, encouraging the sharing of best practice, strengthening their collective voice, and enhancing their effectiveness in advocating for their communities.
Strategic Initiatives & emerging trends
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Horizon scanning and trend analysis: Monitor emerging trends in the climate, social justice, and community development sectors, ensuring strategies are adapted to address these developments.
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Network expansion: Identify opportunities to grow our network and extend our reach, ensuring more grassroots organisations are empowered to engage with policy agendas and drive systemic change.
What skills and experiences we’re looking for:
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Strong policy expertise: demonstrable experience of analysing evidence from a range of sources (lived experience, think tank and academic reports,) and working collaboratively with communities to identify the root causes of inequality and create policy solutions. Ideally in one or more of the areas of climate justice, economic opportunity, and social inclusion.
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Community Engagement: Experience of working with grassroots organisations and local communities, with a focus on building capacity and amplifying their voices at local borough, London and UK government levels.
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Advocacy Skills:
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Strong understanding and demonstrable experience of public policy change processes at the intersection of UK and London government agendas
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Proven ability to develop, lead, implement and monitor influencing strategies that drive systemic change
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Strategic Thinking: Ability to think creatively and strategically about developing engagement models and responding to emerging trends in social and environmental justice movements.
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Commitment: commitment to and a sound understanding of how to apply equality, intersectionality and human rights principles to public policy development, and the credibility to build trust with communities.
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Network Building: Demonstrable experience in growing and supporting membership networks or coalitions, ideally in the voluntary or charity sector.
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Emotional intelligence: High levels of emotional intelligence and resilience, including the understanding and ability to manage how lived experience of our privilege and inequality can impact in the workplace for yourself, colleagues and external stakeholders.
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Managing staff: Experience managing at least one staff member, providing both task centered and pastoral support. The ability to hold and manage difficult feelings and conversations with tact and sensitivity.
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Anti-racism: Commitment to embed anti-racism across all aspects of our work.
Desirable:
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Experience of commissioning different types of research
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Experience of working with impact monitoring and evaluation frameworks, for example theory of change methodology.
Starting Salary - £31,613 (including London Weighting)
Location: Office Based - London
Job Profile
Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?
The post holder will contribute to ensuring the Supporter Donations Team (SDT) manages and administers supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.
Accountability
The post holder reports to the Supporter Donations Manager and will work alongside a team of Supporter Donation Assistants, collectively delivering the team’s key aims and responsibilities.
Key Responsibilities
Supporter Care:
- Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
- Provide phone cover to the Supporter Care team as required.
- Provide Reception training to the Supporter Care team as required.
Donations:
- Accurately code donations received, ensuring agreed departmental procedures are followed.
- Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
- Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
- File and archive financial data, while adhering to strict audit controls.
Gift Aid:
- Understand Gift Aid and its application within CAFOD.
- Assist with all aspects of tax-effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.
Thanking:
- Produce and dispatch letters to thank and acknowledge donations received.
- Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
- Contribute to ongoing enhancement and improvement of supporter thanking
Post/banking:
- Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
- Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.
Safeguarding
All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Person Specification
Understanding our context
- Understanding Catholic identity - Show an understanding of and work with the Catholic community to further CAFOD's mission.
- Understanding CAFOD - Demonstrate how both CAFOD’s and Catholic values influence all our work internally and externally.
- Understanding international development – Have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities
Working together
- Managing ourselves – Happy to take on additional responsibility to help the team or others under pressure.
- Working with others – Build collaborative relationships across CAFOD and with external partners, donors and suppliers.
- Communicating - Ensure others fully understand what has been discussed and agreed. Make timely contributions to decisions.
- Looking outwards – Build cooperative, professional relationships with partners, supporters, donors, suppliers and the communities we serve
Making change happen
- Managing resources - Offer ideas to improve information systems and processes to reduce costs and improve efficiency.
- Achieving results - Look for better processes and ways of working to achieve results.
- Managing our performance - Agreeing realistic deadlines and measurable objectives for myself, others and the team.
- Taking the lead - Take a lead in identifying solutions and making change happen
Job Specific Competencies
- Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
- Ability to communicate professionally with supporters, from individual givers to religious communities.
- Displays excellent written and verbal communication skills.
- Ability to build strong collaborative relationships with colleagues.
Desirable Criteria
- Experience with a CRM software/ database
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.