Senior customer advice and information officer jobs

Job title: Programme Assistant, Enquiries 

Line manager: Team Leader, Enquiries (Senior Officer, Enquiries in Team Leader’s absence) 

Salary: £30,000 

Type of contract: Permanent 

Start date: 16th February 2026 or shortly thereafter 

Benefits: 

• Challenging and rewarding work, always life-changing, sometimes lifesaving 

• Competitive salary 

• Team and individual training opportunities 

• Commitment to performance and personal development 

• Hybrid working, home and office (minimum 2 days each week in the office) 

• Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm 

• 25 days plus Bank Holidays annual leave entitlement 

• 8% employer pension contribution 

• Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes 

Role purpose statement: The Programme Assistant, Enquiries plays a vital role in the Fellowship Programme working directly with academics facing immediate risk in their home countries to carry out due diligence or signposting. This includes managing an individual caseload, dealing with prospective applications and general enquiries, providing administrative support to the Enquiries team as well as support across the Fellowship Programme when needed. 

Organisational Background 

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to rescue academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. A number of Cara’s founders and Council members also personally provided places and/or funds to help individual academics; and Cara, known in the 1930s as the AAC, later the SPSL, was closely involved in the successful effort in 1933 to bring to London the Warburg Institute art library, which had been prohibited by the Nazis, and six of its staff. The Fellowship Programme is the continuation of the rescue mission operation started in 1933. 

Cara has been a lifeline to academics at risk for over 90 years, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine. Cara support is typically framed as temporary sanctuary offered at times of heightened risk. 

Cara Objectives ‘To assist academics who have been, or are, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’ 

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’ 

This is a critical time to join our dedicated and friendly Fellowship Programme team as we expand our capacity to support at-risk academics from the Middle East, Sudan, Myanmar, Afghanistan, Ukraine, Russia and many other countries. 

Role & Responsibilities  

Casework  

• Signposting prospective applicants to the application form. 

• Manage own caseload, preparing cases for eligibility review, including arranging calls to speak with applicants, booking English language tests, and gathering all relevant documentation.

• Escalating complex cases to the Team Leader as required. 

• Maintain accurate and GDPR-Compliant records of casework activity. 

• Researching international affairs to develop understanding about risks applicants face. 

• Researching potential hosts for academic placements and liaising with external stakeholders in relation to applicants. 

• Attend weekly case review meetings with the team. 

Administration   

• Provide general administrative and logistical support, including answering phone enquiries. 

• Manage the general enquiries inbox, alongside another colleague, answering emails about the enquiries’ process, the Fellowship Programme and Cara. 

• Signpost enquiries to relevant colleagues internally and to other organisations where applicable. 

• Contribute to report writing. 

• Present and collect data on general enquiries and applications to the Programme. 

• Ensure safekeeping of confidential information. 

• Maintain excellent detailed records of correspondence, documents, and activities. 

• Provide administrative support to colleagues on projects as required.

Managerial Support  

• Contributing to Fellowship Programme policy changes and decision-making. 

• Provide advice and guidance to colleagues. 

Ad Hoc Responsibilities  

• Show adaptability and willingness to take on additional work when necessary. 

• Support the Fellowship Programme and Cara as a whole with ad hoc responsibilities.

Responsibilities also include related activities that might arise in relation to the Fellowship Programme as required by the Chief Executive and Deputy Chief Executive & Fellowship Programme Manager, and other senior colleagues. 

Person Specification 

Essential:  

• Bachelor’s degree 

• Fluent English (spoken and written) 

• Proactive with a willingness to learn 

• Confident and empathetic with strong interpersonal and communication skills 

• Ability to work under pressure in a fast-paced environment 

• Keen team player who is ready to support and help colleagues 

• Excellent record keeping and attention to detail 

• Ability to work independently and in a team 

• Good time management with ability to prioritise and independently work to deadlines 

• Understanding of issues of confidentiality

• Interest in and commitment to the work of Cara 

• Confident use of Microsoft package 

• Awareness of current global issues

• Ability to handle difficult conversations with sensitivity and resilience 

Desirable 

• Master’s or equivalent experience 

• Casework experience 

• Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered 

• Salesforce/CRM software experience 

• Experience in a supporting role with people with lived experience of forced migration or other forms of severe adversity 

We are seeking exceptional applicants for the new post of Head of Safety and Risk, based at our head office in Stockport, to lead on the management of safety and risk across our organisation. The Head of Safety and Risk will be a key member of our highly performing senior leadership team and will contribute to our wider success and positive reputation. This challenging new role would be ideal for a competent, experienced Health and Safety professional keen to take on a role that blends strategy and operational delivery.

Creative Support is a national, fast growing, organisation with charitable status providing care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing over 1,000 units of supported housing. Creative Support is regulated by the CQC and Regulator of Social Housing and therefore must achieve high standards of health and safety compliance. As a large employer with over 5,000 staff nationally, we promote a culture of safety, awareness, compliance and good practice, with a commitment to keeping our staff and service users as safe as possible.

This senior leadership role will include specific responsibility for:

· Management of the Health & Safety team and functions

· Providing a responsive and customer-focused Health & Safety Helpdesk

· Ensuring compliance with Health and Safety legislation and regulations

· Development and ongoing management of the Health & Safety inspection programme

· Oversight of incidents, accidents & RIDDOR cases (including appropriate escalation & follow up)

· Undertaking investigations and supporting the Executive Team with incident management, identifying root causes, leading/attending strategy meetings and implementing follow up actions

· Case management of insurance claims and other high risk safety cases

· Writing and presenting professional reports and safety briefings

· Providing accurate data, reports, advice and assurance to the Executive Team and Board 

· Collaborating across departments to ensure effective safety governance & risk management

· Reporting to and liaising effectively with regulatory bodies & other external stakeholders

· Devising and implementing safety-related campaigns and the dissemination of safety information

· Embedding effective risk assurance, risk management and continuous improvement

· Oversight of our vehicles management function and line management of the Vehicles Officer

· Contributing to the review of the corporate Risk Register

· Championing a proactive culture of risk prevention and management aligned to strategic and business objectives

In order to fulfil this role, you will need a track record in the management of health and safety in a health, care or housing environment, and a relevant safety qualification. You will demonstrate understanding of the Health & Safety at Work Act and other safety legislation and regulatory requirements. You will be conscientious, well organised, and able to clearly delegate to others whilst maintaining personal accountability. A proactive, assertive, and confident approach is essential, as is the ability to lead and motivate your team to provide excellent customer service and meet performance expectations and KPIs.

You must demonstrate a high standard of written English, with the ability to write professional reports.  You will have strong IT and data management skills, including the confident use of word, PowerPoint, spreadsheets and databases. The ability to critically read documents and accurately identify facts, issues, and root causes is essential. You will be able to research and evaluate information, and take responsibility for staying up to date with changing legislation, case law and emerging good practice.

You will be required to handle information of a confidential nature and must observe the highest standards of diligence and professionalism, with excellent attention to detail. You must be able to represent Creative Support in a credible and assuring manner, and liaise effectively with internal and external stakeholders.

We will support your ongoing professional development with access to training and membership of professional networks.

Benefits of working with Creative Support:

· Flexible working arrangements

· High level of training and development through our Creative Academy

· Pension with company contribution

· Free life assurance

· 30 days paid annual leave plus bank holidays, plus an additional day off for your birthday

· Friendly, supportive work environment

· Career development opportunities

· Other benefits including Employee Assistance Programme

We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel.

 The post will be based in our Head Office in Stockport. Our offices are readily accessible via public transport, as we are based in in the centre of Stockport and close to the mainline train station. Due to the need for travel to our sites across the country, you must be a car driver with a current cleaning driving licence. We can provide a lease car or taxable monthly car allowance of £250 per month.

Vacancy Reference Number: 84354

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Creative Support is a passionate, inclusive and anti-racist organisation with a commitment to equality and diversity. We are recognised as a Mindful Employer, a Stonewall Diversity Champion and a Disability Confident Employer and have been awarded Investors in People Gold in recognition of our commitment to our employees.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

As an interim Supervising Solicitor in Public Law, you will supervise and carry out CPAG’s public law legal aid cases, to benefit families and children in poverty. You will play an active role in managing CPAG’s legal practice and conduct high-profile public law litigation. 

We are looking for someone who is passionate about using the law to advocate for the rights of, and directly improve the lives of, families in poverty. The ideal candidate will be a solicitor (E&W qualified) with experience of conducting public law litigation and legal aid (publicly funded) work. You will be able to supervise the casework of colleagues, such as CPAG’s junior or trainee solicitor(s) and welfare benefit advisers. You may have experience of working with clients in vulnerable situations or with additional needs, for example, survivors of domestic abuse, refugees, disabled people or children and young people.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack. 

We welcome applications on a secondment basis.

For more information about this post and to apply download the Supervising Solicitor - Public Law (Interim)

About Ally Pally

As a charity we are committed to safeguarding our heritage while continually evolving our offer to meet the needs of today's audiences and communities. We are at a pivotal moment in our journey with our 10-year vision A Sustainable Home for All That We Do sets out an ambitious future; enabling everyone to experience inspirational culture, world-class entertainment, unique heritage and restorative green space

About The Role

The Governance Manager is a trusted advisor to the Board of Trustees and the Executive Leadership Team on all governance matters. 

The post holder will manage the day-to-day administration of governance functions.

Essential

1. Board and Executive Team administrative support
2. Ensure full compliance with statutory and regulatory requirements
3. Lead the design of the governance framework, policies and procedures
4. Coordinate Trustee recruitment, appointment and inductions
5. Coordinate risk management systems and reporting frameworks
6. Oversee compliance with UK GDPR and Data Protection Legislation
7. Maintain all statutory records, registers and governance documentation
8. Collate and track organisational performance against KPIs

For further details including how to apply please see the JOB PACK on Alexandra Palace's careers page

The deadline for applications is 5pm Tuesday 17 February

Job Title: People Development Manager (Job Share)

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £23,036 per annum, pro rata based on an FTE salary of £57,590 per annum. (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Part Time, Fixed Term (1 year)

Hours: 15 hours per week (Wednesday's and Friday's as part of a job share)

We are now seeking a People Development Manager (Job Share) to join our People & Culture team and help us strengthen learning, development, and organisational capability across Refuge.

As People Development Manager, you will play a key role in delivering effective, compliant, and customer-focused People services that help colleagues perform at their best and support Refuge’s strategic objectives.

Working collaboratively with managers and your job-share partner, you will shape and deliver an organisation-wide training and learning offer that meets diverse needs, supports professional growth, and enhances our inclusive culture.

You will lead on the development of our newly implemented learning system, our evaluation framework and monitoring and developing our apprenticeship scheme. Alongside your job share partner and the Deputy Director of People & Culture, you will help develop our new learning strategy.

You will be part of a supportive People & Culture team committed to positive change and continuous improvement. In this role, you’ll have the opportunity to shape meaningful development initiatives that help colleagues grow and ensure Refuge remains a great place to work.

Closing Date: 09:00 am 12 February 2026

Interview Date: 19 February 2026 

After a successful Inspiring Minds Campaign that raised £50m over a 10-year period and achieved the goal of providing bursaries to 1 in 4 pupils, the Latymer Foundation is now entering a new strategic period. A new three-year strategy will sustain and grow bursary provision, driving us towards the goal of achieving needs-blind admissions, whilst positioning Latymer as the independent school that sets the global standard for access, inclusion and opportunity.

Within this context, the Head of Philanthropy will play a vital role in securing the financial resources that sustain Latymer’s sector-leading bursary programme, ensuring that talent, not financial circumstance, determines access to a life-changing Latymer education.

The Head of Philanthropy role will have a strong personal focus on major gifts fundraising, whilst overseeing all philanthropic income streams — Major Gifts, Regular Giving and Legacies.

Salary circa £75,000 per annum, dependent on experience.

To apply and find out more about the school and our attractive staff benefits package, please visit our dedicated recruitment website via the Apply button.

Closing date: 9.00 am on Monday, 23rd February 2026.

Interviews 1st Round (Virtual) – Tuesday 3rd & Wednesday 4th March 2026.

Interviews 2nd Round (In-person at Latymer Upper School) – Wednesday 11th March 2026.

Diversity – The School is fully committed to the principles of equal opportunity, diversity and inclusion. We have an established and representative staff Equality and Diversity Board to help drive forward positive change. A further Equality and Diversity Committee has recently been formed from our student population.

We are committed to attracting and retaining the very best staff, ensuring that our staff body reflects the diversity of our students and local community. Acknowledging a lack of ethnic diversity within our Support Staff community, we particularly encourage applications from Black, Asian and Minority Ethnic candidates for this role. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010; however, the School may employ positive action where diverse candidates can demonstrate their ability to perform the role equally well.

The School is committed to safeguarding and promoting the welfare of children and young people. All posts are subject to an enhanced DBS, online checks and receipt of two satisfactory references.

Head of Corporate Partnerships

Location: North London (3 days per week in the office)
Hours: 37.5 per week
Salary: £50,000 to £55,000 per annum
Reporting to: Director of Fundraising
Term: Permanent

Aquilas is delighted to be partnering witth a much loved children's charity to recruit a Head of Corporate Partnerships to join their successful fundraising team.

About the role:

In this role, you will work closely with the Director of Fundraising & Communications to develop and enhance their Corporate and Special Events Programme. This is very much a hands-on role of team leadership and direct account management. This includes six figure partners. 

The post-holder has a key role in the management of their Philanthropy & Corporate Board, which bring together industry leader to help move both these programmes forward. There is great freedom to innovate and a healthy pool of local business with an affinity to our cause. The post-holder takes a key leadership role across fundraising and marketing, working with their peers  and Director to take strategic decisions for wider benefit of the department. 

Line managing a small team of two you will play a key role in building and maintaining relationships with existing and prospective partners of the charity. You will ensure our partners have the best possible experience, making them feel engaged and motivated, valued and informed about the impact of their involvement and help them achieve their organisation’s objectives.

About you:

You will be an inspiring Corporate Fundraising Head, excellentcommunicator and a natural relationship builder. You will have demonstrative experience in people management within Partnerships and ideally a strong, broad background in corporate fundraising or commerical sales.  Excellent donor stewardship skills in terms of account management of existing supports

To Apply:

To receive a candidate pack or arrange a confidential conversation, please contact:

Kieran McGorrian, Head of Not for Profit Appointments, Aquilas