Senior customer advice and information officer jobs

We are seeking an organised, proactive, and people-focused Business Support and Grant Manager to join our growing charity. This new full time role has been created to support increasing demand and offers the opportunity to contribute directly to projects that deliver lasting community impact. The position is offered on a two-year fixed-term contract, with the intention of becoming permanent. Some UK travel, including occasional overnight stays, will be required.

Reports To: CEO

Contract: Full Time Fixed Term (2 years) with the intention of becoming permanent

Location: Within commuting distance of Milton Keynes, with UK travel and occasional overnight stays. Hybrid working from home will be optional following an induction period of at least two months at the head office. 

Purpose of the Role: To provide effective business support and development assistance to the charity while managing community grants from application through to award, monitoring and reporting. The postholder will support organisational growth, stakeholder engagement, tendering for new contracts, and the delivery of grant funding that creates positive community and social impact.

Probation Period: Four Months

Key Responsibilities:

Business Support

· Support the day-to-day operational effectiveness of the charity.

· Coordinate, prepare and submit tenders and business proposals.

· Gather and collate information from internal and external stakeholders to support submissions.

· Ensure all submissions are completed accurately and within deadlines.

· Support the CEO and Grant Director with reports and presentations.

· Maintain accurate records, databases and organisational documentation.

Grant Management

· Administer grant programmes from application to project completion.

· Review and assess funding applications against agreed criteria.

· Undertake due diligence and eligibility checks.

· Attend community benefit fund Advisory Panel Meetings.

· Monitor grant expenditure and funded project progress.

· Review monitoring reports and evaluate project outcomes.

· Ensure compliance with governance, funding conditions and reporting requirements.

· Maintain accurate grant records and audit trails.

Stakeholder Engagement

· Develop and maintain positive relationships with funders, applicants, community groups and partners.

· Provide guidance and support to applicants throughout the grant process.

· Support the onboarding of new clients.

· Represent the charity at meetings and events and public consultations.

· Act as a key point of contact for stakeholders and grant recipients.

Community Benefit Funds

· Support the development and delivery of community benefit funds.

· Assist with planning, governance, assessment and reporting activities.

· Support research and community engagement initiatives.

· Contribute to ensuring funds deliver measurable and lasting community outcomes.

General

· Uphold the values, policies and procedures of the charity.

· Work collaboratively across the organisation.

· Undertake other duties appropriate to the role and level of responsibility.

Person Specification

Essential Criteria:

Experience

· Experience of preparing tenders, funding bids or funding applications.

· Experience of stakeholder engagement and relationship management.

· Experience of managing multiple projects and competing priorities.

· Experience of producing reports and maintaining accurate records.

Knowledge

· Understanding of grant-making processes and funding assessment principles.

· Knowledge of governance, compliance and accountability requirements.

· Understanding of community-focused or charitable activities.

Skills & Abilities

· Excellent written and verbal communication skills.

· Strong organisational and project management skills.

· Ability to assess information objectively and make evidence-based recommendations.

· Strong attention to detail and accuracy.

· Ability to build effective relationships with a wide range of stakeholders.

· Competent in Microsoft Office applications and database management.

· Ability to work independently and use initiative.

Personal Attributes

· Proactive and self-motivated.

· Professional and trustworthy.

· Strong commitment to fairness, transparency and integrity.

· Adaptable and solutions-focused.

· Passionate about supporting communities and delivering positive impact.

Desirable Criteria

Experience

· Experience working within a charity, community organisation, social enterprise or funding body.

· Experience managing community benefit funds.

· Experience of contract management or project delivery.

· Experience supporting senior leaders or board-level governance activities.

Knowledge

· Understanding of social value and community wealth-building principles.

· Knowledge of charity governance and funding environments.

Qualifications

· Degree-level qualification or relevant professional experience.

· Relevant qualification in business administration, project management, fundraising, grant management or a related discipline.

Other Requirements

· Willingness to travel across the UK.

· Ability to undertake occasional overnight stays.

· Right to work in the UK

· UK Driving License

The Commercial and Estates Director provides strategic and operational leadership of the Quakers in Britain Commercial and Estates teams, and in addition is a part of the Quakers in Britain Senior Leadership Team.

You may or may not be a Quaker, but you’ll be confident working in an environment where our values of simplicity, truth, equality, peace and sustainability are at the forefront of our decision-making. You'll have a track record of applying these values in commercial contexts, as well as a sympathy with the wider Quaker faith and aims.

You will ideally bring a record of achievement in:

• Leadership and management of a multidisciplinary team in the attractions or conferencing sector with knowledge of buildings and facility management, either in the private sector or as part of a complex commercial arm in the public or voluntary sectors.
• Innovative and creative business development.
• Experience in marketing and developing a strong customer base.

For further information and for details on how to apply, please visit our website.

Closing date: 8am on Monday, 24 August 2026.

Shortlisting: w/c Monday, 31 August 2026.

Informal discussions: w/c Monday, 7 September 2026.

Formal interviews: Monday, 14 September 2026.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.

Resourcer

Location

Preston

Length of contract

Full time and permanent

Hours

37.5 hours per week, Monday to Friday

To be worked between 8am and 6pm, by arrangement, (inc 30-minute unpaid lunchbreak

Pay Scale

£24,800 - £25,500 per annum plus on-target team bonus

Responsible to     

Manager

Holiday entitlement

Paid holiday entitlement of 28 days, plus 8 bank holidays

And a day’s leave on your birthday, and a wellbeing day’s leave

The role

To support the team of Recruitment Consultants to place ex-offender candidates into sustainable paid employment with local employers, as the first point of contact for new candidates; also to offer comprehensive administrative support in candidate data collection and reporting

Purpose                 

We place people with convictions into paid work, so they can build purposeful lives and see their families thrive

Mission                 

We do this by providing practical employment support, linking them to companies with good jobs

Vision                 

A  society  where  people’s  past  convictions  don’t  define  their  employment future

Key Responsibilities

1. Carry out telephone registrations and first screening interviews with all new candidates, to identify initial motivation, suitability and matching for The Recruitment Junction’s services, and its job opportunities

• The central role of a Recruitment Resourcer is to find and qualify candidates for each of the roles the Recruitment Consultants are trying to fill.
• This covers the full recruitment process, so Resourcers typically spend their days responding to incoming applications, placing job adverts to attract candidates, and conducting searches on the company database to find candidates with relevant skills.
• Call candidates to discuss their experience and identify whether they will be a good fit for the services and available roles.
• Most of these tasks will be carried out on the phone, although there will be times where Resourcers meet face-to-face with employer-clients or candidates to discuss their roles.
• All candidates have a criminal record and for many this can feel like an almost insurmountable barrier to gaining or returning to work; self-confidence can be low and there is often a lot of regret or shame.
• The role of the Resourcer requires an approach which is empathetic and sensitive, speaking hope into people’s situations and conveying the sincere belief that each person has the ability to find purposeful and fulfilling work, regardless of their past.

2. Manage the process of candidate data collection and outcomes reporting, to allow The Recruitment Junction to satisfy the reporting requirements of its funders and commissioners

• Record candidate information on the internal CRM database (as well as any other proprietary databases as required by funders or commissioners), ensuring that all registration forms, data privacy consent and other necessary candidate documentation are properly completed and filed.
• Carry out ID and Right to Work checks on new candidates, ensuring results are properly recorded.
• Work with the team to ensure that regular internal reporting on outcomes takes place in a way that is accurate and timely and helps the charity to learn and adapt its programmes as needed.

3. Carry out other general administrative duties as required

Under the direction of the Manager, carry out general administrative duties as required, including but not limited to:

• First point of contact by phone and email for all candidates and external referral partners.
• Greeting visitors and offering teas and coffees.
• Maintaining a stock of all office supplies, including replenishing the in-house food bank.
• Supporting the team in any way required, including checking and answering phones and emails in their absence, helping to draft CVs, booking people onto training courses, ordering ID documents and shopping for interview outfits with candidates.
• Collating information required for grant applications and contract bids/tenders.
• Assisting with fundraising activities, including maintaining the donor database.
• Financial record-keeping and data entry.
• Participating in at least one fundraising or crowd-funder event per year and, on an ongoing basis, seeking to build up the charity’s donor base through soliciting monthly and one-off donations from across your friendship, business and church networks.

This is a non-exhaustive list of tasks and may be amended from time to time in line with the needs of the charity.

Our Interview Process

This vacancy will close on 6th September, with applications being shortlisted on 7th September.

If you are successful at the shortlisting stage, you will be invited to attend the first stage of our interview process on Tuesday 8th September, between 4:30pm and 7pm, at our new offices in Preston.

We want our recruitment process to give you the opportunity to get to know The Recruitment Junction (TRJ) just as much as it allows us to get to know you.

The evening will begin with an introduction to TRJ from our CEO and Senior Leadership Team, giving you the opportunity to hear more about who we are, our values. the work we do and what it is like to be part of our team. You will also have the opportunity to ask questions in an open audience environment, allowing you to find out more about TRJ, our work and our organisation. Refreshments will also be provided.

You will then have a short, informal, face-to-face conversation with one of our hiring managers. This is designed to be a relaxed opportunity for us to learn a little more about you, while also giving you the chance to ask questions and decide whether TRJ is somewhere you would like to continue pursuing a career.

Following the first-stage event, we will invite successful candidates for a formal final interview.

Key dates:

• Applications close: 6th September
• Shortlisting: 7th September
• Stage One – Recruitment Evening: Tuesday 8th September, 4:30-7pm
• Stage Two – Formal Final Interview: Wednesday 16th September – time to be confirmed

We hope this approach creates a welcoming and informal first stage, giving you a genuine opportunity to learn more about TRJ, meet members of our team and decide whether we are a fit for each other.

We are looking for someone to contribute effectively to governing the organisation. You will have skills and experience in at least one of the following areas; housing development, property maintenance, strategic asset management or finance / treasury. Preferably, you will also have experience in the social housing sector.

About Hastoe

 Hastoe was established over 60 years ago and now manages more than 7,500 rented, shared ownership and leasehold homes, mainly located across the south of England from Devon to Norfolk. Since 1987 we have focused on being a leading rural housing specialist, helping to sustain rural areas by working in partnership with communities to deliver high-quality, affordable housing developments for local people. However, we still have properties in urban areas that remain important to us.

Our Business Strategy is focused on ensuring our homes are safe, that we deliver on our customer needs, and that we are sustainable as an organisation.

The role

As a Board Member you will be responsible for:

· Helping to set our strategic direction.

· Overseeing our financial and operational performance.

· Supporting effective governance and risk management.

· Ensuring regulatory compliance and customer focus.

· Acting as an ambassador and representing Hastoe.

The role is expected to require a time commitment of around 15 days a year, including an overnight stay to attend an away day. Our meetings are held during the day and generally in London. There may be occasional travel required to other locations, e.g for a scheme opening.

How to apply

Please submit your CV together with a covering letter which sets out your interest and related experience.

Please also include the names of two referees. Referees will not be approached until the final stages and not without your prior permission.

The closing date for applications is midnight on 20 September 2026.

Location: Bristol office, hybrid (minimum two days a week in the office)

Salary: £38,456 per year (Band F)

Job Type: Full-time (37.5 hours a week), fixed term for 12 months with the possibility of extension

The role:

Every year CSE's advice service helps thousands of people to cut their energy bills, improve their homes and stay warm. Thousands more struggle with cold homes and unaffordable bills without ever knowing that free, expert advice is available. This role exists to change that.

As Marketing Manager, you will grow awareness of, and referrals to, CSE's energy advice services across both B2B and B2C audiences. You will build relationships with the professionals and community organisations best placed to refer people to us and develop campaigns that reach householders directly.

You will own a sustained marketing plan, produce high-quality materials and measure your impact. Reporting to the Head of Communications, you will work closely with colleagues across Communications and our Household Energy Services team. It is a creative, fast-moving environment where good ideas get acted on.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Develop and maintain a sustained, practical marketing plan for CSE's advice services, covering referrer engagement (B2B) and direct-to-public activity (B2C).
• Work with Household Energy Services project managers to set clear objectives and targets, and report on performance.
• Research and map the professional referrer landscape, identifying the right intermediaries for each project area.
• Build and maintain a segmented referrer database and lead a proactive outreach programme, re-engaging lapsed partners.
• Develop messaging and materials that help referrers understand our advice services and promote them confidently to their clients.
• Deliver public-facing campaigns across print, community and digital channels, including activity reaching people who are digitally excluded.
• Work with the Digital Communications Manager on project-specific digital activity, including Google Ads, website content and email campaigns.
• Produce print-ready materials independently in Canva or Adobe Creative Suite, in line with CSE's brand and co-branding guidelines.
• Own marketing measurement for the advice services, using data to inform decisions and make the case for investment.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Three to five years' experience in a marketing role, with responsibility for planning and delivering campaigns or marketing programmes.
• Experience of marketing to two distinct audiences: professional intermediaries (B2B) and members of the public (B2C).
• Experience of building and managing relationships with external organisations or referral networks.
• Experience of producing print-ready materials independently in Canva and/or Adobe Creative Suite, working to brand and style guidelines.
• A strong communicator, able to turn complex information into clear, accessible content for non-specialist audiences.
• Analytical – able to interpret data, identify what is working and make evidence-based recommendations.
• Organised and self-directed, able to manage a varied workload across projects with minimal supervision.
• Able to manage a marketing budget, track spend and demonstrate value for money.
• Proactive and self-motivated, with genuine empathy for CSE's mission and the communities we support.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

CSE offer a range of other benefits including:

• You will be entitled to 25 days' paid holiday (plus statutory holidays)
• Company pension scheme with 8% employer and 6% employee contributions
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with working hours and will discuss this openly if you are invited to interview.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email address (found in candidate pack). Your application should demonstrate your suitability against the criteria in the person specification and job description. CVs and supporting letters will not be considered.

Development & Fundraising Manager

Location: Hampshire (with travel across the region)
Salary: £45,000–£50,000 per annum
Contract: Permanent, Full-time (37.5 hours per week)

An exciting opportunity has arisen for an experienced fundraising professional to join a large faith-based organisation in a newly created leadership role. Working across a network of local communities, you will help build long-term financial sustainability by strengthening stewardship, growing fundraising income and supporting local fundraising initiatives.

The role

Reporting to the Chief Operating Officer, you will lead fundraising activity across the organisation, working closely with senior leaders, community representatives and volunteers.

You'll develop stewardship campaigns, increase regular giving and Gift Aid, expand digital and contactless giving, secure grant funding and promote legacy giving. You'll also provide fundraising advice, training and strategic support to help local communities achieve their fundraising ambitions.

Key responsibilities

• Lead stewardship initiatives to increase regular giving and long-term income.
• Develop and deliver fundraising campaigns and appeals.
• Identify and secure grant funding for a range of projects.
• Promote and develop legacy giving.
• Support the adoption of digital and contactless giving.
• Provide fundraising guidance and training to volunteers and local leaders.
• Monitor performance, report on KPIs and provide strategic insight to senior leadership.

About you

You will be an experienced fundraiser with a strong track record of generating income through grants, campaigns and donor engagement.

You'll be confident building relationships with a wide range of stakeholders and able to combine strategic thinking with hands-on delivery.

You will have:

• Significant fundraising experience, ideally within the charity or not-for-profit sector.
• A successful track record of securing grants and delivering fundraising campaigns.
• Experience of stewardship, major appeals or capital fundraising.
• Excellent relationship-building and influencing skills.
• Strong project management and communication skills.
• Experience using CRM or donor databases and Microsoft 365.

Experience within a faith-based, heritage or community organisation would be advantageous, along with an appreciation of working within a values-led organisation.

How to apply

For a full candidate pack and further information, please contact:

Faye Marshall
| 020 7820 7303

Closing date: Applications will be reviewed on a rolling basis 

Harris Hill is a certified B Corp™ and a leading charity recruitment agency. We welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality or other protected characteristics.

IPS Grow Support Lead

We are recruiting for an experienced IPS professional to join the IPS Grow team, supporting services across London and the South East.

This role is ideal for a current or recent Employment Specialist or Senior Employment Specialist looking to develop their IPS expertise and support services to improve quality, fidelity and employment outcomes.

Position: IPS Grow Support Lead - London & South East
Location: London & South East/Hybrid, with a mix of remote and onsite working
Hours: Full-time
Salary: £39,000 plus £5,000 London Market Premium
Contract: Permanent
Closing date for applications: 4 September 2026 at 9am
First stage interviews: 23 September 2026, via Zoom
Second stage interviews: 7 October 2026, face to face in London Bridge

About the Role

You will work alongside experienced IPS Grow colleagues to develop your skills and knowledge while providing practical, hands-on support to IPS services across London and the South East.

A key focus will be training to become an IPS fidelity reviewer, initially working as a co-reviewer alongside Regional Leads. You will also support services to overcome barriers to successful IPS delivery, improve performance and achieve strong employment outcomes.

Key areas of responsibility include:

• Training to become an IPS fidelity reviewer and supporting fidelity reviews and guided self-assessments
• Producing clear and accurate fidelity reports and action plans
• Supporting services to implement and monitor fidelity and race equity action plans
• Providing in-field mentoring and modelling IPS best practice
• Coaching IPS staff in employer engagement, race equity and performance management
• Supporting the development of training materials and resources
• Building relationships with IPS services and regional stakeholders
• Supporting Regional Leads with performance and quality conversations
• Helping services improve data quality and use of national reporting systems
• Supporting learning networks, communities of practice, workshops and webinars
• Producing reports and case studies demonstrating impact

The role involves significant travel across London and the South East, with occasional travel outside the region. You will also attend regular team days and quarterly organisational events.

About the Team

IPS Grow is a national programme supporting the expansion of Individual Placement and Support services across mental health, primary care and drug and alcohol teams throughout England.

The programme is led by a not for profit organisation in partnership with a leading mental health charity and is funded by national health, employment and public health bodies.

A core element of IPS Grow is the expert support provided by a team of IPS professionals who work directly with providers to improve fidelity to the IPS model and achieve better employment outcomes.

As a Support Lead, you will work closely with Regional Leads, Workforce Leads and other Support Leads, developing your own IPS expertise while providing practical support to services across the region.

About You

This role suits an IPS professional with current or recent experience at Employment Specialist or Senior Employment Specialist level who is ready to build on their frontline experience and develop their knowledge of IPS quality and service improvement.

Skills, experience and qualifications we are looking for include:

• Current or recent experience as an IPS Employment Specialist or Senior Employment Specialist
• A good foundational understanding of the IPS model, fidelity scale and practical application
• A track record of achieving good employment outcomes for people accessing IPS
• Strong experience of employer engagement and integration within clinical teams
• The ability to support positive change and improvements within IPS services
• Strong planning and organisational skills with the ability to manage competing priorities
• A structured and practical approach to problem solving
• Strong communication and relationship-building skills
• Commitment to race equity and evidence-based employment support
• High levels of integrity, empathy, initiative and personal leadership
• Commitment to your own professional development and keeping up to date with IPS practice
• Willingness and ability to travel regularly across London and the South East

About the Organisation

Join an ambitious not for profit organisation that works with governments, service providers, the voluntary sector and the financial community to find better ways of tackling complex social problems.

The organisation combines expertise in financial analysis, data, service design and social research to understand the needs of people and communities and develop practical solutions capable of creating systemic change.

Its work addresses issues including homelessness, domestic abuse, mental health, learning difficulties, employment, loneliness and support for vulnerable children and families.

The multi-skilled team brings together people from diverse backgrounds who share a commitment to creating meaningful social change. The organisation's work is guided by three core values: curious, empathetic and pioneering.

Equality, diversity and inclusion

Applications are actively encouraged from under-represented and minoritised groups, including people with lived experience of the social issues the organisation is working to address.

The organisation is an equal opportunities employer and supports a range of flexible working options.

Reasonable adjustments can be provided throughout the recruitment process.

Other roles you may have experience with could include: IPS Employment Specialist, Senior Employment Specialist, Employment Specialist, Employment Adviser, Employment Support Adviser, Supported Employment Adviser, IPS Practitioner, Employment Coach, Employment Support Officer, IPS Support Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Job Title: Operations and Partnerships Coordinator 

Hours: 35 per week (full time)  

Location: London based, home working with regular travel across London 

Contract: Fixed term (until 31 March 2027 - with hope the role will continue beyond March subject to funding)

Salary: £40,535 inclusive of London Weighting (£36,192 national salary) 

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments. 

About the Faith & Community Development Team

The Faith & Community Development Team supports and strengthens community and faith-based responses to homelessness across England through its national network, partnerships, training, research, funding support and quality improvement work. The team supports organisations to deliver safer, more effective and sustainable services, including shelters, day services, outreach and community hubs. 

About you

We are seeking a highly organised and proactive person. You will have good knowledge of homelessness policy and practice, strong written and spoken communication skills, including report writing, and the ability to collate and present quantitative and qualitative information. You will have excellent digital and IT skills, including Microsoft 365, Excel and Word, with the ability to adopt and apply AI-enabled productivity tools (e.g. Microsoft Copilot or equivalent) to improve ways of working.

You will also be confident in building relationships and working in partnership with shelters, day services, churches, community projects, funders, and other stakeholders. 

About the role

The successful candidate will provide essential operational, administrative and coordination support to the Faith and Community Development Team, working closely with the London Partnerships and Development Lead. They will support smooth service delivery, stakeholder engagement, internal communications, meetings and events, reporting processes, and will act as partnership manager for a small number of projects across London. 

Benefits

• 29 days annual leave, 3 of which are fixed between Christmas and New Year. This is in addition to bank holidays and pro-rata if part time. 
• After 3 years of service you are entitled to one additional day of holiday for each additional year of service, up to a maximum of 5 additional days, pro-rata if part time. 
• We offer flexible working. Not all posts can be made flexible, but where possible we operate core hours of 10am to 3pm, with employees able to flex their working day around these. Any flexibility is at the discretion of the line manager and relevant senior manager. 
• As this role is offered as hybrid, we will provide some financial support to get you set up with appropriate equipment. 
• We offer an employee assistance programme through Spectrum Life, which can be used by you and your family for a range of advice and support. 
• We offer a cycle-to-work scheme. 

How to apply 

If this sounds like the opportunity for you, please read the attached job description and fill out the application form (accessed by clicking 'Apply'), describing your capabilities for each of the numbered points in the person specification. Please note that we do not accept CVs.

Recruitment Consultant

Location

Preston

Length of contract

Full time and permanent

Hours

37.5 hours per week, Monday to Friday

To be worked between 8am and 6pm (inc 30-minute unpaid lunchbreak)

Pay Scale

£28,000 - £34,000 per annum plus on target bonus

Responsible to     

Director

Holiday entitlement

Paid holiday entitlement of 28 days, plus 8 bank holidays (both calculated pro rata for part time employees)

Plus a day’s leave on your birthday, plus a wellbeing day’s leave (not calculated pro rata)

The role                     

To place ex-offender candidates into sustainable paid employment with local employers

Purpose

We place people with convictions into paid work, so they can build purposeful lives and see their families thrive

Mission

We do this by providing practical employment support, linking them to companies with good jobs

Vision

A  society  where  people’s  past  convictions  don’t  define  their  employment future

Duties and Tasks

There are three main areas of work, all of which are vital to achieving the key positive outcome for the individuals we support: sustained meaningful employment.

1. Job Finder Support

Interviewing ex-offenders, offering one-to-one job coaching to help them into work, and providing ongoing mentoring for the first 12 months in employment.

Ours is a face-to-face, holistic and wraparound service that culminates in our candidates finding good jobs that last, with a wide array of socially inclusive employers on our books. Our job finder support can begin in custody and continue through the gate into the community, or start in the community. Typically, we will work with a person for between one and three months to establish work readiness and will continue to support them for up to a year once they find employment. Many people stay in touch and return to us for their second or third job over a period of years, and we consider our door to be open for as long as support is needed.

You will:

• Conduct one-to-one assessments with job-seeking candidates and, using your professional judgement, accept them directly into our paid-work search services or refer them to partner organisations for pre-employability support where issues such as substance misuse or homelessness remain significant barriers.
• Work with candidates over several weeks and months as a job mentor, meeting regularly to assist in all aspects of their job search.
• Help craft strong CVs and disclosure letters, ensuring candidates understand the facts and disclosure obligations relating to spent and unspent convictions.
• Check that candidates have the correct Right to Work documentation and arrange replacement birth certificates and National Insurance letters where required.
• Book candidates onto relevant training courses with third-party providers, including CSCS cards, HGV driver training and renewable energy qualifications.
• Encourage and support candidates in their own job search activity, including teaching them how to use online job boards and complete application forms.
• Submit candidates for vacancies with our inclusive employer partners and proactively identify additional opportunities on their behalf.
• Organise interviews, ensuring candidates have suitable interview clothing and the financial means to travel to interviews where required.
• Follow up immediately after interviews, helping candidates process outcomes, manage expectations and rebuild confidence if unsuccessful.
• Confirm job starts with both candidate and employer, ensuring candidates have access to any required workwear and travel-to-work support.
• Offer practical assistance as needed, including food parcels, hygiene packs, pre-loaded SIM cards, clothing and utility top-ups.

2. New Employer Engagement

Expanding our network of employers to generate a regular flow of job opportunities and enable more candidates to move into work.

This requires new business development and excellent relationship management. You will identify the roles most sought after by our candidates and focus on employers who demonstrate agility and responsiveness in their hiring processes. Contacts are likely to include business owners, divisional managers and site supervisors rather than social value or EDI teams.

You will:

• Proactively approach local employers advertising roles that match the skills and experience of current candidates, with the aim of securing interviews and recruitment instructions.
• Approach organisations that are not currently recruiting but are likely to offer suitable opportunities in the future.
• Maintain and develop a database of active and prospective employers.
• Take ownership of specific sectors or geographical areas in consultation with colleagues to maximise reach and avoid duplication.
• Visit employers to explain our services, answer questions about employing people with convictions and gain a thorough understanding of the workplace environment.
• Select and submit suitable candidates, advocating for each individual based on your knowledge of their strengths, achievements and progress.
• Positively challenge employer concerns where appropriate and advocate for fair consideration of candidates.
• Disclose offending history and risk profiles appropriately, highlighting personal attributes and workplace strengths while guiding employers through the recruitment process in partnership with the candidate.

3. In-Work Support

Supporting candidates to sustain employment for up to one year after starting work.

Maintaining employment is a key part of the journey. Newly employed candidates, particularly recent prison leavers, can face a range of practical, emotional and lifestyle challenges. The strongest chance of successfully supporting both candidate and employer comes from strong relationships built on trust, honesty and confidence.

You will:

• Advise employers on successfully onboarding new employees during their first weeks and months in work.
• Help employers understand and accommodate any additional support needs, such as housing transitions, medical appointments or probation requirements.
• Be aware of and proactively manage issues relating to media attention around previous convictions, including advising on measures to protect privacy and reputation where appropriate.
• Maintain regular contact with candidates during their first 12 months in employment through phone calls, meetings and ongoing mentoring support.
• Record all candidate and employer interactions, progress and outcomes on the Itris recruitment CRM database.

This is a non-exhaustive list of tasks and may be amended from time to time in line with the needs of the charity.

Our Interview Process

This vacancy will close on 6th September, with applications being shortlisted on 7th September.

If you are successful at the shortlisting stage, you will be invited to attend the first stage of our interview process on Tuesday 8th September, between 4:30pm and 7pm, at our new offices in Preston.

We want our recruitment process to give you the opportunity to get to know The Recruitment Junction (TRJ) just as much as it allows us to get to know you.

The evening will begin with an introduction to TRJ from our CEO and Senior Leadership Team, giving you the opportunity to hear more about who we are, our values. the work we do and what it is like to be part of our team. You will also have the opportunity to ask questions in an open audience environment, allowing you to find out more about TRJ, our work and our organisation. Refreshments will also be provided.

You will then have a short, informal, face-to-face conversation with one of our hiring managers. This is designed to be a relaxed opportunity for us to learn a little more about you, while also giving you the chance to ask questions and decide whether TRJ is somewhere you would like to continue pursuing a career.

Following the first-stage event, we will invite successful candidates for a formal final interview.

Key dates:

• Applications close: 6th September
• Shortlisting: 7th September
• Stage One – Recruitment Evening: Tuesday 8th September, 4:30-7pm
• Stage Two – Formal Final Interview: Wednesday 16th September – time to be confirmed

We hope this approach creates a welcoming and informal first stage, giving you a genuine opportunity to learn more about TRJ, meet members of our team and decide whether we are a fit for each other.

Position: Community Physical Activity Project Co-ordinator (MS Warrior Alumni Club)
Hours: Part-time, 14 hours a week
Contract: Fixed term until 31 March 2027
Location: Home-based, Scotland
Salary: £26,912 per annum FTE (£10,764.80 per annum for 14 hours per week) plus excellent benefits
Salary Band and Job Family: Band 1, Charity

About us

We make sure people living with MS are at the centre of everything we do and it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Can you inspire people, build partnerships and create communities that help people living with MS thrive?

We're looking for someone who believes that peer support, movement and community can transform lives.

Thanks to funding from the Movement for Health Grant Scheme, we're creating an exciting new fixed-term role to develop the MS Warrior Alumni Club. Building on the success of the 12-week MS Warrior programme, you'll help create opportunities for people to remain active, connected and supported long after the programme ends through local activities, online communities and volunteer-led peer support.

Working alongside volunteers, people living with MS, healthcare professionals and community partners, you'll create opportunities that encourage ongoing physical activity, wellbeing and peer support across Scotland.

A key part of the role will be recruiting, supporting and developing a network of MS Warrior Alumni Champions. Using their own lived experience, these volunteers will encourage others to build confidence, overcome barriers to physical activity and become part of a supportive, community-led network.

You'll also develop partnerships with leisure providers, community organisations and healthcare professionals, creating more inclusive opportunities for people living with MS to be active in their local communities.

This is an opportunity to shape an innovative model that has the potential to influence how community-based physical activity and peer support are delivered for people living with MS across Scotland.

No two days will be the same. One day you might be facilitating a community conversation with people living with MS, the next you'll be supporting volunteers, developing new partnerships or helping launch a local wellbeing activity.

If you're passionate about community development, partnership working and helping people live well with MS, we'd love to hear from you.

Please note this is a part-time 14 hrs per week fixed term contract until 31 March 2027

Closing date for applications: 12:00 noon on 30 August 2026
Anticipated interview date: 10 September 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Fundraising Manager (Training & Corporate Partnerships) to join Solace Women’s Aid on a maternity cover contract.

Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse, and provide services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

About the Service Solace has launched a new five-year fundraising strategy, with plans to double fundraised income to £3m by 2031. This income plays a pivotal role in the financial wellbeing of the charity, enabling us to do more to support the thousands of women and children who access our services each year.

The Fundraising Team sits within our Business Development Directorate alongside Communications, Partnerships and Public Affairs. Working collaboratively across the organisation, the team engages with colleagues, senior leaders, trustees, volunteers and our lived-experience-led Shadow Board to maximise income and impact.

About You

You will be collaborative, creative and solution-focused with the ability to support an unrestricted fundraising strategy that drives income generation through our External Training and Consultancy Function and through identifying and fostering productive partnerships with corporate organisations.

With a knowledge and an understanding of corporate fundraising, sales, customer service and campaigns and ideally some experience of the statutory sector, you will support fundraising initiatives to develop Solace’s External Training and Consultancy Function and Solace’s Corporate Partnership Programme. Working closely with the Senior Corporate Partnership and Training Manager, the Philanthropy Manager and the Individual Giving Fundraising Officer, you will bring a confidence in client and stakeholder facing initiatives that drive income generation.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. 

Additional Information

This is a part time post at 18.75 hours per week and this is a fixed term contract to cover maternity leave. The successful candidates are normally appointed at the entry point of the salary band.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Eye Care Vouchers
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the Talent Acquisition portal by clicking on the ‘Apply Now’ button. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies

• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

The young people, children and families that we support are at the heart of everything we do at Mermaids.  The work that we do has significantly expanded and we now need a highly effective and experienced Support Line Manager to join the organisation. The role is a core part of the our management team and will lead and manage our support line services.

Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.

Job title: Programme Assistant, Enquiries 

Line manager: Team Leader, Enquiries (Senior Officer, Enquiries, in Team Leader’s absence) 

Salary: £30,000 

Type of contract: Permanent 

Start date:  Late October 2026 or shortly thereafter 

Benefits: 

• Challenging and rewarding work, always life-changing, sometimes lifesaving 
• Competitive salary 
• Team and individual training opportunities, including dedicated training budget and team lunch and learn activities monthly 
• Commitment to personal development, including opportunities to develop skills and experience to support wider Cara strategy participating in working groups, contribute to office improvement initiatives 
• Hybrid working, home and office (minimum 2 days each week in the London office) 
• Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm 
• 25 days annual leave entitlement plus Bank Holidays and two weeks Christmas and New Year office closure
• 8% employer pension contribution 
• Wellbeing support, access to counselling when required, Mental Health First aid and supportive small team environment
• Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes 

Role purpose statement:  The Programme Assistant, Enquiries, plays a vital administrative role in the Fellowship Programme working directly with academics facing immediate risk in their home countries. The role exists to provide effective and efficient administration, completing due diligence tasks and onward signposting to prospective applicants. Duties include managing an individual caseload of applicants, assisting prospective applicants and administrative support for general enquiries, the Enquiries team as well as support across the Fellowship Programme when needed. 

Organisational Background 

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to assist academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. 

Cara has been a lifeline to academics at risk for over 90 years enabling them to continue their teaching and research in safety, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine.

Today, our Fellowship Programme convenes a network of 135 UK universities in the UK to secure research placements for at-risk academics and support for their families, continuing a longstanding commitment of protecting academics and preserving their knowledge and expertise.

Cara Objectives‘To assist academics who have been, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’ 

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’ 

Role & Responsibilities 

Casework 

• Signposting prospective applicants to the application form. 

• Manage own caseload, preparing cases for eligibility review, including arranging calls to speak with applicants, booking English language tests, and gathering all relevant documentation. 

• Escalating complex cases to the Team Leader as required. 

• Maintain accurate and GDPR-Compliant records of casework activity. 

• Researching international affairs to develop understanding about risks applicants face. 

• Attending weekly case review meetings with the team. 

Administration 

• Provide general administrative and logistical support, including answering phone enquiries. 

• Manage the general enquiries inbox, alongside another colleague, answering emails about the enquiries’ process, the Fellowship Programme and Cara. 

• Signpost enquiries to relevant colleagues internally and to other organisations where applicable. 

• Assist with compilation of reports to funders. 

• Present and collect data on general enquiries and applications to the Programme. 

• Ensure safekeeping of confidential information. 

• Maintain excellent detailed records of correspondence, documents, and activities. 

• Provide administrative support to colleagues on projects across the organisation as required. 

Managerial Support 

• Take part and contribute to Cara wide working groups across a range of research and strategy topics, including contributing to efficiency improvements.

• Provide advice and guidance to colleagues where applicable. 

Ad Hoc Responsibilities 

• Show adaptability and willingness to take on additional work when necessary. 

• Support the Fellowship Programme and Cara as a whole with ad hoc responsibilities. 

Responsibilities also include related activities that might arise in relation to the Fellowship Programme and Cara's other programmes as required by the Chief Executive and Deputy Chief Executive & Fellowship Programme Manager, and other senior colleagues. 

Person Specification 

Essential: 

• Bachelor’s degree 

• Fluent English (spoken and written) 

• Proactive with a willingness to learn and contribute to a growing organisation 

• Confident and empathetic with strong interpersonal and communication skills 

• Ability to remain adaptable and work under pressure in a fast-paced environment 

• Keen team player who is ready to support and help colleagues 

• Excellent record keeping and attention to detail 

• Ability to work independently in a hybrid work setting 

• Good time management with ability to manage competing priorities and work to deadlines 

• Understanding of issues of confidentiality 

• Ability to handle difficult conversations with sensitivity and resilience 

• Interest in and commitment to the work of Cara 

• Confident using Microsoft package 

• Awareness of current global issues 

Desirable 

• Master’s or equivalent experience 

• Casework experience 

• Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered 

• Salesforce/CRM software experience 

• Lived experience or experience in supporting people who’ve gone through forced migration or other forms of severe adversity 

Applicants must have the right to work in the UK and be willing to undergo a Disclosure and Barring Service (DBS) check if offered this position. 

Shortlisted candidates will be invited to an initial online interview on the week starting 21st September and if successful, will be required to attend an in-person interview at our office in London on the week starting 28th September. If you require any reasonable adjustments at any stage of the process, please mention this as part of your application. 

Our staff team is a small (approx. 20 staff), committed and dedicated team, who works with our organisational values of Community & Collaboration, Trust & Integrity and Resilience through Knowledge & learning, we welcome applications from those with diverse identities and you will find a warm and welcoming team, committed to the highest standards as we seek to support those at risk around the world.

Application Instructions 

Please send a CV along with a cover letter in response to the screening questions below. Applications that do not follow this guidance will not be considered. 

At Cara, we do not utilise AI tools at any stage during the recruitment process, and all applications we receive are reviewed by at least two members of our team. 

We recognise that whilst artificial intelligence can be a useful tool in preparing a job application, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. 

Applicants may find AI useful for: 

• Refining and clarifying ideas and thoughts in your application 

• Researching publicly available information about Cara 

• Checking spelling, grammar and clarity of your answers 

However, we ask you to refrain from using AI for: 

• Generating responses to application questions and copying these into your application 

• Inventing or exaggerating your skills and experiences 

• Using live AI during interviews to answer questions 

We tend to find that applications that rely too heavily on AI-generated responses are not as competitive, and at Cara we value answers informed by personal experiences. We may also reject applications where AI has been used inappropriately. 

Please respond to the following questions in your cover letter (max. 2 pages).

1. What interests you about Cara and the work of supporting at-risk academics, and how do your experience and skills relate to this role? (max 500 words)
2. Describe a specific situation in which you had to manage competing priorities? How did you approach the situation? (max 250 words)
3. Tell us about a time when you had to deal with a person who was in a vulnerable situation. How did you handle this and what did you learn from this experience? (max 250 words)

We reserve the right to close applications for this role early if we receive a high number of applications.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We  provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week

The Deputy Fitness Centre Manager is responsible for the operational management of TeamUCLGyms, ensuring all members have an excellent user experience across all sites. They have oversight of operational procedures, ensuring best practice and adherence to health and safety standards. They will lead from the front, ensuring fitness programming, exercise classes and personal training are of an exceptional standard. We pride ourselves on our inclusivity, and our ability to cater to all experience level and this role will help create an environment that is welcoming for all our site users.