50 Senior customer advice and information officer jobs

This role

We are seeking a commercially minded senior leader to establish and lead a new Life Sciences Partnership Function for the South West Secure Data Environment (SWSDE). Serving more than five million people across six Integrated Care Board areas, the SWSDE enables approved researchers to securely access and analyse health and care data to support research and innovation that benefits patients and populations.

This is an opportunity to shape how the South West works with the life sciences sector to develop research, innovation and commercial partnerships. Working across the NHS, academia and industry, you will build and lead a pipeline of partnership opportunities, taking them from initial engagement through to agreed programmes that deliver clear value for partners and the health and care system.

You will play a key role in developing the frameworks, commercial models and ways of working needed to support effective collaboration between the NHS, academia and industry, while maintaining high standards of privacy, security, ethics and public trust.

As Secure Data Environments continue to evolve across the UK, you will help define how organisations work with life sciences partners to use health data safely and responsibly to support research and innovation.

The role forms part of the SWSDE leadership and delivery model and is hosted by Health Innovation South West on behalf of the SWSDE, working closely with Health Innovation West of England and regional NHS and academic partners.

Role profile:

Key success factors

· The Senior Life Sciences Partnership Lead will lead the development and delivery of the Life Sciences Partnership Function for the SWSDE. The postholder will originate, develop and convert high impact partnerships between the SWSDE, NHS organisations and the life science sector that utilise the functionality and capability of the SWSDE safely, ethically and efficiently to deliver benefit for partners and the population of the South West region.

· The role will act as a key interface between the SWSDE and external partners, ensuring opportunities for partnership working between the SWSDE and the life science sector are translated into deliverable, governance-ready programmes that create measurable research, innovation and economic benefits. This will include providing NHS organisations involved in the SWSDE to develop effective partnership working with the life science sector, including pricing approaches, contract development and commercial operating models that enable sustainable collaboration with industry partners.

· This role reflects emerging functions being developed across other SDEs, Trusted Research Environments (TREs) and regional data innovation ecosystems, where specialist life science sector leadership expertise is required to complement technical, governance and academic routes.

· The postholder will develop commercially and operationally viable proposals for consideration through SWSDE governance. The role will not determine access to data. All projects will remain subject to feasibility assessment, information-governance requirements, demonstration of public benefit and independent Data Access Committee approval.

Responsibilities

1. Leading strategic partnership development 

• Lead the development and delivery of the Life Sciences Partnership Strategy for the SWSDE, building the South West’s distinctive position as a preferred regional partner for data-enabled life science sector research and innovation partnerships.

• Build senior relationships with major life science sector organisations and develop strategic anchor partnerships capable of generating sustained partnership activity and long term income.

• Build trusted relationships with SWSDE partner organisations, including Integrated Care Boards (ICBs) and NHS providers, supporting partners to develop effective partnership working with the life science sector and the SWSDE. 

• Build strategic relationships with relevant national programmes including NHS England, Health Data Research UK and wider research networks.

• Identify collaborative opportunities for Life Science Partnership Function with other SDEs and TREs. 

2. Leading partnership pipeline generation  

• Lead the development of a strategically aligned, high quality pipeline of revenue generating partnerships with the life science sector.

• Work with Health Innovation Networks and NHS partners to originate opportunities in collaboration with NHS partner organisations.

• Lead the management, and delivery of the partnership pipeline, ensuring effective planning and oversight to deliver agreed partnership pipeline, revenue targets and KPIs.

3. Leading partnership opportunity development and conversion 

• Translate external opportunities with the life science sector into scoped programmes, studies or service offers, working with technical, IG, governance and delivery teams to assess feasibility of proposals and progress opportunities from concept to approval.

• Work with the wider SWDE team to identify and resolve barriers to partnership conversion and maintain momentum across the partnership lifecycle: Find / Receive / Develop / Secure / Deliver.

• Develop and deploy pricing models, cost recovery approaches, commercial negotiations and contracting arrangements in line with SWSDE strategy and governance frameworks.

• Support NHS organisations and SWSDE partners to develop and adopt effective and sustainable models of partnership working with the life science sector and the SWSDE, including providing expert advice on contracting mechanisms, commercial frameworks and partnership agreements. 

• Work with SWSDE finance, legal, information governance and operational colleagues to develop robust partnership agreements, contractual documentation and commercial propositions that support scalable and repeatable approaches to partnership delivery. 

5. Leading effective governance and assurance 

• Ensure all partnership activity aligns with SafeGUARDs, information governance, ethics and NHS standards, working closely with SWSDE governance and operational leads to maintain public trust and transparency.

• Ensure commercial agreements and partnership arrangements align with SWSDE governance, NHS regulatory requirements and agreed organisational responsibilities across host organisations. 

• Ensure effective communication and contribution into SWSDE governance and reporting processes.

6. Leading people and partners in a matrix management structure 

• Lead the development of the Life Science Partnership Function and the associated resources and people required to ensure effective delivery of the Life Sciences Partnership Strategy. 

• Work collaboratively across multiple SWSDE host organisations and stakeholders, operating effectively without direct line management where delivery is through influence and matrix leadership.

Person specification

Experience we’re looking for

· Experience leading partnership working between the NHS and life science sector. 

· Track record leading commercial growth and business development.

· Experience leading commercial negotiation and contract development, contract development and partnership agreement design across complex multi-organisational environments.

· Experience operating in environments with complex and rigorous information governance and data sharing requirements. 

· Understanding of the UK health, innovation and research landscape.

Desirable experience required:  

· Experience leading partnership working with universities and research partners. 

· Experience working with health and care data or in trusted research data environments, including NHS data policy, SafeGUARDs or data governance frameworks.

· Experience working with NHS governance structures and decision making.

Abilities and attributes

· Strategic Vision – opportunity-focused, creates new customer markets and develops new revenue streams that balance strategic ambition with attention to risk. 

· Customer Orientation – builds trust, anticipates partner needs, works with agility, delivers value to partners. 

· Commercial Acumen – skilled in complex negotiations, high levels of financially literacy, focused on sustainable commercial growth. 

· Execution excellence – translate partnership opportunities into actionable plans that deliver measurable results, with a strong attention to detail.

· Leadership & Influence – motivates, provides clear direction and build effective working relationships in a matrix managed, partnership structured operating model. 

· Communication – translates complexity into clear narrative, compelling storyteller, adapts style to target audiences. 

Reporting to:

Executive Director of Innovation & Commercial Partnerships, Health Innovation South West

We are seeking a proactive and relationship-focused Senior Marketing and Relationships Officer to help grow membership of the HIV Confident Charter Mark. 

The postholder will work to generate interest with prospective member organisations and clearly communicate the value of the programme, resulting in tangible growth in memberships. 

They will use their experience in targeted marketing activity, stakeholder engagement and relationship management to nurture relationships with current and emerging networks. In this role, the postholder will demonstrate visible commitment to tackling HIV stigma, improving inclusion and supporting good practice in workplaces. 

If you can see yourself contributing to this mission, we’d love to hear from you. 

• Closing date for applications: end of day on 27 September 2026 

• Interviews for the role will be held week commencing 5 October, either online or in London E1 

Diversity and inclusion 

National AIDS Trust is committed to becoming a diverse and inclusive organisation. We strive to create a workplace that represents our mission and the people we serve, and where all voices are valued and heard. 

To reflect this, we actively encourage applications from people of all backgrounds, regardless of age, race, gender, sexual orientation, physical ability, disability or religion. As the UK’s HIV rights charity, we particularly encourage applications from those with an understanding of the issues faced by people living with HIV. 

At National AIDS Trust, we would like our application process to be as accessible as possible. Please speak to us about any reasonable adjustments that you might require throughout the interview process or the role. 

Love meeting donors, building relationships and securing meaningful funding for a compelling cause? 

At Target Ovarian Cancer, we're looking for a talented relationship fundraiser who thrives on connecting passionate supporters with causes that change lives. 

This is an exciting opportunity for an experienced major donor fundraiser who enjoys being out meeting people, uncovering opportunities, securing significant gifts and developing long-term partnerships that make a real difference. 

You'll inherit and grow a portfolio of high-value supporters, develop new donor relationships, and work with philanthropists and trusts and foundations who want to help stop ovarian cancer devastating lives. 

If you're energised by donor meetings, comfortable leading funding conversations, and motivated by turning warm relationships into transformational gifts, we'd love to hear from you.

About the role 

As our Senior Philanthropy & Partnerships Manager, you'll play a pivotal role in growing income from major donors, trusts and foundations, and strategic funding partners. 

Working closely with the Head of Philanthropy & Partnerships, Director of Fundraising & Engagement, Chief Executive and Trustees, you'll identify and cultivate new opportunities, develop compelling funding propositions and deliver outstanding stewardship that inspires long-term support. 

A significant proportion of this role is externally focused. You'll spend time meeting donors and prospects, building relationships, understanding motivations, presenting opportunities and making asks. 

To be successful, you'll be supported by a dedicated Philanthropy & Partnerships Programme Manager who leads on donor events, reporting, stewardship support and CRM optimisation, allowing you to focus on building relationships and generating income. 

Why join us? 

For the right candidate, this could be a career defining role at an organisation that has the credibility, leadership and propositions to deliver transformational funding growth. Working in a supportive but driven department, with two experienced high value fundraisers within the senior leadership team and a supportive board, this is a real opportunity to make your mark.

The National Lottery Community Fund is delivering an environmental strategy that will not only help communities we Fund but also identifies us as an exemplar in managing our own environmental impact. It’s an exciting time to join the Fund as the Environmental Officer role will help lead our journey to Net Zero emissions as well as support our Environmental Strategy both internally and externally.  An interest in climate change and an understanding of environmental sustainability in the workplace will be a key part to this role as well as the confidence to bring in new ideas and support engagement of staff.

The role will sit within the Facilities team which helps support all nine of the Fund’s offices which are based in England, Wales, Scotland, and Northern Ireland.

The Environmental Officer role will be varied but some of the key responsibilities are:

• You will be responsible for facilitating the Fund’s efforts to reduce its environmental impact and move towards being a Net Zero organisation. You will lead best practice around environmental sustainability across sites and engage staff to consider their own impact.
   
• You will draw learning and resources from external sources, to develop an array of approaches, with a view to getting all staff to consider the resources they use, irrespective of their motivation
   
• You will support the Fund’s established Climate Action Network, ensuring that they all feel connected to and can contribute to energy and resource savings projects/initiatives/themes.
   
• You will ensure projects are well planned and progressed and will collate and share environmental measures to demonstrate achievements.
   
• You will help with environmental data capture and carbon accounting and reporting on any trends both internally and externally.
   
• You will also provide relevant updates to Senior Management Team (SMT) and work closely with the SMT lead on environmental sustainability, highlighting any issues requiring resolution
   
• The role will mainly be based in one office, but you’ll be required to engage across the Fund and develop communications that will reach all staff.
   
• You may be drawn into any project/team to advise on environmental sustainability.
   
• You will engage with internal and external stakeholders and will support the communication of strong external messages declaring our dedication to working sustainably.

Key responsibilities may include:

• Serve as the Fund’s lead contact for environmental matters, providing advice and maintaining oversight of environmental activity.
• Support the implementation and delivery of the Fund’s Net Zero commitments through effective stakeholder engagement and strategic guidance.
• Coordinate environmental data collection and reporting processes to track performance and identify opportunities for improvement.
• Draft and coordinate environmental reports, including following guidance for sustainability returns to DCMS and the sustainability report for inclusion within the Annual Report and Accounts.

Skills & Requirements

The candidate for this role should have passion, commitment, and enthusiasm to help deliver our Net Zero targets. They should have good communication skills as well as strong analytical and report writing skills. Previous experience of environmental sustainability within the workplace would be beneficial. 

Interview details:

• Date: 6th and 7th October
• Format: Online
• Location: UK-wide

We have a hybrid approach to working and you will likely visit the Fund’s other offices on an ad hoc basis. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester and Newcastle.

We will be hosting a briefing session on: 16th September, 11:30am, to register or ask any questions please email us.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential:

1. Demonstrable understanding of environmental sustainability in the workplace, and/or working as an organisation toward Net Zero
2. Excellent organisational skills, managing a diverse workload
3. Ability to analyse, synthesise and present complex information in an accessible manner.
4. Ability to work as a key team player, comfortable with liaising with numerous people from across different departments internally.

Desirable:

1. Experience with / skills in internal communication
2. Comfortable with carbon scopes and managing a Net Zero pathway
3. Ability to confidently engage with similar ALB’s to understand their Environmental work
4. Ability to confidently engage with internal and external stakeholders in order collect relevant environmental reporting data

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Absolute Support Leading Light (ASLL) is looking for an inspiring, values-led Chief Executive to lead the charity through its next stage of development. This is a significant opportunity for an experienced leader to work closely with the Board of Trustees, senior leadership team, staff, commissioners, families and the people we support to sustain and grow high-quality outreach and supported living services for people with learning disabilities and autism.

ASLL is a small local charity based in Richmond-upon-Thames supporting people with learning disabilities and autism. Founded in 2006 and registered as a charity in 2019, Absolute Support has built a solid reputation as a caring provider with a warm and supportive home setting for the people we support. Through our two community-based, supported living homes and via a small outreach service, we work to enable 11 young adults to live happy and meaningful lives.

You will lead a skilled and committed staff team within a welcoming and collaborative culture whilst being supported by the active and experienced board of trustees. The successful candidate will provide strategic direction, strengthen governance and quality assurance, oversee compliance with statutory and regulatory requirements, and act as the organisation's lead spokesperson.

Job title: Chief Executive Officer.

Location: Office-based at ASLL's Teddington office, with regular travel to the locally based client sites.

Working hours: 24 hours (3 days per week).

Salary: £60,000 FTE (£36,000 based on 24 hours per week).

Regulatory role: CQC Nominated Individual (designate) for ASLL's regulated activity, pending CQC registration.

How to apply:

Please review the Recruitment Pack for further information about ASLL, the CEO position and for details on how to apply.

Closing date for applications: 9am Monday 5 October 2026

Both ASLL and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We’re looking for someone inspirational, approachable, open-minded, with great communication skills and a genuine passion for supporting people experiencing mental health difficulties, their families, friends and their carers to live their best lives.

If this sounds like you, we’d love to hear from you.

As our current CEO prepares for retirement, we are looking for someone new to lead our organisation with the kindness and professionalism we’re known for.

For more than 30 years, Pembrokeshire and Carmarthen Mind has supported people across the Pembrokeshire and Carmarthen Local Authority areas and the Hywel Dda University Health Board region.

Mental health challenges affect people from all walks of life, and the need for accessible, person-centred support continues to grow. Conditions such as anxiety, depression, and other long-term mental health difficulties remain some of the most common health issues faced by individuals, families, and communities.

Compassionate, local mental health support can make a meaningful difference, we help people build resilience, maintain independence, and find hope during difficult times.

Across the UK, many people experience significant impacts on their daily lives, relationships, and wellbeing because of mental health problems. The wider effects on families, carers, and support networks can also be profound, highlighting the importance of early help, ongoing support, and community-based services.

Who we’re looking for:

• We’re looking for an experienced, confident and compassionate leader who can balance people, purpose and performance.
• You will be responsible for implementing the organisation’s strategy, as set by the Board of Trustees, leading staff and volunteers, overseeing services and finances, and ensuring strong governance and compliance.
• You’ll need strong knowledge and understanding of NHS and Local Authority structures, as well as health and social care legislation in Wales.
• You will maintain our welcoming, inclusive culture while planning for the future by identifying opportunities, building new partnerships and income streams, managing risk, and ensuring the charity’s financial sustainability.
• You will be a great listener, ensuring that our community feels heard. You will amplify their voices locally, regionally and nationally. These views will also inform the design, development and delivery of all our high-quality services

Application Resources

For Job Role specifics and more about us please see our CEO Recruitment Pack

Application Instructions

Ready to lead?

If you are interested in becoming Pembrokeshire and Carmarthen Mind’s next permanent Chief Executive Officer, please complete our application form and attach your CV. The application form can be found on our website.

For Full Application Instructions and more about us please see our CEO Recruitment Pack

Closing date for this role will be at 12:00 midday on 30/09/26

Interviews for this role will be held on week commencing 19/10/26

Senior Exercise and Wellbeing Officer

21 hours (3 days per week) Fixed-term contract to 31 March 2027, (potential to become permanent subject to funding) / Salary £18,211 Per annum (£30,352 Full Time equivalent)

A rewarding and varied role where you will make a real difference to the health, wellbeing and independence of older people.

Age UK Croydon is looking for an enthusiastic and motivated Senior Exercise and Wellbeing Officer to help guide our Healthy Lifestyles Service. Our Healthy Lifestyles Service delivers a range of activities including seated and standing exercise programmes, health checks, social engagement opportunities, health hubs and Memory Tree Cafés for people living with dementia and their carers. Services are delivered across community venues and care homes throughout Croydon.

About the Role

As our Senior Exercise and Wellbeing Officer, you will play a pivotal role in improving the health, wellbeing and independence of older people across the community. Working closely with the Healthy Lifestyles Service Manager, you will help shape and deliver a range of meaningful activities while providing day-to-day support and guidance to staff and volunteers.

Key responsibilities include (but are not limited to):

• Leading, supporting and motivating two Exercise and Wellbeing Officer and a dedicated team of volunteers.

• Delivering engaging seated and standing exercise sessions that help participants improve their mobility, strength, balance and confidence.

• Building and nurturing strong relationships with care homes, community venues, health professionals and partner organisations to maximise our reach and impact.

• Supporting the planning, development and continuous improvement of health and wellbeing programmes that make a real difference to people's lives.

This is a varied and rewarding role, offering the opportunity to combine leadership, partnership working and direct service delivery while helping older people stay active, connected and independent.

About You

We are looking for someone who is energetic, approachable and committed to supporting older people to live healthier, more connected lives. 

You will have:

• Level 2 Fitness Instructor qualification, Exercise Referral qualification, Otago Exercise Programme, REACT qualification, or another relevant physical activity, fitness, falls prevention or rehabilitation qualification.

• Experience of monitoring projects and reporting on outcomes and performance.

• Knowledge of the health and social care sector

• Strong communication, organisational and administrative skills

• Good IT skills, including Microsoft Office and database systems.

• Experience or qualifications in health promotion, nutrition, health checks, chair-based exercise or group exercise delivery.

• Experience of risk assessment and health and safety management. 

Closing date for applications: 28th September 2026

Interview Dates: TBC

 This post is subject to a Disclosure and Barring Service check

In this role you are responsible for day-to-day operational activity across both finance and HR functions, working closely with the Finance Officer and reporting to the Head of Finance (with ‘dotted line’ reporting to Director of Finance and Operations in respect of HR activity). 
The role requires effective use of systems to enable efficient processes, with responsibility for data held on the HR system and management of routine employee related processes including recruitment and onboarding. The role also shares responsibility for processing invoices and payments on the finance system, responding to queries from colleagues and 3rd party partners. You will provide support for Head of Finance and Director Finance and Operations where required, including data analysis, reporting and preparation of returns across both finance and HR remits.

How to apply
To apply for this role please send your CV and cover letter (maximum two pages) including responses to the three questions below:
1. Tell us about a time when you identified a process that could be improved or made more efficient. How did you approach making the change, and what did you do to ensure the process was accurate, consistent and effective?
2. Describe a situation where you had to handle sensitive financial or employee information while also resolving a difficult or confidential issue. What approach did you take?
3. Give an example of when you have had to manage competing priorities. How did you decide what to do first, and how did you ensure important deadlines were met?

HR and Recruitment
• Maintain accurate data on our HR system including starters, leavers, holiday and other absences
• Report on key employee metrics including sickness absence, holiday, TOIL, diversity
• Support line managers with recruitment activity including making effective use of the Applicant Tracking System to ensure a good candidate experience and to report recruitment metrics to enable continuous improvement
• Manage onboarding for new starters including reference requests, pre-employment checks, induction processes
• Coordinate arrangements for training sessions for staff
• Support Head of Finance with monthly payroll processes
• Support Director of Finance and Operations in maintaining and publicising HR policies, keeping the Employee Handbook current
• Maintain up to date employee guides and templates for key HR processes including appraisals, mid year reviews, recruitment, induction, flexible leave

Finance Administration
• Maintain appropriate employee access to Finance Systems, including being able to claim staff expenses and raise sales invoice requests, and support employees in using these systems. 
• Respond to queries in the central accounts mailbox, liaising with internal and external stakeholders.
• Support Head of Finance and Finance Officer with Purchase Ledger, including posting and payment of supplier invoices in a timely manner, ensuring accurate coding and authorisation in line with limits, maintenance of supplier accounts, reconciliations and remittances.
• Support Head of Finance and Finance Officer with management of company credit cards and virtual cards, including reconciling statements and accurate posting to the ledger. 
• Assist in raising sales invoices and accurately recording income. 
• Assist with Credit Control, chasing overdue debts and reporting to the Head of Finance.
• Support Head of Finance with analysis of financial data from the finance system (Xero) for reporting and other ad-hoc purposes
• Assist in maintaining up to date procedures. 

There is an opportunity to attend theatre press nights where appropriate and to take advantage of trade tickets when offered

This role sits within the Finance and Operations team whose focus is to ensure the organisations operate as effectively and efficiently as possible. Our team operates across Finance, HR, Technology, Facilities and Compliance, to ensure that systems and processes are set up which promote smooth delivery and support the work of the organisations. This includes adherence to regulatory requirements and best practice standards

About us

Greyhound Rescue Wales (GRW) is Wales’ leading charity dedicated to rescuing, rehabilitating and rehoming greyhounds and lurchers. Founded in 1993, we have spent more than three decades championing the welfare of sighthounds and working towards our vision: a Wales without greyhound racing, where every greyhound and lurcher has a home and receives the best possible care.

In April 2026, after 25 years of determined campaigning to improve welfare and regulation within the racing industry, legislation to ban greyhound racing in Wales was finally passed. This landmark achievement marks the beginning of a new chapter for GRW as we expand our reach and capacity across the UK to ensure every greyhound leaving the racing industry has a rescue space, medical support and rehabilitation on the journey towards their forever home.

To help us grow sustainably and strengthen our long‑term impact, we are now seeking to develop our fundraising team with the creation of a Head of Fundraising role. You will lead and work closely with the Trusts & Foundations Officer, Sponsorship & Individual Giving Officer and Community & Events Fundraiser to deliver an annual income target of £400K+.

Role

The Head of Fundraising is a senior leadership role with overall accountability for the strategic development, operational effectiveness and performance of all fundraising activity at Greyhound Rescue Wales (GRW).

The role will drive, lead and grow our fundraising strategy and has responsibility for developing diverse, sustainable income streams and building strong relationships with supporters, partners, and funders.

The role holds end‑to‑end accountability for income delivery across trusts and foundations, community and event fundraising, and sponsorship and individual giving.

The Head of Fundraising provides clear leadership to the fundraising team and has line management responsibility for:

• Trusts and Foundations Officer
• Community and Events Fundraising Officer
• Sponsorship & Individual Giving Officer

Please see attached the full job description and person specification

Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

About the role

As Senior Partnerships Officer, you’ll help us build and support relationships with organisations that use and embed Turn2us tools and information within their own user journeys like Independent Age, GMCA, Christians Against Poverty and Trussell. You’ll work closely with the Strategic Partnerships Manager to both identify new partners and support existing partners, helping them get the most from working with us. You’ll also make sure they have the information, skills and support they need.

You’ll be a key contact for our partnership network and will also help us keep our CRM/database records up to date. By listening to partners and sharing what you learn with colleagues across Turn2us, you’ll help us improve our partnership offer and make it easier for more people experiencing financial insecurity to access support.

About you

You’ll be a confident communicator and relationship builder, with experience of working with partners or external stakeholders in the charity or public sector. You’ll be comfortable organising and facilitating meetings and workshops, both online and in person, and able to manage a busy workload with competing priorities.

You’ll also be confident using CRM or database systems and keeping information accurate and up to date. A good understanding of GDPR and data sharing is important, as is being comfortable working or learning how to work with video, newsletters and different digital products like Google Analytics or Mailchimp. We’re looking for someone who is practical, approachable and collaborative, and who cares about building strong partnerships that help people experiencing financial insecurity get the support they need.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 1st October 2026 at 23:59PM

Interview date: 13th October 2026

The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.

This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.

Join London Legal Support Trust and use your communications skills to champion access to justice. Create engaging content, manage our website and social channels, and promote our programmes and fundraising events. We are looking for an organised, creative communicator with strong writing, digital and content management skills. This permanent, full-time hybrid role is based in Holborn and offers flexible working, generous leave and development opportunities.

Accreditation Manager        

Salary: £58,000p.a.

Contract: Permanent

Hours: 37.5 hours per week 

Location: Wigan or Home Based with extensive travel throughout the UK and occasional international travel.

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

About the role

This is a leadership role for someone who can combine strategic thinking, strong project management, commercial awareness and excellent stakeholder engagement. You will ensure our accreditation programmes continue to inspire participation, generate income and deliver measurable impact for people, places and the environment.

As Accreditation Manager, you will lead the strategy, growth and delivery of our accreditation programmes, ensuring they support accessible, high-quality places, promote wellbeing and sustainability, generate income and demonstrate measurable impact. You will oversee budgets, partnerships, quality assurance, impact reporting and programme teams, while acting as a senior contact for government, sector bodies, partners, customers and stakeholders in the UK and internationally.

We are looking for someone with strong leadership, project management and relationship-building skills, together with the confidence to work with senior stakeholders and represent the organisation externally. You will bring experience of managing budgets, developing commercial or partner-funded relationships, solving complex problems and leading teams to deliver high-quality outcomes.

Knowledge of the green spaces sector is essential, while knowledge of the coastal and hospitality sectors would be an advantage.

Benefits

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. You can view our range of benefits on our website.

Diversity & Inclusion

We are committed to building a diverse workforce and welcome applicants from all backgrounds including those from underrepresented groups.

If you need any reasonable adjustments throughout the recruitment process, please let us know. 

How to Apply

If this sounds like the perfect role for you and you’d like to help us make a difference, we’d love to hear from you.  Please review a copy of the full job description and ensure you meet the essential criteria before applying. 

After reading the application information, if you would love to work with us please continue to apply.

As part of the application process you will need to answer 3 sift questions relating to your relevant experience and submit your tailored CV which highlights how you meet the essential criteria of the role.  We also ask that you complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00 Monday 28 September 2026. Please note we reserve the right to close this vacancy early, so recommend that you submit your application at the earliest opportunity. 

Interviews will be held via MS Teams on 14 or 15 October 2026. 

If you require an in-person interview, please let us know. 

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

No agencies please.

About HCL:

 Open 51 weeks a year, HCL provides accommodation for a Nursery, a professional kitchen and community Café and a flexible space with rooms to hire for a range of activities providing educational and health and social activities such as hosting community meetings and refugee services, a venue for blood transfusion services and a polling station, ESOL and adult learning and social events, bingo and lunch clubs and dancing classes all aimed at combating social isolation, loneliness and anxiety.

Strategic Leadership

• To create a deliverable strategic plan, identify and respond to major external issues.
• Translate our vision into clear operational goals, ensuring long-term growth and stability.

Financial & Governance Oversight

• Stabilise HCL Financially.
• Rebuild relationships with external partners through collaborative working.
• Develop a funding plan for future stability.
• Seek to negotiate Heads of Terms on the lease of the building from Salford Diocese by 2030 or have developed a relocation plan or closure of the centre.

Team Management

• Lead, inspire, and support the management team.
• improve staffing wellbeing, motivation and esteem,
• Implement a plan of continuous professional development.

Partnerships

• Advocacy: Represent HCL publicly, raising awareness of our cause with media, stakeholders, and the community
• Represent HCL at key meetings with existing and potential funders and stakeholders.
• To develop a partnership collaborative strategy across the local voluntary sector, building networks, reducing duplication of and creating effective efficient well governed services for the betterment of the lives of our community.

Core duties are:

• Work closely with and support the Board in the overall strategic, financial and organisational development to secure its long-term sustainability.
• Financial planning, management and reporting.
• Identify funding opportunities and deliver bid development.
• Support Board development in line with modernising effective board Governance.

Organisational Management

• Lead the delivery of new projects and contracts once funding and contracts have been secured, ensuring the provision of all appropriate monitoring information.
• Work with the Senior Management Team to plan the effective delivery of services to ensure the highest possible standards are achieved.
• Ensure the effective delivery of services, by the deployment of staff and volunteers, which is value for money.
• Lead a whole company approach to promoting and publicising the range of activities and services available to the local community.

Operational Management

• Be responsible for HCL's day-to-day operation including, health & safety, safeguarding policies and procedures, customer service and the relationship with our landlord.
• Ensure that all HCL's relevant legal obligations are met.
• Support the use of IT and digital media across HCL's work by ensuring IT systems are secure, well maintained and managed with a development plan to meet HCL's needs.

People

• Co-ordinate and contribute to staff recruitment, selection processes and contracting.
• Conduct regular performance reviews of staff, identifying, organising and supporting team and individuals' training and learning and development opportunities.
• Lead and manage HCL's equality, diversity, inclusion, anti-racism and equal opportunities strategies and practices.
• Promote and ensure good practice and compliance with relevant employment law and health & safety regulations in HCL's building and any external sites where staff are working.

Legal and contracting

• Be responsible for legal compliance and good practice across HCLs business processes in line with charity and company law.
• Monitor HCL's funding agreements ensuring accurate and timely reporting to funders.

Please see the Job Description for full details of the role and responsibilities.