Senior customer advice and information officer jobs

This is an exciting opportunity for an excellent communicator with experience in collaboration and partnership working who is keen to make good quality income maximisation advice and support accessible to families across Scotland.

As Development Officer (Income Maximisation in Schools) you will play a lead role in looking at the actions needed at different levels to sustainably embed advice in schools across Scotland. You’ll be involving and engaging schools, advice services and other partners to develop practical recommendations which can be used to improve provision nationally. You will also be helping to develop resources and professional learning to increase awareness and confidence in schools around financial entitlements and pathways to income maximisation support.

You will be based within the Cost of the School Day team at CPAG in Scotland and will work closely with Welfare Rights, Digital and Policy colleagues.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply, download the Development Officer (Income Maximisation in Schools) job pack and application form.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at.

Closing date for applications: 11.59pm 16 August 2026

Interviews will be held at our Glasgow office in person on: 25 August 2026 

About The Role
The Supporter Care Senior Officer is a key role within our Fundraising team, sitting at the heart of every supporter interaction and helping to shape the experience people have with The Royal British Legion. This is an opportunity for someone who knows what great customer care looks like and takes pride in getting the detail right. You'll be the person colleagues turn to for guidance on complex enquiries, complaints and supporter issues, while also ensuring that day to day operations run smoothly, efficiently and to the highest standard. Working across multiple teams and with external partners, you'll help deliver a service that is professional, responsive and built around the needs of our supporters.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
We're looking for someone who brings significant experience from a customer care, supporter care or customer service environment and is ready to take the next step in a senior operational role. You'll be confident managing priorities, analysing trends, improving processes and coaching colleagues to deliver consistently high standards. Just as importantly, you'll be comfortable rolling up your sleeves when needed, whether that's resolving a challenging complaint, overseeing supporter administration, improving ways of working or supporting the delivery of key fundraising activity. You'll combine excellent judgement with a practical, solutions focused approach and understand the importance of compliance, accuracy and accountability in every interaction.
This role offers genuine variety and the chance to make a visible impact. You'll lead projects, help shape service improvements, support and develop team members, and use insight to influence how we engage with supporters in the future. It's an ideal opportunity for someone who enjoys balancing people leadership with operational delivery and who thrives in a fast-paced environment where no two days are the same. If you're passionate about delivering outstanding service, building strong relationships and creating positive outcomes for supporters, you'll find a role here that is both challenging and rewarding, with plenty of scope to contribute, develop and make your mark.
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: 16th September onwards
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Are you an exceptional communicator who enjoys building relationships, delivering memorable experiences and helping others connect with a meaningful cause? We invite you to apply for the Development Officer - Gardens, Libraries & Museums (GLAM) position within Development and Alumni Engagement at the University of Oxford, where your work will help secure philanthropic support for one of the world's leading universities.

Location: Oxford, with hybrid working available

Salary: Grade 6: £35,681 - £41,636 per annum, with a possible extension to £45,212 including an Oxford University Weighting of £1,730

Contract: Permanent, Full time

About Us

Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

Development and Alumni Engagement (DAE) plays a central role in enabling the University's ambitions by building meaningful relationships with alumni, philanthropists, trusts, foundations and partners around the world. Within the Gardens, Libraries and Museums team, you'll help unlock philanthropic support that preserves world-renowned collections, expands access to knowledge and enables cultural engagement for future generations. Your work will directly contribute to initiatives that enrich research, education and public understanding on a global scale.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays), with the option to purchase up to 10 additional days.
• One of the most generous family leave schemes in UK higher education.
• Hybrid and flexible working arrangements.
• An excellent contributory pension scheme.
• Sustainable travel benefits, including cycle loans, discounted bus travel and season ticket loans.
• Access to a wide range of social, cultural and sporting activities.

About the Role

This is an excellent opportunity to build a career in major gift fundraising within one of the world's most respected cultural institutions. Working with experienced colleagues, you'll develop your own portfolio of donors, helping to secure philanthropic support for the Bodleian and across the Gardens, Libraries and Museums.

Alongside developing donor relationships, you'll lead the delivery of two high-profile annual stewardship events attended by senior University figures, oversee annual fundraising appeals and create compelling proposals and communications that inspire philanthropic support. You'll work closely with colleagues across the University to turn complex academic and cultural projects into engaging stories for donors.

Whether you're already working in fundraising or bring transferable experience from events, communications, alumni relations or another externally facing role, you'll receive training and support to develop your expertise in major gifts fundraising.

About You

You will bring:

• Experience in fundraising, alumni relations, marketing or other relationship-focused roles.
• Excellent written communication skills, with the ability to produce engaging and persuasive content for different audiences.
• Experience of planning and delivering high-quality events
• Strong relationship-building skills, with confidence working with a wide range of stakeholders.
• The ability to manage multiple priorities, organise your own workload and deliver to deadlines.
• Experience using Microsoft Office applications and CRM or relationship management systems.
• A demonstrable interest in the cultural sector and a desire to develop a career in philanthropic fundraising.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Monday 3 August 2026.

Face-to-face interviews will take place funon Thursday 13 August 2026

Saïd Business School is entering an exciting new chapter. As we prepare to celebrate our 30th anniversary and deliver an ambitious new five-year strategy, we are expanding our Development and Alumni team and seeking two exceptional Senior Philanthropy Officers to help drive a transformational step change in philanthropic support. Working closely with senior academics, School leadership, alumni and supporters, you will build meaningful relationships with philanthropists whose generosity can help tackle some of the world's most pressing challenges through business, entrepreneurship, innovation and social impact.

You will manage a portfolio of high-potential prospects, developing tailored engagement strategies that connect donors' passions with Oxford Saïd's strategic priorities. From identifying opportunities and cultivating relationships through to securing significant gifts and delivering outstanding stewardship, you will play a leading role in growing philanthropic income and impact across the School.

Key responsibilities:

• Managing and developing a portfolio of high-net-worth individuals and selected philanthropic organisations.
• Securing gifts typically ranging from £50,000 to £1 million+.
• Building trusted relationships with senior academics, School leadership, alumni volunteers and University colleagues.
• Translating world-class academic research and thought leadership into inspiring donor propositions.
• Supporting cultivation events, donor visits and stewardship activities that deepen engagement and demonstrate impact.

You will be an experienced and strategic fundraising professional with a proven track record of securing major gifts and building successful donor relationships within complex organisations. You will have experience engaging high-net-worth individuals and philanthropic organisations, consistently achieving ambitious income targets and managing prospects through the full fundraising cycle. Additionally, you will possess the ability to translate complex ideas into compelling philanthropic opportunities. A strong understanding of fundraising best practice, ethics and data governance is essential, alongside experience using fundraising CRM systems.

Further information on this role can be found in the job description.

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Hybrid working
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

The closing date for applications is Friday 7 August 2026 at 12.00 noon. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.

Do you believe in the power of communities to shape change?
OCVA is seeking a values-driven Chief Executive to inspire, connect and champion Oxfordshire’s community and voluntary sector.

This is an opportunity to lead a respected local infrastructure organisation at the heart of Oxfordshire’s voluntary and community sector. As Chief Executive of OCVA, you will work alongside a committed Board and a small, passionate team to support charities and community groups, promote and champion volunteering, influence local systems, and ensure the sector’s voice is heard.

You will balance strategic leadership with strong relationships. This includes working closely with local councils, funders and partners, while staying grounded in the realities faced by community organisations. 

We are looking for someone who shares our values, understands the voluntary and community sector, and is motivated by making a meaningful difference. The role is as much about listening, collaboration and trust as it is about income, sustainability and delivery. If our mission resonates and you bring curiosity, integrity and a commitment to inclusive leadership to all that you do then we would love to hear from you.

This is a rare opportunity to lead one of Yorkshire’s most respected community foundations and help shape the future of giving across Calderdale.

For over 35 years, Community Foundation for Calderdale (CFFC) has connected people who care with causes that matter. We believe local generosity has the power to transform lives, strengthen communities and create opportunities for everyone to thrive.

As an independent charitable funder, we work with individuals, families, businesses and organisations to invest in local charities and community groups tackling some of Calderdale’s biggest challenges. Every year, we distribute more than £2 million in grants to support people and places across the borough. At the same time, we are building our permanent endowment, creating a lasting legacy that will continue supporting local communities for generations to come.

This is what makes CFFC unique. We do not just make a difference today. We create a legacy that will benefit Calderdale in perpetuity.

Following many years of successful leadership from our current Chief Executive Officer, we are seeking an exceptional leader to build on this strong foundation and lead CFFC into its next chapter.

About the role

Reporting to the Board of Trustees, you will provide strategic and operational leadership, ensuring CFFC continues to grow its impact, strengthen partnerships and inspire philanthropy across Calderdale.

You will lead and develop a committed staff team, work closely with Trustees, build trusted relationships with donors, businesses, professional advisers, charities and public sector partners, and ensure the organisation remains financially sustainable, well-governed and ambitious for the future.

You will also act as CFFC’s public ambassador, representing the organisation across Calderdale and beyond, while championing the importance of local giving and community investment.

About you

We are looking for an inspiring and collaborative leader with significant senior leadership experience and the ability to build confidence and credibility with a wide range of stakeholders.

You will demonstrate:

Proven strategic leadership and organisational management experience.

Experience of developing successful partnerships, fundraising, income generation or business development.

Strong financial and governance awareness.

Excellent relationship-building, communication and influencing skills.

Experience of leading and developing high-performing teams.

A genuine commitment to community impact and the values of the voluntary sector.

You may come from a community foundation, charitable trust, grant-making organisation, charity, public sector, social enterprise or a commercial organisation with a strong social purpose.

What we offer

Salary in excess of £60,000, dependent on experience.

Permanent, full-time position.

Flexible and hybrid working, with a regular presence required in Calderdale.

20 days annual leave plus bank holidays, additional Easter Tuesday leave and office closure over the Christmas period, rising to 25 days after five years’ service.

Employer pension contribution, with details available in the candidate information pack.

The opportunity to lead a respected local foundation with a strong legacy, deep local relationships and ambitious plans for the future.

Closing date: 31 July 2026

First round interviews: Week commencing 17 August 2026

Second round interviews: Week commencing 24 August 2026

CFFC is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and are happy to discuss any adjustments candidates may need during the recruitment process.

If you are an ambitious leader who wants to build on a strong legacy, inspire local philanthropy and help create lasting change for communities across Calderdale, we would love to hear from you.

This is an exciting opportunity to lead IRMO’s Advice programme. As our Senior Advice Programme Manager, you’ll manage a dedicated team and oversee a range of initiatives that provide high-quality information and advice services to respond to the changing needs of our community.

The Advice programme provides trusted information, resources, advice and casework in Spanish and Portuguese on key areas of need, including immigration, welfare entitlements, housing and homelessness prevention. IRMO is accredited by the Advice Quality Standard (AQS) and the Immigration Advice Authority (IAA) at Level 3. We are also members of Advice UK and receive second-tier support from Southwark Law Centre.

Alongside this, the programme works with local health boards to run initiatives designed to improve access to health services, such as HIV testing, sexual health and family planning advice and Chagas disease testing. You will also oversee IRMO’s Community Support service, which manages community enquiries daily at our Brixton centre and through our helpline, provides emergency crisis support and coordinates our Community Interpreting service, as well as connects service users with internal or external support.

These initiatives support people facing difficulties and help them build the skills and confidence to navigate complex systems. All of our work is shaped by the views of our beneficiaries, keeping our services relevant and responsive.

As Senior Advice Programme Manager, you’ll lead the strategic development of the Advice programme, ensuring our work is high-quality, impactful and responsive to the needs of our community. You’ll help grow the programme by strengthening existing partnerships and developing new ones.

To succeed in this role, you’ll bring solid experience as both a project and line manager, with a track record of overseeing multiple initiatives, delivering against KPIs and communicating impact clearly. You’ll be confident in managing people and priorities, with a leadership style that brings out the best in your team.

You’ll also have a strong understanding of the barriers Latin Americans face in accessing immigration, welfare, housing, health and other essential services in the UK, and a genuine passion for advancing the rights and welfare of migrants and refugees.

For more information please find the Job Description on our website

George Watson’s College wishes to appoint a Senior Philanthropy Officer to lead the school’s individual giving and legacy fundraising initiatives, and support major programmes and campaigns. Develop strong relationships with donors and our alumni community to grow philanthropic income and long-term engagement. 

MAIN RESPONSIBILITIES 

Individual Giving 

• Lead the planning, execution and optimisation of individual giving efforts. Manage campaign setup, timelines, assets, and donor experience.  

• Monitor performance and analyse results to drive continuous improvement in participation, engagement, and revenue.  

• Collaborate with Admissions and Marketing, and other internal teams, to source and develop compelling content.  

• Along with the Head of Development, manage a fundraising communications calendar and play a leading role in content creation.  

• Collaborate with the Admissions and Marketing team to ensure website content, landing pages, and donation pages support digital giving goals.  

• Execute fundraising strategies in partnership with the Head of Development. Build, segment, code, and deploy emails to support giving campaigns and organisational priorities.  

• Manage a portfolio of donors linked to specific programmes and campaigns. 

Legacies  

• Plan and deliver multi-channel legacy marketing campaigns (print, digital, events)  

• Build and maintain relationships with legacy pledgers and prospects  

• Deliver high-quality, sensitive stewardship to recognise and retain legacy supporters  

• Organise events and communications to engage legacy supporters  

• Produce compelling and sensitive legacy messaging and materials  

Campaign/Programmes 

• Manage and grow the patrons programme, including recruitment, retention, and upgrades  

• Develop a clear donor journey, including benefits, communications, and recognition  

• Monitor performance against income targets and KPIs  

• Work in collaboration with Heads of the Creative Arts programmes to monitor and administer funds for maximum impact across the arts 

Foundation Places and Enrichment Fund 

• Support impact reporting and administration of discrete aspects of our widening access programmes. 

• Manage application process to the Enrichment Fund, including managing enquiries, disbursements and liaison with Finance. 

• Any other duties related to these programmes as directed by senior staff. 

IDEAL CANDIDATE 

Essential: 

• Relevant degree, professional qualification or equivalent professional experience  

• Demonstrable experience in Individual Giving, Direct Marketing or Legacy fundraising, with an annual income return of 6+ figures  

• Proven track record of delivering successful multi-channel campaigns  

• Strong understanding of supporter journeys, acquisition and retention  

• Skilled in data analysis, performance tracking and forecasting   

• Proficiency with graphic design tools, experience with Canva would be an advantage.  

• Demonstrable experience with Raisers Edge, or similar CRM system 

• Ability to manage complex projects and programs and deliver to set KPI and timelines 

• Excellent written and verbal communication skills.  

• Experience with content writing, brand voice, and digital fundraising best practices.  

• Ability to build and foster relationships across business functions.  

• Understanding of charity law, GDPR and best practices in fundraising  

• Commitment to high level of professional standards  

• Genuine appreciation of George Watson’s College’s mission and the ability to communicate it  

Desirable: 

• Fundraising or marketing qualification such as CIOF accreditation or CIM qualifications. 

• Event management experience  

• Experience of working in the education or charity sectors  

• Understanding of the Independent School sector   

We are looking for enthusiastic and talented individuals to join us as Energy Advisors to help deliver the vital Home Energy Scotland advice service in the Highlands and Islands. You’ll be the first point of call for householders who need free and impartial advice about how they can lower their bills and reduce their environmental impact. You will have experience engaging with customers and your excellent communication skills will help you support householders and relay technical information to a non-technical audience.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks has been involved in delivering the service for 17 years, and currently manages advice centres in the Highlands and Islands and South East of Scotland.

We provide high quality advice and information on topics including energy efficiency in the home, renewable technologies and saving water. We also support many people who are living in fuel poverty and refer householders to grants and funding to keep their homes warmer for less. Along with the satisfaction of helping people on a daily basis, you’ll also be joining an organisation consistently rated as a fantastic place to work.​

The ideal candidate and the role​

We're looking for someone who is passionate about helping people and confident communicating with a wide range of customers. As an Energy Advisor, you'll provide high-quality, personalised advice that helps customers understand their options, take action and make positive changes to their energy use.​

You will join a supportive team of customer-focused advisors in a fast-paced environment. The role involves handling inbound enquiries and making outbound calls to existing customers. An interest in energy, sustainability or the environment would be an advantage, but it isn't essential as full training will be provided. You will require good IT skills and have a stable internet connection.​

As the Home Energy Scotland Highlands & Islands Advice Centre, we support customers across Argyll & Bute, Highland, Na h-Eileanan Siar (Western Isles), Orkney and Shetland. To be eligible for this role, you must live within one of these local authority areas.

In return you can expect​

We will start to grow your knowledge of our services and energy efficiency straight away. The Energy Advisor induction programme includes working towards the City and Guilds Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development.

About the role

The Wear it Pink Manager plays a vital role in the successful planning and delivery of our biggest and most established mass participation event – Wear it Pink.

We have ambitious plans for this sector leading product and we need the right person leading the team. We need someone who’s really able to make things happen. Driving the product forward, be creative and engage the entire organisation – all with supporters sitting at the heart of their thinking. 

Leading a team of two and a wider matrix team of cross organisation colleagues, you will ensure that we have the processes in place to enable the product to run effectively and efficiently. You’ll design a supporter journey that feels personal, inspiring and which leads to in-year support as well as repeat participation. You will work closely with the Marketing Manager who will be responsible for generating registrations for the campaign.

If you’re creative, supporter focussed and have a strong understanding of the importance of process in mass participation event success, we want to hear from you!

About you

An experienced product officer or manager, you’ll be an expert in designing processes and supporter journeys for fundraising products with a keen eye for detail, processes and a creative flair. You’ll need to have the right balance between execution and leadership and will need to be able to build relationships that unlock product success.

You’ll have experience working with external agencies to deliver effective and engaging campaigns, and you’ll feel confident in ensuring the charity’s best interests are always at the heart of their work.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date: 2 August 2026 11.59pm

Interview date: 10, 11 August 2026

Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.

This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.

Who are we looking for?

We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.

You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.

Person specification

Key requirements include:

• Significant senior-level experience in operations, governance or compliance within a charity or similar environment. 
• Strong understanding of charity governance and regulation, with experience supporting boards and senior leadership. 
• Experience overseeing organisational functions such as HR, IT, data protection or risk. 
• Proven ability to manage multiple priorities and lead cross-organisational work effectively. 
• Strong judgement, integrity and the ability to handle sensitive matters with discretion. 

See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK. 

This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.

Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.

First-stage interview: Thursday 6 August 

Second-stage interview: Thursday 13 August

QCCA has served Camden’s communities for more than 40 years.

Today we support more than 3,000 local residents every year through:

• Youth Services
• Older People’s Services
• Advice & Advocacy
• Family Support
• Two successful children’s nurseries
• Community facilities
• Health and wellbeing programmes
• Employment and skills initiatives

With an annual income approaching £2 million, multiple community sites and exciting plans for further growth, we’re investing in a modern finance function that supports excellent decision-making and long-term sustainability.

Why This Role Is Different

This isn’t a traditional Finance Manager role.

Yes, you’ll oversee management accounts, budgets and audit preparation.

But you’ll also have the opportunity to:

• Transform our finance systems.
• Lead our migration from QuickBooks to Xero.
• Introduce smarter digital processes.
• Improve financial reporting.
• Build dashboards that help managers make better decisions.
• Work directly with the Chief Executive and Board of Trustees.
• Influence organisational strategy.
• Help shape the future of one of Camden’s leading community charities.

You’ll have the freedom to improve how we work—not simply maintain existing processes.

What You’ll Be Doing

You’ll provide strategic financial leadership while leading the modernisation of QCCA’s finance systems.

Working closely with our Chief Executive and Senior Management Team, you’ll:

• Lead the migration from QuickBooks to Xero (or an agreed cloud accounting platform).
• Produce insightful monthly management accounts and financial reports.
• Develop budgets, forecasts and financial models.
• Present financial information to Trustees and senior managers.
• Improve financial systems, controls and reporting.
• Introduce automation and digital workflows.
• Support commercial income generation and grant-funded projects.
• Lead the annual audit process.
• Line manage and develop our Finance Assistants.
• Help build a finance function fit for the future.

Who We’re Looking For

We’re looking for someone who enjoys making organisations better.

You’ll probably have experience of:

• Charity finance.
• Management accounting.
• Budgeting and forecasting.
• Audit preparation.
• Financial controls.
• Cloud accounting systems (Xero experience is highly desirable).
• Leading change and improving systems.
• Supporting non-finance managers.
• Working collaboratively with senior leaders and Trustees.

Most importantly, you’ll be someone who enjoys solving problems, embracing technology and helping organisations grow.

Join a Values-Led Charity Making a Difference

The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing – it provides a safe, supportive community where people can live independently with dignity and confidence.

We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development.

About the Role

Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment.

This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities.

Key Responsibilities

· Manage housing applications, allocations, viewings, sign-ups, and empty homes.

· Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability.

· Lead day-to-day estate management activities and property inspections.

· Monitor repairs, contractors, and compliance activities to ensure high standards are maintained.

· Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters.

· Maintain accurate records and support housing, health and safety, and compliance requirements.

· Organise resident events, engagement activities, and community initiatives.

· Build positive relationships with residents, families, contractors, local organisations, and partner agencies.

· Contribute to service improvements and support reporting for senior management and Trustees.

· Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided.

What We’re Looking For

We are seeking someone who:

· Has experience in housing, property, community, support, or customer-focused services.

· Enjoys working directly with older people and supporting independent living.

· Has excellent communication, organisational, and problem-solving skills.

· Can work independently while contributing positively to a small team.

· Demonstrates empathy, professionalism, and sound judgement.

· Is confident managing competing priorities and maintaining accurate records.

· Understands the importance of safeguarding, health and safety, and resident wellbeing.

Why Join Us?

At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.

We're looking for an experienced Governance Manager to play a pivotal role at the heart of CILIP. Working closely with Trustees, Board and Committee Chairs, the Executive Team and the Presidential Team, you will help ensure that CILIP operates to the highest standards of governance, accountability and compliance.

This is an excellent opportunity for a governance professional who enjoys building strong relationships, improving processes and supporting effective decision-making.

ABOUT THE ROLE

Reporting to the Interim Finance Director, the Governance Manager will lead and coordinate governance, compliance and organisational processes across CILIP.

You will be responsible for supporting effective decision-making, ensuring compliance with legal and regulatory requirements, and providing expert governance support to the Board, Committees and Executive Team.

This role combines strategic oversight with hands-on delivery and is ideal for someone who enjoys driving good governance while ensuring operational excellence.

This is a fixed-term role for 9 months due to organisational planning requirements.

Key areas of delivery:

Governance and Board Support
Lead and continuously improve governance processes, support the effective operation of the Board and Committees, and provide advice on governance best practice.

Policy and Compliance
Oversee CILIP's policy governance framework, coordinate policy reviews and support compliance with statutory and regulatory requirements.

Executive and Organisational Coordination
Support the Executive Team through the coordination of key meetings, events, organisational planning and corporate administration.

Presidential Team Support
Coordinate the activities of the Presidential Team, ensuring effective planning, stakeholder communication and logistical support.

Continuous Improvement
Identify opportunities to strengthen governance systems, improve ways of working and promote accountability and transparency across the organisation.

ABOUT YOU

We're looking for an experienced governance professional who thrives in a collaborative environment and enjoys working with senior stakeholders to ensure organisations operate effectively and compliantly.

You will bring:

• Experience supporting governance within a charity, membership body or similar organisation.
• A strong understanding of charity governance, trustee responsibilities and regulatory requirements.
• Experience supporting Boards and Committees and managing governance processes.
• Excellent stakeholder management, communication and relationship-building skills.
• Strong organisational skills, with the ability to manage competing priorities and deliver to deadlines.
• High levels of accuracy, discretion and sound judgement when handling sensitive information.
• A proactive approach to improving processes and ways of working.
• Strong digital skills, including Microsoft 365.

You'll also be a professional, credible and resilient individual who can work independently while remaining highly collaborative, and who shares CILIP's commitment to equality, diversity, inclusion and public benefit.

Desirable: Experience of company secretariat responsibilities, statutory filings, governance or board portal systems, and relevant governance or compliance qualifications.

ABOUT CILIP

CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.

Our purpose is to unite, support and empower information professionals across all sectors.