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Senior Database Officer Jobs in City Of London, England

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Closing today at 23:30
Baby Lifeline, London (Hybrid)
£30,000 - £40,000 per year
Do you want to work for a dynamic charity that’s making a huge difference to the prevention of avoidable harm to mothers and babies?
Posted 2 weeks ago Quick Apply
Reprieve, London (Hybrid)
£50,571 plus up to 5% employee matched pension contribution
Posted 2 weeks ago
Closing today at 23:59
Help for Heroes, Remote
Up to £32,000.00 per year
Help For Heroes has an incredible opportunity for a Philanthropy Executive to join their Fundraising Partnerships team
Posted 6 days ago
The Greenwich Foundation for Old Royal Naval College, Greenwich (On-site)
£37,500 per year
Posted 6 days ago
Closing in 4 days
Citizens Advice Merton and Lambeth, SE11, London (On-site)
From £26,500 per annum, dependent on experience, for accredited Advisers £25,642.50 per annum for Trainee Advisers
Posted 1 week ago
Closing in 7 days
Prince's Trust International, London (Hybrid)
£36,000 - £41,000 per year (plus £4,000 London weighting if based in London
Posted 3 days ago
Mental Health Foundation, London (Hybrid)
£45,009 - £49,040 per year inclusive of London Weighting and market supplement
We're excited to be recruiting for a talented Digital Experience Manager to join our Marketing & Digital Team at our London offices!
Posted 3 days ago Quick Apply
Closing in 2 days
Action for M.E., Remote
£25,132 per annum, pro rata for part time
Posted 3 weeks ago
Closing in 3 days
Bonny Downs Community Association, Greater London (On-site)
£43,091 per year
Posted 3 weeks ago Quick Apply
Page 4 of 4
London, Greater London (Hybrid)
£36,309 - £42,085 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

  • Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
  • Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
  • Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
  • Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
  • Responsible for any complaint escalation/investigation.
  • Develop and manage the team, performance management and the performance development review.
  • Ensure the team are processing direct debits in accordance with BACS rules and regulations.
  • Deal with queries and questions raised about our direct debits processes.
  • Ensure all income is tracked and all donations are banked and thank in a timely manner.
  • Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
  • With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

  • Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
  • Experience of managing and responding to complaints and feedback
  • Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
  • Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Posted by
Angela Mann Recruitment View profile Company size Size: 0
Posted on: 03 May 2024
Closing date: 02 June 2024 at 23:59
Job ref: AMR00031
Tags: Admin,Fundraising