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London, Greater London (Hybrid)
£33,000 per year
Full-time
Permanent
Job description

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnerships to tackle unfairness and ensure everyone has an equal chance to thrive.

Key Responsibilities

Partnership delivery and coordination

  • Act as the primary day-to-day contact for delivery partners, supporting advisors and caseworkers to operate effectively within the agreed delivery model.
  • Coordinate partner onboarding, ongoing engagement, and operational problem-solving across the delivery partnership.
  • Support partners to use agreed systems, processes, and referral routes consistently and effectively.

Health system engagement and referrals

  • Work with NHS Trusts, ICBs, and healthcare professionals to maintain clear and effective referral pathways into the service.
  • Support engagement within health settings to ensure the service is accessible at key points in the cancer pathway.
  • Monitor referral patterns and work with partners to address gaps or barriers to access.

Workforce development and shared learning

  • Support training, induction, and shared learning activity for delivery partners and their advisors or caseworkers.
  • Facilitate the sharing of good practice, learning, and insight across the partnership.
  • Work with internal quality and training teams to support consistent, high-quality practice.

Data, insight, and reporting

  • Support delivery partners to understand and meet data and reporting requirements.
  • Contribute operational insight and qualitative learning to funder reporting and programme reviews.
  • Use data and feedback to identify delivery risks, improvement opportunities, and emerging trends.

General

  • Escalate risks, capacity issues, or delivery concerns to the Head of Partnerships in a timely way.
  • Work in line with Toynbee Hall policies and procedures, including safeguarding, data protection, and equality.
  • Undertake other reasonable duties as directed by the Head of Partnerships or senior management.

Person Specification

Experience and knowledge:

  • Experience working in a partnership, coordination, or programme support role within a charity, public-sector, or health-related setting.
  • Experience supporting delivery partners, advice services, or multi-agency projects, for example through coordination, liaison, or operational support.
  • Some experience of working with, or alongside, NHS organisations, healthcare professionals, or public-sector partners, or the confidence to develop this quickly.
  • Understanding of referral-based services and how people access support through different organisations.
  • Experience contributing to monitoring, reporting, or evidencing activity for funded projects, for example through data collection, reporting returns, or qualitative feedback.

Skills and competencies

  • Strong organisational and coordination skills, with the ability to manage multiple tasks and partner relationships at the same time.
  • Good communication skills, with the ability to build positive working relationships and represent a service professionally.
  • Ability to work collaboratively across organisational boundaries and know when to escalate issues appropriately.
  • Confidence using IT systems, including databases, spreadsheets, and standard reporting tools.
  • Ability to gather information, track issues, and communicate updates clearly to colleagues and partners.

Personal attributes

  • Proactive, reliable, and well-organised.
  • Comfortable working as part of a team with clear management support.
  • Willing to learn and develop confidence in system-facing partnership work.
  • Positive, solutions-focused approach to problem-solving.
  • Commitment to inclusive, person-centred practice and Toynbee Hall’s values.

In addition to the essential criteria outlined above, the ideal candidate will also meet the following desirable criteria:

  • Experience working in advice services, welfare benefits, financial wellbeing, or health-inequalities programmes.
  • Experience supporting training, induction, or shared learning activities for partners or colleagues.
  • Familiarity with NHS structures, commissioning environments, or VCSE–health partnerships.
  • Experience working on Macmillan-funded or similarly funded programmes.
  • Understanding of safeguarding and data protection in partnership delivery contexts.

Core Benefits 

Annual Leave

  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
  • After 2 years: +3 extra days of leave.
  • After 3 years: +1 additional day.
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Please download the full Job Description for more details of the role and our other employee benefits

Application resources
Organisation
Toynbee Hall View profile Organisation type Registered Charity Company size 51 - 100

Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London

Posted on: 13 February 2026
Closing date: 11 March 2026 at 13:38
Job ref: Macmillan Partnerships Coordinator - February 2026
Tags: Administration, Advice / Information, Data Analysis

The client requests no contact from agencies or media sales.