Senior head individual supporters jobs in Bermondsey, greater london

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in London office, E1, with the team meeting in person to collaborate once per week. There is also the expectation of travel as required (usually 2-4 times per month) across London (and potentially) the UK to meet with donors. Homeworking options in line with our Crisis Hybrid Working Policy.

About the role
Crisis is in the first year of our new strategy, and philanthropy is critical to achieving our organisational goals, especially the £20m Housing Supply campaign, an ambitious initiative at the heart of our strategy to deliver genuinely affordable homes and end homelessness for good.

You would use your proven ability to build strong relationships and secure four- to five-figure gifts to manage a dynamic portfolio of major donors and prospects, applying your understanding of moves management and the major donor solicitation cycle to engage, inspire, and retain support. Confident in working with high-profile individuals, you would use your excellent communication and influencing skills to deliver compelling cases for support, represent Crisis with professionalism, and create meaningful donor experiences.

Proactive and creative in your approach, you would work collaboratively across teams, integrate digital techniques to enhance engagement, and measure success against KPIs and targets. Above all, your work would be driven by a deep commitment to Crisis’ purpose and values, equity, inclusion, and the belief that together we can end homelessness for good.

About you

We are looking for an ambitious and relationship-led fundraiser who is passionate about making a tangible difference and inspired by Crisis’ mission to end homelessness. The ideal candidate will have a strong understanding of moves management and the major donor solicitation cycle, using these principles to strategically cultivate, solicit, and steward high-value supporters. With a proven track record of securing four- and five-figure gifts, you will be confident in engaging and influencing high-value and high-profile individuals, understanding their motivations and inspiring their confidence in Crisis’ work. You will combine excellent communication and influencing skills with creativity and independence, managing a dynamic portfolio of donors while working collaboratively across teams to deliver outstanding supporter experiences. Highly organised, results-driven, and innovative in your approach, you will be motivated by achieving targets and growing income. Above all, you will share Crisis’ deep commitment to equality, inclusion, and social justice, and be driven by the belief that homelessness can, and must, be ended.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 15 March 2026 at 23:59

Interview date, location and process: The interview process will be two stages. For the first-round interview you will be asked to prepare a short task in advance which can be presented verbally, this will be followed by a competency-based interview. This will be on either Monday 23 or Tuesday 24 March via Microsoft Teams. The second-round interview format and location TBC but will happen promptly.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Head of Mass Supporter Fundraising

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland.  

Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Are you an experienced fundraising leader who wants to be part of creating a future where nobody dies of bowel cancer? This could be the role for you!

Bowel Cancer UK is seeking an exceptional, growth-driven Head of Mass Supporter Fundraising to join our team. We have set a bold ambition to significantly increase income over the next five years, ensuring everyone diagnosed with bowel cancer in the UK receives the support they need.

This is a rare opportunity to build and scale a data-led fundraising programme, increase our visibility in a competitive landscape, and develop a high-performing talented team capable of delivering sustained, multi-million-pound income growth. You will lead the development of transformational strategies and play a critical role in the management of the charities CRM to significantly scale revenue while ensuring digital innovation is at the heart of all strategic decision-making. You will take full ownership of mass supporter fundraising budgets and provide visionary leadership by directly managing team managers to foster a culture of professional growth.

The salary is £51,241, plus £2,000 London Weighting if applicable and a contributory pension scheme. The position is home-based UK-wide, with required travel to our London-based Hub space in Kennington. We offer 27 days of holiday, plus three discretionary days between Christmas and New Year in addition to statutory holidays, complimented by a range of brilliant staff benefits.

If you have a proven track record in digital acquisition, harnessing data to support decision-making, managing multi-million-pound budgets, and know what it takes to motivate and lead a brilliant team, we want to hear from you.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Job Title: Senior Philanthropy Manager

Reporting To: Head of Philanthropy & Special Events

Salary Range: £45.000 - £50.000

Contract Type: Permanent

Location: Hybrid, across London sites. Old Street, Canary Wharf & Poplar.

Working days/hours per week: 35 per week, 9am – 5pm

Requirements: We can only employ applicants who currently have the right to work in the UK. 

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Nurturing high-value relationships with major donors to maximise support to drive growth in income targets.

Duties & Responsibilities

•  Build relationships with a portfolio of prospective major donors, understanding philanthropic motivations and tailoring opportunities for engagement to inspire major gifts
• Leading the creation of new product ideas to encourage repeat, sustainable, mid-level gifting
• Foster a deep understanding of the charity work and strategy, including the regional network, to enable value adding support of frontline charity visits and tours
• Develop innovative and personalised stewardship plans to deepen donor relationships
• Develop compelling written communications, including emails, proposals, and reports to showcase the impact of donor support
• Work with colleagues across the Fundraising function to maximise cross over opportunities between income areas
• Staying up to date with trends and data form the charity sector to optimise donor experiences and identify new opportunities
• Maintain accurate records of donor interactions and consistently update cultivation plans
• Actively participate in budget setting and quarterly forecasting
• Ensure compliance with Funding Regulations and GDPR

There when it matters

About the role:

This role will develop and maintain relationships with trusts, foundations and statutory funders through updates and other bespoke communications in order to maximise income.

You will create funding applications which result in significant five- and six-figure gifts in support of Sue Ryder’s vision and mission. Monitor and report progress towards income targets and other agreed Key Performance Indicators (KPIs).

About you:

• Experience of maintaining relationships with funders and designing and implementing tailored donor care and stewardship plans.
• Experience of researching new prospects and of developing pipelines of activity.
• Experience of working with Senior Managers/Directors and committee members.
• Experience of Raiser’s Edge or a similar customer relationship management system and maintaining accurate records.
• A collaborative team player with strong interpersonal and communication skills.

Essential Criteria:

• Significant experience of securing income from trusts and foundations over £50,000.
• Experience of producing high quality applications and updates for donors giving at the five and six- figure funding level.
• Experience of producing budgets suitable for five- and six- figure funding requests.
• Experience of cultivating prospects, initiating conversations and planning and hosting service visits with donors.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

For more information on our Equity, Diversity and Inclusion work, please visit our website.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Closing date: 27 March 2026
Interviews: CV’s reviewed as received

We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

We’re looking for a Senior Impact and Learning Manager to help us provide effective impact measurement and learning support for London Sport’s Place Universal Offer (PUO) programme funded by Sport England. The work will also support the delivery of Monitoring, Evaluation, and Learning (MEL) in three Place Based delivery areas (Enfield, Lambeth, and Newham).

In the role, you’ll report to the Head of Impact and Learning, and work alongside Insight and Impact colleagues to take ownership of four main workstreams:

• Development, championing and delivery of the Monitoring, Evaluation and Learning (MEL) of the PUO programme. (Workstream 1)
• Oversight and project management of delivery of MEL supporting the roll out of the expansion of place-based working in three areas – Enfield, Lambeth and Newham. (Workstreams 2-4)

About You:

• You have excellent understanding and evidenced experience of delivering impact measurement and evaluation practices.
• You will be able to evidence your experience in designing and applying appropriate and proportionate MEL approaches, tools and methods to embed project impact measurement and evaluation to maximise learning.
• You will have significant previous experience of independently commissioning and managing external contractors.
• You have a strong understanding of, and high-level skills in, qualitative and quantitative research and analysis techniques with the ability to synthesise data from a range of sources.
• You will have strong experience of coaching/teaching others to support the development of MEL leads.
• You enjoy working with others and helping them learn. You can build rapport and develop positive relationships with colleagues as a basis for providing support and deliver workshops helping others improve their skills/understanding of MEL. 
• You have strong verbal communication skills, project management and organizational skills with an excellent ability to demystify MEL and present learning using simple and tailored communication for maximum engagement.
• You are able to demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London.
• You have lived experience of day-to-day life in London.

Key Details:

• Full-time (35 hours per week).  We are open to discussing flexible working options.
• Salary: £49,903 per annum if full-time
• Fixed-term contract until March 2028
• Flexible working: we use a model of 2 plus days in our central London office at House of Sport and working from home, with travel required throughout London

Deadline for applications: EoD on Sunday 15th March

See the recruitment pack for full details of the role or find out more by watching our online candidate information session on our YouTube channel.

About Sophie Hayes Foundation

Sophie Hayes Foundation is a small but mighty charity supporting women survivors of modern slavery and human trafficking as they rebuild their independent lives, free from re exploitation for the long-term.

We provide an employability programme which enables survivors to rediscover their skills, build their confidence and sense of purpose, develop workplace skills, and open up opportunities for work placements or volunteering. We also offer a conversational English course, a digital skills programme, and run a survivor network CREW (Creative Resilient Empowered Women).

We do all we can to meet survivors where they are in a complex system, flexing and adapting to need as it arises. We also do not accept a system which fails survivors, leaving them at risk of re-exploitation, and engage in policy and advocacy campaigns based on our lived and learnt experience.

In the words of our participants, “The Programme changed my life’s trajectory. We explored our purpose and discussed the idea of work and career as a central part. Sophie Hayes Foundation should not underestimate how much it plays a big role in people's lives.”

About the Role

We can’t do any of this work without brilliant and concerted fundraising efforts. SHF is independent and relies on funds from grant-making bodies, individuals, and businesses in our supporter community.

This role will be at the forefront of the realisation of SHF’s bold strategic ambitions. You will work alongside our small and dynamic executive team to unlock growth, develop new approaches and communicate our impact.

You will build a lead small, effective and positive fundraising and communications team.

You will develop deep and meaningful relationships with the individuals and organisations while support SHF’s work – and new supporters we have not met yet.

You will be hands on, getting stuck into grant applications, prospecting, communicating, and developing new engagement programmes.

We know small charity fundraising is no mean feat – you will get all the support and engagement you need from the SHF team and Board to do you very best work, in a hugely meaningful context.

You will have the opportunity to get involved in any and all parts of the organisation’s work, including policy advocacy, lived and learnt experience co-design, research and service delivery.

If you are an energetic, positive, collaborative and experienced fundraiser, we can’t wait to hear from you! You can find out more about the mission and values of Sophie Hayes Foundation our website: 

Objectives

FUNDRAISING

• Leadership of successful portfolio of grant funding, including stewardship of existing funders, and growth to new ones through high quality applications and proactive identification of opportunities.
• Development and implementation of income generation and diversification strategies, most particularly through major donors programme and corporate partnerships.
• Working alongside Executive team to develop programmes enabling new sources of funding to be opened up.
• Building close relationship with existing supporters and using network to significantly expand network and prospects, through supporter engagement journeys.
• Ensuring all fundraising activity is in line with the required legislative frameworks and complies with best practice.
• Funding to be opened up
• Building close relationship with existing supporters and using network to significantly expand network and prospects, through supporter engagement journeys.
• Ensuring all fundraising activity is in line with the required legislative frameworks and complies with best practice.

COMMUNICATIONS

• Developing the charity’s existing communications efforts into a coordinated, coherent, and impactful strategy, across all communications channels and traditional and social media.
• Developing and implement opportunities to raise the charity’s profile and engagement.
• Working alongside team members to develop and publicise the charity’s policy and advocacy activities, creating and leading innovative communications campaigns.
• Overseeing the production of all branded materials.
• Overseeing the charity’s duty of care to participants who share their stories, ensuring we approach this with due care and sensitivity, working with the Designated Safeguarding Lead.

MANAGEMENT 

• Managing and monitoring all parts of income generation and communications, especially high-quality impact reporting.
• Managing fundraising budget – setting budgets, reporting against them, managing funds, reporting to Board risk & finance committee on fundraising.
• Building a highly effective small team of 2-3 people – outcome-focused and empathetic line management of team members.
• Contributing as key member of Senior Executive Team to organisational strategy and decision-making.
• Acting as a senior leader and figurehead within the charity for all parts of development and fundraising.
• Working closely alongside the Board to unlock potential for income generation and communications.
• Undertaking any other duties as directed by the CEO which may be required. Experience & Skills
• Significant success and experience of impactful charitable fundraising from a diverse range of income streams, especially grants, major donors, and corporates. Or comparable experience of business development in another sector.
• Experience of communications campaigns, PR and marketing.
• Convincing and engaging written and verbal communication skills.
• Ability to build excellent collaborative working relationships across a wide range of people; colleagues, external partners and funders.
• Highly organised. Ability to prioritise workloads, project manage and deliver to deadlines, often with competing priorities.
• A knowledge of the Modern Slavery sector & trauma-informed practices is desired but not essential, but a commitment to the vision, purpose, and values of Sophie Hayes Foundation is important.
• Effective line management skills and ability to deliver alongside and through small team.
• Positive, creative, entrepreneurial, and solutions-focused.
• Proactive, dynamic, able to work effectively independently. 

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We’re looking for a strategic and dynamic marketing leader who is an expert at inspiring support and significantly growing income through Individual Giving or Direct Marketing programmes. The Head of Supporter Experience and Marketing is an exciting new role at Mary’s Meals UK, driving income and deep support for our school meals programmes through the development of warm supporter communications and excellent supporter care.​​

​The role will lead a newly formed team, therefore the successful candidate must have a brilliant track record of managing, inspiring and empowering teams to build a strong culture and create momentum against key objectives. You are someone who cares deeply about the people you lead and believe that how things are done is just as important as the end results.​​

The core focus is to lead the creation of holistic and dynamic supporter journeys, in collaboration with Growth and Partnership and Creative Communications colleagues, that deepen the connection with our supporters, reinforces the impact of their support, and builds lifelong support.​

In the marketing space, you’ll oversee the strategic direction and impact of our email and direct mail communications, with a focus on generating income, strong ROI and engagement. ​The Head also leads the Supporter Experience (supporter care) team who enhance supporter retention and satisfaction by ensuring supporters can easily contact Mary’s Meals, receive a warm and personal experience that aligns with the Mary’s Meals values, and process and acknowledge donations effectively.​​

We’re looking for an energetic leader who thrives on working in a fast-paced environment, juggling multiple priorities while always keeping an eye out for incredible opportunities to grow supporter income and engagement. ​​

Innovative, agile and entrepreneurial – you’ll ensure that growing Mary’s Meals’ mission with urgency and passion, remain central to all Supporter Experience and Marketing work, while remaining true to our values and mission.​
 

Please follow instructions on the Charity Job website and you will be redirected to our website.

Applicants must hold full right to work in the UK.

We welcome applications from candidates of all different backgrounds and identities to apply. We are committed to building an inclusive and diverse charity providing a supportive place for you to do the best and most rewarding work of your career.

Closing date for applications is Wednesday, 18 March 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Title: Head of Public Fundraising & Engagement

Reporting To: Executive Director of Fundraising

Salary Range: Up to £60,000

Contract Type: Permanent

Location: Hybrid, across London sites. Old Street, Canary Wharf & Poplar.

Working days/hours per week: 35 per week, 9am – 5pm

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Why this role and why now?

This is a hugely exciting time to join our organisation.

We have recently brought together two £20m organisations – FareShare UK, a national food redistribution charity, and The Felix Project, our London network partner who has made waves across the capital in recent years. We are in the early stages of shaping our future together, while at the same time, developing our fundraising strategy for the next three years – setting the direction for how we grow income, engage supporters and deliver even more impact across the UK.

Public fundraising and engagement will be central to that strategy, and as Head of Public Fundraising & Engagement, you will play a leading role in shaping it.

We already have strong foundations to build on. Recent testing of private site fundraising for both organisations has exceeded KPIs, showing strong public appetite to support our work. We also have the opportunity to learn from The Felix Project’s success in London and explore how proven approaches can be adapted and scaled nationally.

Alongside this, we have a clear ambition to become a destination directorate for fundraisers across the sector – a place where talented people want to build their careers, test new ideas and do their best work.

This newly created role offers a rare opportunity to build on that momentum: helping to shape our three-year fundraising strategy, embedding a new brand, working creatively with network partners, developing new products and propositions, scaling what works nationally, growing mass-market and legacy fundraising, modernising systems and supporter journeys, and bringing together newly merged teams around a shared direction and culture.

This is a role for someone who enjoys building, experimenting, learning from what works and creating something genuinely transformational. If you’re excited by the idea of leading through change and helping create new ways for people to support our cause, we’d love to hear from you.

About the role

The Head of Public Fundraising & Engagement will lead our public fundraising portfolio. This newly created role will oversee Individual Giving and Legacies, Community Fundraising, Mass Participation and Challenge Events, and Fundraising Operations, with five direct reports.

You will be accountable for public fundraising income and performance, whilst also helping to bring together teams, systems and ways of working following the merger. You’ll sit on both the Fundraising Senior Management Team and the organisation’s Senior Management Team, contributing to organisation-wide strategy, decision-making and culture.

You will play a key role in shaping our three-year public fundraising strategy, ensuring it is ambitious, realistic and rooted in audience insight.

Whilst much of the portfolio is delivered through Senior Managers, there is particular scope and opportunity, to shape the future of Community and Mass Fundraising – where we’ve deliberately protected delivery while leaving space for the new Head to define long-term strategy, growth and resource.

You’ll also play a leading role in embedding a new organisational brand once agreed.

What you’ll be responsible for

•Setting direction and growing income

•Champion the growth of long-term sustainable income that supports the organisation’s 3–5-year income ambitions.

•Strengthen our regular giving proposition and performance, embedding a clear strategy for acquisition, retention and lifetime value growth.

•Shape and deliver the organisation’s three-year public fundraising strategy.

•Set the overall direction for public fundraising and lead its delivery.

•Be accountable for public fundraising income, including planning, budgets, forecasting and performance working alongside your Senior Managers and Managers to achieve this.

•Build on strong early signals of public support, including the face-to-face fundraising pilots.

•Learn from proven success from both legacy organisations, including The Felix Project’s fundraising in London, and explore how this can be scaled nationally.

•Drive sustainable growth across the portfolio, balancing short-term delivery with the need to maximise supporter lifetime value.

•Make clear, confident decisions about priorities, investment and risk.

Leading the public fundraising portfolio

•Lead and support Senior Managers and Managers across Individual Giving, Community and Mass, Legacies and Fundraising Operations.

•Bring different income streams together under a joined-up, supporter-centered approach.

•Encourage collaboration, testing and learning across teams.

•Step in where needed to resolve issues, reset direction or move things forward.

A focus on Fundraising Operations

•Provide strategic oversight of Fundraising Operations, ensuring excellent supporter care, compliant processes and efficient income processing across the portfolio.

•Integrate a ‘best in class’ approach to thanking and supporter stewardship across the portfolio.

•Ensure robust fundraising compliance in line with regulation and sector best practice.

•Champion operational excellence, embedding processes and systems that enable sustainable growth.

•Work closely with the Senior Fundraising Operations Manager to ensure visibility and value of the function across the directorate and wider organisation.

Innovation and new product development

•Work collaboratively with colleagues to shape and embed the organisation’s innovation framework within public fundraising, ensuring disciplined testing, learning and scaling.

•Contribute a public fundraising perspective to cross-organisational and directorate innovation priorities, ensuring opportunities are commercially viable and audience-led.

•Lead the development of new fundraising products, propositions and approaches, from ideas through to testing and scale.

•Explore new ways for people to engage and give – particularly in acquisition-led activity such as face-to-face, digital and mass fundraising.

•Use insight, data and supporter feedback to shape and refine new ideas.

•Balance creativity with a commercial mindset i.e. Stopping what doesn’t work and scaling what does.

Shaping Community and Mass Fundraising

•    Make a hands-on strategic lead in shaping the future direction of Community and Mass Fundraising.

•Build on recent business planning that has protected delivery whilst leaving space for longer-term strategic choices.

•    Identify growth opportunities and test new approaches to help define future operating models.

•Build momentum and organisational confidence in areas with significant untapped potential.

•Increase partnerships with small and medium-sized corporates within Community Fundraising, developing scalable propositions that can grow nationally, working in partnership with network partners.

Working with our network partners

•Play a leading role in shaping how we fundraise with, for and alongside our network partners in the public fundraising space, working closely with the Senior Network Fundraising Manager.

•Work collaboratively to explore ideas, test approaches and unlock opportunities that benefit both the network and the organisation.

•Ensure public fundraising activity reflects the stories and impact of our network partners in a respectful and sensitive way.

Developing high-potential partnerships

•Lead the strategic development of high-profile partnerships including our newly launched three-year partnership with Nectar.

•Work closely with internal teams and external partners to grow reach, impact and value over time.

•Develop and embed a robust a partnership strategy for within public fundraising, to ensure we are maximising opportunities with third party providers.

Shaping our legacy fundraising proposition

•Take a strategic lead in developing our legacy fundraising approach, working closely with the Senior IG & Legacy Manager.

•Shape a compelling legacy proposition linked to our impact, values and volunteer workforce – an area of untapped potential.

•Ensure legacy fundraising asks are integrated into wider supporter journeys and long term planning.

•Build organisational confidence, capability and momentum in this area over time.

Brand embedding and supporter acquisition

•Play a leading role in embedding the new organisational brand across all public fundraising activity once agreed.

•Work closely with colleagues in Marketing & Communications to ensure fundraising needs are reflected in the new brand as it develops over time.

•Support your team to translate brand strategy into practical, high-performing fundraising activity.

Merger transition and CRM

•Play a senior role in the organisation’s merger transition, with particular focus on the Fundraising Transition, working closely with the Fundraising Transition Lead, ensuring that public fundraising’s priorities are reflected in change planning.

•Act as the senior fundraising lead for the implementation of a combined CRM, ensuring public fundraising needs shape system design, data structure, reporting and supporter journeys.

•Work closely with colleagues in digital, data and IT, as well as external partners, to ensure systems support future growth and great supporter experiences.

•Balance business-as-usual income delivery with the demands of transformation and change.

•Help modernise processes and ways of working so the organisation can scale effectively.

Leadership and culture

•Lead and develop Senior Managers and Managers, creating a supportive, inclusive, high-performing and psychologically safe culture.

•Play an active role in shaping organisational culture following the merger.

•Support teams through change with clarity, empathy and pace.

•   Help build our reputation as a great place to work for fundraisers – where people feel supported, challenged, proud and able to grow.

•Role model collaborative, values-led leadership.

Organisation-wide leadership

•   Attend organisation SMT meetings.

•Contribute to organisation-wide strategy, decision-making and problem-solving.

•Work collaboratively with senior colleagues across the organisation.

•Be a strong, credible voice and advocate for public fundraising internally and externally.

Benefits

• Flexible working arrangements around 10am-4pm core hours
• 40 days paid leave per year: 25 days annual leave (pro-rata), 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days (pro-rata)
• Strong commitment to professional development with a dedicated training budget
• Up to 5% pension contribution
• Cycle to work scheme
• Employee Assistance Programme offering access to free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events

We are actively trying to increase the diversity of our workforce and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.

Settle is committed to increasing the representation of lived experience of the care system in our team. Therefore, care-experienced applicants who meet the essential criteria above will be guaranteed an interview. Plerase see the job description for a definition of care-experience.

The role

As a Senior Coach you will be working on the frontline delivering high quality one-to-one support to a caseload of young people across London. You will support young people to recognise and capitalise on their strengths by taking a coaching approach. You will work with young people who have been identified as having higher support needs and be proactive in taking steps to manage risk across your caseload. We are looking for a Senior Coach who can lead on demonstrating best practice across the coaching team and support the Programme Management Team to maintain an excellent standard of support.  You will use your insight and experience to act as a mentor to new coaches and support coaching colleagues in their practice, and to look to actively improve our support offer in collaboration with other Senior Coaches and Programme Managers. We are looking for someone who is compassionate in their work with others and celebrates examples of good practice whilst highlighting where there are areas for improvement, approaching this in a collaborative way.

You will draw on your experience to build and strengthen relationships with external professionals and develop Settle’s network across the boroughs where young people live. 

What we're looking for

We are looking for a driven, experienced individual, with the relevant skills to provide high quality support to a caseload of young people and ensure we give the very best we can. We are interested in someone who has a good grounding in a related frontline service and experience of proactively managing a caseload, collecting high quality data and keeping accurate notes. You will have the ability to take initiative and be comfortable flexing your priorities to support young people alongside holding Settle’s strategic goals.

You will be comfortable managing a level of heightened risk with the young people you are supporting, keeping timely and high-quality records, liaising with other professionals from a range of backgrounds, and providing support to colleagues to work towards positive outcomes for young people. You will have experience in managing safeguarding concerns well and thrive in the ups and downs of support-based work.

Overall, we are looking for a compassionate frontline worker, with an understanding of the value in coaching, and who has a level head at times of crisis. You are not afraid of shying away from difficult conversations and will challenge others appropriately to help them see a different perspective or viewpoint, always holding young people at the centre of your work.

Job Title: Head of Individual Giving

Location: London, UK (Only candidates who are eligible to work legally without work visa sponsorship in the UK will be considered.)

Contract Type: Full-time (40 hours per week), Permanent contract

Hiring Salary: GBP 54,374 per annum (before taxes)

Target Start Date: As soon as possible

Application Closing Date: March 10, 2026 23:59 GMT

This job advert is for an existing vacancy.

About Right To Play:

For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play.

We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life.

This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe.

Right To Play UK is a charity registered in England and Wales and in Scotland that works in partnership with Right To Play International to raise funds and awareness across the UK.

Benefits Highlights:

Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play!

Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful)

• Flexible work arrangements
• 25 days annual leave plus bank holidays per year
• Competitive benefits such as Income Protection and Life Assurance
• Learning opportunities and 5 learning and development (L&D) days per year
• More information on what we offer is available on our website.

Application Method:

Apply with your resume and cover letter in English via the application link.

Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play.

As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and safeguarding information are available on our website.

As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website.

We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.

Job Description:

Job Title:  Head of Individual Giving

Location: London, UK

Supervisor Title: Executive Director UK and Global Strategic Initiatives

Region/Department/Office: UK National Office (UKNO)

Job Family: Fundraising

Grade: 8

I.  JOB SUMMARY:

Reporting to the Executive Director, Right To Play UK, the Head of Individual Giving will be responsible for leading on community, mid and major donor fundraising and philanthropy for Right To Play UK. The incumbent will deliver a successful strategy for Right To Play UK’s work in this area, leading on developing and coordinating fundraising campaigns, building, and developing our portfolio of major donors, developing a philanthropy pipeline and facilitating bespoke events with the aim of generating substantial income in line with the organisation’s budgetary objectives.

II. RESPONSIBILITIES:

1.  Individual Giving campaigns and strategy (20% time):

• Collaborate on development and implementation of UK individual giving strategy, working closely with the UK leadership team and international colleagues.
• Develop, adapt and coordinate UK fundraising campaigns for mid and major donors, work closely with the Head of Communications and Engagement and UK team.
• Project manage delivery of campaigns by the RTP UK staff team, working across audiences.
• Analyse and report on audience, results and trends and use this to inform future plans.
• Manage the Individual Giving Officer and provide guidance on their development of key projects.

2.Major Giving and Philanthropy (50% time):

• Lead on developing, implementing and reporting on Right To Play’s individual giving strategy in the UK, in alignment with Right To Play’s global strategic plan, in collaboration with the Head of Partnerships and Executive Director.
• Directly manage a range of major donor and philanthropic relationships, as well as oversight of relationship management by colleagues and the Partnerships team.
• Lead on researching, identifying, developing, and supporting new major donor funding opportunities with the aim of generating substantial income from this fundraising source in line with the organization’s budgetary objectives.
• Lead on ongoing communications strategy for our mid and major donor support base, building support and ensuring consistency across a range of constituent groups.

3. Major donor events development  (15%):

• Lead on design and development of bespoke major donor events (e.g. 30 person dinner), working closely with service providers, donors and the RTP UK team.
• Lead on stewardship of events-focused audiences, building a long-term, diversified support base.

4. Contribute and support global and UK team (10%):

• Contribute to global projects and strategies through the global fundraising team.
• Contribute to the development of global strategic initiatives, including developing major donor relationships in other RTP supporter countries.
• Support the work of the wider Right To Play UK team, focussing on shared team goals.

5. Performs other duties as assigned. (5%)

• Undertake any other activities reasonably requested by the Executive Director.

III. MINIMUM QUALIFICATIONS (Must have):

(A) EDUCATION/TRAINING/CERTIFICATION:

• Undergraduate degree from a relevant university program or equivalent work experience

(B) EXPERIENCE:

• 5-year’s relevant experience including working within a senior fundraising role, working on fundraising strategy and successful campaigns.
• Experience in managing relationships with a range of major donors.
• Experience developing and securing high value relationships and gifts.
• Experience developing/approving reports and proposals for major donors and/or tailoring to a UK audience.
• Experience representing an organisation with senior stakeholders.
• Experience managing a varied workload and balancing conflicting priorities.

(C) COMPETENCIES / PERSONAL ATTRIBUTES:

• Excellent interpersonal skills and the ability to deal sensitively and diplomatically with a variety of people, both internally and externally.
• Excellent organisational and time management skills with the ability to manage a varied workload.
• Ability to think creatively and assess effective approaches with different audiences.
• Ability to work flexibly and collaboratively in a team with enthusiasm and commitment.
• Willingness and ability to work additional hours as required at events and business meetings (with TOIL provided).
• Understanding of and commitment to the aims and values of Right To Play.

(D)   TECHNICAL SKILLS:

• Excellent networking skills
• Highly developed interpersonal skills, with demonstrable experience in negotiating and influencing.
• High attention to detail for writing professional external communications.

(E) SECTOR SPECIFIC KNOWLEDGE:

• Understanding of and commitment to the aims and values of Right To Play.
• Demonstrable experience working within a senior fundraising role and more specifically working successfully with mid and major donors, in line with the requirements of this role.

(F) LANGUAGES:

• Excellent written and spoken English.

IV. DESIRED QUALIFICATIONS (An Asset):

• Understanding of International Development issues and context.
• Understanding of UK charity fundraising regulations and Data Protection legislation.
• Experience of working in a global organisation.

V. ADDITIONAL JOB RELATED CONDITIONS:

The vast majority of work will take place in London, Right To Play UKNO Office. However, the role may require select travel to other parts of the country or global country programmes, in order to support key initiatives. Occasional evening and weekend activity for donor events and meetings, is expected.

About the role

This is a senior leadership role and a key early appointment within EQUISS.

As Head of Advocacy and Safeguarding, you will lead the development of our advocacy and safeguarding work, shaping how EQUISS supports individuals navigating abuse, misconduct and safeguarding concerns across the equestrian sector.

You will establish and oversee the organisation’s advocacy service and support line, including recruiting and managing advocacy caseworkers, and ensuring individuals receive safe, informed and survivor-centred guidance. You will also lead the development of safeguarding frameworks, case management systems and organisational safeguarding practice.

As a founding leadership role, you will help shape the safeguarding framework of a new independent organisation, providing strategic oversight of the EQUISS safeguarding training programme and contributing safeguarding expertise to the development of our standards and accreditation frameworks, ensuring learning from advocacy informs sector practice.

Working closely with the leadership team, you will help establish EQUISS as a trusted organisation driving stronger safeguarding, clearer reporting pathways and greater accountability across the equestrian sector.

As a developing organisation operating with a small and collaborative team, this role requires someone who is comfortable balancing strategic leadership with practical delivery. We are looking for a compassionate and inclusive leader who can support and develop others, foster a culture of trust and reflective practice, and contribute positively to building the organisation as it grows.

Key responsibilities

Strategic leadership and safeguarding oversight

• Provide strategic leadership for EQUISS’ advocacy and safeguarding work
• Establish safeguarding frameworks, case management processes and risk management structures across the organisation
• Act as Designated Safeguarding Lead, providing oversight of complex safeguarding cases and ensuring appropriate referrals and partnership working
• Ensure EQUISS maintains robust safeguarding governance, confidentiality and data protection standards

Advocacy and support services

• Lead the development and delivery of EQUISS’s advocacy service and support line.
• Recruit, manage and support advocacy caseworkers, ensuring high-quality, survivor-centred support and safe case management practice
• Shape how EQUISS supports individuals navigating reporting processes, organisational complaints and statutory systems
• Oversee case management systems and triage processes to ensure safe, consistent and effective responses to safeguarding concerns

Safeguarding training and sector learning

• Provide strategic oversight of the EQUISS safeguarding training programme, ensuring training reflects the realities of safeguarding within equestrian environments and aligns with best practice across sport and safeguarding sectors
• Lead the recruitment, management and quality assurance of safeguarding trainers, including freelance trainers, consultants and subject-matter experts delivering EQUISS training programmes
• Work with trainers and external partners to develop and refine training content, ensuring consistency, accuracy and high standards of delivery
• Establish processes for trainer induction, guidance and quality assurance to ensure training is delivered in line with EQUISS safeguarding principles and standards
• Ensure learning from advocacy work informs training content, sector guidance and safeguarding practice

Contribution to standards and sector improvement

• Contribute safeguarding expertise to the development of EQUISS standards and accreditation frameworks, ensuring safeguarding expectations reflect best practice
• Use insight from advocacy and safeguarding work to inform sector learning, standards development and organisational guidance
• Support the development of sector resources that help organisations strengthen safeguarding practice

Sector engagement and partnerships

• Build relationships with safeguarding professionals, statutory agencies and specialist support organisations
• Represent EQUISS in sector conversations relating to safeguarding, welfare and organisational accountability
• Contribute to knowledge-sharing, policy discussions and initiatives aimed at improving safeguarding standards across the equestrian sector

Culture, learning and survivor-centred practice

• Ensure EQUISS’s work remains grounded in survivor-centred principles, independence and transparency
• Embed learning from lived experience into service design, safeguarding practice and training development
• Foster a culture of reflective practice, safeguarding vigilance and professional integrity within the organisation

Person specification

Qualifications

• A relevant professional qualification or degree in safeguarding, social work, psychology, law, education, criminology or a related field, or equivalent professional experience
• ISVA, IDVA or CHISVA qualification, or willingness to work towards one
• Advanced safeguarding training, including Designated Safeguarding Lead (DSL) training and Safeguarding Level 4 or Level 5 training, or equivalent senior safeguarding training
• Evidence of continued professional development in safeguarding practice

Essential experience and knowledge

• Significant professional experience in safeguarding, advocacy or victim-survivor support, ideally within violence against women and girls (VAWG), sport, welfare or related sectors
• Strong understanding of independent advocacy models, including ISVA and CHISVA frameworks, and how these operate alongside statutory services
• Experience overseeing complex safeguarding cases, including risk assessment, referrals and partnership working within multi-agency safeguarding environments such as police, social care and safeguarding hubs
• Experience leading and managing teams, including providing supervision or reflective practice support to staff working with complex safeguarding or advocacy cases
• Experience recruiting, supporting or overseeing trainers, facilitators or external practitioners, ensuring quality and consistency of delivery
• Experience supporting or working with individuals affected by sexual exploitation, sex trafficking, modern slavery or related forms of abuse
• Demonstrable understanding of trauma-informed and survivor-centred practice
• Strong knowledge of UK safeguarding legislation and guidance, including responsibilities relating to children and adults at risk, and experience contributing to organisational safeguarding policies, procedures or governance frameworks
• Ability to exercise sound professional judgement in complex safeguarding situations, maintaining confidentiality and appropriate professional boundaries

Leadership and personal qualities

• A compassionate and inclusive leadership style, with the ability to support staff working with complex and sensitive safeguarding issues.
• Ability to work effectively in a small and collaborative team, contributing to the development of systems, processes and culture as the organisation grows.
• Strong interpersonal skills and emotional intelligence, with the ability to build trust with colleagues, partners and those seeking support.
• A collaborative mindset and willingness to work flexibly in a developing organisation, balancing strategic leadership with hands-on delivery where required.

Desirable

• Experience working within sport, equestrian environments or athlete welfare contexts.
• Experience contributing to sector standards, accreditation frameworks or safeguarding policy development.
• Membership of, or engagement with, a relevant professional safeguarding body or network.

About EQUISS

EQUISS is an independent organisation working across the equestrian sector to improve safeguarding, welfare and accountability. We support individuals affected by abuse and misconduct, work with organisations to strengthen safeguarding practice, and drive systemic change through training, standards and advocacy.

Our work brings together three key areas: supporting individuals navigating concerns, strengthening safeguarding practice across the sector, and campaigning for meaningful reform where systems are failing.

As a developing organisation, EQUISS is building the structures, services and standards needed to ensure safeguarding and welfare are prioritised across the equestrian world.

Please note: There will be a requirement to travel for this role.

Employment package:

• 25 days annual leave plus bank holidays
• A personal pension plan provided through NEST after 3 months
• Private Healthcare insurance after successful completion of probationary period
• Reporting to CEO

There when it matters

About the role:

Lead the planning and delivering of our digital fundraising and engagement activity and practice rapid and continuous test, learn and optimisation. With the support of the Head of Supporter Engagement and Supporter Engagement Senior IG Manager, an essential aspect is supporting the development of a holistic organisation-wide approach to audience data collection and supporter engagement to grow the supporter base

About you:

• Strong communication, relationship, negotiating and influencing skills.
• Experience working with CMS (Wagtail preferable) and a good understanding of donations platforms (iRaiser and Access preferable).
• Knowledge of budgets and experience in reporting financial/KPI performance against targets
• Proven research and analytical skills, with the ability to manipulate data and present data in both statistical and written formats.
• Experience of managing and working with agencies setting up and monitoring SLA’s and experience in staff management duties.
• Ability to assess skill needs and train colleagues in digital fundraising best practice

Essential Criteria
• Project and stakeholder management. Experience in managing parallel workstreams, multiple priorities, and complex stakeholder relationships
• Demonstrable experience of developing digital fundraising strategies and implementation plans to meet targets and KPIs in a role with substantial responsibility for driving supporter growth using a variety of digital channels.
• A proven track record of planning and delivering multichannel digital fundraising campaigns within the charity or not-for-profit sector, including but not limited, to activity across paid social media (Meta, TikTok), email, PPC, display and emerging channels. Experience using GA4 and Google Tag Manager, as well as other native platform analytical tools for tracking, reporting and assisting optimisation.
• Proven knowledge and use of digital marketing tools, including email marketing and automation platforms (DotDigital would be advantageous).
• Demonstratable experience of developing paid social media campaign tracking and an understanding of the changing landscape in social media i.e. current Meta restrictions

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

For more of our employee benefits please visit our website.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Salary: £40,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 19th March 2026
Start date: ASAP with consideration given to notice periods

Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.

We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.

About the Role

• This is a leadership role with both operational and strategic responsibility. You will:
• Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
• Lead the delivery of trauma-informed, strengths-based, person-centred support
• Develop strong partnership networks across local authorities, charities, housing providers and churches
• Shape the future of Keychange’s women’s homelessness strategy across Surrey

At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.

Who We’re Looking For
You will bring:

• Substantial experience supporting or managing services for vulnerable individuals
• A strong understanding of trauma, safeguarding, risk and recovery-based practice
• Leadership of a team delivering frontline support
• Previous experience managing operational budgets
• Proven ability to build partnerships and influence across multiple stakeholders
• Excellent communication and leadership skills
• Confidence engaging with churches and Christian networks across traditions
• A values-led approach aligned with Keychange’s Christian ethos

Desirable experience includes:

• Managing accommodation-based services
• Existing Church partnerships across Surrey

Occupational requirement:

• This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings.

What We Offer

• Salary of £40,000 – £41,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A supportive, faith-centred, values-driven culture

For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.

How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.

Recruitment Timeline

• Start date: ASAP with consideration given to notice periods
• Deadline for submitting your application: 19 March 2026
• First screening interviews, remotely: 25 March 2026
• Full interviews in person in central London: 30 March 2026
• Start date: ASAP with consideration given to notice period

Senior Database Officer 

Tommy's 
Fixed Term – 12 months | £35,500–£37,000 | 35 hours per week 
Hybrid (minimum 2 days per week in our London office) 

Reporting  to: Head of Data 

Location 

Head Office: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB 
Hybrid between home and office (minimum two days per week in the office for full-time colleagues). 

About Tommy’s 

Tommy’s is the UK’s leading pregnancy research charity. We exist to make pregnancy and birth safe – for everyone. Through world-class research, information and support, and campaigning for change, we work to reduce rates of miscarriage, stillbirth and premature birth. 

We are committed to tackling inequities in pregnancy outcomes and building a diverse, inclusive organisation that reflects the communities we serve. 

The Role 

As Senior Database Officer, you will be responsible for managing and optimising our CRM system, Raiser’s Edge NXT, ensuring high standards of data quality, compliance and reporting. 

You’ll act as a key internal contact for data-related processes, supporting colleagues across the organisation, while contributing to continuous improvement projects that strengthen how we use data to grow income and impact. 

Key Responsibilities 

• Manage, maintain and optimise Raiser’s Edge NXT to ensure accurate and up-to-date data 

• Process all incoming donations, ensuring correct coding and data integrity 

• Maintain high standards of data quality, GDPR compliance and robust data controls 

• Manage data-related enquiries and provide timely support to internal teams 

• Process regular Gift Aid claims 

• Complete monthly reconciliation with finance systems 

• Lead data cleansing and housekeeping projects (including consent and Gift Aid reviews) 

• Improve processes to increase efficiency, automation and accuracy 

• Train and support colleagues in effective CRM use 

• Deliver regular and ad hoc reports, analysis and data selections to support fundraising and marketing 

What Success Looks Like 

• CRM income reconciles accurately with finance systems 

• Data is accurate, complete and up to date 

• CRM processes are fully compliant with GDPR and best practice 

• Colleagues feel confident using the system and supported in their work 

About You 

Essential Experience & Skills 

• Proven experience managing a CRM system in a Database Officer (or similar) role 

• Experience acting as a system administrator (managing users, access and settings) 

• Strong understanding of GDPR and supporter data best practice 

• Ability to explain technical concepts clearly to non-technical colleagues 

• Experience training and supporting colleagues with varying technical confidence 

• Excellent attention to detail 

• Strong communication and relationship-building skills 

• Ability to manage multiple priorities and meet deadlines 

• A proactive, solution-focused approach to improving systems and processes 

Desirable 

• Experience with Raiser’s Edge NXT 

• Experience producing data selections 

• Experience writing SQL queries 

• Experience creating dashboards or reports using Power BI (or similar) 

• Knowledge of fundraising techniques (e.g. direct mail, digital, supporter journeys) 

Working at Tommy’s 

We actively encourage applications from people of all backgrounds. As pregnancy outcomes in the UK are not equal across communities, we particularly welcome applications from people from minoritised ethnic backgrounds and other groups that are underrepresented in the charity sector. 

We are committed to creating an inclusive workplace where everyone feels valued and able to thrive. If you don’t meet every requirement listed but feel this role could be a good fit, we’d love to hear from you. 

We are happy to discuss reasonable adjustments at any stage of the recruitment process. Please let us know how we can support you. 

Why Join Us? 

• Meaningful work with real-world impact 

• Flexible hybrid working 

• A supportive and collaborative culture 

• Opportunity to lead and shape data improvements in a growing charity 

If you’re passionate about data integrity, continuous improvement, and using systems to drive impact, we’d love to hear from you. 

Apply via CharityJob and help us make pregnancy and birth safe – for everyone.