Senior marketing and communications manager jobs

The Difference is seeking a Director of Engagement and School Partnerships to grow our traded relationships with schools and sector partners, and build the systems and team to deepen impact at scale.

This senior role ensures partnerships, delivery and learning work as one coherent cycle from first contact to long-term partnership.

Key Responsibilities

• Grow traded relationships : build and convert a pipeline of trusts and LAs into our programmes
• Build a sequenced pipeline :turn engagements from press and events into a journey towards deeper work
• Design the partner journey :map and improve from first contact through onboarding and renewal
• Develop CRM and systems :track relationships and income with discipline
• Org-wide leadership :senior ambassador and leadership team member

About The Difference Every day, 5,500 children are suspended from England's schools, doubling their NEET likelihood by 24. The Difference tackles this through whole school inclusion  training leaders, researching what works and turning insights into policy. Our vision: lost learning falling nationally by 2030.

About You: Essential

• Shared values and commitment to the children most affected by lost learning
• Credibility with schools, trusts and local authorities
• Experience designing end-to-end partner journeys
• Hitting income targets while staying honest about quality
• Knowledge of school improvement or inclusion to work with programme experts
• Building routines that help a team deliver consistently
• CRM or pipeline experience to drive decisions
• Managing relationships :expectations, risks and progression
• Strategic judgement :balancing delivery against long-term value
• Managing people and building a culture of clarity, care and accountability
• Critical friend in a senior team

Desired

• Background in partnerships, engagement, account management or business development
• Experience scaling a programme while protecting quality
• Experience building business cases for school-sector audiences
• Experience designing renewal or progression models
• Experience with schools, trusts, LAs or education charities
• Insight into children affected by exclusion, poverty or SEN

Please see the attached Job Description for full details. We are committed to building a diverse team and encourage applications from under-represented groups. All applications assessed with names and protected characteristics redacted.

Keeping Young People Safe

We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS (England & Wales) check and receive ongoing safeguarding training.

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.

Are you passionate about helping young people build brighter futures?

Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills-teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

About the Role

This is a role where you’ll really see the difference you make.

As Educational Partnerships Manager, you’ll work across Dorset and the South Coast of Hampshire, building partnerships with schools, colleges, youth organisations and community groups-particularly in areas where opportunities are hardest to come by.

You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.

You’ll be a key driver of our Inspiring Futures programme-helping young people break down barriers and imagine bigger futures.

It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.

You’ll love this job if you are…

• A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders.
• Passionate about education, social mobility, and giving every young person a chance to shine.
• A natural communicator-whether leading a session in a classroom or inspiring a room of volunteers.
• Organised and able to juggle multiple projects (with a great sense of humour!).
• Self-motivated, adaptable, and happy working remotely but never alone-you’ll be part of a close-knit regional team.
• Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering.

Key Responsibilities

• Build and grow relationships with schools, colleges, youth clubs and local communities.
• Focus on expanding our reach in areas of multiple deprivation and underrepresentation.
• Deliver and support the rollout of YE programmes in schools and other settings.
• Recruit, train and support volunteers-making sure they feel valued and inspired.
• Work with your regional team to meet shared goals and celebrate local impact.
• Help secure local funding by supporting fundraising efforts and managing project deliverables.
• Support the planning of events, trade fairs and celebrations for young people.
• Keep accurate records, track impact, and make sure safeguarding is front and centre.

A few practical things

• This is a hands-on role-you’ll sometimes be lifting resources, setting up venues and travelling regularly (a car and full driving licence are essential).
• You’ll need to be happy occasionally working evenings or weekends during peak delivery times.
• Expect to be on your feet during some events or sessions-it’s all part of the fun!

How to Apply

If you’re ready to help shape the futures of young people across Dorset and the South Coast of Hampshire, we want to hear from you!

Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 26 July 2026. Please note that applications without a cover letter will not be considered.

Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.

Full details can be found in the Job Description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. Apply today!

George Watson’s College wishes to appoint a Senior Philanthropy Officer to lead the school’s individual giving and legacy fundraising initiatives, and support major programmes and campaigns. Develop strong relationships with donors and our alumni community to grow philanthropic income and long-term engagement. 

MAIN RESPONSIBILITIES 

Individual Giving 

• Lead the planning, execution and optimisation of individual giving efforts. Manage campaign setup, timelines, assets, and donor experience.  

• Monitor performance and analyse results to drive continuous improvement in participation, engagement, and revenue.  

• Collaborate with Admissions and Marketing, and other internal teams, to source and develop compelling content.  

• Along with the Head of Development, manage a fundraising communications calendar and play a leading role in content creation.  

• Collaborate with the Admissions and Marketing team to ensure website content, landing pages, and donation pages support digital giving goals.  

• Execute fundraising strategies in partnership with the Head of Development. Build, segment, code, and deploy emails to support giving campaigns and organisational priorities.  

• Manage a portfolio of donors linked to specific programmes and campaigns. 

Legacies  

• Plan and deliver multi-channel legacy marketing campaigns (print, digital, events)  

• Build and maintain relationships with legacy pledgers and prospects  

• Deliver high-quality, sensitive stewardship to recognise and retain legacy supporters  

• Organise events and communications to engage legacy supporters  

• Produce compelling and sensitive legacy messaging and materials  

Campaign/Programmes 

• Manage and grow the patrons programme, including recruitment, retention, and upgrades  

• Develop a clear donor journey, including benefits, communications, and recognition  

• Monitor performance against income targets and KPIs  

• Work in collaboration with Heads of the Creative Arts programmes to monitor and administer funds for maximum impact across the arts 

Foundation Places and Enrichment Fund 

• Support impact reporting and administration of discrete aspects of our widening access programmes. 

• Manage application process to the Enrichment Fund, including managing enquiries, disbursements and liaison with Finance. 

• Any other duties related to these programmes as directed by senior staff. 

IDEAL CANDIDATE 

Essential: 

• Relevant degree, professional qualification or equivalent professional experience  

• Demonstrable experience in Individual Giving, Direct Marketing or Legacy fundraising, with an annual income return of 6+ figures  

• Proven track record of delivering successful multi-channel campaigns  

• Strong understanding of supporter journeys, acquisition and retention  

• Skilled in data analysis, performance tracking and forecasting   

• Proficiency with graphic design tools, experience with Canva would be an advantage.  

• Demonstrable experience with Raisers Edge, or similar CRM system 

• Ability to manage complex projects and programs and deliver to set KPI and timelines 

• Excellent written and verbal communication skills.  

• Experience with content writing, brand voice, and digital fundraising best practices.  

• Ability to build and foster relationships across business functions.  

• Understanding of charity law, GDPR and best practices in fundraising  

• Commitment to high level of professional standards  

• Genuine appreciation of George Watson’s College’s mission and the ability to communicate it  

Desirable: 

• Fundraising or marketing qualification such as CIOF accreditation or CIM qualifications. 

• Event management experience  

• Experience of working in the education or charity sectors  

• Understanding of the Independent School sector   

About Us- Buxton Civic Association (BCA) is a dynamic environmental and heritage charity, working to preserve and enhance the unique built and natural environment of Buxton. We are the proud custodians of over 160 acres of woodlands, including Buxton Country Park and Grin Low, and the operators of Poole’s Cavern, Buxton’s most visited attraction. With a rich heritage and an ambitious vision, we’re driving forward conservation, sustainability, and public engagement.

In 2024, Buxton was named one of the best places to live in the UK. Now’s your chance to work at the heart of this vibrant town and help shape its future.

About the Role - Reporting directly to the Chief Executive, the Head of Finance & Governance will:

• Lead all aspects of financial management, reporting, budgeting, and forecasting
• Support strategic planning and organisational development
• Strengthen governance, compliance, and risk management systems
• Provide leadership and support to key managers and teams
• Help develop sustainable income generation and business planning
• Deputise for the Chief Executive when required

This role will initially line manage:

• Finance Team (2 staff / 1 FTE)
• Fundraising Manager (0.4 FTE)
• Marketing & Membership Manager (1 FTE)

You may also supervise volunteers and represent the organisation externally at meetings and events.

What We’re Looking For

Essential experience & skills

• Significant senior-level finance and operational management experience
• Strong understanding of charity accounting and governance
• Experience managing budgets, forecasting, and financial controls
• Proven line management and leadership skills
• Excellent written and verbal communication abilities
• Ability to work strategically while delivering practical operational results
• Confidence working with Trustees and stakeholders
• Strong organisational skills and attention to detail
• A collaborative, resilient, and proactive approach

To Apply

Please send a covering letter and CV . Further application details can be found in the recruitmen packt which is displayed under the recruitment section of our website . Please ensure you also complete and return our Equality Monitoring Form with your application.

The closing date for applications is 12pm, Tuesday 14th July 2026. If you would like to arrange an informal conversation to discuss the role, please contact Dave Green, CEO.

The Senior Strategy Lead plays a key role, using marketing and leadership experience to spearhead agency performance - whilst working collaboratively and leading a team to deliver high quality, creative marketing output.

Working across a number of client accounts, you'll draw on 5+ years of marketing experience to set strategic direction, ensure work is delivered to a consistently high standard, solve problems and make decisions on priorities, build
trusted client relationships and collaborate with leaders across the team to share learnings and lift performance.

It's a brilliant opportunity for a proactive marketer, with experience across multiple channels, to grow in a managerial role and join a fast-growing, ambitious agency. 

This role requires experience working with Christian organisations, and/or a deep understanding of what motivates people with faith.

This job is for you if:

• You think strategically and creatively to achieve objectives
• You’re proactive - you spot what needs attention before anyone else
• You love leading people, and helping a team thrive and grow
• You’re a confident communicator who builds client trust quickly
• You’re high capacity and enjoy juggling multiple projects at once
• You stay calm under pressure, and always find the route forward
• You’re a people person - you know how to make clients happy

The Senior Legacy Officer will lead the delivery and development of St Luke’s legacy fundraising programme, taking ownership of one of the hospice’s most critical income streams. Reporting to the Head of Public Fundraising, the role will focus exclusively on growing legacy income through strategic marketing, supporter engagement and stewardship, pipeline development and internal advocacy. The post holder will be responsible for the day-to-day management and continuous improvement of the legacy programme, using insight and best practice to maximise long-term income while delivering an outstanding supporter experience.

What you’ll be doing:

• Leading and developing St Luke’s legacy fundraising programme
• Planning and delivering multi-channel legacy campaigns
• Managing Free Will Writing initiatives and legacy events
• Building strong relationships with legacy supporters, pledgers and professional partners
• Developing engaging supporter journeys and stewardship communications
• Monitoring pipelines, income forecasts and campaign performance
• Acting as an internal advocate for legacy giving across the organisation
• Ensuring all activity complies with fundraising regulations and GDPR

We’re looking for someone who brings:

• Experience in legacy fundraising, direct marketing or supporter led fundraising
• Excellent relationship building and communication skills
• Strong copywriting and storytelling ability
• Confidence using CRM systems, data and reporting tools
• Strong project management and organisational skills
• Sensitivity and empathy when working with donors and bereaved families
• Knowledge of fundraising regulations and data protection requirements
• A relevant fundraising or marketing qualification is desirable but not essential.

Head of Communications (Job Share)

Location: Remote

Salary: £19,160 - £21,424 per annum

Vacancy Type: Permanent

2–3 days per week (flexible, subject to agreement)

Please note that the salary has been calculated on a pro-rata basis, reflecting the role's two-day-per-week working pattern.

Join us - transform lives, change minds

We are a leading social justice charity supporting people to recover from addiction and leave behind crime - helping them move on in life with family, friends, jobs, homes, and a sense of belonging. Working in over 80 prison and community settings across England and Wales, we support more than 40,000 people each year to achieve lasting, transformational change.

Alongside frontline local delivery, we are driving change nationally - challenging stigma, influencing policy, and creating a society that believes in second chances and long-term recovery.

The opportunity

We are looking for an exceptional communications leader to join us in a job share Head of Communications role, working alongside an experienced colleague to shape and deliver a high-impact, organisation-wide communications strategy.

This is a unique opportunity to lead high-profile national campaigns, strengthen our voice across the media and digital landscape, and ensure our people - over 900 staff across the country, many with lived experience - remain connected, engaged, and inspired by our mission.

What you’ll lead

You will play a central role in amplifying our impact and growing our influence, including:

• • National campaigns and public engagement — including our flagship Taking Action on Addiction campaign and Addiction Awareness Week, supported by our Royal Patron, HRH Princess of Wales, reaching millions each year
  • Media and profile-building — securing high-quality coverage, managing relationships with press, ambassadors, and influencers, including Lily Allen, Alasdair Campbell and many others
  • Audience growth and supporter engagement — expanding our network of donors, partners, and advocates
  • Digital and content strategy — driving a multi-platform approach that positions us as a thought leader in our field and also helps us reach the people who most need our support
  • Internal communications and culture — ensuring our 900+ staff feel informed, connected, and part of a shared purpose
  • Team leadership — jointly leading a skilled communications team and working closely with senior leaders, including our Chair, Tony Adams OBE, the CEO and Executive Team and Trustees.

Why this role matters

This role sits at the heart of how we influence change - shaping how we tell our story, how we reach people who need support, and how we mobilise public and political will.

You’ll help ensure our communications are not only compelling, but impactful - supporting service delivery, influencing systems, and ultimately helping more people rebuild their lives.

Who we’re looking for

We want a dynamic, values-driven communications professional who can operate both strategically and ‘hands-on’. You will:

• Bring a strong track record across PR, campaigns, digital, and internal communications
• Be confident leading complex, multi-channel communications activity
• Experience navigating complex organisational environments with diverse operational and service functions.
• Have experience translating organisational mission into clear, engaging messaging for diverse audiences
• Be a collaborative leader, comfortable working in a job share arrangement and across senior teams
• Combine creativity with delivery—able to move from strategy to execution at pace
• Bring a strategic and pragmatic approach to marketing, with strong attention to brand consistency and discipline.
• Be passionate about social justice and motivated by real-world impact

What we offer

• A high-profile, purpose-driven leadership role
• Flexibility through a supportive job share model
• The opportunity to shape national conversations and influence change
• A collaborative and ambitious organisation committed to growth and innovation
• A generous benefits package

If you’re ready to use your communications expertise to drive real social change, we’d love to hear from you.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

This role covers our Senior Social Media Officer’s maternity leave and takes full ownership of our social media strategy and execution across all platforms. This is a highly autonomous role requiring strategic thinking, creative leadership and strong analytical skills.

You’ll thrive in a fast-paced, varied working environment and be full of creative ideas. You’ll be as happy filming and editing engaging videos, as you are leading content planning or campaign delivery. You’ll be adept at making short, snappy videos for Instagram and longer form content for LinkedIn. You’ll have an eye for design and be confident on Canva.

You’ll be confident making independent decisions, managing multiple projects simultaneously and know how to unearth stories that bring our mission to life. A collaborative approach will be at the heart of how you work as you help position Chefs in Schools as an innovative changemaker in school food.

What else do you need to know?

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway.

We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone. If you need adjustments to the interview process please let us know.

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Key responsibilities:

● Develop and implement quarterly social media content planning aligned to organisational priorities, ensuring strategic forward-planning across all platforms

● Lead audience and sector-wide research to reach a diverse follower base through targeted content and share best practice across the charity

● Develop platform-specific strategies for underutilised channels, making data-driven recommendations about platform investment

● Create exciting, constantly evolving content across videos, graphics and copy that drives specific actions and conversions

● Maintain and develop brand consistency standards and content frameworks across all organisational social media channels

● Manage regular creative brainstorms to build a bank of content ideas and champion creative innovation

● Plan, pitch and deliver social media campaigns and organisational content programmes end-to-end, from concept through to launch and beyond — including production coordination, communications planning and stakeholder management

● Lead photoshoot planning and content production end-to-end, managing external agencies and professional photographers where required

● Plan and manage school visits strategically to maximise content output, coordinating permissions, logistics and team involvement and building ongoing relationships with school kitchen teams

● Develop briefs and guidance to empower wider team members to gather suitable content when needed

● Lead conversations on social channels, proactively sharing sector news with organisational commentary to position us as a thought leader, and build and maintain strategic relationships with relevant networks, schools, chefs, partners and influencers

● Plan, pitch and create strategic content to maximise partnerships, patrons and ambassadors, proactively identifying opportunities and ensuring prominent placement on our platforms

● Deliver analytics with strategic insights and recommendations, tracking meaningful KPIs including conversions, target audience growth and actions taken

● Use data to optimise strategy and prove return on investment, setting targets and deadlines for performance improvement based on insights

● Champion diversity, equality and inclusion in all social media content, and work collaboratively with the wider communications team sharing expertise on brand standards and best practice

Essential skills & experience:

• Demonstrable experience leading social media strategy and delivery across multiple platforms

• Proven ability to plan and deliver campaigns end-to-end with minimal oversight

• Strong creative skills with ability to produce engaging content across formats (video, graphics, copy)

• Strategic thinker who links social media activity to organisational goals

• Excellent attention to detail and commitment to quality standards

• Confident working autonomously and making independent judgements

• Experience using analytics to drive strategy and demonstrate impact

• Solutions-focused approach with proactive problem-solving skills

• Strong interpersonal skills and ability to build relationships with diverse stakeholders

• Commitment to diversity, equality and inclusion

• Belief in our mission to improve children’s health through better food and food education in schools

Desirable skills & experience:

• Experience in the charity or public sector

• Knowledge of school food, education or public health sectors

• Experience managing relationships with external agencies or freelancers

• Understanding of brand development and consistency frameworks

• Experience using social media scheduling and management tools

Benefits

You would be joining a friendly, supportive team who work hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Location: Home based, remote role, Europe or Asia. Competitive pay based on location.

You must have the right to work in the country you live in (please note we are not able to offer sponsorship for a business visa or work permit at this time). 

Contract: Between 0.8-1 FTE, with flexibility for the right person.

Application Closing Date: July 13th

About us

Action Speaks Louder (ASL) is a not-for-profit galvanizing people around the world to hold

major corporations to account for their climate promises. We focus on pressuring corporations to walk the talk on climate, in order to help deliver international climate goals. If we can pressure large consumer-facing, brand-sensitive corporations to live up to their climate commitments it will transform the landscape – dramatically reducing greenhouse gas emissions and boosting renewable energy procurement, whilst creating the political space for governments to increase ambition.

Action Speaks Louder has built a diverse team of campaigners across multiple countries, and

has a strong track record delivering outcomes from multinational companies. We are

committed to offering equal opportunities in a diverse, flexible, family-friendly, supportive

working environment.

The role

We are looking for a sharp, experienced communications professional to lead ASL's voice and drive its communications strategy at a pivotal moment in the organisation's growth. This is a senior, strategy-led role for someone who combines rigorous campaign instincts with genuine digital fluency.

About you

You have at least 8 years' experience in senior communications roles, ideally within campaigning or purpose-driven organisations. You have a track record of delivering communications campaigns with measurable real-world impact.

Critically, you are a digital native. You understand how campaigns live and die on social platforms, how to build and activate online audiences, and how to use data to test, iterate and sharpen messaging in real time. You are confident navigating the rapidly changing media landscape and as comfortable crafting a social campaign as you are pitching a broadsheet journalist.

You know how to tell complex stories simply without losing rigour. You understand that both message and messenger matter, and you know how to target both to diverse audiences across different markets and cultures. 

Duties and responsibilities

Strategy

• Lead and continuously refine ASL's communications strategy

• Develop integrated campaigns that combine digital, earned media and stakeholder engagement to maximise impact

• Identify emerging opportunities and risks in the communications landscape

Digital campaigning

• Lead ASL's digital campaign strategy across social, email and content channels

• Oversee content production, ensuring quality, consistency and platform-appropriate storytelling

• Harness data and analytics to test messaging, track performance and optimise campaigns

Media liaison and PR

• Develop and maintain relationships with key journalists across target markets

• Build and manage media contact databases

• Develop pitch content, press materials and key messaging

• Identify and capitalise on media moments

Management

• Manage external contractors and agency relationships

• Lead a diverse, distributed team

• Support spokespeople with messaging, briefings and media preparation

Selection criteria

Essential

• Demonstrated experience developing and executing communications strategies for international campaigns with measurable outcomes

• Strong digital campaign experience: social strategy, content, community building, analytics and paid amplification

• Demonstrated experience securing top-tier targeted media coverage across varied markets

• Experience crafting, testing and iterating topline messages

• Ability to communicate complex material clearly without sacrificing accuracy or credibility

• Comfortable leading a remote, globally distributed team

• Fluency in English. 

Desirable

• Experience working across diverse regions and stakeholder communities

• Experience with AV production and multimedia content

• Media training skills

• Familiarity with corporate climate accountability, energy transition or adjacent issue areas

What we offer

• A genuinely significant opportunity to shape a dynamic, fast-growing international organisation with strong connections to global philanthropy

• Work that matters — with a team that combines passion with rigour and a results-oriented approach

• Real autonomy to shape and develop your role over time

• A fully flexible, remote working environment

Please note that only shortlisted candidates will be contacted. All applications will be treated confidentially.


The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.

This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.

As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.

The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.

Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.

Key Responsibilities

Strategic planning and implementation:

• Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives

• Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle

• Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making

• Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms

• Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements

• Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals

• Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth

Project Management:

• Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events

• Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers

• Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues

• Lead on set up and implementation of new seasons, events and sales activity

• Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura

• Maintain high standards of data accuracy and integrity across Box Office and customer records

• Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction

• Champion accessibility across all ticketing and customer service activity

Leadership & Management:

• Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development

• Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities

• Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation

• Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements

• Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation

• Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement

Skills and Qualifications

Essential

• Minimum three years' experience in a CRM, ticketing, audience data or related role

• Advanced knowledge and practical experience of Tessitura

• Experience managing and maintaining CRM systems and customer databases

• Experience producing audience analysis, reporting and business insight

• Strong understanding of customer relationship management principles

• Excellent attention to detail and commitment to data accuracy

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to explain technical concepts to non-technical colleagues

• Ability to manage multiple priorities and meet deadlines

• Commitment to delivering outstanding customer experiences

• Interest in music, culture and the arts

• Willingness to work evenings and weekends

Desirable

• Experience of implementing CRM upgrades or major systems projects

• Experience working within a Tessitura consortium

• Experience of customer journey mapping and audience segmentation

• Experience of marketing automation and CRM-driven campaign delivery

• Experience working within an arts, cultural or performing arts organisation

• Knowledge of accessibility best practice within ticketing and audience services

The Head of Fundraising and Communications plays a pivotal role in shaping and driving Bowel Research UK's fundraising strategies and audience engagement initiatives.

This position is responsible for embedding and executing comprehensive fundraising strategies, growing the charity’s supporter base and income, building up new and under-developed income streams and communicating effectively with their audiences to expand their reach, and encourage financial and non-financial support to deliver the organisations mission.

You will have the autonomy and scope to drive elements of your work and take ownership of your own objectives. You will be required to collaborate on decisions to shape and deliver initiatives, programmes and processes as required for each area of income delivery. 

Key to the success of this role is a strong understanding of individual giving fundraising – an area that is underdeveloped at Bowel Research UK. This role blends the strategic oversight and leadership of a Head of Fundraising role, with the hands-on expertise of an IG fundraiser. Experience across other income streams would be a huge benefit as the role leads all fundraising income streams, but experience in individual giving is essential.

The successful candidate for this role will be someone who has already operated at a senior level within a charity such as at Senior Manager level, or Head of in a specific income stream.

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.

If you need assistance with downloading the pack or any reasonable adjustments to ensure you can engage with the selection process, please send an email to THINK Recruitment and our team will support you.

Closing date for applications: Midnight Tuesday 14th July 

There will be a two stage interview process: 

Stage 1 interviews: 22nd or 23rd July 

Stage 2 interviews: 29th or 30th July 

ABOUT SAT-7 UK

SAT-7 UK is part of an international Christian media ministry. Through our partnership with SAT-7 International, we bring life changing joy to the people of the Middle East and North Africa through powerful, faith-filled television and digital media programmes, supported in the UK through prayer, giving and influencing to bring about change.

SAT-7 UK has grown a faithful supporter base across the UK. However, we recognise the need to better establish who we are and what we do in the hearts and minds of UK Christians. We want to raise our profile and deepen the support and active engagement we receive from existing and a new generation of supporters, to increase the impact of SAT-7’s ministry across the MENA region and in the UK.

ABOUT THE ROLE

This is an exciting opportunity for a skilled writer and communicator to tell the stories of SAT-7 and the people of the MENA in fresh and powerful ways. You’ll be working in a fast-paced, creative environment as part of the Communications & Marketing Team, delivering high quality content across a range of platforms. You’d be writing engaging podcast and video scripts, powerful viewer testimonies, inspiring articles for our website or print magazine and attention-grabbing email copy. You’ll be one of the main points of contact with our international office and Middle Eastern TV studios, gathering and repurposing impactful stories and resourcing the wider UK team.

All of this would support our 5-year strategic outcomes:

1. To see an increased and actively engaged support base giving regularly to sustain the work of SAT-7, so that SAT-7 UK is raising a sustainable £4M with over 3,500 donors.

2. Supporters and funders have a deepened understanding of the challenges faced by Christians and the people of the MENA region, and impact of SAT-7, to create opportunities to pray, engage and partner for change.

KEY RESPONSIBILITIES

• Write engaging content for a range of platforms, including print and digital, such as articles, scripts and email copy
• Prepare episode templates, invite and research guests for the ‘Around the Table’ podcast with captivating and informative topics through highlighting regional issues and Christian context
• Assist the Senior Editor in writing copy and copy editing for prayer resources, such as monthly 7 Ways to Pray and seasonal campaigns at Lent and Advent, that will encourage prayer engagement, raise awareness of SAT-7’s work and expand SAT-7’s support base
• Show how God is at work in the MENA, and mobilise increased prayer for the issues affecting different people groups and MENA Christians
• Inform supporters and the wider public about the context, news, challenges and opportunities for the MENA region and Church
• Assist the Senior Editor in the production of copy for Insight magazine, writing effective and inspiring copy to demonstrate the impact of SAT-7 and inspire supporters to take action
• Repurpose written content from SAT-7’s international office for use across a range of platforms, and adapt and upload articles to the SAT-7 UK website
• Gather news and contextual information to generate content for flagship supporter publications, and support other teams as required (e.g. for events, campaigns, appeals, church presentations, prayer updates and reports)

GENERAL RESPONSIBILITIES

• Ensure consistent messaging, branding and tone of voice and that content conforms to SAT-7 security, communication and style guides for a range of different audiences
• Communicate sensitively and positively about the MENA region and the work of SAT-7
• Assist the Communications & Marketing Manager and other colleagues as required
• Operate at all times within relevant statutory requirements and guidelines, following best practice recommendations wherever possible, and especially ensure compliance with the Fundraising Regulator Code and GDPR legislation

SPIRITUAL LEADERSHIP

• To set Christian standards in the working environment and to lead by example
• To attend appropriate staff meetings to hear updates and share and coordinate activities and spend time in prayer and worship together
• To lead or participate in sessions of prayer and biblical reflection within the Team
• To be committed to SAT-7 UK’s Missions, Values and Beliefs
• To maintain own spiritual development and relationship with God e.g. through individual prayer and reflection times
• Willingness to be an occasional staff speaker that represents SAT-7 at speaking engagements, meetings and conferences from small meetings to large events
• Committed and growing Christian, passionate about changing the world and being a part of God’s mission

ABOUT YOU
Essential Skills and Abilities Required

• Passionate about telling the stories of God at work in people’s lives
• A degree-level qualification in Communications, English, Politics or a similar field
• A talented writer with a portfolio of published written work
• Experience in developing podcast episode templates and writing/developing scripts for podcasts or video
•  Ability to copy edit and demonstrate exemplary grammar and spelling
• Experience of working in a communications role
• A fast worker, able to prioritise and multitask a number of ongoing projects to set deadlines
• Ability to work under pressure, manage time effectively, prioritise and work to deadlines

Desirable Skills and Abilities

• Knowledge and experience of the Middle East and North Africa
• Experience working for an international Christian ministry or development organisation

HOW TO APPLY

• Candidates must have the right to work in the UK and be based in the UK – no overseas applications will be considered
• If an informal conversation about the role would help, please contact us through the details on our website
• If you do not have experience in all ‘key responsibilities’, please tell us about the relevant skills and experience you do have, as you will still be considered
• If you are unavailable on the proposed interview dates, please specify this in your application and your nearest available date. It is important to note that this may not be possible to accommodate and interview dates may be subject to change
• There is an Occupational Requirement, in accordance with the Equality Act 2010, for the position to be filled by a committed Christian

We’d love to hear from you! To apply, please visit our website before sending a covering letter, CV and full application form.

About the role

Cardiomyopathy UK's Director of Research and External Affairs leads the charity's research, policy and advocacy, and communications and marketing functions, with a team of four staff. The post-holder sets the strategic direction of the directorate, drives high-quality delivery,  upholds the charity's values, and represents the charity externally. The Director is a member of the charity's Leadership Team, working closely with the CEO to steer the charity forward. 

For the right person, this is an opportunity with real strategic scope. We want to build on our strong policy positions and evidence base and translate them into more proactive campaigning and influencing, moving from good policy thinking to concerted public affairs activity, strategic stakeholder engagement, and campaigns that achieve real change. 

The Director will also lead the next phase of our research work, following our inaugural research grant-funding activity and James Lind Alliance top ten work. They will work with the Research Manager and our clinical and academic partners to better define and deliver our ambitions.

Raising awareness of cardiomyopathy, its signs, symptoms and genetic risk, is also within the team's scope. Too many people are still diagnosed late because neither they nor their GP knew what to look for. The Director will drive our communications and marketing agenda purposefully, equally ensuring the charity’s external profile is actively managed and enhanced.

About you

We're looking for a leader who is a collaborative and inclusive, able to build trust with staff, colleagues, external partners and the Board. They will have strong strategic, analytical and planning skills, with the ability to develop coherent strategies. They will have experience as a senior leader/ manager in a charity, health, research or patient-focused organisation. See the Person Specification for further details.
 
Why join us?

Cardiomyopathy UK is the national charity for people affected by cardiomyopathy. We provide specialist nurse support, peer support, wellbeing services and trusted information to thousands of people each year, as well as influencing policy, supporting advocacy, and funding and enabling better research.

We are ambitious about our future. We are committed to quality, accountability and continuous improvement. Most importantly, we are committed to ensuring that everyone affected by cardiomyopathy can live well with the condition.

We are a family friendly employer with flexible and hybrid working. We offer an enhanced Employee Assistance Programme, additional annual leave linked to length of service, and an extra special occasion day each year.

We are midway through our five-year strategic plan, at a genuinely exciting moment, both for the charity and for cardiomyopathy more broadly. If you are excited by the opportunity to shape our Research and External Affairs work, lead a strong team and ensure we can clearly demonstrate the impact of our work, we would love to hear from you.

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Individual Giving is a key pillar of Acorns’ fundraising strategy, delivering sustainable income through supporter retention, stewardship and meaningful donor engagement. Following a recent team restructure and significant investment in the function, Acorns is now looking for an Individual Giving Manager to help shape and grow its retention programme.

Reporting to the Senior Individual Giving Manager, you will manage the delivery of warm fundraising campaigns across a range of channels, including appeals, newsletters, telemarketing, email and regular giving. Contributing to a team income target of c.£1.5m, you will focus on retaining and developing supporters, using data and insight to maximise performance and supporter lifetime value.

This is an exciting opportunity for a driven fundraiser who enjoys testing new ideas, using data to inform decisions and taking ownership of campaign delivery. With strong support from senior leadership and the freedom to put your own stamp on the role, you will play a key role in the future growth of Individual Giving at Acorns.

Hybrid, 2 days per week at preferred location (Birmingham, Worcester or Walsall).

As Individual Giving Manager, you will:

• Deliver multi-channel retention campaigns including appeals, newsletters, telemarketing, email and regular giving activity
• Support a team income target of c.£1.5m by maximising supporter retention and increasing lifetime value
• Develop and grow the mid-value programme for donors giving between £200 and £5,000 annually
• Create tailored supporter journeys, stewardship plans and small-scale events that bring supporters closer to Acorns’ work
• Develop engaging fundraising concepts and write compelling copy across print and digital channels
• Work closely with colleagues across Data, Marcomms and Fundraising to deliver excellent supporter experiences
• Identify opportunities to test new approaches, challenge existing activity and drive continuous improvement

Essential skills and experience: 

• Campaign delivery experience within individual giving, direct marketing or supporter engagement
• Experience using data and insight to improve campaign performance and supporter retention
• Copywriting skills and the confidence to develop fundraising concepts
• Experience managing budgets, forecasts and campaign reporting
• A curious, analytical and test-and-learn mindset
• A proactive, solutions-focused approach and the confidence to work independently
• Experience working across a range of fundraising or marketing channels

Desirable, but not essential:

• Experience working across more than one organisation
• Experience delivering supporter retention programmes
• Confidence working independently and taking ownership of campaign delivery

This role could suit an experienced Individual Giving Officer looking to take the next step in their career. As the team grows line management opportunities may become available.

Benefits include:

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme
• 5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support