Senior marketing executive fundraising jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Direct Reports: Estates Manager, Operational Finance Lead, Strategic Finance Lead
Main duties and responsibilities:
· Directly assist the Chief Executive and the Board on all strategic and tactical financial matters
· Discharge strategic financial management and financial control to ensure the long-term financial viability of the Hospice Ltd and Hospice Trading Ltd
· As a member of Executive Team to work in partnership with the Board to execute the charity strategy
· Clear empowering leadership to ensure effective management, organisation, and delivery of objectives
· Close and effective partnership working with the Charity Treasurer
· Accountable for the effective working of the Finance and Resources committee and Capital planning group with high calibre support to committee chairs, our Treasurer and Deputy Chair of the Board respectively
· Executive attendance and effective contribution at Board, Income Generation Committee, Finance and Resources Committee and the Annual General Meeting
· Accountability for digital capability of the Charity to sustain pace and productivity across the organisation
· Overall accountability for the capital programme
· Director representative on the Hospice Lottery Partnership Board
· Accountability for the SIRO, SORP and Charity Commission Guidance and corporate governance with specific reference to financial company secretary functions
· Accountability for the collection and processing of financial data to ensure decisions and strategy are informed by accurate integrated information and analysis
· Ensure accrual accounting is central to the Trust’s finance systems to provide an accurate financial picture
· Oversee the financial management and accounting systems and be accountable for all finance and finance-related administration systems
*The Hospice of St Francis supports flexible working, paid carers leave and jobshare
Key Accountabilities, Responsibilities & Tasks
Departmental & Role Specifics
· Seek out methods and practices to minimise financial risk, cyber security breach and fraud
· Support the Board of Trustees in the discharge of their responsibilities for reserves
· Accountability for the three year rolling financial plan of the Charity
· Manage the cash flow of the Charity, ensuring the Charity meets its liabilities as they fall due and implement the Trust’s Savings and Investment Policy and Financial Free Reserves policy.
· Co-ordinate the Charity’s insurance requirements, liaising with insurance brokers to ensure adequate insurance cover is maintained and ensure claims are dealt with
· Accountability for performance to contract and contract review with our external ICT providers
· Overall accountability for the hard and soft facilities annual plan and health and safety compliance supported by the Head of Operations
· Support the implementation of EPOS and accurate and timely financial information on trading
· Undertake benchmarking exercises from time to time to assess value for money.
· Disaster prevention planning, review and implement the Charity Business Continuity Plan
· Excellent analytical and numeracy skills with accuracy and consistency
· Skilled in evaluating performance to contract, constructing tender processes and executing them effectively
· Strategic and operational risk management
· Prepare and monitor financial reports with explanation of variances, including management accounts and cash flow forecasts
· Develop our commercial portfolio, including competitor analysis for market entry
· Train and supervise staff to support assurance of adherence to the charity finance policy and procedure
· Complete the statutory year-end accounts; manage the audit for the Charity and its trading subsidiary
· Reconcile and submit the Charity’s Annual Partial Exemption Special Method for VAT recovery
· Report to the Trust’s Leadership Team and Board on financial matters including explanation of variances, and the financial position of the Trust and its subsidiary and on any issues requiring action.
· Ensure rapid counting, receipt and banking of donations to minimise the differences in reporting between two different systems (access dimensions and donorflex) ensuring the Joint Directors of Fundraising and Income Generation Committee have timely and accurate information
· Co-ordinate the Board’s Finance & Resources committee; agenda, meeting dates, and review of relevant financial policies and the annual audit of accounts
· Lead budget and forecasting processes, develop, maintain and update effective procedures and standards on budget, financial control and productivity.
· Advise and assist Department Heads and budget holders
· Bank reconciliation, Quarterly VAT Submission (Making Tax Digital),
· Month-End and Year-End Process
· Model the impact of planned pay awards with accountability for annual adjustments
· Monthly payroll changes to external Payroll advisors; Auto-enrolment Pension submission and PAYE
Qualifications, Skills, Experience, Knowledge & Approach
· Qualified ACA or ACCA accountant
· 10 years’ experience in all aspects of accounting/finance for medium sized organisations
· Excellent current knowledge of PAYE and VAT
· Management responsibility for a finance team
· Oversight of IT functions
· Completion of accounts and audit information packs and resolution of issues as specified by the Auditors
· Presenting and interpreting financial information to a range of stakeholders
· Effective financial management and control through delegated budget holders
· Leadership of productivity &/or efficiency programmes
· Commercial experience at a senior level
· Skilled in being able to quickly establish effective relationships at all levels (internal and external) with gravitas and strength.
· Skilled in implementing system and business change
· Business continuity planning skills
· Superior attention to detail, even when working under pressure
· Highly competent use of Microsoft Office 365 Suite with particular expertise in Excel
· Charity Finance and Governance
· Excellent current working knowledge of accounting systems and payroll systems including Access Dimensions
· Excellent understanding of unconscious bias in your own practice
· Data protection, Information Governance and GDPR
Key Accountabilities, Responsibilities & Tasks
Communication
Creative and approachable leader with gravitas who communicates clearly with colleagues
· The ability to inspire others – direct reports, at executive team, the wider organisation Board, committee and with supporters, donors and stakeholders
· Diplomatic, persuasive with excellent negotiation skills
· The ability to speak more than one language relevant to the population served
Internal & External Contacts
·
Decision Making
· Solution focused approach, be ready to listen to others’ ideas and share our vision for what it means to be Outstanding
· Able to get ideas across quickly and effectively and gain relevant buy-in and support
· High level organisational and planning skills
· Solution focussed approach
· High level of personal integrity and honesty
· Positivity and highly self-motivated
· Effective team player
Mental and Physical Consideration. Working Conditions & Environment
· Commitment to the aims and ethos of the Hospice
· Strong facilitation skills - able to lead a team through effective idea generation to collation of output from group work
· Critical thinking and analytical skills
· The ability to work from different locations
· Continually strive to improve the business
· Development of others to succeed
· Keen to develop self within role
Health & Safety
· Understand and comply with all Health and Safety, Fire and Infection Control regulations
· Complete all mandatory training and ensure compliance of direct reports and contractors
Safeguarding
· Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





The client requests no contact from agencies or media sales.
About Unfold
We are a bold, growing local charity powered by volunteers and dedicated staff who support young people and families to set and achieve goals that matter most to them. Through mentoring, peer groups, and specialist programmes for people seeking asylum and refugees, we are creating opportunities for growth, belonging, and brighter futures. Last year, we supported over 350 people, and we’re growing.
The Role
We are seeking a Funding and Impact Manager to help us achieve our ambitious growth plans. This is a pivotal role where you’ll blend strategic fundraising with impact storytelling, ensuring our programmes remain high-quality, sustainable, and far-reaching.
You’ll be working closely with our CEO, Deputy CEO, and Programme Managers to:
- Secure sustainable income streams through grants, trusts, corporate partnerships, and individual giving.
- Strengthen our impact measurement, analysing programme data to tell powerful stories of change.
- Support our fundraising strategy, from opportunity spotting to proposal writing and reporting.
- Build and maintain relationships with funders, partners, and supporters.
- Use and improve our CRM (Beacon) to manage funding pipelines and track programme outcomes.
This is a fantastic opportunity for someone who is proactive, innovative, and passionate about making a measurable difference.
About You
To be successful in this role, you'll be:
- Experienced in third-sector fundraising and income generation.
- Skilled in monitoring and evaluation with the ability to turn data into insights and impact stories.
- A strong communicator with the ability to write compelling bids and reports.
- Collaborative, yet confident working independently.
- Aligned with our values of trust, compassion, and empowerment.
Experience with CRM systems and/or data visualisation (e.g. Power BI) would be an advantage.
Why Join Us?
- Holidays: 25 working days (along with additional Christmas closedown days)
- Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
- Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
- Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
- Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
- Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
- Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be.
Unfold supports families and young people in London, helping them get where they want to be through mentoring powered by volunteers and support groups

The client requests no contact from agencies or media sales.
Join us at the Foundling Museum at a pivotal moment in its story. We are seeking an experienced, conscientious and collaborative Director of Development to lead our fundraising and strategic growth.
With passion, creativity and realism, you will drive philanthropic support, nurture key relationships and be a key contributor to shaping the Museum’s future as we build on its unique heritage and national profile.
You will bring proven leadership, deep understanding of cultural fundraising and the ability to inspire colleagues, supporters and stakeholders to achieve income targets. This is a rare opportunity to make a dynamic impact on a museum with history, relevance and ambition.
Role Overview
The Director of Development at the Foundling Museum will lead the Museum’s fundraising strategy, driving income generation to support its mission and programmes. This senior leadership role oversees all aspects of fundraising, including corporate sponsorship, individual giving, trusts and foundations, membership schemes, philanthropic campaigns and communications.
The Director of Development works closely with the Museum's Director (CEO & Artistic Director), Trustees and key stakeholders to cultivate relationships with high-value donors, build strategic partnerships and secure sustainable financial support. As part of the Senior Management Team, this new role will work in collaboration with the Director of Finance (PT) and Director of Commercial and Operations (FT).
Reporting directly to the Museum Director, the role involves managing a small development team (2FTE) and communications team, setting ambitious targets and achieving actual income goals, ensuring alignment with the Museum’s values and strategic priorities.
The Director of Development will play a critical role in shaping the Museum’s long-term financial resilience, leveraging the Museum’s reputation and impact to inspire and engage supporters from diverse sectors.
Key duties
Strategic Leadership
- Develop and implement a comprehensive fundraising, membership and partnership strategy to support the Museum’s short and long-term goals
- Work closely with senior leadership and the Board to align fundraising priorities with the Museum’s mission and strategic objectives
- Fundraising
- Lead efforts to secure major gifts and corporate sponsorships, with a particular focus on individuals, trust and foundations, and corporates
- Oversee the development of compelling proposals, pitches, and presentations to corporate and individual supporters, including negotiation of corporate and philanthropic agreements
- Work with trusts, foundations, and statutory funding bodies to secure grants that support the Museum’s exhibitions, programmes and capital projects, ensuring timely and accurate reporting on all grant-funded activities
- Ensure that proper due diligence around potential donors is conducted in line with the organisation’s policies and compliant with the Fundraising Code of Practice of the Fundraising Regulator and other national bodies with which the Museum is registered
- Donor and Partnership Development
- Identify, cultivate and secure new high-value donors of all types, including individuals, corporate partners, trusts and foundations and statutory funders
- Develop strong professional relationships with the Museum’s existing donors in a warm and personal atmosphere and in alignment with the Museum’s values
- Strengthen existing relationships with key stakeholders, including internal colleagues and board and committee members, to harness their relationships and foster a culture of philanthropy and understanding of fundraising across the organisation
- With the Director of Commercial and Operations, plan and deliver all major Museum events for key stakeholders
- Lead the team to cultivate the membership base of the Museum
- Leadership & Team Management
- Manage the fundraising team, providing guidance and support to ensure success in meeting income targets
- Manage the communications team to oversee the brand, marketing, media communications and related budgets
- Oversee digital communications, including website and social media, to increase income generation, philanthropy and partnerships
- Foster a collaborative and results-driven culture within the team, and with SMT across the staff
- Financial & Administrative Oversight
- Monitor and evaluate the effectiveness of fundraising activities, ensuring that targets are met and that funds are raised in line with the Museum's mission
- Oversee the fundraising budget and ensure efficient use of resources
- Liaise with the Director of Finance to ensure fundraising revenues are accurately tracked and accounted for
- Ensure complete, accurate and timely processes are conducted around all fundraising activity, including gift administration and acknowledgement, Gift Aid, GDPR compliance, etc.
- Provide regular reports to the Museum Director and Board of Trustees on the Museum’s progress on key projects and targets as articulated in the Museum’s strategic plan
- Public Relations & Advocacy
- Serve as a key ambassador for the Museum, deputising for the Director where appropriate regarding income generation, enhancing its public profile and strengthening its reputation in the philanthropic and corporate sectors
- Represent the Foundling Museum at events, donor meetings and public forums
- Keep up to date on best practice in cultural fundraising and charity sector fundraising and communications, and bring this knowledge back for institutional benefit
Person Specification
Experience (required)
- Proven leadership, ideally at least 5 years, in a similar role where philanthropic and grant income is central to the success of the organisation
- Extensive experience of shaping and implementing fundraising strategies that have delivered a step change increase in actual income
- A substantial fundraising track record in securing income from diverse constituencies and across funding types, including personal experience in securing major gifts and managing teams to do the same
- A demonstrable history of innovation and entrepreneurial approaches to identifying income generation opportunities and pushing organisations forward to increase income
- Proven experience of nurturing long and short-term funding opportunities and being the key point of contact for both
- Significant team leadership experience of creating, leading, inspiring and motivating a high performing team and collaborating with a wide range of colleagues and stakeholders
- Strong performance management skills with a proven ability to develop, articulate and champion funding opportunities and gain buy-in among staff and key stakeholders, including board and committee members
- In-depth understanding of relevant UK charity and tax legislation, due diligence processes and policies relating to fundraising
Experience (desirable)
- Extensive experience of fundraising in arts and / or heritage, preferably in the UK
- Knowledge of effective fundraising in Europe and the US, including tax-effective giving
- Thorough understanding of Data Protection legislation as it relates to fundraising, marketing and communications
- Experience of effective endowment and legacy fundraising strategies
- Personal characteristics and skills (required)
- Ability to lead, motivate and inspire a fundraising and communications team
- Excellent written and oral communication skills
- Highly developed negotiation, influencing and persuasion skills
- A natural networker who builds confidence and trust and can represent the Foundling Museum at the highest levels and garner respect within peer networks
- Project management skills and ability to remove any organisational roadblocks that exist in relation to development
- Resilient, diplomatic and resourceful in solving problems
- Ability to prioritise and focus on the areas of greatest impact
- Commitment to the highest professional and ethical standards
- Strongly numerate with the ability to be entrepreneurial and take measured risks
- Alignment to the Foundling Museum’s values, communicating clearly, transparently and consistently; having accountability and working as part of a collaborative team towards a common purpose
- Enthusiasm and passion for the mission of the Foundling Museum and for the importance of increasing engagement with and access to the arts
Conditions of Work and Benefits
- £65,000-70,000 full-time salary, depending on experience. We are open to 0.8 FTE at a pro-rata salary.
- Probation period of 6 months, and notice period of 3 months (1 month during probation)
- This job will be based onsite at the Foundling Museum. For all our employees, there are opportunities for partial hybrid working if desired; we have an agreed minimum of 60% of working hours that must be onsite at the Museum.
- Normal working hours are 9.30am to 5.30pm. This role requires some flexibility, including some mornings, evenings and weekends.
- 25 days annual leave per year (pro rata) + bank holidays (pro rata) + Birthday leave (one day)
- You will be eligible to join a group contributory pension scheme (3 months after your start date)
- Free access to our fully-funded Employee Assistance Programme for wellbeing – WISDOM
- Training support from our online learning platform
- Discount from the Foundling Museum Shop and local partner businesses
- Free or reduced-price access to partner museums
- Access to season ticket, rental deposit and cycle to work scheme loans (3 months from your start date)
- Please also note that this job description will not form part of your contract or your terms and conditions of employment. Duties and requirements of the role may vary from time to time in accordance with the needs of Foundling Museum, its strategy and the directions from the Museum Director.
Application timetable
- Closing date for applications: 12 noon on Monday 20th October 2025
- First interview date: Tuesday 4th and Wednesday 5th November 2025
- Second interview date for shortlisted candidates: Monday 10th November 2025
How to apply
To apply please follow the link to our application portal where you will be asked to upload a completed copy of our standard application form you may also attach your CV if you wish. Please note that the job is being advertsised via CharityJob until the 10th October and after this date you will need to go directly to our website to apply where you will have until the 20th October to submit your application.
PLEASE NOTE: On the application portal, where it requests a CV, please ensure to upload your completed Application Form (required), your CV (optional) the Equal Opportunities Form (optional).
Please get in touch with us if you have any access requirements or queries related to the application process details of how to do this are in the Job description.
If you wish to book a time to have a short informal conversation (phone or video) prior to application with the Museum Director her contact details are in the job description.
Please also note that any offer of employment will be subject to receipt of satisfactory references and proof of right to work in the UK and also may be subject to a DBS (Disclosure and Barring Service) check.
The Foundling Museum is the only cultural institution in the UK to celebrate the lives of care-experienced people, and those who care for them.

The client requests no contact from agencies or media sales.
This is a new and exciting opportunity for an experienced, hands-on Business Development Manager to join a growing social enterprise at a pivitol moment of national growth. You’ll lead on securing income through contracts, tenders, grants, and traded services, taking full ownership of the business development function from prospecting to proposal, and from pitching to handover.
This is not an entry level role. We’re looking for someone who already knows how to build and run a successful business development function and is excited to apply that experience in a purpose-led context. You’ll be leading the full income generating process from identifying opportunities and pursing them to writing compelling bids, building relationships, and converting leads into sustainable revenue. You will also be comfortable with the administration that comes with working with funders.
Role Context: You won’t be managing a team (yet), so we’re looking for someone who’s confident working independently; equally comfortable with research, writing, relationship management, and seeing things through to delivery. You’ll work closely with our CEO (who also leads operations), our Marketing Officer, and our Project Administrator to ensure the income you generate is aligned with our mission and deliverable by our team. As we prepare to launch our new qualifications, this role will play a central part in helping Junction Point CIC expand from a strong regional foundation to national reach.
Key responsibilities: As Business Development Manager, you will:
- Lead the development and implementation of Junction Point’s business development strategy
- Proactively identify and pursue new income opportunities across contracts, grants, and traded services
- Write high-quality tenders, funding bids, and proposals that reflect our values and offer
- Build and maintain a strong sales pipeline using CRM tools (to be introduced)
- Track and report on conversion rates, income secured, and pipeline progress
- Represent Junction Point at sector events and networking opportunities
- Manage relationships with commissioners, partners and funders from first contact to deal close
- Work with the CEO and Marketing Officer to shape offers, pricing and marketing strategy
- Coordinate smooth handovers to delivery teams and maintain accountability through contract start-up
- Contribute to strategic planning, forecasting, and organisational growth
Read the full description in the attachment and contact us for an application pack.
FAQs:
- No, you don't need to be based in the North East but you need to be willing to travel for meetings
- Yes, when we say flexible working - we mean it, tell us how 30hrs p/w equivalent works best for you.
We equip changemakers with the skills, confidence and connections to create lasting impact.



The client requests no contact from agencies or media sales.
We’re looking for a Science Communications Officer (Fixed term) to join our team
Salary: £35,000
Base: Central Edinburgh/hybrid
Hours: Full time and fixed term for one year. 35 hours a week over core working hours of 10am - 3pm, Monday to Friday, with a one-hour lunch break. The office is open 8am – 7pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office.
Benefits: 10% employer pension contribution; private medical insurance; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks fully remote working/year; three paid carer days/year; death in service benefit; cycle to work and travel season ticket schemes.
To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.
About the role and why we need you
You can make an impact every day using your passion for science and your excellent communication skills. Our Science Communications team have a key role at Worldwide Cancer Research, engaging the wider team and our supporters (known as Curestarters) about the incredible research we fund.
We are looking for a creative, multi-skilled Science Communications Officer to champion our research and our global researchers through compelling storytelling. This involves collaborating across the charity to ensure content is accurate and audience appropriate. You’ll also be interacting with everyone in the organisation to help them understand how cancer behaves and how our research is helping to find new cures.
Our values are curious, united, real, entrepreneurial and spirited, all of which you’ll have the opportunity to demonstrate in your work. You’ll be curious about our research and be innovative in how you present it. Your strong interpersonal skills will help you to work well with other teams, particularly Marketing and Fundraising, to help us provide the best supporter experience and grow our Curestarter community.
We need someone who shares our enthusiasm for discovery cancer research and who has experience of breaking down complex science into easy-to-understand content and fascinating stories. From presenting to colleagues to creating social media posts, you’ll be required to balance different tasks efficiently and to manage your own time effectively.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Engagement Officer
We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision-making and interpersonal skills and a strong customer service ethic to join the team!
Position: Supporter Engagement/Development Officer
Location: Sidmouth/hybrid
Hours: Full-time, working 35 hours per week, 08.30-16.30, Monday-Friday.
Salary: £30,515 per annum
Contract: Fixed-term contract starting as soon as possible, until 16th October 2026
Closing Date: Wednesday 17 September 2025. However, we reserve the right to close this role early if a suitable candidate is found.
About the Role
The busy Supporter Development team cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving. As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.
Your principal duties and responsibilities will include:
- Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.
- Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.
- Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.
- Reporting on the targets and KPIs of campaign activity.
- Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.
- Project managing campaigns and activity including expenditure budgets.
- Working closely and in partnership with external agencies to deliver campaign activity.
About You
You will have demonstrable experience of managing fundraising or customer service campaigns and activities and project management experience. With proven track record of working within a team environment with complex internal stakeholders, you will have experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.
Benefits include
- Competitive pension.
- Life assurance – 2 x annual salary.
- Healthshield.
- 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
- Wellbeing team.
- Recorded Pilates and Yoga classes.
- Long service awards.
- Healthshield plan
- Free parking.
- Subsidised restaurant and shop.
About the Organisation
The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Supporter, Client, Customer, Marketing, Supporter Development, Client Development, Customer Development, Marketing, Development, Supporter Engagement, Client Engagement, Customer Engagement, Marketing, Engagement, Supporter Engagement Officer, Client Engagement Officer, Marketing Officer, Marketing Executive, Client Support, Customer Support, Customer Service Agent, Customer Service Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.
The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.
This role will be known internally as Supporter Care Executive*
Main duties and responsibilities of the role:
Supporter engagement
· Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.
· Managing email enquiries, either by responding or forwarding as necessary.
· Responding to written enquiries received in the post.
· Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.
· Recording feedback received by the charity and assisting in the resolution of complaints.
· Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.
Donation processing, database and general administration
· Processing donations from telephone calls and mailings, acknowledging supporters appropriately.
· In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.
· Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.
· Processing and thanking donations relating to regional fundraising and sporting events.
· Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary.
· Opening and batching incoming post.
· Updating team procedures as required.
· Archiving, scanning and filing documents.
What we are looking for:
· Experience of working in a customer facing role.
· Experience of handling queries and complaints.
· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
· Excellent written and spoken communication skills.
· Engaging and professional telephone manner.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· Professional and hard-working team player.
· Outgoing, enthusiastic and able to remain calm under pressure
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £24,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 21st September 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Head of Communications & Advocacy
Location: Hybrid – flexible, to be discussed at interview
Salary: £41,000–£46,000 per annum (depending on experience)
Contract: Permanent, full-time (35 hours per week)
At Allergy UK, the leading national charity supporting people living with allergic conditions, we are passionate about raising awareness, driving policy change, and providing trusted advice to millions. Every campaign we run and every story we share helps make allergy visible as a serious health issue and we’re looking for a new Head of Communications & Advocacy to help us take this mission even further.
What You’ll Be Doing
As our Head of Communications & Advocacy, you’ll shape and amplify the charity’s voice across the UK. Leading a dynamic team, you’ll drive strategy, lead high-impact campaigns, and ensure that Allergy UK remains a trusted, credible, and influential voice.
You will:
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Develop and deliver integrated communications and advocacy strategies
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Lead creative, impactful campaigns to raise awareness and influence policy
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Guide our media relations and secure high-profile coverage
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Provide expert advice on sensitive and strategic communications issues
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Build strong relationships with policymakers, healthcare leaders, and industry stakeholders
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Act as an ambassador for Allergy UK at the highest levels
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Inspire and lead a skilled communications and advocacy team
What We’re Looking For
We’d love to hear from you if you have:
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A proven track record in strategic communications and advocacy
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Experience leading multi-channel campaigns that achieve real impact
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Excellent stakeholder engagement skills — from media to government to industry
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Strong leadership experience, with the ability to inspire and develop teams
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Outstanding communication skills, both written and verbal
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Confidence in providing senior-level advice on high-profile issues
It would be a bonus if you also bring experience of policy development, the UK health sector, or working with lived experience storytelling.
What We Offer
We believe in looking after our people and helping them thrive. As part of our team, you’ll enjoy:
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£41,000–£46,000 salary (dependent on experience)
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28 days holiday + bank holidays
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Annual pay review in line with market rates
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Flexible hybrid working and free onsite parking
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Pension scheme and employee benefits hub
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Employee Assistance Programme (counselling, GP service, wellbeing support)
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Training and development opportunities
How to Apply
If you’re passionate about using communications to create real social change, we’d love to hear from you.
Please send your CV and supporting statement via Charity Job. Your supporting statement should highlight how your skills and experience meet the role requirements, and what you could bring to our team.
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Closing date: Sunday, 21st September 2025 (midnight)
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Online interviews: Wednesday, 1st October 2025
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In-person interviews: Friday, 10th October 2025
We welcome applications from all backgrounds and communities, and are committed to creating an inclusive and supportive recruitment process. If you would like to apply in a different format or need adjustments, please get in touch.
Be part of something impactful. Join us and help shape the future of allergy care.
No one should die from allergy We provide expert advice, and advocate for better healthcare and support for those affected by allergy
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Haven House Children’s Hospice cares for children and young people who have life-limiting or life-threatening conditions across North and East London, West Essex and East Herts. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.
Since the hospice opened its doors in 2003, it has gone from strength to strength both in terms of the care we provide to children and their families as well as the close bonds we have developed and nurtured with individuals and organisations who are inspired by our work.
This role sits within the High Value partnerships team, working within the Corporate fundraising team, and alongside Philanthropy, Trusts and Grants, and Special Events. It reports into the Assistant Director of IGM/ Head of High Value Partnerships.
The team pride themselves on their fantastic partnerships and results, and it’s a great time to join as they are currently developing a high value strategy, to underpin the organisation wide strategy and the overall IGM strategy.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
We’re looking for an individual who is has the experience, confidence and skills to win new corporate partnerships and manage our current relationships with existing partners to a high standard.
We want someone to join us who loves being part of a hardworking and collaborative team and who is willing to try new things, bring fresh ideas and who has the energy and personal drive to execute them.
If this role sounds right for you and you have the right skills and experience, please download the job description and apply.
As an employee you will be entitled to the following range of benefits:
· Hybrid office/home based arrangement
· 27 days' annual leave (pro rata)
· Pension scheme (company matches contribution up to 7%)
· Free onsite parking
· Employee Assistance Programme
· Eye care voucher scheme
· Cycle to work scheme
· Life cover (if eligible)
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.
Interview date: w/c 22 September 2025
We care for seriously ill babies and children in our hospice and at home.




The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Florence Nightingale Foundation is seeking an active registrant of the Nursing and Midwifery Council (NMC), with a Postgraduate qualification in a relevant discipline such as healthcare leadership, organisational development, or education to be our Head of Leadership Development, responsible for ensuring that our programmes and opportunities are truly world class.
The Florence Nightingale Foundation (FNF) was launched in 1934. We support and develop nurses and midwives as leaders, to promote health, improve care and save lives across the world, maintaining Florence Nightingale’s legacy. The Florence Nightingale Foundation Academy was launched in 2020 and offers a comprehensive portfolio of leadership development opportunities, including our prestigious scholarships as well as outstanding online, hybrid and in-person programmes, webinars and conferences. Academy membership connects senior nurses and midwives across the UK and internationally, helping to shape and guide national and global healthcare agendas.
We are seeking a Head of Leadership Development who will provide senior leadership as part of the Academy team, responsible for ensuring that all our programmes and opportunities are truly world class. Your leadership contribution will support continued integration of the functions of FNF’s Academy, evolution and growth of our programmes portfolio, and build our world class team.
As an active registrant of the Nursing and Midwifery Council (NMC), with a relevant Postgraduate qualification in a relevant discipline such as healthcare leadership, organisational development, or education, you will use your significant experience in designing and delivering leadership development programmes and proven track record in quality assurance to drive the continued development of our programme portfolio.
As an expert leadership development practitioner with deep knowledge of adult educational principles and an advanced professional skillset, you will be able to integrate and apply your personal experience of senior organisational leadership into your personal leadership development practice and guide the practice of others. Your track record of business development and income generation through delivery of compelling proposals will help you to cultivate a robust pipeline of sustainable income opportunities.
Communications and Impact Lead
Full time (part time will be considered)
Hybrid (with a minimum of 2 days in our office on the Cambridge Biomedical Campus)
Permanent contract
£43,000- £46,000 per annum (depending on skills and experience)
Do you want to make a difference to healthcare globally? Do you have skills and experience in Communications, Marketing and Monitoring, Evaluation & Learning? Come and join a brilliant team working from the Cambridge Biomedical Campus and with partners across the world.
For nearly twenty years, Cambridge Global Health Partnerships (CGHP) has been strengthening health systems across the world through education, reciprocal learning, and relationship building. CGHP uses a health partnership model - working with hospitals, governments and health organisations in Cambridgeshire and East of England region and in low- and middle- income countries (LMIC) to provide specialist expertise, support shared learning and encourage sustainable change. This is a two-way process involving NHS staff, trainees and students working with LMIC partners using a hybrid working model combining online working and exchange visits. CGHP is a charitable programme based on the Cambridge Biomedical Campus and is a linked charity to Addenbrooke’s Charitable Trust.
We are recruiting for a Communications and Impact Lead who will lead these functions within CGHP and will be a member of the CGHP Senior Leadership Team. You will work at a tactical and strategic level with responsibility for increasing understanding of our impact and raising our profile to enable CGHP to achieve our strategic ambition. The role will ensure effective impact measurement, communication, promotion, marketing and engagement to support our goals. The role requires excellence measuring impact and communicating with people and groups on all issues and at all levels and. Creativity in communication to effectively tell our story will be key, as will confidence and understanding of monitoring, evaluation and learning.
We are looking for someone imaginative, creative, and dynamic with excellent organisational skills who can ensure that our impact is measured and recognised, and our story is heard. The position is the ideal role for someone who has a combination of skills and experience of communications, impact analysis and project management.
To see a full job description and person specification please visit our website
The closing date for applications is 28th September 2025, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.
Application Process: Please send your CV and a covering letter explaining why you are a good fit for the role by email
The client requests no contact from agencies or media sales.
Who we are
Benslow Music, a thriving musical hub based on a campus in Hitchin, is seeking a Head of Music & Learning to lead the strategic development and delivery of its diverse programmes. We champion the life‑long benefits music brings through a programme of residential, day and online music courses, a concert series and an instrument loan scheme.
We’re rooted in a heritage that began in 1929 as the Rural Music Schools Association, growing into a lively campus with two recital halls, practice rooms, accommodation for around 50 people and an extensive music library. Today we offer around 150 short courses annually, welcoming adult musicians of all abilities, from late starters to early career professionals, across classical, jazz and folk genres. We host a regular concert series featuring emerging and acclaimed artists.
We are also home to the Benslow Music Instrument Loan Scheme, holding a collection of over 1700 string and woodwind instruments lent to young musicians aged 7–25, ensuring access regardless of background.
About the role
As Head of Music & Learning, you will lead the delivery, strategic development and evaluation of Benslow Music’s core programmes: courses, concerts and the Instrument Loan Scheme. Reporting to the Chief Executive, you’ll shape an ever-evolving and balanced annual programme.
You’ll oversee and strategically develop diverse music education opportunities; cultivate relationships with tutors, artists and partner organisations; develop online activities; ensure excellent participant experiences and adherence to health and safety policies; manage programme budgets and monitor financial performance; monitor the quality of activities, gathering and acting on feedback from participants, tutors and stakeholders; lead and line‑manage a dedicated team to high standards; and contribute to strategic planning and partnerships that strengthen the organisation’s mission to unlock potential and share the lifelong benefits of music.
Who we’re looking for
We’re looking for a self‑starter with programme management experience, an eye for detail, flexibility and good judgement. You’ll be comfortable working autonomously and within a collaborative, supportive environment.
You’ll bring:
- Significant experience in programme and project management, particularly in music or music education contexts, including adult amateur music‑making.
- Breadth and depth of musical knowledge to be credible with a range of stakeholders.
- Proven senior management experience, contributing to strategic development.
- Exceptional people skills and communication abilities (written and verbal), including contract management and negotiation.
- Strong administrative, organisational, IT and budget management skills, including effective use of spreadsheets and familiarity with marketing, CRM and fundraising support.
- A deep understanding of and commitment to equality, diversity and inclusion; sensitivity to Benslow Music’s mission and ethos.
- Networks in the music/music education sector.
If you’re ready to lead a vital part of our community by unlocking musical wonder, enabling access and fuelling lifelong creativity, please get in touch with our consultants at Peridot Partners.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: EDI (Equity, Diversity & Inclusion) Development Manager
Reporting To: Executive Director of Services
Staff Responsibility: Facilitators and Co-Facilitators (Bank staff)
Salary: £45,000 per annum
Hours: 35 hours per week
Contract: One year, with extension if successful
Location: Hybrid with currently one day in the office in Kings Cross N1 9LG
DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.
Context of job
AFK is a national charity creating opportunities for children and young people who are disabled or neurodiverse, to increase their independence, reach their individual potential and remove the barriers they face. Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodiverse. As part of this we provide bespoke employment skills training and organise work experience across North London.
At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.
Overall Job Purpose
As part of the Service Delivery Team, you will take operational responsibility for managing and developing the delivery of Equity, Diversity & Inclusion (EDI) training programmes. You will ensure that corporate and charitable organisations are equipped with practical tools to build inclusive workplace cultures and create accessible career opportunities for young people with additional needs.
In this hands-on role, you will coordinate consultancy projects from start to finish - overseeing scheduling, delivery, marketing, and evaluation - to maintain high standards and meet income targets. Your work will directly support AFK’s mission to create a fairer, more equitable society for people with additional needs.
You will work closely with AFK’s Co-Facilitators - each bringing valuable lived experience - to ensure all EDI training is authentic, relevant, and informed by their expertise.
Working Conditions
The post is 35 hours a week, normally 9:00am to 5:00pm, Monday to Friday. The post holder may be expected to work some evenings and weekends as required by the job.
28 days annual leave will be given in addition to public holidays.
There is a TOIL policy.
Working Relationships
Provide direct line management to EDI Facilitators and Co-Facilitators.
Build and sustain strong relationships with HR Managers, Inclusion Leads, and equivalent roles within client organisations.
Collaborate daily with the CEO, Executive Director of Services, the Director of Finance and Corporate Services, and Corporate Partnerships Managers.
Principal Responsibilities
Service Development
· Collaborate with the CEO, Executive Director of Services to identify and develop new opportunities for chargeable training services.
· Hold overall management responsibility for the EDI Programme, including its team of Facilitators and Co-Facilitators.
· Advance the organisation’s co-production target by working with the youth leadership group, and with other Service Delivery Managers.
· Lead the ongoing development of AFK’s training offer, ensuring a diverse range of services that promote workplace inclusion and equity for people with additional needs.
Business Development
· Collaborate with the CEO, Executive Director of Services and Fundraising Team to identify marketing opportunities for AFK services supporting voluntary and community groups.
· Ensure all training and consultancy is delivered to the highest standards, reflecting best practice and compliance with current legislation and regulations.
· Work closely with employers and Service Delivery colleagues to create meaningful opportunities for young people with additional needs to gain experience, develop skills, and pursue their aspirations.
· Proactively identify and apply for commissioned opportunities with London local authorities.
General
· Uphold AFK’s Safeguarding Policy and contribute to creating a safe environment for young people.
· Prepare and present regular progress reports to the CEO, Executive Director of Services, the Board of Trustees, and other relevant stakeholders.
· Carry out any other duties as required by senior management team.
Please send your CV along with a supporting statement (1–2 pages) outlining how you meet the Person Specification.
Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodiverse.
The client requests no contact from agencies or media sales.
Position: Social and Digital Media Creator
Type: Full-time (35 hours a week), Fixed Term contract until 15th September 2026
Location: Office-based in London with flexibility to work remotely
Salary: £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note this is a part-time or fixed term contract until 15th September 2026.
We’re looking for a Social and Digital Media Creator to join our dynamic social media team!
You'll be a digital native, committed to delivering engaging, accessible and inclusive content to our audience of over 190,000 followers.
Day-to-day, you’ll plan and deliver social and paid media strategies to drive flagship marketing campaigns and daily channel activity. You’ll use insights to increase engagement, raise awareness, attract and retain supporters, and drive conversions against KPIs.
Leading social content production, you’ll be confident in creating videos and graphics. You’ll proactively drive our UGC (user generated content) media, building strong relationships with external community voices to co-produce community-focused videos.
The role also involves planning, writing, building, and sending emails to key audiences using our DotDigital email service provider.
You’ll collaborate with colleagues across the Society to help deliver an ambitious programme of digital campaigns.
If you’re looking for a creative role where you can make a real difference, apply today!
More information about our job opportunities and how to apply can be found on our MS Society website.
Closing date for applications: 9:00 on Wednesday 17th September 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Position title: Communications Manager
Reports to: Director of Operations
Direct reports: None currently
Key stakeholders: UKMSA staff, members and volunteers, Board of Trustees, Sheds and Shedders, the public
Location: Remote (with occasional UK travel)
Salary: Level 4 – £35,000-£45,000
The Communications Manager plays a vital role in shaping how UK Men’s Sheds Association (UKMSA) communicates, both internally and externally, and with the community at its heart. Operating with a high degree of autonomy and professional expertise, the postholder leads the development and delivery of communication strategies that connect, inform, and inspire.
This is not just a messaging role. Rather, it’s about building trust, clarity, and connection across UKMSA communities. Internally, the Communications Manager helps staff feel informed, included, and united across a remote-working environment. The post holder will coordinate internal communications, shape the tone and culture of how information flows, and ensure the brand is consistently and professionally represented.
With volunteers, especially UKMSA’s Ambassadors, the Communications Manager plays a key part in ensuring people feel heard, valued, and kept in the loop, especially during moments of change or challenge. They will work closely with the Head of Volunteering and the wider team to keep the voices and experiences of Shedders, Sheds and Shed Networks at the centre of UKMSA’s communications.
Externally, the postholder curates and amplifies the stories, impact, and energy of the Shedding movement. They manage the website and social media channels, support the CEO and Chair in their digital visibility, and respond to external enquiries with professionalism and purpose.
This is a mission-driven role that sits at the heart of how UKMSA connects with the world. It requires emotional intelligence, editorial judgement, and a deep appreciation for the unique volunteer-led spirit of the movement. The postholder will be confident working across staff, volunteers, trustees, and media, joining the dots, finding the story, and ensuring communications always reflect UKMSA’s values and community.
Key responsibilities:
1. Internal communications
· Develop and deliver internal communication approaches that ensure staff across a remote-working environment are kept informed, connected, and engaged.
· Coordinate and facilitate regular team meetings, updates, and communications, including all-staff briefings, newsletters, and shared messaging.
· Work with the CEO and senior team to plan in-person staff meetings, designing the content, format and approach so the sessions align with staff and organisational requirements.
· Design and implement mechanisms that foster internal cohesion and trust, drawing on ideas and good practice for remote working teams.
· Work closely with the senior team to ensure that important updates - strategic, operational, or cultural - are communicated in a timely, consistent, and accessible way.
· Uphold and promote a consistent tone of voice across all internal messaging, ensuring that staff understand and reflect UKMSA’s values and identity in how they communicate.
· Working with the Operations Officer, support the creation and internal rollout of branded materials and ensure consistency in logo use, templates, formatting, and professional standards across the organisation.
2. Community and organisational communications
· Act as a key link between staff, trustees, volunteers (particularly Ambassadors), and other internal stakeholders to ensure information is shared clearly, consistently, and inclusively.
· Collaborate with the Head of Volunteering to ensure that UKMSA’s volunteers are kept informed and involved, particularly during organisational updates, change, or key moments.
· Help embed a culture of openness and two-way communication, ensuring volunteers and trustees feel heard, recognised, and informed, and that their contributions are visible and valued.
· Coordinate messaging across staff and teams so that different groups across UKMSA receive the right information, in the right way, at the right time.
· Support senior leaders in maintaining effective communication with the Board of Trustees, including updates, briefings, and key documents.
3. External communications
· Manage and maintain the UKMSA website and social media channels, working with our external web designer to ensure content is accurate, up to date, and aligned with the organisation’s values and tone.
· Source, shape, and share stories from Shedders, volunteers, and communities to celebrate and amplify the impact of the Shedding movement.
· Lead on the production of UKMSA’s regular newsletter Shoulder2Shoulder, Review and develop the newsletter on a regular basis, in collaboration with staff and volunteers.
· Collaborate with staff and volunteers to collect and develop case studies and lived experience content and ensure these are shared meaningfully and respectfully.
· Support the Membership Manager and Director of Income and Investments to ensure any promotional activity for external partners is aligned with UKMSA’s communications strategy, delivers clear value, and is proportionate.
· Support Director of Income and Investments to shape and deliver marketing campaigns and communications aimed at generating income and supporter engagement
· Support the CEO and Chair in their digital communications - drafting content, advising on tone and timing, and increasing the visibility of their leadership voices, in the service of UKMSA.
· Respond to media and external communications queries, draft press releases where appropriate, and act as the first point of contact for general communications enquiries.
· Monitor UKMSA’s external presence and ensure consistency in messaging, tone and branding, across platforms and partners.
Key expertise required:
· Professional communications experience, with a strong track record in planning and delivering internal and external communications in a mission-led or purpose-driven organisation.
· Excellent writing and editing skills, with the ability to tailor tone, structure, and content for different audiences: from staff and volunteers to trustees, partners, and the wider public.
· Confidence leading internal communications across a remote or distributed team, including experience developing engaging formats, regular updates, and a shared organisational voice.
· Experience working with or alongside volunteers, trustees, or community stakeholders, and a strong appreciation for the importance of inclusive, two-way communication.
· Brand and tone-of-voice awareness, with the ability to maintain consistency and quality across channels, platforms, and contributors.
· Digital confidence, with experience managing websites (e.g. WordPress), social media channels, and email communications tools (e.g. Mailchimp), and using them strategically to reach different audiences.
· Storytelling and content development skills, with the ability to source, sensitively shape, and amplify stories that reflect lived experience and community impact.
· Strong organisational and planning skills, able to manage multiple priorities, coordinate with colleagues across teams, and deliver work to deadline with attention to detail.
· Collaborative mindset, with the confidence to influence tone, content, and strategy while also being hands-on in delivery and responsive to others’ needs and input.
· Judgement and discretion, with experience handling sensitive information, managing risk in communications, and supporting senior leaders with professional external representation.
· Genuine connection to UKMSA’s mission, with a respectful, values-led approach that centres the role of volunteers and champions the voice of the Shedding movement.
What success looks like:
· Staff feel informed, connected, and part of a shared organisational culture, even while working remotely. Internal updates are timely, engaging, and reflect a consistent tone that supports clarity, trust, and inclusion.
· Volunteers and trustees feel included and valued; they know what’s happening, understand UKMSA’s direction, and feel that communication is a two-way conversation, not a broadcast.
· The organisation’s public-facing communications are professional, values-led, and consistent. Social media, the website, and external content reflect the tone, mission, and energy of the Shedding movement.
· The CEO and Chair have visible, coherent digital profiles, supported with high-quality content and strategic messaging that reflects the voice and values of UKMSA.
· Good news stories from Shedders and communities are regularly shared, boosting the visibility of the movement and building pride and momentum across the network.
· Communications activity is intentional and well-prioritised. There is a clear rhythm to communications, and reactive work is handled without pulling focus from core messaging and strategy.
· The Communications Manager is seen as a trusted and thoughtful voice, able to advise colleagues, manage sensitive messaging, and champion quality and consistency in how UKMSA speaks.
· Volunteers remain central, not just as recipients of messages, but as contributors to and shapers of UKMSA’s communication story.
This job is not:
· This is not a campaigning or advocacy role. The Communications Manager will not be responsible for policy development, public affairs, political engagement, or influencing strategy.
· This is not a research or insight role. While storytelling and community voice are central to this role, the postholder will not be responsible for conducting research, writing reports (although the post-holder will support staff to get their reports right), or managing evaluation processes.
· This is not a marketing or income generation role. Although the postholder will support the visibility and professionalism of UKMSA’s public-facing presence, they will not lead fundraising, product marketing, or commercial campaigns. They will work with the Membership Manager and Director of Income and Investment if this is required.
· This is not a senior strategic leadership role. While the postholder contributes to strategy within their area and works closely with senior colleagues, they are not expected to set or lead cross-organisational strategy.
· This is not a purely reactive or administrative role. The Communications Manager is expected to take initiative, bring ideas, and shape how UKMSA communicates - internally and externally - in proactive and creative ways.
Closing date:-9th October 1200hrs
Interview: 22nd October
We are the support body for Men’s Sheds across the UK. We work hard to inspire and support the development of Men's Sheds.





The client requests no contact from agencies or media sales.